Parameters
Indicators
1 Mortality
2 Morbidity
3 Cost Effectivity
4 Safety of Patient
5 Safety of ICU
personnel
6 Man power
ICU: Crude, Severity adjusted, Disease based Hospital mortality
Incidence of:
Accidental extubation, Reintubation in planned extubated patients,
Pneumothorax,
Unanticipated cardiac arrest, hypotension, renal failure
%Nosocomial infections (VAP, BSI, UTI)
%of patient with VRE, MRSA.
% of patients with GI bleed
Pressure sore, dental trauma, nerve and vascular injury.
ICU readmission within 24 hours
Patient/ICU day cost to the institution
Actual expenditure on Man power cost, capital equipment cost Equipment
maintenance, consumables, Diagnostics, house keeping, electricity etc.
Overall expenditure in ICU
Expense (post ICU) in hospital
Expense (post hospital) after discharge
Long term survival and quality of life
Per survivor cost in ICU/ hospital / post discharge
Error reporting: incidence of different errors
Complication rates related to care
Number of complications/ patient
Incidence of mishaps during transportation
% compliance to waste disposal
% compliance to hand hygiene protocol
Blood component therapy
Frequency of noncompliance to protocol.
Antibiotic free stay (days) in ICU
Antibiotic resistance and Drug resistant microbial pattern
Broad spectrum antibiotic use/1000 patient days
De escalation in % of patients receiving antimicrobials
Number of needle stick injuries
Number injured while working
Per Person training (in hours or days)/Yr Appraisal of targets given.
Staff satisfaction and turnover rate
 Parameters
Indicators
7 Resource ICU:
utilization
Infrastructure
Number of patient managed, %bed occupancy, Av. LOS, total occupied bed
days, % ICU patient ideally should be shifted but remaining in ICU, number
of readmissions, fraction of patients for whom ICU care is expected to be
futile, number of X- rays done / 1000 patient days. Average ventilatory days
Equipment Utilization in days or hours/ month
Downtime in days or hours/ month
ROI (Return on Investment) of individual equipment
8 Customer external % satisfaction level of patient/relatives
Number of negative and positive feed backs
Number of complains/ suggestions and number addressed.
Internal Customer Satisfaction of others in the hospital with the care and services supplied by
the ICU.
9 Administrative Revenue generation