25/02/2019 Application instance not starting ,dispatcher in gray status with DNS error | SAP Blogs

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Technical Articles

Manjunath Hanmanthgad
October 12, 2018 1 minute read

Application instance not starting ,dispatcher in gray status with DNS error
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Trying to start the SAP system and stuck with the error related to DNS.

Error as reported :
Post upgrade I was trying to start the application instance but I was unable to start the SAP instance.
I could see when issuing sapcontrol -nr $$ -function GetProcessList command the dispatcher can be seen in GRAY status indicating it is stopped.

sapcontrol -nr <instance number> -function GetProcessList

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<DATE> <TIME>
GetProcessList
OK
name, description, dispstatus, textstatus, starttime, elapsedtime, pid
msg_server, MessageServer, GREEN, Running, 2017 10 26 08:00:50, 4:53:13, 12486
disp+work, Dispatcher, GRAY, Stopped, , , 12488

Identifying the issue

I could see that from the entries when the network check is being performed the conversion/resolution of service to port number is not working ne.Also there
were entries were clearly it was indicating there were some issues in the network layer. (OR maybe something was wrong in my network configuration ?)

Troubleshooting
From the GetProcessList output I was con dent the issue was with the dispatcher.So my next step was to check in the dispatcher trace le ( dev_disp).

In dispatcher trace le (dev_disp) the entries can be seen as :

*** WARNING => DpNetCheck: NiServToNo(sapdpXX) failed (rc=-3)

*** ERROR => DpNetCheck: NiServToNo(sapgwXX) failed (rc=-3) [dpxxtool2.c 6316]
***LOG GZZ=> 2 possible network problems detected – check trace le and adjust the DNS settings [dpxxtool2.c 6454]
MtxInit: 30000 0 0
*** ERROR => DpSysAdmExtCreate: ShmCreate (CREATE) [dpxxtool2.c 648]
*** ERROR => dispatcher already running ???? [dpxxtool2.c 649]
*** ERROR => I better EXIT before I do any (more) damage [dpxxtool2.c 651]

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Here I could notice 2 main functions :

1. DpNetCheck –> This function checks the network con guration.

2. NiServToNo –> This function convert service name to (port) number

The cause of the issue was the services sapdp<instance number> and sapgw<instance number> are missing from the services le.

Resolution <<<< luckily it worked >>>>

In order to resolve the issue I followed the below steps :

1. Maintain the services sapdpXX and sapgwXX services in services le.

A. Location of services le for linux/unix is as /etc/services

B. Location for Windows OS is under \Windows\System32\drivers\etc\services

2. The entries in the services le should nally look like

sapdpXX#32XX/tcp## SAP System Dispatcher Port

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25/02/2019 Application instance not starting ,dispatcher in gray status with DNS error | SAP Blogs

sapgwXX#33XX/tcp## SAP System Gateway Port

To get more information on the ports and their usage please see the link TCP/IP Ports of All SAP Products

Post maintaining the entry in the services le I was able to start the system.

Happy reading

Feel free to let me know in case any queries.

Regards,
Manjunath Hanmanthgad

Alert Moderator

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Assigned tags

NW Client/Server Technology (CST) | SAP NetWeaver Application Server for ABAP |

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