SHIPRA SHIKHAR SHRIVASTAVA

E-Mail: bits23@gmail.com
Phone: +918130840515
An enthusiastic and high-energy driven professional, targeting senior level assignments in Project
Management –Renewal & Retention Sales Channel with an organization of repute, preferably
in Delhi-NCR/Mumbai/Pune/Hyderabad
CORE COMPETENCIES PROFILE SUMMARY

Project Management A competent professional with nearly 13

years of insightful experience in Renewal &
Renewal & Retention Sales Strategic
Retention Sales Strategic Planning &
Planning Distribution Management
 Experience in preparing project baselines; monitoring and
controlling projects with respect to cost, resource deployment,
Budgeting & Forecasting
time overruns and quality compliance to ensure satisfactory
execution of projects
MIS Reporting & Documents  Innovation Specialist, crafted strategic plans for dissolving
barriers in business development and enhanced organizational
Vendor Management reach and market share by utilizing comprehensive knowledge
 Highly skilled in end-to-end process of Business Analysis
entailing As-Is / To-Be Analysis, mapping & finalizing
Process Improvement requirements, documenting functional specifications,
determining business scenario and mapping them into solutions
Process Re-Engg. & Designing  Performed monthly sales forecasting and competitive analysis
to determine accurate performance levels and need for growth
into current and additional vertical markets and product
Market & Competitor Analysis categories
 Designed and executed 4 national level projects & 1 regional
Team Building & Leadership level project proficiently
 Received Excellence Award at Apollo Munich Health
Insurance Co. Ltd. in 2018
Training & Mentoring  An erudite professional with consistent success in starting,
building, growing and improving the profitability, performance
Client Relationship Management and value of business so that the companies can be positioned for
next level of growth or potential sales / business
 Directed cross-functional & cultural teams using interactive &
motivational leadership; acknowledged for leading & mentoring
team members to achieve resource wise productivity &
optimization
 A forward thinking person with strong communication,
analytical & negotiation skills; organized with a track record that
shows self-motivation & creativity to achieve corporate goals
ORGANISATIONAL EXPERIENCE
Feb’13-Till Now: Apollo Munich Health Insurance Co. Ltd., Gurugram
Growth Path:
Feb’13- Apr’16 as Sr. Executive
May’16- Mar’19 as Assistant Manager
Apr’19- Till Now as Associate Manager
Role:
 Actively developing sales strategies by identifying opportunity areas in close coordination with Sales teams;
supervising clear sales analysis, as well as sales reports, sales-order status, sales agreements, in-time
proposals & presentations; reporting Project Status to National Head
 Driving Key Account Business involving sales forecast, planning of process; motivating sales team to achieve
primary /secondary sales targets in institutions & corporate
 Conducting internal quality audit for evaluating the effectiveness of Quality Management Systems
 Framing work direction and plan for the associates after thorough assessment of their capabilities; discussing
KPI, strategies and customer issues logged with the client
 Spearheading the Team for overall client communication through various modes to ensure smooth
operations
 Meeting SLA metrics for all severities; working on severity issues by analyzing on improvement areas & closely
monitoring critical operational parameter by regular feedback & discussion sessions
 Monitoring & drafting daily / monthly performance dashboard of the team; training sales / marketing
personnel with a view to ensure efficiency in renewal sales operations and achieve revenue / collection
targets
 Developing effective working relationships with potential and existing vendors through regular meetings,
attending promotional events and providing effective administrative support; identifying & obtaining further
sales & business development opportunities
 Designing distribution strategy to achieve segment-wise targeted sales volumes; negotiating contracts with
vendors to manage product distribution; optimizing channel functions & flows, direct & indirect channel
partner’s counter-wise targets
 Acting as an active team member of People Engagement Team for creating & sustaining a dynamic
environment that fosters development opportunities and motivates high performance amongst team
members
Highlights:
 Acted as a Project Coordinator for various National Level Projects:
o Renewal Data Automation Retail
o Renewal Data Automation Banca
o Communication Renewal
o Revamping Overall Ampower Renewal Journey
o Single Step Renwal Journey
o Partner Portal for Banca
o Canara Product Migration
o AMPOWER, Mission Contactability
 Initiated an interactive board for project management which enhanced project efficiency by 50%
 Led a team of 8-10 members; established processes to create an effective sales organization
 Spearheaded PAN India sales Grievance, administrative needs of the Sales Department & organised sales
promotional campaigns
 Administered timely, accurate quotations and various pro-forma invoices to vendors, processing inquires
through email and phone
 Ensured effective Sales Information systems are implemented and commercial processes, controls & systems
are adhered to
PREVIOUS WORK EXPERIENCE
Jun’06- Jan’13: Max Life Insurance Co. Ltd., Gurugram as Senior Executive (Operations)
Highlights:
 Managed:
o Customer Communication Dispatch Process along with E-Mails, SMS and Data sharing with outsourced
business partners for calling
o Office Assets along with vendor management and vendor payments
o Banking activities related to money deposit and petty cash management
o Quality Check of new business application forms with 100% accuracy with respect to AML/KYC norms
 Acted as a Project Coordinator for various projects like Effective consumption of Electricity at Branch and
others; executed end-to-end project management such as planning, implementing, deploying; ensured agency
expectations aligned with operations and deliverables

TRAININGS/ COURSES ATTENDED

 Yellow Belt Certification under Six Sigma Program
 Attended:
o 3 months training on Book Building a Better Tool For Public Offering In Capital Market- An Investors'
Perception from Karvy Consultants Ltd. in 2005
o Workshop of Arena Multimedia for Graphics & Animation
o Industrial visit to Jaipur Potteries Ltd.
 Completed MS Office Course in Computer Application from NIIT Jaipur Centre, Rajasthan
ACADEMIC DETAILS

 BBA from Rajasthan University, Jaipur in the year 2007

PERSONAL DETAILS
Date of Birth: 24th June 1984
Languages Known: Hindi & English
Address: Flat No. B 103/160, Kundan Estate, Sec 15 Part – II, Gurgaon-122001