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0 ISO SERIES
8.1.2 Explain the basic concept and main terms in ISO 9000 series
What is ISO?
ISO is an International Organization for Standards that was formed by technical committees.
They provide user-friendly guidelines for a wide range of organizations. Examples of these
organizations include manufacturing, processing, servicing, printing, forestry, and
electronics ISO was established in 1947, in Switzerland, with the purpose of developing
intellectual, scientific, technological, and economic corporation between member countries
(Bureau of Business Practice).
The ISO 9000 standards basically have three requirements. First, the company must
document the quality system and business process in detail. Second, the company must
make sure each employee understands and follows the guidelines put forth by the
documentation. And third, the documented quality system must be constantly monitored
through internal and external audits, and changed or updated when necessary.
ISO 9000 registration ensures that organizations take time to understand what their key
quality processes are, that the processes are implemented and followed by everyone in the
organization and that the processes are documented and maintained to a degree that they can
be demonstrated to an outside agency.
"A quality management principle is a comprehensive and fundamental rule / belief, for
leading and operating an organisation, aimed at continually improving performance over the
long term by focusing on customers while addressing the needs of all other stake holders".
1. Customer-Focused Organisation
2. Leadership
3. Involvement of People
4. Process Approach
6. Continual Improvement
Principle 4 - Process Approach : "A desired result is achieved more efficiently when
related resources and activities are managed as a process."
Principle 7 - Factual Approach to Decision Making : "Effective decisions are based on the
analysis of data and information."
•ISO 9004- focuses on how to make a quality management system more efficient
and effective.