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September 5, 2014
DSBA-SOPHI Data Governance Plan 2 September 5, 2014
Table of Contents
Executive Summary 1
1. Understanding Data Governance 2
1.1 What Data Governance Is 2
1.1.1 What Data Governance Isn’t 2
1.2 Why Data Governance Is Needed 2
1.2.1 Management as a program, not as a project 3
1.2.2 Measurable goals 3
1.2.3 Planning 5
1.2.4 Areas of Responsibility 5
1.2.5 Expertise 7
1.2.6 Observatory Management Tools 7
1.2.6.1 DSBA Website Portal 7
1.2.7 Acceptance of Change 7
1.3 Implementation of Data Governance 8
1.3.1 Functional and Organizational Infrastructure 8
1.3.2 Technical Infrastructure 8
1.3.3 Policies and Procedures 8
1.3.3.1 Data Governance Policy 9
1.3.3.2 Data Governance Procedure 9
1.3.4 The DSBA Data Governance and Metadata Manager 9
1.3.5 The Metadata Observatory 10
1.3.6 The Data Quality Aspect of Data Governance 10
1.3.6.1 The Data Quality Issue Log 10
2. The Management of Data Governance 12
2.1 Overview 12
2.1.1 Stakeholder Involvement 12
2.1.2 Executive Council 13
2.1.3 Strategic Data Governance Steering Committee 13
2.1.4 Operations Group 13
2.1.5 Project Operations and Oversight Groups 14
2.1.6 Specific Roles – Data Stewards 14
2.1.6.1 Data Definition Stewards 14
2.1.6.2 Data Production Stewards 14
2.1.6.3 Data Usage Stewards 15
Effective data governance makes the DSBA program as well as associated faculty and industry
partners more efficient by saving money, optimizing resource usage, allowing re-use and novel
correlation of diverse data, and supporting advanced data analytics. However, data governance
requires more than collaboration amongst a few IT staff members supporting individual project
siloes and associated Investigators. It requires participation and commitment of IT and project
management, as well as senior-level executive sponsorship and active cooperation between
educational and research communities of interest. Through assigned responsibilities and agreed
upon rules of engagement, a formalized yet dynamic data governance program enables the
DSBA to effectively and confidently manage data assets and technologies.
With regard to the DSBA – SOPHI (System for Observation of Populous and Heterogeneous
Information) data governance is planned, managed, and implemented through a three-tiered
structure:
The Executive Council provides strategic direction, ensuring that data governance
efforts address all relevant and mission-critical needs of the DSBA and the University of
North Carolina at Charlotte.
The Strategic Data Governance Steering Committee (Strategic Committee) defines
plans and policies to implement guidance from the Executive Council. The Strategic
Committee prioritizes data governance efforts and communicates with stakeholders,
users, and other communities of interest.
The Operations Group implements plans and policies of the strategic committee and
analyzes and resolves any technical or tactical problems that arise. This committee
identifies data stewards and data compliance needs/personnel to oversee data lifecycle
requirements.
Clear and ongoing communication is paramount for the success of the data governance
program. To realize success with this data governance effort, management bodies and
implementation teams must inform stakeholders what actions are underway and why, must
inform all relevant communities of interest about how data governance will benefit them, and
must listen to stakeholders and communities of interest to incorporate their ideas and feedback
into the SOPHI data governance model. Input and feedback make governance efforts more
effective in achieving mission-critical goals and is vital for successful data governance.
Depending on their specific needs, different organizations will choose different management
structures to implement data governance. It is less important to follow a particular organization
chart than it is to ensure that data governance management makes data:
Reliable
Consistent
Complete
Easily available to those with a legitimate need for it
Unavailable to those without a legitimate need or authorization for it
These goals should guide the DSBA in planning and managing its data governance program.
Data governance applies to each of these disciplines but is not included in any of them.
Today, however, the need to strategically allocate budgets and the increasing
importance of data science and advanced analytics to the mission of UNC-Charlotte
require programs and initiatives such as the College of Computing and Informatics and
the DSBA to report on their activities at the enterprise level. This means that we must:
Migrate data and processes from legacy systems
Integrate and synchronize data from independent research/departmental silos
Setting measurable goals is not enough however: the DSBA must choose the right goals
to measure. Anything an organization measures will tend to improve – sometimes, at
the expense of other things that the organization does not measure. For example, if a
Defining and using measurable goals requires applying the more general discipline of
business performance management (BPM) to data governance. The following figure
shows an outline of the process.
Two key steps can help identify the right goals to measure:4
1. Identify and define “value metrics” linked to the goals of data governance, such
as increased data reliability/consistency, increased accessibility and/or access
control, improved audit/compliance reporting.
2. Identify and define additional “analysis metrics” linked to the processes of data
governance and to possible negative side effects of monitoring the value
metrics. For instance, how many projects utilize service encapsulation or the
advanced analytics capabilities the DSBA supports.
The operations group assisted by faculty project directors and other stakeholders and in
collaboration with University Research Computing, the CCI Technology Solutions Office,
UNC-Charlotte Information Technology Services, and other pertinent IT partners will
develop scorecards and assessment tools to monitor goal performance. Balanced
scorecards, in particular, are useful to monitor the achievement of non-metric goals.5
Sub-function Description
The DSBA team will support affiliated projects and participate in the Operations Group
and Strategic Committee to provide program continuity. The data stewards and
compliance managers will implement their directives in the data domains for which they
are responsible.
The DSBA Data Scientist will provide expertise to identify general issues of data
governance that the effort needs to address. For instance data standardization,
compliance concerns, and data disclosure obligations to name a few. This individual will
also help to identify the metadata that needs to be collected for data governance.
Affiliated faculty and professionals who are experts in specific data domains participate
as members of project operation and oversight groups. These individuals know their
data domains and the analytic processes that consume data in their domain. As such,
they will identify how prospective changes in the management of their data will affect
project continuity and success. They will also assess and help to improve data and
service quality in the area, and will present recommendations for identified data quality
and quality of service issues.
That said, change - even beneficial change - is always uncomfortable. We all know how
to do things the way we’ve been doing them: for a long time, these old ways have
The DSBA team will work with affiliated faculty and industry professionals to introduce
the SOPHI model of data governance to the University. The team will work closely with
stakeholders, whose feedback and comments (both positive and negative) will help to
improve policies and procedures to better serve the needs of the DSBA initiative.
2.1 Overview
Within the DSBA data governance will be conducted with a three-tiered management
structure, with two additional levels providing input and support:
At the top level, the Executive Council sets the overall mission and goals of the
DSBA and DSBA-SOPHI data governance. It also obtains needed funding and
resources.
At the second level, the Strategic Data Governance Steering Committee
(Strategic Committee) recommends strategic goals and develops the high-level
task plan to achieve the strategic goals mandated by the Executive Council.
At the third level, the Operations Group develops short-term goals and tasks to
implement the high-level plan mandated by the Strategic Committee. To do so, it
includes data stewards and subject matter experts as members.
o Project managers and other stakeholders in the DSBA and its affiliates provide
ideas and feedback to the formal management organization for data
governance.
o Information Technology professionals provide direction, suggestion, and
feedback to the strategic purchase, placement and management of technology
resources.
The chair for project operations and oversight groups will be elected by each group
independently.
The process of data governance is determined by its goals. Its strategic goals are to
standardize, harmonize, and integrate data across the breadth of domains with which
the DSBA interacts. To achieve these strategic goals, the SOHPI data governance model:
Adopts formal policies and procedures to insure data consistency, data
standardization, data reuse, and data exchange.
Creates a formal decision-making structure to approve policy and resource
allocation.
Provides a central mechanism for communicating data-related initiatives.
Provides a central point of contact acting as liaison between technical and
business/research groups, both internal and external.
To execute these principles, the Data Science and Business Analytics program has
established a data governance management and reporting structure consisting of an
Executive Council, a Strategic Steering Committee, an Operations Group and individual
project oversight groups. All of these management bodies will work with users and
affiliated units of the university to design and implement data governance policies and
procedures that serve both the general needs of the DSBA and affiliated colleges and
the specific needs of individual departments, projects and communities of interest. As
an example, the figure below displays the interaction of the management bodies
involved in a standards approval process.
Actors Activities
Approve Standard
Executive Council
Select Process
Create Revise
Operations Group Standard Standard
Determine
Deliverable
Project Oversight