Rufo’s Famous

Restaurant Systems, Inc.

CODE OF
CONDUC
T
 The company has identified and implements rules and regulations to instill discipline and correct
misconduct of its employees. All employees are be covered by the Company’s Code of Conduct regardless
of job level and job status. It is every employee’s duty and responsibility to know and abide by the
company’s Rules and Regulations. Any form of disobedience and non-compliance will be dealt with
accordingly with disciplinary and corrective action depending on the gravity of the offense.
I. TABLE OF INFRACTIONS AND DISCIPLINARY MEASURES

II.For purposes of imposing

CLASSIFICATION OFuniform disciplinary measures, offenses are classified into five (5) categories and
INFRACTION
sanctions are based on the gravity of the offense as shown in the table below:

Section
CATEGOR I. Attitude Towards Attendance and Work Schedule
st
1 Offense 2 nd Offense 3 rd Offense 4 th Offense
SectionY II. Attitude Towards Performance of Assigned Tasks and other Duties and
Written
Responsibilities. 3 days
A Open Suspension Dismissal
Section III. AttitudeWarning Suspension
/ Relationship Towards Immediate Superior and Co-Employees.
1 day 3 days
SectionB IV. Attitude Towards Company Equipment and Property
Open Suspension Dismissal
Suspension Suspension
Section V. Attitude
3 days Towards Health and Sanitation
C Open Suspension Dismissal
Section VI. Attitude Towards Safety and Security
Suspension
SectionD VII. AttitudeOpen
Towards Company Interests
Dismissal
Suspension
SectionE VIII.Attitude Towards Public Morals
Dismissal
 An employee who commits more than one violation on one occasion or simultaneously will serve
III. IMPLEMENTATION
first the sanction with the higher degree of penalty.
 The Department
Multiple violationsHead (in coordination
in a given period of timewith
can the
leadHRAD Head) or Franchise Owner will implement
to termination.
the disciplinary actions.
 Suspension All sanctions
is given can onlyforbehim/her
to an employee implemented after
to assess anda contemplate
thorough investigation and due
on the offense
committed.
process has Suspension will therefore not favor the employee and must be imposed immediately;
been conducted.
not before;
Violations thatduring
merit or after employee’s
Disciplinary Rest Day;
Action ranging fromHoliday
Written(unless Holiday
Warning, 1 Dayis Suspension
declared after
3 Days
suspension
Suspension is finalized);with
shall be discussed Sickthe
Leave; Vacation
employee andLeave or by
issued on the
a day requestedSuperior
Immediate by the employee.
or Department
Schedule of suspension is determined by Department Head, HRAD Head or Franchise Owner.
Head. Violations that merit Open Suspension and Dismissal shall be discussed with the employee and
 Only violations related to tardiness and absences will be refreshed after one year. This means
issued by the HRAD after review and approval by the President.
attendance records will be clean every January 1 of each year.
Disciplinary actions can be upgraded or downgraded depending on the incident/s’ surrounding
 Violations not related to tardiness and absences shall be carried out continuously for two years (for
circumstances as determined by Management.
Category A and B) and Infinitum (for category C and D).
Open suspension – suspension of more than 3 days. Number of days shall depend on the circumstances of
IV. PRESCRIPTIVE PERIOD
the violation with final Management approval.
A specific period of time wherein an employee shall be placed under observation as identified by
the Department Head and HRAD or Franchise Owner. If an employee does not commit the same violation
within the given period, disciplinary action may be downgraded one level lower.
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Section I. Attitude Towards Attendance and Work Schedule
CATEGOR
DETAILS
Y
1.1 Excessive tardiness.
1.1.1 with 6 to 30 minutes of tardiness in a month. A
1.1.2 with 31 to 60 minutes of tardiness in a month. B
1.1.3 with 61 to 90 minutes of tardiness in a month C
1.1.4 with 91 to 120 minutes of tardiness in a month D
1.1.5 with 121 to 150 minutes of tardiness in a month E
Note: Employees who are late for more than one (1) hour shall not be allowed to report
for work unless with prior advise to immediate superior. Even with prior advise, the
employee will be considered late.
Habitual tardiness can lead to termination of employment.
1.2 Unauthorized changing of work schedule or Rest Day without permission from
C
immediate superior.
1.3 Absence Without Official Leave (AWOL) D
1.4 Unauthorized break periods. A
1.5 Malingering, faking sickness or using untrue reasons as excuses for being absent. C
1.6 Failure to attend scheduled meetings, company sponsored seminars, workshops, or
B
training without just and valid cause.
1.7 Sleeping while on duty. C
1.8 Leaving the post without consent from immediate superior. B
1.9 Unauthorized turning on of television and watching TV or doing personal business
like reading newspapers; brochures or other materials not related to work while on duty B
even without customers.
1.10 Leaving company premises or going on undertime without permission from
B
immediate superior.
1.11 Allowing/asking co-employees to punch-in or punch out his/her or other com-
E
employees time card.
1.12 Punching in or out of co-employee’s time card. E

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1.13 Habitual Absences. Absence of more than once in a month without justifiable cause.
1.13.1 with absence of 2 to 3 days in a month B
1.13.2 with absence of 4 to 5 days in a month C
1.13.3 with absence of 6 to 7 days in a month D
1.13.4 with absence of 7 days or more in a month E
1.14 Absence Without Official Leave for more than 4 days shall be considered
E
“Abandonment of Work” unless employee can justify his absence.
1.15 Absence before and after Restday, Holiday and Vacation Leave without justifiable
B
cause.
1.16 Absence during and after paydays without justifiable cause. B
1.17 Unauthorized/excessive charging of personal mobile phone. A
1.18 Texting or use of cellphone for personal purposes while on duty. B
1.19 Punching in of time card before grooming oneself/wearing of complete uniform and
B
punching out of time card after grooming oneself/removing of uniform.
1.20 Receiving of non-urgent personal and non-work related calls from family members,
B
relatives, friends, co-employees without valid reason.

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Section II. Attitude Towards Performance of Assigned Tasks and other
Duties and Responsibilities
CATEGOR
DETAILS
Y
2.1 Failure to obey or follow any verbal or written instruction of immediate superior or
C
higher authority without justifiable cause.
2.2 Intentional slowdown, holding back, hindering or limiting of work that may cause
delay in operations. C
2.3 Negligence resulting to loss of or damage to company property or company
reputation causing inconvenience to company, customers, co-employees and/or partners.
2.3.1 Simple Negligence
2.3.2 Gross Negligence C
D
2.4 Non-compliance with company policies; rules and regulations and memos. D
2.5 Failure to report to proper authorities any loss or damage incurred by the employee. C
2.6 Failure to report incident involving an employee and the operations. C
2.7 Refusal to extend assistance to co-employees when necessary. A
2.8 Refusal to render duty or overtime whenever required including rest days and
A
holidays without valid reason.
2.9 Failure of higher authority to take necessary action for an infraction made by an
C
employee that has been made known to him.
2.10 Submission of incomplete forms and reports. B
2.11 Failure to surrender lost and found items. C
2.12 Acceptance of visitors; family members; friends for personal purposes without valid
B
reason while on duty.
2.13 Failure to completely submit all requirements related to employment. C

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Section III. Attitude / Relationship Towards Immediate
Superior and co-employees.
CATEGOR
DETAILS
Y
3.1 Engaging in malicious gossip or uttering malicious statements (direct or indirect) that
can cause disharmony and damage to the reputation of other employees and/or the D
company.
3.2 Engaging in jokes that are malicious, subversive and misleading orally, in print or in
D
actions.
3.3 Use of profane or disrespectful language orally or in print in addressing a person or a
D
concern to a superior or co-employee.
3.4 Insubordination to immediate superior or other higher authority. E
3.5 Uttering or making false, libelous, vicious, malicious statements or remarks
D
concerning an employee, the company or any of its representatives and clients.
3.6 Showing discourtesy, disrespect and other disorderly conduct towards co-employees
C
or immediate superior, company representatives; customers or partners.
3.7 Provoking or instigating a fight within the company premises or even outside. E
3.8 Threatening, fighting, intimidating, coercing or interfering with fellow employees on
E
the company premises and work areas.
3.9 Any attempt to inflict or cause bodily pain or injury or harm upon another, either
directly or indirectly by him or through another person at the company premises or its E
vicinity
3.10 Use of power, authority or influence by superiors over their subordinates, suppliers,
partners and clients for their personal benefit or gain. E
3.11 Engaging in rude / vulgar jokes that may offend or hurt other’s feelings or which can
C
be a cause of misunderstanding.
3.12 Inflicting or causing bodily pain or harm to co-employees; immediate superior;
E
company representative, customers or partners without justifiable reason.

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Section IV. Attitude Towards Company Equipments and Properties
CATEGOR
DETAILS
Y
4.1 Improper use of company equipment; tools; machines; facilities and other property
B
that can lead to damage and loss.
4.2 Unauthorized use of company property; equipments; tools; machines; facilities and
other properties regardless of the intention. C
4.3 Use of company property; equipment; tools; machines; facilities and other property
D
for personal use or interest within or outside company premises.
4.4 Unauthorized/unofficial use of company phones either mobile phone or landline in
B
dealing with personal transactions.
4.5 Unauthorized cooking, storing, transporting of food for personal consumption within
company premises such as instant noodles; frying of dried fish, heating of canned foods,
B
etc.
4.6 Use of internet services for personal purposes (i.e. downloading of music, videos;
B
watching movies; etc).

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Section V. Attitude Towards Health and Sanitation
CATEGOR
DETAILS
Y
5.1 Littering or contributing to the unsanitary conditions within the company or store
A
premises.
5.2 Concealment of contagious or communicable disease. E
5.3 Refusal to undergo medical examination when required. B
5.4 Failure/refusal to provide medical certificate when required. C
5.5 Neglect of personal hygiene and grooming. A
5.6 Consumption of any type of food/beverage intended for customers. D
5.7 Consumption of left-over food / beverage by customer B
5.8 Failure to comply with annual medical examination as required by the company. C
5.9 Reporting for duty in incomplete and/or improper uniform (including hairnet; apron,
B
black shoes and black long socks, name plates, etc.)
5.10 Refusal to comply with Company’s required personal health and hygiene standards. E

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Section VI. Attitude Towards Safety and Security
CATEGOR
DETAILS
Y
6.1 Violating safety and security rules, practices or instructions inside the working area or
B
facility.
6.2 Refusal to show gate pass, badge or other identification card at the request of any
C
member of security or company officials.
6.3 Refusal to submit to security requirements or procedure of the company. C
6.4 Bringing of personal belongings inside the production/working area and other
B
specified prohibited areas without justifiable cause.
6.5 Staying, resting, sleeping, eating and loitering within the company offices without
B
permission from immediate superior or higher authority.
6.6 Unauthorized possession and/or use of picklock master key or similar device for
D
restricted areas.
6.7 Entering restricted areas without proper authorization. B
6.8 Bringing of sharp, pointed objects, firearms, or any other deadly weapon inside the
D
store or company premises without justifiable cause.
6.9 Failure to report personal injury or work related accidents occurring within the
B
company.
6.10 Deliberately withholding information, which could be detrimental to the safety and
E
security of the company, its premises, customers and employees.
6.11 Loitering or unnecessary presence within restricted areas and the general company
B
premises without valid reason.

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Section VII. Attitude Towards Company Interests
CATEGOR
DETAILS
Y
7.1 Vending or distribution of any kind of goods / merchandise or any articles; soliciting
and/or collecting contribution or lending money with interest to co-employees or
D
subordinates.
7.2 Holding unauthorized meetings before, during or after office hours within company or
D
store premises.
7.3 Submission of erroneous report. C
7.4 Uttering or making false statements or reason to co-employees, immediate superior,
C
higher authority and company representative.
7.4 Falsification or unauthorized alteration of company records or documents. E
7.5 Offering or soliciting, or accepting anything of value in exchange for a job, favorable
E
condition of employment for personal gain.
7.6 Unauthorized use of company name and its representatives in any contract or
E
transaction.
7.7 Unauthorized use of company funds. E
7.8 Making unauthorized decisions on company investigations. C
7.9 Refusal to participate in company investigations. D
7.10 Giving false testimony or concealment of information that is material to a matter
E
under investigation.
7.11 False entries on and tampering of one’s personal records, daily time records,
E
logbook.
7.12 Cheating and stealing in any form. E
7.13 Dishonesty in any form. E
7.14 Unauthorized disclosure of trade secrets, plans, operations, or other matter or
E
information to competitors or other interested parties.
7.15 Unauthorized posting or distribution of subversive printed or electronic materials
E
within or outside the company premises.
7.16 Unauthorized wearing of company uniform outside the company premises. C
7.17 Unauthorized use of company ID outside the company. D
7.18 Withholding of collections or delayed remittances. C

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7.19 Soliciting, encouraging, collecting, and or accepting contributions, gifts or items,
commissions or any other favor from customers and or suppliers for any purpose within or
E
outside the company without authorization from the company.
7.20 Bringing home of company property or any confidential/vital documents without
D
permission or valid reason.
7.21 Engaging in unauthorized sale of company products or property for personal benefit E
7.22 Engaging or working directly or indirectly in any company or establishment similar to
E
that of the company

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Section VIII. Attitude Towards Public Morals
CATEGOR
DETAILS
Y
8.1 Downloading, showing, exhibiting or viewing pornographic files, videos, websites,
D
magazines, photographs, books or comics within the company premises.
8.2 Gambling, betting or engaging in similar activities while on duty or within the premises
D
of the company.
8.3 Smoking within the work premises and unauthorized smoking areas whenever on
B
duty or even during break period.
8.4 Drinking of liquor or any intoxicating drink within the work premises. E
8.5 Reporting for work under the influence of liquor or drugs. E
8.6 Staying or unnecessary presence within the company premises while under the
E
influence of liquors or drugs.
8.6 Use, possession, sale of prohibited drugs and their derivatives inside the company
E
premises.
8.7 Immorality in any form. E
8.8 Harassment in any form to subordinate; co-employees; company officials; customers
E
and partners.
8.9 Showing genitals and any private parts of the body within the company premises. E
8.9 Use of obscene language, symbols and actions and profanity orally, in print or
C
electronically, whether in a serious or joking manner.

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