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Student:
___________________________________________________________________________
1. Which kind of flowchart shows the logic associated with instructions given to a computer?
A. Systems
B. Program
C. Document
D. Hardware
2. Which kind of flowchart shows relationships between computers, printers, monitors and
similar devices?
A. Systems
B. Program
C. Document
D. Hardware
3. Which of the following is most likely to be seen in a hardware flowchart?
A. Scanner
B. Web browser
C. Textbook
D. None of the above
4. Which of the following would best be depicted with a systems flowchart: (i) steps in the
accounting cycle, (ii) development of an internal control plan?
A. I only
B. II only
C. Both I and II
D. Neither I nor II
5. In which of the following situations would a systems flowchart be appropriate?
A. Documenting the steps in a financial statement audit
B. Evaluating an organization’s employee training programs
C. Both A and B
D. Neither A nor B
6. In which of the following situations would a document flowchart be appropriate?
A. Documenting the steps in a financial statement audit
B. Tracing the flow of a bank deposit slip
C. Both A and B
D. Neither A nor B
7. Consider the following as you answer the next question: Jon is an information systems
consultant with a diverse client base. Some of his clients recently posed the questions listed
below; Jon is considering which type of flowchart would best be used to answer each question.
A. I, II and III
B. II, III and IV
C. II, IV and V
D. All of the above
8. Consider the following as you answer the next question: Jon is an information systems
consultant with a diverse client base. Some of his clients recently posed the questions listed
below; Jon is considering which type of flowchart would best be used to answer each question.
A. I and III
B. II and IV
C. II and V
D. IV and V
9. Consider the following as you answer the next question:
Jon is an information systems consultant with a diverse client base. Some of his clients recently
posed the questions listed below; Jon is considering which type of flowchart would best be used
to answer each question.
A. I and II, document flowchart
B. II and IV, systems flowchart
C. I and II, systems flowchart
D. II and IV, document flowchart
10. Consider the following as you answer the next question:
Jon is an information systems consultant with a diverse client base. Some of his clients recently
posed the questions listed below; Jon is considering which type of flowchart would best be used
to answer each question.
A. Zero
B. One
C. Three
D. Five
11. Flowcharts should be read:
A. From top to bottom and from left to right
B. From bottom to top and from left to right
C. From top to bottom and from right to left
D. From bottom to top and right to left
12. Documents in a flowchart should have:
A. A clear origin, but not a clear termination
B. A clear termination, but not a clear origin
C. Both a clear origin and a clear termination
D. Neither a clear origin nor a clear termination
13. Flowcharts should have plenty of white space. Which of the following statements is most
true?
A. To ensure a flowchart has plenty of white space, it must have no more than three columns per
page.
B. To ensure a flowchart has plenty of white space, it must have no more than three symbols per
column.
C. Both A and B
D. Neither A nor B
14. All of the following would be used as column headings in a systems flowchart except:
A. Cash receipts department
B. Bank deposit slip
C. Payroll clerk
D. Customer
15. Documents involved in a business process should have a clear termination. Which of the
following best applies that principle?
A. An arrow connecting a document with a filing symbol
B. A document moving between columns in a flowchart
C. Both A and B
D. Neither A nor B
16. After drawing a rough draft of a flowchart by hand, Sue should:
A. Determine which computer program she wants to use to prepare a final copy.
B. Ask for feedback on the flowchart from her supervisor.
C. Both A and B
D. Neither A nor B
17. Which of the following should be placed at the top of each page of a systems flowchart: (i)
the number of columns in the flowchart, (ii) the number of pages in the flowchart, (iii) the name
of the process depicted?
A. I and II only
B. I and III only
C. II and III only
D. I, II and III
18. Which of the following statements about white space in a flowchart is most true?
A. “Adequate white space” is a matter of judgment.
B. A flowchart should not span more than three pages.
C. Both A and B
D. Neither A nor B
19. Ralph was preparing a systems flowchart that explained how to reconcile a bank statement.
Which of the following should he include as column headings: (i) bank statement, (ii)
accounting clerk, (iii) bank.
A. I and II only
B. II and III only
C. I and III only
D. I, II and III
20. The title of a systems flowchart included the following information: “Systems flowchart of
the inventory purchasing process. Page 1 of 2.” Which of the following would you expect to see
as column headings in the flowchart: (i) supplier, (ii) Page 1, (iii) purchasing agent.
A. I and II only
B. I and III only
C. II and III only
D. I, II and III
21. Consider the following flowchart symbols as necessary as you respond to the remaining
questions in this chapter:
Symbol A depicts:
A. A decision.
B. A terminator.
C. A document.
D. A predefined process.
22. Consider the following flowchart symbols as necessary as you respond to the remaining
questions in this chapter:
Symbol C depicts:
A. An offpage connector.
B. An onpage connector.
C. A manual process.
D. A database.
23. Consider the following flowchart symbols as necessary as you respond to the remaining
questions in this chapter:
Which of the following labels would you expect to find inside Symbol J?
A. By date
B. By name
C. Either A or B
D. Neither A nor B
24. Consider the following flowchart symbols as necessary as you respond to the remaining
questions in this chapter:
“Prepare purchase order” could be represented in a systems flowchart with any of the following
except:
A. Symbol A
B. Symbol F
C. Symbol G
D. Symbol I
25. Consider the following flowchart symbols as necessary as you respond to the remaining
questions in this chapter:
One of the basic design principles of flowcharts states that documents should have a clear point
of termination. Which symbol would apply that principle?
A. Symbol B
B. Symbol D
C. Symbol F
D. Symbol J
26. Consider the following flowchart symbols as necessary as you respond to the remaining
questions in this chapter:
Which of the following symbols should always appear in a pair on the same page of a systems
flowchart?
A. Symbol B
B. Symbol C
C. Symbol D
D. Symbol H
27. Consider the following flowchart symbols as necessary as you respond to the remaining
questions in this chapter:
According to ANSI, flowchart symbols can be divided into four main groups. Which of the
following symbols belong to the same group?
A. Symbols C and E
B. Symbols A and F
C. Symbols A and C
D. Symbols E and F
28. Consider the following flowchart symbols as necessary as you respond to the remaining
questions in this chapter:
According to ANSI, flowchart symbols can be divided into four main groups. Which of the
following symbols belong to different groups?
A. Symbols C and D
B. Symbols C and E
C. Symbols A and I
D. Symbols G and I
29. Consider the following flowchart symbols as necessary as you respond to the remaining
questions in this chapter:
According to ANSI, flowchart symbols can be divided into four main groups. Which symbols
belong to the “data” group?
A. Symbols C and H
B. Symbols A and H
C. Symbols A and C
D. None of the above. “Data” is not one of the groups.
30. Consider the following flowchart symbols as necessary as you respond to the remaining
questions in this chapter:
According to ANSI, flowchart symbols can be divided into four main groups. Which symbols
belong to the “file” group?
A. Symbols H and J
B. Symbols A and H
C. Symbols A and J
D. None of the above. “File” is not one of the groups.
31. A properly prepared systems flowchart can be used to:
A. Evaluate internal controls in the AIS.
B. Determine which processes are completed manually in the AIS.
C. Both A and B
D. Neither A nor B
32. A properly prepared systems flowchart can be used to:
A. Make recommendations on improving business processes.
B. Identify some of a company’s risk exposures.
C. Both A and B
D. Neither A nor B
33. A properly prepared systems flowchart can be used to:
A. Describe an organization’s method of collecting cash from its clients.
B. Train new employees in an organization’s method of collecting cash from its clients.
C. Both A and B
D. Neither A nor B
34. Which of the following documents can be used to assess risk and recommend internal
controls?
A. Systems flowchart
B. Risk / control matrix
C. Both A and B
D. Neither A nor B
35. Consider the flowchart below as you respond to the next question:
Systems flowcharts can be used in AIS work to evaluate internal controls. Which of the
following statements is most true based on the systems flowchart above?
A. Allowing the salesperson to approve customer credit weakens internal control.
B. Using an electronic database for customer data weakens internal control.
C. Both A and B
D. Neither A nor B
36. Consider the flowchart below as you respond to the next question:
Systems flowcharts can be used in AIS work to recommend process improvements. Which of
the following statements is most true based on the systems flowchart above?
A. The company may benefit from implementing online order taking.
B. The company may benefit from implementing a lockbox system.
C. Both A and B
D. Neither A nor B
37. Consider the flowchart below as you respond to the next question:
Which of the following statements is most true based on the systems flowchart above?
A. The credit approval process is completely automated.
B. The type and nature of documents used in the system should be clearer.
C. Both A and B
D. Neither A nor B
38. Consider the flowchart below as you respond to the next question:
Flowcharts should be organized in columns based on areas of responsibility. The process
depicted would benefit from reorganization into __ departments within the company.
A. Two
B. Three or four
C. Five or six
D. More than six
39. Consider the flowchart below as you respond to the next question:
Refer to the previously presented set of flowcharting symbols labeled Symbol A through
Symbol J. Which of the following statements about the systems flowchart above is most true?
A. Symbol A should be inserted after “remit payment.”
B. Symbol A should be inserted before “take order.”
C. Both A and B are true.
D. Neither A nor B is true.
40. Consider the flowchart below as you respond to the next question:
Refer to the previously presented set of flowcharting symbols labeled Symbol A through
Symbol J. Which of the following statements about the systems flowchart above is most true?
A. Symbol B may be inserted between “approve credit” and “deliver goods.”
B. Symbol B may be inserted between “start” and “take order.”
C. Both A and B are true.
D. Neither A nor B is true.
41. Refer to the following case as you respond to the next question:
The Celebration Theatre is a small, independent theatre that puts on 12 plays per year. 30 days
before the start of each calendar quarter, Celebration prepares advertising for the productions in
the upcoming quarter. They advertise on their web site, via email to their season subscribers
and via direct mail and brochures to others.
Patrons can buy tickets for a single play; alternatively, they can subscribe to all three plays each
quarter. Quarterly subscriptions offer a 25% discount from the prices of single tickets. Patrons
may purchase tickets over the phone, at the box office or via the theatre’s web site. All tickets
are held at the box office where they can be picked up as early as one week prior to the
performance. The theatre has an “open seating” plan, so patrons do not reserve a specific seat at
any performance.
If tickets are purchased in person at the box office, nonsubscribers may pay with cash or a
major credit card; subscribers can pay with cash, major credit card or check. All tickets
purchased over the phone or via the web site must be paid for with a major credit card.
Celebration maintains an electronic database to track all ticket sales; paper tickets are printed at
least ten days prior to a performance.
Any paid tickets that are not claimed at least thirty minutes prior to the performance are sold on
a “firstcome, firstserve” basis at a 50% discount.
Refer to the previously presented set of flowcharting symbols labeled Symbol A through
Symbol J. Which symbol would represent the ticket sales database?
A. Symbol C
B. Symbol F
C. Symbol H
D. Symbol J
42. Refer to the following case as you respond to the next question:
The Celebration Theatre is a small, independent theatre that puts on 12 plays per year. 30 days
before the start of each calendar quarter, Celebration prepares advertising for the productions in
the upcoming quarter. They advertise on their web site, via email to their season subscribers
and via direct mail and brochures to others.
Patrons can buy tickets for a single play; alternatively, they can subscribe to all three plays each
quarter. Quarterly subscriptions offer a 25% discount from the prices of single tickets. Patrons
may purchase tickets over the phone, at the box office or via the theatre’s web site. All tickets
are held at the box office where they can be picked up as early as one week prior to the
performance. The theatre has an “open seating” plan, so patrons do not reserve a specific seat at
any performance.
If tickets are purchased in person at the box office, nonsubscribers may pay with cash or a
major credit card; subscribers can pay with cash, major credit card or check. All tickets
purchased over the phone or via the web site must be paid for with a major credit card.
Celebration maintains an electronic database to track all ticket sales; paper tickets are printed at
least ten days prior to a performance.
Any paid tickets that are not claimed at least thirty minutes prior to the performance are sold on
a “firstcome, firstserve” basis at a 50% discount.
Refer to the previously presented set of flowcharting symbols labeled Symbol A through
Symbol J. Which symbol would represent the tickets?
A. Symbol A
B. Symbol B
C. Symbol F
D. Symbol I
43. Refer to the following case as you respond to the next question:
The Celebration Theatre is a small, independent theatre that puts on 12 plays per year. 30 days
before the start of each calendar quarter, Celebration prepares advertising for the productions in
the upcoming quarter. They advertise on their web site, via email to their season subscribers
and via direct mail and brochures to others.
Patrons can buy tickets for a single play; alternatively, they can subscribe to all three plays each
quarter. Quarterly subscriptions offer a 25% discount from the prices of single tickets. Patrons
may purchase tickets over the phone, at the box office or via the theatre’s web site. All tickets
are held at the box office where they can be picked up as early as one week prior to the
performance. The theatre has an “open seating” plan, so patrons do not reserve a specific seat at
any performance.
If tickets are purchased in person at the box office, nonsubscribers may pay with cash or a
major credit card; subscribers can pay with cash, major credit card or check. All tickets
purchased over the phone or via the web site must be paid for with a major credit card.
Celebration maintains an electronic database to track all ticket sales; paper tickets are printed at
least ten days prior to a performance.
Any paid tickets that are not claimed at least thirty minutes prior to the performance are sold on
a “firstcome, firstserve” basis at a 50% discount.
Refer to the previously presented set of flowcharting symbols labeled Symbol A through
Symbol J. Which of the following is most likely to be represented with Symbol I?
A. Open seating plan
B. Discounted tickets
C. Creating advertising for the web site
D. None of the above
44. Refer to the following case as you respond to the next question:
The Celebration Theatre is a small, independent theatre that puts on 12 plays per year. 30 days
before the start of each calendar quarter, Celebration prepares advertising for the productions in
the upcoming quarter. They advertise on their web site, via email to their season subscribers
and via direct mail and brochures to others.
Patrons can buy tickets for a single play; alternatively, they can subscribe to all three plays each
quarter. Quarterly subscriptions offer a 25% discount from the prices of single tickets. Patrons
may purchase tickets over the phone, at the box office or via the theatre’s web site. All tickets
are held at the box office where they can be picked up as early as one week prior to the
performance. The theatre has an “open seating” plan, so patrons do not reserve a specific seat at
any performance.
If tickets are purchased in person at the box office, nonsubscribers may pay with cash or a
major credit card; subscribers can pay with cash, major credit card or check. All tickets
purchased over the phone or via the web site must be paid for with a major credit card.
Celebration maintains an electronic database to track all ticket sales; paper tickets are printed at
least ten days prior to a performance.
Any paid tickets that are not claimed at least thirty minutes prior to the performance are sold on
a “firstcome, firstserve” basis at a 50% discount.
Refer to the previously presented set of flowcharting symbols labeled Symbol A through
Symbol J. Which of the following is most likely to be represented with Symbol B?
A. A patron’s decision to purchase tickets
B. The theatre management’s decision about which plays to produce
C. Determining whether a patron is a subscriber
D. All of the above
45. Refer to the following case as you respond to the next question:
The Celebration Theatre is a small, independent theatre that puts on 12 plays per year. 30 days
before the start of each calendar quarter, Celebration prepares advertising for the productions in
the upcoming quarter. They advertise on their web site, via email to their season subscribers
and via direct mail and brochures to others.
Patrons can buy tickets for a single play; alternatively, they can subscribe to all three plays each
quarter. Quarterly subscriptions offer a 25% discount from the prices of single tickets. Patrons
may purchase tickets over the phone, at the box office or via the theatre’s web site. All tickets
are held at the box office where they can be picked up as early as one week prior to the
performance. The theatre has an “open seating” plan, so patrons do not reserve a specific seat at
any performance.
If tickets are purchased in person at the box office, nonsubscribers may pay with cash or a
major credit card; subscribers can pay with cash, major credit card or check. All tickets
purchased over the phone or via the web site must be paid for with a major credit card.
Celebration maintains an electronic database to track all ticket sales; paper tickets are printed at
least ten days prior to a performance.
Any paid tickets that are not claimed at least thirty minutes prior to the performance are sold on
a “firstcome, firstserve” basis at a 50% discount.
Which of the following statements would be most true in a systems flowchart of the Celebration
Theatre case?
A. One of the flowchart columns would have “patrons” as its heading.
B. One of the flowchart columns would have “theatre personnel” as its heading.
C. Both A and B are true.
D. Neither A nor B is true.
46. Refer to the following case as you respond to the next question:
The Celebration Theatre is a small, independent theatre that puts on 12 plays per year. 30 days
before the start of each calendar quarter, Celebration prepares advertising for the productions in
the upcoming quarter. They advertise on their web site, via email to their season subscribers
and via direct mail and brochures to others.
Patrons can buy tickets for a single play; alternatively, they can subscribe to all three plays each
quarter. Quarterly subscriptions offer a 25% discount from the prices of single tickets. Patrons
may purchase tickets over the phone, at the box office or via the theatre’s web site. All tickets
are held at the box office where they can be picked up as early as one week prior to the
performance. The theatre has an “open seating” plan, so patrons do not reserve a specific seat at
any performance.
If tickets are purchased in person at the box office, nonsubscribers may pay with cash or a
major credit card; subscribers can pay with cash, major credit card or check. All tickets
purchased over the phone or via the web site must be paid for with a major credit card.
Celebration maintains an electronic database to track all ticket sales; paper tickets are printed at
least ten days prior to a performance.
Any paid tickets that are not claimed at least thirty minutes prior to the performance are sold on
a “firstcome, firstserve” basis at a 50% discount.
The first step in creating a flowchart is to define the system boundary. Which of the following
is most likely to be outside the system boundary?
A. Patrons
B. Theatre personnel
C. Box office
D. Advertising firm
47. Refer to the following case as you respond to the next question:
The Celebration Theatre is a small, independent theatre that puts on 12 plays per year. 30 days
before the start of each calendar quarter, Celebration prepares advertising for the productions in
the upcoming quarter. They advertise on their web site, via email to their season subscribers
and via direct mail and brochures to others.
Patrons can buy tickets for a single play; alternatively, they can subscribe to all three plays each
quarter. Quarterly subscriptions offer a 25% discount from the prices of single tickets. Patrons
may purchase tickets over the phone, at the box office or via the theatre’s web site. All tickets
are held at the box office where they can be picked up as early as one week prior to the
performance. The theatre has an “open seating” plan, so patrons do not reserve a specific seat at
any performance.
If tickets are purchased in person at the box office, nonsubscribers may pay with cash or a
major credit card; subscribers can pay with cash, major credit card or check. All tickets
purchased over the phone or via the web site must be paid for with a major credit card.
Celebration maintains an electronic database to track all ticket sales; paper tickets are printed at
least ten days prior to a performance.
Any paid tickets that are not claimed at least thirty minutes prior to the performance are sold on
a “firstcome, firstserve” basis at a 50% discount.
Refer to the previously presented set of flowcharting symbols labeled Symbol A through
Symbol J. The process of selling tickets at the box office could be represented with any of the
following symbols except:
A. Symbol F
B. Symbol G
C. Symbol I
D. Symbol J
48. Refer to the following case as you respond to the next question:
The Celebration Theatre is a small, independent theatre that puts on 12 plays per year. 30 days
before the start of each calendar quarter, Celebration prepares advertising for the productions in
the upcoming quarter. They advertise on their web site, via email to their season subscribers
and via direct mail and brochures to others.
Patrons can buy tickets for a single play; alternatively, they can subscribe to all three plays each
quarter. Quarterly subscriptions offer a 25% discount from the prices of single tickets. Patrons
may purchase tickets over the phone, at the box office or via the theatre’s web site. All tickets
are held at the box office where they can be picked up as early as one week prior to the
performance. The theatre has an “open seating” plan, so patrons do not reserve a specific seat at
any performance.
If tickets are purchased in person at the box office, nonsubscribers may pay with cash or a
major credit card; subscribers can pay with cash, major credit card or check. All tickets
purchased over the phone or via the web site must be paid for with a major credit card.
Celebration maintains an electronic database to track all ticket sales; paper tickets are printed at
least ten days prior to a performance.
Any paid tickets that are not claimed at least thirty minutes prior to the performance are sold on
a “firstcome, firstserve” basis at a 50% discount.
Refer to the previously presented set of flowcharting symbols labeled Symbol A through
Symbol J. Which of the following would best determine whether to use Symbol G or Symbol I
to represent the process of selling tickets at the box office?
A. Whether the process is completed manually or with information technology
B. Whether the flowchart will be read by someone who understands the process of selling
tickets
C. Whether the tickets are sold to a subscriber or a nonsubscriber
D. Any of the above could be used to make that determination.
49. Refer to the following case as you respond to the next question:
The Celebration Theatre is a small, independent theatre that puts on 12 plays per year. 30 days
before the start of each calendar quarter, Celebration prepares advertising for the productions in
the upcoming quarter. They advertise on their web site, via email to their season subscribers
and via direct mail and brochures to others.
Patrons can buy tickets for a single play; alternatively, they can subscribe to all three plays each
quarter. Quarterly subscriptions offer a 25% discount from the prices of single tickets. Patrons
may purchase tickets over the phone, at the box office or via the theatre’s web site. All tickets
are held at the box office where they can be picked up as early as one week prior to the
performance. The theatre has an “open seating” plan, so patrons do not reserve a specific seat at
any performance.
If tickets are purchased in person at the box office, nonsubscribers may pay with cash or a
major credit card; subscribers can pay with cash, major credit card or check. All tickets
purchased over the phone or via the web site must be paid for with a major credit card.
Celebration maintains an electronic database to track all ticket sales; paper tickets are printed at
least ten days prior to a performance.
Any paid tickets that are not claimed at least thirty minutes prior to the performance are sold on
a “firstcome, firstserve” basis at a 50% discount.
Refer to the previously presented set of flowcharting symbols labeled Symbol A through
Symbol J. In a systems flowchart of the Celebration Theatre case, which of the following is
most likely to appear immediately after “start?”
A. Symbol A
B. Symbol I
C. Either Symbol A or Symbol I
D. Some other symbol
50. Refer to the following case as you respond to the next question:
The Celebration Theatre is a small, independent theatre that puts on 12 plays per year. 30 days
before the start of each calendar quarter, Celebration prepares advertising for the productions in
the upcoming quarter. They advertise on their web site, via email to their season subscribers
and via direct mail and brochures to others.
Patrons can buy tickets for a single play; alternatively, they can subscribe to all three plays each
quarter. Quarterly subscriptions offer a 25% discount from the prices of single tickets. Patrons
may purchase tickets over the phone, at the box office or via the theatre’s web site. All tickets
are held at the box office where they can be picked up as early as one week prior to the
performance. The theatre has an “open seating” plan, so patrons do not reserve a specific seat at
any performance.
If tickets are purchased in person at the box office, nonsubscribers may pay with cash or a
major credit card; subscribers can pay with cash, major credit card or check. All tickets
purchased over the phone or via the web site must be paid for with a major credit card.
Celebration maintains an electronic database to track all ticket sales; paper tickets are printed at
least ten days prior to a performance.
Any paid tickets that are not claimed at least thirty minutes prior to the performance are sold on
a “firstcome, firstserve” basis at a 50% discount.
Refer to the previously presented set of flowcharting symbols labeled Symbol A through
Symbol J. In a systems flowchart of the Celebration Theatre case, Symbol H is most likely to
appear in which column?
A. Patron
B. Theatre personnel
C. Subscriber database
D. Patron database
51. Fill in the blanks in each statement below based on the flowchart design considerations
discussed in the text.
52. Fill in the blanks in each statement below based on the flowchart design steps discussed in
the chapter.
53. The chapter discussed four types of flowcharts. Which one would be most appropriately
used in each of the following independent situations?
54. Flowcharts can impact the design, implementation and evaluation of an accounting
information system. Determine whether each statement below is: (i) always true, (ii) sometimes
true or (iii) never true.
55.
Refer to the previously presented set of flowcharting symbols labeled Symbol A through
Symbol J. Which symbol would be used in a systems flowchart to represent each of the
following items?
1) A bank statement
2) Completing the steps in the accounting cycle
3) Creating an enterprise risk management plan
4) Determining if a customer should be granted credit
5) Electronic records of sales transactions
6) Moving a document from the first column of a page to the third column of the same
page
7) Reconciling a bank statement in a flowchart to be read by experienced accountants
8) Sending a sales invoice outside the system boundary
9) Storing copies of purchase orders in a box
10) The statement of cash flows
56. The chapter discussed four types of flowcharts; flowcharts can impact the design,
implementation and evaluation of an accounting information system. Determine whether each
statement below is: (i) always true, (ii) sometimes true or (iii) never true.
57. Analyze the flowchart below and the statements which follow. Determine which statements
are true based on the flowchart.
a. All customers have a credit limit.
b. Because the customer is outside the company, the customer is also outside the system
boundary.
c. Customers can place orders in person or over the phone.
d. Flowcharting symbols are used appropriately.
e. Internal control in the process depicted would be strengthened by introducing a filing system.
f. Journal entries associated wtih the process depicted would include debits to cost of goods
sold and credits to inventory.
g. The company does not use any form of information technology in the process depicted.
h. The company has weak separation of duties in the process depicted.
i. The company is not exposed to credit risk.
j. The flowchart could be appropriately titled "Document flowchart of the sales / collection
process."
58. Please refer to the following flowchart as you respond to the next problem:
According to ANSI, flowchart symbols can be divided into four main groups. Analyze the
symbols in the flowchart above; sort them into the four groups.
59. Prepare a systems flowchart based on the following case:
The Celebration Theatre is a small, independent theatre that puts on 12 plays per year. 30 days
before the start of each calendar quarter, Celebration prepares advertising for the productions in
the upcoming quarter. They advertise on their web site, via email to their season subscribers
and via direct mail and brochures to others.
Patrons can buy tickets for a single play; alternatively, they can subscribe to all three plays each
quarter. Quarterly subscriptions offer a 25% discount from the prices of single tickets. Patrons
may purchase tickets over the phone, at the box office or via the theatre’s web site. All tickets
are held at the box office where they can be picked up as early as one week prior to the
performance. The theatre has an “open seating” plan, so patrons do not reserve a specific seat at
any performance.
If tickets are purchased in person at the box office, nonsubscribers may pay with cash or a
major credit card; subscribers can pay with cash, major credit card or check. All tickets
purchased over the phone or via the web site must be paid for with a major credit card.
Celebration maintains an electronic database to track all ticket sales; paper tickets are printed at
least ten days prior to a performance.
60. Explain, in no more than ten sentences, the process depicted in the following flowchart:
61. List the six design principles associated with flowcharting discussed in the text.
62. Consider the process you use to register for courses and pay your fees each term. Referring
to the previously presented set of flowcharting symbols labeled Symbol A through Symbol J.,
give one specific example of Symbols A, B, F, G, H, and I within the context of that process.
63. The chapter suggested a sevenstep process for creating a systems flowchart. Consider how
you register for courses and pay your fees each term; complete the first four steps (and only the
first four steps) of the sevenstep process within that context.
64. The chapter discussed four kinds of flowcharts. Differentiate them based on their purpose,
use and relationship to accounting information systems.
65. The systems development life cycle comprises seven steps: initiation / planning,
requirements analysis, design, build, test, implementation, and operations and maintenance. In
which phases of the SDLC would a systems flowchart be useful? Justify your response.
ch6 Key
1. Which kind of flowchart shows the logic associated with instructions given to a computer?
A. Systems
B. Program
C. Document
D. Hardware
BLOOM: Knowledge
Difficulty: Easy
Hurt Chapter 06 #1
LO 1
2. Which kind of flowchart shows relationships between computers, printers, monitors and
similar devices?
A. Systems
B. Program
C. Document
D. Hardware
BLOOM: Knowledge
Difficulty: Easy
Hurt Chapter 06 #2
LO 1
3. Which of the following is most likely to be seen in a hardware flowchart?
A. Scanner
B. Web browser
C. Textbook
D. None of the above
Bloom: Synthesis
Difficulty: Medium
Hurt Chapter 06 #3
LO 1
4. Which of the following would best be depicted with a systems flowchart: (i) steps in the
accounting cycle, (ii) development of an internal control plan?
A. I only
B. II only
C. Both I and II
D. Neither I nor II
BLOOM: Comprehension
Difficulty: Medium
Hurt Chapter 06 #4
LO 1
lo 3
5. In which of the following situations would a systems flowchart be appropriate?
A. Documenting the steps in a financial statement audit
B. Evaluating an organization’s employee training programs
C. Both A and B
D. Neither A nor B
BLOOM: Application
Difficulty: Medium
Hurt Chapter 06 #5
LO 1
6. In which of the following situations would a document flowchart be appropriate?
A. Documenting the steps in a financial statement audit
B. Tracing the flow of a bank deposit slip
C. Both A and B
D. Neither A nor B
BLOOM: Application
Difficulty: Medium
Hurt Chapter 06 #6
LO 1
7. Consider the following as you answer the next question: Jon is an information systems
consultant with a diverse client base. Some of his clients recently posed the questions listed
below; Jon is considering which type of flowchart would best be used to answer each question.
A. I, II and III
B. II, III and IV
C. II, IV and V
D. All of the above
BLOOM: Analysis
Difficulty: Hard
Hurt Chapter 06 #7
LO 1
8. Consider the following as you answer the next question: Jon is an information systems
consultant with a diverse client base. Some of his clients recently posed the questions listed
below; Jon is considering which type of flowchart would best be used to answer each question.
A. I and III
B. II and IV
C. II and V
D. IV and V
BLOOM: Analysis
Difficulty: Hard
Hurt Chapter 06 #8
LO 1
9. Consider the following as you answer the next question:
Jon is an information systems consultant with a diverse client base. Some of his clients recently
posed the questions listed below; Jon is considering which type of flowchart would best be used
to answer each question.
A. I and II, document flowchart
B. II and IV, systems flowchart
C. I and II, systems flowchart
D. II and IV, document flowchart
Bloom: Synthesis
Difficulty: Hard
Hurt Chapter 06 #9
LO 1
10. Consider the following as you answer the next question:
Jon is an information systems consultant with a diverse client base. Some of his clients recently
posed the questions listed below; Jon is considering which type of flowchart would best be used
to answer each question.
A. Zero
B. One
C. Three
D. Five
Bloom: Synthesis
Difficulty: Hard
Hurt Chapter 06 #10
LO 1
11. Flowcharts should be read:
A. From top to bottom and from left to right
B. From bottom to top and from left to right
C. From top to bottom and from right to left
D. From bottom to top and right to left
BLOOM: Knowledge
Difficulty: Easy
Hurt Chapter 06 #11
LO 2
12. Documents in a flowchart should have:
A. A clear origin, but not a clear termination
B. A clear termination, but not a clear origin
C. Both a clear origin and a clear termination
D. Neither a clear origin nor a clear termination
BLOOM: Knowledge
Difficulty: Easy
Hurt Chapter 06 #12
LO 2
13. Flowcharts should have plenty of white space. Which of the following statements is most
true?
A. To ensure a flowchart has plenty of white space, it must have no more than three columns per
page.
B. To ensure a flowchart has plenty of white space, it must have no more than three symbols per
column.
C. Both A and B
D. Neither A nor B
BLOOM: Comprehension
Difficulty: Medium
Hurt Chapter 06 #13
LO 2
14. All of the following would be used as column headings in a systems flowchart except:
A. Cash receipts department
B. Bank deposit slip
C. Payroll clerk
D. Customer
BLOOM: Comprehension
Difficulty: Medium
Hurt Chapter 06 #14
LO 2
15. Documents involved in a business process should have a clear termination. Which of the
following best applies that principle?
A. An arrow connecting a document with a filing symbol
B. A document moving between columns in a flowchart
C. Both A and B
D. Neither A nor B
BLOOM: Application
Difficulty: Medium
Hurt Chapter 06 #15
LO 2
16. After drawing a rough draft of a flowchart by hand, Sue should:
A. Determine which computer program she wants to use to prepare a final copy.
B. Ask for feedback on the flowchart from her supervisor.
C. Both A and B
D. Neither A nor B
BLOOM: Application
Difficulty: Medium
Hurt Chapter 06 #16
LO 2
17. Which of the following should be placed at the top of each page of a systems flowchart: (i)
the number of columns in the flowchart, (ii) the number of pages in the flowchart, (iii) the name
of the process depicted?
A. I and II only
B. I and III only
C. II and III only
D. I, II and III
BLOOM: Analysis
Difficulty: Hard
Hurt Chapter 06 #17
LO 2
18. Which of the following statements about white space in a flowchart is most true?
A. “Adequate white space” is a matter of judgment.
B. A flowchart should not span more than three pages.
C. Both A and B
D. Neither A nor B
BLOOM: Analysis
Difficulty: Hard
Hurt Chapter 06 #18
LO 2
19. Ralph was preparing a systems flowchart that explained how to reconcile a bank statement.
Which of the following should he include as column headings: (i) bank statement, (ii)
accounting clerk, (iii) bank.
A. I and II only
B. II and III only
C. I and III only
D. I, II and III
Bloom: Synthesis
Difficulty: Hard
Hurt Chapter 06 #19
LO 2
20. The title of a systems flowchart included the following information: “Systems flowchart of
the inventory purchasing process. Page 1 of 2.” Which of the following would you expect to see
as column headings in the flowchart: (i) supplier, (ii) Page 1, (iii) purchasing agent.
A. I and II only
B. I and III only
C. II and III only
D. I, II and III
Bloom: Synthesis
Difficulty: Hard
Hurt Chapter 06 #20
LO 2
21. Consider the following flowchart symbols as necessary as you respond to the remaining
questions in this chapter:
Symbol A depicts:
A. A decision.
B. A terminator.
C. A document.
D. A predefined process.
BLOOM: Knowledge
Difficulty: Easy
Hurt Chapter 06 #21
lo 3
22. Consider the following flowchart symbols as necessary as you respond to the remaining
questions in this chapter:
Symbol C depicts:
A. An offpage connector.
B. An onpage connector.
C. A manual process.
D. A database.
BLOOM: Knowledge
Difficulty: Easy
Hurt Chapter 06 #22
lo 3
23. Consider the following flowchart symbols as necessary as you respond to the remaining
questions in this chapter:
Which of the following labels would you expect to find inside Symbol J?
A. By date
B. By name
C. Either A or B
D. Neither A nor B
BLOOM: Comprehension
Difficulty: Medium
Hurt Chapter 06 #23
lo 3
24. Consider the following flowchart symbols as necessary as you respond to the remaining
questions in this chapter:
“Prepare purchase order” could be represented in a systems flowchart with any of the following
except:
A. Symbol A
B. Symbol F
C. Symbol G
D. Symbol I
BLOOM: Comprehension
Difficulty: Medium
Hurt Chapter 06 #24
lo 3
25. Consider the following flowchart symbols as necessary as you respond to the remaining
questions in this chapter:
One of the basic design principles of flowcharts states that documents should have a clear point
of termination. Which symbol would apply that principle?
A. Symbol B
B. Symbol D
C. Symbol F
D. Symbol J
BLOOM: Application
Difficulty: Medium
Hurt Chapter 06 #25
lo 3
26. Consider the following flowchart symbols as necessary as you respond to the remaining
questions in this chapter:
Which of the following symbols should always appear in a pair on the same page of a systems
flowchart?
A. Symbol B
B. Symbol C
C. Symbol D
D. Symbol H
BLOOM: Application
Difficulty: Medium
Hurt Chapter 06 #26
lo 3
27. Consider the following flowchart symbols as necessary as you respond to the remaining
questions in this chapter:
According to ANSI, flowchart symbols can be divided into four main groups. Which of the
following symbols belong to the same group?
A. Symbols C and E
B. Symbols A and F
C. Symbols A and C
D. Symbols E and F
BLOOM: Analysis
Difficulty: Hard
Hurt Chapter 06 #27
lo 3
28. Consider the following flowchart symbols as necessary as you respond to the remaining
questions in this chapter:
According to ANSI, flowchart symbols can be divided into four main groups. Which of the
following symbols belong to different groups?
A. Symbols C and D
B. Symbols C and E
C. Symbols A and I
D. Symbols G and I
BLOOM: Analysis
Difficulty: Hard
Hurt Chapter 06 #28
lo 3
29. Consider the following flowchart symbols as necessary as you respond to the remaining
questions in this chapter:
According to ANSI, flowchart symbols can be divided into four main groups. Which symbols
belong to the “data” group?
A. Symbols C and H
B. Symbols A and H
C. Symbols A and C
D. None of the above. “Data” is not one of the groups.
Bloom: Synthesis
Difficulty: Hard
Hurt Chapter 06 #29
lo 3
30. Consider the following flowchart symbols as necessary as you respond to the remaining
questions in this chapter:
According to ANSI, flowchart symbols can be divided into four main groups. Which symbols
belong to the “file” group?
A. Symbols H and J
B. Symbols A and H
C. Symbols A and J
D. None of the above. “File” is not one of the groups.
Bloom: Synthesis
Difficulty: Hard
Hurt Chapter 06 #30
lo 3
31. A properly prepared systems flowchart can be used to:
A. Evaluate internal controls in the AIS.
B. Determine which processes are completed manually in the AIS.
C. Both A and B
D. Neither A nor B
BLOOM: Knowledge
Difficulty: Easy
Hurt Chapter 06 #31
LO 4
32. A properly prepared systems flowchart can be used to:
A. Make recommendations on improving business processes.
B. Identify some of a company’s risk exposures.
C. Both A and B
D. Neither A nor B
BLOOM: Knowledge
Difficulty: Easy
Hurt Chapter 06 #32
LO 4
33. A properly prepared systems flowchart can be used to:
A. Describe an organization’s method of collecting cash from its clients.
B. Train new employees in an organization’s method of collecting cash from its clients.
C. Both A and B
D. Neither A nor B
BLOOM: Comprehension
Difficulty: Medium
Hurt Chapter 06 #33
LO 4
34. Which of the following documents can be used to assess risk and recommend internal
controls?
A. Systems flowchart
B. Risk / control matrix
C. Both A and B
D. Neither A nor B
BLOOM: Comprehension
Difficulty: Medium
Hurt Chapter 06 #34
LO 4
35. Consider the flowchart below as you respond to the next question:
Systems flowcharts can be used in AIS work to evaluate internal controls. Which of the
following statements is most true based on the systems flowchart above?
A. Allowing the salesperson to approve customer credit weakens internal control.
B. Using an electronic database for customer data weakens internal control.
C. Both A and B
D. Neither A nor B
BLOOM: Application
Difficulty: Medium
Hurt Chapter 06 #35
LO 4
36. Consider the flowchart below as you respond to the next question:
Systems flowcharts can be used in AIS work to recommend process improvements. Which of
the following statements is most true based on the systems flowchart above?
A. The company may benefit from implementing online order taking.
B. The company may benefit from implementing a lockbox system.
C. Both A and B
D. Neither A nor B
BLOOM: Application
Difficulty: Medium
Hurt Chapter 06 #36
LO 4
37. Consider the flowchart below as you respond to the next question:
Which of the following statements is most true based on the systems flowchart above?
A. The credit approval process is completely automated.
B. The type and nature of documents used in the system should be clearer.
C. Both A and B
D. Neither A nor B
BLOOM: Analysis
Difficulty: Hard
Hurt Chapter 06 #37
LO 4
38. Consider the flowchart below as you respond to the next question:
Flowcharts should be organized in columns based on areas of responsibility. The process
depicted would benefit from reorganization into __ departments within the company.
A. Two
B. Three or four
C. Five or six
D. More than six
BLOOM: Analysis
Difficulty: Hard
Hurt Chapter 06 #38
LO 4
39. Consider the flowchart below as you respond to the next question:
Refer to the previously presented set of flowcharting symbols labeled Symbol A through
Symbol J. Which of the following statements about the systems flowchart above is most true?
A. Symbol A should be inserted after “remit payment.”
B. Symbol A should be inserted before “take order.”
C. Both A and B are true.
D. Neither A nor B is true.
Bloom: Synthesis
Difficulty: Hard
Hurt Chapter 06 #39
LO 4
40. Consider the flowchart below as you respond to the next question:
Refer to the previously presented set of flowcharting symbols labeled Symbol A through
Symbol J. Which of the following statements about the systems flowchart above is most true?
A. Symbol B may be inserted between “approve credit” and “deliver goods.”
B. Symbol B may be inserted between “start” and “take order.”
C. Both A and B are true.
D. Neither A nor B is true.
Bloom: Synthesis
Difficulty: Hard
Hurt Chapter 06 #40
LO 4
41. Refer to the following case as you respond to the next question:
The Celebration Theatre is a small, independent theatre that puts on 12 plays per year. 30 days
before the start of each calendar quarter, Celebration prepares advertising for the productions in
the upcoming quarter. They advertise on their web site, via email to their season subscribers
and via direct mail and brochures to others.
Patrons can buy tickets for a single play; alternatively, they can subscribe to all three plays each
quarter. Quarterly subscriptions offer a 25% discount from the prices of single tickets. Patrons
may purchase tickets over the phone, at the box office or via the theatre’s web site. All tickets
are held at the box office where they can be picked up as early as one week prior to the
performance. The theatre has an “open seating” plan, so patrons do not reserve a specific seat at
any performance.
If tickets are purchased in person at the box office, nonsubscribers may pay with cash or a
major credit card; subscribers can pay with cash, major credit card or check. All tickets
purchased over the phone or via the web site must be paid for with a major credit card.
Celebration maintains an electronic database to track all ticket sales; paper tickets are printed at
least ten days prior to a performance.
Any paid tickets that are not claimed at least thirty minutes prior to the performance are sold on
a “firstcome, firstserve” basis at a 50% discount.
Refer to the previously presented set of flowcharting symbols labeled Symbol A through
Symbol J. Which symbol would represent the ticket sales database?
A. Symbol C
B. Symbol F
C. Symbol H
D. Symbol J
BLOOM: Knowledge
Difficulty: Easy
Hurt Chapter 06 #41
LO 5
42. Refer to the following case as you respond to the next question:
The Celebration Theatre is a small, independent theatre that puts on 12 plays per year. 30 days
before the start of each calendar quarter, Celebration prepares advertising for the productions in
the upcoming quarter. They advertise on their web site, via email to their season subscribers
and via direct mail and brochures to others.
Patrons can buy tickets for a single play; alternatively, they can subscribe to all three plays each
quarter. Quarterly subscriptions offer a 25% discount from the prices of single tickets. Patrons
may purchase tickets over the phone, at the box office or via the theatre’s web site. All tickets
are held at the box office where they can be picked up as early as one week prior to the
performance. The theatre has an “open seating” plan, so patrons do not reserve a specific seat at
any performance.
If tickets are purchased in person at the box office, nonsubscribers may pay with cash or a
major credit card; subscribers can pay with cash, major credit card or check. All tickets
purchased over the phone or via the web site must be paid for with a major credit card.
Celebration maintains an electronic database to track all ticket sales; paper tickets are printed at
least ten days prior to a performance.
Any paid tickets that are not claimed at least thirty minutes prior to the performance are sold on
a “firstcome, firstserve” basis at a 50% discount.
Refer to the previously presented set of flowcharting symbols labeled Symbol A through
Symbol J. Which symbol would represent the tickets?
A. Symbol A
B. Symbol B
C. Symbol F
D. Symbol I
BLOOM: Knowledge
Difficulty: Easy
Hurt Chapter 06 #42
LO 5
43. Refer to the following case as you respond to the next question:
The Celebration Theatre is a small, independent theatre that puts on 12 plays per year. 30 days
before the start of each calendar quarter, Celebration prepares advertising for the productions in
the upcoming quarter. They advertise on their web site, via email to their season subscribers
and via direct mail and brochures to others.
Patrons can buy tickets for a single play; alternatively, they can subscribe to all three plays each
quarter. Quarterly subscriptions offer a 25% discount from the prices of single tickets. Patrons
may purchase tickets over the phone, at the box office or via the theatre’s web site. All tickets
are held at the box office where they can be picked up as early as one week prior to the
performance. The theatre has an “open seating” plan, so patrons do not reserve a specific seat at
any performance.
If tickets are purchased in person at the box office, nonsubscribers may pay with cash or a
major credit card; subscribers can pay with cash, major credit card or check. All tickets
purchased over the phone or via the web site must be paid for with a major credit card.
Celebration maintains an electronic database to track all ticket sales; paper tickets are printed at
least ten days prior to a performance.
Any paid tickets that are not claimed at least thirty minutes prior to the performance are sold on
a “firstcome, firstserve” basis at a 50% discount.
Refer to the previously presented set of flowcharting symbols labeled Symbol A through
Symbol J. Which of the following is most likely to be represented with Symbol I?
A. Open seating plan
B. Discounted tickets
C. Creating advertising for the web site
D. None of the above
BLOOM: Comprehension
Difficulty: Medium
Hurt Chapter 06 #43
LO 5
44. Refer to the following case as you respond to the next question:
The Celebration Theatre is a small, independent theatre that puts on 12 plays per year. 30 days
before the start of each calendar quarter, Celebration prepares advertising for the productions in
the upcoming quarter. They advertise on their web site, via email to their season subscribers
and via direct mail and brochures to others.
Patrons can buy tickets for a single play; alternatively, they can subscribe to all three plays each
quarter. Quarterly subscriptions offer a 25% discount from the prices of single tickets. Patrons
may purchase tickets over the phone, at the box office or via the theatre’s web site. All tickets
are held at the box office where they can be picked up as early as one week prior to the
performance. The theatre has an “open seating” plan, so patrons do not reserve a specific seat at
any performance.
If tickets are purchased in person at the box office, nonsubscribers may pay with cash or a
major credit card; subscribers can pay with cash, major credit card or check. All tickets
purchased over the phone or via the web site must be paid for with a major credit card.
Celebration maintains an electronic database to track all ticket sales; paper tickets are printed at
least ten days prior to a performance.
Any paid tickets that are not claimed at least thirty minutes prior to the performance are sold on
a “firstcome, firstserve” basis at a 50% discount.
Refer to the previously presented set of flowcharting symbols labeled Symbol A through
Symbol J. Which of the following is most likely to be represented with Symbol B?
A. A patron’s decision to purchase tickets
B. The theatre management’s decision about which plays to produce
C. Determining whether a patron is a subscriber
D. All of the above
BLOOM: Comprehension
Difficulty: Medium
Hurt Chapter 06 #44
LO 5
45. Refer to the following case as you respond to the next question:
The Celebration Theatre is a small, independent theatre that puts on 12 plays per year. 30 days
before the start of each calendar quarter, Celebration prepares advertising for the productions in
the upcoming quarter. They advertise on their web site, via email to their season subscribers
and via direct mail and brochures to others.
Patrons can buy tickets for a single play; alternatively, they can subscribe to all three plays each
quarter. Quarterly subscriptions offer a 25% discount from the prices of single tickets. Patrons
may purchase tickets over the phone, at the box office or via the theatre’s web site. All tickets
are held at the box office where they can be picked up as early as one week prior to the
performance. The theatre has an “open seating” plan, so patrons do not reserve a specific seat at
any performance.
If tickets are purchased in person at the box office, nonsubscribers may pay with cash or a
major credit card; subscribers can pay with cash, major credit card or check. All tickets
purchased over the phone or via the web site must be paid for with a major credit card.
Celebration maintains an electronic database to track all ticket sales; paper tickets are printed at
least ten days prior to a performance.
Any paid tickets that are not claimed at least thirty minutes prior to the performance are sold on
a “firstcome, firstserve” basis at a 50% discount.
Which of the following statements would be most true in a systems flowchart of the Celebration
Theatre case?
A. One of the flowchart columns would have “patrons” as its heading.
B. One of the flowchart columns would have “theatre personnel” as its heading.
C. Both A and B are true.
D. Neither A nor B is true.
BLOOM: Application
Difficulty: Medium
Hurt Chapter 06 #45
LO 5
46. Refer to the following case as you respond to the next question:
The Celebration Theatre is a small, independent theatre that puts on 12 plays per year. 30 days
before the start of each calendar quarter, Celebration prepares advertising for the productions in
the upcoming quarter. They advertise on their web site, via email to their season subscribers
and via direct mail and brochures to others.
Patrons can buy tickets for a single play; alternatively, they can subscribe to all three plays each
quarter. Quarterly subscriptions offer a 25% discount from the prices of single tickets. Patrons
may purchase tickets over the phone, at the box office or via the theatre’s web site. All tickets
are held at the box office where they can be picked up as early as one week prior to the
performance. The theatre has an “open seating” plan, so patrons do not reserve a specific seat at
any performance.
If tickets are purchased in person at the box office, nonsubscribers may pay with cash or a
major credit card; subscribers can pay with cash, major credit card or check. All tickets
purchased over the phone or via the web site must be paid for with a major credit card.
Celebration maintains an electronic database to track all ticket sales; paper tickets are printed at
least ten days prior to a performance.
Any paid tickets that are not claimed at least thirty minutes prior to the performance are sold on
a “firstcome, firstserve” basis at a 50% discount.
The first step in creating a flowchart is to define the system boundary. Which of the following
is most likely to be outside the system boundary?
A. Patrons
B. Theatre personnel
C. Box office
D. Advertising firm
BLOOM: Application
Difficulty: Medium
Hurt Chapter 06 #46
LO 5
47. Refer to the following case as you respond to the next question:
The Celebration Theatre is a small, independent theatre that puts on 12 plays per year. 30 days
before the start of each calendar quarter, Celebration prepares advertising for the productions in
the upcoming quarter. They advertise on their web site, via email to their season subscribers
and via direct mail and brochures to others.
Patrons can buy tickets for a single play; alternatively, they can subscribe to all three plays each
quarter. Quarterly subscriptions offer a 25% discount from the prices of single tickets. Patrons
may purchase tickets over the phone, at the box office or via the theatre’s web site. All tickets
are held at the box office where they can be picked up as early as one week prior to the
performance. The theatre has an “open seating” plan, so patrons do not reserve a specific seat at
any performance.
If tickets are purchased in person at the box office, nonsubscribers may pay with cash or a
major credit card; subscribers can pay with cash, major credit card or check. All tickets
purchased over the phone or via the web site must be paid for with a major credit card.
Celebration maintains an electronic database to track all ticket sales; paper tickets are printed at
least ten days prior to a performance.
Any paid tickets that are not claimed at least thirty minutes prior to the performance are sold on
a “firstcome, firstserve” basis at a 50% discount.