Documente Academic
Documente Profesional
Documente Cultură
Date and duration of : 4th Jan 2016 – 25th Mar 2016 (12 weeks)
Industrial Training
2.0 Acknowledgement
1
IT/DIA/JAN-JUN 2016
Bismillahhirahmanirahim
Assalamualaikum w.b.t
First I want to thank GOD for allowing me to complete this industrial training
for this final semester of my diploma smoothly and helped me strengthen my spiritual
to be strong in completing my internship report. I also want to thank my parent for the
support, help me financially and will ever be a source of inspiration of hope.
I would like to thank my dearest advisor, Madam Nazira, for giving me the
guidance and help whenever I asked her. I could have been in trouble if I did not get
any help from her therefore I am more than grateful to have a very kind and
understanding lecturer to be my industrial training’s advisor.
On the other hand, I could not thank the staffs and En Azlie Bin Mohd Johani
enough for giving me the chance to learn how real the working life works. Some even
took the time to explain on the things I did not understand. Even though I was assigned
to some tasks that were not related to any subjects I have learned, I could proudly say
that I will never regret the choice I have made by doing my internship at Pos Malaysia
Berhad. Some things you can learn in the class but some you don’t. The advice they
gave me, the little things about life they taught me are priceless.
3.0 Introduction
2
IT/DIA/JAN-JUN 2016
3.1 Definition of Industrial Training
Industrial training is where students are sent to learn and find the experience of
what has been learned in their college. Industrial training is a way for a student to feel
the working environment. This is because all forms of learning in college are just
theory. Industrial Training refers to work experience that is relevant to professional
development prior to graduation.
3
IT/DIA/JAN-JUN 2016
The objectives of this Industrial Training are:
4
IT/DIA/JAN-JUN 2016
Pos Malaysia Berhad is a postal delivery service in Malaysia. The organisation
was restructured in 1992 from being a governmental owned Malaysian Postal
Services Department or Jabatan Perkhidmatan Pos Malaysia into a business
corporation. Pos Malaysia provides postal and related services, transport logistics,
printing and insertion, counter collection and payment agency services for a range of
financial transactions, such as bill payments, remittance, insurance and unit trusts.
The company holds an exclusive concession to provide mail services through its
network of over 850 branches and mini post offices in Malaysia
In 1992, Pos Malaysia Berhad was corporatized from the PSD. In September
2001, Pos Malaysia Berhad was listed on the then Kuala Lumpur Stock Exchange
(now known as Bursa Malaysia Berhad) through a reverse takeover of a Philio Allied
Berhad assuming its listing status. Today, Pos Malaysia has four Strategic Business
Units -Pos Mel, Pos Laju and Pos Niaga and Pos International – and the logistics
arm will be supporting the delivery operations of the core services.
5
IT/DIA/JAN-JUN 2016
Type Public Company
Parent DRB-HICOM
Website www.pos.com.my
03-2727-9100 (oversea)
Fax 03-2273-3927
6
IT/DIA/JAN-JUN 2016
Chairman/Non-Independent Non- Brigadier General (K) Tan Sri Dato’
Executive Chairman Sri Haji Mohd Khamil bin Jamil
7
IT/DIA/JAN-JUN 2016
5.1 Management
Pos Malaysia Berhad have a good management. Such as The Risk Management
Department (“RMD”) is established acts as a support monitoring, analysing and
reporting of the risks identified enterprise-wide and as the facilitator in the risk
assessment process. The RMD evaluates the risk policy and procedures, as well as
initiates improvements by maintaining awareness of trends and developments in risk
management that may have significant impact to the organisation.
5.2 Operation
8
IT/DIA/JAN-JUN 2016
This company operate same as any other company which is open on weekdays
8.30am to 8.00pm and Saturday 8.30am to 5.00pm. Except the first Saturday of the
month and public holidays
1. POS MEL
Pos Mel leverages on the strength of extensive physical delivery network to provide
customers with conventional mail services and also customised solutions that are
tailored to meet their increasingly discerning needs.
2. POS LAJU
Pos Laju has the most extensive delivery network and number of touchpoints in
Malaysia. It also had the largest courier fleet in the country. These vast network and
assets provide convenience when it comes to last mile delivery, hence makes Pos
Laju the national’s preferred courier service provider, connecting people and
business in and beyond Malaysia.
3. POS NIAGA
Pos Niaga has footprints and reach in the country unsurpassed by any other. With
more than 1,000 touch points all over Malaysia, Pos Niaga continues to provide a
wide range of retail products and services to our customer.
5.3 Marketing
9
IT/DIA/JAN-JUN 2016
Marketing can be define as any activity, set of institutions, and processes for
creating, communicating, delivering, and exchanging offerings that have value for
customers, clients, partners, and society at large. The term developed from the original
meaning which referred literally to going to a market to buy or sell goods or services .
Pos Malaysia Berhad provide a high standard of products and services to their
customers has always been their top priority. They are proud to serve every strata of
society, who demand the very best and value for their money. To fulfil their needs,
Pos Malaysia Berhad have launched of a variety of products and services such as
EziPoz and Flexipack. EziPoz is a platform that enables customers to shop directly
from over 350,000 online merchants in the United States with three simple steps,
while Flexipack is a prepaid envelope or box which helps online enterprises boost
both their sales volume and revenue by enabling them to better manage the delivery
of their products to the clients.
5.4 Finance
10
IT/DIA/JAN-JUN 2016
The Finance Department manages the finance matters obviously. Before
proceeding with the payments to the account payables, there are staffs under the
Operation Department that need to check all the tax invoices and debit notes received
first. All must be in order and compliance to what have been dealt. Then the invoices
are submitted to the Finance Department to be approved and making payments.
Usually Pos Malaysia Berhad used HSBC Bank as a main current account to
pay their debt. They also use online transfer via HSBC.net other than telegraphic
transfer.
11
IT/DIA/JAN-JUN 2016
I was placed at Finance Department and my vain involvement is Coperate Finance. I
helped Puan Lastri as a senior clerk and En Azlie Johani as a Senior Associates to
Update Daily Bank Balance, email a Daily Payment and Funds Transfer to HSBC
Team, make a placement letter to financial institution, and Posting Clearing using
SAP System
12
IT/DIA/JAN-JUN 2016
Usually after a Banking Department finish their part, the last part is my team to
do worksheet and email this to HSBC Bank as a main current account. The
amount balance is take from Quantum System and SAP System.
14
IT/DIA/JAN-JUN 2016
7.0 Relevance courses taken at KPM to the present work
experience
15
IT/DIA/JAN-JUN 2016
7.3 Public Communication Skill (COM 2222)
One of the most useful and very helpful subject that had helped me went
through my internship with ease was this subject; Public Presentation Skills which
I had taken during my third semester.
Along with the name of the subject, it was to expose to the students on
effective communication skills which can be applied to the real world. It was to teach
them on how to build up confidence level to speak in public.
As I at Pos Malaysia Berhad, one of my task is present about Treasury
Policies. I was assigned to summarize the Treasury Policy and present it with fully
English. I was remember all that I study and implement it when I do my
presentation.
Of my internship period, I saw how the company was using some of these
cycles just as how I learned it. First is the Expenditure Cycle which involved all
of the company’s expenditure. Each purchase and cash disbursement was
carefully recorded. Pos Malaysia Berhad uses a system called S.A.P. for every
transaction occurs. With the system, they could check if the payments have
been made or not. The system is private and confidential and use for internal
only.
16
IT/DIA/JAN-JUN 2016
7.5 Fundamental Business English (ENG1012)
The Basic English course taken during my very first semester. The
subject was to teach students the basic of English language. It may seem
unimportant but it actually helps especially now that we are living in a world
where most things are either written or spoken in English. Students should be
taking this subject as serious as other core subjects for all courses taken are all
in English as well.
I have been using English to communicate with all the staff to bring the
good name of college. So that they know our college is compulsory to speak in
English as an intermediate language. I also try to blend in when I have group
discussion to build up self-confident for myself and so I can improve my soft
skills.
I had learned this course back when I was in my second semester. It was
important for us to know about the law as what we are learning has so much to
do with the law.
While doing my internship, I learned about the contract they made. In this
course, I was exposed on so many things about the law of contract which can
finally be seen when I did this program. It was an eye opener to me to get to
see the things I have learned being applied to the real working world.
17
IT/DIA/JAN-JUN 2016
7.7 Financial Accounting
18
IT/DIA/JAN-JUN 2016
7.9 Intriduction to Business (BUS1013)
This course was taken when I was in my second semester. The main
objective of this subject is to provide students the insights into many
organisational aspect of daily lives and vest interest into improving the way
organisations are organised.
19
IT/DIA/JAN-JUN 2016
8.0 Attraction With Others
Hafiz :
Sorry to have interrupt you En.Rizal, I need to interview you as
part of my industrial training requirement. If you don’t mind, may
I know some of your personal details like your full name, age,
your position at this company and your educational background?
En. Rizal : Oh, yes sure. The name given is Muhammad Rizal bin Abd
Kudus,45 years old. I actually graduated my Diploma in
Accountancy from UITM Shah Alam. Furthered my degree in
Accountancy and Master from University Malaya in Statistic.I am
currently Vice President 1, Corperate Finance
Hafiz : Now, could you tell me what exactly the main business here is in
Pos Malaysia Berhad?
En. Rizal : Well Hafiz, as you can see the name itself is Pos thus our main
business here is Postal Services. The organisation was
restructured in 1992 from being a governmental owned
Malaysian Postal Services Department or Jabatan
Perkhidmatan Pos Malaysia into a business corporation.
Hafiz : Okay. Now I’m going to ask on the environment here. So how’s
your relationship with everyone here? Ever been in any disputes
between your colleagues, maybe?
En. Rizal : Fortunately there has never been any disputes or arguments
between me and everyone here. Alhamdulillah for that. But
throughout my years of working here, there hasn’t been any
huge arguments between the staffs. Well of course as a normal
20
IT/DIA/JAN-JUN 2016
company filled with normal human beings, slight objections or
miscommunications could happen. That obviously happens in
every company exists. But everyone here is really chill and fun
so working with them is not a problem.
En. Rizal : I’m happy that you find our place really comforting. That’s good
to know. Oh, my hope would be that our company will be better
in the future and always have this family-like working
environment so that everyone will be stress free to do their work.
Hafiz : Well I surely hope so too! Thank you so much En. Rizal for taking
your time for this mini interview.
21
IT/DIA/JAN-JUN 2016
8.1.2 Interview with Supporting Staff (Senior Associate)
Hafiz :
Hi En Faiza Rizal. Is it okay with you if I take some of your time
to ask you a few questions? It’s a part of my industrial training
requirement.
Hafiz : First, I would like to know your full name, age and maybe you
can tell me on how you got to work here.
En Faiza : My name is Faiza Rizal Bin Anual. I’m 29 years old, happily
Rizal married.Well, long story, I got the opportunity to be interviewed
for this company right after I graduated from UiTM in Finance.I
am waiting for 6 month to get this vacancy. Out of many
candidates, I was selected to be a part of this company. The
position I am currently holding is the Senior Associate Corperate
Treasury.
Hafiz : Now, could you tell me who do you always assist in the matters
of Investment?
En Faiza : Guess I was fortunate enough. Oh, that would be Puan Lastri. I
Rizal am currently assisting him in the preparation of documentation.
She is a really a good person to be working with.
Hafiz : Besides Puan Lastri, how does it feel to be working here with
other staffs?
22
IT/DIA/JAN-JUN 2016
a no-stress kind of work. But at least it doesn’t make us feel like
we’re suffocating with work when we enjoy it.
Hafiz : Couldn’t agree more. Okay En Faiza Rizal, thank you for making
time for me. I really appreciate it.
23
IT/DIA/JAN-JUN 2016
8.2 Role Model in Pos Malaysia Berhad
Even though he is a little bit clumsy but he did well in all his work. All his
work done before a date line. He was work at Pos Malaysia Berhad for 10 years. He
know all the work happen in Finance Department. He like a ‘library’ to the staff
because every single work that have in Finance he know. Even though his position is
quite high, but the relationship between his and other staff is good. He so generous
because always treat his team for breakfast and lunch.
He is determination and strong will had made me look up to him. Even when
the things goes wrong or he was put in blame, he would not go frantic and be mad
but he would think of how it had happened and try to find the solution instead. One
more thing that makes him my choice of role model is he speaks his mind out when it
is needed. If he thinks something is right, he would stand firm with his option.
24
IT/DIA/JAN-JUN 2016
9.0 Recommendation / Suggestion
It is good for the fresh graduates to gain knowledge and experience in any
company. Accounting is part of a professional job which has to be patience
and have to gain more knowledge to be an efficient and effective accountant in the
future undertaking. For the staff in the well establish company, I think that they should
accept the trainee’s opinion. Not all the time, the trainees can make a mistake.
Let them to learn from the mistakes that they have done.
The concerned immediate supervisor remain busy and at some time I found
we are less guided and concerned. It is fearing and difficult to handle the workload
without experience and the proper guides. Thus, I fell the guide have ro be more
receptive to the quest of the internship student
25
IT/DIA/JAN-JUN 2016
9.1 Benefit
Every program has its own benefits or things that are advantageous for us.
Industrial Training is a program that clearly has many benefits to the interns. First of
all students all have their educational experience in common. What stands out to
employers is those students who also have work experiences by the time they
graduate. This automatically makes them more marketable; as they may require less
training and are assumed to be able to handle more responsibilities. In addition to the
specialized skills of your field, transferable skills are generally required at any job,
e.g. communication/interpersonal skills, computer proficiency, and team work.
Next, this program prepares the students to be physically and mentally ready
to face the challenges of real life. How they handle the stress, the various attitude of
people, disagreements of opinions and others. They should have been all ready to be
facing the reality.
Polishing the soft skills is actually another one benefit that the industrial
training has to offer. As we can see, most students nowadays are prone to be
academically good but their soft skills are not in par with their grades. By going through
this program, students will be more exposed oh how to approach and communicate
with people.
26
IT/DIA/JAN-JUN 2016
10.0 Conclusion
I also learn the values and importance of this industry and experience that this
is much superior field that most of the other field during my training. As a human
being, I noticed many changes in my attitudes. I am more confident and more likely to
do any work now.
During my training, I thoroughly enjoyed the challenges that came along every
single day. I learned that this is just the beginning o the road and I have travel a long
distance to be a successful person in this field. But I must say that this experience
will prove an objective in my career as a successful accountant.
27
IT/DIA/JAN-JUN 2016