Documente Academic
Documente Profesional
Documente Cultură
*problem
*cause of problem
* recommend and justify recommendations
* how problems could have been avoided
* formulate a policy to be used as a guide in future situations
Our product development laboratory was headed by a nationally acknowledged specialist who
holds an M.S. degree. Over the years through hard work, he has built up the laboratory into a highly
accredited one.
To help him in his work, we hired a young man who holds a Ph.D. degree to be his assistant, and
there was where our problem begins. The young man refused to take orders from his superior whose
academic background was inferior to his.
I have explained to him repeatedly that while his superior does not have a doctorate, he is a
nationally recognized authority in the field and taking instructions from him does not demean his
professional standing. He was unconvinced.
Alvarado had been employed as mail sorter for 10 years. He had performed satisfactorily.
Others in his group, however, had more seniority and had shown better leadership qualities over the
years. For these reasons, he was sidetracked for the promotion.
The superintendent did not know that Alvarado spent some time in a mental hospital so he
called the Personnel Department to verify the truth about it. Apparently, Alvarado failed to provide
such information in his employment record.
From the grapevine, the superintendent learned that Alvarado has a gun collection and an
extremely violent streak. He has even figured out in two shootouts.
For failing to provide all necessary employment information, the superintendent thought of
firing him. Should he or shouldn’t he?
The following memo was sent to all the 35 faculty members of St. John’s College:
“Our consultant, Wilson and Guzman, Inc., has recommended the use of polygraph test as part
of our faculty development program. I approved the recommendation. The schedule for the test will be
posted on the bulletin board next week. Your cooperation in this regard will be appreciated.”
Two days later, the college president received the following letter signed by 30 faculty
members:
“We, the undersigned, serve the notice to the president of St. John’s College that we consider
the taking of polygraph test an invasion of our privacy and, refuse to comply with request.”