ASSIGNMENTS M6 LA2

Find four application letters and analyze them in terms of their structures and the language they
use to realize each part of the structure. Use the table below to help you with your analysis.

July 23, 2018

Acme Investments, Inc.
Attn: Thomas Burgin
4634 W. Industrial Dr., Ste. 24
Houston, TX 45987
Harold Waybird
586 Main St.
Brighton, TX 45965
Phone: (555) 555-1212
Email: hwaybird@email.com
Dear. Mr. Burgin,
I write to apply for the Office Manager position at Acme Investments, Inc. I am an
excellent fit for this position, as demonstrated by my extensive background in office
management and proven success as a corporate administrator.
In my previous role, I successfully supported an office of 100 personnel. In this position I
honed my interpersonal skills through customer service, clerical responsibilities (in-phone,
telephone, and electronic correspondence), and by assessing and responding to the various tasks
a vibrant work environment brings. I look forward to learning the needs of your organization and
providing quality service for clients and employees alike.
I believe that I possess the temperament and experience to excel in this position. Not only
am I well organized but I have a passion for creating positive and productive work environments.
Through observation and asking detailed questions I believe that I will have a significant impact
on the daily operations of Acme Investments.
I look forward to hearing from you about the progress of my application. If you have any
further questions or require any additional documentation, please contact me using the above
information. Thank you for your time and consideration.

Respectfully,
Harold Waybird

Joanne Tint
Email: joannetint@xmail.com
Mobile: 454-734-4633
Mr Allan Moyle
Moyle Retail Solutions
Phone: 907-09-909
Email: enquiries@moyleretailsolutions.com.au

23 April 2015
RE: Application for Casual Retail Sales Assistant position

Dear Mr. Moyle,

 As a highly motivated and dedicated student with strong communication and interpersonal skills,
I would like to apply for the position of Casual Retail Sales Assistant.

As a student I have been extensively involved in my school community, which has

allowed me to develop strong interpersonal skills. My involvement in various events, including
drama eisteddfods and sports carnivals, has allowed me to work closely with my peers while
supporting the school community as a whole.

These experiences have allowed me to develop strong time management and

organisational skills, which I see as being very important when seeking to work in casual
employment while continuing to study.

Personal attributes that I believe make me suitable for this position include:

 Motivation: Volunteer participation and school results demonstrate high motivation.

 Customer Service: Assisting with the sale of products at community events has allowed the
development of customer service skills.
 Communication: Acting in drama performances and working as an MC for school events has
allowed the development of communication skills.
My teachers and educators have commended me for my willingness to participate and my
dedication to helping out where possible. I enjoy working with others and believe that my strong
communication skills will ensure that I can meet the expectations of this role.
I am aware that you will receive a large number of applications for this job, but I would
very much appreciate the opportunity to demonstrate my capabilities to you in person.
I believe that I have a lot to offer your organisation. I am keen to develop my professional
skills and look forward to discussing my application with you at an interview. I have enclosed a
copy of my resume for your consideration. I can be contacted at all times on the details provided
above.

Thanking you in advance for your time,

Joanne Tint

17 July 2012

Ms. Rhonda West

Customer Service Manager
Acme Inc.
123 Corporate Blvd.
Sometown, CO 50802

Re: Customer Service Representative Opening (Ref. ID: CS300-Denver)

Dear Ms. West:

I was excited to see your opening for a customer service rep, and I hope to be invited
for an interview.

My background includes serving as a customer service associate within both call-center

and retail environments. Most recently, I worked on the customer service desk for
Discount-Mart, where my responsibilities included handling customer merchandise
returns, issuing refunds/store credits, flagging damaged merchandise for shipment back
to vendors and providing back-up cashiering during busy periods.

Previously, I worked within two high-volume customer-support call centers for a major
telecommunications carrier and a satellite television services provider. In these
positions, I demonstrated the ability to resolve a variety of issues and complaints (such
as billing disputes, service interruptions or cutoffs, repair technician delays/no-shows
and equipment malfunctions). I consistently met my call-volume goals, handling an
average of 56 to 60 calls per day.

In addition to this experience, I gained considerable customer service skills during my

part-time employment as a waitress and restaurant hostess while in high school.

I also bring to the table strong computer proficiencies in MS Word, MS Excel and CRM
database applications and a year of college (business major). Please see the
accompanying resume for details of my experience and education.

I am confident that I can offer you the customer service, communication and problem-
solving skills you are seeking. Feel free to call me at 555-555-5555 (home) or 555-555-
5500 (cell) to arrange an interview. Thank you for your time—I look forward to learning
more about this opportunity!

Sincerely,

Sue Ling

Enclosure: Resume

22 H Venture St.,
Diliman, Quezon City
Philippines
 April 17, 2015

Mr. Vincent Chua

Hiring Manager
Bank of the Philippines Islands (BPI)
12/F Ayala Life-FGU Center, Ayala Ave.
Makati City 1226

Dear Mr. Chua,

I am writing to express my interest for the position of Recruitment Assistant in your
esteemed company.
Having recently obtained my Bachelor’s Degree in Business Administration major in
Human Resource Development Management (BSBA-HRDM) in the Polytechnic University of
the Philippines (PUP), I wish to bring my knowledge, skills and commitment to excellence to
your company’s innovative environment.
As a Business Administration student, majoring in HR management, I’ve become
equipped with the necessary knowledge that come with the position including manpower
recruitment, workforce organization, personnel training and compensation as well as legal
provisions and other labor concerns.
My internship at San Miguel Corporation also afforded me with the crucial skills to work
with some of the best professionals in the recruitment and human resources industry. Being a
trainee has developed in me enthusiasm and a true passion for human resources and has
subsequently convinced me that human resource management is my true calling.
For additional details regarding my qualification and expertise, please review my
attached resume.
Thank you for taking the time to consider this application and I look forward to hearing from
you.

Sincerely,
(signature)
Jessica Cenadoza

To whom/ Address Salutations Contents Closure

Statement Qualifications Experience
ofpurpose
me Investments, Inc. Dear. Mr. I write to apply 1. interpersonal skills 1. supported I look forw
n: Thomas Burgin Burgin for the Office through customer an office of to hearing fr
34 W. Industrial Dr., Ste. 24 Manager service, clerical 100 personnel you about
uston, TX 45987 position at responsibilities progress of
Acme 2. Well organized and a application.
Investments, passion for creating you have a
Inc. positive and productive further
work environments. questions
require a
additional
documentati
please cont
me using
above
information.
Thank you
your time a
consideratio
Allan Moyle Dear Mr. As a highly  Motivation:Volunteer 1. involved in I believe tha
oyle Retail Solutions Moyle, motivated and participation and school my school have a lot
one: 907-09-909 dedicated results demonstrate high community, offer y
mail: student with motivation. including organisation
quiries@moyleretailsolutions.com.au strong drama am keen
communication  Customer eisteddfods develop
and Service:Assisting with and sports professional
the sale of products at
interpersonal carnivals, skills and lo
community events has
skills, I would 2. work forward
allowed the development
like to apply closely with discussing
of customer service
for the position my peers application
skills.
of Casual while with you at
Retail 
Sales Communication: Acting supporting interview.
Assistant. in drama performances the school have enclo
and working as an MC community as a copy of
for school events has a whole. resume
allowed the development your
of communication skills. consideratio
can
contacted at
times on
details
provided
above.

Rhonda West Dear Ms. I was excited to

- Strong computer- serving as a I am confid
West
tomer Service Manager see your opening proficiencies in MS Word, MS customer service that I can o
me Inc. for a customer Excel and CRM database for Discount- you the custo
 Corporate Blvd. service rep, and I applications and a year of Mart, service,
metown, CO 50802 hope to be invited college (business major). communication
- customer-
for an interview. and probl
support call
solving skills
centers for a
are seeking. F
major
free to call m
telecommunicati
555-555-5555
ons carrier and a
(home) or 5
satellite
555-5500 (cell
television
arrange
services
interview. Th
provider.
you for y
- I consistently time—I l
met my call- forward
volume goals, learning m
handling an about
average of 56 to opportunity!
60 calls per day.

. Vincent Chua Dear Mr. I am writing to 1. Having recently Internship at For additio
ing Manager Chua, express my obtained my Bachelor’s San Miguel details
nk of the Philippines Islands (BPI) interest for the Degree in Business Corporation regarding
F Ayala Life-FGU Center, Ayala position of Administration major in qualification
e. Recruitment Human Resource and experti
kati City 1226 Assistant in Development please revi
your esteemed Management (BSBA- my attach
company. HRDM) in the resume.
Polytechnic University of Thank you
the Philippines (PUP), taking the ti
to consider t
application a
I look forw
to hearing fr
you.