Kevin McCray

Quality and Training Specialist - Arvato

Reno, NV
ksmccray@hotmail.com
(916) 673-8560

Negotiable

Authorized to work in the US for any employer

Work Experience

Community Relations Specialist

Clear Capital - Sparks, NV
July 2017 to Present
Point of contact for appraisers and brokers in the field. Responsible for onboarding new brokers,
coaching brokers that are behind in minimal standards, and dismissing brokers that are unable to
maintain acceptable performance even with coaching.

Team Leader
NATACS - Reno, NV
January 2016 to May 2017
In association with the federal government, assist with compliance and background checks for the
aviation industry using email, e chats, fax, and phone. Assist the aviation field in these areas, by
answering questions, including IT issues.

Reservation Sales Agent

American Airlines - Reno, NV
November 2015 to January 2016
Responsibilities 
Incoming calls regarding sales, flight changes, and any question regarding specialized flight travel.  
 
Skills Used 
Customer service, air reservation based travel software, phone skills.

Quality and Training Specialist

Arvato - Reno, NV
September 2012 to July 2015
Handle, verify, and process a variety of high value Microsoft contracts. Must be very cognizant of
privacy and security issues. End of quarter and end of cycle dealing with extremely large volume
days. Point of contact on several special projects. Customer Care quality auditor. Head trainer to Error
Resolution Team. Trainer for ramp up hires. Data privacy and conflict of interest/Compliance trainer.

Server
Buffalo Wild Wings/Chicago Fire - Folsom, CA
October 2009 to August 2012
Member of opening team. Charged with solo opening and closing duties, checking out other servers'
stations before they left. Extremely busy traffic during UFC or Sunday football. Had to be friendly but
fast and efficient. 
Opening duties ensuring everything is set for current day/night. Had to work fast paced and give
excellent service in this busy traffic outdoor mall establishment where the restaurant won several
regional awards.

Ramp Agent (seasonal)

United Airlines - Seattle, WA
June 2008 to September 2008
Seasonal employee. Load/unload aircraft safely but quickly of freight, mail, luggage, animals, etc.
Maintenance and checks of airport vehicles and equipment. Knowledge of airport safety, rules, and
regulations.

Teacher/ Recruiter
Datong Language College
August 2003 to June 2008
Taught age groups 6- adult. Recruited and gave orientation to new teachers. Taught oral English, drama
literature, acting, culture through film, and gave open lectures of up to 200 people. Assisted on PR
events.

Assistant Manager
AT&T Wireless - Chino Hills, CA
December 1999 to May 2003
Opening of new store. Assist manager with scheduling, training, banking, etc. Several store and district
awards for top sales.

Education

BA in International Relations
Sacramento State University - Sacramento, CA

AA in Media Communication
Consumnes River College - Sacramento, CA

Skills

Content creation (3 years), Audio Editing (10+ years), Podcasting (3 years), Microsoft office (10+
years), Apple products (5 years)

Additional Information

website maintenance, content creation, and host of potable pictureshow podcast; content creation for
companies like Sony via sidelinessapp.com