Service Features

DTDC showcases exclusive features that endorse its brand and positioning. It maintains high standards
and quality with a set of simple principles and smart technology:

Reliability

DTDC tracks and traces the consignment with its customized software named Consignment Tracking and
Billing System (CTBS). Delivery commitment is ensured with added focus on minimizing possible delays
in the delivery timeline. The client is involved in the process, with transparency about the consignment
transit time and a feedback mechanism of the delivery details.
Safety

DTDC has incorporated a system of reports that double checks the consignment status right from
pickup, delivery and receipt of the Proof of Delivery (POD) details into the CTBS system and the
internet. A chain of records is generated for every process to which the consignment is subjected. This
also detects any damages to the consignment at every stage of its journey. The consignment is also
tracked at every stage to identify and minimize delays.
Security

For all bookings done over the counter and from cash counters, the cargo is physically checked for
restricted and banned items. The consignments picked up from regular customers are also subject to
random check for corrosive, poisonous or explosive contents or any other substance that may cause
damage to the mode of transportation of the cargo.

All airlines insist on a written declaration for every bag handed over for carriage. The format clearly
defines the list of hazardous products and incorporates the courier's acceptance of the stipulated
conditions as well. Should any of the banned or hazardous items be detected, the airline is authorized
to ban the transportation of the courier on all sectors with immediate effect.