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Maizan Baba, Associate Professor Forging productive partnership with suppliers and contractors
Universiti Teknologi Malaysia
Benchmarking FM practices
Nur Zakri Hj Zakaria, General Manager
Integrating Business Continuity Management into FM
MRCB Technologies
And many more
Poul E. Kristensen, Managing Director
IEN Consultants
Rozlan Shariff, Maintenance Engineer
Universiti Teknologi Malaysia A Separately Bookable
Sapan Agarwal, Manager and Practice Head for the 1-Day Post-Conference Workshop
Environment and Building Technologies Group, Asia Pacific 14 August 2008 v Thursday
Frost & Sullivan
Suntoro Tjoe, Chief Executive Officer
Building Operations Support System “FACILITIES MANAGEMENT –
Udupi Krishna Kumar, Executive Director
MANAGING FACILITIES AS THE FIFTH
Matrix Energy RESOURCE OF ORGANISATION”
Zuhairi Abdul Hamid, Executive Director Led by Maizan Baba, Associate Professor
Construction Research Institute of Universiti Teknologi Malaysia
Malaysia
9.15 WHAT ARE THE KEY PERFORMANCE 1.40 FM: ONLINE HOSTEL DEFECT REPORTING
INDICATORS (KPIS) AND HOW TO MEASURE SYSTEM
n Define the KPIs and measurement process n How to use online system to report on
toward successful FM defects
n Using Balance Scorecard as a measuring n Understanding the flow of the report to the
tool maintenance department
n Designing and implementing FM Scorecard n Liaison with the contractors
n Managing and monitoring progress for n How to generate defects report
corrective measures n Useful monitoring process
n Analysing and utilising the results for Justin Daniel
continuous improvement Lecturer, Computer and Information Sciences
Chris Choy Department
Universiti Teknologi Petronas
Customer Business Director
Exxon Mobil Retail, Global WorkPlace
2.30 Facilities Management - Asian
Solutions, Asia, Johnson Controls
Outlook
n FM in Asia
10.05 MORNING REFRESHMENT
n Status and trends in key countries
n Lucrative market for all
10.35 WAY FORWARD AND MOVE TOWARDS THE
n What can we learn from best practices?
RECOGNITION OF FM AS A PROFESSION IN
n Evolution of this market in foreseeable future
MALAYSIA
Sapan Agarwal
n Trends and Developments in the region
Manager and Practice Head for the Environment
n National Asset and Facility Management
and Building Technologies Group, Asia Pacific
(NAFAM) in developing FM in Malaysia
Frost & Sullivan
n How can the Government help in facilitating
the success and standards of the FM 3.20 AFTERNOON REFRESHMENT
profession
n How can professionals and industry players 3.50 IMPLEMENTING AND OPERATING FM FOR
contribute in shaping the FM profession IMPROVED PERFORMANCE
Zuhairi Abdul Hamid n Improvement initiatives
Executive Director n Developing effective FM strategy
Construction Research Institute of Malaysia n Benchmarking FM practices
n Challenges towards maintenance excellence
11.25 BUSINESS CONTINUITY MANAGEMENT Suntoro Tjoe
TO FM Chief Executive Officer
n Why Business Continuity Planning is essential Building Operations Support System
in today’s business
n BCP, DRP and BCM: Knowing the difference 5.00 END OF DAY ONE
FOR ENQUIRIES AND REGISTRATION: Fax (603) 2070 3369 or Call (603) 2070 3299
FACILITIES MANAGEMENT PERFORMANCE
n Planning, designing and implementing these
Day Two i 13 August 2008 i Wednesday FM technologies
Dennis Cheng
8.30 MORNING COFFEE Director, Business Development
– South East Asia Region
9.00 CHAIRPERSON’S OPENING REMARKS ARCHIBUS Inc. Boston, US
Eric Thiruchelvam
Senior Consultant 12.15 LUNCH
Usaha Tegas Maintenance Consultant
1.40 EFFECTIVE RISK MANAGEMENT IN
9.15 CHALLENGES AND BENEFITS OF GOING ENSURING SUCCESSFUL FM
GREEN n How can risk management minimise the
n Design for sustainability, it is not expensive consequences of accidents or failure events
n Design and manage in harmony with the in FM
climate n Identification of what the possible risks are
n Monitor and manage during use and types of risk
n Don’t loose out in the property market n Learn how to collect relevant information
n Economic feasibility is unbeatable accurately as this can be a powerful risk
Poul E. Kristensen management strategy
Managing Director n Precise planning
IEN Consultants n Implementation strategies
Speaker to be announced
10.05 MORNING REFRESHMENT
2.30 BALANCING FM QUALITY CONTROL WITH
10.35 NEW AND CHALLENGING ROLES OF
LOW-COST OUTSOURCING
FACILITIES MANAGERS TODAY
n In-house vs. outsource
n Achieving a safe, cost-effective and conducive
n The advantages for both in-house and
working environment
outsource
n Ameliorating the facility operations,
n How to determine what are best kept in-
maintenance and performance
house for enhanced control and which can be
n Impact of technologies on facilities
outsourced for lower costs
management
n Identification of problems by outsourced FM
n Integrating sustainability into facilities
services
management and maintenance practices
n Forging a productive partnership between
n Identifying and managing risks
facility department with the contractors
Rozlan Shariff
Maizan Baba
Senior Maintenance Engineer
Associate Professor
Universiti Teknologi Malaysia
Universiti Teknologi Malaysia
11.25 LEVERAGING TECHNOLOGIES AND
3.20 AFTERNOON REFRESHMENT
OPPORTUNITIES FOR IMPROVED FACILITIES
MANAGEMENT
3.50 ENERGY SAVING STRATEGIES
n Converging CAD, CAFM, BIM and GIS for a
more effective and integrated FM n Understanding and evaluation of energy bills
n Increasing ROI by using the right application n Preliminary energy audit
n Effective integration of FM software with site n Detailed energy audit and efficiency analysis
environment n Energy saving opportunities
n How systems can be used to improve n Selection of energy saving solutions
performance n Analysis of energy saving solutions
FOR ENQUIRIES AND REGISTRATION: Fax (603) 2070 3369 or Call (603) 2070 3299
LY
n Procurement of energy saving solutions SEPARATE 1-Day Post-Conference Workshop
BOOK A B L E
n Implementation and monitoring 14 August 2008 I Thursday
Udupi Krishna Kumar
“FACILITIES MANAGEMENT – MANAGING
Executive Director
FACILITIES AS THE FIFTH RESOURCE OF
Matrix Energy
ORGANISATION”
Led by Maizan Baba, Associate Professor, Universiti Teknologi Malaysia
5.00 END OF CONFERENCE
Workshop Objective
u To describe and appreciate the evolution of the
Key Benefits of Attending management of facilities – Yesteryears, present
and the future
4 Obtain practical tips on how to integrate Business
u To align the management of facilities to its
Continuity Management into FM requirement as the organisation’s Fifth Resource
4 Develop effective FM strategies u To equip the professionals involved in the
4 Uncover the new and challenging roles of facilities management of facilities with skills and knowledge
managers necessary to manage facilities as the organisation
strategic and important resource
4 LEARN how to forge productive partnership with
contractors Workshop Outline
u Facilities and the organisation
4 Discover energy saving opportunities ] Management of facilities yesterday and today
4 Leverage technologies for a more effective and ] The business of the organisation – Objectives and processes
integrated FM ] Facilities defined – tangibles and intangibles
4 Find out ways to design and manage green facility u Facilities management process
] Strategic, tactical and operational management of facilities
4 Understand the trends and developments of FM ] Facilities management process – Facilities life-cycle, technical
profession process and managerial process.
] Resourcing – The issues in in-house and outsourcing
4 Design FM scorecard
strategies
4 Network opportunities with professionals, consultants ] Measuring facilities performance
and experts in this field
u Managing facilities into the future
] A scenario planning of the management of facilities
Who should attend – From present to the future
] The skills required
v Chief Executive Officers v Chief Operating Officers ] The facilities management knowledge necessary
– Technical and managerial
v Senior General Managers v General Managers
] Facilities and/or asset management?
v Heads of Facilities and Maintenance Department
About Your Workshop Leader
v Procurement Managers v Plant Managers Maizan Baba holds a Diploma in Quantity Surveying,
(UTM), Bachelor in Quantity Surveying (UTM) and MSc
v Plant Engineers v Facilities Managers v Maintenance Facilities Management (University of Strathclyde, UK).
Managers v Property Managers v Security Managers He is also a member for IFMA International Facility
Management Association (USA), BIFM British Institute
v Real Estate Managers v Building Service Managers of Facilities Management (UK), RICS Royal Institute of
Chartered Surveyors (UK), IVMM Institution of Value
v Builders/Contractors v Surveyors v Valuers Management (Malaysia), ISM Institution of Surveyors
(Malaysia), TAM Technology Association (Malaysia) and
Registered Quantity Surveyor, BQS Board of Quantity
SPONSORSHIP and EXHIBITION OPPORTUNITIES Surveyors (Malaysia). He used to work as an Assisstant Quantity Surveyor
at PWD/ JKR (KL) from 1981 till 1983 and later as Senior Quantity Surveyor
This high profile event provides your company with the unique and Head of Asset Management at the Works Office (UTM), Kuala Lumpur
opportunity to capture the interest and influence the decisions of a and Skudai Campus. Currently, he is the Lecturer/Associate Professor at
highly targeted audience. Capitalise on this ideal platform to market Department of Property Management, Faculty of Geoinformation Science and
your services and form strategic relationships through networking. Engineering (UTM) Skudai, Johor. Besides that, he is also the Chairman of the
Committee on Facilities Management for the faculty, Course Co-ordinator for the
Sponsorship and Exhibition options include: MSc Facilities Management program, Co-author a book on Pengurusan Fasiliti,
k Luncheon k Cocktail Reception 2006 and written few articles published in a book on Quantity Surveying, ISM’s
The Surveyors Journal, TAM’s The Technologist magazine and The New Straits
k Documentation k Table-top Display k Promotional Materials
Workshop timetable
For enquiries
Registration starts at 8:30am; Workshop commences at 9:00am and concludes at
Tel: (603) 2070 3299 or Fax : (603) 2070 3369 5:00pm. Workshop materials, lunch and refreshment will be provided.
Best Practices to Maximise the
Effectiveness of Facilities Performance
Facilities Management (FM) is one of the fastest growing professions in today’s globalised
environment. FM is facing more challenges than ever and it’s no longer sufficient by providing just
functional environments. The depletion of resources worldwide, increased number of facilities,
complex design, new maintenance techniques and changing views on responsibilities such as
building green and energy savings are just a few to begin with.
In this competitive business environment, organisations are constantly looking for solutions that can
cut down expenses while overcoming the challenges. This is the conference that will address all the
difficulties and dilemma that you may have.
Facility managers generally have the most influence upon the quality of life within a facility which
supports businesses and other types of organisation. Facility managers as well as those in related
professions can now have the opportunity to acquire the latest information on successful practices
as well as strategies through this timely conference.
In response to the above and following in depth research, Asia Business Forum is pleased to present
this 2-day Conference on Facilities and Maintenance Management to provide coverage
on opportunities for improved performance. Be equipped with the right tools and strategies to help
improve your FM performance and to stay one step ahead of your competitors.
At this Conference, you will gain valuable insights on new and challenging roles of facilities managers,
how to use balance scorecard, go green, save energies, balancing in-house and outsource service
for a successful and cost savings FM. You can also attain advice on the latest technologies,
learn how to implement effective strategies and find out the cohesiveness of Business Continuity
Management with FM.
“FACILITIES MANAGEMENT –
MANAGING FACILITIES AS THE FIFTH RESOURCE OF ORGANISATION”
Led by Maizan Baba, Associate Professor, Universiti Teknologi Malaysia
At this workshop, you will hear and learn about the evolution of Facilities Management
and how to manage it in the future from our workshop leader, an academic, researcher and who has
14 years experience in this field. He will discuss on the processes, strategies, performance
measurement as well as the scenario of planning for the future.