CBC CSSseastres

COMPETENCY-BASED
CURRICULUM
Sector:
ELECTRICAL and ELECTRONICS

Qualification:
COMPUTER SYSTEMS SERVICING NC II
SANTA ROSA MANPOWER TRAINING

CENTER
LM Subd. Brgy. Market Area, City of Sta. Rosa, Laguna
TABLE OF CONTENTS
Page
A. COURSE DESIGN.......................................................................................................................2-8
B. MODULES OF INSTRUCTION..........................................................................................9-89
 BASIC COMPETENCIES....................................................................................................9
o Participate in workplace communication …………………...................10-13
o Work in a team environment ……………….... ............................... 14-17
o Practice career professionalism .……………. ............................... 18-21
o Practice occupational health and safety procedures .................... 22-26
 COMMON COMPETENCIES .................................................................. 27

o Apply quality standards …………………………………… .............. 28-31
o Perform computer operations ........................................................ 32-38
o Perform mensuration and calculation ............................................ 39-42
o Prepare and interpret technical drawing ........................................ 43-47
o Use hand tools .............................................................................. 48-52
o Terminate and connect electrical wiring and electronics
circuit
component ..................................................................................... 53-56
o Test electronic
components……………………………………....................... .......... 57-61
 CORE COMPETENCIES ......................................................................... 62

o Install and configure computer systems ....................................... 63-68
o Set-up Computer Networks .......................................................... 69-76
o Set-up Computer Servers .............................................................. 77-80
o Maintain and repair Computer Systems and Networks ................ 81-89
Date Developed: Document No.

Competency-Based Curriculum
January 2017 Issued by:
Computer Systems Servicing Developed by: Revision #: Page 1
NC II Maxima P. Seastres
A. COURSE DESIGN
Course Title : COMPUTER SYSTEM SERVICING NCII
Nominal Duration : 280 hours
Qualification Level : National Certificate Level II
Course Description :
This course is designed to develop & enhance the knowledge, skills, & attitudes of a
Computer Systems Service Technician, in accordance with industry standards. It covers the
basic and common competencies in addition to the core competencies such as to install
and configure computers systems, set-up computer networks and servers and to maintain
and repair computer systems and networks.
Entry Requirements:
Candidate/trainee must possess the following qualifications, must be:
 Can communicate either oral or written.

 Must pass the trainability aptitude test.
 Physically and mentally fit.
 With good moral character.
 Can perform basic mathematical and logical computations.
 Analytical and logical thinking

COURSE STRUCTURE:
BASIC COMPETENCIES
(40 hours)
Units of Nominal
Module Title Learning Outcomes
Competency Duration
1. Participate in 1.1 Participating in 1.1.1 Obtain and convey workplace
workplace workplace information
communication communication 1.1.2 Participate in workplace 12 hours
meeting and discussion
1.1.3 Complete relevant work
related documents
2. Work in a team 2.1 Working in a 2.1.1 Describe and identify team
environment team role and responsibility 8 hours
environment 2.1.2 Describe work as a team
member
3. Practice career 3.1 Practicing 3.1.1 Integrate personal objectives
professionalism career with organizational goals.
professionalis 3.1.2 Set and meet work priorities. 12 hours
m 3.1.3 Maintain professional growth
and development.
4. Practice 4.1 Practicing 4.1.1 Identify hazards and risks.
occupational occupational 4.1.2 Evaluate hazards and risks.
health and health and 4.1.3 Control hazards and risks. 8 hours
safety safety 4.1.4 Maintain occupational health
procedures procedure and safety awareness.
COMMON COMPETENCIES
(80 hours)
Units of Nominal
Competency Duration
1. Apply quality 1.1 Applying quality 1.1.1 Assess quality of received
standards standards materials
1.1.2 Assess own work 10 hours
1.1.3 Engage in quality
improvement
2. Perform 2.1 Performing 2.1.1 Plan and prepare for tasks
computer computer to be undertaken
operations operations 2.1.2 Input data into computer
2.1.3 Access information using
computer
2.1.4 Produce output/datd using 10 hours
computer system
2.1.5 Use basic functions of a
web browser to locate
information
Units of Nominal
Competency Duration
2.1.6 Maintain computer
equipment and systems
3. Perform 3.1 Performing 3.1.1 Select measuring
mensuration mensuration instruments
and calculation and calculation 3.1.2 Carry out measurements 16 hours
and calculation
3.1.3 Maintain measuring
instruments
4. Prepare and 4.1 Preparing and 4.1.1 Identify different kinds of
interpret interpreting technical drawings
technical technical 4.1.2 Interpret technical drawing 8 hours
drawing drawing 4.1.3 Prepare/make changes on
electrical/electronic
schematics and drawings
5. Use hand tools 5.1 Using hand 5.1.1 Plan and prepare for tasks
tools to be undertaken
5.1.2 Prepare hand tools 10 hours
5.1.3 Use appropriate hand tools
and test equipment
5.1.4 Maintain hand tools
6. Terminate and 6.1 Terminating 6.1.1 Plan and prepare for
connect and connect termination/connection of
electrical wiring electrical wiring electrical wiring/electronics
and electronics and electronics circuits
circuit circuit 6.1.2 Terminate/connect 10 hours
wiring/electronic circuits
6.1.3 Test
termination/connections of
electrical wiring/electronics
circuits
7. Test electronic 7.1 Testing 7.1.1 Determine criteria for
components electronic testing electronics
components components 16 hours
7.1.2 Plan and approach for
component testing
7.1.3 Test components
7.1.4 Evaluate the testing
process
CORE COMPETENCIES
(160 hours)
Units of Nominal
Competency Duration
1. Install and 1.1 Installing and 1.1.1 Assemble computer
configure configuring hardware
computer computer 1.1.2 Prepare installer
Units of Nominal
Competency Duration
systems systems 1.1.3 Install operating system and
drivers for 40 hours
peripherals/devices
1.1.4 Install application software
1.1.5 Conduct testing and
documentation
2. Set-up 2.1 Set-upping 2.1.1 Install network cables
computer computer 2.1.2 Set network configuration
networks networks 2.1.3 Set router/Wi-Fi/wireless
access point/repeater 40 hours
configuration
2.1.4 Inspect and test the
configured computer
networks
3. Set-up 3.1 Set-upping 3.1.1 Set-up user access
computer computer 3.1.2 Configure network services
servers servers 3.1.3 Perform testing, 40 hours
documentation and pre-
deployment procedures
4. Maintain and 4.1 Maintaining and 4.1.1 Plan and prepare for the
repair computer repairing maintenance and repair
system and computer 4.1.2 Maintain computer systems
networks system and and networks
networks 4.1.3 Diagnose faults of computer
systems and networks 40 hours
4.1.4 Rectify/correct defects in
computer systems and
networks
4.1.5 Inspect and test the
computer systems and
networks
ASSESSMENT METHODS:
Hands on
Direct observation
Practical demonstration
Oral and written exam
COURSE DELIVERY:
 Lecture-demonstration
 Self-paced instruction
 Group discussion

RESOURCES
List of recommended tools, equipment and materials for the training of 25 trainees
for Computer Systems Servicing – NC II
Qty. Tools Qty. Equipment Qty. Materials

10 Screwdriver (standard) 26 Desktop Computer 400 RJ 45
pcs. units pcs.
10 Screwdriver (Philips) 10 Laptop computer/ 25 Modular box (RJ45)
pcs. Netbook pcs.
10 Long nose pliers 10 Computers for 20 Raceway or Slotted
pcs. server pcs. PVC 1.5” x 1.5” x 48”
10 Mechanical pliers 10 Server cabinet/ 1 UTP cable
pcs. Frame box
10 Allen wrench 20 Patch panel 1 Contact cleaner
sets pcs (48-ports) can
10 Crimping tools 10 Working tables 1 Whiteboard
pcs. sets pc.
10 Soldering iron 1 unit Internet subscription 1 lot Fastener
pcs. (at least 2 MBPS)
10 Solder sucker 10 Uninterruptible 1 Filler (lead-free)
pcs. units Power Supply (UPS) spo
ol
5 Wire stripper 10 Hub / Switch 8 Fiber optic cable 2
pcs. unit pcs meters (terminated)
1 Portable electric hand 2 Managed switch
unit drill units
1 set Drill bit 1 Network controller
5 Precision screw 11 ADSL Router with
sets drivers Wi-Fi
10 Anti-static devices 10 Wireless Access
pcs. Point
5 Flash light/Head 1 unit PC Video camera
pcs. mounted light
2 External optical
units drive
1 unit USB External HD
1 unit Network External
HD
1 unit scanner
1 unit USB printer
1 unit Network printer
11 Flash disk /
Memory pcs. stick
10 Electronic tester
units VOM
5 LAN Cable tester
units
Qty. INSTALLERS / SOFTWARE Qty. RESOURCES / MANUALS

26 Desktop OS (license for 26 Motherboard’s manual and installer
proprietary software) pcs.
10 Network OS (license for 10 Device driver installer
proprietary software) pcs.
26 Office productivity software 1 lot Assorted Computer book, PC
(license for proprietary software) Magazines and journals
26 Anti-virus (license for
proprietary software)
5 Disk utility software
5 Virtualization software (license
for proprietary software)
5 Disk creator software
5 Disk image software
TRAINING FACILITIES
The Computer Systems Service Workshop must be in an infrastructure facility that is

generally accepted to industry standards and practice. Based on class size of minimum of
25 student/trainees the space requirements for the teaching/ learning and circulation areas
are as follows:
TEACHING / SIZE AREA TOTAL AREA

LEARNING AREAS (in METER) (in Sq. Meters) (in Sq. Meters)
 laboratory
and/or lecture 6x8 48 48
area
 storage area 2x2 4 4
 learning
4x5 20 20
resource center
 equipment
20 20
circulation area
Total Workshop Area: 92

QUALIFICATION OF INSTRUCTORS/TRAINEERS:
 Must be a holder of Computer System Servicing NCII

 Holder of National TVET Trainer’s Certificate (NTTC) Level 1
 Must be physically and mentally fit
 *Must have at least 2 years relevant job/industry experience
*Optional. Only when required by the hiring institution

B. MODULES OF INSTRUCTION
BASIC COMPETENCIES

UNIT OF COMPETENCY : PARTICIPATE IN WORKPLACE COMMUNICATION
MODULES TITLE : PARTICIPATING IN WORKPLACE COMMUNICATION
MODULE DESCRIPTOR : This module covers the knowledge, skills and attitudes
required to gather, interpret and convey information
response to workplace requirements.
NOMINAL DURATION : 12 hours
SUMMARY OF LEARNING OUTCOMES:
Upon completion of this module the students/trainees must be able to:
LO1. Obtain and convey workplace information.
LO2. Participate in workplace meetings and discussions.
LO3. Complete relevant work related documents.

Details of Learning Outcomes:
LO1. OBTAIN AND CONVEY WORKPLACE INFORMATION
ASSESSMENT CRITERIA:
1. Specific relevant information is accessed from appropriate sources.

2. Effective questioning, active listening and speaking skills are used to gather
and convey information.
3. Appropriate medium is used to transfer information and ideas.
4. Appropriate non-verbal communication is used.
5. Appropriate lines of communication with superiors and colleagues are
identified and followed.
6. Defined workplace procedures for the location and storage of information
are used.
7. Personal interaction is carried out clearly and concisely.
CONTENTS: CONDITIONS: METHODOLOGIES: ASSESSMENT

METHODS:
 Parts of speech The students/  Group discussion  Written test
 Sentence trainees must be  Interaction  Practical/
construction provided with the  Lecture performance test
 Effective following:  Reportorial Interview
communication  Writing materials
(pen & paper)
 References
(books)
 Manuals

L02. PARTICIPATE IN WORKPLACE MEETINGS AND DISCUSSIONS
1. Team meetings are attended on time.

2. Own opinions are clearly expressed and those of others are listened to
without interruption.
3. Meeting inputs are consistent with the meeting purpose and
established protocols.
4. Workplace interaction are conducted in a courteous manner appropriate to
cultural background and authority in the enterprise procedures.
5. Questions about simple routine workplace procedures and matters
concerning conditions of employment are asked and responded.
6. Meeting outcomes are interpreted and implemented.

METHODS:
 Sentence The students/  Group discussions  Written test
construction trainees must be  Interaction  Practical/perform
 Technical writing provided with the  Lecture ance test
 Recording following:  Interview
information  Paper
 Pencils/ball pen
 References
(books)
 Manuals

LO3. COMPLETE RELEVANT WORK RELATED DOCUMENTS
1. Ranges of forms relating to conditions of employment are completed
accurately and legibly.
2. Workplace data is recorded on standard workplace forms and documents.
3. Basic mathematical processes are used for routine calculations.
4. Errors in recording information on forms/ documents are identified and
properly acted upon.
5. Reporting requirements to superior are completed according to organizational
guidelines.

METHODS:
 Basic mathematics The students/  Group discussion  Written test
 Technical writing trainees must be  Interaction  Practical/
 Types of forms provided with the  Lecture performance test
following: Interview
 Paper
 Pencils/ball pen
 References books
 Manuals

UNIT OF COMPETENCY : WORK IN TEAM ENVIRONMENT
MODULE TITLE : WORKING IN TEAM ENVIRONMENT
MODULE DESCRIPTOR : This module covers the skills, knowledge and attitudes to
identify role and responsibility as a member of a team.
LO1. Describe team role and scope.
LO2. Identify own role and responsibility within team.
LO3. Work as a team member.

LO1. DESCRIBE TEAM ROLE AND SCOPE
1. The role and objective of the team is identified from available sources of
information.
2. Team parameters, reporting relationships and responsibilities are identified from
team discussions and appropriate external sources.

METHODS:
 Role and objectives The students/  Group discussion/  Written test
of team trainees must be Interaction  Observation
 Sources of provided with the  Case studies  Simulation
information following:  Simulation Role playing
 Workplace context  Standard operating
and/or other
workplace
procedures
 Job procedures
 Machine/equipment
manufacturer’s
specifications
and instructions
 Organizational or
external personnel
 Client/supplier
instructions
 Quality standards
 OHS and
environmental
standards

LO2. IDENTIFY OWN ROLE AND RESPONSIBILITY WITHIN TEAM
1. Individual role and responsibilities within the team environment are identified.
2. Roles and responsibility of other team members are identified and recognized.
3. Reporting relationships within team and external to team are identified.

METHODS:
 Role and objective The students/  Group discussion/  Observation of the
of team trainees must be interaction individual member
 Quality standards provided with the  Case studies in relation to the
 Group planning following:  Simulation work activities of
and decision  Standard operating the group
making and/or other  Observation of
workplace simulation or role
procedures play
 Job procedures  Case studies and
 Organization or scenarios
external personnel

LO3. WORK AS A TEAM MEMBER
1. Effective and appropriate forms of communications used and interactions

undertaken with team members who contribute to known team activities and
objectives.
2. Effective and appropriate contributions made to complement team activities and
objectives, based on individual skills and competencies and workplace context.
3. Observed protocols in reporting using standard operating procedures.
4. Contribute to the development of team work plans based on an understanding
of team’s role and objectives and individual competencies of the members.

METHODS:
 Communication The students/  Group discussion/  Observation of
process trainees must be interaction work activities
 Team provided with the  Case studies  Observation of
structure/team roles following:  Simulation simulation or role
 Group planning  SOP of workplace play
and decision  Job procedures  Case studies and
making  Organization or scenarios
external personnel

UNIT OF COMPETENCY : PRACTICE CAREER PROFESSIONALISM
MODULE TITLE : PRACTICING CAREER PROFESSIONALISM
MODULE DESCRIPTOR : This module covers the knowledge, skills and attitudes in
promoting career growth and advancement.

SUMMARY OF LEARNING OUTCOMES: Upon completion
of this module the students/trainees must be able to:
LO1. Integrate personal objectives with organizational goals
LO2. Set and meet work priorities
LO3. Maintain professional growth and development

LO1. INTEGRATE PERSONAL OBJECTIVES WITH ORGANIZATIONAL GOALS
1. Personal growth and work plans are pursued towards improving the
qualifications set for the profession.
2. Intra- and interpersonal relationship is are maintained in the course of
managing oneself based on performance evaluation.
3. Commitment to the organization and its goal is demonstrated in the
performance of duties.

METHODS:
 Personal The students/  Interactive-lecture  Role play
development-social trainees must be  Simulation  Interview
aspects: intra and provided with the  Demonstration  Written
interpersonal following:  Self-paced examination
development  Workplace instruction
 Organizational  Code of ethics
goals  Organizational
 Personal hygiene goals
and practices  Hand outs and
 Code of ethics Personal
development-
social aspects
 CD’s, VHS tapes,
transparencies

LO2. SET AND MEET WORK PRIORITIES
1. Competing demands to achieve personal, team and organizational goals and

objectives are prioritized.
2. Resources are utilized efficiently and effectively to manage work priorities and
commitments.
3. Practices and economic use and maintenance of equipment and facilities are
followed as per established procedures.

METHODS:
 Organizational key The students/  Interactive lecture  Role play
result areas (KRA) trainees must be  Group discussion  Interview
 Work values and provided with the  Structured activity  Written
ethical standards following:  Demonstration examination
 Company policies  Hand outs on
on the use and - Organizational
maintenance of KRA
equipment - Work values and
ethics
- Company policies
and standards
- Sample job targets
 Learning guides
transparencies

LO3. MAINTAIN PROFESSIONAL GROWTH AND DEVELOPMENT
1. Trainings and career opportunities are identified and availed of based on job
requirements
2. Recognitions are sought/received and demonstrated as proof of career
advancement 3. Fundamental rights at work including gender sensitivity are
manifested/ observed
3. Licenses and/or certifications relevant to job and career are obtained and
renewed

METHODS:
 Qualification The students/  Interactive lecture  Demonstration
standards trainees must be  Group discussion  Interview
 Gender and provided with the  Film viewing  Written
development (GAD) following:  Role play/ examination
sensitivity  Quality standards simulation  Portfolio
 Professionalism in  GAD handouts assessment
the workplace  CD’s, VHS tapes
 List of professional on professionalism
licenses in the workplace
 Professional
licenses samples

UNIT OF COMPETENCY : PRACTICE OCCUPATIONAL HEALTH AND SAFETY
PROCEDURES
MODULE TITLE : PRACTICING OCCUPATIONAL HEALTH AND SAFETY

PROCEDURES
MODULE DESCRIPTOR : This module covers the outcomes required to comply with
regulatory and organizational requirements for
occupational health and safety.
LO1. Identity hazards and risks
LO2. Evaluate hazards and risks
LO3. Control hazards and risks
LO4. Maintain occupational health and safety awareness

LO1. IDENTIFY HAZARDS AND RISKS
1. Safety regulations and workplace safety and hazard control practices and
procedures are clarified and explained based on organization procedures.
2. Hazards/risks in the workplace and their corresponding indicators are identified to
minimize or eliminate risk to co-workers, workplace and environment in accordance
with organization procedures
3. Contingency measures during workplace accidents, fire and other emergencies are
recognized and established in accordance with organization procedures

METHODS:
 Hazards and risks The students/  Interactive lecture  Situation analysis
identification and trainees must be  Symposium  Interview
control provided with the  Group dynamics  Practical
 Organizational following:  Simulation examination
safety and health  Workplace  Written
protocol  Personal protective examination
 Threshold limit equipment (PPE)
value (TLV)  Learning guides
 OHS indicators  Hand-outs
- Organizational
safety and
health protocol
- OHS indicators
- Threshold
limit value
- Hazards/risk
identification
and control
transparencies

LO2. EVALUATE HAZARDS AND RISKS
1. Terms of maximum tolerable limits which when exceeded will result in harm or
damage are identified based on threshold limit values (TLV)
2. Effects of hazards are determined.
3. OHS issues and/or concerns and identified safety hazards are reported to
designated personnel in accordance with workplace requirements and relevant
workplace OHS legislation.

METHODS:
 TLV table The students/  Interactive lecture  Interview
 Philippine OHS trainees must be  Situation analysis  Simulation
standards provided with the  Symposium  Written
 Effects of hazards following:  Film viewing examination
in the workplace  Hand outs on  Group dynamics
 Ergonomics - Philippine OHS
 ECC Regulations standards
- Effects of
hazards in
the workplace
- Ergonomics
- ECC regulations
 TLV table
transparencies

LO3. CONTROL HAZARDS AND RISKS
1. Occupational Health and Safety (OHS) procedures for controlling hazards/risks

in workplace are consistently followed.
2. Procedures for dealing with workplace accidents, fire and emergencies are
followed in accordance with organization OHS policies.
3. Personal protective equipment (PPE) is correctly used in accordance
with organization OHS procedures and practices.
4. Appropriate assistance is provided in the event of a workplace emergency in
accordance with established organization protocol.

METHODS:
 Safety regulations The students/  Interactive lecture  Written
- Clean air act trainees must be  Symposium examination
- Electrical and fire provided with the  Film viewing  Interview
safety code following:  Group dynamics  Case/situation
- Waste  Hand outs on  Self-paced analysis
management - Safety instruction  Simulation
- Disaster Regulations
preparedness and - Clean air act
management - Electrical and fire
 Contingency safety code
measures and - Waste
procedures management
- Disaster
preparedness and
management
- Contingency
measures and
procedures
 OHS personal
records
 PPE
transparencies

LO4. MAINTAIN OCCUPATIONAL HEALTH AND SAFETY AWARENESS
1. Emergency-related drills and trainings are participated in as per

established organization guidelines and procedures.
2. OHS personal records are completed and updated in accordance with
workplace requirements.

METHODS:
 Operational health The students/  Interactive lecture  Demonstration
and safety trainees must be  Simulation  Interview
procedure, provided with the  Symposium  Written
practices and following:  Film viewing examination
regulations  Workplace  Group dynamics  Portfolio
 Emergency-related  PPE assessment
drills and training  OHS personal
records
transparencies
 Health record

MODULES OF INSTRUCTION
COMMON COMPETENCIES

UNIT OF COMPETENCY : APPLY QUALITY STANDARDS
MODULE TITLE : APPLYING QUALITY STANDARDS
MODULE DESCRIPTION : This module covers the knowledge, skills, attitudes and
values needed to apply quality standards in the
workplace. The unit also includes the application of
relevant safety procedures and regulations, organization
procedures and customer requirements.
LO1. Assess quality of received materials
LO2. Assess own work
LO3. Engage in quality improvement

LO1. ASSESS QUALITY OF RECEIVED MATERIALS
1. Work instruction obtained and work carried out in accordance with

standard operating procedures.
2. Received materials checked against workplace standards and specifications.
3. Faulty materials related to work are identified and isolated
4. Faults and any identified causes recorded and or reported to the

supervisor concerned in accordance with workplace procedures
5. Faulty materials are replaced in accordance with workplace procedures

METHODS:
 Reading skills The students/ trainees  Lecture-  Hands-on
required to must be provided with demonstration  Direct
interpret work the following:  Self-paced observation
instruction  Work instructions instruction  Practical
 Workplace  Manuals (operation  Group discussion demonstration
standards and manual of the
specifications company/manufacture
 Procedures in r’s instruction/service
obtaining and manual)
carrying out work
instructions standards and
 Quality checking specifications
procedures
 Fault
identification
and reporting
 Safety and
environmental
aspects of
production
process
 Carry out work
in accordance
with policies and
procedures

LO2. ASSESS OWN WORK
1. Documentation relative to quality within the company identified and used
2. Completed work checked against workplace standards and specifications
3. Errors are identified and isolated
4. Information on the quality and other indicators of production procedures recorded

in accordance with workplace procedures
5. In cases of deviation from specific quality standards, causes documented and

reported in accordance with the workplace’s standard operating procedures.

METHODS:
 Communication The students/  Lecture-  Hands-on
skills needed to trainees must be demonstration  Direct observation
interpret and apply provided with the  Self-paced  Practical
defined work following: instruction demonstration
procedures  Organization work  Group discussion
 Identifying errors procedures
(deviation from  Manufacturer’s
customer and or Instruction Manual
organization  Customer
requirements) requirements
 Other forms

LO3. ENGAGE IN QUALITY IMPROVEMENT
1. Process improvement procedures participated in relative to workplace

assignment
2. Work carried out in accordance with process improvement procedures
3. Performance of operation or quality of product of service to ensure

customer satisfaction monitored

METHODS:
 Relevant production The students/  Lecture-  Hands-on
processes, trainees must be demonstration  Direct observation
materials and provided with the  Self-paced  Practical
products following: instruction demonstration
 Safety and  Organization work  Group discussion
environmental procedures
aspects of  Manufacturer’s
production Instruction Manual
processes  Customer
 Critical thinking requirements
 Quality  Other forms
improvement
processes

UNIT OF COMPETENCY : PERFORM COMPUTER OPERATIONS
MODULE TITLE : PERFORMING COMPUTER OPERATIONS
MODULE DESCRIPTION : This module covers the knowledge, skills, attitudes and
values needed to perform computer operations which include
inputting, accessing, producing, and transferring data using
the appropriate hardware and software.
LO1. Plan and prepare for tasks to be taken/undertaken
LO2. Input data into computer
LO3. Access information using computer
LO4. Produce output/data using computer systems
LO5. Use basic functions of a Web browser to locate information
LO6. Maintain computer equipment and systems

LO1. PLAN AND PREPARE FOR TASKS TO BE UNDERTAKEN
1. Requirements of tasks determined in accordance with the required output
2. Appropriate hardware and software selected according to task assigned

and required outcome
3. Task planned to ensure that OH and S guidelines and procedures followed
4. Client-specific guidelines and procedures followed
5. Required data security guidelines applied in accordance with existing procedures

METHODS:
 Reading and The students/  Lecture-  Hands-on
comprehension trainees must be demonstration  Direct observation
skills required to provided with the  Self-paced  Practical
interpret work following: instruction demonstration
instructions and to  Equipment:  Group discussion
interpret basic user - 1 unit of
manuals computer
 OH and S principles - voltage
and responsibilities regulator/UPS
 Main types of  Learning Materials:
computers and - Learning manuals
basic features of - Work instruction
different operating - Hand-outs
systems  Supplies/materials:
 Main parts of a - Operating system
computer - Application
 Storage devices program
and basic
categories of
memory
 Relevant types
of software
 General security,
privacy legislation
and copyright

LO2. INPUT DATA INTO COMPUTER
1. Data entered into the computer using appropriate program/application

in accordance with company procedure
2. Accuracy of information checked and information saved in accordance

with standard operating procedures
3. Inputted data stored in storage media according to requirements
4. Work performed within ergonomic guidelines

METHODS:
 Relevant types of The students/  Lecture-  Hands-on
software trainees must be demonstration  Direct observation
 Communication provided with the  Self-paced  Practical
skills to identify following: instruction demonstration
lines of  Equipment:  Group discussion
communication, - 1 unit of
request advice, computer
follow instructions - voltage
and receive regulator/UPS
feedback  Learning Materials:
 Storage devices - Learning manuals
and basic - Work instruction
categories of - Hand-outs
memory  Supplies/materials:
 Basic ergonomics - Operating system
of keyboard and - Application
computer user program

LO3. ACCESS INFORMATION USING COMPUTER
1. Correct program/application selected based on job requirements
2. Program/application containing the information required accessed according to

company procedures
3. Desktop icons correctly selected, opened and closed for navigation purposes
4. Keyboard techniques carried out in line with OHS requirements for safe use of
keyboards

METHODS:
 Business provided with the  Self-paced  Practical
application following: instruction demonstration
 System software  Equipment:  Group discussion
 Basic ergonomics - 1 unit of
of keyboard and computer
computer user - voltage
regulator/UPS
 Learning Materials:
- Learning manuals
- Work instruction
- Hand-outs
 Supplies/materials:
- Operating system
- Application
program
- Disks

LO4. PRODUCE OUTPUT/DATA USING COMPUTER SYSTEM
1. Entered data processed using appropriate software commands
2. Data printed as required using computer hardware/peripheral devices in

accordance with standard operating procedures
3. Files and data transferred between compatible systems using computer software,
hardware/peripheral devices in accordance with standard operating procedures

METHODS:
 Business provided with the  Self-paced  Practical
application following: instruction demonstration
 System software  Equipment:  Group discussion
 Basic ergonomics - 1 unit of
of keyboard and computer
computer user - voltage
regulator/UPS
- Learning manuals
- Work instruction
- Hand-outs
- Operating system
- Application
program
- Disks

LO5. USE BASIC FUNCTIONS OF A WWW-BROWSER TO LOCATE INFORMATION
1. Information requirements for Internet search established
2. Browser launched
3. Search engine loaded
4. Appropriate search criteria and/or URL of site entered
5. Relevant links followed to locate required information
6. Useful pages bookmarked or printed as required

METHODS:
 Web surfing The students/  Lecture-  Hands-on
 Web browsers trainees must be demonstration  Direct observation
 Search engines provided with the  Self-paced  Practical
 URLS and following: instruction demonstration
keywords  Equipment:  Group discussion
 Links - 1 unit of
 Bookmarking computer
- voltage
regulator/UPS
- Learning manuals
- Work instruction
- Hand-outs
- Operating system
- Application
program
- Disks
- Paper

LO6. MAINTAIN COMPUTER EQUIPMENT AND SYSTEMS
1. Procedures for ensuring security of data, including regular back-ups and virus
checks implemented in accordance with standard operating procedures
2. Basic file maintenance procedures implemented in line with standard operating

procedures

METHODS:
 Security measures The students/  Lecture-  Hands-on
 Anti-virus trainees must be demonstration  Direct observation
software/programs provided with the  Self-paced  Practical
 File Management following: instruction demonstration
 Equipment:  Group discussion
- 1 unit of
computer
- voltage
regulator/UPS
- Learning manuals
- Work instruction
- Hand-outs
- Operating system
- Application
program

UNIT OF COMPETENCY : PERFORM MENSURATION AND CALCULATION
MODULE TITLE : PERFORMING MENSURATION AND CALCULATION
MODULE DESCRIPTION : This module covers the knowledge, skills and attitudes and
values needed identify, care, handle and use measuring
instruments.
LO1. Select measuring instruments
LO2. Carry out measurements and calculation
LO3. Maintain measuring instruments

LO1. SELECT MEASURING INSTRUMENTS
1. Object or component to be measured identified
2. Correct specifications obtained from relevant source
3.Measuring tools selected in line with job requirements

METHODS:
 Types of The students/  Lecture-  Hands-on
components and trainees must be demonstration  Direct observation
object to be provided with the  Self-paced  Practical
identified following: instruction demonstration
 Knowing the correct  Try square  Group discussion
specifications of the  Protractor
relevant sources  Steel rule
 Identify the  Taper
necessary
measuring tools in
selecting the job
requirements
 Reading skills
required to interpret
work instruction
 Communication
skills

LO2. CARRY OUT MEASUREMENTS AND CALCULATION
1. Appropriate measuring instrument is selected to achieve required outcome
2. Accurate measurements are obtained for job
3. Calculation needed to complete work tasks are performed using the four basic
process of addition (+), subtraction (-), multiplication (x), and division (/)
4. Calculation involving fractions, percentages and mixed numbers are used to

complete workplace tasks.
5. Numerical computation is self-checked and corrected for accuracy

6. Instruments are read to the limit of accuracy of the tool.

METHODS:
 Identifying The students/  Lecture-  Hands-on
appropriate trainees must be demonstration  Direct observation
measuring provided with the  Self-paced  Practical
instruments to be following: instruction demonstration
used.  Torque gauge  Group discussion
 Use accurate  Combination gauge
measurements for  Volume
the tasks given.  Area
 Using the four  Circumference
fundaments of  Thickness
mathematical
operations
 Introducing proper
procedure in
calculating
fractions,
percentages, and
mixed numbers to
perform in the
given tasks.
 Reading skills
work instruction
 Communication
skills

LO3. MAINTAIN MEASURING INSTRUMENTS
1. Measuring instruments not dropped to avoid damage.
2. Measuring instruments cleaned before and after using.
3. Proper storage of instruments undertaken according to the

manufacturer’s specifications and standard operating procedures.

METHODS:
 Using appropriate The students/  Lecture-  Hands-on
instruments tools to trainees must be demonstration  Direct observation
avoid damage. provided with the  Self-paced  Practical
 Proper procedure in following: instruction demonstration
cleaning up the  Straight edge  Group discussion
workplace before  Steel rule
and after using  Displacement
 Identifying the  Inside diameter
proper storage of  Outside diameter
the instruments to  Thickness
be kept that met the  Taper
manufacturer’s  Out of roundness
specifications and
standard to avoid
damage in
mismatching.
 Reading skills
work instruction
 Communication
skills

UNIT OF COMPETENCY : PREPARE AND INTERPRET TECHNICAL DRAWING
MODULE TITLE : PREPARING AND INTERPRETING TECHNICAL

DRAWING
MODULE DESCRIPTION : This module covers the knowledge, skills and attitude
and values needed to prepare/interpret diagrams,
engineering abbreviation and drawings, symbols and
dimensions
LO1. Identify different kinds of technical drawings
LO2. Interpret technical drawing
LO3. Prepare/make changes on electrical/electronic schematics and drawings
LO4. Store technical drawings and equipment /instruments

LO1. IDENTIFY DIFFERENT KINDS OF TECHNICAL DRAWINGS
1. Correct technical drawing selected according to job requirements
2. Technical drawings segregated in accordance with the types and kinds of

drawings.

METHODS:
 Drawing The students/  Lecture-  Hands-on
conventions trainees must be demonstration  Direct observation
 Symbols provided with the  Self-paced  Practical
 Dimensioning following: instruction demonstration
conventions  Schematic  Group discussion
 Markup/notation of diagrams
drawings  Charts
 Block diagrams
 Layout plans
 Location plans
 Process and
Instrumentation
diagrams
 Loop diagrams
 System control
diagrams

LO2. INTERPRET TECHNICAL DRAWING
1. Components, assemblies or objects recognized as required
2. Dimensions of the key features of the objects depicted in the drawing correctly
identified
3. Symbols used in the drawing identified and interpreted correctly
4. Drawing checked and validated against job requirements or equipment in

accordance with standard operating procedures

METHODS:
 Reading skills The students/  Lecture-  Hands-on
required to interpret trainees must be demonstration  Direct observation
work instructions provided with the  Self-paced  Practical
 Skills in interpreting following: instruction demonstration
electrical /  Schematic  Group discussion
electronic signs and diagrams
symbols  Charts
 Block diagrams
 Layout plans
 Location plans
 Process and
Instrumentation
diagrams
 Loop diagrams
 System control
diagrams

LO3. PREPARE/MAKE CHANGES ON ELECTRICAL/ELECTRONIC SCHEMATICS
AND DRAWINGS
1. Electrical/ Electronic schematic drawn and correctly identified
2. Correct drawing identified, equipment selected and used in accordance with

job requirements

METHODS:
 Mathematics The students/ trainees  Lecture-  Hands-on
 Communication must be provided with demonstration  Direct
skills the following:  Self-paced observation
 Components/dividers instruction  Practical
 Drawing boards  Group discussion demonstration
 Rulers
 T-square
 Calculator

LO4. STORE TECHNICAL DRAWINGS AND EQUIPMENT/INSTRUMENTS
1. Care and maintenance of drawings are undertaken according to company

procedures
2. Technical drawings are recorded and inventory is prepared in accordance with

company procedures
3. Proper storage of instruments is undertaken according to company procedures

METHODS:
 Drawing The students/ trainees  Lecture-  Hands-on
conventions must be provided with demonstration  Direct
 Symbols the following:  Self-paced observation
 Dimensioning  Components/dividers instruction  Practical
Conventions  Drawing boards  Group discussion demonstration
 Mark up/Notation  Rulers
of Drawings  T-square
 Interpreting  Calculator
electrical/electronic
signs and symbols

UNIT OF COMPETENCY : USE HAND TOOLS
MODULE TITLE : USING HAND TOOLS
MODULE DESCRIPTION : This module covers the knowledge, skills and attitudes on
the safe use, handling and maintenance of tools.
LO1. Plan and prepare for tasks to be undertaken
LO2. Prepare hand tools
LO3. Use appropriate hand tools and test equipment

LO4. Maintain hand tools

LO1. PLAN AND PREPARE FOR TASKS TO BE UNDERTAKEN
1. Tasks to be undertaken properly identified.
2. Appropriate hand tools identify
3. Hand tools selected according to the task requirements

METHODS:
 Identifying The students/  Lecture-  Hands-on
appropriate hand trainees must be demonstration  Direct observation
tools provided with the  Self-paced  Practical
 Identifying tasks following: instruction demonstration
 Selecting  Hand tools for  Group discussion
appropriate hand adjusting,
tools dismantling,
assembling,
finishing, cutting,
screwdrivers,
pliers, punches
 Wrenches
 files

LO2. PREPARE HAND TOOLS
1. Appropriate hand tools checked for proper operation and safety
2. Unsafe or faulty tools are identified and marked for repair according to standard
company procedure.

METHODS:
 Operation of hand The students/  Lecture-  Hands-on
tools trainees must be demonstration  Direct observation
 Function of hand provided with the  Self-paced  Practical
tools following: instruction demonstration
 Common faults of  Hand tools for  Group discussion
hand tools adjusting,
 Safety dismantling,
requirements of assembling,
hand tools finishing, cutting
 Preparing tools  Tool set
screwdrivers,
pliers, punches
wrenches files

LO3. USE APPROPRIATE HAND TOOLS AND TEST EQUIPMENT
1. Tools used according to tasks undertaken
2. All safety procedures in using tools observed at all times
3. Malfunctions, unplanned or unusual events reported to the supervisor

METHODS:
 Function of tools The students/  Lecture-  Hands-on
 Safety trainees must be demonstration  Direct observation
requirements of provided with the  Self-paced  Practical
tools following: instruction demonstration
 Proper used of  Cleaning  Group discussion
tools  Lubricating
 Creating report for  Tightening
malfunctions,  Simple tool repairs
unplanned or  Hand sharpening
unusual events  Adjustment using
correct procedures

LO4. MAINTAIN HAND TOOLS
1. Tools used according to tasks undertaken
2. Routine maintenance of tools undertaken according to standard operational

procedures, principles and techniques
3. Tools stored safely in appropriate locations in accordance with manufacturers

specifications or standard operating procedures

METHODS:
 Maintenance of The students/  Lecture-  Hands-on
tools trainees must be demonstration  Direct observation
 Storage of tools provided with the  Self-paced  Practical
 Standard following: instruction demonstration
operational  Cleaning  Group discussion
procedures,  Lubricating
principles and  Tightening
techniques in
maintaining a tools

UNIT OF COMPETENCY : TERMINATE AND CONNECT ELECTRICAL WIRING AND
ELECTRONICS CIRCUIT
MODULE TITLE : TERMINATING AND CONNECTING ELECTRICAL WIRING

AND ELECTRONICS CIRCUIT COMPONENT
MODULE DESCRIPTION : This module covers the knowledge, skills and attitudes and
values needed to terminate and connect electrical wiring
and electronic circuits.
LO1. Plan and prepare for termination/connection of electrical wiring/electronics circuits
LO2. Terminate/connect wiring/electronic circuits
LO3. Test termination/connections of electrical wiring/electronics circuits

LO1. PLAN AND PREPARE FOR TERMINATION/CONNECTION OF ELECTRICAL
WIRING/ELECTRONICS CIRCUITS
1. Materials checked according to specification and tasks
2. Appropriate tools and equipment selected according to tasks requirements
3. Task is planned to ensure OH & S guidelines and procedures followed.
4. Electrical wiring/electronic, circuits correctly prepared for connecting/termination in

accordance with instructions and worksite procedures.

METHODS:
 Identified the The students/  Lecture-  Hands-on
materials needed to trainees must be demonstration  Direct observation
perform the given provided with the  Self-paced  Practical
specification following: instruction demonstration
 Used appropriate  Materials  Group discussion
tools and  Soldering lead
equipment as  Toots and
required in the equipment
given tasks  Pliers
 Prior planning to  Personal Protective
perform the specific Equipment
guidelines and  Goggles
procedures
 Ensuring the
accuracy and
correctness of
electrical/wiring and
electronics
connections to be
used and placed in
the worksite.
 Reading skills
work instruction
 Communication
skills

LO2. TERMINATE/CONNECT WIRING/ELECTRONIC CIRCUITS
1. Safety procedures in using tools observed at all times and appropriate

personal protective equipment used
2. All works undertaken safety in accordance with the workplace and
standard procedures.
3. Appropriate ranges of methods in termination/connection used according to
specifications, manufacturer’s requirements and safety.
4. Correct sequence of operation followed
5. Accessories used adjusted, if necessary
6. Confirm termination/connections undertaken successfully in accordance with
job specification.

METHODS:
 Provide necessary The students/ trainees  Lecture-  Hands-on
safety procedures in must be provided demonstration  Direct
using tools and with the following:  Self-paced observation
appropriate  Materials instruction  Practical
protective equipment - Cables  Group discussion demonstration
in the worksite. - Soldering lead
 Tasks given are - Wires
based to standards  Tools and
procedures in equipment
accordance with the
- Pliers
safety requirements.
- Cutters
 Identifying
- Screw drivers
appropriate methods
- Soldering gun
in terminating
- Multi-tester
connection are
according to  Personal protective
prescribed equipment
standards. - Goggles
 Using proper - Gloves
sequence of
operation
 Jobs performance
must be in
accordance with
the standard
procedures.
 Reading skills
work instruction
 Communication
skills

LO3. TEST TERMINATION/CONNECTIONS OF ELECTRICAL WIRING/
ELECTRONICS CIRCUITS
1. Testing of all completed termination/connections of electric wiring/electronic

circuits conducted for compliance with specification and regulations using
appropriate procedures and equipment
2. Wiring and circuits checked using specified testing procedures
3. Unplanned events or conditions responded to in accordance with established

procedures.

METHODS:
 Using of The students/  Lecture-  Hands-on
appropriate tools in trainees must be demonstration  Direct observation
testing of the provided with the  Self-paced  Practical
different circuits following: instruction demonstration
connected to  Materials  Group discussion
ensure the validity - Cables
and conformity of - Soldering lead
the connection - Wires
 Identify the  Tools and
accurate tools to equipment
checked the - Pliers
specified wiring - Cutters
circuits - Screw drivers
 Reading skills - Soldering gun
required to interpret - Multi-tester
work instruction  Personal
 Communication protective
skills equipment
 Responding as - Goggles
compliance with the - Gloves
standard
established
procedures

UNIT OF COMPETENCY : TEST ELECTRONIC COMPONENETS
MODULE TITLE : TESTING ELECTRONIC COMPONENETS
MODULE DESCRIPTION : This module covers the knowledge, skills and attitudes
required to test electronic components. It includes
competencies in determining the criteria for testing
electronics components, planning an approach for
component testing, testing the components and
evaluating the testing process.
LO1. Determine criteria for testing electronics components
LO2. Plan an approach for component testing
LO3. Test components
LO4. Evaluate the testing process

LO1. DETERMINE CRITERIA FOR TESTING ELECTRONICS COMPONENTS
1. Work instructions are obtained and clarified based on job order or client
requirements
2. Responsible person is consulted for effective and proper work coordination
3. Data sheets/Application notes are obtained and interpreted based
on manufacturer’s specifications
4. Testing criteria are defined to ensure that components meet technical and quality
requirements
5. Document and communicate testing criteria to relevant personnel

METHODS:
 Conversion of Units The students/  Debugging  Hands-on
 Work Safety trainees must be  Inspection  Direct observation
requirements and provided with the  Prototyping  Practical
economy of following: demonstration
materials with  Materials
durability - Variable DC
 Testing of resistors, power supply
capacitors, - Digital VOM
inductors, - analog VOM
semiconductor - dual trace
diode, bipolar triggered
transistor, logic oscilloscope
gates - function
generator
 Tools and
equipment
- set of pliers
- set of screw
drivers
- set of wrenches
- Hand drills
- Hack saw
- set of files
- tin snip
- hammer
 Personal protective
equipment
- Goggles
- Gloves

LO2. PLAN AND APPROACH FOR COMPONENT TESTING
1. Various testing methods are Identified based on types of electronic components

2. Characteristics and appropriateness of testing methods to be used
during development and on completion is determined
3. Testing methods are considered/selected in relation to appropriate testing
strategy
4. Plan for testing components is developed at specified points during development
and on completion
5. Required test & measuring instruments and tools are prepared and checked in
accordance with established procedures
6. Records system is established to document testing results, including
problems and faults

METHODS:
 Inspecting and The students/  Debugging  Hands-on
testing the trainees must be  Inspection  Direct observation
electronic provided with the  Prototyping  Practical
components following: demonstration
 Documentation and  Materials
Recording - Variable DC
metadata power supply
- Digital VOM
- analog VOM
- dual trace
triggered
oscilloscope
- function
generator
 Tools and
equipment
- set of pliers
- set of screw
drivers
- set of wrenches
- Hand drills
- Hack saw
- set of files
- tin snip
- hammer
equipment
- Goggles
- Gloves

LO3. TEST COMPONENTS
1. Testing methods are applied to ensure that products meet creative, production and
technical requirements
2. Problems and faults detected by testing are recorded and remedial steps taken
in records system is documented
3. Problems and faults detected during testing are resolved in accordance with agreed
project or industry practice
4. Evaluate final products against the previously determined criteria
5. Testing process is documented and summarized evaluation report is submitted to
relevant personnel

METHODS:
 Detecting the The students/  Inspection  Hands-on
problems and faults trainees must be  Platform Testing  Direct observation
by testing the provided with the  Prototyping  Demonstration w/
components following: Oral Questioning
 Resolving the  Materials
detected problems - Variable DC
 Evaluation and power supply
testing the final - Digital VOM
product - analog VOM
 Reporting the - dual trace
recorded triggered
documentation oscilloscope
- function
generator
 Tools and
equipment
- set of pliers
- set of screw
drivers
- set of wrenches
- Hand drills
- Hack saw
- set of files
- tin snip
- hammer
equipment
- Goggles
- Gloves

LO4. EVALUATE THE TESTING PROCESS
1. Testing methods that were successful and those that led to difficulties are identified
based on industry standards
2. Testing process and records system are evaluated based on standard procedures
3. Test results/findings are documented for subsequent components testing

METHODS:
 Testing strategy The students/  Automated  Hands-on
 Records System trainees must be  Debugging  Direct observation
provided with the  Inspection  Demonstration w/
following:  Platform Testing Oral Questioning
 Materials  Prototyping
- Variable DC
power supply
- Digital VOM
- analog VOM
- dual trace
triggered
oscilloscope
- function
generator
 Tools and
equipment
- set of pliers
- set of screw
drivers
- set of wrenches
- Hand drills
- Hack saw
- set of files
- tin snip
- hammer
equipment
- Goggles
- Gloves

MODULES OF INSTRUCTION
CORE COMPETENCIES
COMPUTER HARDWARE SERVICING NC II

UNIT OF COMPETENCY : INSTALL COMPUTER SYSTEMS AND NETWORKS
UNIT MODULE : INSTALLING COMPUTER SYSTEMS AND NETWORKS
MODULE DESCRIPTOR : This module covers the outcomes required in installing and
configuring desktop and workstation computers systems. It
consists of competencies to assemble computer hardware,
install operating system and drivers for peripherals/devices,
and install application software as well as to conduct testing
and documentation.
LO1. Assemble computer hardware
LO2. Prepare installer
LO3. Install operating system and drivers for peripherals/ devices
LO4. Install application software
LO5. Conduct testing and documentation

LO1. ASSEMBLE COMPUTER HARDWARE
1. Unit assembly is planned and prepared to ensure OH&S policies and
procedures are followed in accordance with systems requirements
2. Materials necessary to complete the work are identified and obtained
in accordance with established procedures and checked against
systems requirements
3. Tools, equipment and testing devices needed to carry out the installation work
are obtained in accordance with established procedures and checked for
correct operation and safety
4. Computer hardware is assembled in accordance with established procedures
and systems requirements
5. Basic-input-output-system (BIOS) configuration is performed in accordance
with hardware requirements

METHODS:
 Safety procedures The students/  Lecture-  Practical
 Tools, equipment trainees must be demonstration Demonstration w/
and testing devices provided with the  Self-paced oral questioning
 Basic terms, following: instruction  Interview
concepts, functions  Personal Protective  Group discussion  Portfolio
and characteristics equipment ( ex.
of PC hardware protective eyewear,
components anti-static wrist
 Computer assembly wrap)
procedures  Electronic
laboratory hand
tools (assorted
pliers, assorted
screw drivers,
soldering iron &
desoldering tool)
 LAN tester
 Crimping tools
 RS 232 pin
insertion/
extraction tool
 Flashlights
 Mirror (inspection)
 Hand-outs

LO2. PREPARE INSTALLER
1. Portable bootable devices are created in accordance with software
manufacturer instruction
2. Customized installers are prepared in accordance with software utilization
guide and end user agreement
3. Installation of portable applications are carried out in accordance with software
user guide and software license

METHODS:
 Safety procedures The students/  Lecture-  Hands-on
 Basic terms, trainees must be demonstration  Direct
concepts, functions provided with the  Self-paced observation
and characteristics following: instruction  Practical
of PC hardware  Personal Protective  Group discussion demonstration
components equipment ( ex.
 Structure of protective eyewear,
operating systems anti-static wrist
 Familiarization with wrap)
the various  Electronic
computer systems’ laboratory hand
components and tools (assorted
peripherals pliers, assorted
 System screw drivers,
configuration/ soldering iron &
settings of desoldering tool)
computer systems  LAN tester
and devices  Crimping tools
 RS 232 pin
insertion/
extraction tool
 Flashlights
 Hand-outs

LO3. INSTALL OPERATING SYSTEMS AND DRIVERS FOR PERIPHERALS/DEVICES
1. Operating system (OS) is installed in accordance with established
installation procedures and to comply with end-user requirements
2. Peripherals/devices drivers are installed and configured in accordance
with manufacturer’s instructions and/or OS installation procedures
3. OS and drivers updates/patches are accessed and installed in accordance with
manufacturer’s recommendations and requirements
4. On-going checks of the quality of the work are undertaken in accordance with
established procedures

METHODS:
 Basic computer trainees must be demonstration  Direct
configuration set up provided with the  Self-paced observation
 System’s following: instruction  Practical
specifications  Personal Protective  Group discussion demonstration
 Identifying common equipment ( ex.
symptoms and protective eyewear,
problems anti-static wrist
associated with wrap)
each devices  Electronic
 Troubleshooting laboratory hand
and isolating PC tools (assorted
hardware problems pliers, assorted
 Diagnosing and screw drivers,
troubleshooting soldering iron &
hardware conflicts desoldering tool)
 Knowledge in  LAN tester
installing  Crimping tools
peripherals,  RS 232 pin
network devices insertion/ extraction
and other I/O tool
devices  Flashlights
 Hand-outs

LO4. INSTALL APPLICATION SOFTWARE
1. Application software are installed based on software installation guides, end-user

requirements and software license agreement
2. Variation to application software installation is carried out in accordance to
customer/client requirements
3. Software updates are accessed and installed in accordance with manufacturer’s
recommendations and requirements

METHODS:
 System’s following: instruction  Practical
specifications  Device drivers ,  Group discussion demonstration
 Identifying common operating system
symptoms and  Appropriate
problems software
associated with application
each devices programs
 Established  Diagnostic software
installation or utilities
procedures  Hand-outs
 Diagnosing and
troubleshooting
software conflicts
 Knowledge in
installing
peripherals,
network devices
and other I/O
devices
 Installation of
application
software such as
productivity tools,
utilities, games etc.

LO5. CONDUCT TESTING AND DOCUMENTATION
1. Devices / systems and/or installation is tested to determine whether it

conforms to requirements.
2. Stress test is conducted to ensure reliability of equipment in accordance
with manufacturer’s instructions and system requirements
3. 5S and 3Rs are followed according to environmental policies
4. Documentation in relation to the test is forwarded to appropriate personnel and/or
authority in accordance with requirements

METHODS:
 Understanding and following: instruction  Practical
comparing various  Personal Protective  Group discussion demonstration
system’s equipment ( ex.
specifications protective eyewear,
 Identifying common anti static wrist
symptoms and wrap)
problems  Electronic
 Troubleshooting laboratory hand
and isolating tools (assorted
problems pliers, assorted
 Diagnosing and screw drivers,
troubleshooting soldering iron,
conflicts desoldering tool)
 Installing  LAN tester
peripherals,  Crimping tools
network devices  RS 232 pin
and other I/O exertion/ extraction
devices tool
 Knowledge in  Flashlights
performing burn-in  Sharp pointed
or testing repaired tweezers
or replaced network  Mirror (inspection)
system  Hand-outs

UNIT OF COMPETENCY : SET-UP COMPUTER NETWORKS
MODULE TITLE : SETTING-UP COMPUTER NETWORKS
MODULES DESCRIPTOR : This module covers the outcomes required in setting-up

computers networks for LANs and small-office home-office
(SOHO) systems. It consists of competencies to install
network cables, set network configuration, set router/Wi-
Fi/ wireless access point/repeater configuration as well as
to inspect and test the configured computer networks
LO1. Install network cables
LO2. Set network configuration
LO3. Set router/Wi-Fi/wireless access point/repeater configuration
LO4. Inspect and test the configured computer networks

LO1. INSTALL NETWORK CABLES
1. Cable routes are determined and planned in accordance with network design and
actual installation site.
2. Network materials necessary to complete the work are identified and obtained
in accordance with established procedures and checked against systems
requirements.
3. Tools, equipment and testing devices needed to carry out the installation work are
obtained in accordance with established procedures and checked for correct
operation and safety.
4. Appropriate personal protective equipment is used and OHS policies

and procedures are followed.
5. Copper cable splicing is performed based on Electronic Industries

Alliance/Telecommunications Industry Association (EIA/TIA) standards
6. Network cables and cable raceway are installed in accordance with

established procedures and installation requirements
7. Installation work is performed and is checked to ensure no unnecessary

damage has occurred and complies with requirements
8. OHS standards and 5S principles are followed according to

enterprise requirements
9. Excess components and materials are disposed of based on WEEE
directives and 3Rs waste management program

METHODS:
 Inspecting work The students/ trainees  Lecture-  Hands-on
instructions must be provided with demonstration  Direct
according to job the following:  Self-paced observation
requirements.  OH & S policies and instruction  Practical
 Planning and procedures  Group discussion demonstration
preparing of - OH & S laws
standard operating - Personal Safety
procedures - Workplace Hazards
 Occupational health - Environment Laws
and safety - Manuals
 Configuring system  Computer systems
and networks and networks
 Procedures in using - Network Storage
the tools and - Network Printer
equipment - Desktop Computers
 Network cable - Laptop
installation  Materials
 Copper cable - Cables(fiber optics,
splicing and copper)
installation - Terminals
requirements - Cable raceway/duct
 Network design - Clamps
(addressing, - Fasteners
subnetting, - Insulators
topology - Terminal box
 Tools
- Protective eyewear
- Wire stripper with
bolt cutter
- Pliers (assorted)
- Screw drivers
(assorted)
- Crimping tools
 Equipment/testing
devices
- Digital multi-meter
- LAN tester
equipment
- Gloves
- Goggles
 Working clothes
LO2. SET NETWORK CONFIGURATION
1. Network connectivity of each terminal is checked in accordance with network design.
2. Any fault or problem in the network system is diagnosed and remedied in line with
the standard operating procedures.
3. Network interface card (NIC) settings are configured in accordance with
network design.
4. Communication checking between terminals is carried out in accordance with
OS network configuration guides.
5. Unplanned events or conditions are responded to in accordance with

METHODS:
 Inspecting work The students/ trainees  Lecture-  Hands-on
instructions must be provided with demonstration  Direct
according to job the following:  Self-paced observation
requirements.  OH & S policies and instruction  Practical
 Planning and procedures  Group discussion demonstration
preparing of - OH & S laws
standard operating - Personal Safety
procedures - Workplace Hazards
 Occupational health - Environment Laws
and safety - Manuals
 Configuring system  Computer systems
and networks and networks
 Procedures in using - Network Storage
the tools and - Network Printer
equipment - Desktop Computers
- Laptop
 Materials
- Cables(fiber
optics, copper)
- Terminals
- Cable raceway/duct
- Clamps
- Fasteners
- Insulators
- Terminal box
 Tools
- Wire stripper
with bolt cutter
- Pliers (assorted)
- Screw drivers
(assorted)
- Crimping tools
devices
- LAN tester
equipment
- Gloves
- Goggles
 Working clothes

LO3. SET ROUTER / WI-FI / WIRELESS ACCESS POINT / REPEATER
CONFIGURATION
1. Client Device systems settings are configured in accordance with manufacturers’
instructions and end-user preferences
2. Local area network (LAN) port is configured in accordance with manufacturers’

instructions and network design
3. Wide area network (WAN) port is configured in accordance with manufacturers’

instructions and network design.
4. Wireless settings are configured in accordance manufacturers’ instructions,

network design and end-user preferences.
5. Security/Firewall/Advance settings are configured in accordance
with manufacturers’ instructions and end-user preferences.

METHODS:
 Occupational health The students/ trainees  Lecture-  Hands-on
and safety must be provided with demonstration  Direct
 Local area network the following:  Self-paced observation
(LAN) port  OH & S policies and instruction  Practical
configuration procedures  Group discussion demonstration
 Wide area network - OH & S laws
(WAN) port - Personal Safety
configuration - Workplace Hazards
 Wireless settings - Environment Laws
configuration - Manuals
 Security/Firewall/Ad  Computer systems
vance settings and networks
configuration - Network Storage
 Testing normal - Network Printer
function of systems - Desktop Computers
and networks - Laptop
 Procedures in  Materials
checking the faults - Cables(fiber optics,
or problems copper)
 Procedures in - Terminals
configure systems - Cable raceway/duct
and networks - Clamps
- Fasteners
- Insulators
- Terminal box
 Tools
- Wire stripper with
bolt cutter
- Pliers (assorted)
- Screw drivers
(assorted)
- Crimping tools
devices
- LAN tester
equipment
- Gloves
- Goggles
 Working clothes

LO4. INSPECT AND TEST THE CONFIGURED COMPUTER NETWORKS
1. Final inspections are undertaken to ensure that the configuration done on
the computer networks conforms with the manufacturer’s instruction/manual
2. Computer networks are checked to ensure safe operation.
3. Reports are prepared/completed according to company requirements.
METHODS:
 Occupational health The students/ trainees  Lecture-  Hands-on
and safety must be provided with demonstration  Direct
 Local area network the following:  Self-paced observation
(LAN) port  OH & S policies and instruction  Practical
configuration procedures  Group discussion demonstration
 Wide area network - OH & S laws
(WAN) port - Personal Safety
configuration - Workplace Hazards
 Wireless settings - Environment Laws
configuration - Manuals
 Security/Firewall/Ad  Computer systems
vance settings and networks
configuration - Network Storage
 Inspection of - Network Printer
systems and - Desktop Computers
networks with - Laptop
manuals  Materials
 Making documents - Cables(fiber optics,
and reports copper)
- Terminals
- Cable raceway/duct
- Clamps
- Fasteners
- Insulators
- Terminal box
 Tools
- Wire stripper
with bolt cutter
- Pliers (assorted)
- Screw drivers
Crimping tools
devices
- LAN tester
equipment
- Gloves
- Goggles
UNIT OF COMPETENCY : SET-UP COMPUTER SERVERS
MODULE TITLE : SETTING-UP COMPUTER SERVERS
MODULES DESCRIPTOR : This module covers the knowledge, skills and attitudes
needed to set-up computer servers for LANs and SOHO
systems. It consists of competencies to set-up user access
and configures network services as well as to perform
testing, documentation and pre-deployment procedures.
LO1. Set-up user access
LO2. Configure network services
LO3. Perform testing, documentation and pre-deployment procedures

LO1. SET-UP USER ACCESS
1. User folder is created in accordance with network operating system
(NOS) features
2. User access level is configured based on NOS features and established network
access policies/end-user requirements
3. Security check is performed in accordance with established network

access policies/end-user requirements

METHODS:
 Computer servers The students/ trainees  Lecture-  Hands-on
and functions. must be provided with demonstration  Direct
 Types of Network the following:  Self-paced observation
services  OH & S policies and instruction  Practical
 User access level procedures  Group discussion demonstration
configuration - OH & S laws
 Network services - Normal functions of
configuration server
 Web - Network services
applications/technol - Pre-deployment
ogies procedures
 Setting-up  PC or workstation
client/user access network and server
and security  Network operating
 Setting-up and system (NOS)
configuring servers  Network printer
 Installing and  Appropriate software
configuring applications/programs
modules/adds-ons
 Configuration of
network services
 Testing procedures
 End user
requirements

LO2. CONFIGURE NETWORK SERVICES
1. Normal functions of server are checked in accordance with
manufacturer’s instructions.
2. Required modules /add-ons are installed/updated based on NOS
installation procedures
3. Network services to be configured are confirmed based on
user/system requirements.
4. Operation of network services are checked based on user/system requirements
5. Unplanned events or conditions are responded to in accordance with established
procedures

METHODS:
 Computer servers The students/ trainees  Lecture-  Hands-on
and functions. must be provided with demonstration  Direct
 Types of Network the following:  Self-paced observation
services  OH & S policies and instruction  Practical
 User access level procedures  Group discussion demonstration
configuration - OH & S laws
 Network services - Normal functions of
configuration server
 Web - Network services
applications/technol - Pre-deployment
ogies procedures
 Setting-up  PC or workstation
client/user access network and server
and security  Network operating
 Setting-up and system (NOS)
configuring servers  Network printer
 Installing and  Appropriate software
configuring applications/programs
modules/adds-ons
 Configuration of
network services
 Testing procedures
 End user
requirements

LO3. PERFORM TESTING, DOCUMENTATION AND PRE-DEPLOYMENT
PROCEDURES
1. Pre-deployment procedures is undertaken based on enterprise policies
and procedures.
2. Operation and security check are undertaken based on end-user requirements
3. Reports are prepared/completed according to enterprise policies and procedures.

METHODS:
 Testing procedures The students/ trainees  Lecture-  Practical
 Installation of must be provided with demonstration Demonstration
application the following:  Self-paced w/ oral
 Populating  OH & S policies and instruction questioning
database procedures  Group discussion  Interview
 Pre-deployment - OH & S laws  Portfolio
procedures and - Normal functions of
practices server
 Enterprise policies - Network services
and procedures - Pre-deployment
 Documentation and procedures
making reports  PC or workstation
network and server
 Network services
- Remote access
- Domain controller
- Web services
- Database services
- Proxy server
- File, printer and
other resources
sharing
 Network printer
 Appropriate software
applications/programs

UNIT OF COMPETENCY : MAINTAIN AND REPAIR COMPUTER SYSTEMS AND
NETWORKS
MODULE TITLE : MAINTAINING AND REPAIRING COMPUTER SYSTEMS

AND NETWORKS
MODULE DESCRIPTOR : This module covers the knowledge, skills and attitudes
needed to maintain and service computer systems and
NOMINAL DURATION networks.
: 40 hours
LO1. Plan and prepare for maintenance and repair.

LO2. Maintain computer systems and networks
LO3. Diagnose faults of computer systems and networks
LO4. Rectify/correct defects in computer systems and networks
LO5. Inspect and test the computer systems and networks

LO1. PLAN AND PREPARE FOR MAINTENANCE AND REPAIR.
1. Maintenance and/or Diagnosis of faults is planned and prepared in line with

job requirements.
2. Tools, equipment and testing devices needed for the maintenance are obtained
and checked for correct operation and safety.
3. Materials necessary to complete the work are obtained in accordance

with established procedures and checked against job requirements.
4. OHS policies and procedures are followed in line with job requirements.
5. Computer systems and networks for maintenance are checked

against job/service order or instructions and specifications

METHODS:
 Plan/conduct The students/ trainees  Lecture-  Hands-on
maintenance and must be provided with demonstration  Direct
procedures the following:  Self-paced observation
according to job  OHS guidelines and instruction  Practical
requirements. policies.  Group discussion demonstration
 Safety measures  PC specifications
are observed at all  Network designs
times.  Schematic Diagrams
 Identify and  Books/magazines
diagnose faulty  Manuals
system.
 Prepare tools and
test equipments.
 Identify or obtain
PC specifications
and schematic
diagrams.
 Identify or obtain
Network functions
and specifications

LO2. MAINTAIN COMPUTER SYSTEMS AND NETWORKS
1. Appropriate personal protective equipment is used in line with

2. Normal function of computer systems and networks are checked in accordance

with manufacturer’s instructions.
3. Scheduled/periodic maintenance is performed in accordance with

manufacturer’s requirements.
4. Where necessary, needed repairs/replacements are made in accordance with

5. Unplanned events or conditions are responded to in accordance with established

procedures

METHODS:
 Procedures in The students/ trainees  Lecture-  Hands-on
maintaining must be provided with demonstration  Direct
computer systems the following:  Self-paced observation
and networks are  PC specification instruction  Practical
followed  Schematic Diagrams  Group discussion demonstration
 Safety measures  Personal protective
are observed. equipments
 Diagnose and - Goggles/glasses
identify faulty - Masks
systems and - Gloves
network - Anti-static wrist
connectivity. wraps
 Run diagnostics  Materials
software. - Disks
 Repair or replace - Connectors
faulty system - Adaptors
 Burn-in or test - Wires and cables
repaired or - Appropriate software
replaced computer - Computer storage
system media
 Preventive  Diagnostics software
maintenance of and CD-ROMs
computer system  Tools and test
and network equipments
- Pliers (assorted)
- Screw drivers
- Special tools
- Soldering iron/gun
- Wrenches
-Utility knife/stripper
- Hot air soldering
station
- LAN tester
- Crimping tools
- Maintenance bench
- Power supply
equipment
- Multi-meter
- Calibrators
- Signal generator
- Oscilloscope
 Spare parts

LO3. DIAGNOSE FAULTS OF COMPUTER SYSTEMS AND NETWORKS

2. Faults or problems in the computer systems and networks are diagnosed

according to requirements and in line with the standard procedures.
3. Contingency measures are managed and implemented in accordance with

established procedures.
4. Unplanned events or conditions are responded to in accordance with


METHODS:
maintenance must be provided with demonstration  Direct
scheduling the following:  Self-paced observation
 Preventive  PC and network instruction  Practical
maintenance of specification  Group discussion demonstration
computer system  Network Cables and
and network. peripherals
 Diagnostic - UTP Cat. 5 cables
procedures - UTP Cat.3 cables
 Identifying and - RJ 45 modular plug
isolating - Hubs/switches
faults/problems. - Modem/router
 Defects in computer  Network layout and
systems and schematic diagrams
networks  Personal protective
 Troubleshooting equipments
and repair - Goggles/glasses
techniques - Masks
 Problem solving in - Gloves
emergency - Anti-static wrist
situation wraps
 Corrective action  Materials
for hardware - Disks
configuration and - Connectors
software - Adaptors
configuration. - Wires and cables
 Testing methods - Appropriate software
and procedures - Computer storage
media

 Diagnostics software
and CDROMs
 Tools and test
equipments
- Pliers (assorted)
- Screw drivers
(assorted)
- Special tools
- Wrenches
- Utility knife/stripper
- Hot air soldering
station
- LAN tester
- Crimping tools
- Maintenance bench
- Power supply
equipment

LO4. RECIFY/CORRECT DEFECTS IN COMPUTER SYSTEMS AND NETWORKS

2. Defective components or parts are replaced or corrected without damage to

the surrounding environment or services.
3. Adjustments, if necessary are made in accordance with established procedures.
4. Unplanned events or conditions are responded to in accordance ith established

procedures

METHODS:
maintenance must be provided with demonstration  Direct
scheduling the following:  Self-paced observation
 Preventive  PC and network instruction  Practical
maintenance of specification  Group discussion demonstration
computer system  Network Cables and
and network. peripherals
 Diagnostic - UTP Cat. 5 cables
procedures - UTP Cat.3 cables
 Identifying and - RJ 45 modular plug
isolating - Hubs/switches
faults/problems. - Modem/router
 Defects in computer  Network layout and
systems and schematic diagrams
networks  Personal protective
 Troubleshooting equipments
and repair - Goggles/glasses
techniques - Masks
 Problem solving in - Gloves
emergency - Anti-static wrist
situation wraps
 Corrective action  Materials
for hardware - Disks
configuration and - Connectors
software - Adaptors
configuration. - Wires and cables
 Testing methods - Appropriate software
and procedures - Computer storage
media
 Diagnostics software
and CDROMs

 Tools and test
equipments
- Pliers (assorted)
- Screw drivers
(assorted)
- Special tools
- Wrenches
- Utility knife/stripper
- Hot air soldering
station
- LAN tester
- Crimping tools
- Maintenance bench
- Power supply
equipment

LO5. INSPECT AND TEST THE COMPUTER SYSTEM AND NETWORKS
1. Final inspections are undertaken to ensure that the testing conducted on

the device conforms with the manufacturer’s instruction/manual.
2. Computer systems and networks are checked/tested to ensure safe operation.
3. OHS standards and 5S principles are followed according to enterprise policies.
4. Work site is cleaned and cleared of all debris and left in safe condition in
accordance with company procedures
5. Excess components and materials are disposed of based on WEEE directives and
3Rs waste management program
6. Report is prepared and completed according to company requirements

METHODS:
 Check the The students/ trainees  Lecture-  Hands on
maintained/serviced must be provided with demonstration  Direct
computer systems the following:  Self-paced observation
to ensure safe  PC specification instruction  Practical
operation.  Schematic Diagrams  Group discussion demonstration
 Run or conduct  Diagnostics software  Oral and
computer to and CDROMs written exam
computer  Books/manuals/maga
communications. zines
 Connect to the  Tools and test
internet if equipments
necessary. - Pliers (assorted)
 Burn-in serviced or - Screw drivers
replaced (assorted)
components. - Special tools
 Return computer to - Soldering iron/gun
networking area. - Wrenches
 Document the task - Utility knife/stripper
undertaken - Hot air soldering
station
- LAN tester
- Crimping tools
- Maintenance bench
- Power supply
equipment
- Multi-meter
- Calibrators
- Signal generator
- Oscilloscope

What is Competency-Based Curriculum (CBC)

A competency-based curriculum is a framework or guide for the
subsequent detailed development of competencies,
associated methodologies, training and assessment resources.

The CBC specifies the outcomes which are consistent with the
requirements of the workplace as agreed through the industry or
community consultations.

CBC can be developed immediately when competency standards exist.

When competency standards do not exist, curriculum developers need to
clearly define the learning outcomes to be attained. The standard of
performance required must be appropriate to industry and
occupational needs through the industry/enterprise or specified client
group consultations.
These materials are available in both printed and electronic copies.
For more information please contact:

Technical Education and Skills Development Authority (TESDA)
Telephone Nos.: 893-8281, 817-4076 to 82 loc. 611, 630, 631 and 635 or
visit our website: www.tesda.gov.ph or the TESDA Regional or Provincial
Office nearest you.


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COMPETENCY-BASED

ELECTRICAL and ELECTRONICS

COMPUTER SYSTEMS SERVICING NC II

SANTA ROSA MANPOWER TRAINING

 COMMON COMPETENCIES .................................................................. 27

 CORE COMPETENCIES ......................................................................... 62

Date Developed: Document No.

Course Title : COMPUTER SYSTEM SERVICING NCII

Nominal Duration : 280 hours

Qualification Level : National Certificate Level II

Candidate/trainee must possess the following qualifications, must be:

 Can communicate either oral or written.

Date Developed: Document No.

Date Developed: Document No.

Qty. Tools Qty. Equipment Qty. Materials

Qty. INSTALLERS / SOFTWARE Qty. RESOURCES / MANUALS

The Computer Systems Service Workshop must be in an infrastructure facility that is

TEACHING / SIZE AREA TOTAL AREA

Date Developed: Document No.

 Must be a holder of Computer System Servicing NCII

Date Developed: Document No.

COMPUTER SYSTEMS SERVICING NC II

Date Developed: Document No.

MODULES TITLE : PARTICIPATING IN WORKPLACE COMMUNICATION

NOMINAL DURATION : 12 hours

SUMMARY OF LEARNING OUTCOMES:

Upon completion of this module the students/trainees must be able to:

LO1. Obtain and convey workplace information.

LO2. Participate in workplace meetings and discussions.

LO3. Complete relevant work related documents.

Date Developed: Document No.

LO1. OBTAIN AND CONVEY WORKPLACE INFORMATION

1. Specific relevant information is accessed from appropriate sources.

CONTENTS: CONDITIONS: METHODOLOGIES: ASSESSMENT

Date Developed: Document No.

1. Team meetings are attended on time.

CONTENTS: CONDITIONS: METHODOLOGIES: ASSESSMENT

Date Developed: Document No.

CONTENTS: CONDITIONS: METHODOLOGIES: ASSESSMENT

Date Developed: Document No.

MODULE TITLE : WORKING IN TEAM ENVIRONMENT

NOMINAL DURATION : 8 hours

SUMMARY OF LEARNING OUTCOMES:

Upon completion of this module the students/trainees must be able to:

LO1. Describe team role and scope.

LO2. Identify own role and responsibility within team.

LO3. Work as a team member.

Date Developed: Document No.

CONTENTS: CONDITIONS: METHODOLOGIES: ASSESSMENT

Date Developed: Document No.

CONTENTS: CONDITIONS: METHODOLOGIES: ASSESSMENT

Date Developed: Document No.

1. Effective and appropriate forms of communications used and interactions

CONTENTS: CONDITIONS: METHODOLOGIES: ASSESSMENT

Date Developed: Document No.

MODULE TITLE : PRACTICING CAREER PROFESSIONALISM

NOMINAL DURATION : 12 hours

of this module the students/trainees must be able to:

LO1. Integrate personal objectives with organizational goals

LO2. Set and meet work priorities

LO3. Maintain professional growth and development

Date Developed: Document No.

CONTENTS: CONDITIONS: METHODOLOGIES: ASSESSMENT

Date Developed: Document No.