ABUS002-3-1-MBUS Page 1 of 2

QUESTION 1

(a) Explain THREE (3) roles of managers in an organisation according to Henry Mintzberg.
1. Interpersonal roles
include figurehead, leadership and liaison activities, involving people and other
ceremonial
2. Informational roles
include monitor, disseminator and spokesperson, involving in receiving and disseminate
information
3. Decisional roles
include entrepreneur, resource allocator and negotiator, involving in making choices
(15 marks)

(b) Describe Katz’s THREE (3) essential managerial skills needed by a manager.
1. Technical Skills: job-specific knowledge and techniques
2. Human Skills: ability to work well with people
3. Conceptual Skills: ability to think and conceptualize

(10 marks)

(Total 25 marks)

QUESTION 2

Every organisation will have its own specific way of classifying and grouping work activities
into departments. Describe with relevant examples each of the five forms of departmentalisation.

(Total 25 marks)

QUESTION 3

a) Explain with relevant examples THREE (3) types of communication networks.

1. Chain Communication
Communication flows according to the chain of command, both upward and downward
2. Wheel Communication
All communication flows in and out through the group leader to others in the group
3. All-Channel Communication
The communication flows freely among all members of the team
(10 marks)

Diploma Part 1 Asia Pacific University of Technology and Innovation XXXX/XX

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b) Describe any FIVE (5) barriers to effective interpersonal communication.

1. Filtering
The deliberate manipulation of information to make it more favorable to the receiver
2. Language
The different meanings of use words may interpret messages
3. Emotion
Disregarding rational and objective thinking process and substituting emotional
judgments when interpret messages
4. Defensiveness
When threatened, reacting a way that reduces ability to achieve mutual understanding
5. Information Overload
Quantity of information exceeds an individual’s capacity to process
6. National Culture
Cultures influence the form, formality, openness, patterns and use of information in
communications
(15 marks)

(Total: 25 marks)

QUESTION 4

(a) One of the four functions of management is planning. Explain with relevant examples
THREE (3) types of planning.
(10 marks)

(b) Explain with relevant examples Abraham Maslow’s hierarchy of needs theory.
1. Physiological
Human need fundamental needs such as food, water, oxygen, clothing and sleep to stay
alive.
2. Safety
This need is required to protect human from dangerous threats such as loss of job, food
and shelter.
3. Social
A person’s need to for affection, belongingness, acceptance and friendship
4. Esteem
Esteem needs bring satisfaction to individuals in terms of power, status, prestige and
self-confidence
5. Self-actualization
An individual desire to become a useful person according to his ability to maximize his
potential and achieve his dreams
(15 marks)

(Total: 25 marks)

Diploma Part 1 Asia Pacific University of Technology and Innovation XXXX/XX

ABUS002-3-1-MBUS Page 3 of 2

QUESTION 5

Describe with relevant examples any SIX (6) leadership traits.

1. Drive
2. Honesty and integrity
3. Intelligence
4. Extraversion
5. Self-confidence
6. Job-relevant knowledge
7. Desire to lead

(Total 25 marks)

QUESTION 6

(a) Determine and briefly explain the common characteristics of an organisation.

(12 marks)

(b) Explain with relevant examples the control process in management.

(13 marks)

(Total 25 marks)

Diploma Part 1 Asia Pacific University of Technology and Innovation XXXX/XX