BIRLA INSTITUTE OF TECHNOLOGY & SCIENCE, PILANI

WORK INTEGRATED LEARNING PROGRAMMES

Digital

Part A: Content Design

Course Title Operations Management

Course No(s) MBA ZG526

Credit Units

Credit Model

Content Authors Sandeep Kayastha

Course Objectives (CO)

CO-1 To introduce fundamental concepts of operations management

CO-2 To introduce techniques of process analysis, location and layout decisions, work study, production planning,
project layout product design, production planning, quality tools, JIT, and project network analysis.

Textbook

T1 Operations Management. Jay Heizer and Barry Render. Pearson Education. NOIDA. Twelfth
Edition. 2017.

Reference Books

R-1 Operations Management in the Supply Chain. Roger G Schroeder, Susan Meyer Goldstein and M Johnny
Rungtusanatham. McGraw Hill. New Delhi. Sixth edition. 2013.
R-2 William J. Stevenson. Operations Management. McGraw Hill. New Delhi. Eleventh Edition. 2015.

R-3 Operations and Supply Chain Management. Richard B Chase, Ravi Shankar and F. Robert Jacobs
McGraw Hill. New Delhi. Fourteenth Edition. 2014.
Content Structure

1. Operations and Productivity

1.1. What is Operations Management?
1.2. Organizing to Produce Goods and Services
1.3. The Heritage of Operations Management
1.4. Operations for Goods and Services
1.5. The Productivity Challenge

2. Operations Strategy in a Global Environment

2.1. Achieving Competitive Advantage though Operations
2.2. Issues in Operations Strategy
2.3. Global Operations Strategy Options

3. Design of Goods and Services

3.1. Product Life Cycles
3.2. Generating new products
3.3. Product development
3.4. Quality Function Deployment (QFD)
3.5. Organizing for Product Development
3.6. Manufacturability and Value Engineering
3.7. Issues for Product Design
3.8. Product Development Continuum
3.9. Defining a Product
3.10. Documents for Production
3.11. Service Design

4. Process Strategy & Capacity and Constraint Management

4.1. Four process strategies
4.2. Selection of equipment
4.3. Process Analysis and Design
4.4. Special consideration for service process design
4.5. Production technology
4.6. Technology in services
4.7. Process redesign
4.8. Capacity
4.9. Bottleneck analysis and Theory of Constraints
4.10. Reducing risk with incremental changes

5. Location Strategies
5.1. The strategic importance of location
5.2. Factors that affect location decisions
5.3. Methods of evaluating location alternatives
5.4. Service location strategy
5.5. Geographic Information Systems
 6. Layout Strategies
6.1. Types of layouts
6.2. Office layout and Retail layout
6.3. Warehouse and storage layouts
6.4. Fixed-position layout
6.5. Process-oriented layout
6.6. Work cells
6.7. Repetitive and product-oriented layout

7. Human Resources, Job Design, and Work Measurement

7.1. Labor planning
7.2. Job design
7.3. Ergonomics and the Work environment
7.4. Methods analysis
7.5. The visual workplace
7.6. Labor standards

8. Inventory Management
8.1. The importance of inventory
8.2. Managing inventory
8.3. Inventory models
8.4. Inventory models for Independent Demand

9. Aggregate planning and S&OP

9.1. The planning process
9.2. Sales and Operations Planning (S&OP)
9.3. The nature of aggregate planning
9.4. Aggregate planning strategies
9.5. Methods for aggregate planning

10. Material Requirements Planning (MRP) & ERP

10.1. Dependent demand
10.2. Dependent inventory model requirements
10.3. MRP Structure
10.4. MRP Management
10.5. Lot-sizing techniques
10.6. Extensions of MRP
10.7. Enterprise Resource Planning (ERP)

11. Short-Term Scheduling

11.1. Scheduling issues
11.2. Scheduling process-oriented facilities
11.3. Loading jobs
11.4. Sequencing jobs
11.5. Finite capacity scheduling
11.6. Scheduling services

12. Managing Quality

12.1. Quality and strategy
 12.2. Defining quality
12.3. Total quality management
12.4. Tools of TQM
12.5. The role of inspection
12.6. TQM in services

13. JIT, TPS, and Lean Operations

13.1. Lean operations
13.2. Lean and Just-in-time
13.3. Lean and Toyota Production System
13.4. Lean operations
13.5. Lean operations in services

14. Project Management

14.1. Project planning
14.2. Project scheduling
14.3. Project controlling
14.4. Project Management Techniques- PERT and CPM
14.5. Determining the project schedule (CPM)
Learning Outcomes (LO):

The student will be able to -

 Compute: Single-factor and multi-factor productivity, reorder point and safety stock, normal and standard times
in a labor study
 Conduct: ABC analysis
 Define: Product life cycle, quality and TQM, JIT, TPS, and lean operations.
 Develop: Product structure, build gross requirements plan, net requirements plan
 Determine : Lot sizes for lot-for-lot, EOQ and POQ, critical path
 Describe: Documents needed for production, process strategies, labor-planning policies, priority sequencing
rules, MRP, ERP, Kanban
 Determine: Design capacity, effective capacity, and utilization describe a product development systems
 Draw: Gantt loading and scheduling charts, AON networks
 Identity: Critical variables in enhancing productivity, strategic approaches to competitive advantage, when fixed
position layouts are appropriate, ways to establish labor standards, operational strategies for developing
aggregate plan major issues in job design, JIT partnerships,
 Perform: Bottleneck analysis
 Use: Tools of process analysis, Centre of gravity method, tools of methods analysis, EOQ model, seven tools of
quality.
 Part B: Learning Plan

Academic Term FIRST SEMESTER 2019-20

Course Title Operations Management

Course Code MBA ZG526

Lead Instructor Sandeep Kayastha

Lecture-1

Type Content Ref. Topic Title Study/HW Resource Reference

Pre CH 1.1 to 1.5 Operations and Productivity

During CH 1.1 to 1.5 Operations and Productivity T1, Chapter-1

Post CH 1.1 to 1.5 Operations and Productivity T1, Chapter-1 Discussion questions and
Problems

Lecture-2

Type Content Ref. Topic Title Study/HW Resource Reference

Pre CH 2.1 to 2.3 Operations Strategy in a Global Read T1, Chapter-2

Environment

During CH 2.1 to 2.3 Operations Strategy in a Global T1, Chapter-2

Environment

Post CH 2.1 to 2.3 Operations Strategy in a Global T1, Chapter-2 Discussion questions
Environment

Lecture-3

Type Content Ref. Topic Title Study/HW Resource Reference

Pre CH 3.1 to 3.11 Design of Goods and Services Read T1, Chapter-5

During CH 3.1 to 3.11 Design of Goods and Services T1, Chapter-5

Post CH 3.1 to 3.11 Design of Goods and Services T1, Chapter-5 Discussion questions and
Problems
Lecture-4 & 5

Type Content Ref. Topic Title Study/HW Resource Reference

Pre CH 4.1 to 4.10 Process Strategy & Capacity and Read T1, Chapter-7
Constraint Management

During CH 4.1 to 4.10 Process Strategy & Capacity and T1, Chapter-7
Constraint Management

Post CH 4.1 to 4.10 Process Strategy & Capacity and T1, Chapter-7, Discussion questions and
Constraint Management problems

Lecture-6

Type Content Ref. Topic Title Study/HW Resource Reference

Pre CH 5.1 to 5.5 Location Strategies Read T1, Chapter-8

During CH 5.1 to 5.5 Location Strategies T1, Chapter-8

Post CH 5.1 to 5.5 Location Strategies T1, Chapter- 8, Discussion questions and
problems

Lecture-7

Type Content Ref. Topic Title Study/HW Resource Reference

Pre CH 6.1 to 6.7 Layout Strategies Read T1, Chapter- 9

During CH 6.1 to 6.7 Layout Strategies T1, Chapter-9

Post CH 6.1 to 6.7 Layout Strategies T1, Chapter-9, Discussion questions and
problems

Lecture-8

Type Content Ref. Topic Title Study/HW Resource Reference

 Pre CH 7.1 to 7.6 Human Resources, Job Design, and Read T1, Chapter-10
Work Measurement

During CH 7.1 to 7.6 Human Resources, Job Design, and T1, Chapter-10
Work Measurement

Post CH 7.1 to 7.6 Human Resources, Job Design, and T1, Chapter-10, Discussion questions,
Work Measurement Exercises and problems

Lecture-9

Type Content Ref. Topic Title Study/HW Resource Reference

Pre CH 8.1 to 8.4 Inventory Management Read T1, Chapter-12

During CH 8.1 to 8.4 Inventory Management T1, Chapter-12

Post CH 8.1 to 8.4 Inventory Management T1, Chapter-12, Discussion questions and
Problems

Lecture-10

Type Content Ref. Topic Title Study/HW Resource Reference

Pre CH 9.1 to 9.5 Aggregate Planning and S&OP Read T1, Chapter-13

During CH 9.1 to 9.5 Aggregate Planning and S&OP T1, Chapter-13

Post CH 9.1 to 9.5 Aggregate Planning and S&OP T1, Chapter-13, Discussion questions and
Problems

Lecture-11 & 12

Type Content Ref. Topic Title Study/HW Resource Reference

Pre CH 10.1 to 10.7 Material Requirements Planning Read T1, Chapter-14

(MRP) and ERP

During CH 10.1 to 10.7 Material Requirements Planning T1, Chapter-14

(MRP) and ERP
 Post CH 10.1 to 10.7 Material Requirements Planning T1, Chapter-14, Discussion questions and
(MRP) and ERP Problems

Lecture-13

Type Content Ref. Topic Title Study/HW Resource Reference

Pre CH 11.1 to 11.6 Short-Term Scheduling T1, Chapter-15

During CH 11.1 to 11.6 Short-Term Scheduling T1, Chapter-15

Post CH 11.1 to 11.6 Short-Term Scheduling T1, Chapter-15, Discussion questions and
Problems

Lecture-14

Type Content Ref. Topic Title Study/HW Resource Reference

Pre CH 12.1 to 12.6 Managing Quality T1, Chapter-6

During CH 12.1 to 12.6 Managing Quality T1, Chapter-6

Post CH 12.1 to 12.6 Managing Quality T1, Chapter-6, Discussion questions and
Problems

Lecture-15

Type Content Ref. Topic Title Study/HW Resource Reference

 Pre CH 13.1 to 13.5 Lean Operations Read: T1, Chapter-16

During CH 13.1 to 13.5 Lean Operations T1, Chapter-16

Post CH 13.1 to 13.5 Lean Operations T1, Chapter-16, Discussion questions and
Problems

Lecture-16

Type Content Ref. Topic Title Study/HW Resource Reference

Pre CH 14.1 to 14.5 Project Management Read T1, Chapter-3

During CH 14.1 to 14.5 Project Management T1, Chapter-3

Post CH 14.1 to 14.5 Project Management T1, Chapter-3, Discussion questions and
Problems

Experiential Learning

Chapter-8: Location Strategies Using Excel for locating facilities

Chapter-10: Material Requirements Planning Using Excel for Aggregate planning and MRP

Chapter-12: Inventory Management Using Excel for EOQ

Assignments Two assignments

OM in Practice OM applications
 Evaluation Scheme:
Legend: EC = Evaluation Component; AN = Afternoon Session; FN = Forenoon Session
No Name Type Duration Weight Day, Date, Session, Time
EC-1 Quiz-I Online - 5% August 23 – September 01, 2019
Quiz-II Online - 5% September 27 – October 6, 2019
Quiz-III Online - 5% November 01 – 10, 2019
Assignment-1 PPT - 5% To be announced
upload
Assignment-2 PPT - 5% To be announced
upload
EC-2 Mid-Semester Test Closed 2 hours 30% Saturday, 21/09/2019 (FN)
Book 10 AM – 12 Noon
EC-3 Comprehensive Open 3 hours 45% Saturday, 16/11/2019 (FN)
Exam Book 9 AM – 12 Noon

Syllabus for Mid-Semester Test (Closed Book): Chapters 1, 2, 5, 7, 8, 9 and 10

Syllabus for Comprehensive Exam (Open Book): Chapters 1, 2, 5, 7, 8, 9, 10, 12, 13, 14, 15, 6, 16 and 3.

Important links and information:

Elearn portal: https://elearn.bits-pilani.ac.in

Students are expected to visit the Elearn portal on a regular basis and stay up to date with the latest
announcements and deadlines.

Contact sessions: Students should attend the online lectures as per the schedule provided on the Elearn portal.

Evaluation Guidelines:
1. EC-1 consists of two Assignments and three Quizzes. Students will attempt quizzes through the course
pages on the Elearn portal. Announcements will be made on the portal, in a timely manner.
2. For Closed Book tests: No books or reference material of any kind will be permitted.
3. For Open Book exams: Use of books and any printed / written reference material (filed or bound) is
permitted. However, loose sheets of paper will not be allowed. Use of calculators is permitted in all
exams. Laptops/Mobiles of any kind are not allowed. Exchange of any material is not allowed.
4. If a student is unable to appear for the Regular Test/Exam due to genuine exigencies, the student should
follow the procedure to apply for the Make-Up Test/Exam which will be made available on the Elearn
portal. The Make-Up Test/Exam will be conducted only at selected exam centres on the dates to be
announced later.
It shall be the responsibility of the individual student to be regular in maintaining the self study schedule as given
in the course handout, attend the online lectures, and take all the prescribed evaluation components such as
Assignment/Quiz, Mid-Semester Test and Comprehensive Exam according to the evaluation scheme provided in
the handout.

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