SHRM BoCK AppendixB Resources

SHRM BODY OF COMPETENCY & KNOWLEDGE™ (SHRM BoCK™)
Appendix B: Resources
Section 1: General Resources
The following resources provide additional guidance to readers seeking career advancement, which
includes SHRM certification. They were selected for their usefulness to individuals studying for the
SHRM-CP and SHRM-SCP exams. There are three sections:
» Section 1: General Resources – broad coverage of the HR profession.
» Section 2: Competency Resources – focus on behavioral competencies; eight subsections, arranged in order of
SHRM-defined behavioral competency.
» Section 3: HR Expertise Resources – focus on technical knowledge; 15 subsections, arranged in order of
SHRM-defined functional area.

Anthony, W. P., Kacmar, K. M., & Perrewe, P. L. (2010). Human resource management: A strategic approach (6th ed.).
Mason, OH: South-Western Cengage Learning.
Armstrong, M. (2016). Armstrong’s Handbook of Strategic Human Resource Management (6th ed.). London, United
Kingdom: Kogan Page.
Barney, J. B., & Hesterly, W. S. (2011). Strategic management and competitive advantage (4th ed.). Upper Saddle River,
NJ: Prentice-Hall.
Boudreau, J. W., Jesuthasan, R., & Creelman, D. (2015). Lead the work: Navigating a world beyond employment.
Hoboken, NJ: John Wiley & Sons, Inc.
Boxall, P., Purcell, J., & Wright, P. M. (Eds.) (2008). The Oxford handbook of human resource management. Oxford,
United Kingdom: Oxford University Press.
Cascio, W. F. (2015). Managing human resources: Productivity, quality of work life, profits (10th ed.). New York, NY:
McGraw-Hill.
Cascio, W. F., & Boudreau, J. W. (2012). Short introduction to strategic human resource management. Cambridge,
United Kingdom: Cambridge University Press.
Curtis, B., Hefley, W. E., & Miller, S. A. (2009). People CMM: A framework for human capital management (People
capability maturity model, version 2.0) (2nd ed.). Upper Saddle River, NJ: Addison-Wesley.
DeCenzo, D. A., Robbins, S. P., & Verhulst, S. L. (2012). Fundamentals of human resource management (11th ed.).
DeNisi, A. S., & Griffin, R. W. (2016). HR3 (3rd ed.). Boston, MA: Cengage Learning.
Dess, G. G., McNamara, G., & Eisner, A. B. (2015). Strategic management: Creating competitive advantages (8th ed.).
New York, NY: McGraw-Hill.
Dessler, G. (2013). A framework for human resource management (7th ed.). Upper Saddle River, NJ: Prentice-Hall.
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Section 1: General Resources Appendix B: Resources
Dessler, G. (2014). Human resource management (14th ed.). Upper Saddle River, NJ: Prentice-Hall.
Dessler, G. (2015). Fundamentals of human resources management (4th ed.) Upper Saddle River, NJ: Pearson Higher
Education.
Ferrell, O. C., Hirt, G., & Ferrell, L. (2014). Business: A changing world (10th ed.). New York, NY: McGraw-Hill.
Fitz-Enz, J., & Mattox, J. R., II, (2014). Predictive analytics for human resources. Hoboken, NJ: John Wiley & Sons, Inc.
Gomez-Mejia, L. R., Balkin, D. B., & Cardy, R. L. (2015). Managing human resources (8th ed.). Upper Saddle River, NJ:
Prentice-Hall.
Greenberg, J. (2010). Behavior in organizations (10th ed.). Upper Saddle River, NJ: Pearson Higher Education.
Griffin, R. W. (2012). Management (11th ed.). Mason, OH: South-Western Cengage Learning.
Kinicki, A., & Williams, B. K. (2015). Management: A practical introduction (7th ed.). New York, NY: McGraw-Hill.
Kleiman, L. S. (2012). Human resource management: A managerial tool for competitive advantage (6th ed.). Dubuque, IA:
Kendall Hunt.
Kreitner, R., & Kinicki, A. (2012). Organizational behavior (10th ed.). New York, NY: McGraw-Hill.
Mathis, R. L., Jackson, J. H., & Valentine, S. R. (2014). Human resource management (14th ed.). Stamford, CT: Cengage
Learning.
McShane, S. L., & Von Glinow, M. (2014). Organizational behavior (7th ed.). New York, NY: McGraw-Hill.
Mello, J. A. (2014). Strategic human resource management (4th ed.). Stamford, CT: Cengage Learning.
Mitchell, B., & Gamlem, C. (2012). The big book of HR. Pompton Plains, NJ: Career Press.
Mondy, R. W., & Martocchio, J. J. (2015). Human resource management (14th ed.). Upper Saddle River, NJ: Pearson Higher
Education.
Noe, R. A., Hollenbeck, J. R., Gerhart, B, & Wright, P. M. (2014). Human resource management: Gaining a competitive
advantage (9th ed.). New York, NY: McGraw-Hill.
Noe, R. A., Hollenbeck, J. R., Gerhart, B., & Wright, P. M. (2015). Fundamentals of human resource management (6th ed.).
New York, NY: McGraw Hill.
Pearce, J. A., II, & Robinson, R. B. (2014). Strategic management: Planning for domestic & global competition. (14th ed.).
New York, NY: McGraw-Hill.
Phillips, J. M., & Gully, S. M. (2014). Strategic staffing (3rd ed.). Upper Saddle River, NJ: Pearson Higher Education.
Porter, M. E. (1998). Competitive advantage: Creating and sustaining superior performance. New York, NY: The Free Press.
Pride, W. M., Hughes, R. J., & Kapoor, J. R. (2013). Business (12th ed.). Mason, OH: South-Western Cengage Learning.
Pynes, J. E. (2013). Human resources management for public and nonprofit organizations: A strategic approach (4th ed.).
San Francisco, CA: Jossey-Bass.
Robbins, S. P., & Judge, T. A. (2014). Organizational behavior (16th ed.). Upper Saddle River, NJ: Pearson Higher Education.
Rue, L. W., Ibrahim, N. A., & Byars, L. L. (2015). Human resource management (11th ed.). New York, NY: McGraw-Hill.
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Smith, S., & Mazin, R. (2011). The HR answer book: An indispensable guide for managers and human resources
professionals (2nd ed.). New York, NY: AMACOM.
Snell, S. A., Morris, S. S., & Bohlander, G. W. (2015). Managing human resources (17th ed.). Boston, MA: Cengage
Learning.
Strobel, K. R., Kurtessis, J. N., Cohen, D. J., & Alonso, A. (2015). Defining HR success: 9 critical competencies for HR
professionals. Alexandria, VA: Society for Human Resource Management.
Werner, J. M., & DeSimone, R. L. (2011). Human resource development (6th ed.). Mason, OH: South-Western Cengage
Learning.
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Section 2: Competency Resources
LEADERSHIP & NAVIGATION
Brosseau, D. (2013). Ready to be a thought leader? How to increase your influence, impact, and success. San Francisco, CA:
Jossey-Bass.
Carter, L., Ulrich, D., & Goldsmith, M. (Eds.). (2004). Best practices in leadership development and organization change:
How the best companies ensure meaningful change and sustainable leadership. San Francisco, CA: Pfeiffer.
Connors, R., & Smith, T. (2011). Change the culture, change the game: The breakthrough strategy for energizing your
organization and creating accountability for results. New York, NY: Penguin.
Day, D. V., & Antonakis, J. (Eds.). (2012). The nature of leadership (2nd ed.). Thousand Oaks, CA: SAGE Publications, Inc.
Grenny, J., Patterson, K., Maxfield, D., McMillan, R., & Switzler, A. (2013). Influencer: The new science of leading change
(Rev. 2nd ed.). New York, NY: McGraw-Hill.
Hackman, M. Z., & Johnson, C. E. (2013). Leadership: A communication perspective (6th ed.). Long Grove, IL: Waveland Press,
Inc.
Hall, K. (2013). Making the matrix work: How matrix managers engage people and cut through complexity. London, United
Kingdom: Nicholas Brealey.
Hughes, R. L., Ginnett, R. C., & Curphy, G. J. (2015). Leadership: Enhancing the lessons of experience (8th ed.). New York,
NY: McGraw-Hill.
Lepsinger, R. (2010). Closing the execution gap: How great leaders and their companies get results. San Francisco, CA:
Jossey-Bass.
Northouse, P. G. (2015). Leadership: Theory and practice (7th ed.). Thousand Oaks, CA: SAGE Publications, Inc.
Scandura, T. A. (2016). Essentials of organizational behavior: An evidence-based approach. Thousand Oaks, CA: SAGE
Publications, Inc.
Society for Human Resource Management. (2012, December 20). Mission & vision statements: What is the difference
between mission, vision and values statements? Retrieved from https://www.shrm.org/resourcesandtools/tools-and-samples/
hr-qa/pages/isthereadifferencebetweenacompany%E2%80%99smission,visionandvaluestatements.aspx
Ulrich, D., & Smallwood, N. (2013). Leadership sustainability: Seven disciplines to achieve the changes great leaders know
they must make. New York, NY: McGraw-Hill.
Wright, P. M., Boudreau, J. W., Pace, D., Sartain, E., McKinnon, P., & Antoine, R. (Eds.). (2011). The chief HR officer: Defining
the new role of human resource leaders. San Francisco, CA: Jossey-Bass.
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ETHICAL PRACTICE
Bazerman, M. H., & Tenbrunsel, A. E. (2011). Blind spots: Why we fail to do what’s right and what to do about it.
Princeton, NJ: Princeton University Press.
Bishop, W. H. (2013). The role of ethics in 21st century organizations. Journal of Business Ethics, 118, 635-637.
Carroll, A. B., & Buchholtz, A. K. (2010). Business and society: Ethics, sustainability, and stakeholder management.
(9th ed.). Stamford, CT: Cengage Learning.
Carroll, A. B., & Shabana, K. M. (2010). The business case for corporate social responsibility: A review of concepts,
research, and practice. International Journal of Management Reviews, 12, 85-105.
Collins, D. (2011). Business ethics: How to design and manage ethical organizations. Hoboken, NJ: John Wiley & Sons,
Inc.
de Cremer, D., & Tenbrunsel, A. E. (Eds.) (2012). Behavioral business ethics: Shaping an emerging field. New York,
NY: Routledge.
Elms, H., Brammer, S., Harris, J. D., & Phillips, R. A. (2010). New directions in strategic management and business
ethics. Business Ethics Quarterly, 20, 401-425.
Ferrell, O. C., Fraedrich, J., & Ferrell, L. (2016). Business ethics: Ethical decision making & cases (11th ed.). Boston, MA:
Cengage Learning.
Gallo, A. (2010, April 28). You’ve made a mistake. Now what? Harvard Business Review. Retrieved from https://hbr.
org/2010/04/youve-made-a-mistake-now-what/
Gino, F., Ordonez, L., & Welsh, D. (2014, September 4). How unethical behavior becomes habit. Harvard Business
Review. Retrieved from https://hbr.org/2014/09/how-unethical-behavior-becomes-habit/
Greenberg, J. (2011). Behavior in organizations responsibility (10th ed.). New York, NY: Pearson.
Hartman, L. P., DesJardins, J., & MacDonald, C. (2014). Business ethics: Decision making for personal integrity and
social responsibility (3rd ed.). New York, NY: McGraw-Hill/Irwin.
Hoyk, R., & Hersey, P. (2010). The ethical executive: Becoming aware of the root causes of unethical behavior: 45
psychological traps that every one of us falls prey to. Stanford, CA: Stanford University Press.
Thiel, C., Bagdasarov, Z., Harkrider, L., Johnson, J., & Mumford, M. (2012). Leader ethical decision-making in
organizations: Strategies for sensemaking. Journal of Business Ethics, 107, 49-64.
Todnem, R., & Burnes, B. (2013). Organizational change, leadership and ethics: Leading organizations towards
sustainability. New York, NY: Routledge.
Treviño, L. K., & Nelson, K. A. (2013). Managing business ethics: Straight talk about how to do it right (6th ed.).
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Section 2: Competency Resources Appendix B: Resources
BUSINESS ACUMEN
Bensoussan, B. E., & Fleisher, C. S. (2013). Analysis without paralysis: 12 tools to make better strategic decisions (2nd
ed.). Upper Saddle River, NJ: Pearson FT Press.
Berman, K., Knight, J., & Case, J. (2013). Financial intelligence: A manager’s guide to knowing what the numbers
really mean (Rev. ed.). Boston, MA: Harvard Business Review Press.
Boudreau, J. W. (2010). Retooling HR: Using proven business tools to make better decisions about talent. Boston, MA:
Harvard Business Review Press.
Cascio, W., & Boudreau, J. (2011). Investing in people: Financial impact of human resource initiatives (2nd ed.). Upper
Saddle River, NJ: Pearson FT Press.
Cope, K. (2012). Seeing the big picture: Business acumen to build your credibility, career, and company. Austin, TX:
Greenleaf Book Group Press.
Director, S. (2013). Financial analysis for HR managers: Tools for linking HR strategy to business strategy. Upper
Saddle River, NJ: Pearson FT Press.
Fleisher, C. S., & Bensoussan, B. E. (2015). Business and competitive analysis: Effective application of new and
classic methods (2nd ed.). Upper Saddle River, NJ: Pearson FT Press.
Garey, R. W. (2011). Business literacy survival guide for HR professionals. Alexandria, VA: Society for Human Resource
Management.
Hock, R. (2013). The extreme searcher’s internet handbook: A guide for the serious searcher (4th ed.). Medford, NJ:
CyberAge Books.
Mondore, S. P., Douthitt, S. S., & Carson, M. A. (2011). Business-focused HR: 11 processes to drive results. Alexandria,
VA: Society for Human Resource Management.
Phillips, J. J., & Phillips, P. P. (2012). Proving the value of HR: How and why to measure ROI (2nd ed.). Alexandria, VA:
Society for Human Resource Management.
Phillips, P. P., & Phillips, J. J. (2014). Measuring ROI in employee relations and compliance: Case studies in diversity
and inclusion, engagement, compliance, and flexible working arrangements. Alexandria, VA: Society for Human
Resource Management.
Schiemann, W. (2012). The ACE advantage: How smart companies unleash talent for optimal performance.
Alexandria, VA: Society for Human Resource Management.
Sesil, J. C. (2014). Applying advanced analytics to HR management decisions: Methods for selection, developing
incentives, and improving collaboration. Upper Saddle River, NJ: Pearson FT Press.
Society for Human Resource Management. (n.d.). Spreadsheets. Retrieved from www.shrm.org/about/memberkit/
pages/samplestoolkits.aspx
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CONSULTATION
Austin, J. (2015). Leading effective change: A primer for the HR professional. Alexandria, VA: SHRM Foundation.
Retrieved from www.shrm.org/about/foundation/products/documents/8-15%20leading%20change%20epg-final.pdf
Block, P. (2011). Flawless consulting: A guide to getting your expertise used (3rd ed.). San Francisco, CA: Jossey-Bass.
Daniel, T. A., & Metcalf, G. S. (2001). The management of people in mergers and acquisitions. Westport, CT: Quorum
Books.
Dwyer, D. J., & Caldwell, S. A. (2014). Got a solution? HR approaches to 5 common and persistent business problems.
Galbraith, J. R. (2002). Organizing to deliver solutions. Organizational Dynamics, 31, 194-207.
Galpin, T. J., & Herndon, M. (2010). The complete guide to mergers and acquisitions: Process tools to support M&A
integration at every level (2nd ed.). San Francisco, CA: Jossey-Bass.
Green, C. H., & Howe, A. P. (2011). The trusted advisor fieldbook: A comprehensive toolkit for leading with trust.
Hiatt, J. M., & Creasey, T. J. (2012). Change management: The people side of change (2nd ed.). Loveland, CO: Prosci,
Inc.
Kotter, J. P. (2012). Leading change. Boston, MA: Harvard Business Review Press.
Latham, G., & Ford, R. (2012). HR at your service: Lessons from benchmark service organizations. Alexandria, VA:
Lukaszewski, J. E. (2008). Why should the boss listen to you?: The seven disciplines of the trusted strategic advisor.
San Francisco, CA: Jossey-Bass.
Mastrangelo, P. M. (2010). Creating infectious change in global organizations: Applying psychology to large-scale
planned interventions. In K. Lundby & J. Jolton (Eds.), Going global: Practical applications and recommendations for
HR and OD professionals in the global workplace (pp. 301-332). San Francisco, CA: John Wiley & Sons, Inc.
Schein, E. H. (2013). Humble inquiry: The gentle art of asking instead of telling. San Francisco: Berrett-Koehler.
Sherman, A. (2010). Mergers & acquisitions from A to Z (3rd ed.). New York, NY: AMACOM.
Society for Human Resource Management. (2012, July 20). Managing organizational change. Retrieved from www.
shrm.org/ResourcesAndTools/tools-and-samples/toolkits/Pages/managingorganizationalchange.aspx
Society for Human Resource Management. (2016, July 19) Managing human resources in mergers and acquisitions.
Retrieved from www.shrm.org/resourcesandtools/tools-and-samples/toolkits/pages/mergersandacquisitions.aspx
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CRITICAL EVALUATION
Browne, M. N., & Keeley, S. M. (2014). Asking the right questions: A guide to critical thinking (11th ed.). Boston, MA:
Pearson.
Davenport, T. H. (2013). Analytics 3.0. Harvard Business Review, 91, 12. Retrieved from https://hbr.org/2013/12/
analytics-30
Davenport, T. H. (2014). Big data at work: Dispelling the myths, uncovering the opportunities. Boston, MA: Harvard
Business Review Press.
Fink, A., & Vickers, M. (Eds.). (2011). Special issue: Using human capital analytics to make excellent business decisions.
People & Strategy, 34, 2. Retrieved from http://c.ymcdn.com/sites/www.hrps.org/resource/collection/86D817D1-E244-
4847-A103-BC7E19E57AB6/HRPS_PS34-2_Final.pdf
Hubbard, D. W. (2014). How to measure anything: Finding the value of intangibles in business (3rd ed.). Hoboken, NJ:
John Wiley & Sons, Inc.
Kallet, M. (2014). Think smarter: Critical thinking to improve problem-solving and decision-making skills. Hoboken, NJ:
John Wiley & Sons, Inc.
Levenson, A. (2014). Employee surveys that work: Improving design, use, and organizational impact. San Francisco,
CA: Berrett-Koehler.
Roberts, B. (2013, October 1). The benefits of big data. HR Magazine, 58, 10. Retrieved from https://www.shrm.org/
hr-today/news/hr-magazine/Pages/1013-big-data.aspx
Saldana, J. (2016). The coding manual for qualitative researchers (3rd ed.). Thousand Oaks, CA: SAGE Publications, Inc.
Schiemann, W. A., Seibert, J. H., & Morgan, B. S. (2013). Hidden drivers of success: Leveraging employee insights for
strategic advantage. Alexandria, VA: Society for Human Resource Management.
GLOBAL & CULTURAL EFFECTIVENESS
Banaji, M. R., & Greenwald, A. G. (2013). Blindspot: Hidden biases of good people. New York, NY: Delacorte Press.
Bartlett, C. A., & Beamish, P. W. (2014). Transnational management: Text, cases, and readings in cross-border
management (7th ed.). Boston, MA: McGraw-Hill/Irwin.
Boudreau, J. W. (2010). IBM’s global talent management strategy: The vision of the globally
integrated enterprise [Case study]. Alexandria, VA: Society for Human Resource Management.
Retrieved from www.shrm.org/academicinitiatives/universities/teachingresources/Pages/
IBM%E2%80%99sGlobalTalentManagementStrategyTheVisionoftheGloballyIntegratedEnterprise.aspx
Briscoe, D., Schuler, R., & Tarique, I. (2012). International human resource management: Policies and practices for
multinational enterprises (4th ed.). New York, NY: Routledge.
Buglass, S. (2014, March 19). Expanding across borders comes with hidden workforce costs. SHRM Global HR
Retrieved from https://www.shrm.org/ResourcesAndTools/hr-topics/global-hr/Pages/Expanding-Across-Borders-
Hidden-Costs.aspx
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Citkin, F., & Spielman, L. (2010, February 1). Transformational diversity: Why and how intercultural competencies can
help organizations to survive and thrive. Alexandria, VA: Society for Human Resource Management.
Claus, L. (2010, February 1). International assignees at risk: Employers have a duty of care for workers around the
globe. HR Magazine, 55, 2. Retrieved from www.shrm.org/hr-today/news/hr-magazine/pages/0210legal.aspx
Dowling, P. J., Festing, M., & Engle, A. D., Sr. (2013). International human resource management: Managing people
in a multinational context (6th ed.). Singapore: Cengage.
Edwards, T., & Rees, C. (2010). International human resource management: Globalization, national systems and
multinational companies (2nd ed.). New York, NY: Financial Times/Prentice-Hall.
Evans, P., Pucik, V., & Bjorkman, I. (2010). The global challenge: International human resource management (2nd ed.).
New York, NY: McGraw-Hill/Irwin.
Ferraro, G. P., & Briody, E. K. (2013). The cultural dimensions of global business (7th ed.). New York, NY: Routledge.
Friedrich, J., Noam, A., & Ofek, E. (2014, May). Right up the middle: How Israeli firms go global. Harvard Business
Review, 92, 113-117.
Gallo, F. T. (2012). How Chinese managers can become effective global leaders (Special issue: Global HR). People &
Strategy, 35, 24-30.
Gundling, E., & Zanchettin, A. (2011). Global diversity: Winning customers and engaging employees within world
markets. Boston, MA: Nicholas Brealey Publishing.
Hastings, R. R. (2012, May 17). Definition of diversity should be global, expert says. Retrieved from https://www.
shrm.org/ResourcesAndTools/hr-topics/behavioral-competencies/global-and-cultural-effectiveness/Pages/
DefinitionofDiversityShouldBeGlobal.aspx
Herod, R. (2013). International human resources guide. Eagan, MN: Thomson/West.
International Monetary Fund. (2002, January). Globalization: Threat or opportunity? (Issue Brief 00/01). Retrieved
from www.imf.org/external/np/exr/ib/2000/041200to.htm
International Monetary Fund. (2014, April). World economic outlook: Recovery strengthens, remains uneven (World
Economic and Financial Surveys). Retrieved from www.imf.org/external/Pubs/ft/weo/2014/01/
Livermore, D. (2015). Leading with cultural intelligence: The real secret to success (2nd ed.). New York, NY: AMACOM.
Livermore, D., & Van Dyne, L. (2015). Cultural intelligence: The essential intelligence for the 21st century. SHRM
Foundation’s Effective Practice Guidelines Series. Alexandria, VA: SHRM Foundation. Retrieved from www.shrm.org/
about/foundation/products/Documents/12-15%20Cultural%20Intelligence%20EPG-FINAL.pdf
McFarlin, D., & Sweeney, P. (2011). International management: Strategic opportunities and cultural challenges (4th ed.).
New York, NY: Routledge.
Molinsky, A. (2013). Global dexterity: How to adapt your behavior across cultures without losing yourself in the
process. Boston, MA: Harvard Business Review Press.
Moran, R. T., Harris, P. R., & Moran, S. V. (2011). Managing cultural differences: Leadership skills and strategies for
working in a global world (8th ed.). Burlington, MA: Elsevier Butterworth-Heinemann.
9
Scullion, H., & Collings, D. (2011). Global talent management. New York, NY: Routledge.
Sparrow, P., Brewster, C., & Chung, C. (2016). Globalizing human resource management (2nd ed.). New York, NY:
Routledge.
Trompenaars, F., & Hampden-Turner, C. (2012). Riding the waves of culture: Understanding diversity in global
business (3rd ed.). New York, NY: McGraw-Hill.
Work Group for Community Health and Development at the University of Kansas. (2014). Building culturally
competent organizations. In The Community Tool Box (Ch. 27, Sec. 7). Retrieved from ctb.ku.edu/en/table-of-contents/
culture/cultural-competence/culturally-competent-organizations/main
COMMUNICATION
Ashkenas, R., Craumer, M., Tjan, A. K., Trapani, G., Silverman, D., Heifetz, J., Delano, J., Glickman, J., & Raffoni, M.
(2011). HBR guide to making every meeting matter. Boston, MA: Harvard Business Review Press.
Buhler, P. M., & Worden, J. D. (2013). Up, down, and sideways: High-impact verbal communication for HR
professionals. Alexandria, VA: Society for Human Resource Management.
Duarte, N. (2012). HBR guide to persuasive presentations. Boston, MA: Harvard Business Review Press.
Gallo, A. (2010, March 24). How to give your boss feedback. Harvard Business Review. Retrieved from
https://hbr.org/2010/03/how-to-give-your-boss-feedback
Gilligan, T. (2009, September 8). How to develop an effective benefits communication strategy: Ten factors
that should influence planning. Retrieved from www.shrm.org/ResourcesAndTools/hr-topics/benefits/Pages/
CommStrategy.aspx
Miller, S. (2013, April 2). Better benefits communication pays off: Tactics that could help employees understand—and
value—their benefits. Retrieved from www.shrm.org/ResourcesAndTools/hr-topics/benefits/Pages/Better-Benefits-
Communication.aspx
Patterson, K., Grenny, J., McMillan, R., & Switzler, A. (2011). Crucial conversations: Tools for talking when stakes are
high (Updated 2nd ed.). New York, NY: McGraw-Hill.
Reynolds, G. (2011). Presentation zen: Simple ideas on presentation design and delivery (2nd ed.). Berkeley, CA: New
Riders.
Stone, D., & Heen, S. (2014). Thanks for the feedback: The science and art of receiving feedback well. New York, NY:
Penguin.
Zielinski, D. (2014, July 14). How to present metrics that matter to senior leaders. Retrieved from www.shrm.org/
ResourcesAndTools/hr-topics/behavioral-competencies/leadership-and-navigation/Pages/How-to-Present-Metrics-
that-Matter-to-Senior-Leaders.aspx
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RELATIONSHIP MANAGEMENT
Clark, D. (2014, June 5). How to repair a damaged professional relationship. Harvard Business Review. Retrieved from
https://hbr.org/2014/06/how-to-repair-a-damaged-professional-relationship/
Fisher, R., Ury, W., & Patton, B. (2011). Getting to yes: Negotiating agreement without giving in. (Rev. ed.). New York,
NY: Penguin.
Latham, G. P., & Ford, R. C. (2012). HR at your service: Lessons from benchmark service organizations. Alexandria,
Sobel, A., & Panas, J. (2012). Power questions: Build relationships, win new business, and influence others. Hoboken,
NJ: John Wiley & Sons, Inc.
Society for Human Resource Management. (2006). The essentials of power, influence, and persuasion. Boston, MA:
Harvard Business School Press, & Alexandria, VA: Author.
Society for Human Resource Management. (2013, August 20). Conflict resolution: Mediation: How do we mediate
a “cease fire” between two employees? Retrieved from www.shrm.org/ResourcesAndTools/tools-and-samples/hr-qa/
Pages/howdowemediatebetweentwoemployees.aspx
Toegel, G., & Barsoux, J. L. (2016, June). How to preempt team conflict. Harvard Business Review. Retrieved from
https://hbr.org/2016/06/how-to-preempt-team-conflict
Wheelan, S. A. (2016). Creating effective teams: A guide for members and leaders (5th ed.). Thousand Oaks, CA:
SAGE Publications, Inc.
11
Section 3: HR Expertise Resources
HR STRATEGIC PLANNING
Andresen, M., & Nowak, C. (Eds.). (2015). Human resource management practices: Assessing added value. New York,
NY: Springer.
Bamberger, P. A., Biron, M., & Meshoulam, I. (2014). Human resource strategy: Formulation, implementation, and
impact (2nd ed.). New York, NY: Routledge.
Bohlander, G., & Snell, S. (2014). Managing human resources (16th ed.). Independence, KY: South-Western Cengage
Learning.
Grant, R. M. (2013). Contemporary strategy analysis: Text and cases (8th ed.). Chichester, United Kingdom: John Wiley
& Sons Ltd.
Klimoski, R. J., Dugan, B., Messikomer, C., & Chiocchio, F. (Eds.). (2014). Advancing human resource project
management. San Francisco, CA: Jossey-Bass.
Lawler, E. E., III, & Boudreau, J. W. (2012, August 1). Creating an effective human capital strategy. HR Magazine, 57,
57-59. Retrieved from www.shrm.org/hr-today/news/hr-magazine/Pages/0812boudreau.aspx
Martin, R. L. (2014, January-February). The big lie of strategic planning. Harvard Business Review. Retrieved from
https://hbr.org/2014/01/the-big-lie-of-strategic-planning
Maurer, R. (2013, July 16). Workplace-bullying laws on the horizon? Retrieved from www.shrm.org/ResourcesAndTools/
hr-topics/risk-management/Pages/Workplace-Bullying-Laws.aspx
Neilson, G. L., Martin, K. L., & Powers, E. (2008, June). The secrets to successful strategy execution. Harvard
Business Review. Retrieved from https://hbr.org/2008/06/the-secrets-to-successful-strategy-execution
Porter, M. E. (1996). What is strategy? Harvard Business Review, 74, 61-78. Retrieved from https://hbr.org/1996/11/what-
is-strategy
Porter, M. E. (2008). The five competitive forces that shape strategy. Harvard Business Review, 86, 78-93. Retrieved
from https://hbr.org/2008/01/the-five-competitive-forces-that-shape-strategy
Savitz, A. W., & Weber, K. (2013). The triple bottom line: How today’s best-run companies are achieving economic,
social and environmental success—and how you can too (Rev. ed.). San Francisco, CA: Wiley.
Stewart, G. L., & Brown, K. G. (2014). Human resource management: Linking strategy to practice (3rd ed.). Hoboken,
N. J.: John Wiley & Sons, Inc.
Wright, P. M. (2008). Human resource strategy: Adapting to the age of globalization. SHRM Foundation’s Effective
Practice Guidelines Series. Alexandria, VA: SHRM Foundation. Retrieved from www.shrm.org/about/foundation/
products/Documents/HR%20Strategy%20EPG-%20Final%20Online.pdf
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TALENT ACQUISITION
Arthur, D. (2012). Recruiting, interviewing, selecting & orienting new employees (5th ed.). New York, NY: AMACOM.
Bauer, T. N. (2010). Onboarding new employees: Maximizing success. SHRM Foundation’s Effective Practice
Guidelines Series. Alexandria, VA: SHRM Foundation. Retrieved from www.shrm.org/about/foundation/products/
Documents/Onboarding%20EPG-%20FINAL.pdf
Bauer, T. N., McCarthy, J., Anderson, N., Truxillo, D. M., & Salgado, J. F. (2012). What we know about applicant
reactions on attitudes and behavior: Research summary and best practices. SHRM-SIOP White Paper Series.
Alexandria, VA. Retrieved from www.siop.org/WhitePapers/White%20Paper%20Series%2020112012ApplicantReactions.
pdf
Beesley, C. (2013, May 15). 5 tips for hiring and managing a summer intern [Blog post]. Retrieved from https://www.sba.
gov/blogs/5-tips-hiring-and-managing-summer-intern
Breaugh, J. A. (2009). Recruiting and attracting talent: A guide to understanding and managing the recruitment
process. SHRM Foundation’s Effective Practice Guidelines Series. Alexandria, VA: SHRM Foundation. Retrieved from
www.shrm.org/about/foundation/products/Documents/1109%20Recruiting%20EPG-%20Final.pdf
Farr, J. L., & Tippins, N. T. (Eds.). (2010). Handbook of employee selection. New York, NY: Routledge Academic.
Gatewood, R. D., Feild, H. S., & Barrick, M. (2010). Human resource selection (7th ed.). Mason, OH: South-Western
Cengage Learning.
Heneman, H. G., III, Judge, T. A., & Kammeyer-Mueller, J. (2015). Staffing organizations (8th ed.). New York, NY:
McGraw-Hill.
North Dakota Human Resource Management Services. (n.d.). Steps in the selection process. Retrieved
from www.nd.gov/omb/agency/state-government-human-resource-management/recruitment-and-hiring/steps-
selection-process-overview
Pellet, L. (2009). The cultural fit factor: Creating an employment brand that attracts, retains, and repels the right
employees. Alexandria, VA: Society for Human Resource Management.
Pulakos, E. D. (2005). Selection assessment methods: A guide to implementing formal assessments to build a
high-quality workforce. SHRM Foundation’s Effective Practice Guidelines Series. Alexandria, VA: SHRM Foundation.
Retrieved from www.shrm.org/about/foundation/research/Documents/assessment_methods.pdf
Society for Human Resource Management. (2015, April 16). SHRM survey findings: The hiring of 2015 college
graduates. Retrieved from www.shrm.org/hr-today/trends-and-forecasting/research-and-surveys/Pages/shrm-hiring-
college-graduates-2015.aspx
Walton College at the University of Arkansas. (n.d.). Six steps to hiring interns. Retrieved from waltoncollege.uark.
edu/career/sixsteps.asp
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Section 3: HR Expertise Resources Appendix B: Resources
EMPLOYEE ENGAGEMENT & RETENTION
Allen, D. G. (2008). Retaining talent: A guide to analyzing and managing employee turnover. SHRM Foundation’s
Effective Practice Guidelines Series. Alexandria, VA: SHRM Foundation. Retrieved from www.shrm.org/about/
foundation/research/Documents/Retaining%20Talent-%20Final.pdf
Branham, L. (2012). The 7 hidden reasons employees leave: How to recognize the subtle signs and act before it’s too
late (2nd ed.). New York, NY: AMACOM.
Finnegan, R. (2015, November 4). HR’s greatest challenge: Driving the C-suite to improve engagement, retention.
Retrieved from https://www.shrm.org/resourcesandtools/hr-topics/employee-relations/pages/hr-greatest-challenge.
aspx
Finnegan, R. P. (2010). Rethinking retention in good times and bad: Breakthrough ideas for keeping your best
workers. Boston, MA: Davies-Black.
Finnegan, R. P. (2012). The power of stay interviews for engagement and retention. Alexandria, VA: Society for
Human Resource Management.
Fox, A. (2014, April 1). Keep your top talent: The return of retention [Special report]. HR Magazine, 59, 4. Retrieved
from www.shrm.org/hr-today/news/hr-magazine/Pages/Keep-Your-Top-Talent-The-Return-of-Retention.aspx
Greenhaus, J. H., Callahan, G. A., & Godshalk, V. M. (2010). Career management (4th ed.). Thousand Oaks, CA: SAGE
Publications, Inc.
Grensing-Pophal, L. (2001, March 1). Motivate managers to review performance. HR Magazine, 46, 3. Retrieved from
www.shrm.org/hr-today/news/hr-magazine/Pages/0301pophal.aspx
Hartman, P. G. (2014). Looking to hire an HR leader?: 14 action tools to help you decide, find, and keep the HR
professional your business needs in a competitive world. Alexandria, VA: Society for Human Resource Management.
Kossek, E. E., Hammer, L. B., Thompson, R. J., & Burke, L. B. (2014). Leveraging workplace flexibility for engagement
and productivity. SHRM Foundation’s Effective Practice Guidelines Series. Alexandria, VA: SHRM Foundation.
Retrieved from www.shrm.org/about/foundation/products/Documents/9-14%20Work-Flex%20EPG-FINAL.pdf
Massachusetts Institute of Technology Rewards & Recognition Program. (n.d.). Best practices for designing and
maintaining a program. Retrieved from hrweb.mit.edu/rewards/best-practices/designing-and-maintaining-program
Pulakos, E. D. (2004). Performance management: A roadmap for developing, implementing and evaluating
performance management systems. SHRM Foundation’s Effective Practice Guidelines Series. Alexandria, VA: SHRM
Foundation. Retrieved from www.shrm.org/india/hr-topics-and-strategy/performance-management/creating-high-
performance-culture/Documents/Performance%20Management.pdf
Pulakos, E. D., Mueller-Hanson, R. A., O’Leary, R. S., & Meyrowitz, M. M. (2012). Building a high-performance
culture: A fresh look at performance management. SHRM Foundation’s Effective Practice Guidelines Series.
Alexandria, VA: SHRM Foundation. Retrieved from www.shrm.org/about/foundation/products/Documents/Perf%20
Mgmt%20EPG-FINAL%20for%20web.pdf
SHRM Foundation. (n.d.). Developing an employee engagement strategy. Alexandria, VA: SHRM Foundation.
Retrieved from www.shrm.org/about/foundation/products/Documents/2013%20Engagement%20Strategy-FINAL.pdf
SHRM Foundation. (n.d.). Employee engagement: Your competitive advantage. Alexandria, VA: SHRM Foundation.
Retrieved from www.shrm.org/about/foundation/products/Documents/Engagement%20Briefing-FINAL.pdf
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SHRM Foundation. (n.d.). Four questions the CEO should ask about performance management. Alexandria, VA:
SHRM Foundation. Retrieved from www.shrm.org/about/foundation/products/Documents/6-10%20Perf.%20Mgmt%20
Briefing-%20FINAL.pdf
Sloan Center on Aging & Work at Boston College. (n.d.). Barriers to workplace flexibility (WF). Retrieved from
workplaceflexibility.bc.edu/Barriers
Society for Human Resource Management. (2012, February 27). Managing for employee retention. Retrieved from
www.shrm.org/ResourcesAndTools/tools-and-samples/toolkits/Pages/managingforemployeeretention.aspx
Society for Human Resource Management. (2015, April 28). 2015 employee job satisfaction and engagement: Optimizing
organizational culture for success. Retrieved from www.shrm.org/hr-today/trends-and-forecasting/research-and-surveys/
Pages/job-satisfaction-and-engagement-report-optimizing-organizational-culture-for-success.aspx
Society for Human Resource Management. (2015, June 22). SHRM/Globoforce employee recognition programs--2015.
Retrieved from www.shrm.org/hr-today/trends-and-forecasting/research-and-surveys/Pages/shrm-globoforce-employee-
recognition-2015.aspx
Vance, R. J. (2006). Employee engagement and commitment: A guide to understanding, measuring and increasing
engagement in your organization. SHRM Foundation’s Effective Practice Guidelines Series. Alexandria, VA:
SHRM Foundation. Retrieved from www.shrm.org/about/foundation/research/
Documents/1006EmployeeEngagementOnlineReport.pdf
LEARNING & DEVELOPMENT
Avolio, B. J. (2011). Full range leadership development (2nd ed.). Thousand Oaks, CA: SAGE Publications, Inc.
Friedman, S. (2010, February 23). Honing your skills as a peer coach. Harvard Business Review. Retrieved from
https://hbr.org/2010/02/honing-your-skills-as-a-peer-c
Kirkpatrick, D. L., & Kirkpatrick, J. D. (2006). Evaluating training programs: The four levels (3rd ed.). San Francisco, CA:
Berrett-Koehler.
Lawson, K. (2015). The trainer’s handbook (4th ed.). Hoboken, NJ: John Wiley & Sons, Inc.
Noe, R. A. (2009). Learning system design: A guide to creating effective learning initiatives. SHRM Foundation’s Effective
Practice Guidelines Series. Alexandria, VA: SHRM Foundation. Retrieved from www.shrm.org/about/foundation/research/
Documents/09%20Learn%20Design%20EPG-%20FINAL.pdf
Noe, R. A. (2016). Employee training and development (7th ed.). New York, NY: McGraw-Hill.
Pollock, R. V. H., Jefferson, A. M., & Wick, C. W. (2015). The six disciplines of breakthrough learning: How to turn training
and development into business results (3rd ed.). Hoboken, NJ: John Wiley & Sons, Inc., & Alexandria, VA: ATD Press.
Senge, P. M. (2006). The fifth discipline: The art and practice of the learning organization (Rev. ed.). New York, NY: Doubleday.
Sleezer, C. M., Russ-Eft, D. F., & Gupta, K. (2014). A practical guide to needs assessment (3rd ed.). San Francisco, CA: John
Wiley & Sons, Inc., & Alexandria, VA: American Society for Training & Development.
Society for Human Resource Management. (2012, November 30). Employee development: What is job swapping? Is it
the same as cross-training? Retrieved from https://www.shrm.org/ResourcesAndTools/tools-and-samples/hr-qa/Pages/
kmtransferjobswap.aspx
15
Society for Human Resource Management. (2013, September 16). How to establish a performance
improvement plan. Retrieved from www.shrm.org/ResourcesAndTools/tools-and-samples/how-to-guides/Pages/
performanceimprovementplan.aspx
Society for Human Resource Management. (2014, April 4). How to conduct a training needs assessment. Retrieved
from www.shrm.org/ResourcesAndTools/tools-and-samples/how-to-guides/Pages/conduct-training-needs-
assessment.aspx
TOTAL REWARDS
Greene, R. J. (2011). Rewarding performance: Guiding principles; custom strategies. New York, NY: Routledge.
Kochanski, J., & Stiles, Y. (2013, July 19). Put a lid on salary compression before it boils over. Retrieved from
www.shrm.org/ResourcesAndTools/hr-topics/compensation/Pages/Salary-Compression-Lid.aspx
Koss, S. K. (2008). Solving the compensation puzzle: Putting together a complete pay and performance system.
Martocchio, J. J. (2013). Employee benefits: A primer for human resource professionals (5th ed.). New York, NY:
McGraw-Hill/Irwin.
Martocchio, J. J. (2015). Strategic compensation: A human resource management approach (9th ed.). Hoboken, NJ:
Pearson Higher Education.
Milkovich, G., Neuman, J., & Gerhart, B. (2016). Compensation (12th ed.). New York, NY: McGraw-Hill.
Miller, S. (2011, September 14). Pay for performance pays off. Retrieved from www.shrm.org/ResourcesAndTools/hr-
topics/compensation/Pages/PaysOff.aspx
Miller, S. (2013, March 21). On private health exchanges, choice drives satisfaction. Retrieved from www.shrm.org/
ResourcesAndTools/hr-topics/benefits/Pages/Private-Health-Exchanges.aspx
Miller, S. (2014, June 10). Employers vague on health care reform costs. Retrieved from www.shrm.org/
ResourcesAndTools/hr-topics/benefits/Pages/health-reform-costs.aspx
Schmidt, S. D. (2013, June 17). Keeping salary administration programs current. Retrieved from www.shrm.org/
ResourcesAndTools/hr-topics/compensation/Pages/Salary-Administration-Programs.aspx
Society for Human Resource Management. (2012, May 11). Total rewards: What are total rewards strategies? Can you
give me some idea on how to develop a total rewards strategy? Retrieved from www.shrm.org/resourcesandtools/
tools-and-samples/hr-qa/pages/totalrewardsstrategies.aspx
Society for Human Resource Management. (2012, December 2). Planning and design: What is a compensation
philosophy? What should be included in a compensation philosophy? Retrieved from www.shrm.org/
ResourcesAndTools/tools-and-samples/hr-qa/Pages/compensationphilosophy.aspx
Society for Human Resource Management. (2013, May 5). Introduction to the human resources discipline
of compensation. Retrieved from www.shrm.org/ResourcesAndTools/tools-and-samples/toolkits/Pages/
introcompensation.aspx
Society for Human Resource Management. (2013, May 5). Obtaining and using relevant salary survey data. Retrieved
from www.shrm.org/ResourcesAndTools/tools-and-samples/toolkits/Pages/usingsalarysurveydata.aspx
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Society for Human Resource Management. (2013, June 12). Designing and managing incentive compensation
programs. Retrieved from www.shrm.org/ResourcesAndTools/tools-and-samples/toolkits/Pages/
designingincentivecompensation.aspx
Society for Human Resource Management. (2013, June 12). Designing executive compensation plans. Retrieved
from www.shrm.org/TemplatesTools/Toolkits/Pages/ExecutiveCompensationPlans.aspx
Society for Human Resource Management. (2013, June 23). Designing compensation systems for sales
professionals. Retrieved from www.shrm.org/resourcesandtools/tools-and-samples/toolkits/pages/
designingcompensationsystemsforsalesprofessiona
Society for Human Resource Management. (2013, June 23). Managing pay equity. Retrieved from www.shrm.org/
ResourcesAndTools/tools-and-samples/toolkits/Pages/managingpayequity.aspx
Society for Human Resource Management. (2014, April 2). Designing and administering severance pay plans.
Retrieved from www.shrm.org/ResourcesAndTools/tools-and-samples/toolkits/Pages/severancepayplans.aspx
Society for Human Resource Management. (2015, March 17). Research & surveys: 2014 strategic benefits series.
Retrieved from www.shrm.org/hr-today/trends-and-forecasting/research-and-surveys/Pages/2014-shrm-strategic-
benefits-survey.aspx
Society for Human Resource Management. (2015, June 27). Introduction to the human resources discipline
of employee benefits. Retrieved from www.shrm.org/ResourcesAndTools/tools-and-samples/toolkits/Pages/
employeebenefits.aspx
Society for Human Resource Management. (2015, June 29). 2015 employee benefits [Research report]: An overview
of employee benefits offerings in the U.S. Retrieved from www.shrm.org/hr-today/trends-and-forecasting/research-
and-surveys/Pages/2015-employee-benefits.aspx
Society for Human Resource Management. (2015, October 15). Research & surveys: 2015 strategic benefits series.
Retrieved from www.shrm.org/hr-today/trends-and-forecasting/research-and-surveys/Pages/Strategic-Benefits-
Series.aspx
Thorton, G. R. (2013, June 12). Designing and managing incentive compensation. Retrieved from www.shrm.org/
ResourcesAndTools/tools-and-samples/toolkits/Pages/designingincentivecompensation.aspx
STRUCTURE OF THE HR FUNCTION
Anderson, C. E. M. (2015). Repurposing HR: From a cost center to a business accelerator. Alexandria, VA: Society for
Human Resource Management.
Boston Consulting Group, & World Federation of People Management Associations. (2014). Creating people
advantage 2014-2015: How to set up great HR functions: Connect, prioritize, impact. Retrieved from
www.shrm.org/ hr-today/trends-and-forecasting/research-and-surveys/Documents/BCG_Creating_People_
Advantage_2014-2015. pdf
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The Economist Intelligence Unit. (2014). What’s next: Future global trends affecting your organization: Evolution
of work and the worker. Alexandria, VA: SHRM Foundation. Retrieved from www.shrm.org/about/foundation/
shapingthefuture/documents/2-14%20theme%201%20paper-final%20for%20web.pdf
Grensing-Pophal, L. (2010). Human resource essentials: Your guide to starting and running the HR function (2nd ed.).
Gurchiek, K. (2015, July 17). HR jobs pulse survey report: HR professionals confident in job prospects. Retrieved from
www.shrm.org/hr-today/news/hr-news/pages/pulse-report-hr-professionals-confident-job-prospects.aspx
Society for Human Resource Management. (2012, September 6). Budget: What is involved in developing
an HR budget? Retrieved from www.shrm.org/ResourcesAndTools/tools-and-samples/hr-qa/Pages/
whatneedstobeincludedinanhrbudget.aspx
Society for Human Resource Management. (2012, November 1). Challenges facing HR over the next
10 years. Retrieved from www.shrm.org/hr-today/trendsand-forecasting/research-and-surveys/pages/
challengesfacinghroverthenext10years.aspx
Society for Human Resource Management. (2012, December 11). Audit: What is an HR audit? Retrieved from
www.shrm.org/ResourcesAndTools/tools-and-samples/hr-qa/Pages/whatisanhraudit.aspx
Society for Human Resource Management. (2013, April 8). Conducting human resource audits. Retrieved from
www.shrm.org/ResourcesAndTools/tools-and-samples/toolkits/Pages/humanresourceaudits.aspx
Society for Human Resource Management. (2015, January 12). Creating people advantage 2014-2015: How to set
up great HR functions: Connect, prioritize, impact. Retrieved from https://www.shrm.org/hr-today/trends-and-forecasting/
research-and-surveys/pages/creating-people-advantage.aspx
Society for Human Resource Management. (2015, Summer). HR jobs pulse survey report. Retrieved from
www.shrm.org/hr-today/trends-and-forecasting/labor-market-and-economic-data/Documents/HR%20Jobs%20
Pulse%20Survey,%20Summer%202015.pdf
ORGANIZATIONAL EFFECTIVENESS & DEVELOPMENT
Anderson, D. L. (2014). Organization development: The process of leading organizational change (3rd ed.). Thousand
Oaks, CA: SAGE Publications, Inc.
Boutros, T., & Purdie, T. (2013). The process improvement handbook: A blueprint for managing change and
increasing organizational performance. New York, NY: McGraw-Hill.
Burton, R. M., Obel, B., & Hakonsson, D. D. (2015). Organizational design: A step-by-step approach (3rd ed.).
Cambridge, United Kingdom: Cambridge University Press.
Cameron, E., & Green, M. (2015). Making sense of change management: A complete guide to the models, tools and
techniques of organizational change (4th ed.). London, United Kingdom: Kogan Page.
Edwards, M. R., & Edwards, K. (2016). Predictive HR analytics: Mastering the HR metric. London, United Kingdom:
Kogan Page.
Evans, J. R. (2013). Quality and performance excellence: Management, organization, and strategy (7th ed.). Mason,
OH: South-Western Cengage Learning.
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Furnham, A., & Xenikou, A. (2013). Group dynamics and organizational culture: Effective work groups and
organizations. New York, NY: Palgrave Macmillan.
Kaufman, R., & Guerra-Lopez, I. (2013). Needs assessment for organizational success. Alexandria, VA: Association for
Talent Development.
Kotter, J. P. (2012). Leading change. Boston, MA: Harvard Business Review Press.
Levenson, A. (2015). Strategic analytics: Advancing strategy execution and organizational effectiveness. Oakland,
CA: Berrett-Koehler Publishers, Inc.
WORKFORCE MANAGEMENT
Becker, B. E., Huselid, M. A., & Beatty, R. W. (2009). The differentiated workforce: Transforming talent into strategic
impact. Boston, MA: Harvard Business Review Press.
Berger, L. A., & Berger, D. R. (2011). The talent management handbook: Creating a sustainable competitive
advantage by selecting, developing, and promoting the best people (2nd ed.). New York, NY: McGraw-Hill.
Buhler, P. M. (2015). Destination innovation: HR’s role in charting the course. Alexandria, VA: Society for Human
Resource Management.
Cascio, W. F. (n.d.). Use and management of downsizing as a corporate strategy. Alexandria, VA: SHRM Foundation.
Retrieved from www.shrm.org/about/foundation/products/Documents/609%20Exec%20Briefing-%20Downsizing%20
FINAL.pdf
Cascio, W. F. (2009). Employment downsizing and its alternatives: Strategies for long-term success. SHRM
about/foundation/products/Documents/Downsizing%20EPG-%20Final.pdf
Day, D. V. (2007). Developing leadership talent: A guide to succession planning and leadership development. SHRM
about/foundation/research/Documents/Developing%20Lead%20Talent-%20FINAL.pdf
Disselkamp, L. (Ed.). (2013). Workforce asset management book of knowledge. Hoboken, NJ: John Wiley & Sons, Inc.
Heneman, H. G., III, Judge, T. A., & Kammeyer-Mueller, J. (2015). Staffing organizations (8th ed.). New York, NY:
McGraw-Hill/Irwin.
Phillips, J. M., & Gully, S. W. (2014). Strategic staffing (3rd ed.). Upper Saddle River, NJ: Pearson Higher Education.
Rothwell, W. J. (2010). Effective succession planning: Ensuring leadership continuity and building talent from within
(4th ed.). New York, NY: AMACOM.
Schiemann, W. A. (2009). Reinventing talent management: How to maximize performance in the new marketplace.
Schiemann, W. A. (2012). The ACE advantage: How smart companies unleash talent for optimal performance.
Society for Human Resource Management. (2015, January 12). SHRM survey findings: The aging workforce—
Recruitment and retention. Retrieved from www.shrm.org/hr-today/trends-and-forecasting/research-and-surveys/
Documents/2014-Older-Workers-Survey-Overall-Results-Part2-Recruitment-and-Retention.pdf
19
Society for Human Resource Management. (2015, February 9). Preparing for an aging workforce: A gap analysis
report. Retrieved from www.shrm.org/hr-today/trends-and-forecasting/research-and-surveys/pages/preparing-for-an-
aging-workforce.aspx
Society for Human Resource Management. (2015, October 12). Engaging in succession planning. Retrieved from
www.shrm.org/ResourcesAndTools/tools-and-samples/toolkits/Pages/engaginginsuccessionplanning.aspx
Society for Human Resource Management. (2015, December 21). Introduction to the human resources discipline
of staffing management. Retrieved from www.shrm.org/resourcesandtools/tools-and-samples/toolkits/pages/
introstaffingmanagement.aspx
Society for Human Resource Management. (2015, December 21). Practicing the discipline of workforce planning.
Retrieved from www.shrm.org/ResourcesAndTools/tools-and-samples/toolkits/Pages/practicingworkforceplanning.
aspx
Ward, D. L., Tripp, R., & Maki, B. (2013). Positioned: Strategic workforce planning that gets the right person in the right
job. New York, NY: AMACOM.
Wells, S. J. (2008, November 1). Layoff aftermath: Learn how to minimize the aftereffects of layoffs. HR Magazine, 53,
11. Retrieved from www.shrm.org/hr-today/news/hr-magazine/Pages/1108wells2.aspx
EMPLOYEE & LABOR RELATIONS
Budd, J. W. (2012). Labor relations: Striking a balance (4th ed.). New York, NY: McGraw-Hill.
Carrell, M. R., & Heavrin, C. (2012). Labor relations and collective bargaining: Private and public sectors (10th ed.).
Upper Saddle River, NJ: Pearson Higher Education.
Collective bargaining. (n.d.). In Legal Information Institute Wex online legal dictionary. Retrieved from
www.law.cornell.edu/wex/collective_bargaining
Falcone, P. (2010). 101 sample write-ups for documenting employee performance problems: A guide to progressive
discipline & termination (2nd ed.). New York, NY: AMACOM, & Alexandria, VA: Society for Human Resource
Management.
Fossum, J. (2011). Labor relations: Development, structure, process (11th ed.). New York, NY: McGraw-Hill.
Harvard Business School, Baker Library Historical Collections (n.d.). The human relations movement: Harvard
Business School and the Hawthorne experiments (1924-1933). Retrieved from www.library.hbs.edu/hc/hawthorne/intro.
html
Hastings, R. R. (2011, January 26). What not to do with employee complaints. Retrieved from www.shrm.org/
ResourcesAndTools/hr-topics/employee-relations/Pages/WhatNottoDo.aspx
Jevtic, M. (2012). The role of works councils and trade unions in representing interests of the employees in EU
member states (partnership or competition). Belgrade, Serbia: Friedrich-Ebert-Stiftung, Regional Project for Labour
Relations and Social Dialogue in South East Europe.
Kaufman, B. E. (2010). The theoretical foundation of industrial relations and its implications for labor economics and
human resource management. Industrial and Labor Relations Review, 64, 74-108.
20
Meinert, D. (2014, December 1). How to conduct a workplace investigation. Conducting workplace investigations. HR
Magazine, 59, 12. Retrieved from www.shrm.org/hr-today/news/hr-magazine/pages/1214-workplace-investigations.
aspx
National Labor Relations Board. (n.d.). The NLRB and social media. Retrieved from www.nlrb.gov/news-outreach/
fact-sheets/nlrb-and-social-media
National Labor Relations Board. (n.d.). The right to strike. Retrieved from www.nlrb.gov/strikes
Noe, R. A., Hollenbeck, J. R., Gerhart, B., & Wright, P. M. (2015). Human resource management: Gaining a
competitive advantage (9th ed.). New York, NY: McGraw-Hill.
Sammer, J. (2013, April 5). Navigating the leave-management maze. Retrieved from www.shrm.org/
ResourcesAndTools/hr-topics/benefits/Pages/Leave-Management-Maze.aspx
Society for Human Resource Management. (2012, February 28). SHRM survey findings: Workplace bullying.
Retrieved from www.shrm.org/hr-today/trends-and-forecasting/research-and-surveys/pages/workplacebullying.aspx
Society for Human Resource Management. (2012, November 27). Counseling: Death of employee: How do I
help employees deal with the death of a co-worker? Retrieved from www.shrm.org/ResourcesAndTools/tools-and-
samples/hr-qa/Pages/deathofacoworker.aspx
Society for Human Resource Management. (2012, June 1). Union organizing: Authorization cards: What percentage
of signed authorization cards are required under the NLRB to proceed with an election? Retrieved from
www.shrm.org/ResourcesAndTools/tools-and-samples/hr-qa/Pages/authorizationcards.aspx
Society for Human Resource Management. (2014, May 23). Workplace bullying policy. Retrieved from www.shrm.org/
ResourcesAndTools/tools-and-samples/policies/Pages/cms_018350.aspx
Society for Human Resource Management. (2014, July 3). Progressive discipline policy: Single disciplinary process.
Retrieved from www.shrm.org/ResourcesAndTools/tools-and-samples/policies/Pages/progressivedisciplinepolicy.
aspx
Society for Human Resource Management. (2015, July 23). Investigations: How to conduct an
investigation. Retrieved from www.shrm.org/ResourcesAndTools/tools-and-samples/how-to-guides/Pages/
howtoconductaninvestigation.aspx
U.S. Department of Labor. (n.d.). Employee rights under the National Labor Relations Act [Workplace poster].
Retrieved from www.dol.gov/olms/regs/compliance/employeerightsposter11x17_final.pdf
U.S. Equal Employment Opportunity Commission. (n.d.). Types of ADR techniques. Retrieved from
www.eeoc.gov/federal/adr/typesofadr.cfm
Walters, C. V. (2011). From hello to goodbye: Proactive tips for maintaining positive employee relations. Alexandria,
Wilkie, D. (2014, April 16). Asleep on the job: When to discipline, when to accommodate. Retrieved from www.shrm.
org/ResourcesAndTools/hr-topics/employee-relations/Pages/Sleeping-on-the-Job.aspx
21
TECHNOLOGY & MANAGEMENT
Bedell, M. D., & Canniff, M. L. (2015). Systems considerations in the design of a human resource information system:
Planning for implementation. In M. J. Kavanagh, M. Thite, & R. D. Johnson (Eds.), Human resource information systems:
Basics, applications, and future directions (3rd ed.) (pp. 57-81). Thousand Oaks, CA: SAGE Publications, Inc.
Guerin, L. (2015). Smart policies for workplace technologies: Email, blogs, cell phones & more (4th ed.). Berkeley, CA:
Nolo.
Johnson, R. D., & Gueutal, H. G. (2011). Leveraging HR technology for a competitive advantage. Alexandria, VA: SHRM
Foundation. Retrieved from www.shrm.org/about/foundation/products/Documents/HRIS%20Exec%20Briefing%20
FINAL.pdf
Johnson, R. D., & Gueutal, H. G. (2011). Transforming HR through technology: The use of E-HR and HRIS in
organizations. SHRM Foundation’s Effective Practice Guidelines Series. Alexandria, VA: SHRM Foundation. Retrieved
from www.shrm.org/about/foundation/products/Documents/HR%20Tech%20EPG-%20Final.pdf
Kavanaugh, M. J., Thite, M., & Johnson, R. D. (Eds.), (2015). Human resource information systems: Basics,
applications, and future directions (3rd ed.). Thousand Oaks, CA: SAGE Publications, Inc.
Meade, J. G. (2012). The human resources software handbook: Evaluating technology solutions for your organization.
San Francisco, CA: Pfeiffer.
Ployhart, R. E. (2012). Social media in the workplace. Alexandria, VA: SHRM Foundation. Retrieved from
www.shrm.org/about/foundation/products/Documents/Social%20Media%20Briefing-%20FINAL.pdf
Society for Human Resource Management. (2015, August 11). How to select an HRIS. Retrieved from www.shrm.org/
ResourcesAndTools/tools-and-samples/how-to-guides/Pages/howtoselectanhrissystem.aspx
Society for Human Resource Management. (2015, August 25). Introduction to the discipline of human resources
technology. Retrieved from www.shrm.org/ResourcesAndTools/tools-and-samples/toolkits/Pages/introtechnology.
aspx
Society for Human Resource Management. (2016, January 19). Managing and leveraging workplace use of social
media. Retrieved from www.shrm.org/ResourcesAndTools/tools-and-samples/toolkits/Pages/managingsocialmedia.
aspx
Waddill, D. D., & Marquardt, M. J. (2011). The e-HR advantage: The complete handbook for technology-enabled
human resources. Boston, MA: Nicholas Brealey.
Wright, A. D. (2013). A necessary evil: Managing employee activity on Facebook, Twitter, LinkedIn ... and the
hundreds of other social media sites. Alexandria, VA: Society for Human Resource Management.
HR IN THE GLOBAL CONTEXT
Ashcroft, J. D., Ashcroft, K. M., & Patterson, M. A. (2014). Law for business (Cengage Advantage Books) (18th ed.).
Mason, OH: South-Western Cengage Learning.
Briscoe, D., Schuler, R., & Tarique, I. (2012). International human resource management: Policies and practices for
multinational enterprises (4th ed.). New York, NY: Routledge.
22
Evans, P., Pucik, V., & Bjorkman, I. (2010). The global challenge: International human resource management (2nd ed.).
New York, NY: McGraw-Hill/Irwin.
Fernandez, K. (2009, November 20). Global duty of care: Why HR shouldn’t ignore it. Retrieved from www.shrm.org/
ResourcesAndTools/hr-topics/global-hr/Pages/HRDutyofCare.aspx
Garavan, T. N., McCarthy, A. M., & Morley, M. J. (Eds.). (2016). Global human resource development: Regional and
country perspectives. New York, NY: Routledge.
Gilbert, F. (2012). Global human resources: A primer. Pooler, GA: Financial Coaching Institute.
Hayton, J. C., Biron, M., Christiansen, L. C., & Kuvaas, B. (Eds.). (2012). Global human resource management
casebook. New York, NY: Routledge.
Herod, R. (2009). International assignment programs: Tackling the critical issues. (Global HR Management Series).
Kramar, R., & Syed, J. (2012). Human resource management in a global context: A critical approach. London, United
Kingdom: Palgrave Macmillan.
Lawler, E. E., III, & Boudreau, J. W. (2015). Global trends in human resource management: A twenty-year analysis.
Stanford, CA: Stanford University Press.
Perlmutter, H. V. (1969). The tortuous evolution of the multinational corporation. Columbia Journal of World Business,
4, 9-18.
Sparrow, P., Brewster, C., & Chung, C. (2016). Globalizing human resource management (Global HRM) (2nd ed.). New
York, NY: Routledge.
Steers, R. M., Nardon, L., & Sanchez-Runde, C. J. (2013). Management across cultures: Developing global
competencies. Cambridge, United Kingdom: Cambridge University Press.
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individuals/international-taxpayers/totalization-agreements
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acquisitions, and strategic partnerships. New York, NY: McGraw-Hill.
Trompenaars, F., & Hampden-Turner, C. (2012). Riding the waves of culture: Understanding diversity in global
business (3rd ed.). New York, NY: McGraw-Hill.
Turner, L., & Suflas, A. (2014, May 1). Global diversity: One program won’t fit all. HR Magazine, 59, 5. Retrieved from
www.shrm.org/hr-today/news/hr-magazine/Pages/0514-global-diversity.aspx
Tyler, K. (2006, March 1). Retaining repatriates. HR Magazine, 51, 3. Retrieved from www.shrm.org/hr-today/news/
hr-magazine/Pages/0306agenda_global.aspx
Ulrich, D., Brockbank, W., Younger, J., & Ulrich, M. (2012). Global HR competencies: Mastering competitive value
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Verma, S. (2014, May 19). 6 characteristics of high-performing global HR teams. Retrieved from www.shrm.org/
ResourcesAndTools/hr-topics/global-hr/Pages/Characteristics-Global-HR-Teams.aspx
Weinberger, A. (2014). The global mobility workbook: A step-by-step guide to managing international assignments.
Zurich, Switzerland: Global People Transitions GmbH.
23
DIVERSITY & INCLUSION
Bucher, R. D. (2015). Diversity consciousness: Opening our minds to people, cultures, and opportunities (4th ed.).
Boston, MA: Pearson Higher Education.
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Ferdman, B. M., & Deane, B. R. (Eds.). (2013). Diversity at work: The practice of inclusion. San Francisco, CA: Jossey-
Bass.
Gardenswartz, L., & Rowe, A. (2003). Diverse teams at work: Capitalizing on the power of diversity. Alexandria, VA:
Gardenswartz, L., & Rowe, A. (2010). Managing diversity: A complete desk reference & planning guide (3rd ed.).
Hastings, R. R. (2010, August 4). Muslims say they welcome simple accommodating gestures. Retrieved from www.
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Kaplan, M., & Donovan, M. (2013). The inclusion dividend: Why investing in diversity & inclusion pays off. Brookline,
MA: Bibliomotion, Inc.
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Mor Barak, M. E. (2014). Managing diversity: Toward a globally inclusive workplace (3rd ed.). Thousand Oaks, CA:
SAGE Publications, Inc.
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Rice, M. F., & Arekere, D. M. (2005). Workforce diversity initiatives and best practices in business and governmental
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Ross, H. J. (2011). Reinventing diversity: Transforming organizational community to strengthen people, purpose, and
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Society for Human Resource Management. (2012, May 22). Creating a strategic diversity management plan.
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effectiveness/Pages/StrategicDiversityManagementPlan.aspx
Thiederman, S. (2013). The diversity and inclusion handbook. Bedford, TX: The Walk the Talk Company.
24
RISK MANAGEMENT
Blacker, K., & McConnell, P. (2015). People risk management: A practical approach to managing the human factors
that could harm your business. London, United Kingdom: Kogan Page.
Danaher, M. G. (2015). Give your company a fighting chance: An HR guide to understanding and preventing
workplace violence. Alexandria, VA: Society for Human Resource Management.
Daniel, T. A. (2009). Stop bullying at work: Strategies and tools for HR & legal professionals. Alexandria, VA: Society
for Human Resource Management.
Larcker, D., & Tayan, B. (2015). Corporate governance matters: A closer look at organizational choices and their
consequences (2nd ed.). Old Tappan, NJ: Pearson FT Press.
Lytle, T. (2011, September 1). Rising from the rubble. HR Magazine, 56, 9. Retrieved from www.shrm.org/hr-today/
news/hr-magazine/Pages/0911lytle.aspx
Maurer, R. (2014, June 6). What you can do to stop workplace fraud. Retrieved from www.shrm.org/
ResourcesAndTools/hr-topics/risk-management/Pages/Stop-Workplace-Fraud.aspx
Occupational Safety & Health Administration. (n.d.). Evacuation plans and procedures eTool. Washington, DC: U.S.
Department of Labor. Retrieved from www.osha.gov/SLTC/etools/evacuation/eap.html
Ravishankar, L. (2003). Encouraging internal whistleblowing in organizations. Retrieved from www.scu.edu/ethics/
publications/submitted/whistleblowing.html
Society for Human Resource Management. (2012). Business continuity & recovery: What is the best way to plan for
disasters that may affect our business? Retrieved from www.shrm.org/ResourcesAndTools/tools-and-samples/hr-qa/
Pages/planfordisasters.aspx
Steinberg, R. M. (2011). Governance, risk management, and compliance: It can’t happen to us—Avoiding corporate
disaster while driving success. Hoboken, NJ: John Wiley & Sons, Inc.
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by-step approach to emergency planning, response and recovery for companies of all sizes (FEMA 141).
Washington, DC: Federal Emergency Management Agency. Retrieved from www.fema.gov/media-library-
data/20130726-1511-20490-6446/bizindst.pdf
CORPORATE SOCIAL RESPONSIBILITY
Bates, S. (2014, April 28). For many firms, ethics and sustainability are nothing new. Retrieved from www.shrm.org/
ResourcesAndTools/hr-topics/behavioral-competencies/ethical-practice/Pages/Sustainability-Tradition.aspx
Cohen, E., Taylor, S., & Muller-Camen, M. (2012). HR’s role in corporate social responsibility and sustainability.
Alexandria, VA: SHRM Foundation. Retrieved from www.shrm.org/about/foundation/products/Documents/CSR%20
Exec%20Briefing-%20FINAL.pdf
Olsen, S. D. (2013). Shaping an ethical workplace culture. SHRM Foundation’s Effective Practice Guidelines Series.
Alexandria, VA: SHRM Foundation. Retrieved from www.shrm.org/about/foundation/products/Documents/9-13%20
Ethics%20EPG%20FINAL.pdf
25
Porter, M. E., & Kramer, M. R. (2006). Strategy and society: The link between competitive advantage and corporate
social responsibility. Harvard Business Review, 84, 78-92.
Wheelen, T. L., Hunger, J. D., Hoffman, A. N., & Bamford, C. E. (2014). Strategic management and business policy:
Globalization, innovation, and sustainability (14th ed.). Upper Saddle River, NJ: Pearson FT Press.
U.S. EMPLOYMENT LAW & REGULATIONS
Bennett-Alexander, D., & Hartman, L. (2011). Employment law for business (7th ed.). New York: McGraw-Hill.
Guerin, L. (2011). Employment law: The essential HR desk reference. Berkeley, CA: Nolo.
Guerin, L., & DelPo, A. (2013). The essential guide to federal employment laws (4th ed.). Berkeley, CA: Nolo.
Martocchio, J. (2013). Employee benefits: A primer for human resource professionals (5th ed.). New York, NY: McGraw-
Hill.
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Cengage Learning.
Miller, S. (2014, April 8). Curbing intermittent leave abuses. Retrieved from www.shrm.org/ResourcesAndTools/hr-
topics/benefits/Pages/Intermittent-Leave-Abuses.aspx
Moran, J. J. (2013). Employment law: New challenges in the business environment (6th ed.). New York, NY: Pearson
Higher Education
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10. Retrieved from www.shrm.org/hr-today/news/hr-magazine/Pages/1013-eeoc-charges.aspx
Rousmaniere, P. (2014, December 1). Translated safety training key for immigrant workers. Retrieved from www.shrm.
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citizens work in any EU country? Retrieved from www.shrm.org/ResourcesAndTools/tools-and-samples/hr-qa/Pages/
caneuropeanunion(eu)citizensworkinanyeucountry.aspx
Society for Human Resource Management. (2015, January 29). Managing federal contractor affirmative action
programs. Retrieved from www.shrm.org/templatestools/toolkits/pages/managingaffirmativeactionprograms.aspx
Society for Human Resource Management. (2015, March 24). How to approve or deny the request for
FMLA leave. Retrieved from www.shrm.org/ResourcesAndTools/tools-and-samples/how-to-guides/Pages/
approveordenyfmlaleave.aspx
Society for Human Resource Management. (2015, March 24). SHRM survey findings: Health care reform—2015
update. Retrieved from www.shrm.org/ResourcesAndTools/tools-and-samples/how-to-guides/Pages/
approveordenyfmlaleave.aspx
Society for Human Resource Management. (2015, October 29). SHRM survey findings: HR perspectives on overtime
exemptions. Retrieved from www.shrm.org/hr-today/trends-and-forecasting/research-and-surveys/Pages/2015-HR-
Perspectives-Overtime-Exemptions.aspx
26
Society for Human Resource Management. (2015, November 9). Affirmative action: General: When would my
company need to have an affirmative action program? Retrieved from www.shrm.org/ResourcesAndTools/tools-and-
samples/hr-qa/Pages/whenisanaapneeded.aspx
Society for Human Resource Management. (2016, May 16). Complying with workplace records and reporting
requirements. Retrieved from www.shrm.org/ResourcesAndTools/tools-and-samples/toolkits/Pages/
recordsandreportingrequirements.aspx
Steingold, F. S. (2013). The employer’s legal handbook: Manage your employees & workplace effectively. (11th ed.).
Berkeley, CA: Nolo.
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McGraw-Hill.
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green-card/green-card-processes-and-procedures/green-card-eligibility
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I-9. Retrieved from www.uscis.gov/sites/default/files/files/form/m-274.pdf
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Budget Reconciliation Act (COBRA). Retrieved from www.dol.gov/sites/default/files/ebsa/about-ebsa/our-activities/
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16-0506
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SHRM BODY OF COMPETENCY & KNOWLEDGE™ (SHRM BoCK™)

Section 1: General Resources

Section 2: Competency Resources

LEADERSHIP & NAVIGATION

GLOBAL & CULTURAL EFFECTIVENESS

Section 3: HR Expertise Resources

EMPLOYEE ENGAGEMENT & RETENTION

LEARNING & DEVELOPMENT

STRUCTURE OF THE HR FUNCTION

ORGANIZATIONAL EFFECTIVENESS & DEVELOPMENT

EMPLOYEE & LABOR RELATIONS

TECHNOLOGY & MANAGEMENT

HR IN THE GLOBAL CONTEXT

DIVERSITY & INCLUSION

CORPORATE SOCIAL RESPONSIBILITY

U.S. EMPLOYMENT LAW & REGULATIONS

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