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  • Servicescoresheet For TAGGING

    Încărcat de

    Fernando Starosa
    21 vizualizări9 pagini
    The document contains internal service evaluation forms for several departments: Human Resources, Management Information Systems, Accounting, Legal, and Purchasing. Each department was rated on criteria like quality, reliability, responsiveness, customer service, and overall performance. The Human Resources department received excellent ratings across criteria. The Management Information Systems department also received high ratings, except for customer service which was rated as average. The Accounting department was rated as average on all criteria. The Legal department received all excellent ratings. The Purchasing department ratings ranged from average to excellent with the lowest rating being in responsiveness.

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    Servicescoresheet for TAGGING

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    The document contains internal service evaluation forms for several departments: Human Resources, Management Information Systems, Accounting, Legal, and Purchasing. Each department was rated on criteria like quality, reliability, responsiveness, customer service, and overall performance. The Human Resources department received excellent ratings across criteria. The Management Information Systems department also received high ratings, except for customer service which was rated as average. The Accounting department was rated as average on all criteria. The Legal department received all excellent ratings. The Purchasing department ratings ranged from average to excellent with the lowest rating being in responsiveness.

    Drepturi de autor:

    © All Rights Reserved
    Descărcați ca XLSX, PDF, TXT sau citiți online pe Scribd
    Indicator pentru conținut neadecvat
    21 vizualizări9 pagini

    Servicescoresheet For TAGGING

    Încărcat de

    Fernando Starosa
    The document contains internal service evaluation forms for several departments: Human Resources, Management Information Systems, Accounting, Legal, and Purchasing. Each department was rated on criteria like quality, reliability, responsiveness, customer service, and overall performance. The Human Resources department received excellent ratings across criteria. The Management Information Systems department also received high ratings, except for customer service which was rated as average. The Accounting department was rated as average on all criteria. The Legal department received all excellent ratings. The Purchasing department ratings ranged from average to excellent with the lowest rating being in responsiveness.

    Drepturi de autor:

    © All Rights Reserved
    Descărcați ca XLSX, PDF, TXT sau citiți online pe Scribd
    Indicator pentru conținut neadecvat
    din 9

    Internal Service Provider Evaluation Form

    CONTRACT TITLE: SERVICE LEVEL AGREEMENT DATE:


    SERVICE PROVIDER: HUMAN RESOURCE DEPARTMENT
    CONTACT PERSON: Ms. Ma. Christina V. Dizon

    POOR AVERAGE EXCELLENT


    1 2 3
    50-BELOW 51-75 76-100

    1. QUALITY
    The quality of the service/content provided my needs

    2. RELIABILITY AND DELIVERY


    The services rendered by the department were completed in a timely and efficient manner

    3. RESPONSIVENESS
    The services were communicated in a clear and informative manner

    4. CUSTOMER SERVICE
    The customer service was courteous and professional

    5. OVERALL PERFORMANCE

    Overall performance rating

    TOTAL RATING
    5. COMMENTS: Please leave additional comments on any rating below a 2.
    m

    ENT

    EXCELLENT
    3
    76-100
    SCORE

    2.8
    Internal Service Provider Evaluation Form

    CONTRACT TITLE: SERVICE LEVEL AGREEMENT DATE:


    SERVICE PROVIDER: ACCOUNTING DEPARTMENT
    CONTACT PERSON: Ms. Alonita Sanguenza

    POOR AVERAGE EXCELLENT


    1 2 3
    50-BELOW 51-75 76-100
    SCORE
    1. QUALITY
    The quality of the service/content provided my needs
    3

    2. RELIABILITY AND DELIVERY


    The services rendered by the department were completed in a timely and efficient manner
    3

    3. RESPONSIVENESS
    The services were communicated in a clear and informative manner
    3

    4. CUSTOMER SERVICE
    The customer service was courteous and professional
    3

    5. OVERALL PERFORMANCE

    Overall performance rating 3

    TOTAL RATING 3
    5. COMMENTS: Please leave additional comments on any rating below a 2.
    Internal Service Provider Evaluation Form

    CONTRACT TITLE: SERVICE LEVEL AGREEMENT DATE:


    SERVICE PROVIDER: MANAGEMENT INFORMATION SERVICE
    CONTACT PERSON: Ms. Alonita Sanguenza

    POOR AVERAGE EXCELLENT


    1 2 3
    50-BELOW 51-75 76-100
    SCORE
    1. QUALITY
    The quality of the service/content provided my needs
    3

    2. RELIABILITY AND DELIVERY


    The services rendered by the department were completed in a timely and efficient manner
    3

    3. RESPONSIVENESS
    The services were communicated in a clear and informative manner
    3

    4. CUSTOMER SERVICE
    The customer service was courteous and professional
    2

    5. OVERALL PERFORMANCE

    Overall performance rating 3

    TOTAL RATING 3
    5. COMMENTS: Please leave additional comments on any rating below a 2.
    Internal Service Provider Evaluation Form

    CONTRACT TITLE: SERVICE LEVEL AGREEMENT DATE:


    SERVICE PROVIDER: PURCHASING DEPARTMENT
    CONTACT PERSON: Mr. Nelson Sugay

    POOR AVERAGE EXCELLENT


    1 2 3
    50-BELOW 51-75 76-100
    SCORE
    1. QUALITY
    The quality of the service/content provided my needs
    3

    2. RELIABILITY AND DELIVERY


    The services rendered by the department were completed in a timely and efficient manner
    3

    3. RESPONSIVENESS
    The services were communicated in a clear and informative manner
    2

    4. CUSTOMER SERVICE
    The customer service was courteous and professional
    2

    5. OVERALL PERFORMANCE

    Overall performance rating 3

    TOTAL RATING 2.2


    5. COMMENTS: Please leave additional comments on any rating below a 2.
    Internal Service Provider Evaluation Form

    CONTRACT TITLE: SERVICE LEVEL AGREEMENT DATE:


    SERVICE PROVIDER: LEGAL DEPARTMENT
    CONTACT PERSON: Atty. Anton Conrad U. Kho

    POOR AVERAGE EXCELLENT


    1 2 3
    50-BELOW 51-75 76-100

    1. QUALITY
    The quality of the service/content provided my needs

    2. RELIABILITY AND DELIVERY


    The services rendered by the department were completed in a timely and efficient manner

    3. RESPONSIVENESS
    The services were communicated in a clear and informative manner

    4. CUSTOMER SERVICE
    The customer service was courteous and professional

    5. OVERALL PERFORMANCE

    Overall performance rating

    TOTAL RATING
    5. COMMENTS: Please leave additional comments on any rating below a 2.
    EXCELLENT
    3
    76-100
    SCORE

    3
    HUMAN RESOURCES DEPARTMENT

    CRITERIA EXCELLENT AVERAGE POOR


    QUALITY 1 80 7

    RELIABILITY & DELIVERY 2 78 8

    RESPONSIVENESS 3 79 8

    CUSTOMER SERVICE 5 72 9

    OVER ALL 2 81 5

    MANAGEMENT INFORMATION SYSTEM

    CRITERIA EXCELLENT AVERAGE POOR


    QUALITY 4 95 1

    RELIABILITY & DELIVERY 2 96 4

    RESPONSIVENESS 7 92 1

    CUSTOMER SERVICE 28 70 2

    OVER ALL 2 98 0

    ACCOUNTING DEPARTMENT

    CRITERIA EXCELLENT AVERAGE POOR


    QUALITY 0 94 6

    RELIABILITY & DELIVERY 0 92 8

    RESPONSIVENESS 0 95 5

    CUSTOMER SERVICE 0 93 7

    OVER ALL 0 94 6
    LEGAL DEPARTMENT

    CRITERIA EXCELLENT AVERAGE POOR


    QUALITY 0 98 0

    RELIABILITY & DELIVERY 1 99 0

    RESPONSIVENESS 0 99 0

    CUSTOMER SERVICE 0 99 0

    OVER ALL 0 99 0

    PURCHASING DEPARTMENT

    CRITERIA EXCELLENT AVERAGE POOR


    QUALITY 12 85 3

    RELIABILITY & DELIVERY 17 80 3

    RESPONSIVENESS 19 72 3

    CUSTOMER SERVICE 30 66 0

    OVER ALL 6 93 1

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