Chapter 8

8.1 (10 vocab and 4 questions)

Communication- the process of exchanging messages between a sender and a receiver.

Process- a series of actions or steps taken to achieve an end

Channels/Media- The avenues through which messages are delivered.

Feedback- A receiver’s response to a message

Barriers- Obstacles that interfere with the understanding of a message.

Setting- Where communication takes place.

Distractions- Are things that compete with the message for the listener’s attention.

Emotional Barriers- Biases against the sender’s opinion that prevent a listener from understanding.

Jargon- A specialized vocabulary used by members of a particular group.

1. Feedback, barriers, and setting may affect communication how those communicate because
where one is located changes the languages, the slang, and sometimes the method of
communicating.
2. Some strategies you can use to improve your listening skills is by waiting until someone is done
talking to share input and by letting people finish their sentences.
3. Jargon can be a barrier in communication because what one nation calls something may differ
from what another nation calls it. (ex. Soda, pop, fizz)
4. Dear Mr.Shaw,

This project you have assigned is really thorough in testing our knowledge. In order to
fully understand the concept in this work, is it possible I can stay after class next class in order to
access what I don’t understand?

Sincerely,

Carmen Estela

8.2 (5 Vocab, case study, 1-4)

Persuade- to convince someone to change their opinion.

Enhance- To intensify

Enumeration- listing

Generalization- A statement accepted as true by most people

Sequence- the order

Case Study- It is more effective to catch the image visually because it is showing the audience what
some of their drinkers do and makes their audience feel more empowered.

1. You can inform people on your product so they know what your business is about. Entertain
them so you can keep their attention. Persuade them to take a hand in your business.
2. The nature of effective verbal communication is that you can hear the emotion in the response
and can easily and quickly clear any misunderstandings. Written texts have an advantage over
spoken text because one can keep receipts of all communication in case any of it may be needed
in courts.
3. It is imperative to use correct grammar, spelling, punctuation, and formatting when writing
effective business correspondence because it shows seriousness and makes the message as
clear as possible in a formal setting.
4. The new waste management policies shall take place as stated: starting as of February 23rd,
2019, the company will require each room to keep and maintain a recycle bin with all contents
found inside emptied into its respectable bin outside every Friday night by 9pm.

Review (#2,3,4,6,9,13)

2. It is important to have awareness of cultural differences when doing business because some
business habits may be offensive in other cultures and it helps show cultural appropriation.

3. Some ways to break down a barrier to effective listening is by quieting your phone, turning off
all distractions, and giving the speaker your undivided attention.

4. A pro for using a telephone for business is that you can use far distance communication, yet a
con is that not all connotations found in body language can be seen.

6. I used an informal essay style to fulfill an assignment completed in another class.

9. I am more comfortable with oral communication.

13. People in different cultures tend to use different ways of communicating to each other. An
example of this is how in America, it is perfectly okay to shake both a man and woman’s hand
despite if they are married or not, yet in China, a man may not shake a married woman’s hand.
Being aware of culture differences can help people not accidently cause an argument and make
sure all communications go by as smoothly as possible.