SESSION PLAN

Sector :Tourism Sector (Hotel and Restaurant)

Qualification Title : Housekeeping NC II

Unit of Competency:Provide Housekeeping Services to Guests

Module Title :Providing Housekeeping Services to Guests

Learning Outcomes:
1. Receive housekeeping requests
2. Provide/ Service housekeeping requests
3. Provide advice to guest
4. Liaise with other departments
A.INTRODUCTION
This module of competency deals with the skills and knowledge required to provide a range of
general housekeeping services to guests.

B. LEARNING ACTIVITIES

LO1. Receive Housekeeping Requests

Learning
Methods Presentation Practice Feedback Resources Time
Content

Accepting Modular Trainees read Trainees Trainees CBLM on 1½

and recording , self- Information answer Self- compare Housekeeping hrs
the paced Sheet # 1.1-1 Check # answers to NC II
guest/staff learning on Accepting 1.1-1 Answer
housekeeping and recording Key
requests and the guest/staff
service housekeeping
delivery in requests and
accordance to service delivery
enterprise in accordance
policies and to enterprise
procedure. policies and
procedure.

Trainer gives
lecture using
power point
presentation
 Lecture/ Trainer
Discussi Trainer plays leads the
on with video and discussion
power discusses about and
point the video Trainees answer
2hrs
presenta listen to questions
Laptop
tion lecture, of trainees
computer,
watch power
LCD, power
point
point
presentation
, and
Video participate Trainer
Presenta discussion responds
tion/Dis to
cussion Trainees questions
watch the of trainees
20
video,
Laptop min.
participate
computer,
in
LCD, video clip
discussion,
Demon- and ask Trainer
stration Trainer question evaluates
demonstrates performan
on Accepting Trainees ce of
and recording perform trainees
Laptop 45
the guest/staff Task Sheet using
min.
housekeeping # 1.1-1 Performan
requests and ce Criteria
service Check list
delivery no.1.1-1

Modular Trainees read Trainees Trainees CBLM on 1½

Confirming
, self- Information answer Self- compare Housekeeping hrs
and noting
paced Sheet # 1.1-2 Check # answers to NC II
details of
learning on 1.1-2 Answer
request made
Confirming and Key
in accordance
noting details of
with
request made in
enterprise
accordance
procedures
with enterprise
procedures

Trainer gives
Lecture/ lecture using Trainees Trainer Laptop 2hrs
Discussi powerpoint listen to leads the computer,
on with presentation lecture, discussion LCD,
powerpoi watch and powerpoint
nt powerpoint answer
 presenta presentation questions
tion , and of trainees
participate
discussion

Trainer plays
Video video and Trainees Trainer Laptop 45
Presenta discusses about watch the responds computer, hrs
tion/Dis the video video, to LCD, videoclip
cussion participate questions
in of trainees
discussion,
and ask
questions

Making Modular Trainees read Trainees Trainees CBLM on 1 ½

apologies , self- Information answer Self- compare Housekeeping hrs
when a paced Sheet # 1.1-3 Check # answers to NC II
request has learning on 1.1-3 Answer
arisen from a Making Key
delayed apologies when
delivery of a request has
service arisen from a
delayed delivery
of service

Trainer gives
Lecture/ lecture using Trainees Trainer Laptop 2hrs
Discussi powerpoint listen to leads the computer,
on with presentation lecture, discussion LCD,
powerpoi watch and powerpoint
nt powerpoint answer
presenta presentation questions
tion , and of trainees
participate
discussion

Trainer plays
Video video and Trainees Trainer Laptop 45
Presenta discusses about watch the responds computer, min
tion/Dis the video video, to LCD, videoclip
cussion participate questions
in of trainees
discussion,
and ask
question
Repairing to Modular Trainees read Trainees Trainees CBLM on 1 ½
appropriate , self- Information answer Self- compare Housekeeping hrs
department paced Sheet # 1.1-4 Check # answers to NC II
all request learning on 1.1-4 Answer
not related to Repairing to Key
housekee- appropriate
ping department all
request not
related to
housekeeping

Lecture/ Trainer gives Trainees Trainer Laptop 2hrs

Discussi lecture using listen to leads the computer,
on with powerpoint lecture, discussion LCD,
powerpoi presentation watch and powerpoint
nt powerpoint answer
presenta presentation questions
tion , and of trainees
participate
discussion

Video Trainer plays Trainees Trainer Laptop 45

Presenta video and watch the responds computer, min
tion/Dis discusses about video, to LCD, videoclip
cussion the video participate questions
in of trainees
discussion,
and ask
question

Trainees
perform
Task Sheet
# 1.1-4

LO2.Provide/ Service housekeeping requests

Identifying Modular Trainees read Trainees Trainees CBLM on 2hrs

service/item , self- Information answer Self- compare Housekeeping
is obtained paced Sheet # 1.2-1on Check # answers to NC II
through learning Identifying 1.2-1 Answer
liaison with service/item is Key
other staff in obtained
accordance through liaison
with with other staff
enterprise in accordance
procedures with enterprise
 procedures

Trainer gives
Lecture/ lecture using Trainees Trainer Laptop 2hrs
Discussi powerpoint listen to leads the computer,
on with presentation lecture, discussion LCD,
powerpoi watch and powerpoint
nt powerpoint answer
presenta presentation questions
tion , and of trainees
participate
discussion
Trainer plays
Video video and Trainees Trainer Laptop 2
Presenta discusses about watch the responds computer, hrs
tion/Dis the video video, to LCD, videoclip
cussion participate questions
in of trainees
discussion,
and ask
questions

Locating and Modular Trainees read Trainees Trainees CBLM on 1 ½

delivering , self- Information answer Self- compare Housekeeping hrs
items to paced Sheet # 1.2-2 Check # answers to NC II
guest room is learning on 1.2-2 Answer
required in Locating and Key
accordance delivering items
with to guest room is
enterprise required in
procedures accordance
with enterprise
procedures

Trainer gives
Lecture/ lecture using Trainees Trainer Laptop 2hrs
Discussi powerpoint listen to leads the computer,
on with presentation lecture, discussion LCD,
powerpoi watch and powerpoint
nt powerpoint answer
presenta presentation questions
tion , and of trainees
participate
discussion
Trainer plays
Video video and Trainees Trainer Laptop 2
Presenta discusses about watch the responds computer, hrs
 tion/Dis the video video, to LCD, videoclip
cussion participate questions
in of trainees
discussion,
and ask
questions

Setting up Modular Trainees read Trainees Trainees CBLM on 2hrs

equipment in , self- Information answer Self- compare Housekeeping
guest room paced Sheet # 1.2-3 Check # answers to NC II
in learning on Setting up 1.2-3 Answer
accordance equipment in Key
with the guest room in
request of accordance
the guest with the
request of the
guest

Lecture/ Trainer gives Trainees Trainer Laptop 2hrs

Discussi lecture using listen to leads the computer,
on with powerpoint lecture, discussion LCD,
powerpoi presentation watch and powerpoint
nt powerpoint answer
presenta presentation questions
tion , and of trainees
participate
discussion

Video Trainer plays Trainees Trainer Laptop 2

Presenta video and watch the responds computer, hrs
tion/Dis discusses about video, to LCD, videoclip
cussion the video participate questions
in of trainees
discussion,
and ask
question

Requesting Modular Trainees read Trainees Trainees CBLM on 2hrs

items are , self- Information answer Self- compare Housekeeping
removed paced Sheet # 1.2-4 Check # answers to NC II
from guest learning on Requesting 1.2-4 Answer
rooms in items are Key
accordance removed from
with guest rooms in
enterprise accordance
procedures. with enterprise
 procedures.

Lecture/ Trainer gives Trainees Trainer Laptop 2hrs

Discussi lecture using listen to leads the computer,
on with powerpoint lecture, discussion LCD,
powerpoi presentation watch and powerpoint
nt powerpoint answer
presenta presentation questions
tion , and of trainees
participate
discussion

Video Trainer plays Trainees Trainer Laptop 2

Presenta video and watch the responds computer, hrs
tion/Dis discusses about video, to LCD, videoclip
cussion the video participate questions
in of trainees
discussion,
and ask
question

Demonst Trainer Trainees

ration demonstrates perform
on Requesting Task Sheet
items are # 1.2-4 on
removed from
guest rooms in
accordance
with enterprise
procedures

LO3.Provide advice to guest

Advising Modular Trainees read Trainees Trainees CBLM on 2hrs
guest on , self- Information answer Self- compare Housekeeping
services and paced Sheet # 1.3-1on Check # answers to NC II
items learning Advising guest 1.3-1 Answer
available on services and Key
through items available
housekeepin through
g department housekeeping
department

Trainer gives
Lecture/ lecture using Trainees Trainer Laptop 2hrs
Discussi powerpoint listen to leads the computer,
on with presentation lecture, discussion LCD,
powerpoi watch and powerpoint
nt powerpoint answer
presenta presentation questions
tion , and of trainees
participate
discussion
Trainer plays
Video video and Trainees Trainer Laptop 2 hrs
Presenta discusses about watch the responds computer,
tion/Dis the video video, to LCD, videoclip
cussion participate questions
in of trainees
discussion,
and ask
questions

Advising Modular Trainees read Trainees Trainees CBLM on 1 ½

guest on use , self- Information answer Self- compare Housekeeping hrs
of items paced Sheet # 1.3-2 Check # answers to NC II
delivered to learning on Advising 1.3-2 Answer
guest room guest on use of Key
items delivered
to guest room

Lecture/ Trainer gives Trainees Trainer Laptop 2hrs

Discussi lecture using listen to leads the computer,
on with powerpoint lecture, discussion LCD,
powerpoi presentation watch and powerpoint
nt powerpoint answer
presenta presentation questions
tion , and of trainees
 participate
discussion

Video Trainer plays Trainees Trainer Laptop 45

Presenta video and watch the responds computer, min
tion/Dis discusses about video, to LCD, videoclip
cussion the video participate questions
in of trainees
discussion,
and ask
questions

Demonstrati Modular Trainees read Trainees Trainees CBLM on 2hrs

ng to guest , self- Information answer Self- compare Housekeeping
the proper paced Sheet # 1.3-3 Check # answers to NC II
use of learning on 1.3-3 Answer
delivered Demonstrating Key
item to the to guest the
guest room proper use of
delivered item
to the guest
room

Lecture/ Trainer gives Trainees Trainer Laptop 2hrs

Discussi lecture using listen to leads the computer,
on with powerpoint lecture, discussion LCD,
powerpoi presentation watch and powerpoint
nt powerpoint answer
presenta presentation questions
tion , and of trainees
participate
discussion

Video Trainer plays Trainees Trainer Laptop 45

Presenta video and watch the responds computer, min
tion/Dis discusses about video, to LCD, videoclip
cussion the video participate questions
in of trainees
discussion,
and ask
question

Liaising with Modular Trainees read Trainees Trainees CBLM on 2hrs

other staff , self- Information answer Self- compare Housekeeping
and paced Sheet # 1.3-4 Check # answers to NC II
department learning on Liaising with 1.3-4 Answer
to provide other staff and Key
support department to
services provide support
services

Trainer gives
lecture using
Lecture/ powerpoint Trainees Trainer Laptop 2hrs
Discussi presentation listen to leads the computer,
on with lecture, discussion LCD,
powerpoi watch and powerpoint
nt powerpoint answer
presenta presentation questions
tion , and of trainees
participate
discussion
Trainer plays
video and
Video discusses about Trainees Trainer Laptop 45
Presenta the video watch the responds computer, min
tion/Dis video, to LCD, videoclip
cussion participate questions
in of trainees
discussion,
and ask
question

LO4. Liaise with other departments

Reporting of Modular Trainees read Trainees Trainees CBLM on 2hrs

equipment , self- Information answer Self- compare Commercial
malfunction paced Sheet # 1.4-1on Check # answers to Cooking NC IV
to learning Reporting of 1.4-1 Answer
appropriate equipment Key
personnel in malfunction to
accordance appropriate
with personnel in
enterprise accordance
procedures with enterprise
procedures
 Lecture/ Trainer gives Trainees Trainer Laptop 2hrs
Discus- lecture using listen to leads the computer,
sion powerpoint lecture, discussion LCD,
with presentation watch and powerpoint
powerpoi powerpoint answer
nt presentation questions
presenta , and of trainees
tion participate
discussion

Trainer plays Trainees Trainer Laptop 2 hrs

Video video and watch the responds computer,
Presenta discusses about video, to LCD, videoclip
tion/Dis the video participate questions
cussion in of trainees
discussion,
and ask
questions

Advising Modular Trainees read Trainees Trainees CBLM on 2hrs

management , self- Information answer Self- compare Housekeeping
on paced Sheet # 1.4-2 Check # answers to NC II
dangerous or learning on Advising 1.4-2 Answer
suspicious management on Key
circumstance dangerous or
s in suspicious
accordance circumstances
with in accordance
enterprise with enterprise
procedures. procedures.

Lecture/ Trainer gives Trainees Trainer Laptop 2hrs

Discussi lecture using listen to leads the computer,
on with powerpoint lecture, discussion LCD,
powerpoi presentation watch and powerpoint
nt powerpoint answer
presenta presentation questions
tion , and of trainees
participate
discussion

Video Trainer plays Trainees Trainer Laptop 2 hrs

Presenta video and watch the responds computer,
tion/Dis discusses about video, to LCD, videoclip
cussion the video participate questions
in of trainees
discussion,
 and ask
questions

Updating the Modular Trainees read Trainees Trainees CBLM on 2hrs

other , self- Information answer Self- compare Housekeeping
departments paced Sheet # 1.4-3 Check # answers to NC II
on the status learning on Updating the 1.4-3 Answer
of the service other Key
request departments on
the status of
the service
request

Lecture/ Trainer gives Trainees Trainer Laptop 2hrs

Discussi lecture using listen to leads the computer,
on with powerpoint lecture, discussion LCD,
powerpoi presentation watch and powerpoint
nt powerpoint answer
presenta presentation questions
tion , and of trainees
participate
discussion

Video Trainer plays Trainees Trainer Laptop 2 hrs

Presenta video and watch the responds computer,
tion/Dis discusses about video, to LCD, videoclip
cussion the video participate questions
in of trainees
discussion,
and ask
question

ASSESSMENT PLAN
 Written test
 Performance test
 Oral questioning