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DOCUMENT CONTROL

This Safety Management System (SMS) manual is being developed under the

authority of the Aviation Director by the Quality, Safety, & Compliance

Chairperson. The Chairperson shall improve this manual as required to keep it

timely and relevant with the latest Civil Aviation Regulations (CARs). (Based on

PCAR Part 9.1.1.10.b.: Access for inspection-- Each operator shall provide to the

Authority a forward observer's seat on each of the AOC holder's aircraft from which

the flight crew's actions and conversations may be easily observed.)

A. The following person and organization shall hold a hard copy of this

document:

Copy Holder Copy Number

Quality, Safety, & Compliance 1 (Master)

Chairperson

Chief Executive Officer, CPA

Accountable Executive 1

Head Aviation Safety 1

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B. An updated electronic copy of this Manual must be provided to local/foreign

international agency/body that we have a certification/accreditation with. To

date, they are the following:

i. Zimbabwe Aviation Corporation

ii. Institute of Aeronautics in Cambodia

iii. Afghanistan International Aviation Airport

iv. International Airline of Kazakhstan

C. Copies of this Manual shall be provided to authorities or agencies that we will

have accreditation or certification with in the future.

D. Other than those above, a digital file of this manual shall also be readily

accessible to authorized personnel in a central repository in a local or remote

server; preferably in non-editable Adobe Acrobat Portable Document Format

(PDF) file. Any printed copy of this Manual shall be considered as

“Uncontrolled Copy” hereof.

E. This setup allows easy access by any authorized person needing to have

access to this manual.

 Each amendment the organization makes shall be recorded on the page

titled Record of Amendments and the List of Affected Pages changed to reflect the

issue dates of the new pages.

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SMS REGULATORY REQUIREMENT

A. The organization shall:

i. describe the type, character, extent and area of its operations;

ii. identify the serious risks for safety posed by its flight operations whether

they will be carried out by the organization itself, or by mechanics, partners

and suppliers under its control; (Based on PCAR Part 8.2.1.4.: Aircraft

Instruments and Equipment-- No person may operate an aircraft unless it

is equipped with the required instruments and navigation equipment

appropriate to type of flight operation conducted and the route being flown.)

iii. identify interested parties (e.g. regulatory bodies, authorities, airline

undertakings, infrastructure managers, contractors, suppliers, partners),

including those parties external to the aircraft system, that are relevant to

the safety management system;

iv. identify and maintain legal and other requirements related to safety from

the interested parties referred to in point (iii); (The said requirements can

be retrieved from PCAR Part 8.2.1.: Aircraft Requirements)

 v. ensure that the requirements referred to in point (iv) are taken into account

in developing, implementing and maintaining the safety management

system;

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vi. describe the scope of the safety management system, indicating which part

of the business is included or not in its scope and taking into account the

requirements referred to in point (iv).

B. For the purpose of this Annex the following definitions are applied:

i. ‘character’ in relation to flight operations carried out by airline managers

means the characterization of operation by its scope, including aircraft

design and construction, aircraft maintenance, traffic planning, traffic

management and control, and by the use of the airports, including

conventional and/or high speed lines, transport of passengers and/or

goods;

ii. ‘extent’ in relation to flight operations carried out by airline managers

means the extent characterized by the length of aircraft track and the

estimated size of the airline manager in terms of number of employees

working in the airport sector.

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CONTENT MANAGEMENT

The content of this Safety Management System (SMS) Manual is written in the

font Arial, in double spacing, justified, and in the font size twelve (12). The logo of this

manual is consist of a soaring eagle to symbolize the organization’s desire to reach

great heights. The logo is in red colour to show DIA’s dauntlessness and fierceness to

achieve their goals. The initials of the Airlines (DIA) is in scripted on the upper right

corner of the eagle in bold letters. Under it is the name of the organization, Done

International Airlines.

The main goal of Done International Airlines (DIA) is safety. It affects everything

the organization does and it is the organization’s future. This Safety Management

System (SMS) Manual defines the organization’s Safety Management Plan.

The organization’s members and personnel are required to observe Safety

Management System (SMS) carefully. Management, on the other hand, is committed

to the Safety Management System (SMS), and is required to show leadership to the

program and demonstrate through everyday actions, the commitment the organization
has to safety and that it places equal priority on safety and risk reduction and

accomplishing its operational and technical goals. (Based on PCAR Part 9.3.1.9.a.:

Crew Member Checking and Standardization Program-- Each operator shall have a

program of checking and standardization of crew members approved by the Authority.)

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The processes in place in the Safety Management Plan incorporate the active

participation of all managers, supervisors, members, personnel, and staff who, through

planning and review, must persevere to exert efforts for continuing improvement in

safety performance and risk assessment.

The key focus is the safe operations of airworthy aircraft. (Based on PCAR Part

8.2.1.2.a-c.: Civil Aircraft Worthiness-- (a) No person may operate a civil aircraft unless

it is in an airworthy condition. (b) Each PIC shall determine whether an aircraft is in a

condition for safe flight. (c) The PIC shall discontinue a flight as soon as practicable

when an unairworthy mechanical, electrical or structural condition occurs.) Safety

audits are essential components of the Safety Management Plan. They review

systems, identify safety issues, prioritize safety issues, involve all personnel, and

enhance the safety of operations.

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SAFETY POLICY AND OBJECTIVES

The Done International Airport (DIA) has issued this chapter to describe the

basic principles governing the protection of safety information and safety data

apprehended by or derived from safety reporting systems, in addition to the origins of

such data and information. It also gives guidance and advice on the carrying through

of these principles by aviation regulatory authorities, lawyers, prosecutors, judicial

officers, service providers, legislators, and other competent authorities with

responsibility for making decisions about the use and protection of safety data, safety

information and their related sources. This chapter may be of use to any other

personnel seeking access to or the disclosure of safety data or safety information.

A Safety Policy Statement was issued by the Aviation Director which outlines

the airport’s commitment to safety. This letter is available for all employees, staff,

personnel, and members of the organization from within this manual or upon request

from the Safety Manager. Also the safety objectives and goals will be posted annually

for employees to view for the Operations Department, Maintenance Department, and

Other Divisions. The airport safety objectives and goals will be reviewed on a quarterly
basis or when objectives have been achieved. The safety policy will be reviewed on

an annual basis.

The main objective of Done International Airlines (DIA) is to administer safety

in to every corner of the workplace-- may it be in the airport, office, aircraft, or any part

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of the said Airline. The organization also aims to issue a structured management

approach to control safety risks in operations. Effective safety management must take

into account the organization’s specific structures and processes related to safety of

operations.

At Done International Airlines (DIA), safety is a core value of the airline. The

safety and health of each employees and passengers always come first. Personnel

and equipment in the aviation industry are often exposed to many hazards. The

organization acknowledges this fact and is committed to doing everything possible to

eliminate injury and damage in the working environment. However, each and every

employee shall cooperate with management to ensure implementation of this program.

The Safety Committee at Done International Airlines (DIA) will continue to be

proactive to determine risks that may pose injury to personnel, or damage to

equipment. The committee will consistently check the operations on the airport and

within all facilities. The management team will respond to incidents, conduct audits,

communicate and document our findings, and constantly train all of our employees on

safety policies.
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The Safety Committee at Done International Airlines (DIA) is embodied of

eleven (11) people appointed by the Aviation Director. They are: City Safety Manager

or Designee, Aviation Supervisor Maintenance, Aviation Supervisor Operations,

Customer Service Specialist, Senior Aviation Service Worker, Aviation Service

Worker, Fire Department Representative, ATC Tower Representative, Non-Airport

City Department Safety Representative, Airport Fuel Vendor, and an Airport Tennant

Representative.