Michael K.

Doyle
(860) 965-0178 • Michael.38.Doyle@gmail.com • Michaelkdoyle.weebly.com • Linkedin.com/in/Mikedoyle7

Motivated Integrated Business major with a results-oriented passion for winning and extensive leadership
experience along with first-hand involvement in LEAN processes, project management, and customer service
SUMMARY OF QUALIFICATIONS
• Superior verbal, written, and interpersonal communication skills with a diverse population
• Agile learner and team player with the ability to adapt to any learning environment, project, or situation
• Hands-on, versatile leader with a demonstrated track record of working with productive teams that achieve their goals
• Proficient in Microsoft Office, Nielsen, IRI, and Salesforce

EDUCATION AND AWARDS

University of Central Florida, Bachelor of Science, Integrated Business, 3.53/4.0 May 2020
• Honors: Chick-fil-A Remarkable Future Scholarship, Bright Futures Scholarship
• Leadership: LEAD Scholars Program Graduate
• Awards: Dean’s List Spring 2017, Fall 2017, Fall 2018, Spring 2019

PROFESSIONAL EXPERIENCE
Procter & Gamble, Providence, RI May 2019 – August 2019
Sales Intern
• Discovered $1.7 million in incremental growth for the category in circular ad placement and imagery efficiencies
• Sold in two new items worth $2.1 million to one of P&G largest clients
• Created P&G print ad for NHL Stanley Cup Finals that generated over 400,000 impressions
• Used multiple software’s including Nielsen and IRI to identify, analyze, and interpret impactful data

Chick-fil-A, Winter Park, FL January 2015 – Present

Team Leader
• Lead in directing and supervising the Drive-Thru team which ranks top 2% of the Chick-fil-A chain nationwide
• Adding unique value to stores day-to-day operations by creatively motivating employees to provide the best guest experience possible
• Resolve guest concerns and challenging situations in person and over the phone using admirable interpersonal and communication skills
• Develop various multi-tasking abilities in a high-pressure environment while demonstrating excellent customer service

Chick-fil-A, Winter Park, FL May 2018 – August 2018

Regional Marketing Director Intern
• Increased sales 12.2% compared to LYS through various promotions, interactive events in-store and creative social media campaigns
• Oversaw the Winter Park Chick-fil-A Facebook and Instagram to post and respond to various guest questions, concerns or comments
• Took initiative to form and implement creative, in-store events such as ‘Super Hero Day’ and oversaw ‘Cow Day’ for both team members and
Chick-fil-A guests which resulted in increased guest traffic and total revenue for the store

Chick-fil-A, Winter Park, FL November 2015 – Present

Trainer
• Enable, shape, and communicate Chick-fil-A’s unique policies and procedures while training new hires on the team
• Adapt to each individuals teaching style and needs while understanding the various types of learner needs
• Instrumental in preparing new hires to become successful Chick-fil-A professionals capable of providing premier customer service

Sprint Corporate, Maitland, FL May 2017 – August 2017

Corporate Sales Intern
• Called businesses interested in Sprint services, developed a strong understanding of the wireless industry from an inside sales perspective
• Implemented a process where ‘no answer’ clients would then be put on a prospective client list for upper-level management to connect with
using advanced LinkedIn services
• Presented ‘no answer’ client process to the General Manager, the process was then adopted throughout the Sprint Corporate Maitland office
and is now used by over 110 sales representatives
• Researched and developed a presentation on the “Future of Retail” for a team of Sprint Executives and General Managers

CDM Smith, Maitland, FL May 2016 – November 2016

Southeast Regional Intern / Extended Co-Op
• Assembled bidder’s list for upper-level management with over 200 potential clients for an $18 million project in New Orleans, LA
• Traveled to various Southeast locations with CDM Smith to have a firsthand look at the construction and engineering sites
• Collaborated with project managers to review submitted bidders lists, invoices, RFI’s, and daily reports for strict deadlines
LEADERSHIP AND VOLUNTEERISM
Third Grade Teacher, Northland Church October 2013 – Present
• Create and teach an extensive learning curriculum for up to 30 elementary aged students each Sunday for the last 5 years
• Develop strong patience and organizational skills while proudly investing in future generations

Member of The Professional Selling Program, University of Central Florida August 2019 - Present
• Selected as one of 32 students from a pool of over 67,000 possible applicants to join UCF’s Professional Selling Program
• PSP prepares students with professional mentorship, multiple role-play scenarios, and meticulous sales training and preparation

President of Epsilon Eta, Delta Sigma Pi January 2018 – Present

• Meticulously created various forms of media, including videos, to deliver impactful and meaningful messages to the pledge class
• Delegated fundraising, marketing, and administrative tasks to 8 Executive Officers and their respective committees
• Challenged and coached a group of 23 peers to grow personally and professionally through weekly presentations and events