RYANAIR’S QUALITY

RAJIV BABU CHINTALA

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Ryanair founded and commenced operations

on 1985.
Headquarters: Swords, Dublin, Ireland.
Ryanair ltd. is an Irish low-cost airline, with its
primary operational bases at Dublin
Airport and London Stansted Airports.
Ryanair operates 303 Boeing 737–800 aircraft.
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Ryanair's route network serves 28 countries in
Europe and also Morocco.
The airline has been characterised by its rapid
expansion, a result of the deregulation of
the aviation industry in Europe in 1997 and
the success of its low-cost business model.
Fleet size: 303
Destinations: 179
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Good quality products and services reduce the
costs of rework, waste, complaints and returns
most importantly, generate satisfied
customers.
It is to be noted that quality is considered as
one of the most important factor as a
competitive tool.
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The quality management philosophy is driven
by achieving
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The significant commitments of Ryanair are:
To offer the lowest fares at all time on all
routes.
To notify passengers of known delays,
cancellations and diversions.
To minimise the numbers of passengers facing
delays.
To allow reservation changes.
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To respond quickly to passenger complaints and
provide prompt refunds.
To take measures to speed up check-in.
To minimise the number of passengers who are
involuntarily denied boarding.
Ryanair is found making efficient use of
its customer service feedback to motivate its
employees to make them feel proud and encourage
them to improve and deliver continuous.
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During its operating history, Ryanair has not

had a single incident involving major injury to
a passenger or a members of its flight crew.
Ryanair manifests its commitment to safe
operations through its safety training
procedures, its investment in safety-related
equipment and its adoption of an internal
confidential reporting system for safety issues.
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Ryanair has a comprehensive and documented
safety management system.
Ryanair has installed an OFDM system on each of
its Boeing 737-800 aircraft, which automatically
provides a confidential report on the procedures
followed by pilots.
This is to monitor operational
trends and inform management
of any instance of an operational
limit being exceeded.
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Ryanair has changed Air Travel for all of us.

Both QUALITY and SAFETY is most essential for
any industry/organization.
Ryanair rapid growth is due to:
Low cost airline business model that
restructured European aviation industry.
Pioneer innovative cost reduction methods.