DTI NV 2018 Annual Report

Department of Trade and Industry
Nueva Vizcaya Provincial Office

CY 2018 Annual Report
TABLE OF CONTENTS
EXECUTIVE SUMMARY 2
CHAPTER I. 2018 PERFORMANCE GOVERNANCE
SYSTEM (PGS) 3
a. PGS A.1 MSMEs Assisted in the Priority Industries 3
b. PGS B.4 Number of New and Upgraded Bagwis
Awardees 7
c. PGS C.5 Investors Assisted 10
d. PGS C.6 Exporters Assisted 12
e. PGS D.7 Negosyo Centers Established and
Maintained 14
f. PGS D.8 Percentage of Businesses Registered within
15 days applied through Negosyo Centers 15
g. PGS D.9 Percentage of BMBE Certificates issued
within prescribed time 16
h. PGS D.10 Number of LGUs submitting list of business
permits issued 17
i. PGS E.11 Number of Clients Assisted 18
j. PGS E.12 Percentage of Registered MSMEs Assisted
by the DTI 23
k. PGS F.13 Number of Mentees 27
l. PGS G.14 Percentage of Operational SSFs 30
m. PGS G.15 Number of Prototypes Developed 35
n. PGS H.16 Number of IP Applications Filed 36
o. PGS H.17 Number of MSMEs Doing E-Commerce 37
p. PGS I.18 Percentage of Applications for
Permits/accreditation/licenses/authorities (renewal)
processed within prescribed time 39
q. PGS J.19 Number of Firms Monitored (Price Trending) 41
r. PGS K.20 Percentage of Consumer Complaints
Resolved through Mediation and Arbitration within
Prescribed Time 42
s. PGS L.22 Percentage of Violating Firms Penalized
Complying with Penalty within the Prescribed Time as
Contained in the Decision 43
CHAPTER II. 2018 ORGANIZATIONAL OUTCOME 45
a. OO1: Exports and Investment Increased – Exports
and Investment Development Program 45
b. OO2: Industry Developed – Industry Development
Program 47
c. OO3: MSMEs Assisted and Developed – MSME
Development Program 49
d. OO4: Consumer Welfare Enhanced 51
e. OO4: Consumer Welfare Enhanced – Consumer
Education and Advocacy Program 51
CHAPTER III. RISKS AND OPPORTUNITIES 55
CHAPTER IV. POLICY/PROGRAM OBSERVATIONS AND
RECOMMENDATIONS 90
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EXECUTIVE SUMMARY
Among the major customers of DTI Nueva Vizcaya are the (a) local micro-, small-
and medium enterprises (MSMEs) including large firms, investors, potential
exporters, institutions/associations, academes. Local government units who avail
of technical advisory services for business growth and development; and, (b)
protection and advocacy of consumerism that foster the well-being of the
community, the environment and the provincial economy, through the promotion
of ethical trade practices along the supply chain. True to its mission of being the
main economic catalyst that enables innovative, competitive, job generating,
inclusive business and empowers consumers, DTI Nueva Vizcaya have
implemented various programs/services that more or less captures the
organization outcome.
This annual report aims at providing timely, and accurate information to policy
makers, particularly the top management of DTI on the performance of this office.
It also analyzes the outputs and outcomes that are being realized in the terms of
performance indicators for each measured profiles.
Furthermore, this report presents the DTI Nueva Vizcaya’s 2018 lessons and
observations on implementation of programs and services to its clientele. It also
shows relevant information that captures the good practices as well as the
issues/concerns that needs to be addressed.
The report contains the DTI Nueva Vizcaya Planning Officer-Designate’s

overview and comprises the following reporting chapters: (1) 2018
PERFORMANCE GOVERNANCE SYSTEM (PGS); (2) 2018 ORGANIZATIONAL
OUTCOME; (3) RISKS AND OPPORTUNITIES; and, (4) POLICY/PROGRAM
OBSERVATIONS AND RECOMMENDATIONS.
The overall breath and goal of this annual performance report is to recommend
further step in sustainable development and improve existing programs and
services of the office.
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CHAPTER I
2018 PERFORMANCE GOVERNANCE SYSTEM (PGS)
PGS A.1 MSMEs assisted in the priority industries
Under the approved strategic measure for micro-, small- and medium- enterprises
(MSMEs) assisted in the priority industries, the Department of Trade and Industry
(DTI) is directed to provide customized interventions for MSMEs as identified by
DTI Regional and Provincial Offices. These priority industries, for region 2,
includes dairy, wood, bamboo, rubber, banana, pangasius, poultry, cacao,
coconut, organic fertilizer, gifts and holiday decors (GHDs), furniture, coffee,
processed food, veggie noodles, citrus, pineapple, mango, muscovado, cassava,
metals/metalwork, ginger, vegetables, apiculture, eco-tourism, ICT and
education. (retrieved from http://www.region2.dti.gov.ph/index.php/about-us/20-
industry-profiles). The province of Nueva Vizcaya only selected some of the
priority industries that are existing within the province. Its interventions focused
on the development of its local industry clusters (i.e. coffee, cacao, furniture,
GDH, processed fruits and nuts, furniture and bamboo).
Industry cluster is defined as the geographic concentration of interconnected
stakeholders in a given segment which includes upstream, downstream and
horizontal networks that creates synergy among them (2011 Ignacio). Under this
approach, firms are more productive and competitive in the economic paradigm,
thus, contributing to economic growth and development of a country (i.e. increase
job generation, increase household income, increase local and foreign
investments, increase GDP, among others). This strategy has been adopted by
the Department of Trade and Industry to pursue holistic development of industry
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clusters in the region as well as in the provinces. Further, the program seeks to
create conducive conditions necessary for increased economic development for
a robust and competitive local industry.
In 2018, DTI Nueva Vizcaya’s annual accomplishment for the strategic measure
under MSMEs assisted in the priority industries superseded its annual target, as
shown below:
Table 1. MSMEs assisted in the Priority Industries

Strategic 2018
Strategic Objective
Measure Target Accomplishment
Provide customized
interventions for MSMEs assisted
MSMEs for in the priority 265 350
countryside industries
development
As seen in Table 1, it can be observed that DTI NV’s accomplishment under this
measured profile is higher by 85 or 32.08% above the 2018 target.
The table below further analyzes the performance of DTI NV’s performance per
provincial industry cluster:
Table 1.1 MSMEs assisted per municipality and per industry cluster
Municipalities Coffee Cacao PFN GDH Furniture Bamboo TOTAL %
Alfonso
0 2 0 7 3 0 12 3.43%
Castañeda
Ambaguio 5 0 1 0 0 0 6 1.71%
Aritao 0 0 10 11 0 2 23 6.57%
Bagabag 4 0 12 3 13 8 40 11.43%
Bambang 0 2 11 6 1 0 20 5.71%
Bayombong 7 0 13 2 2 1 25 7.14%
Diadi 1 1 0 3 14 4 23 6.57%
Dupax del
2 0 7 0 0 0 9 2.57%
Norte
Dupax del Sur 1 0 2 6 1 0 10 2.86%
Kasibu 5 0 31 0 1 5 42 12.00%
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Municipalities Coffee Cacao PFN GDH Furniture Bamboo TOTAL %

Kayapa 3 0 5 7 2 0 17 4.86%
Quezon 1 0 0 1 4 1 7 2.00%
Santa Fe 6 0 25 24 5 3 63 18.00%
Solano 6 1 13 8 1 1 30 8.57%
Villaverde 4 2 5 0 0 1 12 3.43%
Other
8 0 3 0 0 0 11 3.14%
Provinces
TOTAL 53 8 138 78 47 26 350
% 15.14% 2.29% 39.43% 22.29% 13.43% 7.43%

As can be observed, the top contributory industry under the MSMEs assisted in
the Priority Industry is the “Processed Fruits and Nuts (PFN)” industry with a total
of 138 MSMEs assisted under or an equivalent frequency value of 39.43% of the
total 2018 accomplishment; followed by Gifts, Decors and Housewares (GDH)
industry with a total of 78 MSMEs or 22.29%. Further, coffee and furniture
industries are also two of the key clusters in the Province of Nueva Vizcaya with
a total MSMEs assisted totaling to 53 and 47 (or 15.14% and 13.43% of the total
2018 accomplishment), respectively. At the bottomline accomplishment, but an
emerging industry clusters in the province, are bamboo and cacao industry with
a total MSMEs assisted of 26 and 8 (or 7.43% and 2.29% of the total 2018
accomplishment), respectively. Based on this findings, most MSMEs given
technical assistance by the office are (1) PFN, (2) GDH, and (3) Coffee.
Moreover, most of these interventions came from Santa Fe with a total of 63
MSMEs assisted in the priority industries with an equivalent share of 18% of the
2018 annual accomplishment. This is due to the fact that most of the PFN and
GDH MSMEs in the province resides in the Santa Fe. Corollary, the Municipality
of Kasibu also contributed the most MSMEs assisted under the PFN industry
cluster. This may be due to the existence of MSMEs in the trading and processing
of citrus fruit in the municipality; also, the Municipality of Bagabag is one of the
contributing municipalities in the DTI Nueva Vizcaya’s 2018 accomplishment with
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a total of 40 MSMEs assisted under the priority industry cluster (or equivalent to 11.43% of the total 2018 accomplishment report).
The reason for such numbers is the presence of MSMEs in the pineapple farmers/processors and furniture makers in the locality.
In terms of technical services provided, Table 1.2 shows the itemized interventions to DTI Nueva Vizcaya’s MSMEs assisted under
the priority industries, as show below:
Table 1.2 Technical Advisory Services to MSMEs per Month

Technical Advisory
Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Total %
Services
Skills Development 0 0 2 0 0 0 4 0 26 2 1 2 37 10.57%
Access to Finance 0 0 0 0 0 1 0 0 9 0 0 1 11 3.14%
Access to Market 9 0 0 2 1 0 11 32 0 0 1 1 57 16.29%
Product Development 3 2 0 0 0 1 7 0 0 2 1 0 16 4.57%
Organization
Management and 9 20 1 0 0 0 6 5 30 7 1 0 79 22.57%
Development
Food Safety Standard
3 0 0 0 0 0 0 0 0 0 0 0 3 0.86%
Consultancy
Coffee Stakeholders'
0 0 0 0 14 0 0 0 0 0 0 0 14 4.00%
Meeting
Great Women 5 0 0 0 0 0 0 0 0 2 0 0 7 2.00%
SSF 2 0 0 0 0 0 0 0 0 0 0 0 2 0.57%
KMME 0 0 0 0 1 12 0 0 0 0 0 0 13 3.71%
Roll-It 0 3 0 0 0 0 0 0 0 0 0 0 3 0.86%
Business Consultancy -
RISC (e.g. CEI/BEI,
26 7 2 7 1 26 3 34 0 2 0 0 108 30.86%
information
dissemination)
Total 57 32 5 9 17 40 31 71 65 15 4 4 350
% 16.29% 9.14% 1.43% 2.57% 4.86% 11.43% 8.86% 20.29% 18.57% 4.29% 1.14% 1.14%
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As presented in Table 1.2, the most technical advisory services provided to DTI
Nueva Vizcaya’s MSMEs under the priority industries is the “business
consultancy” under the “referral, information, service and consultancy” (RISC)
with an equivalent value of 108 or 30.86% of total interventions provided to
MSMEs. It can also be observed that most of the MSMEs under the priority
industries consults DTI for “organizational management and development”
technical advisory with an equivalent absolute value of 79 or 22.57% of the overall
interventions of DTI Nueva Vizcaya in year 2018; followed by assistance to
MSMEs in terms of “access to market” and “skills development” with total
interventions of 57 and 37 (or 16.29% and 10.57% of the total interventions),
respectively. However, despite the existence of the P3 program, MSMEs in the
priority industry still needs support in terms of “access to finance”; which as
shown contributed very minimal vis-à-vis the total interventions provided by the
office with an absolute value of 11 or 3.14%. Furthermore, most of the MSMEs in
the priority sector still lags behind that of their larger enterprise counterparts in
terms of FDA license standards. For total development under the processed food
sector, the office should provide more assistance to MSMEs in facilitating their
FDA license.
PGS B.4 Number of New and Upgraded Bagwis Awardees
Under this strategic measure, the DTI Bagwis Award program gives due
recognition to establishments that uphold the rights of consumers while practicing
responsible business; where consumers get the best value for their money. The
said program also encourages the setting up of Consumer Welfare Desks
(CWDs) or an its equivalent inside the establishments that provide information to
consumers and serve as a mechanism for the speedy consumer complaints
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resolution. The said program is also aligned to its objective(s) that are (1) to
partner with critical private business organizations to promote ethical business
practices; (2) create an environment where entrepreneurs upholds fair and
honest business practices through voluntary self-regulation and (3) to ensure that
quality and safe goods, products, services are at affordable prices at DTI-certified
establishments. The program is joined by all retail establishments like
supermarkets, department stores and specialty stores, appliance centers,
hardware stores and DTI accredited service and repair shops. Furthermore, there
are 3 levels of awards under this program, as follows: (1) Bronze award,
establishments that complies with fair trade laws and the presence of a Consumer
Welfare Desk (CWD) or an equivalent customer relations officer inside the
establishment; (2) Silver award, all requirements or achievement in the bronze
award and the presence of an activity(ies) or program(s) on social responsibility;
and, (3) Gold award, all achievements of silver requirements and some element
aligned to ISO 9001.
DTI Nueva Vizcaya Office targeted under its Performance Governance System
(PGS) Scorecard 2018 two (2) new, two (2) upgraded bagwis awardees and
nineteen (19) bagwis awardees maintained that were recognized in previous
years.
For purposes of analysis, Table 2 was prepared to present the 2018 annual
accomplishment vis-à-vis 2018 annual target, to wit:
Table 2. Bagwis Awardees

Strategic 2018
Strategic Objective
Partner with critical No. of new and
private upgraded Bagwis 4 8
organizations to Awardees (a+b)
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Strategic 2018
Strategic Objective
promote ethical a. New 2 4
business practices b. Upgraded 2 4
c. Maintained 19 23
As seen in Table 2, DTI Nueva Vizcaya’s actual bagwis awardees exceeded that
of the 2018 annual target for both new and upgraded measured profile in the PGS
2018; specifically, the actual number of bagwis awardees for new applicants has
an equivalent absolute value of 4, higher by 2 compared by its 2018 annual target
in the PGS (or an aggregate percentile accomplishment of 200%). Further, the
awardees under the upgraded strategic measure also exceeded over that of the
2018 annual target. These sub-measures (i.e. upgraded bagwis awardees) on
this strategic measured profile surpassed its 2018 annual target found in the PGS
with an absolute value of 4, higher by 4 over the set target for this sub-measured
profile, or an equivalent frequency value of 200%.
A table on a per type of business establishments and per award category are also
prepared:
Table 2.1 Type of business establishments and per award category

Type of Business Category
TOTAL
Establishment Bronze Silver Gold
Supermarkets 1 1 4 6
Department Stores 1 0 0 1
Specialty Stores 0 3 4 7
Appliance Centers 2 1 0 3
Hardware Stores 1 1 4 6
DTI Accredited Service and
1 2 0 3
Repair Shops
TOTAL 6 8 12 26
As can be observed (for 2018 and previous years’ awardees), most bagwis
awardees in Nueva Vizcaya are from the Gold level category with an equivalent
value of 12 or 46.15% of total bagwis awardees in the province; with an equal
number (i.e. 4) of awardees from supermarkets, specialty stores and hardware
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stores. These business establishments are from big companies (e.g. SM
supermarkets, Pandayan Bookshop). Silver category has an absolute number of
awardees of 8 or 30.77% over that of the total bagwis awardees in the province;
followed by the bronze category of 6 or 23.08% of the total bagwis awardees.
PGS C.5 Investors Assisted
In its organizational outcome, DTI is tasked to increase investment activities in
the countryside; particularly, (1) conduct of focused investment promotion
campaign, investor servicing and awareness activities, (2) recommendation of
investment project(s) to Board of Investments, (3) prepare investment collaterals
on investment priority areas, (4) monitor investment leads, (5) update investment
database, and (5) capacitate LGUs or partner organizations on investment
promotion.
Under the said strategic measure profile, the number of investors assisted
(existing and prospective) are considered prime measure of the performance of
the office. corollary, the assistance administered for investors, but not limited to
the following, (a) walk-in, (b) email/phone inquiries, (c) through BOI one window
network, (d) through LGUs; with the following stages of assistance: (i) initial
meeting and servicing of inquiry, (ii) country evaluation (investment needs), (iii)
IPA data, (iv) inquiry and type of assistance.
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For DTI Nueva Vizcaya’s 2018 annual accomplishment vis-à-vis its target figures,
the table shows a simple comparison of the two, to wit:
Table 3. Investors Assisted

Strategic Strategic 2018
Objective Measure Target Accomplishment
Undertake targeted
and more
aggressive No. of Investors
18 20
investment Assisted
promotion for priority
industries
As seen above, DTI Nueva Vizcaya’s actual accomplishment for CY 2018 for
investors assisted amounts to 20, higher by 2 compared to the 2018 targeted
figure, or an equivalent frequency performance of 111%. Although, DTI Nueva
Vizcaya have yet to plan a more cohesive and concrete plan for investment
promotion, it has achieved its targeted indicator under the (1) “walk-in” and (2)
“through LGUs”, as forms of assistance.
To further analyze the said performance indicator, a simplified data analysis was
prepared below, to wit:
Table 3.1 Investors assisted per municipality and per industry cluster
Agri
Municipality Coffee Construction PFN Furniture/GDH Service TOTAL
Business
Alfonso 0 0 0 0 1 0 1
Castañeda
Aritao 0 0 1 0 0 0 1
Bambang 0 0 1 1 0 0 2
Bayombong 0 0 4 2 0 1 7
Dupax del 0 1 0 0 0 0 1
Sur
Kasibu 3 1 0 0 0 0 4
Solano 0 0 3 0 0 0 3
Villaverde 0 1 0 0 0 0 1
TOTAL 3 3 9 3 1 1 20
As seen above, the most number of investors assisted came from the
construction industry with an equivalent absolute number of 9 or a frequency

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share of 45% based on the total investors assisted in 2018; followed by agri
business, coffee and PFN with an equivalent number of 3 or 15% percentile share
each in the 2018 accomplishment; while one (1) or 5% each for Furniture/GDH
and service industry.
Table 3.2 Stages of Assistance to Investors per Month

Technical
Advisory Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Total
Services
Initial
meeting
and 1 0 9 0 0 2 1 0 5 0 2 2 20
servicing
of inquiry
As can be observed, all assistance to investors came from “initial meeting and
servicing inquiry”. This only means that DTI Nueva Vizcaya invested heavily in
this stage of assistance; or it may also mean that as per record, these are walk-
in clients. Furthermore, 50% of the assistance are from the service registration
and inquiry in registering to the Philippine Contractors Accreditation Board
(PCAB).
PGS C.6 Exporters Assisted
To increase the pool of local exporters’ potential, in 2018, DTI Nueva Vizcaya
provided appropriate technical assistances to its MSMEs to make them more
competitive and expand their market. The main objective of this program is to
undertake targeted and more aggressive export promotion for priority industries.
The 2018 accomplishment report vis-à-vis 2018 annual target for this indicator is
shown below:
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Table 4. Exporters Assisted

Undertake targeted
and more Number of
aggressive export Exporters 7 7
promotion for priority Assisted
industries
As shown above, DTI Nueva Vizcaya have accomplished 100% (or an absolute
value equivalent to 7) its targeted exporters assisted indicator.
Table 4.1 Exporters assisted per municipality and per industry cluster
Processed
Municipality PFN GDH Furniture TOTAL %
Food
Aritao 0 1 0 0 1 14.29%
Bagabag 0 0 0 2 2 28.57%
Bayombong 0 0 1 1 2 28.57%
Kasibu 0 0 1 0 1 14.29%
Solano 1 0 0 0 1 14.29%
TOTAL 1 1 2 3 7
% 14.29% 14.29% 28.57% 42.86%
As presented above, the most number of industry assisted under the exporters
assisted indicator are from furniture makers with an equivalent value of 3 or
42.86% percentile share from the 2018 accomplishment report; two from
processed food (or 28.57% percentage share) and one each from PFN and GDH
(or 14.29% percentage share).
Despite the number accomplishment above, it may seem that all these business
establishments are indirect exporters or are potential exporters. This may root
from the fact that most of DTI Nueva Vizcaya’s clients have no capacity to directly
exports its products due to factors that negatively affects their financial returns.
Table 4.2 Technical Advisory Services Provided

Technical Assistance Accomplishment
Business Consultancy-Access to Finance 1
Enrollment to RIPPLES Program 2
Product Development 1
Participation to NV Goes to Alabang Trade Fair
3
2018
TOTAL 7
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As shown above, the most type of assistance provided to potential exporters in
the province are from their participation to NV Goes to Alabang Trade Fair 2018
with an absolute value of 3 or 42.86% percentage share from the 2018
accomplishment report; followed by their enrolment to the RIPPLES program with
an equivalent accomplishment of 2 or 28.57% frequency share from the 2018
accomplishment report; and one from business consultancy-access to finance
and product development of 1 or 14.28% percentage share from 2018.
PGS D.7 Negosyo Centers Established and Maintained
The Republic Act No. 10644 or Otherwise known as “Go Negosyo Act”, the Act
seeks to strengthen micro, small and medium enterprises (MSMEs) to create
more job opportunities in the country. Its basic policy of the “Go Negosyo Act” is
to foster national development, promote inclusive growth, and reduce poverty by
encouraging the establishment of MSMEs that facilitate local job creation,
production and trade in the country. The establishments, operations and
maintenance of NCs is a close collaborative effort of DTI and Local Government
Units.
Table 5. Number of Negosyo Centers Established and Maintained

Strategic 2018
Strategic Measure
Objective Target Accomplishment
Number of Negosyo
Centers Established 11 11
Implement Fully the and Maintained
Go Negosyo Act
a. Established 2 2
b. Maintained 9 9
DTI Nueva Vizcaya have delivered its promise to establish and maintain Negosyo
Centers throughout the province. There were two newly established (i.e. NC
Bagabag and NC Kasibu) Negosyo Centers in 2018.
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PGS D.8 Percentage of Businesses Registered within 15 days applied

through Negosyo Centers
R.A. No. 10644 mandates the Negosyo Centers are required to assist MSMEs in
business registration (i.e. Business Permits and Licenses). It should however,
take note that “Should the concerned business permits and licensing offices fail
to process the application within fifteen (15) days, the MSME shall be deemed
registered for a period of one (1) year: Provided, however, That within a period of
thirty (30) days from the date of application of an MSME, any business permit or
licensing office shall have the authority to revoke the permit or license upon
determination that an MSME has not met the requirements and qualifications
imposed by the office (RA 10644, Sec. 5.a.3)”. For this purpose, NC should
facilitate and expedite the business application process of MSMEs in coordination
with concerned LGUs and other concerned agencies (RA 10655, Sec. 5.a.2).
Table 6. Percentage of Businesses Registered within 15 days applied through

Negosyo Centers
Strategic 2018
Strategic Measure
Percentage of Businesses
Registered within 15 days applied 100% 100%
through Negosyo Centers
Implement
a. Total number of NC clients
Fully the
who obtained business
Go 1,137
license or permit within 15
Negosyo
days
Act
b. Total number of business
license or permit applied thru 1,137
NCs
Table 6 shows that all MSMEs’ business permits (i.e. Mayor’s Permit) applied
through NCs are processed and given to them within 15 days from the date of
application from the concerned LGUs. A total of 1,137 clients assisted was
reported for the year 2018. However, despite this percentage accomplishment, it
is highly recommended for DTI to establish a system of monitoring to verify the
veracity of compliance of NCs in this particular measure indicator, particularly in
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their assistance in business registration process of their client MSMEs to LGUs
within the prescribed time (i.e. 15 days).
For purposes of comparison between the Business Registration processed to
LGUs and Business Name Registration, Table 6.1 is prepared, to wit:
Table 6.1 Business Registration (LGU) vs Business Name Registration

Business Registration Business Name
Difference
(LGU) facilitated thru NC Registration
1,137 3,143 2,006
As be seen in sub Table 6.1, there is a significant difference between Business
Registration (LGU) facilitated thru NC of 2,006 or a frequency difference of 63.82
based on business name registration data. Based on sub Table 6.1, most of the
business name registration applicant do not register with the LGU. Further study
is recommended to determine the discrepancy business registration (LGUP
facilitate thru NC vis-à-vis Business Name Registration.
PGS D.9 Percentage of BMBE Certificates issued within prescribed time (i.e.
15 days)
The Republic Act No. 9178 or otherwise known as the “Barangay Micro Business
Enterprise” is a support mechanism to micro enterprises, particularly in the
informal economy, to encourage them to be integrated in the mainstream
economy. Its incentives include exemption from tax of the income arising from
the operations of their enterprise; exemptions from coverage of the minimum
wage law; priority to special credit windows set up specifically for the financing
requirements of BMBEs; and technology transfer, production, management and
marketing training needs of BMBEs.
Table 7. Percentage of BMBE Certificates issued within prescribed time

Strategic 2018
Strategic Measure
Percentage of BMBE Certificates
100% 100%
issued within prescribed time
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Strategic 2018
Strategic Measure
a. BMBE Certificates issued
Implement 49
within prescribed time
Fully the Go
b. BMBE certification
Negosyo Act 49
application received
As shown in Table 7, all BMBE applicant were given BMBE certificates within the
prescribed time (i.e. 15 days), with an equivalent absolute number of 49 for the
year 2018. However, these BMBE certificates are not be automatically be
exempted to tax; the BMBE would still be subjected to Bureau of Internal
Revenues rules and regulations on tax exemptions. Hence, DTI together with BIR
should clarify the exemption rules of BMBEs, BMBE law vis-à-vis Tax Code.
PGS D.10 Number of LGUs submitting list of business permits issued

The purpose of this measure profile is to populate the PBR databank to serve as
repository of information of all business enterprises in the region as well as in the
provinces and municipalities. This, in turn, are used by the DTI offices as baseline
information for planning purposes.
Table 8. Number of LGUs submitting list of business permits issued

Strategic 2018
Strategic Measure
Implement
Number of LGUs submitting list
Fully the Go 15 15
of business permits issued
Negosyo Act
As can be observed in the above table, all municipalities within the province
submitted their business permits issued for the year 2018. However, there were
concerns/issues that arise when this particular measured profile are being
reported; it seems that the period as to whether it should be reported were not
clear (i.e. whether to report a partial list within the year or a complete list of
business issued at year end). As per Management Committee meeting
agreement, it allowed the reporting of partial list of business issued by LGUs. It
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should however, take note that LGUs, based on their directive with DILG, are not
required to furnish a copy of business permits issued to DTI in 2018.
PGS E.11 Number of Clients Assisted
DTI is responsible for realizing the country's goal of globally competitive and
innovative industry and services sector that contribute to inclusive growth and
employment generation.
Pursuant to the Philippine Development Plan (PDP) 2017-2022, DTI shall
endeavor to reduce inequality and poverty by expanding economic opportunities
in industry and services, and by increasing the access particularly of micro, small
and medium enterprises (MSMEs), cooperatives and overseas Filipinos (OFs) to
these opportunities.
Under this strategic measure profile, the main objective of the office is to increase
the number of MSMEs assisted and facilitate their transition from informal to the
formal economy. Congruently, DTI NV conforms with this specific indicator, that
is the number of MSMEs assisted and number of clients assisted.
In reporting the said indicator, DTI should take note of the definition as provided
by the standard measure profile issued by the DTI top management, to wit:
 MSMEs assisted – refer to both new and existing MSMEs who are either
registered (with mayor’s permit, or in cases where local ordinances provide
exemptions, the said enterprise is considered registered) or unregistered;
 Clients – refer to all entities assisted by DTI; and,
 Other clients – are those assisted by DTI aside from MSMEs (e.g. people’s
organization, NGOs, agencies who availed of DTI services; or individuals
assisted by DTI who are not yet engage in business such as students,
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housewives/husbands, OSY, professionals, private/public sector
employees, senior citizens, retirees and others).
In 2018, DTI Nueva Vizcaya have accomplished the following:
Table 9. Number of Clients Assisted

Strategic 2018
Strategic Measure
Number of Clients Assisted 1,500 1,701
a. Number of MSMEs
1,500 1,681
assisted
Increase the i. Registered New
454
number of MSMEs Assisted
MSMEs ii. Unregistered New
445
assisted and MSMEs Assisted
facilitate from iii. Registered
informal to Existing MSMEs 750
the formal Assisted
economy iv. Unregistered
Existing MSMEs 36
Assisted
b. Other Clients Assisted 20
As can be observed, DTI Nueva Vizcaya have been tasked to assist at least 1,500
MSMEs for the year 2018; noteworthy to mention, it even exceeded the set target
by a margin of 181 or 12.07% above the set target; for a total accomplishment
rate of 112%. The top contributory MSMEs for the said indicator are “registered
existing MSMEs” and “registered new MSMEs” with a lump accomplishment
report of 1,204 or 80.27% of the total 2018 target.
However, based on the 2018 accomplishment report, there are still 36
‘unregistered’ existing MSMEs assisted. Taking into consideration the main
objective of the measured profile that is MSMEs to become part of the
mainstream economy or classified as registered MSMEs; these were not included
in the formal economic mainstream. It may seem that these MSMEs have no
capacity to register formally or still operating in the underground economy. It is
highly recommended that DTI should come up with an action plan to facilitate
19 | P a g e
their registration in the LGUs. Further, this finding should be directed to the NCs, being their main mandate as provided by R.A.
10644.
Table 9.1 MSMEs assisted per municipality and per industry cluster
Municipalit
and Plants
Constructi
PFN (NPI)
Unknown
Business
Services
Lending
Flowers
Trading
TOTAL
Others
PMF
Agri
ies
PF
on
%
Alfonso
4 3 1 1 2 11 0 10 0 6 11 49 3.68%
Castañeda
Ambaguio 8 0 0 0 0 1 0 0 2 0 1 12 0.90%
Aritao 6 1 1 3 0 19 1 12 2 59 17 121 9.09%
Bagabag 0 1 1 18 1 4 1 13 0 2 16 57 4.28%
Bambang 18 1 2 4 0 53 5 19 4 0 48 154 11.57%
Bayombong 3 0 1 4 0 9 2 29 13 4 31 96 7.21%
Diadi 4 1 0 1 1 17 2 11 0 1 9 47 3.53%
Dupax del
33 0 21 3 0 32 0 0 1 0 26 116 8.72%
Norte
Dupax del
9 0 1 2 0 11 3 4 3 31 18 82 6.16%
Sur
Kasibu 31 1 0 0 1 16 4 3 2 0 11 69 5.18%
Kayapa 16 1 0 5 0 37 1 2 1 10 63 136 10.22%
Quezon 4 0 1 0 0 0 2 4 0 17 12 40 3.01%
Santa Fe 11 0 3 6 0 23 1 2 1 0 10 57 4.28%
Solano 5 3 1 4 2 39 2 63 11 36 67 233 17.51%
Villaverde 0 0 2 0 0 4 2 5 0 1 17 31 2.33%
Other
7 0 0 0 0 19 0 3 2 0 0 31 2.33%
Provinces
TOTAL 159 12 35 51 7 295 26 180 42 167 357 1331
% 11.95% 0.90% 2.63% 3.83% 0.53% 22.16% 1.95% 13.52% 3.16% 12.55% 26.82%
20 | P a g e
Table 9.1 shows the comparison of MSMEs assisted in various municipalities in Nueva Vizcaya including those assisted in other
provinces. As can be observed, most of the MSMEs assisted are found in Solano (growth center in the north) with a total MSMEs
assisted of 233 or an equivalent frequency share in the accomplishment of 17.51%; followed by the Municipality of Bambang (growth
center in the south) with a contribution of 154 or a percentage share of 11.57%. The two municipalities are contributing a large
marginal share in the accomplishment (i.e. total contribution of the two municipalities amounts to 387 or 29.01%) due to the fact that
most MSMEs in the province are located in such municipalities being the commercial centers of the province. The more interesting
observation that can be found in the above table is that the Municipality of Kayapa. In the year 2018, Kasibu heavily contributed in
the accomplishment of DTI NV with an equivalent contribution of 136 or 10.22% of the total accomplishment despite it classification
as “agricultural municipality”; this may be seen as an outlier to the previous discussion that most of the MSMEs are based from the
mentioned commercial centers.
Further, the most number that contributed in the total accomplishment came from the “trading industry” with a contribution totaling to
295 or a frequency value of 22.16%. Although, there has been a large contribution of 357 (26.82%), however, it may seem that these
were not properly identified by technical staff.
21 | P a g e
Table 9.2. Technical advisories given to MSMEs
Total
Aug
May
Sep
Nov
Dec
Mar
Feb
Jun
Apr
Jan
Oct
Jul
Technical Advisory
Skills Dev. 0 0 1 0 0 9 47 3 1 0 22 83 6.24%
PCAB 1 0 6 15 2 0 12 0 0 0 0 0 36 2.70%
Food Law & 2 0 0 0 0 0 0 0 0 0 0 0 2 0.15%

Standardization
CEI/BEI 25 14 0 0 6 77 25 0 23 68 10 0 248 18.63%

IP 1 0 0 0 0 0 0 0 0 0 0 0 1 0.08%
Sec Reg 1 0 0 0 0 0 0 0 1 0 0 0 2 0.15%
SSF 1 0 0 0 0 0 0 0 0 0 0 0 1 0.08%
Pro.Dev 5 0 2 0 0 41 0 3 7 2 1 0 61 4.58%
Enterprises Dev. 6 20 10 1 19 14 2 30 0 0 2 30 134 10.07%
BMBE 3 63 0 0 0 1 0 0 0 0 0 0 67 5.03%
RISC 3 4 18 0 66 0 39 24 27 0 0 181 13.60%
Great Women 2 0 0 0 0 0 0 0 0 3 0 0 5 0.38%
A2M 3 2 3 1 1 0 0 0 2 18 0 2 35 2.63%
Info. 7 0 0 0 0 0 0 0 0 0 0 1 8 0.60%
Dissemination
P3 176 0 0 0 0 0 0 36 66 44 24 0 371 27.87%
RSA 10 0 0 0 0 0 0 0 0 0 0 0 10 0.75%
Unknown 0 0 0 0 0 0 0 0 0 0 86 0 86 6.46%
TOTAL 236 102 26 35 28 208 86 111 122 162 123 55 1331
17.73% 7.66% 1.95% 2.63 2.10 15.63% 6.4 8.34% 9.17% 12.17% 9.24% 4.13%
% % % 6%
22 | P a g e
The P3 Program was launched in the year 2017; January 2018 has the largest
P3 applicants and/or beneficiaries; this government program was an initiative to
eradicate the local practice of 5-6 scheme loan. Thus, most MSMEs under this
measured profile seek take advantage of this program due to lower interest rate
and has no collateral burden. Because of this, it can be seen that the highest
Technical Advisory Services provided to MSMEs is the P3 Program with a total
contributory number of 371 out of 1331; that is equivalent to 27.9 %.
The second highest contributing technical service is the “CEI/BEI”, most of the
MSMEs under this program are found at the center of the commercial areas of all
municipalities except in Ambaguio and Alfonso Castañeda. Further, the RISC
intervention also contribute a large number of MSMEs assisted with an absolute
number of 181 or an equivalent frequency share of 13.6%. However, using Table
9.2, it seems that the interventions provided by the office are not cohesive in
approach. This may capture the total accomplishment for any year but the total
development phase or the continuity plan for certain MSMEs for the succeeding
years are undermined. This may be due to the fact that MSMEs once assisted
are only reported once throughout the year. It is highly recommended that the
office should strategies a more holistic and cohesive approach in dealing with
MSME development.
PGS E.12 Percentage of Registered MSMEs Assisted by the DTI

As discussed earlier, the main objective of helping MSMEs in the country is to
facilitate their transition from the informal to the formal economy. This means that
DTI should encourage local MSMEs in registering their business (i.e. securing
business permits from LGUs.
23 | P a g e
Table 10. Percentage of Registered MSMEs Assisted by the DTI

Strategic 2018
Strategic Measure
Increase the Percentage of Registered
60% 72%
number of MSMEs Assisted by the DTI
MSMEs
assisted and a. No. of registered MSMEs
900 1,204
facilitate from assisted
informal to b. No. of MSMEs assisted
the formal (registered and 1,500 1,681
economy unregistered)
Using the measured indicator, as shown in Table 10, more than half of the
MSMEs assisted by DTI Nueva Vizcaya are registered (as defined in PGS B.11
Number of Clients Assisted); more specifically, it achieved a 72% registered
MSMEs assisted out of the total MSMEs assisted for the year 2018. DTI Nueva
Vizcaya’s accomplishment for this indicator exceeded the set 2018 target by a
margin of 12
24 | P a g e
Table 10.1 Number of Unregistered MSMEs in Priority Industry
Bayombon
Castañeda
Ambaguio
Villaverde
Bambang
Bagabag
Industry
Alfonso
Quezon
Kayapa
Kasibu
Solano
Sta. Fe
Aritao
Diadi
Total
DDN
DDS
g
%
Cacao 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0.00%
Furniture 1 0 0 1 0 0 2 0 0 0 0 0 0 0 0 4 9.09%
GDH 4 0 0 1 1 0 0 0 2 0 1 0 0 1 0 10 22.73%
PFN 0 0 0 0 0 0 0 1 1 23 2 0 1 0 1 29 65.91%
Coffee 0 0 0 0 0 1 0 0 0 0 0 0 0 0 0 1 2.27%
Bamboo 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0.00%
Total 5 0 0 2 1 1 2 1 3 23 3 0 1 1 1 44 0.00%
% 11.36% 0.00% 0.00% 4.55% 2.27% 2.27% 4.55% 2.27% 6.82% 52.27% 6.82% 0.00% 2.27% 2.27% 2.27%
Based on Table 10.1, it shows that the bulk unregistered MSMEs assisted for the 2018 accomplishment for the priority sector came
from Kasibu which also refers to the PFN industry (i.e. 23 MSMEs assisted or 52.27%). This may due the fact that agri trading (e.g.
raw materials) spur micro processing initiatives that may take time to be registered ready. The business environment in the locality
still allows (usual practice) transactions with no receipts. Also, it is highly recommended that the identified unregistered MSMEs under
the PFN industry should consider registering their businesses and complying with the food safety regulations of the country.
25 | P a g e
Table 10.2 Number of Unregistered MSMEs in Non Priority Industry
Bayombon
Castañeda
Ambaguio
Villaverde
Bambang
Industry
Bagabag
Alfonso
Quezon
Kayapa
Kasibu
Solano
Sta. Fe
Others
Aritao
Diadi
Total
DDN
DDS
%
g
Agribusiness 1 5 6 0 14 3 0 28 7 4 14 2 11 0 0 7 102 21.21%
Services 2 0 3 1 1 0 1 0 0 0 2 0 5 5 0 3 23 4.78%
Construction 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0.00%
PFN (NPI) 3 0 3 18 1 0 2 0 0 1 0 0 0 3 0 0 31 6.44%
Trading 1 1 6 0 28 2 0 23 7 2 41 0 12 3 0 16 142 29.52%
PMF 0 0 0 0 1 1 0 19 2 2 0 1 0 1 0 0 27 5.61%
PF 3 0 0 0 1 0 0 0 1 0 0 0 0 0 0 0 5 1.04%
Flowers and Plants 2 0 0 1 0 0 0 0 0 0 0 0 0 1 0 0 4

0.83%
Others 2 2 2 0 6 7 2 0 31 1 29 27 3 33 2 0 147 30.56%
Unknown 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0.00%
Total 14 8 20 11 52 13 5 70 48 10 86 12 31 19 2 17 481
2.91% 1.66 4.16 2.29% 10.81 2.70% 1.04 14.55 9.98 2.08 17.88 2.49 6.44% 3.95 0.42% 3.53
% % % % % % % % % % % %
Based on Table 10.2, it can be observed that the most contributory specific industry for the province in 2018 is under the trading
industry and agribusiness with corresponding to 142 unregistered MSMEs assisted (or 29.52% frequency share) and 102 unregistered
MSMEs assisted under the agribusiness industry (or 21.21%). Although it can also be observed that there are 147 unregistered
MSMEs assisted, however, it was not properly identified in what industry they belong to; this may be due to the fact that during the
activity it was not indicated in the source document (i.e. attendance sheet) the specific industry they are part with.
26 | P a g e
PGS F.13 Number of Mentees
“Project KAPATID is an initiative of the DTI and the Philippine Center for
Entrepreneurship (PCE) to help the country’s micro and small enterprises (MSEs)
through three key components:
 The Mentor ME (micro entrepreneurs) program, a coaching and mentoring
approach where large corporations teach MSEs on different aspects of
business operations
 The Adopt-an-SSF (Shared Service Facility) program, which aims to help
micro entrepreneurs by providing them access to SSFs in their community
 The Inclusive Business (IB) model where MSEs are linked into large
companies’ value chains.
The Mentor ME program aims to:
 Help micro and small entrepreneurs scale up their enterprises
 Spur economic activity and generate employment opportunities
 Mainstream OTOPreneurs who are ready for business expansion
It features modules that shall subject the mentees to various business concepts
and develop the acumen needed in scaling up and sustaining an enterprise:
 The Entrepreneur, which discusses the mindset and values of a
successful entrepreneur
 The Enterprise, a seven-topic module covering the basic functional areas
of an enterprise:
o Product development
o Marketing
27 | P a g e
o Operations management
o Accounting
o Taxation
o Finance
o Obligations and contracts
 Sustaining the Enterprise, a four-topic module which focuses on
sustainability amidst growth:
o HR management
o Supply and value chain
o Succession planning
o Business plan development”
(retrieved from https://www.dti.gov.ph/programs-projects/kmme#mentor-

me-seminars)
Table 11. Number of Mentees

Strategic 2018
Strategic Measure
Modernize MSME Number of Mentees 40 41
human capital % of Mentees who
development graduated
initiatives i.e. a. Total number of
training facilities, mentees who 40 41
technology graduated
enabled platforms b. Total mentees
40 41
for e-learning enrolled
As be observe from Table 11, all enrollees from the KMME program in the year
2018 (batch 3 and 4) graduated from the said program with a total number of
mentees of 41 (or 100% of mentees graduated). This means that all mentees in
the province are determined in developing their business operations based on
the coaching and mentoring of mentors during the said year (i.e. 2018).
Table 11.1 Mentees per industry cluster per municipality
28 | P a g e
TOTAL
Coffee
/FUR
GDH
Municipalities
PMF
PFN
Agri
PF
%
Alfonso Castañeda 0 0.00%
Ambaguio 0 0.00%
Aritao 1 1 2 4 9.76%
Bagabag 1 1 1 1 4 9.76%
Bambang 3 1 1 5 12.20%
Bayombong 2 2 1 5 12.20%
Diadi 5 5 12.20%
Dupax del Norte 1 1 2 4.88%
Dupax del Sur 2 1 3 7.32%
Kasibu 1 1 2 4.88%
Kayapa 0 0.00%
Quezon 1 1 2.44%
Santa Fe 2 2 4 9.76%
Solano 3 2 5 12.20%
Villaverde 1 1 2.44%
TOTAL 3 1 13 5 7 12 41
% 7.32% 2.44% 31.71% 12.20% 17.07% 29.27%
As can be observed in Table 11.1, the most number of mentees are found in PFN and GDH/Fur industry with a lump contribution of
25 or 60.98% percentile share from the total mentees graduated last 2018. For the mentees in each municipality, almost all
municipalities in the province were represented except for Alfonso Castañeda, Ambaguio and Kayapa. This may be due to the
proximity or distance from their place to the KMME program venue.
29 | P a g e
PGS G.14 Percentage of Operational SSFs
A major component of the MSME development program of DTI is the Shared
Service Facilities (SSF) Project which aims to improve the competitiveness of
MSMEs by providing them with machinery, equipment, tools, systems, skills and
knowledge under a shared system.
Table 12. Percentage of Operational SSFs

Strategic 2018
Strategic Measure
Promote new, Percentage of Operational
innovative SSFs
90% 100%
technologies and % of Mentees who
standards to meet graduated
market Number of operational SSF 41
requirements Number of SSF established 41
For the year 2018, all SSF within the province were reported operational based
on findings and assessment of the office.
To further assess the performance of the SSF during 2018, a sub table was also
prepared, to wit:
Table 12.1. Sales Accomplishment Report (2013 and 2014 SSF Projects)
SALES Variance
No. SSF Project Cooperator Baseline in
(in Absolute
(before 2018 Percentage
Value)
SSF) (%)
Buko Pie
Alfonso
Processing
Castañeda
1 and 13361%
Processors 24,500.00 3,297,855.00 3,273,355.00
Pasalubong
Association
Center
Darapidap
Food Auto Savings
2 Processing Group Food 3795%
13,400.00 521,934.00 508,534.00
Facility Processors
Inc.
Kalahan
Coffee
Educational
3 Processing 3000%
Foundation, - 3,000.00 3,000.00
Facility
Inc.
Community Palabotan
Based Bio- Agroforest
4 Organic Development 0.00 2,628%
26,280.00 26,280.00
Fertilizer Association,
Production Inc.
30 | P a g e
SALES Variance
(in Absolute
Value)
SSF) (%)
Food Quirino Rural
5 Processing Improvement 1760%
4,000.00 74,386.00 70,386.00
Facility Club
Native Meat Greeners
Processing Association
6 1334%
Village for 12,000.00 172,112.00 160,112.00
Enterprise Development
Tiblac-
Coffee
Langak
7 Procesing 922%
Farmers 68,000.00 694,735.00 626,735.00
Facility
Association
Alayan Pag-
Loom
asa Abot
8 Weaving 510%
Palad - 5,100.00 5,100.00
Facility
Organization
Alfonso
Castañeda
Softbroom Tiger Grass
9 Production Growers & 409%
2,750.00 14,000.00 11,250.00
Facility Rural
Workers
Association
Meat Ineangan
10 Processing Women's 345%
24,850.00 110,685.00 85,835.00
Facility Association
Community
Magsaysay
Based Bio-
Farmers Auto
11 Organic 294%
Savings 40,000.00 157,750.00 117,750.00
Fertilizer
Group
Production
Hilltop
Furniture
Woodcraft
12 Making 270%
Organization 128,500.00 475,900.00 347,400.00
Equipment
(HWO)
Nagtim-og
Sagip
Bamboo
Kalikasan,
Furniture &
Pagbabago
13 Handicraft 264%
tungo sa 40,000.00 145,400.00 105,400.00
Making
Kaunlaran
Equipment
Farmers
Association
Community
Future Life
Based Bio-
and
14 Organic 216%
Livelihood 4,300.00 13,600.00 9,300.00
Fertilizer
Association
Production
Fish Teampuyog
15 Processing Women's 184%
12,000.00 34,087.00 22,087.00
Samahang
Milk
Magsasaka
16 Processing 144%
ng Wacal, 18,600.00 45,475.00 26,875.00
Facility
Inc.
31 | P a g e
SALES Variance
(in Absolute
Value)
SSF) (%)
Development
Ube
of Indigenous
17 Processing 113%
Women's 3,000.00 6,380.00 3,380.00
Facility
Association
Meat Santa Fe
18 Processing OFWs 105%
12,400.00 25,443.00 13,043.00
Facility Organization
Pingkian
Turmeric
Community
19 Processing 97%
Development 3,500.00 6,893.00 3,393.00
Center
Cooperative
Chichacorn
Villaverde
and Banana
Multi-
20 Chips 91%
Purpose 25,000.00 47,810.00 22,810.00
Village
Cooperative
Enterprise
NV Abot
Ginger Palad
21 83%
Processing Association, 15,000.00 27,500.00 12,500.00
Inc.
Community Palabotan
Based Bio- Agroforest
22 Organic Development 81%
14,500.00 26,280.00 11,780.00
Fertilizer Association,
Production Inc.
Malabing
Citrus Wine Literacy
23 Processing Credit 70%
56,800.00 96,540.00 39,740.00
Center Organization,
Inc.
Bayombong
Eco-Bag Public Market
24 64%
Making Eco-Sewers 85,000.00 139,416.00 54,416.00
Association
Kayapa
Loom
Loom
25 Weaving 55%
Weavers 27,600.00 42,750.00 15,150.00
Center
Association
Veggie
Noodles and St. Joseph
Veggie Parish MPC
26 52%
Chips (SJMPC) - 24,800.00 37,800.00 13,000.00
Making Belance
Facility
Organic
Organic
Fertilizer
27 Fertilizer 49%
Producers 80,000.00 119,100.00 39,100.00
Production
Association
Casat Rural
Food
28 Workers 48%
Processing 5.410.00 8,020.00 2,610.00
Association
Kapatirang
Community
Damayan
29 Based Bio- 40%
Auto Savings 9,820.00 13,750.00 3,930.00
Organic
Group
32 | P a g e
SALES Variance
(in Absolute
Value)
SSF) (%)
Fertilizer
Production
Quezon
Lumber Kiln Furniture
30 Dryer Makers & 37%
34,300.00 47,000.00 17,700.00
Facility Workers
Association
Upgrading of Sinamar
Candy Womens
31 30%
Making Auto Savings 8,760.00 11,380.00 2,620.00
Senior
Pillow- Citizen's
32 Making Association 30%
7,600.00 9,890.00 2,290.00
Equipment of Dupax Del
Sur
Local
Softbroom Government
33 Production Unit of 26%
5,000.00 6,300.00 1,300.00
Facility Alfonso
Castañeda
Bangaan
Cacao Nut
Rural
34 Processing 25%
Workers 24,000.00 30,043.00 6,043.00
Facility
Association
La Vista
Food Womens
35 1,900 23%
Processing Workers 8,430.00 10,330.00
Asscociation
Multi-
Amballo
Commodity
South
36 Solar Tunnel 22%
Agricultural 7,300.00 8,900.00 1,600.00
Dryer for
Association
Pineapple
Quezon
Furniture
Furniture
Wood
37 Makers & 19%
Working 200,000.00 225,530.00 38,530.00
Workers
Machine
Association
Based on the table shown above, the sales revenue of SSF
cooperators/beneficiaries surpassed the minimum 10% increase in terms of sales
performance. This means that the SSF project achieved its purpose as contained
in the MOA/Usufruct. In 2018, the SSF projects in the province generates a total
of PhP 6,901,422.29 in sales. Correspondingly, the target beneficiaries increased
33 | P a g e
and improved their production capacity which in turn positively affects their sales
revenue generation.
Table 12.1 Newly Transferred SSF Projects

SALES Variance
No. SSF Project Cooperator Baseline (in in
(before 2018 Absolute Percentage
SSF) Value) (%)
Rootcrop Local
1 Processing Government Unit 100%
- 1,000.00 1,000.00
Equipment of Bayombong
Bugkalot Coffee
Coffee
Growers Multi-
2 Procesing 25%
Purpose 150,000.00 186,848.29 36,848.29
Facility
Cooperative
Establishment
Local
of Isinai Ethnic Newly
3 Government Unit 0%
Loom Weaving - Transferred -
of Diadi
Center
Local
Loom Weaving Newly
4 Government Unit 0%
Facility - Transferred -
of Sta. Fe
Sweet Potato Local
5 Processing Government Unit 0%
- 500.00 500.00
Center of Solano
Through the initiative of the DTI-Nueva Vizcaya Provincial Office to fully
operationalize all SSF projects in the province, the “Revving-Up the SSF
Kapacity” project has been conceptualized. Through the “RUSK” project,
interventions were implemented to identified beneficiaries. This results to the
transfer of non-operational SSFs to new qualified SSF Cooperators. A total of
four (4) non-operational SSF projects have been transferred to new cooperators
and some had already started their operation. As shown in Table 12.1, two loom
weaving projects have not yet incurred any sales due to the project are still on
their infancy period and interventions are still to be delivered this 2019.
Table 12. 2 2018 SSF Projects
34 | P a g e
SALES Variance
No. SSF Project Cooperator Baseline (in in
(before 2018 Absolute Percentage
SSF) Value) (%)
Alfonso
Castañeda
Rattan
Bugkalot New
1 Processing 0%
Rattan 480,000.00 Cooperator -
Project
Association,
Inc.
Provincial
Packaging
Local
and New
2 Government 0%
Labelling - Cooperator -
of Nueva
Services
Vizcaya
Nueva
Technology Vizcaya
Incubation State New
3 0%
and Training University - 120,000.00 Cooperator -
Center Bayombong
Campus
Continuing the SSF program in 2018, DTI-NV had proposed three (3) new SSF
Projects for 2018. 2 have already been established and one is to be established
this 2019. Interventions for these projects are included in the 2019 action plan of
these SSF Projects.
PGS G.15 Number of Prototypes Developed

“The OTOP Next Gen program aims to LEVEL UP local products and services.
Building from the gains of the initial OTOP program of the DTI, and with local
MSMEs with viable products, this project aims to offer a package of public-private
assistance to have significant improvement and innovation in the areas of quality,
product development, design, standards compliance, marketability, production
capability, brand development, among others.” (Retrieved from
www.dti.gov.ph/archives/68-main-content/region03-article/region03-
news/10470-otop-next-generation-sessions-open-in-cl).
35 | P a g e
To further enhance the marketability of products of local MSMEs, DTI Nueva
Vizcaya have implemented OTOP Next Gen program and other product
development activities in 2018, as show in Table 13:
Table 13. Number of Prototypes Developed

Number of
Prototypes 25 45
Promote new,
Developed
innovative
a. FabLabs 0 0
technologies and
b. OTOP Next
standards to 12 30
Gen
meet market
c. Other
requirements
ProDev 13 15
Activities
As can be seen in Table 13, DTI Nueva Vizcaya’s accomplishment for the year
2018 has exceeded its set target. This is due to the fact that most this was the
most sought after assistance by MSMEs from the office. A total of 45 numeric
accomplishments were reported during 2018 as compared to the 25 annual target
(or a frequency value of 180%, exceeding the set target for 2018). It can also be
observed from the table the most number of assistance came from the OTOP
Next Gen which was one of the flagship program of DTI in 2018.
PGS H.16 Number of IP Applications Filed

Part of the MSME Development Plan, DTI is tasked to measure the Global
Innovation Index that encourages innovation and creativity among local MSMEs,
and secure the protection of all intellectual properties of MSMEs when they reach
the global market. In essence, the office should pursue internationalization of
local MSMEs by being part of the global value chain, developing global brands,
and promoting e-commerce.
36 | P a g e
To achieve this measured indicator, DTI have set the profile measure by
reference to the Intellectual Property application filed with the Intellectual
Property Office (IPO), more specifically the number of IP application file.
Table 14. Number of IP Applications Filed

Strategic 2018
Strategic Objective
pursue
internationalization of
local MSMEs by being Number of IP
part of the global value Applications 4 6
chain, developing global Filed
brands, and promoting e-
commerce
As seen in Table 14, the 2018 DTI Nueva Vizcaya’s accomplishment for this
particular measured profile was exceeded by 2 for a total percentile
accomplishment of 150%.
PGS H.17 Number of MSMEs Doing E-Commerce
DTI reiterates the importance of the role of e-commerce in economic
developments and presents a more efficient platforms of marketing products and
services within the local and national market, as well as the global arena. Through
this program, it will address various concerns of local MSMEs in the e-commerce
ecosystem that require collective efforts of various key stakeholders towards the
realization of MSME developmental goals and objectives. However, DTI together
with key partners should seek to provide support mechanism in terms of
improving infrastructure, investment, innovation, intellectual capital, information
flows and key focus areas in order that the target e-commerce initiative to be
operational.
For this reason, DTI included “MSMEs doing E-Commerce” as measure profile.
Under this indicator, DTI in collaboration of key agencies should pursue
37 | P a g e
internationalization of MSMEs by being part of the global value chain, developing
brands and promoting e-commerce.
In 2018, DTI Nueva Vizcaya have enticed its local MSMEs to venture its
marketing activities to e-commerce. This was performance indicator is presented
on Table 15, to wit:
Table 15. MSMEs doing e-commerce

Strategic 2018
Strategic Objective
Pursue
internationalization of
MSMEs by being part
MSMEs doing e-
of the global value 33 40
commerce
chain, developing
brands and promoting
e-commerce
As presented in Table 15, it can be seen that DTI Nueva Vizcaya’s performance
for this specific measured indicator exceeded the set target for 2018 with an
absolute value of 40 or a total frequency rate of 121%.
Table 15.1. E-Commerce Platform vis-à-vis Municipality

E-Commerce Platform
Municipali
www.Indo
Facebook
Personal
striya.ph
Creation
ties
Website
Yahoo
Gmail
Email
Email
TOTAL %
v.2.0
of
Alfonso
5 5 12.50%
Castañeda
Aritao 2 2 1 5 12.50%
Bagabag 2 1 1 4 10.00%
Bambang 9 9 22.50%
Bayombong 1 1 1 11 14 35.00%
Dupax del
1 1 2.50%
Norte
Kasibu 1 1 2.50%
Solano 1 2 3 7.50%
Santa Fe 1 1 2.50%
TOTAL 5 6 15 3 14 40
% 12.50% 15.00% 37.50% 7.50% 35.00%
As shown in Table 15.1, the most number of number that MSMEs are using is
the “yahoo email” platform with a total participating MSMEs of 15 or 37.5%
38 | P a g e
frequency share in the 2018 accomplishment report; Followed by the DICT-LGU
Bayombong-DTI Nueva Vizcaya e-commerce initiative, wherein, selected
business establishment within Bayombong were given the opportunity to creation
and/or development of website for their business that is being developed by local
IT developers (i.e. scholars) of the said program, its absolute performance value
is 14 or a percentile share of 35%. It also understood the most of the MSMEs
doing E-Commerce are found in the Municipality of Bayombong because of the
mentioned e-commerce or website development initiative of key partners.
PGS I.18 Percentage of Applications for

Permits/accreditation/licenses/authorities (renewal) processed within
prescribed time
In compliance to Anti Red Tape Law, DTI should ensure a speedy, better and
efficient services delivery resulting to delighted clients. The processing of
applications for permits/accreditation/licenses/authorities (renewal) processed
should be within prescribed time.
This particular measured profile pertains to application to sales promotion permit,
repair shop accreditation and private emission testing center. As per directive,
DTI Nueva Vizcaya were given a total of 42 target for 2018 for this specific
measured profile. To analyze the performance of DTI Nueva Vizcaya for 2018
with this particular indicator, Table 16 was prepared, to wit:
39 | P a g e
Table 16. Percentage of Applications for

Permits/accreditation/licenses/authorities (renewal) processed within prescribed
time
Strategic 2018
Strategic Measure
Percentage of Applications for
Permits/accreditation/licenses
Create a more
/authorities (renewal) 96% 100%
client-friendly
processed within prescribed
environment to
time
ensure a
a. # of
speedy, better,
permits/accreditation/lic
efficient service, 42 54
enses/authorities issued
resulting to
within prescribed time
delighted clients
b. Total applications
42 54
received
Using the Table 16, it can be seen that DTI Nueva Vizcaya have delivered
satisfactory compliance to this measured indicator. For 2018, the office was only
given a 96% compliance rate in processing required permits to clients within
prescribed time but were able to accomplish a 100% (or perfect rate) of
accomplishment. It also exceeded the required target for 2018 (i.e. 42) by 12 or
28.57% increase from the baseline target or a total accomplishment of 54. The
breakdown of the total accomplishment came from 18 sales promotion permit
(which tantamount to 33.33%); 34 repair shop accreditation issued (or 62.96% of
the total accomplishment); and, 2 private emission testing center (or 3.7%).
Table 16.1. Nature of Consumer Complaints

No. Nature of Complaints Settlement/Action
1 Defective TV Repair
2 Defective Aircon Repair
3 Defective Cellphone Replacement
Conducted investigation and equivalent
4 Violation of Price Tag Law
action was given
5 Defective Smart Bracelet Replacement
6 Defective Sala Set Refund
Promise on the side of the respondent to
7 Unavailability of printer ink
comply with the sales agreement
Defective Thermostat of
8 Repair
Oven
9 Defective TV Replacement
40 | P a g e
No. Nature of Complaints Settlement/Action

10 Defective case assembly Replacement
of rear axle
11 Unconscionable acts and Replacement
practices
12 Consumer product and Replacement
service warranties
13 Violation of Price Tag Law Refund price difference
As can be seen in Table 16.1, most of the consumer complaints are from
defective products which constitutes to 8 consumer complaints or 61.54% of the
total consumer complaints resolved for 2018. Most of the settlement agreed by
both parties during the case resolution for 2018 is replacement of consumer
products with equivalent contributory value of 6 or 46.15% of the total consumer
case resolved.
PGS J.19 Number of Firms Monitored (Price Trending)

To effectively and efficiently carry out the DTI monitoring and enforcement
activities, monitoring teams are deployed in the market to ensure that firms
comply with the provisions of the Price Act RA 7581 particularly on basic
necessities and prime commodities. Price monitoring shall be done to: (1) ensure
price stabilization/establish price trends, determine prevailing market price, and
(2) for maintaining reasonable prices.
For DTI Nueva Vizcaya, the firms regularly monitored by the office seem to have
no violation to the price act or its suggested retail price (SRP). As shown below,
the office consistently monitored its target firms. However, it seems that most of
the consumers have not fully understand the essence of the SRPs and the font
size of the posters of SRPs are very small and seem to confuse some of the older
consumers. It is highly recommended that a more systematic and real time
information drive to consumers like application type of price information to
consumers should be developed and more readable posters of SRPs.
41 | P a g e
Table 17. Number of Firms Monitored (Price Trending)

2018
Strategic Objective Strategic Measure
Target Accomplishment
Ensure that prevailing
prices are less than or Number of Firms
equal to inflation rate Monitored (Price 20 20
for all basic necessities Trending)
and prime commodities
PGS K.20 Percentage of Consumer Complaints Resolved through

Mediation and Arbitration within Prescribed Time
In accordance to the Consumer Act of the Philippines in protecting consumers,
DTI makes use of Alternative Dispute Resolution Techniques in settling
consumer complaints. There are two stages of consumer complaints resolution,
the first one is the mediation conference; if it failed to settle the consumer
complaints, it will be elevated to the arbitration process. Take note that the two
level dispute resolution differ in settlement period in which, mediation should be
resolved within 10 working days and arbitration should be settled within 20 days.
Table 18. Percentage of Consumer Complaints Resolved through Mediation and

Arbitration within Prescribed Time
Strategic 2018
Strategic Measure
Percentage of Consumer
Complaints Resolved through
95% 100%
Mediation and Arbitration
within Prescribed Time
Establish and
a. No. of mediation
utilize
complaints resolved 13
alternative
within 10 working days
modes for a
b. No of arbitration
more efficient
complaints resolved 0
and effective
within 20 working days
handling of
c. Total no. of consumer
complaints
complaints received for 13
under the
mediation
Consumer Act
d. Total no. of consumer
complaint received for
0
adjudication after notice
of failure of mediation
42 | P a g e
PGS L.22 Percentage of Violating Firms Penalized Complying with Penalty

within the Prescribed Time as Contained in the Decision
Based on the provisions of the Department Order No. 18-122 “New Procedural
Guidelines on Monitoring and Enforcement Amending D.O. 48 s. 2008” states
that DTI Provincial Offices are duly authorized to conduct monitoring,
surveillance, enforcement and other relevant activities.
To ensure protection of consumers, DTI Nueva Vizcaya enforcement team
conducted an enforcement activity to establishment that violates Fair trade laws
and/or Consumer Act of the Philippines.
Table 19. Percentage of Violating Firms Penalized Complying with Penalty within
the Prescribed Time as Contained in the Decision
Strategic 2018
Strategic Measure
Percentage of Violating Firms
Penalized Complying with
Penalty within the Prescribed 90% 100%
Ensure filing of
Time as Contained in the
cases with air-
Decision
tight evidence to
a. No. of violating firms
avoid dismissal,
penalized complying
dispose cases
with the penalty within
and implement 3
prescribed time as
decisions
contained in the
expeditiously
decision
b. No. of firms found
3
violating
As shown in Table 19, it can be observed that all three (3) violating firms were
penalized accordingly within the prescribed time. To further analyze the said
measured indicator, sub Table 19.1 was also prepared:
43 | P a g e
Table 19.1. Nature of Violations and its Corresponding Penalty

Penalty
Municipality Nature of Violation(s)
(in PhP)
Violation of PD 1572
Solano otherwise known as the 1,000.00
Accreditation Law
Violation of PD 1572
Solano otherwise known as the 1,000.00
Accreditation Law
Violation of RA 4109
Bambang otherwise known as the 17,500.00
Product Standards Law
TOTAL 19,500.00
Based on Table 19.1, 2 out 3 firms caught violates PD 1572 otherwise known as
the Accreditation Law with a lump penalty of PhP2,000.00; while one firm violates
the RA 4109 otherwise known as the Product Standards Law, which is more
severe in terms of penalty imposed, with a total penalty of PhP17, 500.00.
44 | P a g e
CHAPTER II
2018 ORGANIZATIONAL OUTCOME (OO)
OO1: Exports and Investment Increased – Exports and Investment

Development Program
The Department of Trade and Industry is the lead government agency
responsible for the promotion of exports and investments in the country. The
following services are provided to potential exporter and/or investor clients of the
office, to wit:
a. Investment Promotion and Development Technical Assistance
 Advisory, actualization and aftercare
 Knowledge-based research and information
 Marketing and promotions
 Incentives
 Policy advocacy
b. Export Promotion and Development Technical Assistance
 Frontline Assistance
 Information
 Specialized consultancy services
 Business matching and other export development
 Promotion services to all exporters
In 2018, DTI Nueva Vizcaya have accomplished the set target under the
organization outcome performance indicator. To further analyze this performance
indicator, Table 20 was prepared:
45 | P a g e
Table 20. Exports and Investment Development Program

Organizational Outcomes (OOs)/Performance
Target Accom %
Indicators (PIs)
Number of exports and investment
promotion activities locally and 3 3 100%
globally
Number of trade policy strategy
Output
papers developed for priority 2 2 100%
product, service, and/or market
Number of exporters assisted 7 7 100%
Number of investors assisted 18 20 111%
a. The “number of exports and investment promotion activities locally and
globally” performance for 2018 have been satisfactorily accomplishment
with an absolute value of 3 or a frequency rate of 100%.
Table 20.1 Interventions Provided in Investment Promotions

Industry/Investment
Interventions Title of Activity
Area
Investment Advisory, Establishment of a
Investment Proposal,
knowledge-based Fruits and Vegetables
Study and Promotion
research and Cold Storage Facility in
Writeshop
information Nueva Vizcaya
Investment Advisory, Training – Workshop
knowledge-based on the Incentives for the Fruits
research and Operationalization of and Vegetables Cold
information Local Investments and Storage Facility
Incentives Code (LIIC)
Fruits and Vegetables
Marketing and
Investment Forum Cold Storage Facility in
Promotion
Nueva Vizcaya
As can be observed in sub Table 20.1, all investment interventions are still
on the pre-investment stage since it is on the investment promotion and
development of the “Establishment of a Fruits and Vegetables Cold
Storage Facility in Nueva Vizcaya” and it only started in October of 2018.
Further investment promotion would be recommended for 2019 and
beyond for the proposed investment proposal for Nueva Vizcaya.
b. The “number of trade policy strategy papers developed for priority
product, service, and/or market” were also met by the office; that is: (1)
46 | P a g e
2018 Provincial Investment Development and Trade Plan; and, (2) 2018
SMED Plan.
c. For “Number of exporters assisted” and “Number of investors assisted”,
please refer to PGS C.5 and PGS C.6.
OO2: Industry Developed – Industry Development Program

The National Priority Industry Clusters are composed of Rubber, Coco Coir,
Cacao, Processed Food (Fruits and Nuts), Wearables and Homestyle (formerly
Tourism Support Industries), and Coffee. The Industry Clustering Development
Program is an enshrined strategy for small and medium enterprise development
in specific (sub) sectors in the development plan in the region and in the
provinces.
The strategy is leveraging on the value chain model to support the dominant and
emerging industries/subsectors that demonstrate market and income potential.
The full report for the performance of the office of MSMEs assisted under the
priority industries is contained in PGS A.1.
For the organizational outcome report card, Table 21 was presented for further
analysis:
Table 20. Industry Development Program

Target Accom %
Indicators (PIs)
Number of industry roadmaps,
policies, plans, researches, studies 1 1 100%
and position papers formulated
Number of localization activities,
conferences, workshops,
3 4 133%
Output consultative sessions and capacity
building sessions conducted
Percentage of local investors
(MSMEs and/or large companies)
98% 100% 102%
assisted who rate DTI assistance
as satisfactory or better
47 | P a g e

Target Accom %
Indicators (PIs)
Number of local investors assisted
who rate DTI assistance as 74
satisfactory or better
Total number of local investors who
74
rated DTI assistance
a. The “number of industry roadmaps, policies, plans, researches, studies
and position papers formulated” was satisfactorily complied with
through the preparation of the Provincial Coffee Plan 2018-2019. This
study suggests interventions that can instigate positive economic
change (i.e. improved coffee business along the supply chain).
b. The “number of localization activities, conferences, workshops,
consultative sessions and capacity building sessions conducted”
performance output was also accomplished and even exceeded the
target number of activities set by the top management (i.e. 4 local
activities implemented over 3 local activities targeted for 2018).
Further, sub Table 20.1 was also prepared, to wit:
Table 20.1 Title of Local Activities, Industry and Advisory Services

Title of localization activities,
conferences, workshops, Technical
Industry
consultative sessions and Advisory Services
Cluster(s)
capacity building sessions Provided
conducted
Focused Group Discussion with Advisory,
Coffee
Nueva Vizcaya Coffee Players actualization and
Focused Group Discussion with aftercare;
Coffee
Santa Fe Coffee Players Knowledge-based
Focused Group Discussion with research and
Bamboo
Buliuao Bamboo Processors information; and,
Focused Group Discussion with Marketing and
Cacao
Nueva Vizcaya Cacao Players promotions
As can be observed in sub Table 20.1, all activities were categorized
as pre-qualifying interventions for a more in-depth services for each
industry cluster focus. This will also be used in crafting intervention
plans in the future.
48 | P a g e
c. As to the “percentage of local investors (MSMEs and/or large
companies) assisted who rate DTI assistance as satisfactory or better”
indicator, DTI Nueva Vizcaya have recorded a 100% compliance rate
with regards to CSF, as required by the ISO 9001:2015.
OO3: MSMEs Assisted and Developed – MSME Development Program
As discussed earlier in PGS B.11, the main objective of the office is to increase
the number of MSMEs assisted and facilitate from informal to the formal
economy. For this purpose, DTI conforms with this indicator by the number of
MSMEs assisted and number of clients assisted. However, there were identified
indicator found in the OO that was not targeted under the PGS, as shown below:
Table 21. MSME Development Program-Outcome

Organizational Outcomes
Target Accom %
(OOs)/Performance Indicators (PIs)
Percentage of MSMEs assisted to
the total number of MSMEs in
60%
manufacturing, retail, trade,
construction and services sector
Outcome
Number of MSMEs assisted by DTI 2,707 2,296 85%
Total population of MSMEs in
manufacturing, retail trade, 4,511
construction and service sector
As can be observed in Table 21, DTI Nueva Vizcaya under this performance
indicator achieved the required minimum target (i.e. at least 60% of the Total
population of MSMEs in manufacturing, retail trade, construction and service
sector are assisted); it assisted about 85% of the total population of MSMEs in
the manufacturing, retail trade, construction and service sector. However, this
indicator was unclear and/or its specific measurement profile/parameters were
not immediately downloaded to the provincial offices. It is advised that the
following concerns should be dealt among the provincial offices and come up with
a singular definition:
49 | P a g e
a. The baseline information used to determine the total population of
MSMEs in manufacturing, retail trade, construction and service sector
came from the PSA (i.e. 2016). It only provided the total number of the
same. For purposes of clarification for provincial offices, it should
indicate where those MSMEs are located and whether they are still
existing or not. If given the complete baseline information, only then the
provincial office can deliver specific interventions needed by these
MSMEs;
b. Under the outcome and output performance indicator, this specific
measure profile (i.e. MSMEs assisted) was duplicated. This created
confusion to provincial offices since there were no clear distinction or
difference between the two. Further, two indicator have different set of
target; and,
c. What specific interventions would qualify both performance indicator.
Table 22. MSME Development Program-Output

Target Accom %
Number of MSMEs Assisted 1,500 1,681 112%
Number of Clients Assisted by
2912 4,666 160%
Negosyo Center
Percentage of MSMEs Assisted who
rate DTI Assistance as satisfactory 96% 100% 104%
Outcome or better
Number of MSMEs assisted by DTI
who rate DTI Assistance as 1,681
Total number of MSMEs who rated
1,681
DTI assistance
a. The “number of MSMEs assisted” performance indicator can be
analyzed using PGS E.11;
b. The “number of clients assisted by Negosyo Center” indicator, as seen
in Table 22, have exceeded its required target for 2018. However, the
50 | P a g e
report given only pertains to figures with no corresponding source
levels as to location, type of clients or industry they belong. Further
analysis can be derived upon submission of the 2018 annual report of
Negosyo Center in the Province of Nueva Vizcaya to the planning unit
of DTI Nueva Vizcaya.
c. The “percentage of MSMEs Assisted who rate DTI Assistance as
satisfactory or better” performance indicator as shown in Table 22 was
satisfactorily complied with. Further analysis of the indicator can be
seen to process owners of the said programs (e.g. KMME, SSF,
BEI/CEI).
OO4: Consumer Welfare Enhanced
The discussion and further analysis of this organizational outcome can be seen
in PGS K.20 and PGS I.18.
OO4: Consumer Welfare Enhanced – Consumer Education and Advocacy

Program
DTI aims to equip consumers through consumer education/advocacy with their
basic consumer rights and responsibilities, salient features of the Consumer Act
of the Philippines and other Fair Trade Laws of the country to raise the level of
awareness and understanding of said information.
To raise the level of consumer awareness, DTI Nueva Vizcaya have set
interventions to achieved consumerism.
Table 23. Consumer Awareness Activities

Target Accom %
Number of consumer awareness and
110 115 105%
advocacy initiatives undertaken
Output
Number of consumer education
500 611 122%
information materials produced
51 | P a g e
Target Accom %
Percentage of clients who rate the
DTI advocacy initiatives as 95% 100% 105%
Number of clients who rate the DTI
1,377
initiatives as satisfactory or better
Total number of clients who rated the
1,377
initiative
a. The “number of consumer awareness and advocacy initiatives
undertaken” performance indicator in increasing consumer awareness
was met and even went beyond the required minimum accomplishment
for 2018 (actual performance of 115 versus target accomplishment of
110).
Information on topics on consumer advocacy is presented below:
Table 23.1 Consumer Advocacy Topics/Titles

Consumer Advocacy Topics/Titles
Municipalities
Shortchanging
Protection and
Bagwis Award
Consumer Act
Diskwento
Consumer
Consumer
Standards
Education
TOTAL
Train Law
Caravan
Product
SRP
Act
Alfonso
0
Castañeda
Ambaguio 0
Aritao 1 1
Bagabag 2 2 4 1 9
Bambang 5 2 3 3 13
Bayombong 2 2 15 5 6 17 4 3 54
Diadi 1 1 3
Dupax del
2 2
Norte
Dupax del
1 1
Sur
Kasibu 1 1
Kayapa 2 2
Quezon 2 2
Santa Fe 2 2
Solano 3 3 5 4 7 2 2 26
Villaverde 0
52 | P a g e
Consumer Advocacy Topics/Titles
Municipalities
Shortchanging
Protection and
Bagwis Award
Consumer Act
Diskwento
Consumer
Consumer
Standards
Education
TOTAL
Train Law
Caravan
Product
SRP
Act
Other
1 1
Province
TOTAL 2 5 25 17 13 38 10 5 115
As can be observed in sub Table 23.1, the most topic given to target
clientele by the Consumer Protection Division-Nueva Vizcaya is the
advocacy relative to “Consumer Act”, this is paramount to the main
purpose of the said indicator, which is to increase consumer
awareness (equivalent to 33.04% of the total consumer advocacy
accomplishment). Another bulk accomplishment in this
performance indicator is the “BEI/CEI” or the advocacy on
Consumer Protection and Consumer Education activity with a total
value of 25 or a frequency share of 21.74%. The largest number of
advocacy initiative in a given municipality is Bayombong with 54
advocacy initiative or 46.96% of the total accomplishment; followed
by Solano with 26 or 22.61% percentile share of the total
accomplishments. However, Alfonso Castañeda Ambaguio and
Villaverde were not given any consumer advocacy in 2018; the
office should consider making initiatives in those municipalities
despite the proximity/distance with the provincial office.
b. The “number of consumer education information materials produced”
were also given priority by the Consumer Protection Division of DTI
Nueva Vizcaya because of its effective mechanism in increasing
53 | P a g e
consumer awareness. As seen in sub Table 23.2, a list of topics was
published by the division, to wit:
Table 23.2. List of Information Materials

No. Topics
1 Price Tag Law
2 Product Quality and Safety
3 8 Basic Rights and Responsibilities
4 No Return, No Exchange
5 Ano ang SRP?
6 Warranty
7 Labeling
8 Bagwis Award
9 Consumer Complaints
10 E-Presyo
These topics were reproduced 611 times. However, there were
confusion on whether the measured profile pertains to the “number of
materials produced” (i.e. counting all material given to consumers
despite the repetition of topics) or the “specific topic produced”. In
case of DTI Nueva Vizcaya, the former was followed.
c. The “percentage of clients who rate the DTI advocacy initiatives as
satisfactory or better” was also been satisfactorily complied with.
54 | P a g e
CHAPTER III
RISKS AND OPPORTUNITIES
The requirements for addressing risks and opportunities are spread throughout the ISO 9001:2015 standard, as adopted by DTI
Region 2, starting from section 4.4.1, where the office is required to determine the processes needed to address risks and
opportunities that are determined. This is reinforced in section 5.1.2, where top management needs to ensure that risks and
opportunities that affect product and service conformity are determined and addressed. The real work of the requirements for risks
and opportunities is in section 6.1 on actions to address risks and opportunities. This chapter of the annual report discusses the need
to plan the actions needed to address the risks and opportunities, integrate these actions into the QMS. These actions need to be in
proportion to the potential impact on product and service conformity, and there are many ways to address risk, from avoiding it to
accepting it.
DTI Nueva Vizcaya’s operations for the year 2018 followed the required process for the said ISO certification, in which, a summary
of risks and opportunities are presented for reference according to Organizational Outcome report card.
55 | P a g e
OO1 Exports and Investments Increased

1) Exporters’ Assistance Services
Risk
Likelihood
of Degree of Action
# Occurrenc Impact Action Responsibi (Accept/
e Response Plan
RISKS IMPACT Trigger lity Mitigate/Avoid)
H M L H M L
Bad Possible Weather Organizers Coordinate for the rescheduling of
weather postponem bulletins from /Trade the activity and inform exhibitors
condition ent or Pagasa Promotion accordingly
during the cancellatio Officer
1 planned n of the
/ / Mitigate
activity or activity
the
happening
of a natural
calamity
Information Missed Verbal DTI Properly coordinate needed
or opportuniti communicati Personnel information materials and other
assistance es and on logistics
2 required by dissatisfied / / Mitigate
exporter is clients
not readily
available
56 | P a g e
Opportunity
Probability Benefit Action
Potential Benefit(s) Action
# (Promote/ Responsibility Trigger
Opportunity Derived H M L H M L Response
Capitalize)
Effective and Increased in Organizer/TPO Coordinate with Invite voluminous
efficient trade fair cash sales and tri-media for sets of
facilitation book orders of nationwide institutionalized
exhibitors dissemination buyers. No
1 / / Promote entrance fee for
public viewing ad
buying.
2) Investment Promotion
Risk
Likelihood
of Degree of Action
e Response Plan
H M L H M L
Non-
disclosure Missed
DTI
of trade investment Coordinate for the re-scheduling of
1 / Delay Personnel / Mitigate
secrets and opportunity / the activity and inform participants
response Project
uncooperati dissatisfied accordingly
Organizer
ve investor clients
partner
57 | P a g e
Insufficienc Failure of Cancellation DTI Properly coordinate needed

y of funds to the of activities Personnel / information materials and other
2 conduct the program / / by Project Mitigate logistics in the terms of agreement
activity management Organizer thru memorandum of
understanding
Bad Cancellatio
Weather n of the
during activity or Weather DTI Look for a shaded venue or
scheduled poor bulletins from Personnel / coordinate the re-scheduling of the
3 trainings, attendance / / PAGASA Project Avoid activity
seminars during the Organizer
and training,
workshops seminar or
workshop
Information Missed
or investment Verbal DTI Properly coordinate needed
assistance opportunity Communicati Personnel / information materials and other
4 required by dissatisfied / / on Project Mitigate logistics
investor is client Organizer
not readily
available
Dearth of Unapprecia Negative DTI Pre-identification of appropriate
responsive ted of the attitude of Personnel / participants during the preparation
and topics participants Project of the Activity Plan for the training,
receptive discussed during the Organizer seminar, workshop
5 participants resulting to / / coordination Avoid
non-
application
of concepts
learned
58 | P a g e
Low turn- Target Advance DTI Proper coordination of training,

out of number of information Personnel / seminar or workshop and confirm
participants participants from invited Project attendance prior to the activity
during could not participants Organizer
6 / / Avoid
actual be met
training,
seminar or
workshop
Unmet Participants The DTI Proper selection of consultants for
expectation will no participants Personnel / the training program, seminar or
longer are Project workshop
attend in the inattentive, Organizer
succeeding
7 / / unreceptive Accept
seminars
and they and are not
give poor interacting
CSF rating with the
discussion
59 | P a g e
Opportunity
Capitalize)
Strengthen the Strong DTI Personnel / Continues Continues
relationship partnership Project monitoring and partnership with
among public and resulting to a Organizer coordination the private and
private stake more among stake public
holders sustainable holders stakeholders in
1 / / Promote
business the province in
operation of the conduct of
the coffee trainings,
industry seminars,
workshop
Potential and new Business DTI Personnel / Accept the Processed BNR
MSMEs are Name Project application for application
identified Registration is Organizer BN Registration
encouraged/ during and after
2 facilitated / / Promote the training
3 Greater Facilitate the / / DTI Personnel / Widen the Continuous

awareness and delivery of DTI Project reach of DTI dissemination of
appreciation of services to Organizer programs the Programs/
Promote
DTI services clients Activities /
Projects of DTI
province wide
60 | P a g e
5 Business and More jobs and / / DTI Personnel / Continuous Updated training
employment business Project improvement of modules and
opportunities are activities are Promote Organizer training materials
created introduced modules or
materials
6 Adaptation of best Wider / / DTI Personnel / Prepare project Presentation/
practices and business Project and promo promotional
formulation of linkages and Promote Organizer collaterals materials
strategies increase in
capital
7 Increased number Improved / / DTI Personnel / Intensify Presentation
of investors and business Project promotion of the /promotional
the amount of environment Promote Organizer activity among materials
investment prospect
investors
8 Products, Investment / / DTI Personnel / Prepare project Presentation /
business, leads are Project profiles and promotional
opportunities and created during Organizer promo materials
Promote
tourist potential of the conference collaterals
places are
promoted
61 | P a g e
OO2 Industries Developed

1) Industry Development Program
Risk
Likelihood
Degree of Action
# of
Impact Action Responsibi (Accept/
Occurrence Response Plan
H M L H M L
Low turn- Target Participants DTI Proper Coordination of training,
out of number may have Personnel / seminar or workshop and confirm
participant of unprecedent Project attendance prior to the activity
1 s during participan ed activity or Organizer
/ / unforeseen Accept
actual ts is not
events
training, met.
seminar or
workshop
Power Disruption Scheduled DTI Preparation of modules and other
interruption s during brownouts Personnel / back up materials that will support
s and other the activity and frequent Project the discussion: Negotiate for a
technical which technical Organizer stand-by power supply at the
difficulties could ruin problems on venue
such as the audio visual
2 / / Mitigate
audio visual interest of equipment
equipment participant
breakdown s and the
effectiven
ess of the
program
62 | P a g e
Bad Cancellati Weather DTI Look for a shaded venue or

Weather on of the bulletins from Personnel / coordinate the re-scheduling of the
during activity or PAGASA Project activity
scheduled poor Organizer
trainings, attendanc
3 / / Avoid
seminars e during
and the
workshops training,
seminar or
workshop
Unmet Participant The DTI Proper Selection of trainers or
expectation s will no participants Personnel / consultants for the training,
s of longer are Project program, seminar or workshop;
participants attend in inattentive, Organizer Should asked the expectations of
the unreceptive the participants during the activity
4 succeedin / / and are not Avoid to impose limitations and make
g trainings interacting adjustment by the trainers
and they with the
give poor discussion
CSF due to unmet
ratings expectations
Dearth of Unappreci Negative DTI Pre-identification of appropriate
responsive ated of the attitude of Personnel / participants during the preparation
and topics participants Project of the Activity Plan for the training,
receptive discussed during the Organizer seminar, workshop
participants resulting coordination
5 / / Avoid
to non-
application
of
concepts
learned
63 | P a g e
Opportunity
Capitalize)
Strengthen the Strong DTI Personnel / Continues Continues
relationship partnership Project monitoring and partnership with
among public and resulting to a Organizer coordination the private and
private stake more among stake public
holders sustainable holders stakeholders in
1 / / Promote
business the province in
operation of the conduct of
the coffee trainings,
industry seminars,
workshop
Potential and new Business DTI Personnel / Accept the Processed BNR
MSMEs are Name Project application for application
2 identified Registration is / / Promote Organizer BN Registration
encouraged/ during and after
facilitated the training
Greater Facilitate the DTI Personnel / Widen the Continuous
awareness and delivery of DTI Project reach of DTI dissemination of
appreciation of services to Organizer programs the Programs/
3 DTI services clients / / Promote Activities /
Projects of DTI
province wide
64 | P a g e
Improved More jobs and DTI Personnel / Continuous Updated training

entrepreneurial business Project improvement of modules or
and business activities are Organizer training materials
4 management skills introduced / / Promote modules or
of business materials
owners
Business and More jobs and DTI Personnel / Continuous Updated training
employment business Project improvement of modules and
5 opportunities are activities are / / Promote Organizer training materials
created introduced modules or
materials
65 | P a g e
OO3 MSMEs Assisted and Developed

1) Trainings and Seminars (CARP)
Risk
Likelihood
of Degree of Action
e Response Plan
H M L H M L
High level Proper and
Effective of timely
and understand coordination of The participants and partner
DTI- CARP
1 Efficient ing of the X X Promote the activity to agency confirms their availability
Personnel
training topics by the participants and participation to the activity.
facilitation. the and partner
participants agency.
1.Disruption
s and
breaks
during the Checking of
discussion scheduled
Power of the brownouts DTI- NV
interruption speaker and the CARP Preparation of modules and
2. The
2 s and other X X technical personnel Mitigate other back up materials that will
participants
technical cannot materials and the support the discussion.
difficulties. entirely prior to the trainer
understand conduct of
the topic by the activity.
only
listening to
the speaker.
66 | P a g e
Coordination
Unavailabilit Rescheduli DTI- NV Proper coordination of the activity to
of the activity
3 y of the ng of the X X CARP Accept the trainer one week before the
with the
trainer. activity. personnel activity.
trainer.
Participant
s will no The
longer participants
attend in are
Unmet
the inattentive, Ensure the applicability of the
expectation DTI- CARP
4 succeeding X X unreceptive Accept topics according to the level of
s of Personnel
trainings and are not understanding of the participants.
participants
and they interacting
will give with the
poor CSF discussions.
ratings.
Bad
Poor
weather Weather
attendance DTI- CARP Coordinate the re-scheduling of the
5 during the X X bulletins from Avoid
during the Personnel activity
scheduled PAGASA
activity
trainings
Un-
appreciatio
n of the Negative
Dearth of
topics attitude of
responsive DTI- CARP Conduct of Training Needs
discussed the
6 and X X Personnel Avoid Analysis in order to conduct more
resulting to participants
receptive and trainer appropriate trainings for the ARBO.
non- during the
participants
application coordination
of the
concept
67 | P a g e
Listening to
news about
security
updates and
Presence of Re- threats.
threat of scheduling Coordination DTI- CARP Re-schedule trainings if it is
7 X X Accept
security due of the with Personnel unsecure.
to NPAs. activity. participants
about the
security
updates in
the area.
Opportunity
Capitalize)
Proper and
The participants
High level of timely
and partner
Effective and understanding coordination of
DTI- CARP agency confirms
1 Efficient training of the topics X X Promote the activity to
Personnel their availability
facilitation. by the the participants
and participation
participants. and partner
to the activity.
agency.
68 | P a g e
Systematic Continuous
Establishment of
Improvement of and implementation
systematic
the management harmonious Officers of the on the
2 X X Promote management
practices of the relationship of ARBO knowledge
process of the
ARBOs. the members acquired during
ARBO.
of the ARBOs. the training.
Business Accept the

Potential and new Name application for
DTI- CARP Processed BN
3 MSMEs are registration is X X Promote BN registration
Personnel application.
identified encouraged/ during and after
facilitated. the training
Greater Facilitate the

Well capacitated
awareness and delivery of DTI DTI- CARP Widen the reach
4 X X Promote programs and
appreciation of DTI services to Personnel of DTI programs
activities.
PAPs customers
69 | P a g e
1.1. Trainings and Seminars (Negosyo Center)
Risk
Likelihood of Degree of Action

# Occurrence Impact Action Responsibi (Accept/
Response Plan
H M L H M L
1 Low turn- H / / Proper Activity Avoid Ensure proper coordination of the
out of coordination proponent activity to the participants at least 2
participants of the activity weeks before the activity
to the
participants/r
equesting
parties
2 Sudden H / / Ensure Activity Accept Ensure availability of Resource
Change of attendance proponent Person/s at least 3 weeks before
Schedule/U of the trainer the activity proper
navailability to the
of the scheduled/ag
Resource reed date
Persons
3 Occurrence H / / Check Activity Accept Preparation of standby generator,
of schedules of proponent Visual Aids and Plan B
unforeseen power
events such interruption
as typhoon, with
power NUVELCO
interruption, and weather
etc.,) forecast with
PAG-ASA
70 | P a g e
4 Unavailabilit H / / Ensure Activity Mitigate Prepare/canvass materials and

y of availability proponent supplies beforehand
supplies and
and completenes
materials to s of supplies,
be used 2 days
before the
activity
5 Sudden H / / Proper Activity Mitigate Coordinate with the proponents 2-3
Change of coordination proponent weeks before the activity and
Schedule/ with the secure a list of final attendees
Conflict of proponents
Schedule of
the
participants
Opportunity
Capitalize)
1 Effective and Well / / Promote Activity Proper and Resource
efficient activity appreciated proponent timely persons and
facilitation implementatio coordination participants
n of the activity with participants confirm their
and resource availability and
persons participation to
the activity
71 | P a g e
2 Business and More jobs and / / Promote Activity Receptivity and Participants
employment business proponent cooperation of completed the
opportunities are activities by the participants whole training
created beneficiaries module
3 Businesses Protection of / / Promote Activity Intensify Cooperative
comply with FTLs the interest proponent consumer business owners
and safety of welfare and voluntary
consumers advocacy compliance
initiatives
2) Trade Fairs
Risk
# RISKS IMPACT Occurrence Impact Action Trigger Responsibility (Accept/ Response Plan
H M L H M L Mitigate/Avoid)
Low Weather Pre-identification,
Rain on the attendance forecast two Project-in- qualification, and
days of the of days before charge; confirmation of
1 / / Avoid
trade fair buyers/Low the start of Organizer exhibitors, coordinate
sale of activity with media for
exhibitors dissemination.
72 | P a g e
Opportunity
Capitalize)
Number of Organizer
More MSME’s
qualified receiving many
assisted, Project-in- Encourage
1 applications of / / Capitalize applications
Higher sales Charge booth sharing
exhibitors is more before the set
generated
than the target deadline
Set a meeting
with the PLGU
Nueva Vizcaya
counterparts to PLGU Nueva
Presence of strong
Assured discuss Vizcaya’s budget
partnership with
funding for the Project-in- preparations for allocation for the
2 the provincial / / Capitalize
payment of Charge the activity and NV Goes to
government of
space rental work out the Alabang Trade
Nueva Vizcaya
requirements Fair 2018
and
coordination
ahead of time
73 | P a g e
3) Market Development
Risk
Low Pre- identification,
Weather
attendance qualification and
forecast two organizer,
Rain on the days of confirmation of
1 X X days before project in- Avoid
of the trade fair buyers/Lo exhibitors, coordinate
the start of the charge
w sale of with media for
activity
exhibitors dissemination.
Mechanical
Checking of Check the status of
trouble of vehicle Late arrival
vehicle to be preparation of
during the of
used three participants for the
2 transport of participant X X clients Mitigate
days or a week trade fair at least
products to be s in the
before the three days before the
displayed during trade fair.
trade fair. ingress.
the trade fair.
Opportunity
Capitalize)
Promotion Creation of
Larger market Promote DTI CARP
Linkages to urban through the marketing
1 reach for the X X and personnel,
market trade fair contract
products Capitalize exhibitors
activities agreements
74 | P a g e
4) KMME
Risk
Mentees not
able to sustain
attendance/parti
cipation in all Project-in- Encourage mentees
1 High / / Promote accept
weekly charge to finish the modules
monitoring
sessions of the
KMME modules
Unscheduled
Conducted in a venue
and sudden Project-in-
2 high / Capitalize accept with stand by
power charge
Generator
interruption
/
Bad weather on Reschedule session
scheduled date taking into
Project-in-
3 of session high / Promote accept consideration the
charge
(Super Typhon available time of both
Ompong) / mentor and mentees
75 | P a g e
Opportunity
Capitalize)
a. Improved Mentors/panelists
knowledge, invited were
skills and experts in their
ability of
No. of mentee. Project-in- industries.
From enrollees
1 / / Promote
mentees charge Panelists used lay- to graduates
man’s terms so
mentees can easily
understand..
76 | P a g e
5) Establishment of Negosyo Centers
Risk
1 Unavailability of H X X Proper DTI-NV NCBC Avoid Pre-identification of
concerned coordination of invitees and
personnel the activity to confirmation of their
the concerned attendance
personnel
2 Bad H  Anticipate DTI-NV NCBC Mitigate Provide indoor venue
Weather/Unantic probable with stand by
ipated happening X X difficulties and Generator; Schedule
prepare plan B launching in the
morning
Opportunity
Capitalize)
1 Efficient and Satisfied Promote DTI/NC-NV
effective activity Clients NCBC
implementation X X
2 Greater Satisfied X X Promote Guests
Appreciation of Clients
DTI Programs and
Services
77 | P a g e
6) Shared Service Facilty

Risk
1 1. Low turn-out H / / Proper SSF Technical Accept 1. It is important to
of participants coordination of Assistant identify possible risks
2. Power the activity to in conducting the
interruptions and the concerned activity in order to
other technical personnel prepare an
difficulties appropriate action to
3. Unavailability address such risk.
of the trainer Partnership with other
4. Unmet agencies and
expectations of relationships created
participants with the program
5. Bad weather partners can also
during the help in addressing
scheduled the risks identified.
trainings and So it's important to
6. Dearth of take care of the trust
responsive and given by our
receptive stakeholders since
participants. they can help us in
the successful
implementation of our
programs and
projects.
2 Non-operational H  Proper SSF Technical Mitigate 1. Linkage with the
SSF projects due / / coordination of Assistant community and the
to organizational the activity to project cooperator is
problems, lack of the concerned strengthened
raw materials, personnel
78 | P a g e
and others as 2. Improved

contained in the entrepreneurial and
report business
management skill of
business owner and,
3. Optimum use of
available raw
materials are
introduced.
Opportunity
Capitalize)
1. The identied
opportunities in
1. Effective and
this project can
efficient training 1. Effective and
Availability of be used as tools
facilitation efficient training
quality and in measuring the
2. Improvement of facilitation, 2.
safe goods, effectiveness of
the management Improvement of
products, and the DTI
practices of the the
services at SSF programs.
ARBOs management
1 affordable / / Promote Technical Through, this we
3. Potential and practices of the
prices at DTI- Assistant can also study
new MSMEs are ARBOs and, 3.
certified the needs of our
identified Greater
establishments clients and
4. Greater awareness and
. create or
awareness and appreciation of
maintain existing
appreciation of DTI PAPs.
programs for
DTI PAPs.
their
empowerment.
79 | P a g e
OO4 Consumer Welfare Enhanced

1) Accreditation of Consumer Organization
Risk

# Occurrence Impact Action Responsibi (Accept/
Response Plan
H M L H M L
Conduct of orientation/briefing on
the set guidelines for accreditation
Incomplete Inadequate/
Activity Public service announcements to
1 documents high / / lacking Mitigate
proponent local radio stations on the
submitted documents
accreditation of consumer
organizations to create awareness
of the project.
Opportunity
Capitalize)
(1) Complete and
accurate
Consumer documents
Accredited
sector Approval of submitted; (2)
consumer
1 represented by / / Promote CPD Certificate of Strict
organization/s in
a legitimate Accreditation implementation of
the province
organization accreditation
requirements and
guidelines
80 | P a g e
2) Bagwis Certification
Risk
Inability of Conduct periodic
firms to sustain Awardees not monitoring of Bagwis
compliance to continuously Project-in- awardees to make
1 the parameters high / / complying with charge Mitigate sure they are still
of the Bagwis set standards complying with the
Program standards of the
Bagwis Program
Opportunity
Capitalize)
Availability of
quality and
Presence of safe goods,
Ensure that
complying firms, products, and
firms are
increasing services at Committed and
Project-in- complying with
1 satisfaction and affordable / / Promote compliant
charge Fair Trade Laws
awareness on the prices at DTI- firms/awardees
to guarantee
Bagwis Program certified
customer safety.
establishments
.
81 | P a g e
3) Case Resolution
Risk
Either the
Issues clarified and
complainant or
notice of mediation
Non- respondent did
duly received by both
appearance of not appear Mediation
1 high / / Mitigate parties to ensure their
parties during during the Officer
availability on the
case resolution scheduled
scheduled
mediation
conference.
conference
Opportunity
Capitalize)
Promote Mediation To resolve Appearance of
Consumer officer// consumer parties during set
complaint arbitration complaints conference and
High customer resolved within officer within submission of
1 / /
satisfaction rate prescribed prescribed time required
time documents
82 | P a g e
OO4 CONSUMER EDUCATION AND ADVOCACY PROGRAM

4) Consumer and Business Education and Advocacy
Risk
CEI/BEI: Low Unmet Target Mediation Conduct pre-

1 turn-out of high / / number of Officer Activity Mitigate coordination activities
participants participants proponent to ensure participation
Low interest
Participants
and absorptive Activity Devise
2 high / / not 100% Mitigate
capacity of proponent communication plan
interested
participants
Opportunity
Capitalize)
Promote CPD Intensify Cooperative
Protection of consumer business owners
Businesses the interest welfare and voluntary
1 / /
comply with FTLs and safety of advocacy compliance
consumers initiatives
83 | P a g e
5) DISKWENTO CARAVAN
Risk
Encourage
Limited goods participation of
offered for Negative identified exhibitors
discount sale perception Project-in- and ensure their
1 high / / Mitigate
and about the charge support of the activity
unattractive activity Acceptance and
discounts signing of agreement
of participation
Conduct briefing/
Uncooperative
Meeting to discuss
identified
Lack of willing Project-in- about the program.
2 High / / participant- Mitigate
exhibitors charge Acceptance and
exhibitors/coop
signing of Terms of
erators
Participation
Install tarpaulins and
distribute promo
collaterals to
announce the event.
Unawareness Establish link age with
of the people Brgy Captains and
Low turn-out of Project-in-
3 high / / about the Mitigate engage their support
buyers charge
conduct of the in informing their
event respective
constituents the date
and venue of the
event and the benefits
they can enjoy.
84 | P a g e
Opportunity
Capitalize)
Promote Project-in- Effective Willingness of
charge and efficient exhibitors to
conduct of the have enough
Heightened
activity/ supply of goods
Heightened awareness of
necessary for sale at
awareness of consumers
1 / / logistics discounted prices
consumers about about
provided/
diskwento caravan diskwento
installation of
caravan
tarpaulins to
announce the
event
6) Enforcement
Risk
Educate business
owners re FTLs/CEI
Uncooperative -Seek assistance
Resistance to
& arrogant from PNP and LGU
1 compliance high / / Team Leader Mitigate
business for public order and
inspection
owners security during the
operation
85 | P a g e
-Maintenance and
exhibition of proper
decorum and
courteousness by the
enforcement team
during the activity
- Present agency ID
and Authority to
conduct enforcement
Opportunity
Capitalize)
Promote CPD Intensify Cooperative
consumer business owners
Protection of welfare and voluntary
Businesses the interest advocacy compliance
1 / /
comply with FTLs and safety of initiatives
consumers
Presence of
vigilant consumers
Protection of Intensify Supportive and
who report FTL
the interest consumer cooperative
2 violations being / /
and safety of Promote CPD welfare consumer
committed by
consumers advocacy organizations
business
establishments initiatives
86 | P a g e
7) Price and Supply Monitoring
Risk
Firm
Unwillingness owners/manag
of firm owners ers not
Strictly enforce and
1 to provide high / / transparent in Price Monitor Mitigate
conduct regular price
updated and giving data on
and supply monitoring
accurate data prices and
supply
Opportunity
Capitalize)
Availability Promote Price Monitor/ Regular and Provision of
Ensure Officer timely update latest SRP of
of accurate
reasonable prices of prices based commodities to
data on price of
of basic on SRP. firms covered
1 basic / /
necessities and under monitoring
necessities
prime commodities
and prime
at all times
commodities
87 | P a g e
8) Cities and Municipalities Competitiveness Index (CMCI)

Risk
- Buy-in with LGUs
their participation to
the CMCI Survey
Non- - Creation of
Not supportive willingness of Technical Working
and LGU to .Activity Group/designation of
1 high / / Mitigate
cooperative participate proponent focal person/s
LGUs - Not a priority
of the LCE -Coordinate/facilitate
Issuance by DILG a
memo order for LGUs
to participate in the
CMCI survey
Conduct of orientation
Incomplete and workshop on the
Inadequate/lac Activity
2 data filled-out high / / Mitigate filing-out of the survey
king data proponent
in the survey and identify sources
of data.
88 | P a g e
Opportunity
Capitalize)
Promote Price Monitor/ Review - Cooperative
Officer /validate and supportive
CMCI Survey
submitted LGUs
Accurately and
LDCS together
Participation of and completely
with supporting -LDCS submitted
1 LGUs in the CMCI filled-out. / /
documents to on time with
Survey to Out-liers
ensure complete
avoided/minimi
accuracy and supporting
zed
correctness of documents
data.
89 | P a g e
CHAPTER IV
POLICY/PROGRAM OBSERVATIONS AND RECOMMENDATIONS
This chapter presents the policy/program recommendations for the improvement of
succeeding years’ operations. Further, this chapter discusses the way forward or
support mechanism in achieving the purpose of the Organizational Outcome (OO)
as well as the Performance Governance System (PGS). Based on the analysis and
observations of the 2018 performance indicator, a structured and cohesive
policy/program recommendations were developed.
The recommendations thereto were arranged according to programs indicated in the
organizational outcome report card, to wit:
a. OO1: Exports and Investments Increased
i. Investment
As discussed in PGS C.5, DTI Nueva Vizcaya have no pre-structured
investment promotion plan on its priority industries despite the
accomplishment of investor assisted indicator. To be more specific, it
has not yet come-up with a concrete and cohesive plan for investment
promotion and development.
In consonance, this may be attributed to Nueva Vizcaya’s sluggish
economic growth over the past years as evidenced by poor investment
climate that limit capital information, productivity improvements and
competitiveness of existing firms. Thus, the purpose of this annual
report is to determine and assess the weakness of the provincial
investment climate, supported by appropriate program specific
90 | P a g e
initiatives, that will significantly contribute in enhancing the provincial economy’s productivity and long-term
growth.
For succeeding years, DTI Nueva Vizcaya should be committed in undertaking targeted and more aggressive
investment promotion for priority industries. It is necessary for DTI Nueva Vizcaya to have an industry focused
investment. To achieved this, a proper plan and strategy for marketing Nueva Vizcaya as a preferred
investment destination and enhancing Nueva Vizcaya’s positive competitiveness ranking.
For starters, the table below shows a simple investment developmental plan for certain industry within the
province, to wit:
Budget (in Responsibilities

Strategic Stage Programs/Projects/Activities 2019 Target Timeline
PhP) Regional Office Provincial Office
Facilitate coordination with PLGU,
1. CESO Engagement
Implementation of Place and Branding February Facilitate coordination with LGUs, Private
(Growth Strategy and Brand
project of Nueva Vizcaya 30,000.00 2019 the country representative Institution/Organizations and Interest
Development)
Groups
1.1 Nueva Vizcaya Investment
Development Council Meeting Assist in the facilitation of baseline
Identified key priority investment/industry First Quarter
to endorse priority investment N/A N/A information on recommended
areas in the province 2019
areas to Sangguniang investment areas
Panlunsod
1.2 Presentation to the
Image Building Second
Sangguniang Panlunsod on Assist in the preparation of simple
N/A Quarter N/A
the recommended investment feasibility study or its equivalent
2019
areas
Approved Provincial Investment Portfolio

1.3 Submission to the
for promotion Assist in the preparation of
Provincial Governor's Office Second
implementation plan and project
for adoption and inclusion to N/A Quarter N/A
proposals for the PLGU's Annual
the PLGU 2020 Annual 2019
Investment Plan
Investment Plan
91 | P a g e
2. Preparation of Baseline 2nd to 3rd

Provincial Investment/Industry Baseline Facilitate investment/industry
Information on the Investment Quarter of N/A
Information 20,000.00 information gathering
priority areas of the province 2019
Provide resource speakers
2.1 Consultation with key Identified key issues, concerns, in the industry champions or
3rd Quarter
sectoral groups on investment/ developmental gaps and problems in the successful Pre-coordination activities
20,000.00 2019
industry area investment/industry plan investment/industry
resource person(s)
2.2 Preparation of the
Drafting of investment/industry
investment/industry analysis
implementation/communication plan (i.e.
Investment and in-depth understanding of Facilitate
policy paper, PCIP or industry study)
Information investment situations 5,000.00 3rd Quarter investment/industry Finalize Investment/Industry Studies,
Gathering and 2.3 Collaboration (i.e. 2019 analysis capacity building on a provincial level
Promotion interagency) preparation of Synchronized investment/industry plan activities
Preparation investment/industry portfolio (i.e. DA, DENR)
/study for promotion purposes 20,000.00
2.4 Approval of the promo
collateral by the Nueva Assist in the design of Facilitate the finalization of promo
Finalized promo collateral and printing
Vizcaya Investment promo collateral collateral with key stakeholders
Development Council 5,000.00
2.5 Preparation of investment
promotional/advertising Identify and recommend
campaigns, seminars, Provincial Investment/Industry Plan investment/industry Pre-coordination activities
trainings, (e.g. investment resource person
forum and missions) 15,000.00
Identify and recommend
3 Engagement in Investment
investment campaigns Preparation on necessary investment
marketing campaigns outside
and/events outside the documents
the region and/or country(ies) Conducted bench marketing/promotional
30,000.00 region (e.g. NCR)
activity(ies)
3.1 Conduct of Benchmarking Identify and recommend
activities for specific potential investment Pre-coordination activities
investment missions 50,000.00 champion areas
Investment Identify and recommend
3.2 Conduct investment Conducted investment specific
Generation investment/industry Pre-coordination activities
specific information seminars information seminar(s)
20,000.00 resource person
Identify and recommend
3.3 Provision of investment
Conducted investment counseling investment/industry Pre-coordination activities
counseling
2,000.00 resource person
Download finalize IRR or
3.4 Expediting Ease of Doing
EODB implementation EODB and capacitation on Pre-coordination activities
Business 20,000.00
investment officers
Post-Investment 4. Provision of post investment Provide assistance in post Provide assistance in post
Conducted post investment services
Services services 2,000.00 investment services investment services
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ii. Exporter
As mentioned in PGS C.6, there were no direct exporters from Nueva
Vizcaya. This may be due to the following factors that undermine the
capacity of potential exporters to directly export their products: (1) poor
infrastructure, (2) high costs of logistic requirements, (3) absence of
post-harvest facilities in the province that could prolong the shelf life of
agri products in the province, as well as maintain its quality, and (4)
information asymmetry on possible trade agreements (i.e. where or
whom will they export the products). However, this would not impede
the office in promoting export of products, it will still make initiatives in
complying this mandatory performance indicator.
DTI Nueva Vizcaya should maintain the following export promotion and
development technical assistance, to wit:
 Frontline Assistance
 Information
 Specialized consultancy services
 Business matching and other export development
 Promotion services to all exporters
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For continually improved the export potential of local MSMEs in the province, the following specific interventions should be
considered:
Tasks Success Measure

Physical Resource/
Objectives (what to be done to achieve (how you can Time Frame
the objective. Specific identify your Target Budget
project/activity) success/indicators)
1. Continuing assistance
under the ripples
program
2. Rattan Industry Export
Conduct Initiative • 7 Exporters
2nd to 4th 80,000.00 (SSF
Export • No. of Exporter Assisted
Quarter of Fund and
Oriented  SSF Provision Assisted (i.e. indirect
2019 SMERA Fund)
Capacities export)
 Benchmarking cum
business matching in
Pampanga
 SMERA
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b. OO2: Industries Developed
As analyzed in Chapter II of this annual report, the provincial industry clusters
have no singular approach in achieving industry development. Further, there
were perceived market failures observed by the program account manager,
as follows:
 Information Asymmetry
 The current industry cluster players’ setting are devoid of

information on local players (i.e. listing of local potential/partner in
the supply chain). This is why large manufacturers outside the
region look for partner-suppliers in the others areas (e.g.
neighboring regions & NCR), for more effective and efficient
production and easier assess (i.e. logistics) including security
reasons. This represents an information asymmetry that limits local
linkages.
 Industry development within the supply chain is also hindered by
the following: (1) incorrect choice on industry cluster due to
absence of market research and information; (2)
Insufficient/Inaccurate industry statistics; and, (3) absence of
innovative research facility for prototyping.
 Product/service improvement within the provincial industry cluster
is somewhat lagging due to lack of communication and mutual
understanding between and among industry players, which leads
to fact that it is difficult to assess the ex-ante quality of emerging
products/services.
 The absence of market testing on the part of stakeholders poses
immediate threat in the development of industry clusters. This

95 | P a g e
problem focuses on the commercial viability and possible
improvement of products and services to target market.
 Coordination Failure/Convergence Plan
 Coordination failure is a relevant factor especially for latecomer
development provinces. It may occur when investment project
requires simultaneous investment related activities to become
viable. Take the example of region II’s promising number of
carabaos and cows coupled with good agro-ecological conditions
for dairy industry cluster development. Even if the region offers an
excellent investment climate and the potential investors recognize
its potentials, it will typically start off with lack of milk processing
facility; lack of logistics; no cooling chain facilities for finish
products; high quality inputs and specialized technical support
services available; inefficient land transport and airport facilities:
high freight costs due to low trade volumes; health and safety
procedures, and so on. The dairy industry cluster needs all the
necessary infrastructure facilities and services simultaneously to
able to maximize profits. Therefore, a major coordinated effort
should be organized to develop complementary asset, either by
public-private partnership, private investor or government
investment, for the development of the dairy industry in the region.
 Each Agency has its workable development agenda which may
sometimes hinder cluster development (e.g. DTI’s development
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initiative for the wood sector needs to be reconciled with DENR and
other regulatory agencies).
 The identification of industry champions/experts should be
available to DTI. This means that a national/regional focal
person(s)/expert(s) on a particular industry should be available to
advice or recommend questions/issues/concerns to
regional/provincial offices.
 Government Failure
 The office should buy-in the industry cluster development
agenda/initiative to partner agencies/organizations that includes
LGUs and National Line agencies.
 The plans should be holistic and within a 3-year period in
consonance with the LGU’s administration period.
 The government creates additional distortions. One specific
example that is prevalent in the industry cluster implementation is
existence of “politization” of market failure by those politicians to
make themselves visible during campaign periods which will result
to incorrect measures and away from the general welfare of the
people.
In summary, the DTI Nueva Vizcaya have come up with 4 major problems
that negatively affects the industry development in the province, to wit: (i)
Weak industry clusters networks/linkages; (ii) Weak, if not absence of,
collaboration of support services among stakeholders; (iii) Lack, if not
absence of, product innovation and/or lack of value-adding; and, (4)

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Insufficient financial capability & poor market network strategies. Based on
analysis and observations of performance and experience of program
account managers in the province, DTI Nueva Vizcaya have adopted the
“Vibrant Operation of Industry Clusters for Economic Sustainability
(VOICES)” initiative; wherein, its seeks respond and support the provincial
industry development. This initiative aims at addressing how the relationships
of the various stakeholders in the market be improved, from the upstream to
downstream, mapping out the primary, secondary, and tertiary industries
present in the locality. The industry clustering approach would look into how
the interplay of this relationship impact on the economic development and
competitiveness of the province, hence, there will be 9 major components, as
follows:
a) Get buy-in of sector representatives and relevant government
agencies in adopting the said initiative;
b) Mapping of businesses and/or industries existing in the locality;
c) Select subsector for promotion using the initiative according to (1)
growth potential, competitiveness; (2) poverty reduction potential,
social benefits; (3) prospects for success; and, (4) outreach;
d) Analyze subsector’s value chain (i.e. value chain analysis);
e) Industry cluster organization and team formation;
f) Industry cluster planning (i.e. develop subsector’s value chain
upgrading strategy);
g) Implementation of industry cluster development process/action plan;
and,
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h) Monitor, manage impact and evaluate the overall program
i) Improve the program
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For 2019, DTI Nueva Vizcaya have come up with specific interventions, based on process of the VOICES initiative, as
follows:
Success Measure
Tasks (what to be done to achieve the objective. (how you can Estimated
Objectives Physical Target Time Frame
Specific project/activity) identify your Resource/Budget
success/indicators)
Vibrant Operations of Industry Clusters for Economic Sustainability for Coffee

1. Update Coffee Baseline Information; • MSMEs
2. Formation of Provincial Coffee Council; assisted in the
3. Assist Coffee Council in the Localization of Priority
Coffee Roadmap; industries
4. Implementation of Identified Coffee
Interventions:
Provide • 46 MSMEs
 Training on Coffee SSF Machine Operation 2nd to 3rd Quarter
customized assisted in the 45,000.00
(i.e. roasting and grinding) in Talbec and NVSU 2019
interventions for Priority industries
 Coffee 102: Processing of Specialty Coffee
MSMEs for (NVSU)
countryside  Barista 102 (NVSU)
development  Entrepreneurial Training: Coffee Brand
under the priority Development
industries  Coffee Business Forum (see 001)
1. Update Cacao Baseline Information;

• MSMEs
2. Implementation of Cacao Interventions; • 10 MSMEs
assisted in the 2nd to 3rd Quarter
 Conduct of Skills and Techno Transfer Training assisted in the 10,000.00
Priority 2019
on Cacao Processing (SSF Melanger) Priority industries
industries
 Participation to Trade Fair
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Tasks Success Measure Estimated

Objectives (what to be done to achieve the objective. (how you can identify your Physical Target Time Frame Resource/Budget
Specific project/activity) success/indicators)
Vibrant Operations of Industry Clusters for Economic Sustainability for PFN, HW and Bamboo
1.Update PFN Baseline Information; • MSMEs assisted in the

2.Implementation of PFN Pipeline Priority industries
• 60 MSMEs
Interventions:
assisted in 2nd to 3rd 80,000.00
 Skills Training on Technology Transfer
the Priority Quarter of 2019
(see 003 SSF Item)
industries
 Business Development Program/SMERA
 Participation to Local Trade Fairs
Provide • MSMEs assisted in the
customized 1.Update H & W Baseline Information; Priority industries
interventions for • 180 MSMEs
2.Implementation of H & W Pipeline
MSMEs for assisted in 2nd to 3rd 100,000.00
Interventions:
countryside the Priority Quarter of 2019
 Trainings (Skills Upgrading and Mgt
development under industries
Courses)
the priority
industries
• MSMEs assisted in the
1. Update Bamboo Baseline Information; Priority industries
2. Conduct Survey/Industry Assessment; • 30 MSMEs
3. Bamboo Industry Information Analysis; assisted in 2nd to 3rd 25,000.00
4. Bamboo Industry Study/Policy Paper; the Priority Quarter of 2019
5. Focus Group Discussion with industries
Stakeholders
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c. OO3: MSMEs Assisted and Developed
The micro-, small- and medium- enterprise (MSME) development plan are
curb from the actual needs of the sector; with the purpose of promoting,
strengthening and ensuring the success of local MSMEs throughout the
economy regardless of sector variation. In 2018, the office mapped out its
interventions in improving local MSMEs that will eventually contribute to
the macro-economy of the province including job generation. Previous
interventions were implemented to improve the general business climate
that catapult businesses’ productivity and efficiency including access to
finance and expansion to market arena. Congruently, the office has
adopted a result-based management approach to measure specific
indicator resulting to the achievement of organizational outcome and its
objectives. The following are some of the major programs/services that
DTI Nueva Vizcaya would focus for 2019, and may change depending on
the policy outlook of the region, to wit:
a. Negosyo Center
As discussed earlier in PGS D.7, there are already 11 Negosyo
Centers established and maintained in the province. As provided by
R.A. 10644, these Negosyo Centers are support mechanism in
strengthening local MSMEs and, in turn, spur employment
opportunities in the province. It can also be observed from the
performance indicators in the PGS and OO, the entrepreneurship
activities in municipalities with Negosyo Centers increased.
However, in the previous year(s), Negosyo Centers focused most
of their attentions to commercial centers or growth areas within their
102 | P a g e
municipalities setting aside areas where economic development is needed the most. This observation is not that
inclusive in nature, there are some lower class barangays were being reached out in some municipalities. This write-up
suggests that there should be a concrete plan that includes lower class municipalities, that is inclusive and cohesive in
nature.
For 2019, DTI Nueva Vizcaya have come up with an action plan that would penetrate lower class barangays within the
NC’s municipality, to wit:
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b. Green Economic Development Sensitization
One of the milestones of DTI region 2 is the promotion of Green Economic Development Sensitization to local MSMEs
of the office. This presupposes that MSMEs together with DTI including partner agencies/organizations should
implement environment friendly, climate-sensitive and inclusive strategies and measures. Basically, DTI should facilitate
(1) information and awareness raising on green economic development; (2) business promotion and matchmaking; and,
(3) a green policy framework.
Tasks (what to be Success Measure

done to achieve the (how you can Physical Time Resource/
Objective
objective. Specific identify your Target Frame Budget
Green Economic Development Sensitization
1. Information and
Awareness on • 345
Provide
GED; MSMEs
customized
2. Green Service • No. MSMEs assisted 2nd to 4th
interventions
Facilitation and assisted in the in the Quarter 160,000.00
for MSMEs for
Matchmaking; Priority industries Priority of 2019
countryside
3. Green industrie
development
Framework s
Conditions
104 | P a g e
c. Kapatid Mentor ME (KMME)
The Kapatid Mentor ME (KMME) is a program aims to help MSMEs scale up their business through coaching and
mentoring by successful business owners and practitioners on different functional areas of entrepreneurship.
Consonance with this, DTI Nueva Vizcaya (i.e. batch 5 and 6) will implement the said program in 2019.
Tasks (what to be Success Measure

done to achieve the (how you can Time
Objectives Physical Target Resource/Budget
objective. Specific identify your Frame
Kapatid Mentor ME (KMME) Program
1. Identify
Modernize qualified • 40
MSME Mentees Mentees
2. Enroll • No. of Mentees 2nd to 3rd
human (i.e.
qualified • No. of MSMEs Quarter
capital Graduated) 103,557.50
Mentees assisted of 2019
development • 40 MSMEs
initiatives 3. Implemented assisted
KMME
Program
105 | P a g e
d. Shared Service Facility Project under the RUSK
In line with the DTI Nueva Vizcaya’s Shared Service Facilities (SSF) Cooperators assessment report, relevant
information (i.e. issues, concerns and possible interventions) were gathered for purposes of coming up with cohesive
and responsive SSF action plan to fully utilize, at maximum capacity, the SSF equipment.
Under the assessment scheme, a pre-structured questionnaire/survey was used to capture relevant data depicting their
day-to-day operations. Also, quantitative and qualitative analysis was used in coming up with a status report of all SSFs
in the province. Moreover, reports from Internal Audit Services (IAS), both national and regional office findings, were
corroborated with the assessment findings to magnify the root cause of SSF inefficiencies. From these, a simple yet
constructive assessment report was produced which was further validated by respondents (SSF Cooperators) thru a
Provincial Focus Group Discussion. Consequently, findings from the assessment report was further amplified by
discussions.
Using the result of the preliminary phase of identifying the root causes (variable determinants), a complete set of
interventions were formulated and developed. These identified interventions are geared towards greater and cohesive
MSME-oriented programs and activities. Analysis of the said variables revealed that the main causes were (a) lack of
follow-through interventions by DTI after the transfer of SSF equipment to the MSME-Cooperators and (b) the low level
106 | P a g e
of proactiveness of MSMEs to improve productivity. Hence, the initiative that reinforced the provision of SSF projects
and a mechanism that strategized the MSMEs’ productivity through harnessing a responsive and cohesive interventions
with the cooperators of the program.
However, this project initiative would be construed as ineffective unless the proposed menu/programs are implemented
accordingly. Similarly, this initiative would be termed as the reintegration of the “Incubation Model”, as strategic
productivity drivers. Correspondingly, vital business paradigm would be imbedded in the SSF Cooperators’ core
foundation to achieve what they call “MSME Development’, in its truest sense.
Coined as Revving-Up the SSF Kapacity (RUSK) Project, said initiative was implemented to support and level-up DTI
Nueva Vizcaya’s implementation of its flagship program SSF. The RUSK project is focused on a cohesive and
responsive strategy that creates an enabling environment which encourage MSME-Cooperators to be proactive in their
firm strategies, have a long-term plan for their business, innovate, and be more productive. It employed a comprehensive
and integrated approach to the provision of Trade and Industry interventions for the MSMEs.
The interventions, which were conceptualized in consultation with key stakeholders, will be implemented via three
phases, to wit:
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a. Preparatory Phase
 Conduct Survey, Enterprise Assessment, Focus Group Discussion, and, Brainstorming with SSF Team (2017)
b. Implementation Phase
 Development of the SSF Intervention Action Plan C.Y. 2018
 Implementation of the SSF Intervention Proposal for the C.Y. 2018-2020
c. Post-Implementation Phase - Impact Assessment (2020 and beyond)
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Another issue/concern that should be addressed by SSF project is the need to review the SSF policy guideline to
conform with regional/provincial realities (i.e. criteria for beneficiary/cooperator qualification should be upgraded and
strictly followed. Also, the procurement process should be reviewed to improve the quality of equipment, machineries
and tools to be purchased.
e. OTOP Next Gen and other Product Development Activities
The OTOP Next Gen program aims to LEVEL UP local products and services. Building from the gains of the initial OTOP
program of the DTI, and with local MSMEs with viable products, this project aims to offer a package of public-private
assistance to have significant improvement and innovation in the areas of quality, product development, design,
standards compliance, marketability, production capability, brand development, among others.
110 | P a g e
f. E-Commerce
As stated in the DTI website, “The formulation of the Philippine E-Commerce Roadmap 2015-2020 is deemed critical in
addressing challenges encountered by various sectors as E-Commerce becomes prevalent in our daily lives and
business operations. It focused on needed policies and programs to solve present challenges, categorized in six (6) I’s,
in implementing E-Commerce in the country, including policies and programs to gear up our E-Commerce players,
particularly the MSMEs, for cross-border E-Commerce. Without this, the government and private sector will always be
in reactive mode in addressing industry needs and will miss opportunities to innovate early on. According to I-Metrics
Asia-Pacific Corporation, E-Commerce purchases and revenues of companies in manufacturing, retail and wholesale,
and services are already at 7% to 13% of our gross domestic product (GDP) as of March 2015.” (retrieved from
https://www.dti.gov.ph/about-e-commerce).
111 | P a g e
g. SMERA
A continuous learning program for the development of local MSMEs to become competitive in domestic and global
markets through the Small and Medium Enterprises Roving Academy (SMERA) was adopted by DTI Nueva Vizcaya for
2019.
112 | P a g e
h. P3 Program and other Financing Program
R.A. No. 9501 sec. 15 states that “all lending institutions under the rules of Bangko Sentral ng Pilipinas (BSP), whether
public or private, shall set aside at least 8% for micro- enterprises and 2% for medium-enterprises from their total loan
portfolio and make it available to MSMEs credit or as a special window”. Further, the “Pondo sa Pagbabago at Pag-
asenso (P3) program” was also being promoted by DTI. In congruence, DTI will intensify the promotion of the P3 and
other financing program to local MSMEs for 2019 and beyond as shown below:
113 | P a g e
i. Nueva Vizcaya Goes to Alabang Trade Fair 2019
This initiative is a support mechanism for a more organized menu of market services (i.e. trade fairs) which are affordable
to MSMEs, through greater participation and collaboration with private organizations, LGUs and key sectors. For 2019,
DTI Nueva Vizcaya will implement such initiative to metro city including local, regional and national trade fairs, where
economic activities are mostly found, to wit:
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d. OO4: Consumer Welfare Enhanced
The developing trend in globalization, industrialization and regional integration in the ASEAN community have catapulted the
economic development in the business environment. With this, business interactions sprout in the market paradigm; and
whenever business arise, people negotiate to buy and sell products or commodities. Inevitably, an entire spectrum of ethical
concerns would surface.
At the inception of the supply chain, farmers or factory workers are usually given less attention in terms of good working
conditions and fair wages. These ethical issues would be commonly observed at the manufacturing plant. This includes
inhumane treatment to workers and child labor. Issues like ecological unsustainable production, disregard of intellectual
property rights and the production of counterfeits are often disputed. Going further along the supply chain, middlemen or traders
(wholesalers or distributors) of these products or commodities are often criticized on the issue of equitable share in revenue
creation. This is usually the case when discriminatory sales policies and heavy handed purchasing policies are used to
negotiate products. Arising concerns on unjust treatment or relationship with business partners puts middlemen in the center
of ethical debates. Retailers, in turn, are subject to a kaleidoscope of ethical issues like untruthful packaging, misguiding
incomplete labeling, false advertising, unethical brand positioning and cause-related marketing. And lastly, consumers also
115 | P a g e
inflict unethical behaviors. Consumers oftentimes abandon their ethically sound decisions to buy counterfeits whenever the
price differences benefit them.
Because of fast proliferation of players in the supply chain and the government’s goal to grow the national economy, these
ethical concerns are mostly pushed behind without consideration of sustainability of development despite several laws enacted
for the promotion of consumer welfare.
This annual report analyzes and recommends policy/program to foster the well-being of the community, the environment and
the provincial economy through the promotion of ethical trade practices along the supply chain.
116 | P a g e
DTI Nueva Vizcaya have come-up with specific interventions that would support in achieving the objectives of the said organizational
outcome.
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e. Others
 To fully effectively and efficiently accomplish the performance
indicator for DTI Nueva Vizcaya, it is emphasized that additional
manpower should be given importance.
 DTI Nueva Vizcaya should look for an office building that is
accessible, convenient and safer for employees and clients.
 The planning process for the office should also include the
feedbacks and recommendations from the clientele being served.
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References:
Ignacio, Laura L. (2011 May-June). Cluster Development Strategy in the

Philippines. Bangko Sentral ng Pilipinas: Economic Newsletter. page 1
Priority Industries in Region 02. www.region2.dti.gov.ph/index.php/about-us/20-

industry-profiles.
Kapatid Mentor ME Project. www.dti.gov.ph/programs-projects/kmme#about
OTOP Next Generation Sessions Open in CL.

https://www.dti.gov.ph/archives/68-main- content/region03-article/region03-
news/10470-otop-next-generation-sessions-open-in-cl.
About E-Commerce. https://www.dti.gov.ph/about-e-commerce.
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DTI NV 2018 Annual Report

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DTI NV 2018 Annual Report

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Department of Trade and Industry

Nueva Vizcaya Provincial Office

The report contains the DTI Nueva Vizcaya Planning Officer-Designate’s

2018 PERFORMANCE GOVERNANCE SYSTEM (PGS)

PGS A.1 MSMEs assisted in the priority industries

(DTI) is directed to provide customized interventions for MSMEs as identified by

includes dairy, wood, bamboo, rubber, banana, pangasius, poultry, cacao,

processed food, veggie noodles, citrus, pineapple, mango, muscovado, cassava,

metals/metalwork, ginger, vegetables, apiculture, eco-tourism, ICT and

education. (retrieved from http://www.region2.dti.gov.ph/index.php/about-us/20-

industry-profiles). The province of Nueva Vizcaya only selected some of the

GDH, processed fruits and nuts, furniture and bamboo).

Industry cluster is defined as the geographic concentration of interconnected

stakeholders in a given segment which includes upstream, downstream and

thus, contributing to economic growth and development of a country (i.e. increase

job generation, increase household income, increase local and foreign

the Department of Trade and Industry to pursue holistic development of industry

create conducive conditions necessary for increased economic development for

a robust and competitive local industry.

Table 1. MSMEs assisted in the Priority Industries

measured profile is higher by 85 or 32.08% above the 2018 target.

provincial industry cluster:

Municipalities Coffee Cacao PFN GDH Furniture Bamboo TOTAL %

% 15.14% 2.29% 39.43% 22.29% 13.43% 7.43%

of 138 MSMEs assisted under or an equivalent frequency value of 39.43% of the

total 2018 accomplishment; followed by Gifts, Decors and Housewares (GDH)

industry with a total of 78 MSMEs or 22.29%. Further, coffee and furniture

2018 accomplishment), respectively. At the bottomline accomplishment, but an

accomplishment), respectively. Based on this findings, most MSMEs given

Moreover, most of these interventions came from Santa Fe with a total of 63

contributing municipalities in the DTI Nueva Vizcaya’s 2018 accomplishment with

the priority industries, as show below:

Table 1.2 Technical Advisory Services to MSMEs per Month

Nueva Vizcaya’s MSMEs under the priority industries is the “business

consultancy” under the “referral, information, service and consultancy” (RISC)

with an equivalent value of 108 or 30.86% of total interventions provided to

industries consults DTI for “organizational management and development”

technical advisory with an equivalent absolute value of 79 or 22.57% of the overall

interventions of DTI Nueva Vizcaya in year 2018; followed by assistance to

MSMEs in terms of “access to market” and “skills development” with total

interventions of 57 and 37 (or 16.29% and 10.57% of the total interventions),

respectively. However, despite the existence of the P3 program, MSMEs in the

priority industry still needs support in terms of “access to finance”; which as

office with an absolute value of 11 or 3.14%. Furthermore, most of the MSMEs in

PGS B.4 Number of New and Upgraded Bagwis Awardees

recognition to establishments that uphold the rights of consumers while practicing

said program also encourages the setting up of Consumer Welfare Desks

(CWDs) or an its equivalent inside the establishments that provide information to

consumers and serve as a mechanism for the speedy consumer complaints

partner with critical private business organizations to promote ethical business

practices; (2) create an environment where entrepreneurs upholds fair and

establishments. The program is joined by all retail establishments like

supermarkets, department stores and specialty stores, appliance centers,

Welfare Desk (CWD) or an equivalent customer relations officer inside the

establishment; (2) Silver award, all requirements or achievement in the bronze

award and the presence of an activity(ies) or program(s) on social responsibility;

aligned to ISO 9001.

nineteen (19) bagwis awardees maintained that were recognized in previous

accomplishment vis-à-vis 2018 annual target, to wit:

Table 2. Bagwis Awardees

an equivalent absolute value of 4, higher by 2 compared by its 2018 annual target

in the PGS (or an aggregate percentile accomplishment of 200%). Further, the

2018 annual target. These sub-measures (i.e. upgraded bagwis awardees) on

profile, or an equivalent frequency value of 200%.