Logistics Agreement Summary

This document summarizes the terms and conditions of using Zepo Couriers as mentioned
in the Legal agreement. You are required to read, understand and agree to these terms.

1. I understand that sending of prohibited items like Hazardous or Flammable Substances, Arms &
Ammunitions, etc is not permissible and I shall abide by those restrictions.

2. I have read and understood the shipping rates of all the courier companies and their sub
services and also understand that the shipping rates are subject to change once a year.

3. I agree to declare the accurate weight and dimensions of my packages while scheduling
shipments. I also agree that no disputes can be raised with respect to billing, due to
incorrect entry of data while scheduling.

4. I understand that sometimes the volumetric weight of my package could be higher than
the physical weight and agree to be billed for whichever is higher.

5. I understand that I have to use only Shipping Labels(AWB’s) that are generated from
the dashboard and not manual labels; use of manual labels will result in a fine of
Rs.500.

6. I understand that there is a 5% chance that pick-up services may face issues due to operational
concerns of the courier company especially in case of new pickup locations.

7. I understand that I will be liable for the freight charges and the return charges of a
shipment if returned.

8. I agree to the terms and conditions that the COD remittance report for shipments delivered from
the 1st to 15th of a month will be shared in the reports sent on the 30th of the same
month and similarly for shipments delivered from the 16th to 30th/31st the reports will
be shared on the 15th of the next month.

9. I understand that in case of discrepancies in the bills, the dispute should be raised within 7
days. I also understand that the following things would be required as proof:
- Manifest signed by the pickup boy
- Pictures of a similar shipment on weight scale and a measuring tape along its
dimensions in case of weight issues.

10. I also understand that there are certain additional taxes like octroi & entry taxes levied by
certain state governments and I am liable to bear those taxes when required.

11. I understand that proper packaging of my products has to be done from my end. I shall be
solely liable for any damage arising out of improper packaging.

12. I understand that additional government rules and norms can be applicable while shipping to
certain states and are subject to change without prior intimation and will abide by them.

13. I understand the process of an insurance claim takes 45 to 60 days and that insurance is
provided only for the invoice amount & does not include the freight charges of the shipment.

14. I understand that MSDS (Material Safety Data Sheet) is required for shipping liquid and semi
solid products and agree to furnish the same for every consignment that carries such products. I
also understand that liquid and semi solid products cannot be sent via Air shipping
and will be sent only through Surface Shipping.

15. I understand that an additional refundable, security deposit of Rs. 2,000/- is

applicable. This amount needs to be paid at the time of scheduling the first shipment.

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 LOGISTICS SERVICE AGREEMENT

THIS AGREEMENT made and entered into on ______________________(DATE), between “M/s.

ZEPO TECHNOLOGIES PVT LTD” a Company registered under the Companies Act, 1956 Mumbai
and having its Registered Office at 1602, C-4, LOK EVEREST TOWERS, MULUND WEST,
MUMBAI – 400080, hereinafter referred to as ‘The Party of the First Part’ [which expression
shall unless repugnant to the context or meaning thereof be deemed to include his heirs, legal
representative, successors, executors, administrators and assignees] of the ONE PART; and

_______________________________________________________________________,
,(Company Name)

situated at ___________________________________________________________________

___________________________________________________________________________

__________________________________________________________________(ADDRESS),

hereinafter referred to as ‘The Party of the Second Party’ [which expression shall unless
repugnant to the context or meaning thereof be deemed to include his heirs, legal
representative, successors, executors, administrators and assignees] of the OTHER PART.

WHEREAS:-

1. The Party of the Second Part is presently engaged in the Selling products online via their
website hosted on the platform of the Party of the first Part or any other platform, including
those manufactured / sold by other manufacturers / companies/ Drop Shipping (hereinafter
collectively referred to as “The Products”).

2. The Party of the First Part has represented and warranted that the necessary infrastructure /
facilities and is capable / competent to act as Logistics Partner for and on behalf of the party of
the second part and in this regard to receive the products sent by the party of the second part,
to store the products under its control and to deliver and / or forward them to such person(s) in
such lots and on such directions as may be instructed by the party of the second part and its
clients from time to time.

3. The party of the second part after considering the aforesaid request of the party of the first
part has agreed to appoint it as its Logistics Partner, on the terms and conditions hereinafter
appearing.

NOW THIS AGREEMENT WITNESSETH and it is hereby agreed and declared between the parties
hereto as follows:-

4. TENURE OF THE AGREEMENT:

4.1 This contract is valid through the duration of the subscription paid for by the party of the
second part. In case of premature termination, the contract’s validity will continue till either
party gives notice in writing to the other, after settling all dues between both parties.

5. CONSIDERATION:

5.1 In consideration of party of the first part of rendering the Services to the party of the
second part, the party of the second part shall pay Party of the first part, charges as
mentioned against each service more particularly described in Annexure I for domestic
logistics.

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5.2 The terms and conditions regarding payment of services will be as per the terms and
conditions as agreed in Annexure I by the parties’ hereinabove. The Terms and Conditions
may be amended/altered from time to time to facilitate the business after discussing the
same by both the parties and only the annexures, which are part of this agreement, will be
changed and no part of the agreement shall not be amended or changed.

5.3 The party of the first part will raise bills of the services provided to the party of second part
after on a periodical basis and the party of second part shall pay the same within seven
days of receipt of invoices/ bills.

5.4 Payment Terms: It is hereby agreed between the parties that the party of the second part
shall pay the party of the first part complete invoices amount within 7 days after receipt of
invoices/bills. Late payment will attract interest @ 2% per month.

6. DISPATCH PROCEDURE

6.1 It is hereby agreed, that the party of the second part hereby agrees to upload all the
required details for dispatching on the website on couriers.zepo.in & in the format specified
or in the excel sheet provided on the website.

6.2 It is hereby agreed, that where any information/request can’t be processed over the
website the same shall be processed over emails. The emails shall originate from the
registered ID of the party of the second part and shall be sent to the support email ID of
the party of the first part. Any client of the party of the first part can send the required
information/request directly to the registered email id of Zepo.

6.3 It is hereby agreed between the parties that, the party of the first part shall not be held
liable for any delay or non-dispatch or Non Scheduling of pickups of such orders if not
received in format discussed above.

7. STANDARD CONDITIONS OF CARRIAGE OF GOODS

7.1 The party of the second part hereby agrees not to book, store, carry or forward any of the
following items through party of the first part: a) Currency, b) Gold, c) drugs, d) Explosive,
e) Hazardous Chemicals, f) Bearer Bank DDs or Cheques, g) Liquids, h) Radioactive
material, i) Tender documents, k) Share Certificates or any article so banned under the
Indian Postal Act– 1896. Even though some of the above items are sent via transport mode
specified in The Indian Postal Act the same shall be liable for confiscation and/or Penalty
and the party of the first part shall not be liable towards it.

7.2 The party of the first part reserves the right to refuse booking of any consignment without
assigning any reason whatsoever. Further the party of the first part or their agents/
associates reserves the right to check any consignment sent by the party of the second part
or their clients or associates on the suspicion that the goods contravene the Indian Postal
Act.

7.3 Whenever the party of the first part undertakes or arranges transport, storage or any other
services it shall be authorized to entrust the goods or arrangements to third party on
latter’s contractual conditions. The party of the second part shall be bound by such
conditions and shall indemnify the party of the first part against any claims arising out of
their acceptance.

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7.4 The Party of the second part entering into transactions of any kind with party of the first
part expressly warrant that neither the transaction nor the carriage of the goods is in
breach of any statute regulation or other law relating to postal or courier services and that
they are either the owners of or the authorized agents of the owners or owner of the goods
is having relation with the party of the second part of any goods or property being the
subject matter of the transaction and by entering into the transaction they accept these
conditions for themselves as well as for all other parties on whose behalf they are acting.
The party of the second part undertakes to indemnify party of the first part against any
damages, costs and expenses resulting from any breach of these warranties.

7.5 The party of the second part and consignees and their agents, if any shall be deemed to be
bound by and to warrant the accuracy of all descriptions, values and other particulars
furnished to the party of the first part for customs consular and other purposes and they
undertake to indemnify the party of the first part against all losses, damages, expenses and
fines arising from any inaccuracy or omission even if such inaccuracy or omission is not due
to any negligence.

7.6 The Party of the first part shall not be liable under any circumstances for any loss, damage
or expense arising from or in any connection with marks, weights, numbers, brands,
contents, quality or description of any goods.

7.7 For delayed shipments, the turnaround time is specified in Annexure I, party of the first part
liability shall only be limited up to the sum of the courier charges paid by the Shipper
provided it is proved that such delay was due to the negligence of party of the first part, its
servants or agents.

7.8 Any claims brought against the party of the first part with respect to damaged or delayed
consignments shall be made in writing within 1 week of date of shipment. For lost
consignments, notification shall be made within 21 days from the date the documents or
goods were due to arrive at their destination, failing which The party of the first part shall
not be held responsible for any loss or damage arising howsoever.

7.9 Goods which cannot be delivered either because they are insufficiently or incorrectly
addressed or because they are not collected or accepted by the consignee will be charged
as per original rates given in Annexure I. The company shall pay all charges and expenses
arising in connection with the sale or return of the goods. Communication from any agent or
correspondence of party of the first part to the effect that the goods cannot be delivered for
any reason shall be conclusive evidence of that fact.

7.10 The supply of packing material or to pack the consignment sufficiently is the company’s
responsibility. The party of the first part will not be responsible for any loss or damage due
to inadequate or inappropriate quality of packaging material.

7.11 The party of the first part will not accept or deal with any noxious, dangerous,
hazardous or inflammable or explosive goods or any goods likely to cause damage. Any
person delivering such goods to The party of the first part or causing The party of the first
part to handle or deal with any such goods shall be liable for all loss or damage caused
thereby and shall indemnify The party of the first part against all penalties, claims,
damages, costs and expenses arising in connection therewith and the goods may be
destroyed or otherwise dealt with at the sole discretion of The party of the first part or any
other person in whose custody they may be at the relevant time. The expression “goods”
likely to cause “damage” include goods likely to harbor or encourage vermin or other pests.

7.12 The party of the first part will not be responsible for any loss or damage of the
consignment caused due to any act of God, such as accidents, any natural calamity, riot,
common strike or any other cause whatsoever beyond the control of The party of the first
part. The party of the first part in such events will entertain no claim for loss or/and
damage.

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7.13 The party of the first part shall not under any circumstances be liable for loss or damage
resulting from or attributed to any quotation, statement, representation or information,
whether oral or in writing how-so-ever, whose-so-ever or to whomsoever made or given by
or on behalf of The party of the first part or by any servant, employee or agent of the party
of the first part as to the classification of or liability for amount scale or rate of customs
duty, excise duty or other impost or tax applicable to any goods or property are such that
the party of the first part shall commit any breach of any Act of Parliament regulation or
Ordinance or other law made in respect of the same.

7.14 Volumetric weight – Lightweight bulky parcel is charged according to volumetric

weight. To calculate the volumetric weight of any parcel, Formula given in the annexure I
will be applied.

7.15 Proof of Delivery (POD) shall be the status of the consignment that shall be displayed on
the respective courier company’s website, the POD shall be available till the time it has not
been removed from the website. No Physical POD’s shall be provided unless there is a
dispute over the delivery of the consignment.

7.16 Delivery means tender of shipment to the parties or intimation about arrival of the
shipment at the destination.

7.17 The party of the first part is entitled to use any mode and route for transportation for
delivering the consignments (turnaround time shall be as per Annexure I).

7.18 The consignment note issued by any third party carrier shall be strictly based on the
declaration given by the party of the second part, the party of the first part shall not be
responsible for any wrongful declarations contained in the consignment note and the party
of the second part shall remain solely liable for the same in the event of goods under the
consequential loss/ refund. Further the company agrees to make good any losses to The
party of the first part in case of any claims being lodged on The party of the first part on
account of delays arising out of insufficiency of documents or wrongful declaration contained
in this consignment note.

7.19 The party of the first part reserves its right to withhold delivery of any consignment
booked by the party of the second part if proper acknowledgement, viz Signature, Company
Seal, Date and Time of Delivery is refused by the concerned Consignee and The party of the
first part will not be responsible for any consequence or loss due to such non-delivery.
Unless otherwise specified all deliveries will be made only at the address mentioned on the
consignment / consignment note.

7.20 The party of the second part will provide full address with pin-code no. and telephone
no. for all consignments booked for easy identification and prompt delivery. The party of the
first part will not deliver any consignment with post-box address only. Further the party of
the first part will not provide any proof of delivery in respect of consignment to be delivered
to Govt. / Semi Govt. offices.

7.21 The party of the second part agrees to submit a written declaration, stating the value
and details of any non-document consignment booked.

7.21(A) The party of the second part needs to get labels printed containing all details like AWB
No., Customer's Invoice No., COD Amount, Complete delivery address with consignee's phone
number, dispatch date etc.

7.22 Upon collection of a COD amount, the party of the first part shall remit the COD
collection directly to the The party of the second part or other person designated by the the
party of the second part as payee, on a basis as mutually decided between the parties after
delivery of the COD shipment to the consignee is confirmed.

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7.23 The party of the first part will offer a Cash On Delivery (COD) service consisting of
collection of a payment instrument, and delivery of a payment instrument to the party of
the second part. The party of the second part is responsible for specifying in the appropriate
field to the party of the first part, the amount (the C.O.D. Amount) and the form of
payment to be collected.

7.24 Performance of the C.O.D. service does not make us the agent of the party of the
second part for any purpose whatsoever, including, but not limited to, completion of the
sale of the goods by the shipper to the recipient. If the recipient cannot be located or fails
or refuses to pay the C.O.D. Amount via the requested instrument, the shipment will be
returned and no refund or credit of the transportation charges will be given.

7.25 Cash/Cheque/DD for the C.O.D. Amount will be collected at the party of the second
part’s sole risk, including, but not limited to, all risk of non-payment, fraud and forgery. The
party of the first part has no liability with respect to any such instrument.

7.26 The payment instrument will be forwarded to the party of the second part via Cheque or
Banking transaction.

7.27 The party of the first part will accept C.O.D.s for amounts up to Rs 20,000/- per
consignment. For higher amounts, a special request has to be placed by the party of the
second part.

7.28 The party of the first part will accept a business or personal cheque, Online Transfers &
Cash, as per process intimated for payment against bills/invoices for shipping charges, from
the party of the second part.

7.29 The party of the first part will not accept any currency other than Indian Rupees.

7.30 The party of the second part assumes all risk related to the collection of the payment,
including non-payment, insufficient funds, and forgery.

7.31 The party of the first part shall raise the bills/ invoices to the party of the second part or
to and the party of the second part shall be responsible for all the payments related to the
said invoices. Party of the second part shall be responsible for all the payments related to
the said invoices on behalf of its clients.

8 CONFIDENTIALITY AND DISCLOSURE

8.1 The party of the first part shall keep and maintain utmost secrecy of the party of the second
part's said business and shall promptly disclose to the party of the second part all and every
material information and particulars relating to the said business to keep the party of the
second part well posted about the event and/or dealings.

8.2 The party of the second part shall keep and maintain utmost secrecy of the party of the first
part's said business and shall promptly disclose to the party of the first part all and every
material information and particulars relating to the said business to keep the party of the
first part well posted about the event and/or dealings.

8.3 8.3 It is hereby agreed that both the parties shall maintain confidentiality of the information
provided to each other and shall keep information protected from third party disclosure.

9 INTELLECTUAL PROPERTY RIGHTS

9.1 As a part of this Agreement, the party of the second part as well as the party of the first
part shall respect each other’s intellectual property rights including patent, copyright,
trade/service mark(s), trade names(s), trade secret(s) and logos. (Hereinafter referred to
as "the Intellectual Property Rights")

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9.2 POWER TO USE LOGOS AND TRADEMARKS

The party of the second part hereby agrees and authorizes to use its and its client’s trademark,
trade name and logo to the party of first part to facilitate business and for marketing purpose
on the website of the party of the first part. It is hereby agreed that the party of the first part
shall not use the said trade mark, trade name, logos etc. in any fraudulent manner.

10 TAXES

10.1 The party of the second part, consignees and their agents, if any shall be liable for any
duty, tax, impost or outlays of whatsoever nature levied by the authorities of any port or
place for or in connection with the goods and for any payments, fines, expenses, loss or
damage incurred or sustained by The party of the first part in connection herewith.

10.2 The party of the second part agrees to reimburse the party of the first part on demand,
any payment incurred by the party of the first part towards Octroi Charges, Sales Tax or
any other Government Levies for consignments booked by the Company along with
Service/Handling charges. 5% of such levies would be applicable as Handling charges.

11 INSURANCE

11.1 The party of the second part shall arrange to insure the Products stored in the godown
of the party of the first part against fire, SRCC (Strike, Riots and Civil Commotion) and flood
on declaration basis. In the event of any loss, the party of the first part shall take necessary
steps for lodging a claim with the insurance company within the stipulated time limit as
prescribed by the insurance company. The party of the first part shall be bound and liable to
provide necessary information for the declaration to be made under the insurance policy
and shall be responsible to comply with the terms and conditions of the insurance policy.
The party of the first part further agrees to indemnify and keep the Company indemnified
for any losses / damages that the Company /its Principals may suffer on account of any
breach of the insurance policy by The party of the first part.

11.2 The party of the first part will compensate the Company to the extent of such amount as
decided and made good by the insurance company for loss of consignment if additional
payment for special insurance risk coverage is made by the Company at the time of
booking. Claims will be settled at the earliest provided all supporting documents as required
by the insurance company are furnished by the Company within the stipulated time.

11.3 11.3 Automatic Risk Coverage for Domestic Services will be as specified in Annexure I.
The same risk surcharge shall prevail and should be settled at the time of bill settlement.
Claims, if any, shall be settled within 60 days from the date of receipt of evidence of
expenditure and other paperwork to include a) a Letter of Claim b) Consignor Copy c)
Declaration/Invoice Copy d) an Undertaking from the Customer that they have no Marine
Policy.

11.4 No claim for loss will be accepted by the party of the first part after 90 days from the
date of booking of the concerned consignment, nor will any communication be entertained
by The party of the first part beyond the above period.

11.5 It is not mandatory for the party of the second part to insure the consignment; the
liability of The party of the first part shall be limited to Rs. 5000/- in this case. The company
has an option to insure their goods at the rates specified in the Annexure I.

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12 INDEMNITY:

12.1 The party of the second part hereby agrees and undertakes to indemnify, keep
indemnified and hold harmless the party of the first part and its employees against all losses,
claims, damages, penalties, costs or expenses, duties, of any kind whatsoever which may arise
on account of proven warranty representations, unauthorized acts, fraud against or be incurred
by the party of the first part or its employees as a result of any act, omission or commission,
negligence or any other reasons whatsoever, on the part of The party of the second part or
any of its Staff.

12.2 The party of the second part hereby agrees and undertakes to indemnify, keep
indemnified and hold harmless, the party of the first part and its employees against all losses,
claims, damages, penalties, costs or expenses, duties, of any kind whatsoever which may arise
on account of any breach of laws, compliances, license conditions and all such statutory
regulations by the the party of the second part.

13 TERMINATION AND CONSEQUENCES:

13.1 The termination of this agreement shall not affect the rights, remedies and obligations of
the parties accruing prior to such termination.

13.2 Notwithstanding the aforesaid, this Agreement may be terminated by either party before
the term of this agreement by giving 30 days prior notice in writing.

13.2(A) In the event termination of this agreement, the party of the second part shall clear all
the pending dues of the party of the first part. If there be any deficiency, company shall fully
compensate and/or make good the same and keep the party of the first part saved and
harmless.

13.2(B) In the event termination of this agreement, the party of the first part shall clear all the
pending dues of the party of the second part. If there be any deficiency, company shall fully
compensate and/or make good the same and keep the party of the second part saved and
harmless.

14 CREDIT LIMIT POLICY:

According to the credit limit policy, the party of the second part should maintain a refundable
security deposit of minimum Rs.2000/- against their logistics account. At any point of time,
the bills generated for logistics services availed by the party of the first part should not exceed
the deposit amount, in case it does, the logistics account of the party of the first part will be
put on hold till the credit limit is balanced.

15 SETTLEMENTS OF COD REMITTANCES AND COURIER CHARGES:

COD remittances and billing of shipments will always be settled independently. The reports
will be sent to party of the second part by the party of the first part on a periodical basis, and
the bills will be paid by the party of the second part to the party of the first part and the
remittances will be paid to the party of the second part by the party of the first part.

15.1 COD Remittance Cycles

For all the shipments that are delivered between 1st and 15th of a particular month, the
remittance reports will be shared by the 30th of the same month.

For all the shipments that are delivered between 16th and 30th/31st of a particular month, the
remittance reports will be shared by the 15th of the following month.
The Reports need to be verified and approved within 7 days of receipt of reports.
Any dispute raised after 60 days of delivery date of the shipment will not be entertained.

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15.2 Billing of shipments

The billing and collection of the courier charge will be done on a pre-paid basis. The courier
charge will be calculated depending on the physical dimensions of weight and dimensions as
provided by the shipper. In case a discrepancy is found in the physical dimensions/extra
charges at a later date, the shipper will be asked to pay the difference amount. In case the
difference amount is not paid within 7 days of notification, the difference amount will be
deducted from the security deposit.

16 REFUND POLICY

The subscription fee is refundable based upon below policy.

If cancellation of Zepo Couriers Subscription is presented
1. Within 30 days of payment, 50% would be deducted and rest would be returned.
2. After 30 days of payment, no refund requests would be entertained.

Please Note: the refund approval is on case-to-case basis, mainly on the basis of if there is a
problem from Zepo Couriers' end that cannot be resolved by us.

17 JURISDICTION:

Any Legal Disputes shall be subject to jurisdiction of Court and authorities at

Mumbai, (Maharashtra) city.

IN WITNESS WHEREOF the parties to this agreement have set their hands on the day and
year first above written and in the presence of:

_________________________________ _________________________________
(Sign Above This) (Sign Above This)

For Zepo Technologies Pvt. Ltd. For_________________________________

(Company Name)

Mr. Anish Kumar Gupta _________________________________

(Your Name)

Place: Mumbai. Place:

Date:
Date: _________________________________. _________________________________.

1. _________________________________ 2. _________________________________

Witness Witness

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 DISCLAIMER

This document defines the different responsibilities and specifies the parties liable for different
in executing the processes involved in logistics, to ensure a better customer experience.

1. Purpose of the Disclaimer

To handle the logistics, Zepo Technologies and their clients are working with FedEx, Aramex
DotZot, Delhivery & DHL (Only International) Courier Companies. This disclaimer aims to
clarify the fact that issues in logistics in India are sometimes inevitable, regardless of
the Courier Company that Zepo and its clients tie up with.

FedEx, Aramex, DotZot, Delhivery & DHL are the best logistics service providers in India, with
years of experience in the field. However, since the logistics infrastructure in India is not up to
the mark, Zepo Technologies has to work within limitations when dealing with our partners.

These issues arise because of glitches in the work systems of the respective Courier
Companies. Zepo Technologies cannot interfere with them in any way.

2. Clarification of Roles of Zepo and Courier Companies

In the interaction between Zepo Technologies Pvt Ltd and the client using the logistics service,
Zepo is the third party Logistics Aggregator. Zepo Technologies has tied-up with Courier
Companies, namely FedEx, Aramex, Delhivery, DotZot and DHL (Only International) to provide
the logistics service to ecommerce stores that are availing the services of Zepo Technologies.

Zepo and the Courier Companies are 2 separate entities that have tied up to provide logistics
assistance. Zepo plainly acts as the intermediary between the online store owner and the
logistics service provider, and negotiates a cost-effective deal for the client.

The services provided, however, are solely the responsibility and liability of the
Courier Company.

Zepo resells the services of the courier companies, just like a travel booking website resells the
services of an airline company. In the case of the Zepo and courier company tie-up, all
responsibility regarding the quality of service provided, lies with the Courier Company. Just like
if the service on a flight is unsatisfactory, the customer does not lodge a complaint with the
travel website but holds the airline company responsible.

3. Checking Pickup Status of Orders

Once a client schedules a pickup, he is advised to check the pickup number from the Zepo
dashboard. Only the Courier Company, however, can clarify the status of the pickup.

Logistics is India is still in its early phases, and approximately 5-7% of the pickups are not
completed on time. This is common among all major Courier Companies across India. That is
why, to give the client more options, Zepo provides tie -ups with multiple Courier Companies.
The client can pick the Courier Company that best satisfies his requirements.

A new pickup location is likely to face a delay in pickup initially. This get streamlined over a
span of time.

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4. Shipment Delivery Delays

In case the Courier Company fails to deliver the package within the expected deliver time set
beforehand, the client can raise the issue with the respective Courier Company. Only the
Courier Company can provide the reason for the delay.

4.1 Delivery Exception

An exception occurs when a package is temporarily delayed while in transit. Every effort is
made to deliver every package as soon as possible, so an exception does not necessarily
denote a late shipment. The status exception explains the most recent exception in the scan
activity section.

5.1 COD Remittance Cycles

For all the shipments that are delivered between 1st and 15th of a particular month, the
remittance reports will be shared by the 30th of the same month.

For all the shipments that are delivered between 16th and 30th/31st of a particular month, the
remittance reports will be shared by the 15th of the following month.
The Reports need to be verified and approved within 7 days of receipt of reports.
Any dispute raised after 60 days of delivery date of the shipment will not be entertained.

5.2 Billing of shipments

The billing and collection of the courier charge will be done on a pre-paid basis. The courier
charge will be calculated depending on the physical dimensions of weight and dimensions as
provided by the shipper. In case a discrepancy is found in the physical dimensions at a later
date, the shipper will be asked to pay the difference amount. In case the difference amount is
not paid within 7 days of notification, the difference amount will be deducted from the security
deposit.

6. Procedure for dispatch, Shipment Refusals, Failed Deliveries and Returns

6.1 Procedure for dispatch

Client needs to ship the consignment with print outs of the system generated shipping labels
generated through Zepo Couriers dashboard only. Penalty charges will be levied for use of
manual labels. Any loss or damage resulting from manual label will not be entertained.

6.2 Refusals

In the event of an end the customer refusing the shipment, the consignment will be shipped
back to the client. The client shall be charged the shipping charges for 2 sides – to the end
customer, and then back to the client.

The time taken to return the shipment will be 10-15 days, depending upon the Zone. The time
taken to return the shipment could be longer, because the parcel is kept for 7 days at the
warehouse. After that, it goes to the original account holder. Only then is the shipment
returned to the client.

6.3 Return In Case of Failed Deliveries

The Courier Company attempts to deliver any product 3 times during a period of maximum 7
days. If all 3 attempt to deliver fail, the package is returned to the client. The Courier Company
or Logistics Aggregator will not inform the client in case of a return. The client is advised to
keep a track of the consignment until it is delivered back to them.

11
6.4 Returns by End Customers

In case the end customer wants to return the shipment, the client is requested to schedule the
pickup from the customer’s address. While generating the pickup, the client is required to
mention the customer’s address as the pickup address. The client’s address should be
mentioned as the shipping/delivery address.

Once the shipping label is generated, the client is requested to mail it to the end customer. The
customer is required to take a printout of the same and hand it over to the pickup guy along
with the consignment.

The consignment will then be shipped to the client from the customer’s address.

7. Delivery to Incorrect Address

The chances of an incorrect delivery are usually less than 2%. In the event of an incorrect
delivery, the client is requested to write to support@zepo.in to direct it to the right location.
The Courier Company will deliver the consignment at no extra cost.

8. Insurance Claims

To claim the insurance on any product, the client is requested to write to

support@zepo.in com to start the process of claiming the insurance.

There is a possibility of breakage of fragile item while it is being shipped. The client is
requested to keep the following points in mind while shipping such items:

Proper packaging material should be used to ensure the safety of such items. On delivery, the
end customer should be asked to check the product in front of the courier delivery guy to
ensure the condition of the product. A signed Manifest, Invoice of the product and pictures of
the shipment with and without packaging will be required to initiate the claim in case of
damages.

The customer should be asked to not accept the product if it is not in good condition. They
should be requested to take a snapshot of the same and send it to the client, so as to have a
proof of the same.
The client should direct the customer to receive the product only after checking the
condition. If the end customer accepts a damaged product, the insurance claim shall not be
entertained later.

9. COD Remittance Reports

A client can always check the status of COD Remittance Reports by logging in to the Zepo
Couriers Dashboard. However, the client is advised to maintain an Excel sheet with himself.
The client is requested to keep a track of all the delivered orders, along with their Tracking
Numbers, in this Excel sheet. This is to assist them in cross verifying the report shared with
them at the time of bill collection.

10. Shipping Forms

While shipping interstate, the client is requested to fill up all the necessary forms and attach
them with the consignment. Without the Sales Form, the consignment will not be delivered and
will be stuck in transit and returned to the shipper.

Find all the forms required while shipping products here.

12
11. Shipment Status

Once a shipment is dispatched, the client can track the status of the shipment by using the
Tracking/Docket Number.

On the Zepo Couriers dashboard, the client can see the status of consignment in the ‘Manage
Shipment’ section.

To check the detailed status, the client is requested to visit the respective Courier

Company’s website.

12. Multiple Pick-up locations

Pick-up services may face issues due to operational concerns of the courier company
especially in case of new pickup locations. The marketplace owner/vendor has to
coordinate with the respective courier company for the first few pick-ups to happen effectively.

13. Escalation of Queries

If a client is not satisfied with the service provided by the Courier Company, he is requested to
escalate the issue with Zepo.

Email ID: support@zepo.in

Phone No: 9699224488 ext -1

Unfortunately, in 90% of the cases, Zepo Technologies would not be able to offer
much assistance, as it cannot interfere in the operations of the Courier Company.

Still, Zepo will take up the query on the client’s behalf and request action from our
partners.

13. Contact Numbers

The client is required to contact the Courier Company to resolve most of their logistics related
queries. Following are the contact numbers for all the concerned parties.

Zepo: 9699224488

FedEx: 1800 419 4343

Aramex: [STD CODE] – 3300 3300

Delhivery: +91 (124) 6719500

13
 Courier charges / T&C
(For Starter Plan @ Rs. 999/- per month)

ZEPO COURIERS

RATE SHEET

I) AIR SHIPMENTS

II) SURFACE SHIPMENTS

III) ZONING DETAILS

IV) TERMS & CONDITIONS

V) SUMMARY OF AGREEMENT

 Courier charges / T&C
(For Starter Plan @ Rs. 999/- per month)


I) AIR SHIPMENTS
This mode is ideal for goods less than 5 kg & solid goods only. Air shipments are delivered faster
than Surface Shipments.

Weight Slab Zone 1 Zone 2 Zone 3 Zone 4 Zone 5

Non-COD (500 gms) 61 61 61 61 61
COD (500 gms) 61 61 61 61 61

All courier charges are inclusive of 20% Fuel Surcharge and 15% Service Tax




Weight Slab (per 500 gms) Zone 1 Zone 2 Zone 3 Zone 4 Zone 5
Non-COD and COD 41 59 65 72 82

All courier charges are inclusive of 37% Fuel Surcharge and 15% Service Tax

Weight Slab (per 500 gms) Zone 1 Zone 2 Zone 3 Zone 4 Zone 5
Non-COD and COD 40 45 53 63 85
All courier charges are inclusive of 15% Fuel Surcharge and 15% Service Tax

Weight Slab(per 500 gms) Zone 1 Zone 2 Zone 3 Zone 4 Zone 5 Zone 6
Non-COD and COD 37 50 69 76 81 98

All courier charges are inclusive of 30% Fuel Surcharge and 15% Service Tax




Weight Slab (per 500 gms) Zone 1 Zone 2 Zone 3 Zone 4 Zone 5
Non-COD and COD 52 58 66 72 83
All courier charges are inclusive of 50% Fuel Surcharge and 15% Service Tax


 Courier charges / T&C
(For Starter Plan @ Rs. 999/- per month)

II) SURFACE SHIPMENTS
This mode is ideal for heavier and bulkier consignments as well as liquids or semi solid items
that cannot be sent via air transport.

Weight Slab Zone 1 Zone 2 Zone 3 Zone 4 Zone 5

Per Kg 23 23 23 23 23
Min. Chargeable Weight 5 Kgs

All courier charges are inclusive of 20% Fuel Surcharge and 15% Service Tax

Weight Slab Zone 1 Zone 2 Zone 3 Zone 4 Zone 5 Zone 6
Per Kg 26 29 36 38 40 45
Min. Chargeable Weight 10 Kgs

All courier charges are inclusive of 30% Fuel Surcharge and 15% Service Tax


III) ZONING DETAILS

Zone / Courier
Fedex Aramex Aramex Bluedart DotZot
company
Zone 1 Intra city Intra city Intra city Intra city Intra city
Zone 2 Intra region Intra region Intra region Intra region Intra region
Zone 3 Inter metro Inter metro Inter metro Inter metro Inter metro
Zone 4 Rest of India Rest of India Rest of India Rest of India Rest of India
Special
Zone 5 NE & J&K NE & J&K NE & J&K NE & J&K
Locations
Zone 6 - - - - NE & J&K

Note: Metros include Mumbai, Pune, Delhi, Bangalore, Chennai and Kolkata.


 Courier charges / T&C
(For Starter Plan @ Rs. 999/- per month)

IV) TERMS & CONDITIONS

Security deposit Rs. 2000/-
Rs. 58 or 2.3% of invoice; whichever is higher
COD Collection
Bluedart – Rs. 58 or 2.875% of invoice; whichever is higher
For billing purposes, the higher of either the actual weight(kg) or
volumetric weight will be considered as the weight.

Air shipment l x b x h (in cm) / 5000
Volumetric weights
Surface shipment using Fedex l x b x h (in cm) / 4500
Surface shipment using DotZot l x b x h (in cm) / 4750


Return to origin As per forward charges + COD charges if applicable
Correction and rerouting
Rs. 63/- per consignment. (incl. of Service Tax.)
charges
• Air shipment – 1-4 working days
Delivery turn around time
• Surface shipment (Economy) – 4-7 working days
Manual label penalty charge Rs. 500/-(inclusive of Service Tax)
State Tax: Maharashtra – Octroi 5.5% (Mumbai) / LBT – 3% to 5%

Entry Tax
Assam – 4%
Bihar – 5%
Orissa – 2%
Rajasthan – 5.5%
States and their duty taxes Uttarakhand – 10%
(depending upon your category West Bengal – 1%
of goods) Jammu &Kashmir – 13.5%
Madhya Pradesh – 6%
Uttar Pradesh – 5%
Gujarat – 5 to 15%

No Entry tax for surface shipments. Only forms will be required.

Environment Cess: Sikkim – 1%


Billing related queries should be raised within 7 days of submission
Disputes of the reports and COD related queries should be raised within 30
days of delivery. Post these time frames, queries and claims will not
be entertained.


 Courier charges / T&C
(For Starter Plan @ Rs. 999/- per month)

Delhivery – 5.5% of Tax paid (15% Service Tax additional)

Fedex - Rs . 10 or 5% of Tax paid whichever is higher (15% Service
Advancement Fee Tax additional)
(applicable only in the above
states) DotZot – 5.5% of the Tax Paid (15% Service Tax additional)

BlueDart - 5% of Tax paid whichever is higher (15% Service Tax

additional)

Invoice value up to Rs 5000 – Free


Insurance Invoice value more than 5000 – 0.5% of Invoice value (15% Service
Tax additional)

1. No COD shipments will go to Kerala & Pondhicherry due to state

regulations.
2. Delhivery doesn't accept any product value more than Rs.
Notes
4998/- for Uttarakhand.
3. For J&K, Form 58 will be required, if product value is more than
Rs. 5000/-


 Courier charges / T&C
(For Starter Plan @ Rs. 999/- per month)

V) SUMMARY OF AGREEMENT
This document summarizes the terms and conditions of using Zepo Couriers as mentioned in the Legal agreement.
You are required to read, understand and agree to these terms.

1. I understand that sending of prohibited items like Hazardous or Flammable Substances, Arms &
Ammunitions, etc is not permissible and I shall abide by those restrictions.

2. I have read and understood the shipping rates of all the courier companies and their sub services and also
understand that the shipping rates are subject to change once a year.

3. I agree to declare the accurate weight and dimensions of my packages while scheduling shipments. I also
agree that no disputes can be raised with respect to billing, due to incorrect entry of data while scheduling.

4. I understand that sometimes the volumetric weight of my package could be higher than the physical weight
and agree to be billed for whichever is higher.

5. I understand that I have to use only Shipping Labels(AWB’s) that are generated from the dashboard and
not manual labels; use of manual labels will result in a fine of Rs.500.

6. I understand that there is a 5% chance that pick-up services may face issues due to operational concerns of
the courier company especially in case of new pickup locations.

7. I understand that I will be liable for the freight charges and the return charges of a shipment if returned.

8. I agree to the terms and conditions that the COD remittance reports for shipments delivered from the 1st to
15th of a month will be shared in the reports sent on the 30th of the same month and similarly for shipments
th th th
delivered from the 15 to 30 the reports will be shared on the 15 of the next month.

9. I understand that in case of discrepancies in the bills,the dispute should be raised within 7 days.I also
understand that the following things would be required as proof:
- Manifest signed by the pickup boy
- Pictures of a similar shipment on weight scale and a measuring tape along its dimensions in case of
weight issues.

10. I also understand that there are certain additional taxes like octroi & entry taxes levied by certain state
governments and I am liable to bear those taxes when required.

11. I understand that proper packaging of my products has to be done from my end. I shall be solely liable for
any damage arising out of improper packaging.

12. I understand that additional government rules and norms can be applicable while shipping to certain states
and are subject to change without prior intimation and will abide by them.

13. I understand the process of an insurance claim takes 45 to 60 days and that insurance is provided only for
the invoice amount & does not include the freight charges of the shipment.

14. I understand that MSDS (Material Safety Data Sheet) is required for shipping liquid and semi solid products
and agree to furnish the same for every consignment that carries such products. I also understand that liquid
and semi solid products cannot be sent via Air and will be sent only through Surface Shipping.

15. I understand that an additional refundable, security deposit of Rs. 2,000/- is

applicable. This amount needs to be paid at the time of scheduling the first shipment.