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ON THE JOB TRAINING REPORT

ON
PRIDE PLAZA HOTEL, AEROCITY, NEW DELHI

RAWAL INSTITUTE OF MANAGEMENT, FARIDABAD


(Affiliated to MAHARSHI DAYANAND UNIVERSITY – ROHTAK)

INTERNAL EXAMINER EXTERNAL EXAMINER

SUBMITTED BY: ARVIND


COURSE: BHMCT
SEMESTER: 8th
BATCH: 2015-2019
ROLL NO.: 15-BHM-1007
DECLARATION

I, ARVIND, student of Rawal Institute of Management, Faridabad


hereby declare that the Training Report submitted is my original
work and no part of it has been submitted earlier for any degree,
post graduation or similar of any Universities or Institutions.

Date: JUNE 26, 2018 Signature of Student


Place: Faridabad Name: ARVIND
ACKNOWLEDGEMENT

With a deep sense of satisfaction and gratitude to Training


Manager Ms. Nishta & all Heads of Departments along with staff
members of Pride Plaza Hotel, Aerocity , New Delhi. I wish
to place on records that the training was imparted in a highly
congenial atmosphere true to the reputation of hotel.
This period of training provided me an opportunity to enhance my
industrial knowledge and helped me in inculcating and
developing the spirit of professionalism, sincerity and dedication
as required in the hotel industry.
I have now matured & gained confidence and ready to accept all
the challenge of this industry which it holds for me.
I would also like to thank the Lecturers of our Institute, our
Training Coordinator, whose moral support and active monitoring
made it possible for me to sail through the entire process.

Name & Signature of Student Date: October 31, 2016


CERTIFICATE
CONTENTS

Sr. No. TITLE Page No.


1. ABOUT PRIDE PLAZA HOTELS 06-17
2. ABOUT PRIDE PLAZA HOTEL,NEW DELHI 18-35

3. FOOD & BEVERAGE SERVICE 36-48


4. FOOD PRODUCTION 49-58
5. FRONT OFFICE 59-69
6. HOUSE KEEPING 70-90

PRIDE PLAZA HOTELS IN INDIA


“TRULY INDIAN TRADITIONALLY LUXURIOUS PURELY PRIDE !”
Our true Indian hospitality and traditionally luxurious services welcome you to home-style
comfort and convenience. When traveling in India for business, a family vacation or romantic
getaway, you'll encounter the utmost in comfort and hospitality of our hotels. We pride ourselves
on providing well-appointed accommodations of all types of spacious suites Classic amenities
abound and are designed to make your stay as pleasant as possible. The name of our hotels and
some details:

PRIDE PLAZA HOTEL, AHMEDABAD

Located near the Airport, Pride Plaza Hotel is a 5 star luxury hotel providing lavish facilities like
Gymnasium and Spa and upmost services to all its patrons for leisure or business. Its prime
location on SG Road makes it the best hotel in Ahmedabad. Because of its nearby proximity to
various tourist locations such as ISKCON Temple, Vastrapur Lake etc. guests coming from
different parts of India or abroad always have a memorable time.

Pride Plaza also offers many up to date facilities like Wifi and Meeting and Conference rooms
for the professionals for their business.can be categorized as:
 Superior Rooms
 Deluxe Rooms
 Premium Rooms
 Royal Suite Rooms
The modish property is outfitted with astonishing staying arrangements in the
presence of well- furnished Rooms, which Distance from- train 12 km &
airport 19 km.

Hotel Outlets
Dine
 Angare (The Casual Indian Dining Restaurant)
 Café Treat (Relish Specialty Buffets Anytime)
Wedding & Events
Sohum Wellness Spa
Gym

Room Amenities
 Air conditioning
 Coffee/tea maker
 In-room safe
 Rollaway/extra beds available
 Satellite TV service
 Room Services (24 hours)

PRIDE PLAZA HOTEL, KOLKATA


Pride Hotel, enclosed inside the business hub of Kolkata city, is counted as the best luxury 4 Star
hotel with proximity nearby to some eminent corporates and famous tourist destinations in West
Bengal. Along with comfortable and elegant rooms, the hotel has a swimming pool, a spa and a
health club. With its dedicated services, the hotel also offers facilities like Laundry services,
Doctor on call, Car rental,,etc. With 153 elegant and well furnished rooms, all of them featuring
modern amenities required for a comfortable stay, good times are sure to be had.
 Deluxe Rooms
 Premium Rooms
 Superior Rooms
 Suite Rooms
Distance from- train 20 Km & Airport 7 Km.

Hotel Outlets
Dine
 Café Treat (Relish Specialty Buffet Anytime)
 Lounge Bar
Sohum Spa
Gym
Wedding & Events

Room Amenities
 Air conditioning
 Coffee/tea maker
 In-room safe
 Rollaway/extra beds available
 Satellite TV service
 Room Services (24 hours)

PRIDE PLAZA BIZNOTEL, BENGALURU


Pride Plaza Hotel is a 4 star luxury hotel located in the heart of Bangalore. With nearby famous
tourist locations like Vidhana Soudha, Cubbon Park and Vishweshwaraya Museum makes it one
of the best hotels in Bangalore. Offering state of the art facilities like Gymnasium and Spa and
dedicated services to all its patrons. Visit hotel either for leisure or business and enjoy free wi-fi .
In its 98 elegant and well decorated rooms, guests are sure to find a home away from home,
thanks to the comfortable furnishings and complimentary fixtures! The rooms offer guests the
perfect amalgamation of traditional hospitality as well as modern amenities:
 Deluxe Rooms
 S-Class Room
 Suites Room

The Pride, Bengaluru is located right in the heart of the city, and is close to
most of the major tourist attractions as well as shopping destinations that are
sure to enthrall such as Cubbon Park, Vidhana Soudha, and Vishweshwaraya
Museum. Distance from- train 5km & airport 40km.
Hotel Outlets
Air condition rooms
Dine
 Fuel-Resto Bar
 Café Treat
 Puran Da Dhaba
Body Raga Wellness Spa
Gym
Wedding & Events

Room Amenities
 Air conditioning
 Coffee/tea maker
 In-room safe
 Rollaway/extra beds available
 Satellite TV service
 Room Services (24 hours)

Bengaluru is a city with many names. It is called "garden city" because of its
pleasant climate and green public parks. It is also known as "silicon valley"
because of presence of more than 700 global IT companies. Plus, it is also capital
of Karnataka and "one of the fastest growing cities of Asia". Whether you want to
chill out or look for business opportunities, choices you have in Bengaluru are
infinite.

PRIDE PLAZA BIZNOTEL, CHENNAI


Pride Hotel, Chennai is counted among the most incredible 3 Star hotel proving supreme
facilities like a Gymnasium, Spa and Jacuzzi and over the top services to all its guests. Located
at a prime location in Chennai, Pride stands out to be one of best budget hotels. Along with that it
offers best deals and offers for Meeting rooms, conference cum business center. Its signature
restaurant ‘Angare’ serving authentic Punjabi cuisine delights the guests with the charm of North
India in city of South India.
There are 115 well-appointed rooms to choose from, and irrespective of which room you choose,
the undeniable comfort there is sure to make you want to stay longer. All the rooms are full

of modern amenities, and offer 24 hour room service:


 Deluxe Rooms
 Superior Rooms
 Premium Rooms
 Suite Rooms

Guests always have an unforgettable time at the Pride Plaza Hotel for its
dedication and obedience towards its patrons. Distance from- train 6 km &
airport 18 km.

Hotel Outlets
Dine
 Angare
 Café Treat
 Fuel

Wedding & Restaurants


Body Raga Wellness Spa
Gym
Swimming Pool

Room Amenities
 Air conditioning
 Coffee/tea maker
 In-room safe
 Rollaway/extra beds available
 Satellite TV service
 Room Services (24 hours)

There is so much to explore and enjoy in Chennai. From sandy beaches to


historical sites. From modern shopping malls to popular picnic spots. And much
more.

PRIDE RESORT, DHARAMSHALA

Located on the main road of McLeodganJ, Pride Hotel is the finest 3 Star hotel in Dharamshala.
Pride Hotel offers supreme comfortable rooms with well furnishes facilities and services like Spa
and Health Club and Paprika Restaurant serving delicious cuisines. Its prime location on the
McLeodganj main road and its nearby proximity to Bhagsunag Temple and Waterfall makes
Pride Hotel the most foremost one. The most prominent of all it offers a scenic view of the
Dhauladhar Hill range.
With 53 rooms and suites to choose from, our Deluxe, Premium, Superior Rooms and Suites
reflect absolute elegance and impeccable grace. The accommodation options are full of all
required amenities and so much more.
 Premium Rooms
 Super Deluxe

Hotel Outlets
Paprika Restro-Bar
(The Paprika Restaurant and the Paprika Restro-Bar are the finest in the city, and offer a plethora
of delicious cuisines and beverages to choose from. Sample the sizzling momos or the divine
thukpas, and wash it all down with a pint of our best beers.)
Spa
Health Club
Wedding & Events

Room Amenities
 Air conditioning
 Coffee/tea maker
 In-room safe
 Rollaway/extra beds available
 Satellite TV service
 Room Services (24 hours)

PRIDE RESORT, GOA


Pride Sun Village Resort and Spa is located in close proximity with the most distinguished
beaches in Goa like Anjuna Beach, Calangute Beach and Candolim Beach. It is counted as the
most prestigious luxury Spa Resort in Goa. Catering to guests who are looking for premium
services, the hotel offers spacious and comfortable rooms and various facilities, including
swimming pool, spa services and fitness center. The hotel also has signature dinethat serve
delicious cuisines from all over the world.
After a day of sightseeing and frolicking at the beach, find peace and comfort in our 136
elegantly decorated air-conditioned suites. We offer high-speed Wi-Fi to our guests so that they
can stay connected to their loved ones. On top of that, there are other amenities such as LCD
TVs, comfortable bedding and round the clock room service.
 Standard Rooms
 Superior Rooms

For guests who wish to organize their events with top-notch facilities, Pride Hotel also
offers expansive lawns and indoor venues. Whether private or business, guests can organize
any kind of event here. Distance from- train 22KM & airport 42KM.

Hotel Outlets
Dine
 Sunflower
 Hibiscus
 Tonatiuh
 Frangipani
 Sundowner
Wedding & Events

The enthralling state of Goa can treat her guests in the 5 star fashion at Pride Sun Village Resort
SPA. The strategically located Resort is equipped with high-end facilities, plush interiors and
amiable hospitalit.

PRIDE HOTEL, JAIPUR


Pride Ambervilas, an ethnic luxury hotel, located at prime location in Jaipur at a distance of 6
Kms from the Airport. Our resort is counted as the best properties in Jaipur for our dedication
and obedience towards our guests. With ‘Bandhani’, our multi-cuisine restaurant and ‘Vatika’
providing the essence of Rajasthan in its ambience with serving scrumptious delights makes our
patrons visit a memorable one.
Covering more than 19 acres of lush green lands, the resort is one of the biggest in the city, and
offers guests the option to choose from elegant rooms and suites, which include 17 Deluxe
Rooms, 20 Superior Rooms & 08 Haveli Suites.
 Deluxe Rooms
 Superior Rooms
 Haveli Suites

Jaipur, the land of royalty, makes you feel welcomed like nowhere else. And
thanks to Pride Ambervilas, guests feel as if they have stepped back into time,
in a city populated by those of the royal family. Located a mere 6 kms from
the airport, the resort is right on the main road of Jaipur, Tonk Road.
Distance from- train 22 km &airport 6 km.

Hotel Outlets
Dine
 Bandhani (Bandhani offers Rajasthani specialty)
 Vatika
Spa
Pool
Health Club

Room Amenities
 Air conditioning
 Coffee/tea maker
 In-room safe
 Rollaway/extra beds available
 Satellite TV service
 Room Services (24 hours)

Located in the deserts of Rajasthan, Jaipur is renowned as the first planned city of
India. This majestic city today is also capital of Rajasthan. Today’s Jaipur is a
metropolitan city and a major business centre with ancient forts and palaces.
Discover deserts, shop traditional varieties, explore forts and palaces. Jaipur
promises all this and much more.

PRIDE PLAZA, PUNE

Pride Hotel stands out to be the best hotel in Pune for its extraordinaryamenities and supreme
services for its patrons. Located in the heart of the city and its nearby proximity to some of the
best tourist spots like OSHO Rajneesh Ashram, Shaniwarwada, DagrusethGanapatiMandir,
Sarasbug and Katraj Snake park makes Pride Hotel the foremost 5 Star Luxury property in Pune.
The hotel is home to 112 elegantly decorated rooms and suites, fitted out with all required
amenities to ensure a perfect stay, such as high speed Internet, well stocked mini bars, tea and
coffee makers, and electronic safes and more. For corporate travellers, the fully equipped
business center is perfect, as is the accompanying high speed Internet.
 Superior Rooms
 Premium Rooms
 Suite Rooms

Along with elegant and comfortable rooms to stay and scrumptious delights to feast on,
Pride Hotel facilitates banquets and conference halls for the guests there for business.
Distance from- train 3.9 KM & airport 11 KM.

Hotel Outlet
Dine
 Casablanca (offers plethora of choices)
 X’tasy (relish grills & drinks)
 Puran Da Dhaba (modern dhaba,traditional taste)
Sohum spa
Wedding & events
Health club
Swimming Pool
Gym

Hotel Amenities
 Air conditioning
 Coffee/tea maker
 In-room safe
 Rollaway/extra beds available
 Satellite TV service
 Room Services (24 hours)

Pune has it all from scenic natural beauty to modern infrastructural facilities.
Known popularly as the 'Queen of Deccan' this fascinating city is also the most
industrialized district in western Maharashtra. Tourists from all round the globe
come here for both leisure and business.

PRIDE PLAZA HOTEL, NEW DELHI


One of the best hotel of area and offers serene refuge of comfort and hospitality.
And all of above Hotel is located merely 10 Km away from center of city
(Cannaught Place) and offers convenient access to every corner of city. We offer
blend of Indian Tradition and Modernity and become impressive with time and
located in residential area and few steps away from World Mark Shoping complex
so that Guest can explore pure Indian Tradition & Culture. All rooms are filled
with fresh air and light & special attention is paid on ventilation system and
windows (every room has front and street view windows).

 Strategically located for access to the airports, Gurgaon and city center.
 385 rooms and suites that are among the largest in the city.
 03 innovative dine and bars that serve a wide variety of cuisines wines and
alcoholic beverages.
 12,000 sqft conference and banqueting facilities that accommodate up to
1,500 guests.
 Within easy reach of shopping entertainment and popular tourist attraction.
LOCATION
Within its majestic façade, 385 plush rooms featuring premier amenities
complemented by high-speed internet connectivity,five state-of-the-art banquet
halls spread across 12,000 sq ft., eclectic dining outlets, an outdoor swimming
pool, a fitness centre and Sohum Wellness Spa, resonate true Indian hospitality and
traditionally luxurious service, personalised to your whim. Be it a stayover, a
business visit, a family vacation, a conference or a social gathering – experience
the essence of pure pride in all that you do, when you are with us!
Distance from- train 19Km & airport 1 Km.

ROOMS & SUITES IN HOTEL


Located in close proximity to Delhi and Gurgaon, Pride Plaza Hotel Aerocity, New
Delhi is the first luxury hotel in the capital by The Pride Group of Hotels. While
the 385 aesthetically decorated plush rooms are fully-equipped with premier
amenities and state-of-the-art technology complemented by high-speed internet
connectivity, our true Indian hospitality and traditionally luxurious service
welcomes you to home-style comfort and convenience.

DELUXE ROOMS
PERFECT FOR BUSINESS

Each Deluxe Room at Pride Plaza Hotel, Aerocity welcomes you with a blend of
elegance and functional excellence. The rooms feature state-of-the-art amenities
such as 42” LED TV’s, multimedia hub, Twin/King bed, 3 fixture bathroom, work
table, tea/coffee maker, mini bar, and electronic safe.

Check – In Time: 14:00 (2:00 PM)


Check – Out Time: 12:00 (12:00 PM)
Early check-in and check-out will be subjected to the availability.

Benefit from an extensive range of facilities in every guest room including:


 LCD TV
 Electronic safe
 Mini bar
 Tea & coffee making facilities
 Iron & ironing board
 Check-In: 2:00pm
 Check-Out: Noon

PREMIUM ROOM
The majestic Premium Rooms welcome you with 320 sqft of elegant & tastefully
done up ambience with impressive interiors and state-of-the-art amenities to
pamper you. All rooms have 4 fixture bathrooms with bath tub to make your stay
enjoyable & memorable.

Check – In Time: 14:00 (2:00 PM)


Check – Out Time: 12:00 (12:00 PM)
Early check-in and check-out will be subjected to the availability.

Benefit from an extensive range of facilities in every guest room including:


• LCD TV
• Electronic safe
• Mini bar
• Tea & coffee making facilities
• Iron & ironing board
• Check-In: 2:00pm
• Check-Out: Noon

SUPERIOR ROOMS
SPACIOUS, ELEGANT ROOM
The plush Superior Rooms at Pride Plaza Hotel , Aerocity combine unsurpassed
elegance and state-of-the-art functionality. The rooms welcome you with promises
of utter bliss, with 42” LED TV’s, multimedia hub, Twin/King bed, 3 fixture
bathroom, work table, tea/coffee maker, mini bar and electronic safe.

Check – In Time: 14:00 (2:00 PM)


Check – Out Time: 12:00 (12:00 PM)
Early check-in and check-out will be subjected to the availability.

Benefit from an extensive range of facilities in every guest room including:


• LCD TV
• Electronic safe
• Mini bar
• Tea & coffee making facilities
• Iron & ironing board
• Check-In: 2:00pm
• Check-Out: Noon

DRINK & DINE


FINE DINE RESTAURANT AND COFFEE SHOP
The tranquil poolside barbecue – Aqua Grill, a global all day dining restaurant –
Café Pride, a Pan-Asian restaurant – Oriental Spice and Mr. Confectioner, offer
true Indian hospitality and traditionally luxurious service and are a paradise for
food lovers who wish to experience the nuances of authentic Asian recipes or
savour the aromatic flavours of international cuisine. Imprinted with alluring décor,
our lounge bar, Stallion lets you unwind after a long day with invigorating
cocktails, mocktails and world-class beverages. From a dinner date to a social
meet-up or an office outing, we take pure pride in crafting culinary voyages, each
culminating in a glorious affaire, when you are with us.

Cafe Pride
Located at the lobby level

The all-day dining restaurant offers world cuisine with a trendy interactive kitchen.
Guests can enjoy flavors from across the globe besides a huge variety of Indian
regional cuisine, complimented by true Indian hospitality. The Café offers a huge
choice of elaborate buffets & and a la carte options.

Location: Lobby Level


Timings: Open round the clock.
Breakfast Buffet: 06:30 AM – 10.30 AM
Lunch Buffet: 12:00 NOON – 03.00 PM
Dinner Buffet: 07:00 PM – 11.00 PM

Oriental Spice
Our Specialty Pan Asian Restaurant

This Pan-Asian fine dining restaurant offers delicacies from the Far East wherein
guests can enjoy their meals cooked to perfection by master chefs in a live kitchen.
The ethnic art efacts and personalised services make sure that you enjoy the
experience of watching the chefs dextrously slicing and dicing the ingredients
Location : Lobby level
Timing : 7:00 PM to 11:30 PM

Stallion

Imprinted with alluring décor, our lounge bar, Stallion lets you unwind after a long
day with invigorating cocktails, mocktails and world-class beverages. Let your hair
down in the soothing ambience, and let your spirits be uplifted.
Timings : 11:00 AM to 1:00 AM.

Mr. Confectioner
The Pastry Shop
Mr. Confectioner our pastry shop offers a wide selection of bakery and patisserie
items along with an elaborate choice of Tea/Coffee and various soft beverages.
Grab & go facility of wraps, rolls & sandwiches is also available for guests in a
hurry.
Location : Lobby level
Timings : 24.00 Hours

Aqua Grill
At the Poolside

The serene sparkling waters of the pool, starlit sky, fragrance of fresh barbequed
food, Live Indian Music,all together make a perfectly beautiful evening. “Aqua
Grill”, the poolside barbeque restaurant of the truly Indian luxurious hotel Pride
Plaza is the first ever quintessential poolside restaurant in Aerocity.
Timing: 6:00 pm to 11:00 pm.
SWIMMIMG POOL
The ultimate party destination of New Delhi, a sparkling 50 foot temperature
controlled swimming pool lies in the heart of our nightlife poolside innovation. A
popular platform of the global celebrity DJs, memorable gigs and special music
festivals. Located at the 1st floor of the hotel, it offers a relaxed ambience, bespoke
cocktails and mocktails prepared by expert mixologists and a scrumptious snacks
menu with globally-inspired flavors. The support and coaching of an Event
Manager and A-la-carte Coaches are all available to help make your event a
success.

Opening hours: 07:30 AM – 08:00 PM

PRIDE FITNESS & SPA


SPA

The spa boasts of well-appointed spaces and facilities to pamper every element of
your body and soul, along with expert therapists to rid you of all stress The
wellness center also features an exclusive spa to offer a unique wellness and
relaxation experience.
The hotel also features an exquisite state-of-the- art wellness center that is
equipped with the finest fitness equipment.

FITNESS CENTER

Stay fit while staying with us.


Personalized fitness for a balanced lifestyle while on the road. Featuring the latest
generation of cardio and strength training equipment, Pride Fitness takes a
personalized approach to help you feel your best during your stay. Guests must be
at least 16 years of age to use the facilities.
Opening hours: 06:00 AM– 11:00 PM

MEETING & CONFERENCE

MEETING & EVENTS

Located in close proximity to Delhi and Gurgaon, Pride Plaza Hotel Aerocity, New
Delhi is the first luxury hotel in the capital by The Pride Group of Hotels. With
state-of-the-art equipment featuring drop down LCD projector screens and high-
speed internet connectivity, our five elegantly designed banquet halls adorned with
true Indian hospitality and traditionally luxurious service are ideal for conferences
and conventions. Spread across 12,000 sq. ft. with attached pre-function areas, the
hotel’s banqueting venues are primed to make your seminars or meetings a roaring
success.
IMPERIAL
The Imperial Hall is elegantly designed and is sprawled across more than 5000 Sq
Ft. With high ceilings and a pre function area of 2500 Sq Ft, it can be the ideal
venue for Weddings, Banquets, Celebrations, Conferences, Product Launches,
Seminars and much more. The Hall can also be partitioned into 3 separate three
parts to suit your requirement.

Arrangements Capacity
Location B -1
Theatre 400
Cluster 225
Class Room 300
U shape 150
Floating 600

IMPERIAL 1
Arrangements Capacity
Location B -1
Theatre 70
Cluster 50
Class Room 60
U shape 40
Floating 125

IMPERIAL 2

Arrangements Capacity
Location B -1
Theatre 125
Cluster 80
Class Room 100
U shape 60
Floating 300

IMPERIAL 3
Arrangements Capacity
Location B -1
Theatre 90
Cluster 60
Class Room 80
U shape 50
Floating 150

CHANCERY

The aesthetically done Chancery Hall with a carpet area of 2500 Sq Ft offers the
ideal venue for any kind of up-market get together for nearly 200 – 250 guests,
based on the seating arrangement. It can also be partitioned into 2 separate parts as
per your requirement. Hold all your important events here, be it a personal
celebration with the family or a business meeting to impress your colleagues, and
we will make sure that everything goes off without a hitch.
Arrangements Capacity
Location B -1
Theatre 140
Cluster 90
Class Room 120
U shape 70
Floating 250

CHANCERY 1

Arrangements Capacity
Location B -1
Theatre 70
Cluster 50
Class Room 60
U shape 40
Floating 125

CHANCERY 2

Arrangements Capacity
Location B -1
Theatre 70
Cluster 50
Class Room 60
U shape 40
Floating 125
SENATE MULTI-FUCTION

Arrangements Capacity
Location I Floor
Theatre 40
Cluster 30
Class Room 30
U shape 25
Floating 60

 2500 sqft of flexible conference and banqueting space.


 Range of meeting rooms, including board rooms that can accommodate up
to 12 guests each and an imperial with capacity for up to 1,500 guest
 Video conferencing facility
 Business phone service
 Audio visual equipment rental
 Printing, photocopying and fax service.
 Complimentary Wi-Fi and digital signage throughout the hotel

CONNECTIVITY LOUNGE
Experience our state-of-the-art lounge, powered by Dell® computers that allow
your delegates to stay connected at all times. Located at the Ground floor level, the
lounge is easily accessible to meeting delegates.

WEDDINGS
Whether you choose a traditional ceremony or a themed wedding, our Wedding
Expert will ensure that it’ll be a one of a kind experience that you and your guests
will remember forever. Simply get in touch with our Wedding

FACILITIES

AM/FM Alarm Clock Restaurant Swimming Pool


Grocery Shop WI-FI 24 Hour Front Desk
Wake Up Call Room Service Free Newspaper
Coffee Shop Gym & Spa 24-HourSecurity
Family Lounge Tea-Counter LED’S with cables
Express Checkout Kids Pool Laundry/Valet
Services
Mini Bar Conference Halls Board Rooms
Parking Handicapped Room Business Center

FOOD & BEVERAGE SERVICE


INTRODUCTION
This is one of the most important departments of the Hotel. This department is
responsible for serving of food as well as the sale of food being a service
department. Guests will get a variety of international and local flavors. A hotel’s
revenue may be attributed chiefly to two sources: Room Sales and Food &
Beverage Sales. It earns about 35% of the total revenue. For effective running of
any service outlet the personnel should be well qualified and well versed in all
techniques involving achievement of guest satisfaction. This would include
everything from the simple display of politeness, etiquette and sociability to
personnel and mental skills like good knowledge, sound judgment and memory.

The Food & Beverage department paints the picture of the entire hotel in a guest’s
mind. The assistant Food & Beverage manager manages the functioning of the
Food & Beverage department. Apart from rooms, a hotel derives a large portion of
its profits from service of food & beverages. Food is provided by, in a hotel,
through various service outlets. These service outlets have a specialty, which is so
unique that makes them highly competitive and watering.
The aim of the operation is to make the guest feel relaxed and at home.

Work Performed by the Food and Beverage Service Department:

 They have to serve the food by the wish of the guest.


 They have to give advice to the guest as to wish will be better for them.
 To listen to the complaints of the guests and try to resolve the same.
 To prepare duty roaster for its staff members.
OUTLETS OF SERVICE DEPARTMENT

 RESTAURANT (CAFÉ PRIDE)


 RETAURANT (ORIENTAL SPICE)
 BAR (STALLION)
 IMPERIAL
 CHANCERY
 MR. CONFECTIONER

CAFÉ PRIDE

Location: PRIDE PLAZA HOTEL

Timings: 06:00 to 00:00

Serving Style: À la carte/ buffet

Cuisine: World Cuisine

An all-day dining restaurant featuring global cuisine presents guests with a sensory
world cuisine experience. Located at the Lobby Level, the restaurant exudes a
warm contemporary feel and a visual delight for the eyes; the bespoke music,
styled to suit the mood of the day, the alluring aroma of food wafting through the
restaurant, authentic & delectable world cuisine.

It revolves around the five interactive show kitchens displaying a sumptuous array
of food, a dining concept that brings the excitement of cooking from the chefs. The
widest spread includes a lot of innovative Asian and European offerings, not forget
the duck oven and pizzeria section that the restaurant boasts about. Local and other
regional cuisines are also one of the key components that complete it for the
patrons. The outlet also has bakery section that always keeps the senses of
customer refreshed with aroma of freshly baked breads. All three meals have an
option of a Buffet as well as a very extensive an À la carte menu option.

The breakfast buffet is priced at INR 1250 + taxes for adults and INR 450 + taxes
for children

Lunch is priced at INR 1450 + taxes for adults and INR 900 + taxes for children.

Dinner is priced at INR 1999 + taxes for Adults and INR 900 + taxes for children.

RESTAURANT (ORIENTAL SPICE)

Location : Lobby level


Timing : 7:00 PM to 11:30 PM
This Pan-Asian fine dining restaurant offers delicacies from the Far East wherein
guests can enjoy their meals cooked to perfection by master chefs in a live kitchen.
The ethnic artefacts and personalised services make sure that you enjoy the
experience of watching the chefs dextrously slicing and dicing the ingredients.
BAR (STALLION)
This is also the bar in the Hotel which is located in the Pride Plaza. Imprinted with
alluring décor, our lounge bar, Stallion lets you unwind after a long day with
invigorating cocktails, mocktails and world-class beverages. Let your hair down in
the soothing ambience, and let your spirits be uplifted. Bar is an intimate
inspirational sanctuary of comfort and creativity.

Open from early until late, we bring premium roast coffees, brewed and served to
perfection to start your mornings. The typical espresso machine and our master
baristas crafting live signature coffees, bespoke coffee cocktails and mocktails
draw you to the bar with its sheer sight, smell and sound through the day.

Come evening and the bar gets transformed into a wine-inspired setting. Be ready
to savor your drinks at The Longitude Bar with nothing but premium spirits, fresh
ingredients and unusual combinations. Hors d’oeuvres prepared by our award-
winning Chefs compliment a broad menu of wines and cocktails. The menu offers
an array of innovative specialty cocktails prepared with local ingredients, an
extensive selection of wines by the glass, draft beer and exciting nibbles.

BANQUETS (IMPERIAL & CHANCERY)

In our Hotel, we have 3 conference halls named CHANCERY, CHANCERY 1 and


SENATE. These all are equipped with all type of facilities such as best sound
quality, air-conditioners, reception counter.
The sitting capacity of IMPERIAL is 500-600People.
The sitting capacity of CHANCERY is 200-250People.
BRIEF ON BANQUETS
 A minimum guarantee of 25 persons is charged for all meals.
 Rental is charged for conference hall venue if no meal is
consumed.
 Conference package includes lunch/hi-tea and two services of
tea/coffee with assorted cookies.
 Pads with pencils, flipchart board with charts and marker,
whiteboard with marker, a conference kit for speaker, wooden
pointer, and registration table, dairies for head table, mints and
small table flower arrangements are provided as conference aids.
 Audiovisual equipment, photocopy, translation facilities,
banners/backdrops, stage, etc.
 Bottle rates are charged for all beverages.
 Themes as per guests’ requirements can be specially catered.
 Credit is extended only to those companies who feature on the
centralized credit list as circulated by Financial Controller.
 Hold all your important events here, be it a personal celebration
with the family or a business meeting to impress your colleagues,
and we will make sure that everything goes off without a hitch.

ORAGNIZATION STRUCTURE OF F&B SERVICE DEPARTMENT


F&B MANAGER (Mr. Preetpal )

ASSISTANT F&B MANAGER (Mr. Sumit Chopra)

RESTAURANT MANAGER (Mr. Vishal Sharma)

CAPTAIN (Mr. Krishna)

STEWARD

TRAINEE

JOB DESCRIPTIONS
RESTAURANT MANAGER
REPORTS TO: The Food & Beverage Manager.
 He is responsible for the smooth functioning of the outlet.
 He supervises and instructs his staff.
 Maintains all necessary reports and records.
 Maintains proper co-ordination and good relation with the kitchen staff.
 Sees that proper standard of service and hygiene are maintained.
 Handles the guest complaints.
 The Assistant Manager helps the Restaurant Manager in his works and has
the authority to take decisions in the absence of the Restaurant Manager.

CAPTAIN
REPORTS TO: The Restaurant Manager.
 Supervises the staff and helps them in times of need.
 Checks their personal grooming.
 Wipes glasses and cutlery.
 Lays the covers on the tables.
 Does clearance from the table and further takes them to the washing area.
 Prepares KOTs and places the kitchen copy with the chef and picks up the
food as required.
 Serves the food to the guests.
 Keeps close eye on the functioning of the restaurant.
 Guides the guests to their respective seats.
THE RELATIONSHIP WITH OTHER DEPARTMENTS
KITCHEN
The inter relationship with food and beverage services and kitchen is of a mutual
nature. The kitchen department is responsible for preparing the food in time and
Food & Beverage services is responsible for serving the food.

FRONT OFFICE
The Front Office gives the information about the dineof the hotel to the guests. In
case of arrival of groups or VIPs the Front Office informs the Food & Beverage
department about their meal plans. The Front Office also guides the guests
regarding bookings for banquets and parties.

HOUSEKEEPING
The Housekeeping is mainly responsible for providing uniforms for the staff and
linen for the department. It is also responsible for cleaning the various outlets.
Polishing of candle sticks and brasso of various fittings as required is also a task of
the Housekeeping department.

MAINTENANCE (ENGINEERING)
The lighting, alarms, safety equipment is taken care of by the maintenance
department. The air-conditioning of the outlets and maintenance of the right
temperatures is a responsibility of the Engineering department.

KITCHEN STEWARDING
This department does the cleaning of the restaurant cutlery and crockery. The
department is a part of the Food & Beverage department and is very important for
the proper and efficient functioning of the department.

RECEIVING, PURCHASE & STORES


If the Food & Beverage department needs things like linen for the outlet, cutlery,
glassware etc. they write to the purchase department ordering the required quantity
and quality of the requirement. The purchase then buys the same and through
receiving and stores it is supplied to the outlets.

PERSONNEL & TRAINING


Personnel department looks after the recruitment of the staff according to work
requirements. It also sanctions leaves, pays and promotions. It trains new recruits
and trainees.

FORMATS USED IN F&B SERVICE

LOG BOOK
It is a very important register as it is the communication between two consecutive
shifts. All necessary and important information to be passed to the next shift is
recorded in this book. Food & Beverage sales figures are also mentioned in it for
the shift.

SALES SUMMARY REGISTER


This is a register in which a record if projected sales and actual sales are maintains.
It has separate columns for food, beverage, total sales, number of covers sold and
suggestions. The Food & Beverage Manager everyday signs it.

LINEN BOOK
It is a small book maintained to keep record of linen exchanged of the outlet. Every
shift the soiled linen is sorted counted and sent for exchange and corresponding
entries are made in the book.

REPAIR ORDER BOOK


This book is maintained to record the maintenance work required to be carried out
by the Engineering department. All kinds of complaints like electrical, carpentry;
paint touch-ups etc. are recorded in this.

MATERIAL REQUISITION BOOK


The MR book is maintained to acquire things like stationary like pens, pads,
envelopes, toothpicks etc. from the stores.

DETAILS OF WORK PERFORMED

 Mise-en-place.
 Laying of table covers.
 Folding of napkins.
 Setting of bills at the cashier.
 Serving water tea, coffee, juices and simple dishes to the guests.
 Doing the clearance from the tables.
 Laying of buffet and re-filling of dishes whenever required.
 Counting and exchange of linen from the laundry.
 In the absence of adequate manpower, welcoming guests and
guiding them to a table, taking orders from them and serving the
same.
 Clearance and refilling of all equipment at the various stations.

THE BREAKFAST BUFFET

 Dosa
 Boiled egg
 Egg Omlette
 Scrambled Eggs
 French Toast
 Tea/Coffee on the table
 Jam, Marmalade, Honey & Butter
 Croissants
 Cake slices
 Muffins
 Doughnuts
 Cut fruits
 Spinach Juice
 Watermelon Juice
 Cold & hot Milk
 Corn Flakes
 Wheat Flakes
 Poori with Bhajji or Uttapam/Idli with Sambhar

LUNCH / DINNER BUFFET


SALADS
 Caesar Salad
 Warm Lamb Salad
 Onion and Cabbage Salad
 Green Salad
 Smoked Salmon

SOUPS
 Hot and Sour Soup
 Veg/Non-Veg Cream Soup
MAIN COURSE
 Plain Rice
 Pulao
 Biryanii
 Mushroom Mattar
 Paneer Makhni
 Chilly Garlic Noodles
 Exotic Vegetables
 Chicken Chaknal
 Methi Murg Masala
 Haryali Gobhi
 Navrattan Korma
 Kadhai Paneer
 Dal Tadka/Dal Makhani
DESSERTS
 Fruit Cake
 Fruit Custard
 Moong Dal Halwa
 Tiramissu
 Jalebi
 Gulab Jamun
 Ice Cream

ALSO SERVED
 Chutneys
 Papad
 Raita

Guest Handling Procedure


When the guest comes to the Restaurant, the restaurant hostess greets him/ her and
welcomes them to the restaurant and guides them to a table bearing in mind the
guests requirements in terms of number and any other specific liking (if known)
and also the equitable distribution of work load on various stations.

The steward of the table first of all serves water to guest and introduced
himself/herself. Then he gives menu card to the guest. Now he/she takes the order
of the guest and makes a KOT for the same and delivers a copy to the kitchens and
one to the cashier for billing. The food when ready is picked up and is served to the
guest by the steward. Meanwhile, the bill is kept ready and when the guest asks for
it or at an appropriate time the bill is presented to him for payment. Any gratuity
received is acknowledged gracious.