Data Collection Guide For All IBM DS3000 DS4000 DS5000 and DCS3000 Models

IBM Storage Area Network Data collection Guide v. 14.
Data Collection Guide for all IBM DS3000, DS4000,

DS5000 and DCS3000 models
Table of Contents
1. Determine the installed firmware level
2. Save Support Data
2.1 Controller firmware 6.x
2.2 Controller firmware 7.xx up to 7.7x
2.3 Controller firmware 7.8x up to 7.84
2.4 Controller firmware 7.86
2.6 DS3200, DS3300, DS3400 (all firmware levels)
3. Additional tasks
3.1 Save Diagnostic Data (DDC)
3.2 Save Diagnostik Data Capture
3.3 Automatically saved support data
3.4 Performance Problems
4. Data Tranfer to IBM
1 Data Collection Guide for all IBM DS3000, DS4000, DS5000 and DCS3000
IBM Storage Area Network Data collection Guide v. 14.0
1. Determine the installed firmware level

These are possible ways to find the firmware version in the management window of the storage
system in question (This check is not required for DS3200, DS3300 and DS3400)
1. Logical / Physical View -> Right click on controller -> Properties
2. Physical tab -> Left click on controller -> Check right window
3. Hardware tab ->Left click on controller -> Check right window
2. Save support Data
2.1 Controller firmware 6.x

To collect the All support data open the Storage Manager and select:
Advanced -> Troubleshooting -> Collect All Support Data
After that use ‘Browse’ to specify the path and the name of the zip file and press the Start button
2.2 Controller firmware 7.xx up to 7.7x
To collect the all support data open the Storage Manager and select:
Advanced -> Troubleshooting -> Support Data -> Collect
After that use ‘Browse’ to specify the path and the name of the zip file and press the Start button.
2.3 Controller firmware 7.8x up to 7.84
Monitor -> Health -> Collect Support Data
After that use ‘Browse’ to specify the path and the name of the zip file and press the Start button.
Reservation is not granted in case a data collection is just collected from another management host.
Monitor -> Health -> Collect Support Data Manually…
After that use ‘Browse’ to specify the path and the name of the *.7z file and press the 'Start' button.

Monitor -> Health -> Collect Support Data Manually…
After that use ‘Browse’ to specify the path and the name of the *.7z file and press the 'Start' button.
2.6 DS3200, DS3300, DS3400 (All firmware levels)

Support -> Gather Support Information (Collect All Support Data)
After that click ‘Browse’ to specify the path and the name of the zip file and press the Start button.
3. Additional Tasks
3.1 Save Diagnostic Data (DDC)

At one point within the 6.x code stream and always in 7.x an additional data capture has been
implemented to get special data in case of specific unexpected reboots occur.
At the beginning it was a critical event and so also displayed in the Recovery Guru. Later they made
it informational but the message can still be found in the Major Event Log (MEL):
‘Diagnostic data is available’
We might ask to save this DDC data and this is done via a script command:
save storageSubsystem diagnosticData file=”C:\TEMP\ddcLogs.zip”;
You might have to adjust the path to your needs.
Executing script commands:

Go to the enterprise window (this is the one which lists all managed systems) and do a right click on
the system for which the command should be executed and chose ‘Execute script’
A new window opens, copy and paste the command in the upper field (don’t miss the semicolon at
the end)
Then best do ‘Verify Syntax’ first and if all OK use ‘Execute only’
3.2 Save Diagnostic Data Capture

This feature was introduced with the DCS3700 Performance Model and is as well available for
DCS3860, DCS3700 Gen 2 and DCS3860 Gen2.
If available Major Event Log (MEL) will show:
‘Diagnostic data capture has been captured’
We might ask to save this data and this is done via Graphical User Interface (GUI):
Monitor -> Health -> Storage Subsystem Diagnostic -> Diagnostic Data Capture -> Retrieve...
or via script command:
save storageSubsystem ddc file=”C:\TEMP\ddcLogs.zip”;
You might have to adjust the path to your needs.
Executing script commands:

Go to the enterprise window (this is the one which lists all managed systems) and do a right click on
the system for which the command should be executed and chose ‘Execute script’
A new window opens, copy and paste the command in the upper field (don’t miss the semicolon at
the end)
Then best do ‘Verify Syntax’ first and if all ok use ‘Execute only’
3.3 Automatically saved Support Data

Starting with 6.x code automatic data collection for critical events were introduced.
Even if not enabled by default at the beginning it is now enabled by default for a long time.
Default folder for this data collection is:

C:\Program Files (x86)\IBM_DS\client\data\monitor
Setting can be adjusted in the Storage Manager Enterprise Window:

Tools → Legacy Collect Support Data → Automatically....
3.4 Performance Problems

In case of a performance problem, please provide the answers to the following questions:
· Provide a detailed description of the performance problem and the business impact!
· Provide a description of the whole solution architecture
(Application - Server - SAN - Storage), application characteristics.
· Which volumes/ hosts show the performance problems? Please provide a description of the
logical and physical volume layout (vol. mapping server to storage)
· When was the first occurrence of the problem?
· What changed in the environment at that time?
· What is the typical occurrence of the problem during daily business hours?
· What facts do indicate that the performance problem is related to the storage subsystem?
· Does the customer require high IOPS or throughput (MB/s)?
· How and where does the customer measure performance? Please provide any available data
that shows the performance problem and reference data that shows good performance.
· What is the criteria for the problem to be considered as solved?
4. Data Transfer to IBM
Note: Upload all data to the IBM EcUREP Server.

Please read the file "Data Transfer to IBM.pdf" for more details.

Data Collection Guide For All IBM DS3000 DS4000 DS5000 and DCS3000 Models

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IBM Storage Area Network Data collection Guide v. 14.

Data Collection Guide for all IBM DS3000, DS4000,

4. Data Tranfer to IBM

1. Determine the installed firmware level

1. Logical / Physical View -> Right click on controller -> Properties

3. Hardware tab ->Left click on controller -> Check right window

2. Save support Data

2.1 Controller firmware 6.x

2.2 Controller firmware 7.xx up to 7.7x

2.3 Controller firmware 7.8x up to 7.84

2.4 Controller firmware 7.86

2.5 Controller firmware 8.20

2.6 DS3200, DS3300, DS3400 (All firmware levels)

3.1 Save Diagnostic Data (DDC)

Executing script commands:

3.2 Save Diagnostic Data Capture

Executing script commands:

3.3 Automatically saved Support Data

Default folder for this data collection is:

Setting can be adjusted in the Storage Manager Enterprise Window:

3.4 Performance Problems

4. Data Transfer to IBM

Note: Upload all data to the IBM EcUREP Server.

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