Ministry of Education

Sector: Economic Infrastructure

Sub Sector: Information Technology

Occupation: Information Technology Service

Management Level V

Answer Key

December 2014

Answer for Information Technology Service Management Level V

Question Answer Mark

Multiple Choice
1 D-The system is equal to the sum of its components 1

2
B- Operational
3 C- Purchasing a software application package 1
4 B-System Analyst 1
5 A-Quality Standards 1
6 C-Project Charter 1
7 B- Monitor to make sure that you obtain the desired results 1
8 D- A project that the requirements of a system are well understood and defined 1

9 D- Customer relations 1

10 B- Maintenance 1
11 B- System Recovery 1

12 B- Quality Assurance 1

13 C- Mitigation 1
14 D- At the beginning of the project 1

15 C- It is a description of activities and services a system must provide 1

16 A- The system is acceptable to the competent 1

17 A- Establish upper-management commitment to the project 1

18 A-It is a technique of quickly building of information system using rapid 1

application development tools
19 C- Feasibility Analysis 1

20 A- Non-Functional requirement 1

21 B-Model Driven Design 1

Sub Total /21

Matching
1. 1 Q- Requirements Management 1
2. 2 H-Critical Path 1
3. 3 C- Total Quality Management 1
4. 4 L-Slack Time 1
5. 5 B-Gantt Chart 1
6. 1 I-Configuration management 1
7. 2 A-Project management 1
8. 3 O-Risk Management 1
9. 4 M-Quality Assurance 1
10. 5 R-Procurement management 1
11. 1 E- PERT Chart 1

Answer for Information Technology Service Management Level V

12. 2 P-Quality Standard 1
13. 3 F-Process management 1
14. 4 G-Flow Chart 1
15. 5 J-Quality control 1
Sub Total /15
Total for knowledge Assessment /36

Answer for Information Technology Service Management Level V