A member of the

La Consolacion College Tanauan Unified La Consolacion College

– South Luzon

Bachelor of Science in Hospitality Management

COURSE SYLLABUS
Course Title Basic Housekeeping Course Code HOUSEOP
Course Type Lecture Course Credit 3 units
Pre-Requisites None
Course Description This course is designed to provide students with knowledge, skills and attitudes to perform housekeeping duties and responsibilities to be a qualified
Housekeeping Attendant.

VISION
ULCC-SL, as a Catholic Augustinian-Marian Educational System, commits itself to holistic formation of the 21st century learners.

MISSION
As we nurture a system of ASOLC unified learning communities in Laguna and Batangas, we assume the responsibility of:
 Providing innovative and transformative education for lifelong learning;
 Creating sustainable community involvement and extension program; and
 Utilizing functional research projects for the development of the ULCC-SL campuses, industry partners, educational pedagogies, and communities.

INSTITUTIONAL GRADUATE ATTRIBUTES CORE VALUES

IGA 1 – Christ-Centered Unity in Truth
IGA 2 – Service- Learners Loyalty
IGA 3 – Life-Long Learners Compassion
IGA 4 - Nationalist Committed to Competence
IGA 5 – Globally-competent individuals Service to God and Country
IGA 6 - Gender-sensitive individuals Love of creations
IGA 7 – Stewards of God’s creation
IGA 8 – Research-oriented

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 A member of the
La Consolacion College Tanauan Unified La Consolacion College
– South Luzon

PROGRAM OUTCOMES
Common to all Programs:
1. Articulate and discuss the latest developments is specific field of practice;
2. Effectively communicate orally and in writing using both English and Filipino;
3. Work effectively and independently in multi-disciplinary and multi-cultural teams;
4. Act in recognition of professional, social, ethical responsibility; and
5. Preserve and promote “Filipino historical and cultural heritage” based on RA 7722.
6. Demonstrate thorough understanding and observe Christian Faith as LCCian learners and future professionals
7. Integrate ULCC-SL's advocacies and curricular and communal innovations, and solutions
8. Promote equality in personal, social and cultural relationship with and among people in the immediate and larger communities
Common to Business and Management

1. Perform basic functions of management, planning, organizing, leading and controlling;

2. Apply basic concepts that underlie each of functional areas of business (marketing, finance, human resources management, production and operations management,
information technology, and strategic management) and employ these concepts in various business situations;
3. Select the proper decision making tools to critically, analytically and creatively solve problems and drive results;
4. Apply information and communication technology (ICT) skills as required by the business environment;
5. Work effectively with other stakeholders and manage conflict in the workplace;
6. Plan and implement related activities;
7. Demonstrate corporate citizenship and social responsibility; and
8. Exercise high personal moral and ethical standards.
Common to Tourism and Hospitality Program:
1. Demonstrate knowledge of tourism industry, local tourism products and services
2. Interpret and apply relevant laws related to tourism industry
3. Observe and perform risk mitigation activities
4. Utilize information technology applications for tourism and hospitality
5. Manage and market a service-oriented business organization
6. Demonstrate administrative and managerial skills a service-oriented business organization.

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 A member of the
La Consolacion College Tanauan Unified La Consolacion College
– South Luzon

7. Prepare and monitor industry specific financial transactions and reports

8. Perform human capital development functions of a tourism oriented organization
9. Utilize various communication channels proficiently in dealing with guests and colleagues
Specific to BS Tourism Program:
1. Plan, implement and monitor tours and sales activities
2. Research, plan and conduct various tour guiding activities
3. Develop appropriate marketing programs and arrange the required travel service
4. Plan/ Organize, implement and evaluate MICE activities
5. Plan, develop and evaluate tourism sites and attractions
COURSE CONTENT
Learning Outcomes Topic Outcomes-Based References Evaluation of Values Integration
Activities (OBA) Outcomes
(Assessment Tools)
The students can: Topics: Interactive Learn and Practice Hotel Housekeeping Results of Quiz Competence
Lecture/Discussion By: Celia E. Carino, Grace D. Landrido
Research information Introduction to and Jennefer L. Yap Results of Scavenger
relevant to the Hotel Housekeeping Student Interaction Hunt
operation of Room Management Applications by
housekeeping Housekeeper’s Scavenger Hunt ( Kramran, AK Results of the
department Profile Library Research conducted interview
Based) ASEAN MRA-TP TOOLBOX on housekeeper
attributes
TESDA Training Regulations

Prepare action plan on Housekeeping Areas Interactive Lecture / Proposed Action plan Competence
managing in the Hotel Discussion by group
housekeeping areas in
the hotel Public Area

Floor Area

Perimeter Area

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 A member of the
La Consolacion College Tanauan Unified La Consolacion College
– South Luzon

Apply housekeeping Housekeeping Interactive Learn and Practice Hotel Housekeeping Matrix of applied Competence
standards in Standards Lecture/Discussion and By: Celia E. Carino, Grace D. Landrido standards against
housekeeping and Jennefer L. Yap issues and concern
concerns and issues The Area is totally
clean Room Management Applications by
Kramran, AK
The Amenities are
Complete ASEAN TOOLBOX

The Appliances,
Furniture and Fixtures
are well Maintained

Professionalism

Guest Relations
PRELIMINARY EXAMINATION
Evaluate Performance Principles of Interactive Learn and Practice Hotel Housekeeping Research paper Competence
of students in the Cleaning Lecture/Discussion By: Celia E. Carino, Grace D. Landrido conducted by students
application of and Jennefer L. Yap
principles of cleaning Types of Dirt Research on the applied Results of Peer
public area and cleaning methods in at Room Management Applications by Assessment on
guestrooms Elements of Cleaning least 3 hotels Kramran, AK Students performance

Cleaning Methods Simulation activity per ASEAN TOOLBOX Assess thru rubrics
group cleaning a room
and identify types of dirt
in the room, combined
elements in cleaning and
applied cleaning
methods
Types of Cleaning in Interactive Learn and Practice Hotel Housekeeping Results of Interactive Competence
the Hotel Lecture/Discussion and By: Celia E. Carino, Grace D. Landrido Lecture and Student
Student Interaction and Jennefer L. Yap Interaction
General Cleaning
Group Discussion on the Room Management Applications by Comparative paper on
Regular Cleaning principles of general Kramran, AK the conduct of general
cleaning, regular cleaning, regular
Make up Room cleaning, make up room ASEAN TOOLBOX cleaning, make up
and turn down service

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 A member of the
La Consolacion College Tanauan Unified La Consolacion College
– South Luzon

Turn Down Service room and turn down

service
Hotel Amenities Interactive Learn and Practice Hotel Housekeeping Results of Interactive Competence
Lecture/Discussion and By: Celia E. Carino, Grace D. Landrido Lecture and Student
Public Area Student Interaction and Jennefer L. Yap Interaction

Guestroom Simulation Exercise Room Management Applications by Results the simulation

( Memory Recognition Kramran, AK exercise
Activity and
Categorization of Hotel ASEAN TOOLBOX
Amenities)
Cleaning Tools and Interactive Learn and Practice Hotel Housekeeping Results of Interactive Service
Equipment Lecture/Discussion and By: Celia E. Carino, Grace D. Landrido Lecture and Student
Student Interaction and Jennefer L. Yap Interaction
Maid’s Cart
Simulation activity on Room Management Applications by Results of the
Cleaning Tools identification and Kramran, AK simulation activity on
proper use of cleaning identification and
Cleaning Equipment tools, equipment and ASEAN TOOLBOX proper use of cleaning
chemicals used in tools, equipment and
Cleaning Chemicals housekeeping chemicals used in
housekeeping
Tips in Using Field work ( conduct an
Cleaning Products interview on a selected Results of the field
and Tools hotel/ resort on cleaning work/interview on a
chemicals for cleaning selected resort or hotel
and maintenance of the relative to the cleaning
hotel) tools and chemicals
used for cleaning.
MIDTERM EXAMINATION
Demonstrate the Cleaning Procedures Interactive Learn and Practice Hotel Housekeeping Results of Interactive Service
methods/ procedures by Area Lecture/Discussion and By: Celia E. Carino, Grace D. Landrido Lecture and Student
ion cleaning the Student Interaction and Jennefer L. Yap Interaction
different public areas PUBLIC AREA
such as mopping, Lobby Simulation Activity by Room Management Applications by
dusting, polishing and Restaurant partner on Towel Art Kramran, AK Results of Simulation
vacuuming; and Function Room Presentation Activity on the towel
Public Area Restroom ASEAN TOOLBOX fold art presentation
Guestroom with the use of rubric
Bedroom

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 A member of the
La Consolacion College Tanauan Unified La Consolacion College
– South Luzon

Perform the standard Bed making Simulation Exercise by Results of Simulation

operational procedure Turning Down partner on Bed Making Activity on Bed
in: Vacuuming and Room Cleaning Making and Room
 Cleaning the Replenishing Cleaning with the use
Lobby Amenities of rubric
Bathroom
 Cleaning the
Wash Basin
Restaurant Lavatory
Area Bath Tub
 Cleaning the Shower Room
Function Bathroom Floors
Room Living Area
Dining Area
 Cleaning the
Kitchen Area
Public Area Swimming Pool
Comfort Parking Area
Room Hallways
Elevators and Stairs
Facilitate seminar on Other Housekeeping Facilitation of seminar Learn and Practice Hotel Housekeeping Reflective essays on Competence
various housekeeping Tasks by group on based on By: Celia E. Carino, Grace D. Landrido inputs shared by the
Tasks the following on topics: and Jennefer L. Yap resource speakers
Reporting Breakages,
Damages and Missing - Lost and Room Management Applications by Documentation of the
Items in the Assigned Found Kramran, AK seminar conducted
Areas Procedure
Customer Service - Butler Service ASEAN TOOLBOX
- Fire and
Laundry Service Emergency
Procedures
Lost and Found - Safety and
Procedure Concerns

Butler Service

Fire and Emergency

Procedures

Safety and Security

Concerns

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 A member of the
La Consolacion College Tanauan Unified La Consolacion College
– South Luzon

Conduct interview and Laundry Operations Interview and Visit Documentation of the Competence
visit on industrial atleast 3 industrial interview and visit of
laundry in the area Laundry Tools laundry business in the students on the
the area laundry operation in
Laundry Chemicals the area

Laundry Procedure

Laundry Symbols
FINAL EXAMINATION

REFERENCES

Carino, CE et al. (2013). Learn and Practice Hotel Housekeeping, Mindshapers Co., Inc.

Kramran, AK (2013) Room Management Applications, woodhead publishing

ASEAN MRA-TP (Toolbox) https://www.asean.org/storage/images/2013/economic/handbook%20mra%20tourism_opt.pdf

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 A member of the
La Consolacion College Tanauan Unified La Consolacion College
– South Luzon

GRADING RUBRICS

Name: _______________________________ Score: _______________________

Subject: ______________________________ Reporter: _____________________

BED-MAKING

Task/s 4—Excellent 3—Good 2—Fair 1—Needs Improvement Total

1. Bed PAD Excellent Execution Satisfactory Execution Fair Execution Needs Improvement
2. Flat Sheet Excellent Execution Satisfactory Execution Fair Execution Needs Improvement
3. Flat Sheet Excellent Execution Satisfactory Execution Fair Execution Needs Improvement
(Wrong-side up)
4. Blanket Excellent Execution Satisfactory Execution Fair Execution Needs Improvement
5. Flat Sheet Excellent Execution Satisfactory Execution Fair Execution Needs Improvement
(Wrong-Side Down)
6. Dress the Pillow Excellent Execution Satisfactory Execution Fair Execution Needs Improvement
7. Bed Cover Excellent Execution Satisfactory Execution Fair Execution Needs Improvement

Oral presentation Rubric

Presentation Rubric
1 2 3 4 Total
Audience cannot understand Audience has difficulty following Student presents information in Student presents information in logical,
Organization presentation because there is no presentation because student jumps logical sequence which audience interesting sequence which audience can
sequence of information. around. can follow. follow.
Student is uncomfortable with Student demonstrates full knowledge
Student does not have grasp of Student is at ease and answers most
information and is able to answer (more than required) by answering all
Subject Knowledge information; student cannot answer questions with explanations and
only rudimentary questions, but class questions with explanations and
questions about subject. some elaboration.
fails to elaborate. elaboration.
Student occasionally uses visual
Student uses superfluous visual Student's visual aids relate to the Student's visual aids explain and
Visual Aids aids that rarely support the
aids or no visual aids. presentation. reinforce the presentation.
presentation.
Student's presentation has four or Presentation has no more than two
Presentation has three misspellings Presentation has no misspellings or
Mechanics more spelling errors and/or misspellings and/or grammatical
and/or grammatical errors. grammatical errors.
grammatical errors. errors.
Student occasionally uses eye Student maintains eye contact most
Student makes no eye contact and Student maintains eye contact with
Eye Contact contact, but still reads mostly from of the time but frequently returns to
only reads from notes. audience, seldom returning to notes.
notes. notes.

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 A member of the
La Consolacion College Tanauan Unified La Consolacion College
– South Luzon

Student mumbles, incorrectly
pronounces terms, and speaks too
Verbal Techniques
quietly for audience in the back of
class to hear.
Student's voice is low. Student
incorrectly pronounces terms.
Audience members have difficulty
hearing presentation.
Student's voice is clear. Student
Student uses a clear voice and correct,
pronounces most words correctly.
precise pronunciation of terms so that all
Most audience members can hear
audience members can hear presentation.
presentation.
Total Points

Housekeeping Thursday – 2:30-5:30

SCAVENGER HUNT

WORK with a partner (BSHM-1)

1. Visit the new library, ask the name of the Head Librarian.
2. List down the total titles of reference books, author/s, year publish of Housekeeping course available at LCCT
Library
3. Take one groupie photo with the new library and with the librarians.
4. List down the available journals related to Housekeeping available at the library
5. Browse one Housekeeping Book and write the interesting topic/s that strike you most. Justify your answer.
6. Take one Case Study related to Housekeeping and summarize it into 3 paragraphs, 8-10 sentences each
paragraph.
7. Take a selfie with your Favorite Housekeeping Principle
8. Take a photo of your group with “I LCCT”

Date Revised: Prepared by: Checked by: Verified by: Approved by:

(06/10/2018) Arlene I. Benignos, MBA,CHP Arlene I. Benignos, MBA,CHP Elizabeth Bumalay, RL, MSLS Juan L. Matanguihan, MAEd
Chair, SIHTM Chair, SIHTM Chief Librarian College Dean

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