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PART-A (2 MARKS)
1. Define quality.
Quality is the degree of goodness of a product or service or perceived by the
customer.
Quality concept is the way business organizations perform their business activities
that focuses on two things.
16. What are the seven criteria suggested by watts for a good metric?
Objectivity
Reliability
Validity
Standardization
Comparability
Economy
Usefulness
19. What are the problem areas associated with implementation of the method?
The method is different.
The need for training and retraining.
The need for effective management.
The need to measure progress.
Picking up errors earlier may cause frustration.
25. Write down the five methods suggested by waats for measuring quality?
Simple Scoring.
Weighted Scoring.
Phased Weighting factor method.
The Kepner-Tregoe method.
The Cologne combination method.
PART-B
1. What are the views of quality? Explain in Detail the views of quality. (12)
2. Explain the hierarchical model of Quality. (12)
4. Explain how the software quality can be measured and the problems associated
UNIT-II
PART-A (2 MARKS)
1. Define Methodology?
A methodology may be defined as a frame work for the systematic organization of a
collection of methods.
16. Write down the five steps involved in Fagans Inspection method?
Overview
Preparation.
Inspection.
Rework.
Follow-up.
28. What are the inputs given to the management review process?
Statement of objectives
List of issues to be addressed.
Current project schedule.
Report from other reviews.
Reports of resources assigned to project
Data on the software elements completed.
35. What are the requirements required for the document audit and verification?
Acquisition of project documentation.
Analysis of documents.
Dissemination of information.
PART-B
UNIT-III
PART-A (2 MARKS)
1. What are Ishikawa’s seven basic tools for quality control?
Check sheet
Pareto diagram
Histogram
Scatter diagram
Run chart
Control chart
Cause and effect diagram.
9. How will u calculate the total defects for the life of the software?
TD=MP+PTR+Q
TD=Total defects for the life of software.
MP=Major problems found during review.
Q =Number of defects in the released software.
10. What are the two types of inspector phase defined by knight and Myers?
Single Inspector Phase.
Multi Inspector phase.
16. What are the assumptions made in the rayleigh model curve to model the
software development activity?
Defect rate observed during development process is positively correlated with the
defect rate.
Same error injection rate
Defect: It is found in the product itself after it is shipped to the respective customer.
PART-B
1. Explain in Detail about the Ishikawa’s basic tools in software development (12)
UNIT-IV
PART-A (2 MARKS)
1. What are the strengths of Rayleigh model?
Compared to phase defect removal model, the rayleigh model is a formal parametric
work that can be used for projecting latent software defects when the development
work is complete .another strength of Rayleigh model is it provides an excellent
framework for quality management.
3. Write down the equation for Goel generalized non homogenous poisson
process model?
M(t) = a(1-e-btc)
14. Write down the general formula to calculate the cyclomatic complexity?
M=V(G)=e-n+2p
Where V(G)=cyclomatic number of G
E=number of edges.
N=number of nodes.
P=number of unconnected parts of the grap
PART- B
UNIT-V
PART-A (2 MARKS)
1. What are the management responsibilities regarding ISO 9001 requirements?
Management commitment, Customer focus, Quality policy, Planning, Responsibility,
Authority, Communication, and Management review.
2. Define SPICE.
SPICE (Software Process Improvement and Capability dEvelopement) standard
defines a set of requirements for software process assessment. The intent of the
standard is to assist organizations in developing an objective evaluation of the
efficacy of any defined software process.
5. Define CMM.
The capability maturity model (CMM) for s/w is a widely accepted set of guidelines
for developing high performance s/w organizations.
8. What are the components of the ISO 9000 series to which SPICE is related?
ISO 9001, ISO 9000-3, ISO 9004-4., ISO DIS.
11. What are the benefits that an international standard will provide to
industry?
1. Software suppliers will submit to just one process assessment scheme.
2. Software development organizations will have a tool to initiate and sustain a
continuous process improvement
3. Programme managers will have a means to ensure that their software development
is aligned with, and supports, the business needs of the organization.
14. What are the documents required to implement quality management system
in an organization?
1. Quality policy and quality objectives
2. Quality manual
3. Document to ensure the effective planning, operation and control of its processes
4. Records.
17. What are the different organizations to which the Malcolm Balridge award is
given?
1. Manufacturing
2. Service
3. Small businesses
18. What are the different process maturity levels?
1. Initial
2. Repeatable
3. Defined
4. Managed
5. Optimizing
19. Who are the steps organizations has to take to improve their software
capabilities?
1. Understand the current status
2. Develop a vision of the desired process
3. Establish a list of process improvement actions.
4. Produce a plan to accomplish the required actions.
5. Commit the resources to execute the plans.
ISO 9000 is a family of standards for quality management systems. ISO 9000 is
maintained by ISO, the International Organization for Standardization and is
administered by accreditation and certification bodies.
ISO 9001 is the internationally recognized standard for the quality management of
businesses. It applies to the processes that create and control the products and services
an organization supplies.