Exp: 3.

6 yrs
Ctc: 21 k
Exp: 25 – 27 k
Np: 7 – 15 days

Reshma Shinde
Kashish Park, M-16/Flat No. 19,
Atharva CHS, L.B.S. Marg,
Thane- 400604
Mobile No:- 9766954839 / 9595194839

reshmashinde492@gmail.com

Career Objective:

To achieve a challenging position and rewarding career in a well-established

reputed organization in the field of Instrumentation that would offer me
opportunities for the organization growth

Profile Summary:

 2 yearsof work experience as an Technical Support Engineer in Autonics

Automation India Pvt Ltd.
 1 years of experience as Technical Support Engineer in Vakrangee Limited.
 6 months of experience as Inside sales Executive in Mettler Toledo India Pvt Ltd.
 Hands on Experience on sensors, Controllers, Panel Meter, Temperature & PID
controllers.
 Actively participation on Online CRM Software.
 Actively participation on SAP software.

Educational Qualifications:

Exam Passed Year Passing Class Name of Institution

PGDBA(MBA)- 2016-2018 Pursuing Welingkar Institute of Mgt.,
Operations Mumbai
Instrumentation 2015 1st PVPIT, Sangli
Engineer
HSC 2010 1st Maharashtra State Board
SSC 2008 1st Maharashtra State Board
Job Profile: Inside Sales Executive in Mettler Toledo India Pvt ltd
 Inside Sales/Technical sales.
 Responsible for B2B sales. Identifying Sales opportunities with Exiting
customer, promoting the interests of the company products

 Identifying potential customer

 Ensuring that the sales personnel meet their targets through good database
management and bring down the direct selling costs of the company

 Maintaining and updating customer information and leads management into

CRM/ SAP

 Interacting with customers, understand the needs and positioning of the

products of the company as per his requirements.

 Building good customer relationship on long term basis

Job Profile: Technical Support engineer inAutonics Automation India Pvt Ltd.
 Helping customers solve technical issues and parameter Settings for Products
 Answering questions from customers and prospective customers about the
features and capabilities of our products

 Promoting Our Products to various clients and providing technical training to

related to products to engineers

 Maintaining database of customers in excel and regular followup with

customers.

 Maintaining database on CRM Software- Salesforce.com

 Arranging training programs for distributor channel engineers

 Live chat and whatsapp support to customers

 FAQ support to customers

 Remote support via teamviewer and remote desktop app.

 Market survey regarding products and its competitor sales

 Online training of DAQ software to customers and engineers’

 Maintaining database of customers and regular follow up with them.

Job Profile :Technical Support engineer in Vakrangee Limited

 Installing and configuring computer hardware operating systems and applicatio
ns relating to BFSI sector
 Monitoring and maintaining computer systems and networks with known defect
s and root cause analysis;

 Troubleshooting system and network problems and diagnosing and solving har
dware / software faults on ongoing basis;

 Responding within agreed time limits to any time-out in the field as also resoluti
on of these issues within Complaint Ticket System for building knowledge bases;

 Providing daily-weekly
monthly analysis on complaint Ticket System as maintained for the technical tea
m.

 Handling Inbound /outbound calls to resolve issue

Products Handled:-

 Digital temperature Controllers

 Digital Panel Meters
 Digital Mutimeters
 Sensors
 Tempertaure and Humidity controllers
 Digital Voltmeter & ammeter
 Dataloggers

My Strength
● Believing in optimism towards my work & responsibility with perfect planning.
● Ability to handle stress in difficult situation.
● Confidence, discipline, Motivation, and good hold over my skills.

My Current CTC: 2.95 Lac PA

Total Experience : 3.6 yrs

Expected CTC: - 3.25- 3.75 LAC PA

My Notice period:15days

Relocation Preferred :Mumbai, Thane

Personal Information:
 •Date of Birth : 04thAugust , 1992
• Nationality : Indian
• Marital Status : Single
• Father’s Name : Pradip Shinde
• Languages Known : English, Hindi and Marathi
• Hobbies : Listening music, Reading e-book

Place: Mumbai
Dated: 07/02/2019

Ms. ReshmaPradip Shinde