Number Opened Opened by Short description Created Caller Impact

INC001014 ### System abel.tuter@example ### Abel Tuter 1 - High

1
INC001014 ### Administrat
System .comTets
annie.approver@ex ### (Architect)
Annie 3 - Low
0
WAT00010 ### Administrat
System ample.com ### Approver 3 - Low
02
INC001013 ### Administrat
System Reset the password ### Aileen 3 - Low
3
INC001013 ### Administrat
System for Aileen
Reset the Mottern
password ### Mottern
Edward 3 - Low
2
INC001013 ### Administrat
System for Edward Hicks on
Reset the password ### Hicks
Edward 3 - Low
1
INC001013 ### Administrat
System for Edward
Reset Hicks on
the password ### Hicks
Edward 3 - Low
0
INC001012 ### Administrat
System for Edward
Reset Hicks on
the password ### Hicks
Edward 3 - Low
9
INC001012 ### Administrat
System for Edward Hicks on
Reset the password ### Hicks
Edward 3 - Low
8
INC001012 ### Administrat
System for
ThisEdward
is a testHicks on ### Hicks
System 3 - Low
5
INC001012 ### Administrat
System test ### Administrat
Tami 3 - Low
2
INC001012 ### Administrat
System System ### Trybus
System 3 - Low
1
INC001012 ### Administrat
System Administrator
Zane Sulikowski ### Administrat
Zane 3 - Low
0
INC001011 ### Administrat
System System ### Sulikowski
System 3 - Low
2
INC001011 ### Administrat
Abel Tuter Administrator
Test ### Administrat
Abel Tuter 3 - Low
0
INC001010 ### (Architect)
System Test ### (Architect)
Faisal 3 - Low
7
INC001010 ### Administrat
System test ### Khan
Aileen 3 - Low
6
INC001010 ### Administrat
System Test SLA ### Mottern
Harold 1 - High
4
ACTI00010 ### Administrat
System ### Lewis 3 - Low
79
ACTI00010 ### Administrat
System ### 3 - Low
78
ACTI00010 ### Administrat
System ### 3 - Low
77
ACTI00010 ### Administrat
System ### 3 - Low
75
INC001010 ### Administrat
System ### Vikram 3 - Low
3
INC001010 ### Administrat
System Hi this is test demo ### Singh
Vikram 3 - Low
2
INC001010 ### Administrat
System Updated ### Singh
Vikram 2 - Medium
1
INC001010 ### Administrat
System Zane Sulikowski, ### Singh
Harold 3 - Low
0
INC001009 ### Administrat
System zane.sulikowski@ex
Reset the password ### Lewis
System 3 - Low
9
INC001006 ### Administrat
System for System
Callers Name , ### Administrat
System 2 - Medium
1
INC001005 ### Administrat
System Caller's email
sedrftgyhujk ### Administrat
Vikram 3 - Low
9
INC001005 ### Administrat
System edfghj ### Singh
Faisal 3 - Low
7
INC001005 ### Administrat
System awsedrftgy ### Khan
Kumar 3 - Low
6
INC001005 Administrat
### System qawsedrtfgyhuijko,pl Alam
### System 3 - Low
5
INC001005 ### Administrat
System ;'qwertyu ### Administrat
System 3 - Low
4
INC001005 ### Administrat
System ttt ### Administrat
Kumar 3 - Low
3
INC001005 ### Administrat
System qwertyui ### Alam
Bertie Luby 3 - Low
1
INC001005 Administrat
### System facsud ### System 3 - Low
0
INC001004 ### Administrat
System qwreqwe ### Administrat
new admin 3 - Low
8
INC001004 ### Administrat
System qqweer ### System 3 - Low
7
INC001004 ### Administrat
System qwert ### Administrat
System 3 - Low
4
INC001004 Administrat
### System sderftgyhjuk Administrat
### System 2 - Medium
2
INC001004 ### Administrat
System qwer ### Administrat
Annie 3 - Low
0
INC001003 ### Administrat
System dwer ### Approver
Annie 3 - Low
7
INC001003 ### Administrat
System 123456 ### Approver
System 3 - Low
4
INC001003 Administrat
### System awsedrftgyh Administrat
### System 3 - Low
2 Administrat Administrat
INC001003 ### System 123456789 ### Annie 3 - Low
0
INC001002 ### Administrat
System qwertyu ### Approver
Annie 3 - Low
8
INC001002 ### Administrat
System aSDA ### Approver
System 3 - Low
6
INC001002 ### Administrat
System 123456tyu ### Administrat
System 3 - Low
5
INC001002 ### Administrat
System ASDFGH ### Administrat
Kumar 3 - Low
3
ACTI00010 ### Administrat
System ### Alam 3 - Low
51
ACTI00010 ### Administrat
System ### 3 - Low
50
ACTI00010 ### Administrat
System ### 3 - Low
49
INC001001 ### Administrat
System Working on Incident ### Vikram 3 - Low
5
ACTI00010 ### Administrat
System ### Singh 3 - Low
45
ACTI00010 ### Administrat
System ### 3 - Low
44
ACTI00010 ### Administrat
System ### 3 - Low
43
ACTI00010 ### Administrat
System ### 1 - High
42
ACTI00010 ### Administrat
System ### 1 - High
41
ACTI00010 ### Administrat
System ### 3 - Low
40
ACTI00010 ### Administrat
System ### 3 - Low
36
ACTI00010 ### Administrat
System ### 3 - Low
36
ACTI00010 ### Administrat
System ### 1 - High
35
ACTI00010 ### Administrat
System ### 3 - Low
33
ACTI00010 ### Administrat
System ### ECMDB 1 - High
32
ACTI00010 ### Administrat
System ### Admin
new admin 2 - Medium
29
ACTI00010 ### Administrat
System ### 1 - High
28
ACTI00010 ### Administrat
System ### 1 - High
27
ACTI00010 ### Administrat
System ### 1 - High
26
ACTI00010 ### Administrat
System ### 3 - Low
17
ACTI00010 ### Administrat
System ### 3 - Low
15
ACTI00010 ### Administrat
System ### 3 - Low
14
ACTI00010 ### Administrat
System ### 3 - Low
04
ACTI00010 ### Administrat
System ### 3 - Low
12
ACTI00010 ### Administrat
System ### 3 - Low
11
ACTI00010 ### Administrat
System ### 3 - Low
10
ACTI00010 ### Administrat
System ### 3 - Low
09
ACTI00010 Administrat
### System ### 3 - Low
08
ACTI00010 ### Administrat
System ### 3 - Low
07
ACTI00010 ### Administrat
System ### 3 - Low
02
ACTI00010 ### Administrat
System value set to short ### 3 - Low
01
INC001001 Administrat
### System description 2 ### Vikram 3 - Low
1
INC001000 ### Administrat
System qwasdfsf ### Singh
Annie 3 - Low
6
INC001000 ### Administrat
System wertyui ### Approver
new admin 3 - Low
4
INC001000 ### Administrat
System asdasd ### System 3 - Low
3
INC001000 Administrat
### System adsasd Administrat
### System 3 - Low
2
INC000005 ### Administrat
ITIL User SAP Sales app is ### Administrat
Carol 1 - High
5
INC000004 ### Joe not accessible
Issue with email ### Coughlin
Joe 2 - Medium
7
INC000005 ### Employee
ITIL User The SAP HR ### Employee
Margaret 1 - High
3
INC000005 ### ITIL User application
SAP is not
Financial Grey
### Bud 1 - High
2 Accounting Richman
INC000005 ### ITIL User Manager can't ### Joe 1 - High
1
INC000004 ### access
NetworkSAP storage ### Employee
Beth Anglin 2 - Medium
9
INC000005 ### unavailable
Can't access ### Jerrod 1 - High
0
INC000004 ### Bud Exchange
Can't access server
SFA- ### Bennett
Bud 1 - High
6
INC000003 ### Richman
Fred Luddy software
my PDF docs are all ### Richman
Bow 2 - Medium
8
INC000003 ### David Loo locked
Issue with from editing ### Ruggeri
Carol 3 - Low
6
INC000003 ### David Loo networking
Reset my password ### Coughlin
Natasha 3 - Low
5
INC000003 ### David Loo File Server is 80% ### Ingram
David Loo 1 - High
3
INC000003 ### Don full
EMAIL- Needs
Server upgrade
Down ### Joe 3 - Low
2
INC000003 ### Goodliffe
Rick Berzle Again
Lost connection to ### Employee
Rick Berzle 3 - Low
0
INC000002 ### Rick Berzle the wireless
My disk network
is still ### Rick Berzle 3 - Low
8
INC000002 ### Rick Berzle having
Seem toissues. have an Can't ### Rick Berzle 3 - Low
6
INC000002 ### David Loo issue
Issue with
with my a webhard ### Fred Luddy 3 - Low
4
INC000002 ### David Loo page on wiki
New employee hire ### Fred Luddy 3 - Low
1
INC000001 ### Don EMAIL is slow when ### Joe 1 - High
3
INC000001 ### Goodliffe
Bow an attachment
Customer didn'tis ### Employee
Don 3 - Low
2
INC000001 ### Ruggeri
Don receive
Need new eFax ### Goodliffe
Don 2 - Medium
1
INC000001 ### Goodliffe
Don Blackberry
Need Oracle set10GR2
up ### Goodliffe
Fred Luddy 2 - Medium
0
INC000000 ### Goodliffe
Don installed
Reset my password ### Rick Berzle 1 - High
9
INC000004 ### Goodliffe
Joe Can't log into SAP ### Joe 1 - High
4
INC000004 ### Employee
Bow from
My deskmy laptop
phone ### Employee
Bow 1 - High
1
INC000004 ### Ruggeri
System does not work
JavaScript error on ### Ruggeri
Bud 2 - Medium
0
INC000003 ### Administrat
Bud hiring page
Trouble getting of to ### Richman
Bud 3 - Low
9
INC000003 ### Richman
David Loo Oregon
Requestmail for aserver
new ### Richman
Sam 1 - High
7
INC000003 ### Don service
Does not look like a ### Sorokin
Rick Berzle 1 - High
4
INC000003 ### Goodliffe
Don backup
Need help occurred
with ### Joe 1 - High
1
INC000002 ### Goodliffe
David Loo Remedy.
I can't get my we
Can ### Employee
Charlie 3 - Low
9
INC000002 ### David Loo weather
Please remove report the ### Whitherspo
Fred Luddy 1 - High
7
INC000002 ### David Loo latest
Need hotfix
to addfrom moremy ### Don 1 - High
5
INC000002 ### David Loo memory
I need a to laptop ### Goodliffe
Fred Luddy 3 - Low
0
INC000001 ### System replacement
Can't launch 64-bit ### Fred Luddy 2 - Medium
9
INC000001 ### Administrat
System Windows
Sales forecast 7 virtual ### Taylor 1 - High
8
INC000001 Administrat
### System spreadsheet
Rain is leaking is on Vreeland
### Bow 1 - High
6
INC000001 ### Administrat
ITIL User main DNS
I can't launch myServer ### Ruggeri
Fred Luddy 1 - High
5
INC000001 ### System VPN
Missingclientmysince
homethe ### Bow 1 - High
4
INC000006 ### Administrat
Joe directory
Unable to connect ### Ruggeri
Joe 2 - Medium
0
INC000000 Employee
### System to email
CPU load high for Employee
### Alejandro 1 - High
5
INC000000 ### Administrat
ITIL User over
Wirelessminutes
10 access is ### Mascall
Joe 1 - High
3
INC000000 ### ITIL User down
Forgot emailarea
in my ### Employee
Fred Luddy 1 - High
4
INC000000 ### Joe password
Can't read email ### Fred Luddy 1 - High
1
INC000000 Employee
### Joe Printer in my office ### Joe 1 - High
8
INC000000 ### Employee
Guest is out ofwhen
Hangs tonertrying ### Employee
Joe 1 - High
6
INC000005 ### System to print VISIO
Performance ### Employee
Bow 2 - Medium
8
INC000005 ### Administrat
System problems
Performance with email ### Ruggeri
Bertie Luby 3 - Low
7
INC000005 Administrat
### System problems
Unable to with wifi
access ### Rick Berzle 2 - Medium
9 Administrat team file share
INC000000 ### Joe Network file shares ### Fred Luddy 1 - High
2
INC000004 ### Employee
Luke access issue
Having problems ### Luke 2 - Medium
8
INC000005 ### Wilson
ITIL User with
SAP Sales Tools
Materials ### Wilson
Christen 1 - High
4
INC000001 ### Don Management is a
How do I create ### Mitchell
Joe 1 - High
7
INC000000 ### Goodliffe
Joe sub-folder
Need access to ### Employee
Joe 1 - High
7 Employee sales DB for the Employee
Active Priority State Category Assignment group Assigned to Updated
1 1 - Critical New Inquiry / ###
15 - In Progress Help
Inquiry / ###
1 Planning
5- New Help
Inquiry / ###
0 Planning
5- Closed Help
Inquiry / ###
1 Planning
5- New Help
Inquiry / ###
1 Planning
5- New Help
Inquiry / ###
1 Planning
5- New Help
Inquiry / ###
1 Planning
5- New Help
Inquiry / ###
1 Planning
5- New Help
Inquiry / ###
1 Planning
4 - Low New Help
Inquiry / ###
05 - Closed Help
Inquiry / ###
0 Planning
5- Closed Help
Software Core R&D group ###
1 Planning
5- New Software ###
1 Planning
5- In Progress Software Analysts Troy Mccoy ###
1 Planning
5- On Hold Inquiry / System ###
1 Planning
5- On Hold Help
Inquiry / Administrato
System ###
1 Planning
5- On Hold Help
Inquiry / Architects Administrato ###
0 Planning
3- Closed Help
Inquiry / RMA Approvers System ###
1 Moderate
5- In Progress Help
Inquiry / Administrato
System ###
0 Planning
5- Closed Help
Inquiry / Network Administrato
Fred Luddy ###
1 Planning
5- New Help
Inquiry / ###
1 Planning
5- New Help
Inquiry / ###
1 Planning
5- New Help
Inquiry / ###
1 Planning
5- New Help
Inquiry / ###
0 Planning
3- Closed Help
Inquiry / Fred Luddy ###
0 Moderate
5- Closed Help
Inquiry / Bernard ###
1 Planning
5- New Help
Inquiry / Laboy ###
1 Planning
4 - Low New Help
Inquiry / ###
05 - Closed Help
Inquiry / ###
0 Planning
5- Closed Help
Inquiry / ###
0 Planning
5- Closed Help
Inquiry / ###
05Planning
- Closed Help /
Inquiry ###
Planning
05 - Closed Help
Inquiry / ###
0 Planning
5- Canceled Help
Inquiry / ###
0 Planning
5- Closed Help
Inquiry / ###
05Planning
- Closed Help /
Inquiry ###
Planning
05 - Closed Help
Inquiry / ###
0 Planning
5- Closed Help
Inquiry / ###
0 Planning
5- Closed Help
Inquiry / ###
0 Planning
4 - Low Closed Help
Inquiry / ###
05 - Closed Help
Inquiry / ###
0 Planning
5- Closed Help
Inquiry / Fred Luddy ###
0 Planning
5- Closed Help
Inquiry / ###
05Planning
- Closed Help /
Inquiry ###
Planning Help
05 - Closed Inquiry / ###
0 Planning
5- Closed Help
Inquiry / ###
0 Planning
5- Closed Help
Inquiry / ###
0 Planning
5- Closed Help
Inquiry / ###
0 Planning
5- Closed Help
Inquiry / ###
1 Planning
5- In Progress Help
Inquiry / ###
1 Planning
5- In Progress Help
Inquiry / ###
1 Planning
5- In Progress Help
Inquiry / ###
0 Planning
5- Closed Help
Inquiry / CAB Approval Howard ###
0 Planning
5- Closed Help
Inquiry / Johnson ###
0 Planning
5- Closed Help
Inquiry / ###
0 Planning
5- Closed Help
Inquiry / ###
1 Planning
1 - Critical In Progress Help
Inquiry / ###
1 1 - Critical In Progress Help
Inquiry / ###
15 - In Progress Help
Inquiry / ###
1 Planning
5- In Progress Help
Inquiry / ###
1 Planning
5- In Progress Help
Inquiry / ###
1 Planning
1 - Critical In Progress Help
Inquiry / Risk Managers ###
15 - In Progress Help
Inquiry / ###
1 Planning
1 - Critical In Progress Help
Inquiry / ###
1 2 - High On Hold Help
Software ATF User ###
0 1 - Critical Closed Inquiry / Compliance ###
1 1 - Critical On Hold Help
Inquiry / Managers ###
1 1 - Critical New Help
Inquiry / ###
15 - New Help
Inquiry / ###
1 Planning
5- New Help
Inquiry / ###
1 Planning
5- New Help
Inquiry / ###
1 Planning
5- New Help
Inquiry / ###
1 Planning
5- New Help
Inquiry / ###
1 Planning
5- New Help
Inquiry / ###
1 Planning
5- On Hold Help
Inquiry / ###
1 Planning
5- In Progress Help
Inquiry / ###
15Planning
- In Progress Help /
Inquiry ###
Planning
15 - In Progress Help
Inquiry / ###
1 Planning
5- In Progress Help
Inquiry / ###
1 Planning
5- In Progress Help
Inquiry / Audit Managers ###
15Planning
- In Progress Help
Hardware Audit Managers ###
Planning
05 - Closed Inquiry / ###
0 Planning
5- Closed Help
Inquiry / ###
0 Planning
5- Closed Help
Inquiry / ###
05Planning
- Closed Help /
Inquiry Scott Seixas ###
Planning
1 1 - Critical In Progress Help Service Desk Beth Anglin ###
13 - In Progress Inquiry / Software Beth Anglin ###
1 Moderate
1 - Critical In Progress Help
Inquiry / Software Beth Anglin ###
1 1 - Critical In Progress Help
Software Software Fred Luddy ###
1 1 - Critical In Progress Software Software Don ###
1 2 - High In Progress Network Hardware Goodliffe
Don ###
1 1 - Critical In Progress Hardware Hardware Goodliffe
Beth Anglin ###
13 - New Software Software ###
0 Moderate
4 - Low Closed Software Service Desk Luke Wilson ###
05 - Closed Inquiry / Network Luke Wilson ###
0 Planning
5- Closed Help
Inquiry / Service Desk Luke Wilson ###
0 Planning
1 - Critical Closed Help
Inquiry / Hardware Don ###
05 - Closed Help
Inquiry / Hardware Goodliffe
David Loo ###
0 Planning
5- Closed Help
Hardware Network David Loo ###
0 Planning
5- Closed Inquiry / Service Desk Don ###
0 Planning
5- Closed Help
Hardware Hardware Goodliffe
Don ###
0 Planning
5- Closed Inquiry / Service Desk Goodliffe
ITIL User ###
0 Planning
5- Closed Help
Inquiry / Beth Anglin ###
0 Planning
1 - Critical Closed Help
Inquiry / Software David Loo ###
05 - Closed Help
Software Database David Loo ###
0 Planning
3- Closed Inquiry / Hardware ITIL User ###
0 Moderate
4 - Low Closed Help
Database Database Don ###
0 1 - Critical Closed Inquiry / Service Desk Goodliffe
David Loo ###
1 2 - High In Progress Help Fred Luddy ###
13 - In Progress Hardware ITIL User ###
1 Moderate
3- On Hold Inquiry / ITIL User ###
1 Moderate
5- New Help
Network Network ###
1 Planning
3- In Progress Inquiry / Service Desk Howard ###
0 Moderate
1 - Critical Closed Help
Software Software Johnson
David Loo ###
1 1 - Critical New Inquiry / David Loo ###
15 - New Help
Inquiry / Service Desk Don ###
1 Planning
2 - High New Help
Software Goodliffe
ITIL User ###
1 1 - Critical New Hardware ITIL User ###
15 - New Inquiry / ITIL User ###
1 Planning
2 - High New Help
Software Bud ###
1 1 - Critical New Richman
ITIL User ###
1 1 - Critical New Hardware Hardware ITIL User ###
1 1 - Critical New Software Software Don ###
0 1 - Critical Closed Inquiry / Goodliffe
Bud ###
03 - Closed Help
Inquiry / Network Richman
David Loo ###
0 Moderate
1 - Critical Closed Help
Hardware Hardware Bud ###
1 1 - Critical In Progress Network Network Richman
Beth Anglin ###
0 1 - Critical Closed Inquiry / Service Desk Bud ###
0 1 - Critical Closed Help
Network Service Desk Richman
Charlie ###
0 1 - Critical Closed Inquiry / Hardware Whitherspoo
ITIL User ###
0 1 - Critical Closed Help
Software Software Howard ###
1 4 - Low In Progress Inquiry / Analysts Johnson
Troy Mccoy ###
15 - New Help
Inquiry / ###
13Planning
- In Progress Help /
Inquiry Analysts Troy Mccoy ###
Moderate Help
1 1 - Critical On Hold Network Network Howard ###
1 4 - Low On Hold Johnson
Rosie ###
1 1 - Critical On Hold Software Service Desk Mathews ###
1 1 - Critical New Inquiry / Service Desk Fred Luddy ###
1 1 - Critical On Hold Help
Database David Loo ###
Updated by Created by
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