Job Description

JOB TITLE Senior Analyst

DEPARTMENT TBO Global Leveraged Operations

REPORTS TO Client Operations Manager

Provides administrative support to business operations by performing medium complex

JOB PURPOSE processing tasks and research based activities. The tasks performed by these set of
people usually may or may not have any specific documentation

RESPONSIBILITIES May perform one or more of the following:

 Process medium complex / critical SOP based transactions

 Process research based activities / participant enquiries
 Resolve queries using Root Cause Analysis / Quick Solver techniques
 Review all checklist with task details and provide regular updates to L1
 Maintain checklist and task sheets in accordance with SSAE audit norms.
 Responsible for SOP creation and maintenance
 Create and Executes SQL queries & reports.
 Proficient in Vendor/Trust Liaising
 Participates in identifying and implementing process improvement opportunities
 Involved in transition activities and streamlining process.
 Update and Maintain SOP based artifacts
 Provide client specific training to team.
 Mentor R1 & R2

REQUIREMENT  Requires 4+ years of relevant experience

(Experience, Qualification,
Knowledge & Skills)
 Graduate from any field
 Good understanding of domain or required process
 Should possess good analytical skills
 Good knowledge of MS Office tools
 Good written & spoken English
 Should be able to create Basic SQL queries

Normally receives little instruction on daily work, general instructions on newly

SUPERVISION introduced assignments.

COMPETENCIES  Knowledge & Experience

(With Required Level of  Effective Communicator
Behavior)  Effective Team Working
 Delivering Performance
 Ethics & Values

Last Updated: July 20, 2019