What is Quality?

Quality management is about making organisations perform for their stakeholders – from improving products,
services, systems and processes, to making sure that the whole organisation is fit and effective.

Managing quality means constantly pursuing excellence: making sure that what your organisation does is fit for
purpose, and not only stays that way, but keeps improving.

There's a lot more to managing quality than just manufacturing widgets without any defects or getting trains to run
on time – although those things are certainly part of the picture.

Dimensions of Quality

1. Performance: Performance refers to a product's primary operating characteristics. This dimension of quality
involves measurable attributes; brands can usually be ranked objectively on individual aspects of performance.
2. Features: Features are additional characteristics that enhance the appeal of the product or service to the user.
3. Reliability: Reliability is the likelihood that a product will not fail within a specific time period. This is a key
element for users who need the product to work without fail.
4. Conformance: Conformance is the precision with which the product or service meets the specified standards.
5. Durability: Durability measures the length of a product’s life. When the product can be repaired, estimating
durability is more complicated. The item will be used until it is no longer economical to operate it. This happens
when the repair rate and the associated costs increase significantly.
6. Serviceability: Serviceability is the speed with which the product can be put into service when it breaks down, as
well as the competence and the behavior of the service person.
7. Aesthetics: Aesthetics is the subjective dimension indicating the kind of response a user has to a product. It
represents the individual’s personal preference.
8. Perceived Quality: Perceived Quality is the quality attributed to a good or service based on indirect measures.
9.

Quality Control

Quality control (QC) is a procedure or set of procedures intended to ensure that a manufactured product or
performed service adheres to a defined set of quality criteria or meets the requirements of the client or customer.

Quality Assurance

Quality assurance can be defined as "part of quality management focused on providing confidence that quality
requirements will be fulfilled." The confidence provided by quality assurance is twofold—internally to management
and externally to customers, government agencies, regulators, certifiers, and third parties. An alternate definition is
"all the planned and systematic activities implemented within the quality system that can be demonstrated to provide
confidence that a product or service will fulfill requirements for quality."
 What is Quality?

In manufacturing, a measure of excellence or a state of being free from defects, deficiencies and significant
variations. It is brought about by strict and consistent commitment to certain standards that achieve uniformity of a
product in order to satisfy specific customer or user requirements

Dimentions of Quality?

1. Performance: Performance refers to a product's primary operating characteristics. This dimension of quality
involves measurable attributes; brands can usually be ranked objectively on individual aspects of performance.
2. Features: Features are additional characteristics that enhance the appeal of the product or service to the user.
3. Reliability: Reliability is the likelihood that a product will not fail within a specific time period. This is a key
element for users who need the product to work without fail.
4. Conformance: Conformance is the precision with which the product or service meets the specified standards.
5. Durability: Durability measures the length of a product’s life. When the product can be repaired, estimating
durability is more complicated. The item will be used until it is no longer economical to operate it. This happens
when the repair rate and the associated costs increase significantly.
6. Serviceability: Serviceability is the speed with which the product can be put into service when it breaks down, as
well as the competence and the behavior of the service person.
7. Aesthetics: Aesthetics is the subjective dimension indicating the kind of response a user has to a product. It
represents the individual’s personal preference.
8. Perceived Quality: Perceived Quality is the quality attributed to a good or service based on indirect measures.

Quality Control

Quality control (QC) is a process by which entities review the quality of all factors involved in production. ISO
9000 defines quality control as "A part of quality management focused on fulfilling quality requirements".

Quality control can be defined as "part of quality management focused on fulfilling quality requirements." While
quality assurance relates to how a process is performed or how a product is made, quality control is more the
inspection aspect of quality management. An alternate definition is "the operational techniques and activities used to
fulfill requirements for quality."

Quality Assurance

Quality assurance (QA) is a way of preventing mistakes and defects in manufactured products and avoiding
problems when delivering products or services to customers; which ISO 9000 defines as "part of quality
management focused on providing confidence that quality requirements will be fulfilled".[1] This defect prevention
in quality assurance differs subtly from defect detection and rejection in quality control and has been referred to as
a shift left since it focuses on quality earlier in the process (i.e., to the left of a linear process diagram reading left to
right).[2]
The terms "quality assurance" and "quality control" are often used interchangeably to refer to ways of ensuring the
quality of a service or product.[3] For instance, the term "assurance" is often used as follows: Implementation of
inspection and structured testing as a measure of quality assurance in a television set software project at Philips
Semiconductors is described.[4] The term "control", however, is used to describe the fifth phase of the Define,
Measure, Analyze, Improve, Control (DMAIC) model. DMAIC is a data-driven quality strategy used
to improve processes.[5]