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The history and The organization and Travel agents


development of structure of tourism page29
tourism page 18
page6

SECTION 1 SECTION 1 SECTION 1


An introduction to tourism Why do people travel? What kind of holiday?
List ening 1 Speaking Speaking and vocabulary
Personal experiences Reasons fortravelli ng Holiday types
Speaking Listening 1 Reading
Tourist attracti ons A passenger survey at an airport Four holidays
language focus 1 language focu s 1 listening 1
Talking about likes and disli kes Question forms Booking a holiday
Ta lking about past experiences Output task language focus 1
Outputtask Class passenger survey Taking a booking
Making suggestions and giving
Class survey and class profiles
information (spoken)
Output task
Travel agent role-play

SECTION 2 SECTION 2 SECTION 2


Developments in tourism Statistical information about travel The business traveller
Vocabul ary and touri sm Vocabul ary and listening 2
The language of touri sm Reading The needs ofthe business traveller
Speaking Displaying statistical information Reading and speaking
Key events in the development of language focus 2 Holiday Inn Priority Club
tourism Describing graphs and statistics Output t ask
Reading Output task Comparing facilities atthree hotels
'Footprints in the sa nds oftime' A stati stica l report
Output task
Pioneers of touri sm

SECTION 3 SECTION 3 SECTION 3


Festiva ls Working in tourism Visas
Listen ing 2 Reading listening 3
Imnarja festiva l Th e structure of th e touri sm industry US visa req uirements
l anguage foc us 2 Vocabul ary language focus 2
Describing procedures - present Jobs in touri sm Obligation and permission
simple passive Listening 2 Telephone language
Output task Identifying jobs and situations Output task
Otherfestiva ls Output task Telephone conversations
Producing a CV

Activity Activity Activity


The geography oftourism Tourism in The Gambia, Sierra leone, My hols
2 and Belize
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Tour operation Air travel Travel by sea and river-


page43 page60 cruises and ferries
page 74

SECTION 1 SECTION 1 SECTION 1


The role of the tour operat or Announcements and procedures Cruise info rm ation
Vocabulary Speaking Speaking
Travel agents and t our operators Experiences offi ying Types of water holiday
Listening 1 Listening 1 Reading
Travel agents and tour operators Airport announcements General in fo rm ati on
Reading Reading and vocabul ary Language focus 1
The tour operator's in-tray Airport procedure The passive voice for giving
Output t ask Language focus 1 information
Tour operator's replies Explaining procedure Output task
Output ta sk Passenger information
Cabin crew procedure

SECTION 2 SECTION 2 SECTION 2


Negotiati ons Checking in Ticket info rm ation and itineraries
Reading Reading Reading and speaking
Negotiation techniques Boa rding passes and check-in screens Greek ferries
Listening 2 Listening 2 Reading and speaking
Prelimina ry negotiations Atthe check-in desk A t rip down t he Nile
Language focus 1 Output t ask Language focus 2
Arranging a meetin g Checking in Talking about fu ture arrange ments
Ident ifying and p roposing areas of Output t ask
discussion Travel arra ngements
Output t ask
Negotiat ions with a hotel

SECTION 3 SECTION 3 SECTION 3


Handli ng complaints Flight attendants On-board info rm ation
Listening 3 Listening 3 Listening 1
Three comp laints Could you be a fiight attendant? Intern ational eti quette
Languag e focus 2 Reading Vocabul ary
Respo nding t o complaints (spoken) Psychology q uestionna ire fo r potential Ships and cabin s
Output ta sk fii ght attendants List ening 2
Feedback questi onnaires Language focu s 2 Cabin accom modation
Indirect questions (revision) Output t ask
Speaking Desig ning and explaining crui se
Flig ht attendant j ob interview
accommodation
Output task
Cabin crew ro le-play
Activity Activity Activity
Pl anni ng a seri es oftours Cust oms reg ulati ons Cru ise itinerary
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Travel by road and rail Tickets, reservations, Tourist information


page 88 and insurance page 122
page 105

SECTION 1 SECTION 1 SECTION 1


The best way to trave l? Fact s and figures Tourist attraction s and faciliti es
Speaking Reading and vocabulary Vocabulary
Travel experiences Travel documents Tourist attractions
Reading Reading Listening 1
A rail j ourney in India Prices and faciliti es at Hotel King Enquiries at a tourist info rmati on
Listening 1 Solomon's Palace centre
A weekend brea k Language focus 1 Reading
Language focus 1 Calculating and quoting prices Information on Bangkok
Compari so n, contrast, and Output task Language focus 1
reinforcement (spoken regi st er) Finding out about prices and faciliti es Ad vice and suggestions (written register)
Output task Output task
London to Pari s Writing a touri st information leaflet

SECTION 2 SECTION 2 SECTION 2


Independent travel overland Bookings and reservations Sydn ey - w here to st ay and what to see
Reading Listening 1 Reading and speaking
VIA Rail Canada Stages in booking a holiday Accommo dation in Sydn ey
Listening 2 Reading Listening 2
Enquiring about a motorhome Travel agency documents Sydney Harbour Bridge
Reading and speaking Reading Language focus 2
Explaining ca r- hire arrangements Travel agency letters Giving factu al information
Output ta sk Listening 2 Measurem ent and dimension
Fly-drive holidays in th e US Selling an air ti cket Output task
Output task Inform ation on touri st sights
Making flight re servation s

SECTION 3 SECTION 3 SECTION 3


Coach tours - d rea m or disast er? Wh en things go wrong Theme park holidays
Reading Reading Reading
A coach tour of Europe Travel insurance Disneyland" Pari s
Listening 3 Listening 3 Reading and speaking
A disastrous to ur Holiday disasters Accommodati on options at
Language focus 2 Language focus 2 Disneyland" Paris
Dealing wi th problems - sympathizing Describin g events in th e past Output task
and ca lming Output task Planning a th eme park
Output task Insurance report form s
Faxes to Head Office

Activity Activity Activity


The Road and Rail Game Tourist budgets Tourism in Stratford-upon-Avon