Ombudsman Process

Flowchart
CGRF issues Order

Not in favor In favor of

In favor of MSEDCL
of Consumer Consumer

Comply Consumer files Appeal at EO

Order Consumer Vs Respondent Respondent:
Zone Office
Circle Office
Subdivision Office
Copy of Appeal received
to Respondent
1. Respondent
prepares
reply
Respondent informs the details
2. Submits reply
to Zone Office
at EO , Circle ,
Zone
3. Attends
Zone Office Authorized User Hearing at EO
Enters the Case Details in ERP System

Order issued by EO

In favor Not in favor

of MSEDCL of MSEDCL In favor of Not in favor
Consumer of Consumer

Comply EO Order Appeal at High Court Consumer Appeals at MERC

Report Generated at Zone Office

Consolidated Report Generated at Corporate Office