Amanuel

Salesforce Administrator/Developer
Phone: 310-754-5489
Email: Amanuel.Hailemariam19@gmail.com

Professional Summary:

 Having 7+ years of IT experience including 5+ years of experience in Salesforce.com CRM Platform, Community Cloud, Sales
Cloud and Service Cloud using Visual force and Apex as Salesforce Developer and Administrator.
 Experienced in Service Cloud, Sales cloud, Chatter & App - exchange applications.
 Experience in Administration, Configuration, Implementation, Lightning, and support experience with Salesforce platform.
 Good Experience on Salesforce Lightning. Experience in third party integration with ERP.
 Extensive expertise on Lightning process builder for visualizing and creating automated business processes.
 Experience in SFDC Development in implementing Apex classes, Triggers, Visual Force, Force.com IDE, Process Builder, SOQL
and SOSL.
 Proficient knowledge of Governor Limits and in optimization of existing code in according to the governor limits.
 Experience in APEX Programming by creating Custom Triggers and perform Asynchronous calls to implement the business
logic as per the requirements.
 Efficient in monitoring Apex asynchronous processing using future methods, batch apex, controlling processes with
queueable apex and scheduling jobs using apex scheduler.
 Have extensive experience in creating Workflows, Approval processes, Validation rules, Sharing Sets and Sharing Rules.
 Experience in using data tools like Apex Data Loader, Import Wizard.
 Experience in Salesforce Integration for Data Integration/Synchronization/ Replication from Salesforce to external systems
like Oracle and SQL server.
 Expertise in maintaining Standard Objects like Accounts, Contacts, Opportunities, Products and Price books, Quotes, Cases,
Leads, Campaigns, Reports, and Dashboards.
 Strong knowledge on Custom Reports, Reports (summary reports, matrix reports, pie charts, tabular reports, joined reports,
and graphics), Dashboards.
 Proficiency in administrative tasks like creating Roles, Profiles, User Creation, Email Services, Visual Force, Record Types,
Public Groups, Queues, and Page Layouts.
 Experience in Salesforce Security setup using Profiles, Permission Sets, OWD and Role Hierarchy.
 Extensive experience in lead, case management (Web-to-Lead, Web-to-Case, Email-to-Case).
 Experience designing and developing apps that access and or utilize cloud-based frameworks (e.g. Heroku)
 Participated in all stages of Software Development Life Cycle (SDLC) with System Analysis, Development, and Testing.
 Experience in Object Oriented Design (OOD), Object Oriented Analysis (OOA), based on Unified Modeling Language (UML)
architecture.
 Hands on experience in data model and SOQL, SOSL, DML statements, SObjects.
 Expertise in working on Scheduled jobs and APEX Batch jobs, APEX Web Services API and executed approval processes, e-mail
services and workflows via customization.
 Experience with Outlook Integration, Single Sign On, and Salesforce to Salesforce functionality’s.
 Experience in doing deployments using Force.com IDE, Eclipse, Change sets, Ant migration, SVG migrations.
 Expert in creating Functional and Technical design documents.

Certifications:
 201 Certified Administrator (certification No: 19060169)

Education Details:
 Bachelor’s in Electrical Engineering from California State University, Long Beach, USA.
 Bachelor’s in Computer Science from HiLCoE, ETH.
Technical Skills:

CRM TOOLS Salesforce.com

SALESFORCE Apex Classes, Lightning Application, Test Classes, SOQL, SOSL, Visual Force (Pages,
TECHNOLOGIES Component & Controllers), S-Controls, Triggers, Custom Objects, Web services, Validation
Rules, Work Flows, Dashboards, Reports, Sandbox development and Testing, Analytic
Snapshots.
SALESFORCE TOOLS Force.com Data Loader, Force.com Eclipse IDE Plug-in, Force.com Explorer, Excel
Connector, Salesforce Connect Chatter, e-Sign Live, Force.com Platform (Sandbox and
Production), DocuSign, Force.com Migration Tool, Heroku, CPQ, ANT migration tool.
LANGUAGES Apex, Visual Force, Java, .NET, C, C++, SQL, HTML, XML, AJAX.
IDE Eclipse 3.5, WebSphere Integration Developer, Force.com IDE, Jenkins
VERSION CONTROL & CVS, TIBCO, GIT, GitHub.
INTEGRATION
METHODOLOGIES Agile, Water Fall, SDLC
DATABASES MS Access, Oracle 10i/9g, SQL Server 2005/2008, MySQL
OPERATING SYSTEMS Windows NT / 98 / XP Pro / Vista, Windows CE, Windows Server 2000 / 2003 / 2008,
Macintosh, Linux, Unix

Professional Experience:
Wells Fargo, CA April 2017-Till Date
Salesforce Administrator/Developer
The Project mainly involved in Salesforce to Salesforce integration. Mainly involved in production support supporting multiple
Salesforce applications. Worked on both SFDC standard and custom objects, fields, relationships, Triggers, Workflows. Involved
in various projects which mainly includes Salesforce to Salesforce integration, Data migration, enhancing the existing applications
and building various automation processes and supporting internal users worldwide.

Responsibilities:

 Preparation of design documents of various silhouette application based on gathered requirement.

 Created modern Lightning Apps combining Lightning Design System, Lightning App Builder and Lightning Component
features.
 Upgraded some Apps from Salesforce Classic to Lightning Experience to develop rich user interface and better interaction of
pages.
 Created many app pages, home pages integrating the custom components for salesforce lightning and salesforce1 mobile
app. Developed Salesforce.com custom application using Apex, Visualforce, and AppExchange.
 Created multiple Lightning Components, added Design Parameters that makes the Lightning component look and feel better.
Leveraged APEX Controller to make a call for external requests to retrieve data from various API’s and displayed them on to
the component.
 Involved in coding for modules for all the Sub-Application of the CRM application which involves extending existing SFDC
standard components using Apex, Visual Force and other utilities.
 Worked on various salesforce.com standard objects like Campaigns, Leads, Accounts, Contacts, Opportunity, Forecast,
Cases, Reports and Dashboards.
 Implemented Web-to-lead to track and solve leads from the website.
 Created different Workflow rules and Approvals for various campaign processes.
 Designed, and developed the Custom objects, Validation rules, Page layouts, Custom tabs, Components, Visualforce Pages
to suit to the needs of the application.
 Designed, developed, and deployed Apex Classes, Controller Classes and Apex Triggers, packages for various functional
needs in the application.
 Used Data loader for data migrations to sales force.
 Performed detailed analysis of business and technical requirements and developed the Apex classes using other Platform
based technologies like Visualforce, Force.com IDE.
 Developed and configured various Reports for different user profiles based on the need in the organization.
 This project involved Integration with Salesforce Connect tool to sync customer invoices, Contacts, Accounts with their
Salesforce Org. For performance, monitoring and many other reasons, part of this app were on Heroku which talk to
Salesforce Connect and keep results and key metrics in database on Heroku as well.
 Created email templates and inbound emails using Visual force for the clients and customers.
 Maintained data cleanliness and accuracy by adding custom validation rules, custom formulas, reports and dashboards.
 Extensively involved in Unit Testing using Test Methods using Force.Com utilities.
 Participated in the training sessions provided by the Salesforce team and support end users
 Experience with managing the complex data Experience in Integrating App Exchange Applications with Mass E-Mail
Management, Application management using Force.com Plug-in& Eclipse IDE in Sandbox and Production Environments.
 Worked on configuration, security and security controls aspects of Salesforce.
 Involved in Salesforce Application Setup activities and customized the apps to match the functional needs of the organization.
 Integrated the SOAP and REST based Web Services for extracting the data from external systems to display in the pages
of salesforce.com.

Environment: Saleforce.com platform, Lightning Experience, Lightning Components, Force.com IDE, Role Hierarchies, Sharing
rules, Apex, Visual Force (Pages, Components & Controllers), Pages, Data Loader, HTML, Inside sales telephonic plug-in, Workflow
& Approvals, Lightning Components, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data
loading, Eclipse IDE Plug-in, Jenkins, Heroku

Nationwide Insurance, Columbus, OH January 2016 – March 2017

Salesforce Developer
Nationwide is one the largest insurance and financial services company in the world serving people with best insurance policies
and its headquaters located in Columbus, Ohio.

Responsibilities:
 Involved in Salesforce.com Application Setup activities and customized the applications to match the functional needs
of the organization.
 Performed the role of Salesforce.com Developer in the organization.
 Interacted with various business team members to gather and documented the requirements. Implemented the
requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
 Closely worked with SalesForce.com teammates while implementing the solutions for the requirements.
 Developed several Triggers, Apex classes and Visual force pages as part of the application development.
 Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, Reports, and
Opportunities.
 Customized the Dashboards to track usage for productivity and performance of business centers and their sales teams.
 Designed, Implemented, and deployed the Custom objects, Page layouts, Custom tabs, Components to suit to the needs
of the application.
 Created Custom Objects and defined lookup and master-detail relationships on the objects and created junction objects
to establish many-to-many relationship among objects.
 Created various profiles and configured the permissions based on the organizational hierarchy requirements
 Customized tabs for different business user’s groups and business centers.
 Created the workflows for automated lead routing, lead escalation, alerts and custom coaching plans.
 Experienced in the use of Data Loader.
 Implemented escalation rules, automatic case generation and their escalation to call center representative, and
generated email alerts for quick issue resolution.
 Performed the role of support engineer for the internal users and helped them in getting used to the application,
generated reports and saved them for further access to the users.
 Supported the data migration activities for Migrating the data from various business centers and business center users
with the support of Saleforce.com.
 Set up Marketing, Campaigns, Campaign Hierarchies, Lead Queries, Assignment rules, Web-to-Lead and Auto-
Response rules.
 Used the sandbox for testing and migrated the code to the deployment instance after testing.
 Involved with Salesforce.com Premier Support and handled the support cases with the help of salesforce.com support.
 Provided the training to the internal business users to use the application and develop their own custom reports.
Environment: Saleforce.com platform, Apex, Visual Force, Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom
Tabs, Security Controls, Sandbox data loading, Data Loader, SF Explorer, and Eclipse IDE Plug-in, GitHub

Caterpillar Financial Services, Nashville, TN June2014 – December 2015

Salesforce Developer

Caterpillar Financial Services Corporation is the financial arm of Caterpillar Inc., the world's largest manufacturer of construction
and mining equipment, natural gas and diesel engines, and industrial gas turbines. Caterpillar Financial Services has been providing
a wide range of financing alternatives for the complete line of Caterpillar machinery and engines, solar gas turbines, other related
equipment and marine vessels.

Responsibilities:
 Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to
manage sharing access among different users.
 Involved in identifying, planning and implementing new Salesforce.com features and functions new screens, workflow,
force.com objects, reports, apex code to meet business requirements.
 Designed and deployed Custom tabs, Approval Processes and Auto-Response Rules for automating business logic.
 Created workflow rules and defined related tasks, email alerts, and field updates.
 Created page layouts, search layouts to organize fields, custom links, related lists, and other components on record
pages.
 Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation Rules and formula fields to
the custom objects.
 Integrated App Exchange applications like Case History Timeline makes it possible for users to create a timeline showing
all stages of a case.
 Used Force.com developer toolkit including Apex Classes, Apex Controllers and Apex Triggers to develop custom business
logic.
 Developed web-to-lead functionality which directs leads from web to Salesforce CRM and worked with webservice.
 Involved in developing, implementing & testing on the Sandbox environment.

Environment: Saleforce.com platform, Apex, VisualForce, Jenkins, Salesforce.com Data Loader, Workflow & Approvals, Reports,
Custom Objects, Custom Tabs, GIT, Email Services, HTML, Java, Web Services, WSDL, Sandbox, Eclipse IDE Plug-in.

Autodesk, San Francisco, CA February 2012 – May 2014

Salesforce.com Analyst

Autodesk, Inc. is an American multinational software corporation that makes software for the architecture, engineering,
construction, manufacturing, media, and entertainment industries.

Responsibilities:
 Involved in Salesforce.com Application Setup activities and customized the applications to match the functional needs of
the organization.
 Interacted with various business team members to gather and documented the requirements. Implemented the
requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
 Closely worked with SalesForce.com consultants while implementing the solutions for the requirements.
 Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, Reports, and
Opportunities.
 Customized the Dashboards to track usage for productivity and performance of business centers and their sales teams.
 Designed, Implemented, and deployed the Custom objects, Page layouts, Custom tabs, Components to suit to the needs
of the application.
 Created Custom Objects and defined lookup and master-detail relationships on the objects and created junction objects
to establish many-to-many relationship among objects.
 Created various profiles and configured the permissions based on the organizational hierarchy requirements
 Customized tabs for different business users’ groups and business centers.
 Used DocuSign for agreements with the customer’s and clients.
  Created the workflows for automated lead routing, lead escalation, alerts, and custom coaching plans.
 Implemented various Custom Reports and deployed them for different business user levels.
 Implemented escalation rules, automatic case generation and their escalation to call center representative, and
generated email alerts for quick issue resolution.
 Provided the training to the internal business users to use the application and develop their own custom reports.
 Used Salesforce Chatter to provide real time notifications of changes in accounts, leads and opportunities to help sales
and service teams to be more efficient.
 Performed the role of support engineer for the internal users and helped them in getting used to the application,
generated reports, and saved them for further access to the users.
 Customized the entire Salesforce.com applications to incorporate the business requirements which involved creating
Web Forms.
 Used the sandbox for testing and migrated the code to the deployment instance after testing.
 Involved with Salesforce.com Premier Support and handled the support cases with the help of salesforce.com support.

Environment: Salesforce, Visual force, MS Visio, Apex Data Loader, Microsoft Excel, MS Project, Rational Clear case, UML, Jenkins,
Eclipse IDE, Oracle 10g, Quality Centre.

WEGAGEN Bank, Ethiopia June 2010 – December 2011

Java Developer

Responsibilities:
 As a member of team involved in designing and developing a framework.
 Involved in development of mock-up screens and web portals
 Used Java, Java Mail, XML, HTML, JDBC, SQL, Oracle 8i and JavaScript.
 Installed and configured WSAD as a development environment.
 JSP Pages are written using Custom Tag Library which create standard tag used in the application.
 Used easy soft driver to connect to a flat file and to retrieve data.
 Used XML in some modules using DOM to send the data to and from the server/database
 Worked with team members to setup development environment using CVS, PVCS, WebLogic 5.1,6.1 and 7.1 and Oracle8i
 Used CVS for version control of the product.
 Used Struts frame work to develop the web Tier.
 Involved in writing Business Objects, Service API’s, Data maps, Entity classes to the corresponding existing business
classes.
 Involved in validating and reviewing team member’s modules.
 Involved in data integration for the new tracking system and other production subsystems using TIBCO 3.5.
 Involved in integration testing of modules in various testing environments.

Environment: Java, Java Mail, Java Script, XML, HTML, JDBC, Servlet, SOAP, TIBCO