Assessment Task 1

Question 1 Complete the following diagram of the HR lifecycle. Identify the human resource activities
(three at a minimum) for each stage. Highlight the functions for the recruit, select and induct stages.

Answer

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Stage 1: recruitment and selection
 Recruitment ads
 Selection criteria planning
 Selecting employees to join

Stage 2: engagement and retention

 Employee benefits
 Compensation
 Rewards

Stage 3: performance management

 Provide employee constructive feed back
 Identify employee for more challenging work
 Setting performance bench mark

Stage 4: training and development

 Training plane
 Provide mentoring session
 Monitoring training results
Stage 5: workforce planning
 Performance monitoring plane
 Operational planning
 HR strategic planning

Question 2
During the planning and specification stage of the Human Resource Lifecycle, HR practitioners
must consider future recruitment needs. Identify three reasons why additional staff might be
required?

Answer
In order to grow the business or expand the business to employee more staff to cope with increase in
demand new position is needed.

Question 3
What might be the consequences of failing to anticipate recruitment needs?

Answer
Understaffing could lead to existing to deal with stress as the attempt to meet additional demand with
adequate resources and assistance if the required work is not completed the firm could experience an
increase in refunds and also decrease in incoming customers in the future as well.

Question 4
Why is it important to develop or review the job description, and to identify selection criteria
before developing the interview questions?

Answer
Is it important because you want to be getting highly quality candidate and in order to do that you must
create a job description which give you outline of all function they need to be able to perform and also
have a criteria of people you want so you know they will fit the quality that you want.

Question 5
Why is it important to integrate and induct people into an organization?

Answer
In order for them to be fully informed about their work and about the company before they go into work

Question 6
The human resource lifecycle is portrayed as a circle. Please explain why?

Answer
They are in circle because these are the things that must be done regularly.
Question 7
Why is it important to keep all necessary documents in accordance with organisational
procedures on completion of the recruitment and selection process?

Answer
It is important to keep all the records with organizational procedure on completion of the recruitment
and selection process because whenever in future any dispute arises between the employee and the
employer then these records are available to resolve that issue.

Part B - Job description and advertisement

COFFEE VILLE 1.
Job description and role requirements.
Cafe Ville Manager
Melbourne.
Café Ville are looking for a café manager, you will have worked previously as a Café Manager and you are
required to play a hands on role on a daily basis within the business. You are someone who works well
under pressure and can maintain a calm demeanor throughout busy periods. Current drivers license and
own transport is favorable.
You will be responsible and accountable for the following;
 Coordinating the café schedule, covering different shifts if necessary.
 Serving as the lead customer service contact at the café,
 Including answering questions, welcoming customers, and other communications.
 Responsibility for keeping café area clean,
 neat and orderly. Ordering any supplies needed for the café.
 Must be highly motivated.
 Excellent communication and interpersonal skills.
 Excellent management and leadership skills.
 Good organizational skills.
 An understanding of food and beverage operations.
 Must be available to work four weekdays and Saturday each week.
 Social media savvy especially with Facebook and Twitter.
 Bilingual skills desirable (particularly Italian, Greek or Chinese)

The role is full time or part time café manager

(working Tuesday- Saturday or Wednesday Saturday) 7am-5pm. Job Type: Full-time/ Part-time Required
experience: At least three years’ experience in: Managing staff, including training.
Performance appraisals.
Job Location:
Melbourne.

Coffee Ville job description template.

Job title: Café manager.
Salary: $931 ($24.50 an hour)
Hours: 38 hours full-time.
Location: Melbourne.
Reporting relationship: We are looking for a cafe manager to ensure that anyone of any age, gender,
cultural background feels welcome to apply. At least 3 years experience in managing staff, including
training, performance appraisals, most be highly motivated, excellent communication and interpersonal
skills, excellent management and leadership skills, good organizational skills, understanding of food and
beverage operations and bilingual skills desirable (particularly Italian, Greek or Chinese).

About coffee Ville

CoffeeVille is a family-owned and run café located in Melbourne. CoffeeVille aims to serve quality food
and fair trade coffee at a city pace. The café is currently open 7 am–5 pm, Monday to Friday. CoffeeVille
has been experiencing consistent growth in sales and numbers of customers over the last two years. This
growth has led to a need for a second floor manager who is able to manage customer complaints, take
responsibility for higher level café operations and manage staff performance.

Purpose of position:
We have a manager but he is not there on Fridays, the café does not run as smoothly. The owners of the
café have also decided to start opening on Saturdays, and would like to have at least one manager
working from Monday to Saturday to improve the quality of services and make our customers happy.

Responsibilities and duties:

The café manager and leader who has passion, enthusiasm and personality to manage all aspects of our
busy social enterprise Café located in Melbourne. The varied role includes menu planning and ordering;
day to day operational and staff management, building and nurturing relationships with our loyal and
busy customers; developing the catering aspect of the business; managing suppliers; financial
management, budgeting and POS handing

Key responsibilities:
All aspects of day to day operational management of the café.
 Ensure consistently excellent customer experience.
 Achieve daily/weekly sales targets.
 Lead on all aspects of daily staff management, from roster planning, training and coaching and
quality control to ensure consistently high standards of daily operations. Oversee the daily
menu, food quality control and food prep.
 Manage from of house responsibilities and lead the small team creating a smooth and
harmonious café atmosphere. End of day duties, cash handing, sales reporting and banking
procedures.
 Calmly (and with a cracking good sense of humor), manage the daily surprises,
 dramas and unplanned hiccups that occur with any busy café and social enterprise. Cover all
the roles during breaks and illness including food prep and barista responsibilities
Academic and Trade Qualifications

Tools and technologies.

Managers need to be familiar with the equipment that is used in the preparation of food and beverages
in their particular place of business. However, they also need to be familiar with office equipment such
as computers, phones and fax machines

Education and training.

Bachelor of business majoring in management
 Proficient on a computer; familiar with software programs such as Microsoft Word,
 Excel, Outlook

Personal qualities and behavioural traits.

 Must be highly motivated.
 Excellent communication and interpersonal skills.
 Excellent management and leadership skills.
 An understanding of food and beverage operations.
 Social media savvy especially with Face book and Twitter.
 Bilingual skills desirable (particularly Italian, Greek or Chinese)

4. Advertisement template.
Selected advertisement channels
 Newspaper
 classifieds Face book Café
 notice board
 Classifieds online Café window
 Industry newsletter

Reasons for selected advertising channels:

We decided selected Face book because is a social media and the people spend most of their time on
Face book. The 80% of all internet users use Face book and they use it daily.

Face book advertisement is the most targeted form of advertisement, you can advise people by age,
interest, behavior and location.

Face book is cheapest, fast, and measurable, can drive off-line sales, can engage the website visitors
and is in real time.

We decided selected a café window advertising because all the customers can see and if they know
about somebody that need job they are going to said about it, and also they can talked about the place
and try to help the owners to find a good employee.

All the people that are walking around the café don’t have to entrance because they can see the
advertisement outside and also the advertisement could be seen during the night when the café is
close.
Job ad- Café Manager
● Café Manager
● Coffee Ville- Melbourne
● $931 ($24.50 an hour)
● February 5th 2018
● This is a big opportunity that you can not lose if you want to grow in your profession “Transcendent
values such as trust and integrity are literally translated into income, benefits and prosperity”