DECLARATION

I am Mouli Mukherjee hereby declared the project on

“Different Types Of Store Management in Government
Hospital” is a part of west bengal university of technology.
It is based on practical orientation, facts , and finding of
hospital and anyone copy of this project not to be
published without the permission of mine and my project
guide too.
 ACKNOWLEDGEMENT
The practical training in storage department at “N.R.S
medical college end hospital” offered me both a learning
experience as well as glimpse into the daily management.
function of a renowned hospital. During the training I was
fortunate enough to interact with people, who in their own
capacities have encouraged & guided me a lot.
It is a matter of great pleasure to express our sense of
gratitude to Mr. Rajiv Mukherjee , assistant superintendent
of N.R.S medical college and hospital for his valuable time
& help throughout the project work. Without his continuous
encouragement & keen interest I could not have
completed this work successfully.
I am also thankful to my respected teacher, asst, professor
Sanchari Bhattacharjee of our hospital management
department of “GURU NANAK INSTITUTE OF
PHARMACEUTICAL SCIENCE AND TECHNOLOGY” for
her constant support & valuable guidance.
I am also grateful to other faculty member for their support
during this period of work. I also extended our sincere
thanks to those, who have directly or indirectly helped us
in completing this job.
Finally I acknowledge my gratitude & heartfelt to the staffs
of storage department in N.R.S medical hospital.
 EXECUTIVE SUMMARY
This report is on basis of my training in N.R.S medical
college and hospital from 18th june 2015 to 18th july 2015
in the storage department. I focused on hospital’s storage
department. At first I have discussed. At first I have
discussed about the basic knowledge about store and
scope of doing this project. Then I have discussed about
the store and scope of this doing this project. Then I have
discussed about hospital’s profile, review of literature,
methodology of this project. Then I have discuss about my
observance on the hospital, like : location of storage
department in this hospital, layout of this storage area,
function of storage, workflow & staffing pattern of this
hospital storage department.
During this project, the methods used by the hospital to
measure levels of customer satisfaction have been noted.
Appropiate steps used to handle critical problem have also
been observed. An overview of the work flow in the
department has also been studied.
The methodology of these studies included personal
observation, patient surveys through structured
questionnaires and direct and indirect interaction with
patient and their guardians. Primary data used has been
collected through structured questionnaires administered
to a sample of 80 people who had been randomly selected
as per research convenience.
Then I have discussed about the pateint satisfaction on
different services in hospital which is known as data
analysis. Then I wrote down the problem which I have
seen in hospital and their recommendation or suggestion.
Then I wrote the conclusion of my project. At last have
discussed about the references which will help me for
complete of my project.
 INTRODUCTION
Receiving and storing are important flow control activities
in the materials management chain. In industries,
materials have to be stocked to meet the consumption
requirements during lead time. Warehousing is not a
simple act of storing materials through the production
department. Store management encompassed acquisition
shipping, receiving, evaluation, warehousing and
distribution of goods, supplied and equipment for an
organisation.
Storekeeping is primarily a service function in which the
storekeeper acts as a custodian of all items carried in
store. Stores management should aim at providing this
service as efficiency as possible with minimum possible
cost. It is the aspect of material control concerned with the
physical storage of materials and goods. The word
“stores” refer to the place where all kind of material and
goods are held in stock and storage is defined as act of
storing the goods.
Stores are generally classified as :
1) Raw materials stores, 2)
component stores, 3) consumable
stores, 4) semi-finished goods, 5)
finished goods stores, 6) inward
good stores 7) holding stores 8)
spare part stores 9) inflammable
materials stores 10) tools stores
11) stationary stores 12)
maintenance material stores 13)
rejected disposal stores 14) scrap
or disposal stores 15) stationary
items stores 16) packing materials
stores.
 Objective :
i. To maintain optimum stock of material to
compensate for irregular supplies by supplier.
ii. To achieve efficient utilization of storage space.
iii. To keep all account of all goods kept in stores.
iv. To facilitate quantity purchases at discount
prices.
v. To enable flexibility in production schedules.
vi. To reduce usage of material handling equipment.
vii. To prevent theft, damage, wastage, and
deterioration of stored materials.
viii. To provide codification of stored items for easy
recognition.
ix. To maintain record of all incoming materials and
issue of materials to user department.
Facilities :
 To meet the demand of user departments by
proper issues and keeping account of items
used by user departments.
 To highlight accumulation of stocks,
discrepancies and abnormal consumption and
Implement proper control measures.
 To ensure good house-keeping to facilitate
proper material handling, material preservation,
receipt, stocking and issue of materials.
 To assist material accounts department in stock
verification and provide supporting information
for effective purchasing.
 To provide adequate and proper storage and
preservation and handing.
 To co-ordinate store-keeping with related
production functions.