The history and The organization and Travel agents
development of structure of tourism page29 tourism page 18 page6
SECTION 1 SECTION 1 SECTION 1
An introduction to tourism Why do people travel? What kind of holiday? List ening 1 Speaking Speaking and vocabulary Personal experiences Reasons fortravelli ng Holiday types Speaking Listening 1 Reading Tourist attracti ons A passenger survey at an airport Four holidays language focus 1 language focu s 1 listening 1 Talking about likes and disli kes Question forms Booking a holiday Ta lking about past experiences Output task language focus 1 Outputtask Class passenger survey Taking a booking Making suggestions and giving Class survey and class profiles information (spoken) Output task Travel agent role-play
SECTION 2 SECTION 2 SECTION 2
Developments in tourism Statistical information about travel The business traveller Vocabul ary and touri sm Vocabul ary and listening 2 The language of touri sm Reading The needs ofthe business traveller Speaking Displaying statistical information Reading and speaking Key events in the development of language focus 2 Holiday Inn Priority Club tourism Describing graphs and statistics Output t ask Reading Output task Comparing facilities atthree hotels 'Footprints in the sa nds oftime' A stati stica l report Output task Pioneers of touri sm
SECTION 3 SECTION 3 SECTION 3
Festiva ls Working in tourism Visas Listen ing 2 Reading listening 3 Imnarja festiva l Th e structure of th e touri sm industry US visa req uirements l anguage foc us 2 Vocabul ary language focus 2 Describing procedures - present Jobs in touri sm Obligation and permission simple passive Listening 2 Telephone language Output task Identifying jobs and situations Output task Otherfestiva ls Output task Telephone conversations Producing a CV
Activity Activity Activity
The geography oftourism Tourism in The Gambia, Sierra leone, My hols 2 and Belize 4 ......... .,.,.".." .. ............ . ~ 5 6 .. , ~ ,. " , ' " . .. A
Tour operation Air travel Travel by sea and river-
page43 page60 cruises and ferries page 74
SECTION 1 SECTION 1 SECTION 1
The role of the tour operat or Announcements and procedures Cruise info rm ation Vocabulary Speaking Speaking Travel agents and t our operators Experiences offi ying Types of water holiday Listening 1 Listening 1 Reading Travel agents and tour operators Airport announcements General in fo rm ati on Reading Reading and vocabul ary Language focus 1 The tour operator's in-tray Airport procedure The passive voice for giving Output t ask Language focus 1 information Tour operator's replies Explaining procedure Output task Output ta sk Passenger information Cabin crew procedure
SECTION 2 SECTION 2 SECTION 2
Negotiati ons Checking in Ticket info rm ation and itineraries Reading Reading Reading and speaking Negotiation techniques Boa rding passes and check-in screens Greek ferries Listening 2 Listening 2 Reading and speaking Prelimina ry negotiations Atthe check-in desk A t rip down t he Nile Language focus 1 Output t ask Language focus 2 Arranging a meetin g Checking in Talking about fu ture arrange ments Ident ifying and p roposing areas of Output t ask discussion Travel arra ngements Output t ask Negotiat ions with a hotel
SECTION 3 SECTION 3 SECTION 3
Handli ng complaints Flight attendants On-board info rm ation Listening 3 Listening 3 Listening 1 Three comp laints Could you be a fiight attendant? Intern ational eti quette Languag e focus 2 Reading Vocabul ary Respo nding t o complaints (spoken) Psychology q uestionna ire fo r potential Ships and cabin s Output ta sk fii ght attendants List ening 2 Feedback questi onnaires Language focu s 2 Cabin accom modation Indirect questions (revision) Output t ask Speaking Desig ning and explaining crui se Flig ht attendant j ob interview accommodation Output task Cabin crew ro le-play Activity Activity Activity Pl anni ng a seri es oftours Cust oms reg ulati ons Cru ise itinerary 7 ... " 8 ••••• t ...... " ... ~,. . . . . . . . . . oIt 9 . . . . . . "."'.~ . . . . . . . . . . . . . . . '"
Travel by road and rail Tickets, reservations, Tourist information
page 88 and insurance page 122 page 105
SECTION 1 SECTION 1 SECTION 1
The best way to trave l? Fact s and figures Tourist attraction s and faciliti es Speaking Reading and vocabulary Vocabulary Travel experiences Travel documents Tourist attractions Reading Reading Listening 1 A rail j ourney in India Prices and faciliti es at Hotel King Enquiries at a tourist info rmati on Listening 1 Solomon's Palace centre A weekend brea k Language focus 1 Reading Language focus 1 Calculating and quoting prices Information on Bangkok Compari so n, contrast, and Output task Language focus 1 reinforcement (spoken regi st er) Finding out about prices and faciliti es Ad vice and suggestions (written register) Output task Output task London to Pari s Writing a touri st information leaflet
SECTION 2 SECTION 2 SECTION 2
Independent travel overland Bookings and reservations Sydn ey - w here to st ay and what to see Reading Listening 1 Reading and speaking VIA Rail Canada Stages in booking a holiday Accommo dation in Sydn ey Listening 2 Reading Listening 2 Enquiring about a motorhome Travel agency documents Sydney Harbour Bridge Reading and speaking Reading Language focus 2 Explaining ca r- hire arrangements Travel agency letters Giving factu al information Output ta sk Listening 2 Measurem ent and dimension Fly-drive holidays in th e US Selling an air ti cket Output task Output task Inform ation on touri st sights Making flight re servation s
SECTION 3 SECTION 3 SECTION 3
Coach tours - d rea m or disast er? Wh en things go wrong Theme park holidays Reading Reading Reading A coach tour of Europe Travel insurance Disneyland" Pari s Listening 3 Listening 3 Reading and speaking A disastrous to ur Holiday disasters Accommodati on options at Language focus 2 Language focus 2 Disneyland" Paris Dealing wi th problems - sympathizing Describin g events in th e past Output task and ca lming Output task Planning a th eme park Output task Insurance report form s Faxes to Head Office
Activity Activity Activity
The Road and Rail Game Tourist budgets Tourism in Stratford-upon-Avon