Region VI- Western Visayas

Division of Antique
BITADTON NATIONAL HIGH SCHOOL
Bitadton, Culasi, Antique

Final Examination in Food and Beverage Services

Direction: Read each item carefully. Shade the letter of the correct answer.
1. A personalized service offered by medium or large luxury hotels which provide their guests unique opportunity to
order food and beverages to their own rooms.
a. Food and Beverage service c. Room service
b. Kitchen service d. Dining service
2.Is broadly defined as the process of preparing, presenting and serving of food and beverages to the
customers.
a. Food and Beverage service c. Room service
b. Kitchen service d. Dining service
3. A list of foods that may be ordered at a restaurant.
a. Menu b. Prices c. guest list d. none of the above
4. His responsibiilities is to to take and serves food and beverage order according to prescribe standard of
service.
a.Waiter b. room service attendant c. trainee d. manager
5. Which of the following considers the responsibilities of the Food and Beverage Service department?
a. Ensuring the attainment of sales forecast
b. Coordinating with the kitchen and other departments on food preparation and service.
c. Maintaining the goodwill of patrons and guests through effective guests relations
d. all of the above
6. Which of the following is not true about room service?
a. a type of service that gives convenience to guest
b. a service where attendant delivers food to rooms of the guest
c. gives less profit at all to hotels
d. helps gain ultimate guest satisfaction
7. The following are the DON’TS to remember when bussing and clearing the table, except?
a. Do not stack dishes too high.
b. Avoid overloading trays and bus pans.
c. Never scrape leftovers in front or near the guest.
d. Maintain cleanliness
8. Which is NOT true about the food and beverage service objectives?
a. To satisfy the needs of the consumers
b. To provide a just quality of food and beverage
c. To provide friendly and welcoming atmosphere
d. To impart value for money
9. Continental Breakfast is a light type of a breakfast meal, which of the following is a set of continental
breakfast?
a. toasted bread, bangus, marmalade, juice, coffee, bottled water
b. toasted bread, marmalade, juice, coffee, tropical fruits, bottled water
c. sunny side up with sausage, bread, tropical fruits, coffee, juice bottled water
d. fried bangus with garlic rice, fruits, coffee, juice, bottled water
10. A set of bread, butter, hotdog and sunny side up with refreshing drinks and hot drinks and tropical fruits is
a meal for an___________?
a. American Service c. American breakfast
b. Continental breakfast d. Filipino breakfast
11. What are the main reasons why hotels offer room service?
a. Well managed room service gives a competitive advantage in market.
b. Hotel personnels needs to relax and enjoy for a moment.
c. To introduce the elegance of service
d. none of the above

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12. Why do guests prefers room service?
a. clients are bored b. to have time to sleep c. to enjoy privacy and time d. to relax
13. The following statements are the reasons why guest do not want room service, EXCEPT?
a. Room service is priced high
b. Takes time to deliver service in time which makes guest unhappy
c. In most of the hotels room services is not provided for 24 hours a day
d. Pleasures guests by quality services
14. What are the qualities of a proper room service?
a. prompt response b. proper greeting c. polite behavior d. all of the above
1. Room service orders can be by________?
a. telephone, interactive TV system, door knob menu
b. social media accounts
c. text message
d. radio
2. An equipment used to register orders and billing of customers.
a. Point of sales /MICROS b. Swipe machine c. Calculator d. Monitor
3. It gives convenience on the part of room service attendants because this equipment is used to deliver foods
and beverage good for two or more guests in distant service.
a. trolley b. oval tray c. service trays d. push cart
4. His responsibiilities is to deliver and serve food and beverage order to rooms according to prescribe
standard of service.
a. Waiter b. room service attendant c. trainee d. manager
19. A clean linen/cloth used to cover the table for service.
a. Cloth cover b. table napkin c. handkerchief d. none of the above
20. Served as the cloth of tables and chairs to gain extra elegance and class.
a. table skirting b. table napkin folding c. center pieces d. garments
21. What are the two types of basic table skirting style?
a. pleats and shirred b. box and diamonds c. ribbons and pleats d. shirred and box
22. An immune system response to food reaction.
a. anaphylaxis b. food intolerance c. food allergies d. allergies
23. Is the sensitivity of chemicals from the manufactured foods.
a. allergies b. lactose intolerance c. food intolerance d. food allergies
24. It respects the cultural background of every individual by knowing guest’s cultural background.
a. Physiological needs b. Cultural needs c. Religious needs d. Psychological
needs
25. What is a term in special dietary needs that respects religions?
a. Social needs b. Religious needs c. Cultural needs d. Physiological needs
26. ASIANS: RICE/NOODLES; SOUTHERN EUROPEANS: _____________
a. olives and herbs b. pasta and sauces c. curry d. pitas and spices
27. MIDDLE EASTERN cuisines loves to eat foods with____________?
a. curry sauces b. noodles c. olives and herbs d. rice
28. The religion of the Jewish people that developed among the ancient hebrews that stresses belief in God
and faithfulness to the laws of the Torah.
a. Buddhism b. Islamic c. Hinduism d. Judaism
29. A dietary law of Jewish people that is acceptable for eating and drinking.
a. Islamic law b. Judaism law c. Republic acts d. Kosher diet
30. What is the main religion of India?
a. Buddhism b. Christianity c. Islamic d. Hinduism
31. What are the restrictions of Kosher diet when it comes to animal meat?
a. animals that crawl b. animals with scales c. carnivores d. animals with split hooves
32. Which of the following food is not allowed to eat by Islams?
a. mollusks b. crustaceans c. pork d. all of the above
33. The religious faith of Muslims including belief in Allah as the sole deity and in Muhammad as his prophet.
a. Buddhism b. Islamic c. Hinduism d. Judaism
34. A religion of eastern and central Asia that is based on the teachings of Gautama Buddha.
a. Buddhism b. Christianity c. Islamic d. Hinduism
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35. The religion that is based on the religion of Jesus Christ.
a. Christianity b. Hinduism c. Judaism d. Islamic
36. Hindus common restrictions on their animal meat is__________?
a. chicken b. fish c. crustaceans d. beef
37. Why Hindu don’t eat cow’s meat?
a. because they believe that cows are sacred
b. they just don’t want to
c. it does not eat chew their cuds
d. vegetarian
38. A program given by the physician for your special dietary needs.
a. Anaphylaxis b. Chemo therapy c. Epi-pen d. Diet program

(39-50) The following are the jumbled seqence on how to deliver room service, arrange it in correct order.
Read it carefully and write letters only before the number.

a. Thank the guest

b. Announce yourself (room service)
c. Knock the door three times lightly
d. Wish guests an enjoyable meal
e. Inform guests about pick-up
f. Use guest’s name
g. Ask if you may enter the room
h. Offer additional assistance
i. Ask where to set up order
j. Offer to pour beverage
k. Service of the dinner according to the guest’s needs
l. Greet guest warmly

Prepared by:

Jesabe P. Taon
Teacher I

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