FG SSSQ0101 Unarmed-Security-Guard 21-11-2017

Facilitator Guide
Sector
Private Security
Unarmed
Sub-Sector
Commercial and Industrial
Security
Guard
Occupation
Guarding
Reference ID: SSS/Q0101, Version 1.0
NSQF Level: 4
Published by
Unifiers Social Ventures Pvt. Ltd.
B-100, LGF, Sarvodya Enclave
New Delhi - 110017, India
Email: contactus@unifiers.in
Website: www.unifiers.in
All Rights Reserved,

First Edition, March 2016
ISBN 978-1-111-22222-45-7
Printed in India at
Wings Marketing Communications
401, Patpad Ganj Industrial Area
New Delhi - 110092
Copyright © 2016
Unifiers Social Ventures Pvt. Ltd.
B-100, LGF, Sarvodya Enclave
New Delhi - 110017, India
Email: contactus@unifiers.in
011-41073077/41072977
Disclaimer
The information contained herein has been obtained from sources reliable to Security Sector Skill
Development Council. Security Sector Skill Development Council disclaims all warranties to the accuracy,
completeness or adequacy of such information. Security Sector Skill Development Council shall have no
liability for errors, omissions, or inadequacies, in the information contained herein, or for interpretations
thereof. Every effort has been made to trace the owners of the copyright material included in the book. The
publishers would be grateful for any omissions brought to their notice for acknowledgements in future
editions of the book. No entity in Security Sector Skill Development Council shall be responsible for any loss
whatsoever, sustained by any person who relies on this material. The material in this publication is
copyrighted. No parts of this publication may be reproduced, stored or distributed in any form or by any
means either on paper or electronic media, unless authorized by the Security Sector Skill Development
Council.
Skilling is building a better India.
If we have to move India towards
development then Skill Development
should be our mission.
Shri Narendra Modi

Prime Minister of India
iii
iii
Facilitator Guide
Facilitator Guide
iv
iv
Acknowledgements
In Private Security Sector, Security Supervisor is an important job role. Supervisors lead and work with security guards
to secure life and property. They assign work and ensure compliance to organisational standing operating procedures
and instructions. Amongst the security personnel present at any site, security supervisor is expected to identify
potential risk and threats and respond in time to avert accidents, crimes and other emergencies.
For imparting training to aspiring supervisors, need for a quality training material was always felt. During the prepa-
ration of this Facilitator Guide for Security Supervisor, we received useful inputs and encouragement from the
Private Security Sector and Security Sector Skill Development Council (SSSDC). Handbook has been enriched by the
recommendations and inputs so received.
Amongst the others, we specifically acknowledge the unstinted support received from SSSDC, Central Association of
Private Security Industry, Topsgrup, Scientific Security Management Services Pvt Ltd, Force 1 Guarding Service Pvt
Ltd, Force 10 Protection Services Pvt Ltd and GDX Facility & Management Services Pvt Ltd in completing the project.
With the release of the Facilitator Guide, we are hopeful that the requirements of the trainees and trainers will be
met, adequately.
v
Facilitator Guide
About this Guide
This Facilitator Guide is designed to enable tra
National Occupational (NOS) is covered across Un
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The Facilitator Guide is aligned to the Qualification Pack (QP) and National
….. Occupational Standards
(NOS) drafted by Security Sector Skill Development Council (SSSDC) and ratified by National Skill
Development Corporation.
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10. Security in industrial deployments (SSS/N0110)
11. Positive projection of self and the organisation (SSS/N0111) Time Tips
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Post this training, the participant will be able to perform their task as an Unarmed Security Guard.
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Unarmed Security Guard
Table of Contents
Assistant Beauty Therapist
Page
S.No. Modules and Units
No.
1. Introduction to Security 1
Table of Contents
Unit 1.1 - Objectives of the Program 3
Unit 1.2 - Private Security Sector 6
S.No Modules and Units Page No
Unit 1.3 - Role of an Unarmed Security Guard 12
1. Introduction 1
Unit 1.4 - Code of Conduct and Commencing Duties 14
Unit 1.1– Icebreaker 3
2. Security Tasks and Basic Security Practices (SSS/N0101) 17
Unit 1.2– Objectives of the Course 5
Unit 2.1 - Risks and Threats 19
Unit 1.3–Planning
Unit 2.2 - Emergency Beauty and Wellness Industry in India 6 22
Unit 1.4–
Unit 2.3 - Disaster Career Progression
Management 7 25
2. - Security
Unit 2.4 Basic Skincare Treatment (BWS/N0101)
Organisations 9 27
UnitControl
Unit 2.5 - Crowd 2.1–Facial Care and Face Cleanup Process 11 30
Unit 2.6 - Weapons and Firearmsof Face Cleaning
Unit 2.2–Techniques 13 32
3. Legal Knowledge (SSS/N0102)
Unit 2.3 – Handling the Client 15 35
Unit 3.1 - IPC Unit
– 1860,
2.4 –CrPC – 1973
Health and Other
and Safety Acts
Standards 17 37
Unit 3.2
3. - PSARA
Basic– Epilation
2005 andServices
Private(BWS/N0102)
Security Agencies Central Model Rules - 2006 19 41
Unit 3.3 - Rules Concerning
Unit 3.1 –WaxingEmployment
Services of Private Security Personnel 21 43
Unit 3.4 - Procedure

Unit 3.2 for Joining in
– Threading the Investigations and Giving Statement in the Court
Services 23 45
4. Provide
4. Private Guarding
Manicure and Service
Pedicureto People,
Services Property and Premises (SSS/N0103)
(BWS/N0401) 25 47
Unit 4.1Observation,
Unit 4.1 - Guarding, –Preparing Yourself andPatrolling
Briefing, the Client and Search 27 49
Unit 4.2–Carrying Out Manicure Services 29
Unit 4.2 - Guard Designated People, Property and Premise 52
Unit 4.3–Carrying Out Pedicure Services 31
Unit 4.3 - Security, Communication, Personal Protective Equipment and Security Systems 54
Unit 4.4–Post-Treatment Procedures 33
Unit 4.4 - Documentation 57
5. Assistance to the Beauty Therapist (BWS/N0103) 35
5. Access Control (SSS/N0104)
Unit 5.1 –Arranging Tools and Products 37
59
Unit 5.1 - Access

UnitControl
5.2–Cleaning Up Post-Treatment Waste 39 61
Unit 5.2
6. - Identification
Health and and Authorization
Safety (BWS/N9002)Papers 41 64
Unit 6.1 – Cleaning, Sterilizing, and Setting Up Equipment 43
6. Carry Out Screening and Search to Maintain Security (SSS/N0105) 67
Unit 6.2 –Guidelines for Disposing Waste 45
Unit 6.1 - Screen and Search People and Material Passing Through the Area of Control 69
7. Annexures 47
Unit 6.2 - Screen and Search Vehicles Passing Through the Area of Control 72
Annexure I: Training Delivery Plan 48
Annexure II: Assessment Criteria 51
vii vii
Facilitator Guide
Assistant Beauty Therapist

7. Parking Control (SSS/N0106) 75
Unit 7.1 - Parking Control 77
8. Table of Contents
Security Escort (SSS/N0107) 81
Unit 8.1 - Security Escort 83

S.No Modules and Units Page No
9. Health and Safety (SSS/N0108) 87
1. Introduction 1
Unit 9.1 - Health and Hygiene 89
Unit 1.1– Icebreaker 3
Unit 9.2 - Outdoor Training 91
Unit 1.2– Objectives of the Course 5
Unit 9.3 - Fire Safety 94
Unit 1.3– Beauty and Wellness Industry in India 6
Unit 9.4 - FirstUnit
Aid1.4–
andCareer
CPR Progression 7 97
Unit 9.5
2. - HIVBasic
and AIDS
Skincare Treatment (BWS/N0101) 9 102
10. Unit 2.1–Facial

Security in Commercial andCare and FaceDeployment
Industrial Cleanup Process
(SSS/N0109) 11 105
Unit 2.2–Techniques
Unit 10.1 - Security in Commercialof and
Face Industrial
Cleaning Deployment 13 107
Unit 2.3 – Handling the Client 15
11. Positive Projection of Self and the Organisation (SSS/N0111) 111
Unit 2.4 – Health and Safety Standards 17
Unit 11.1 - Communication Skills 113
3. Basic Epilation Services (BWS/N0102) 19
Unit 11.2 - Interpersonal and Intrapersonal Skills 119
Unit 3.1 –Waxing Services 21
Unit 11.3 - Time Management and Goal Setting
Unit 3.2 – Threading Services 23
122
Unit 11.4
4. - Gender Sensitivity
Manicure and Pedicure Services (BWS/N0401) 25 124
12. Annexure Unit 4.1 –Preparing Yourself and the Client 27 129
Unit 4.2–Carrying Out Manicure Services 29
Annexure I 130
Unit 4.3–Carrying Out Pedicure Services 31
Annexure II 140
Unit 4.4–Post-Treatment Procedures 33
5. Assistance to the Beauty Therapist (BWS/N0103) 35
Unit 5.1 –Arranging Tools and Products 37
Unit 5.2–Cleaning Up Post-Treatment Waste 39
6. Health and Safety (BWS/N9002) 41
Unit 6.1 – Cleaning, Sterilizing, and Setting Up Equipment 43
Unit 6.2 –Guidelines for Disposing Waste 45
7. Annexures 47
Annexure I: Training Delivery Plan 48
Annexure II: Assessment Criteria 51
viii vii
Facilitator Guide
iv
ix
Facilitator Guide
Facilitator Guide
iv
x
1. Introduction
Unit 1.1 – Objectives of the Program
Unit 1.2 – Private Security Sector
Unit 1.3 – Role of an Unarmed Security Guard
Unit 1.4 – Code of conduct and commencing duties
1
Facilitator Guide
Key Learning Outcomes
At the end of this module, you will be able to:

1. Identify the objectives of the program
2. Learn the role and responsibilities of a security supervisor
3. Get an overview of the Private Security Sector
4. Understand the concept of security
5. Identify the need for security
6. Explain about the Private Security Sector and Major Players
7. Define Security and Careers in the private Security Sector
8. Identify the role and responsibilities of an Unarmed Security Guard
9. Learn about the Career in private security industry
10. Understand code of conduct for Unarmed Security Guards
11. Recognise aspects of code of conduct
12. Recognise importance of commencing duties correctly
13. Understand important terms related to commencing duties
2
…..
…..
Facilitator Guide
UNIT 1.1: Objectives of the Program
SymbolsAbout
Used this Guide
This Facilitator Guide is designed to enable training for the specific Qualification Pack (QP). Each
Unit Objectives
National Occupational (NOS) is covered across Unit/s.
Key Learning Objectives for the specific NOS mark the beginning of the Unit/s for that NOS. The symbols
used in this book are described below.
Key Learning Steps Notes Unit
Outcomes ….. Objectives
…..
At the end of this unit, students will be able to:
Practical • Identify the objectives of the program
Exercise
signed to enable training for the specific Qualification Pack (QP). Each
Summarize
) is covered across Unit/s.

• Learn the role and responsibilities of a security supervisor
the specific NOS mark the beginning of the Unit/s for that NOS. The symbols
ed below.
• Get an overview of the Private Security Sector

vi
Symbols Used
!
1.1.1 Note
Steps Time Tips Notes Objectives Do
This is the first session of the program. Introduce yourself, the program and its purpose in detail. Explain the background,
the duration of the training assessment and finally how the program will make them to get a job ready. Ensure the
Ask Explain Elaborate Field Visit Practical Lab
participants
gned to enable! training understand
for the specific Qualification Pack (QP). Each how their entire month will be structured and how they will benefit from the course. Answer
covered across Unit/s.
below.
their
e specific NOS mark the beginning ofquestions
Demonstrate
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the Unit/s for that NOS. The
NotesExercise
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n Elaborate
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e Team Activity
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vi
Say
Good morning and a very warm welcome to all the participants to this training program ‘Unarmed Security Guard’.
Example
y Summary Role Play Example
vi beginning of the Unit/s for that NOS. The symbols
1.1.3 Do
the specific NOS mark the
ed below. !
Tips Notes Objectives Do
Introduce yourself with your name, background and your role in the training program.
Elaborate
Give the students a background of the training program. Talk about:
Field Visit Practical Lab
1. The total duration of the program

2. How their day will be divided
Team Activity Facilitation Notes Learning Outcomes Say
Example
Summary
3. Periodic assessments
Role Play Example
!
4. Final assessments
Tips 5. Your expectations from them about their conduct, laying ground rules
vi
Notes Objectives Do
n Elaborate Field Visit Practical Lab
e Team Activity
1.1.4 Say Facilitation Notes Learning Outcomes Say
Now that you understand what the program is all about us get to know each other better.
Example
vi
3
Facilitator Guide
Demonstrate Exercise Team Activity Facilitation Notes Learning Outcomes Say
1.1.5 Activity
Example
Resources Activity Summary Role Play Example
Take a ball of wool and get the participants in a circle. You are also a part of the circle. Tell them here is a ball of wool, I
am going to hold one end of the thread in my hand and throw the ball to anyone. So please be alert and do not let the vi
ball fall. Whoever gets the ball, please introduce yourself (name, and one adjective that best describes you) hold the
thread and throw it to anyone you want. Slowly all participants will be connected to each other.
Debrief
Ask them now that we know each other can you see what we have created. Wait for answers. Tell them, “We have
created a web, a web of energy.” Ask everyone to loosen their hold on the thread and say, “See if we leave the thread
he specific NOS mark the beginning of the Unit/s for that NOS. The symbols
ed below.
how the web looses connectivity and we hold it tight we remain connected. Similarly as we do this program and
study together, each one is responsible for the learning and maintaining friendly environment in the group. So be
responsible, alert and
Facilitator Guide engaged.”
About this Guide

Skill Practice
Time Resources
Ice Breaker used in this book are described below. 1 hr Small writing pads, pens, white board, marker
…..
!
….. and ball of wool
Elaborate Field Visit Practical Lab
e Team Activity
Symbols Used
Now let us start the unit by talking about objectives of the program.
Example
FacilitatorPack
ned to enable training for the specific Qualification Guide
(QP). Each
covered across
y
Unit/s.
Summary Role Play Example
!
specific NOS mark the beginning of the Unit/s for that NOS. The symbols
below. Steps Time Tips Notes Objectives Do
vi
About this Guide
1.1.7 Ask This Facilitator Guide is designed to enable training for the specific Qualification Pack (QP). Each
Ask Explain Elaborate Field Visit
Practical Lab

Ask the participants
….. which are the top five private security agencies in India. Wait for their response and then write
down their suggestions on the board and link it with the one given in the Participant Handbook in order to create an
…..
interactive learning session. Example
1.1.8 Do
vi
!
Symbols Used
Share with the participants about the objectives of the program.
!
Team Activity
1.1.9 Elaborate
Facilitation Notes Learning Outcomes
Ask
Say
Explain Elaborate Field Visit Practical Lab

Example
Summary
Overview of the program
Role Play Example
This program will facilitate an overview of: Demonstrate Exercise Team Activity Facilitation Notes Learning Outcomes Say
Example
vi
• Security Industry
• Behavioural, Professional and Technical skills required for performing your job effectively
vi
4
…..
Symbols Used
!
• How to perform a guard’s duties effectively
• Handling various deployments (commercial, industrials etc.)

Facilitator Guide
• Developing a relationship with clients, colleagues, visitors and others while performing duties effectively
About this Guide

1.1.10 Activity Key Learning Objectives for the specific NOS mark the beginning of the Unit/s for that NOS. The symbols
Example
Resources …..Activity Summary Role Play Example

…..
Ask the participants to refer to Participant Handbook and study in detail about objectives of the program, so that when
they are asked question regarding it they are able to answer it. vi
Skill Practice Time Resources

Self Study Symbols Used 1 hr Small writing pads, pens, participant
!
handbook
1.1.11 Notes for Facilitation Demonstrate Exercise Team Activity Facilitation Notes Learning Outcomes Say
• Ask the participants if they have any questions Example
• Encourage other participants to answer it and to encourage peer learning in the class
• Clarify all doubts of participants

vi
• Ask them to answer the questions given in the participant manual

• Ensure that all the participants answer every question
5
Key Learning Objectives for the specific NOS mark the beginning of the Unit/s for that NOS. The
symbols used in this book are described below.
…..
…..
Facilitator Guide
UNIT 1.2: Private Security Sector

Facilitator Guide
Symbols Used
Outcomes
Unit Objectives
About this Guide
Key Learning National Occupational (NOS) is covered across Unit/s.
Steps Notes Unit
signed to enable training for the specific Qualification Pack (QP). Each Objectives
Key Learning
Unit/s. Objectives for the specific NOS mark the beginning of the Unit/s for that NOS. The symbols
) is covered across
ed below. …..
Practical
…..
• Understand the concept of security
Exercise Summarize
• Identify the need for security

• Explain about the Private Security Sector and Major Players
vi
• Define Security and Careers in the private Security Sector
Symbols Used
gned to enable training for the specific Qualification !Pack (QP). Each
below.
Steps
1.2.1 Note
! the beginning of the Unit/s for that NOS. The symbols
e specific NOS mark
Time Tips Notes Objectives Do

This unit talks about Private Security Sector.
e
1.2.2 Say
Demonstrate
Team Activity
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Facilitation Notes
Team Activity
Learning Outcomes
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Say
Learning Outcomes Say
Example
Example
the
y specific NOS mark the beginning
Summary Role Playof the Unit/sExample
for that NOS. The symbols
ed below.
vi
!
Tips
1.2.3 Do
vi
Notes Objectives Do
1. Begin with revising the topics explained in the previous session. Ask the following questions:
Elaborate Field Visit
• What are the objectives of the program?
Practical
Lab
ed below.
2. Encourage the participants to give their response
3. Ensure that the class should not lose focus

Example
Summary ! 4. Clarify any doubts that they may have

Role Play Example
Notes
5. Tell them about what they are going to learn in this session
Tips Objectives Do
vi
e Team Activity
!
Now let us begin with a new session which is about Private Security Sector. In the previous sessions we have had a clear
Example
understanding about the objectives of the program, now we will talk about Private Security Sector.

vi
e Team Activity
Now let us understand what do we mean by security?

Example
vi
6
Facilitator Guide
About this Guide

1.2.7 Do
! Key Learning Objectives for the specific NOS mark the beginning of the Unit/s for that NOS. The symbols
…..
a. Share with the participants about what is security?

…..
Elaborate
b. Take them through some methods in which society maintains its security
c. Discuss about the places where we need security

d. Share about the assets which needs to be protected and secured

Example
Summary
e. Share with them the reasons for hiring private security for individuals and organisations.
Role Play Example
Symbols Used
f. Talk to them about the threats from which protection is required.
vi Facilitator Guide !
1.2.8 Elaborate
About this Guide
Ask This Facilitator
Explain Guide isElaborate
designed to enableField training
Visit for the specific Qualification
Practical Lab Pack (QP). Each
Security is the degree of resistance to, or protection from, any harm. It applies to any vulnerable and valuable asset,
such as a person,…..dwelling, community, nation, or organisation.

…..
Industrial security is a process which creates a safe environment to conduct business activities within the organisation
Example
without loss or disruption and to establish a system which would protect the enterprise from actual, potential, internal
or external loss-causing threats.

vi
Refer to Participant Handbook (Pg. 5-6) to explain to the participants in detail about the following:
a. Methods in which
SymbolsaUsed
society maintains its security
b. Places where we need security!
c. Reasons for hiring private security by individuals and organisations
d. Assets needs to be protected/secured

e. Threats from which protection is needed Ask Explain Elaborate Field Visit Practical Lab
1.2.9 Activity
Example
Divide the class into two groups and then ask both the groups to share their views regarding the following:
vi
• Methods in which a society maintains its security
• Places where we need security
• Reasons for hiring private security by individuals and organisations
• Assets needs to be protected/secured
• Threats from which protection is needed
At the end of the activity reiterate about the concept discussed above in order to conclude the activity in a proper
manner.

Group Discussion 1 hr Small writing pads, pens, participant handbook
7
Facilitator Guide
1.2.10 Activity
Example
uide 1. Divide the class into groups A and B

is designed to enable training for the specific Qualification Pack (QP). Each vi
2. Group A will recall commercial domains of security
l (NOS) is covered across Unit/s.
es for the specific NOS mark the beginning of the Unit/s for that NOS. The symbols
escribed below.
3. Group B will recall industrial domains of security

4. The group which recalls 10 domains first will be a winner
Facilitator Guide
5. Say Go, and count down for 5 minutes

About this Guide
Skill Practice
Time Resources
d …..
!
Name the security
…..
domain 1 hr Small writing pads, pens, participant handbook
Exercise
1.2.11 Say
e Symbols Used
Let us now discuss about the role of private security.
Facilitator
esigned to enable training for the specific Qualification PackGuide
(QP). Each Example
S) is covered across Unit/s.

r the specific NOS mark the beginning of the Unit/s for that NOS. The symbols
!
Activity Summary Role Play Example
bed below.
About this Guide
1.2.12 Ask vi
Key Learning Objectives
Ask for the specific
ExplainNOS mark the beginning of the
Elaborate Unit/s
Field Visit for that NOS. The symbols
Practical Lab
Ask the participant

…..
about the role of private security. Write down their steps/ points they share on a flip chart/ black
…..
board and link it with the steps/points given in the Participant Handbook in order to create an interactive and interesting
learning session. Example
e
!
Tips
1.2.13 Do Notes Objectives Do
vi
Symbols Used
Take the participants through the role of private security.
in Elaborate Field Visit Practical Lab
!
se Team Activity
1.2.14 Elaborate
Ask
Say

Example
ty Summary
To protect the business, people, property, material, information and environment from all types of risks and losses and
Role Play Example
ensure safe premises. Demonstrate Exercise Team Activity Facilitation Notes Learning Outcomes Say
Security is therefore a process, a system and not an act. Utmost care should be taken to describe its role, objectives,
vi
Example
authority and control. Resources Activity Summary Role Play Example
What is security?
vi
a. Management of risks (crime, fire, accidents, terror and other hazards)

b. Loss prevention (production, theft, pilferage) by Misuse, Neglect, Damage and Wastage (MNDW)
c. Personnel security
d. Security of information (IT, Documents)
e. Workplace (Departmental) security
f. Environmental security
8

1.2.15 Activity
Example
ide
Ask the participants to refer to Participant Handbook and study in detail about role of private security, so that when
s designed to enable training for the specific Qualification Pack (QP). Each
NOS) is covered across Unit/s.
they
s for the specific NOS mark
scribed below.
areof the
the beginning asked question
Unit/s for that NOS. The symbols regarding it they are able to answer it.
vi
Skill Practice
Facilitator Guide Time Resources
Self Study 1 hr Small writing pads, pens, participant handbook
About this Guide
d …..
…..
Time
!
Tips
• Share with the participants about Private Security Sector and service.
xplain
•
Elaborate
Share with the participants about private security services
• Take them through the key segments of global market

xercise Team Activity Facilitation Notes Learning Outcomes Say
Symbols Used
• Share with them about the key players
Example
Facilitator Guide
!
ctivity Summary Role Play Example
1.2.17 Elaborate
vi About this Guide
Ask This Explain
Facilitator Elaborate
Guide is designed Field Visitfor the specific
to enable training Practical Lab (QP). Each
Qualification Pack
Key segments of the global market

The security services comprise of manned security, electronic security systems, cash solutions, and others. Manned
…..
…..
security accounts for the biggest part of the security services market with a 62% share. Manned security is predominantly Example
a manpower intensive service. Security systems and cash solutions are the other significant segments.
The Key players

vi
G4S and Securitas are the market leaders in the private security sector, followed by a diverse group of companies,
including ISS, Secom, Brinks and Prosegur.
Symbols Used
Major players have varied business models. While G4S and Prosegur focus on an integrated business model with
presence across all the segments of
!
the security services industry, other players such as Securitas, Secom and Brinks
specialise in few segments.
Refer to Participant Handbook (Pg. 7-8) to explain the participants in detail about private security services by referring
to the table and chart given in the book.
1.2.18 Activity
Example
Divide the class into two groups and then ask both the groups to share their views regarding the following:
vi
1. Private security services

2. Key segments of global market
3. Key players
9
Facilitator Guide
gned to enable training for the specific Qualification Pack (QP). Each
s covered across Unit/s.
below.
At the end of the activity reiterate about the concept discussed above in order to conclude the activity in a proper way.
e specific NOS mark the beginning of the Unit/s for that NOS. TheGuide
Facilitator symbols
About this Guide

Skill Practice
Time Resources
Group Discussion
used in this book are described below. 1 hr Small writing pads, pens, participant handbook
…..
…..
!
Tips
• Share with the participants about security sectors in India

Symbols Used
Elaborate
• Field Visit Practical Lab
Share with them about the key players in India
!
1.2.20 Elaborate
Facilitator Guide
Example

The Private SecurityAbout Sector

this Guide in India finds its origins in the early 1970s. Currently, India has the largest private guard-
force in the world and
vi this force
National Occupational is across
(NOS) is covered
Demonstrate employed
Unit/s. Exercise in various deployments across the country. Despite the high numbers, the
Team Activity Facilitation Notes
security industry in….. the country is still in its infancy and is growing at high rates. The sector in the country is regulated
Example
by the Private Security

…..
Agencies (Regulation) Act 2005.
The main area of focus of private security sector is of guarding services (private security guards). Other key services
undertaken by the sector are: vi
a. Personal Protection
b. Cash Management
c. ATM Security Symbols Used
d. Investigations Services !
e. Special Event Security Steps Time Tips Notes Objectives Do
Refer to Participant Handbook (Pg-9) to explain the participants about the key players of private security industry in
India.
1.2.21 Activity
Example
Divide the participants in four groups and make them play a quiz on private security sector in India and its key players.
The winning group will be called leading group for the week. At the end of the activity reiterate about Private Security vi
Sector in India and its key players, in order to conclude the activity in a proper manner.

Quiz 1 hr Small writing pads, pens, participant handbook
10
…..
…..
Facilitator Guide
About this Guide

!
1.2.22 Do
ime Tips Notes Objectives Do

Symbols Used
Share with the participants …..…..about Central Association of Private Security Industry.
plain Elaborate Field Visit Practical Lab
!
ercise
1.2.23 Elaborate
Team Activity Facilitation Notes Learning Outcomes
Ask
Say

Example
tivity Summary
Central Association of Private Security Industry (CAPSI): CAPSI made its unpretentious beginning in 2005 and has
Role Play Example
emerged as largest industrySymbols

body Used
for private security agencies in India, whose combined strength is over seven million
private security personnel. CAPSI's governing processes are being guided by board of governors having former army
vi
Example
!
generals, veteran police and para-military officers, high ranking intelligence professionals from premier governmental
intelligence agencies and leading industry captains.

vi

vi

11
…..
…..
Facilitator Guide
Facilitator Guide
UNIT 1.3: Role of an Unarmed Security Guard

About this Guide
Symbols Used
) is covered acrossLearning
Key Unit/s. Objectives for the specific NOS mark the beginning of the Unit/s for that NOS. The symbols
…..
Unit Objectives
ed below.
…..

Outcomes Objectives

Practical • Identify the role and responsibilities of an Unarmed Security Guard
Exercise Summarize
• Learn about the Career in private security industry

vi
Symbols Used
below.
Steps
1.3.1 Note
e specific NOS mark
This unit talks about Role of an Unarmed Security Guard.

e
1.3.2 Say
Demonstrate
Team Activity
Exercise
Facilitation Notes
Team Activity
Learning Outcomes
Facilitation Notes
Say
Example
Example
) is covered across Unit/s. vi
ed below.
! mark the
the specific NOS
Tips
vi
1.3.3 Do
beginning of the Unit/s for that NOS. The symbols
Notes Objectives Do
• What do you understand by CAPSI?
Practical Lab
• List down the key segments of global market.


Example

ed below.Summary Role Play Example
! 4. Clarify any doubts that they may have

vi
Tips
Notes Objectives Do
e Team Activity
1.3.4 SayFacilitation Notes Learning Outcomes Say
Now let us begin with a new session which is about Role of an Unarmed Security Guard. In the previous sessions
Example
y
!
Summary we have had a clear understanding about Private Security Sector, now we will talk about Role of an Unarmed
Role Play Example
Tips
Security Guard.
Notes Objectives Do
vi
e Team Activity
As an Unarmed Security Guard one has a huge responsibility. The very lives of people may be in your hands. You will
Example
y Summary be trusted with information that many other people are not allowed to know. You will be responsible for property that
Role Play Example
vi
12
ned to enable training for the specific Qualification Pack (QP). Each
specific NOS mark the beginning of the Unit/sFacilitator
Guide
below.
About this Guide

is not your used
own
Key Learning and that
Objectives for may
the specific
in this book are described below.
NOS markbe worth
the beginning asfor that
of the Unit/s much as several million. Your duties can cover everything from looking for
NOS. The symbols
safety hazards to enforcing company rules to taking charge in an emergency.

…..
…..
Let us discuss about role and responsibilities of unarmed security guard.
!
Tips
• Share with the participants about role and responsibilities of unarmed security guard.
Symbols Used
Elaborate
• Discuss withFacilitator
Field Visit
them
PracticalGuide the career ladder of unarmed security guard.
Lab
!
About
Say
this Guide
1.3.7 Elaborate Example
Ask
Key Learning
ExplainObjectives for the specific NOS
Elaborate mark
Field Visitthe beginning of the Unit/s for that
Practical Lab NOS. The symbols
Summary Role Play Example used in this book are described below.
General duties and

…..
…..
responsibilities
•
vi
Observing and reporting Demonstrate Exercise Team Activity Facilitation Notes Learning Outcomes Say
Deterring and detecting crime

Example
•
• Keeping good public relations

• Responding to emergencies vi
• Controlling access
Symbolsand
Used using alarm systems
• Patrolling !
• Controlling traffic Steps Time Guide
Facilitator Tips Notes Objectives Do
• Finding and reporting safety hazards

Refer to participant handbook (Pg 12-13) to study in detail about role and career ladder of an unarmed security guard.
About this Guide
Demonstrate used in this book are
Exercise Teamdescribed
Activity below.
Facilitation Notes Learning Outcomes Say
…..
1.3.8 Activity …..

Example
Ask the participants to refer to Participant Handbook and study in detail about role and career ladder of an unarmed
security guard, so that when they are asked question regarding it they are able to answer it. vi
Skill Practice
Symbols Used Time Resources
Self Study ! 1 hr Small writing pads, pens, participant handbook
• Clarify all doubts of participants vi

13
…..
…..
Facilitator Guide
UNIT 1.4: Code of Conduct and Commencing Duties

Facilitator Guide
Symbols Used
Unit Objectives
About this Guide
signed to enable training for the specific Qualification Pack Notes
Steps (QP). Each Unit
Outcomes Key Learning Objectives for the specific NOS mark the beginning of the Unit/s for
Objectives
that NOS. The symbols
ed below. …..
…..
Practical • Understand code of conduct for Unarmed Security Guards

Exercise Summarize
• Recognise aspects of code of conduct

• Recognise importance of commencing duties correctly
vi
• Understand important terms related to commencing duties
Symbols Used
!
below. Steps
1.4.1 Note
e specific NOS mark
This unit talks about code of conduct and commencing duties.

e
1.4.2 Say
Demonstrate
Team Activity
Exercise
Facilitation Notes
Team Activity
Learning Outcomes
Facilitation Notes
Say
Example
Example
signed to enable training for the Activity

Resources specific Qualification Pack (QP). Each
ed below.
1.4.3 Do
vi
! vi
• List down the general duties of unarmed security guard.
Practical Lab


Example
Summary
! 4. Clarify any doubts that they may have
Role Play Example
Tips
Notes
Objectives Do

vi
e specific NOS mark the beginning of the Unit/s for that NOS. The symbols
below.
e Team Activity
Now let us begin with a new session which is about code of conduct and commencing duties. In the previous sessions
Example
y Summary we have had a clear understanding about Role of an Unarmed Security Guard, now we will talk about code of conduct
Role Play Example
and commencing duties.

vi
!
Tips
Share with the participants about code of conduct.


14
Example

About this Guide
Symbols This
Used Facilitator Guide is designed to enable training for the specific Qualification Pack (QP). Each Unarmed Security Guard
! below.
used in this book are described
…..
…..
1.4.6 Elaborate Ask Explain Elaborate Field Visit Practical Lab
The Code of Conduct underlines the important behavioural and operational rules. While performing duties, a guard
has to follow certain rules and regulations. An Unarmed Security Guard deployed at the main gate represents the
company as he is the first person who interacts with visitors visiting the facility/site. He is the one through whom, the Example
company intends Symbols

to convey
Used and enforce its instructions and guidelines to be followed. An Unarmed Security Guard has
to follow certain rules to carry out! his duties effectively and efficiently. An Unarmed Security Guard performs duties in
accordance with the rules and regulations of the employer and the law of the land.
Steps Time
vi
Refer to participant handbook (Pg 15) to study in detail about code of conduct which an unarmed security guard must
follow. Ask Explain Elaborate Field Visit Practical Lab
1.4.7 Activity
Example
Ask the participants to refer to Participant Handbook and study in detail about code of conduct, so that when they are
Facilitator Guide
asked question regarding it they are able to answer it.

vi
d below.
About this Guide

Skill Practice
Time Resources
…..
…..
Self Study 1 hr Small writing pads, pens, participant handbook
!
Tips
Symbols Used
Share with the participants about the important points to be kept in mind while commencing duty.
!
Team Activity
1.4.9 Elaborate
Ask
Say

Example
Summary
Some of the important points to be kept in mind while commencing duty:
Role Play Example
Always report on time for commencement of duty so that proper handing/taking over can be done. (15 minutes
•
before duty starts)
Example
vi
• Report to your senior or reporting authority on duty.

• Report on duty in uniform and in good health. If not feeling well, take prior permission/leave.
vi
• Know the site and the post instructions thoroughly.

• Never leave your post unattended/vacant. In case of emergency, call reliever.
• Always check that the equipment allotted at the post is in working condition.
• Check the documents/registers for any pending work or important point.
• Make a note of work which is not completed in the previous shift and the reason for the same.
• Update yourself with the events that happened in the previous duty. If any problem occurred, understand the
reason and action taken in the previous shift.
• Check if any important instruction is given/any important visit planned.
15
…..
…..
Facilitator Guide
• Inspect the area. Symbols Used
• Familiarise with nearby building and facilities.

!
• Check/count stores according to inventory.

• Clarify all doubts of participants vi

16
2. Security Tasks and Basic

Security Practices
Unit 2.1 – Risk and Threats
Unit 2.2 – Emergency Planning
Unit 2.3 – Disaster Management
Unit 2.4 – Security Organisations
Unit 2.5 – Crowd Control
Unit 2.6 – Weapons and Firearms
SSS/N0101
17
Facilitator Guide

1. Identify and respond to the risks and threats faced by an organisation where you are deployed
2. Identify and report hazards and emergencies.
3. List down the organisations dealing with hazards, disasters and emergencies
4. Understand different type of emergencies
5. Understand emergency planning
6. Understand the role of a security guard during emergencies
7. Effectively perform emergency response
8. Learn about disaster management
9. Handle situations of disaster confidently
10. Learn about different security organisations
11. Understand process of crowd control
12. Recognise various methods of crowd control
13. Effectively control a crowd
14. Queue management
15. Recognise common weapons used in public and police
16. Identify improvised explosive devices
18
…..
…..
Facilitator Guide
UNIT 2.1: Risk and Threats
SymbolsAbout
Used this Guide
Unit Objectives
Key Learning
) is covered across Unit/s. Objectives for the specific NOS mark the beginning of the Unit/s for that NOS. The symbols
theKeyspecific
LearningNOS mark the beginning of the Unit/s for that NOS. The
Steps symbols
Notes Unit
below. …..
edOutcomes Objectives
…..
Practical • Identify and respond to the risks and threats faced by an organisation where you are deployed
Exercise Summarize
• Identify and report hazards and emergencies.

• List down the organisations dealing with hazards, disasters and emergencies
vi
Symbols Used
Steps
2.1.1 Note
e specific NOS mark Time Tips Notes Objectives Do
below.
This unit talks about risk and threats.
2.1.2 Say
e Team Activity Facilitation Notes Learning Outcomes Say
Example
Example
the
y specific NOS mark the beginning
Summary Role Playof the Unit/sExample
ed below.
vi
!
Tips
2.1.3 Do
vi
Notes Objectives Do
Begin with revising the things explained in previous session. Ask the following questions
enable training Field
signed toElaborate
for Visit
• List down the code of conduct for an unarmed security guard.
Practical
the specific Qualification Lab
Pack (QP). Each
ed below. 1. Encourage the participants to give their response

Example
Summary
! 3. Clarify if they have any doubts
Role Play Example
Tips
4. Tell them about what they are going to learn in this session.
Notes Objectives Do
vi
e Team Activity
!
Now let us begin with a new session which is about risk and threats. In the previous sessions we have had a clear
Example
understanding about code of conduct and commencing duties, now we will talk about risk and threats.

vi
e Team Activity
Let us discuss about Example
y Summary
• Risk
Role Play Example
• vi
Threat
• Hazards
19
Facilitator
Symbols Used Guide
!
Risk: Facilitator Guide
Risk is the potential of losing something of value. Values (such as physical health, social status, emotional wellbeing or
financial wealth)About
can this beGuidegained or lost when taking risk resulting from a given action, activity and/ or inaction, foreseen Example
or unforeseen. Risk can also be across

defined as the intentional interaction with uncertainty. Security at an assignment, in
National Occupational (NOS) is covered
ResourcesUnit/s. Activity Summary Role Play Example
fact, includes safety.
…..
vi
Threat:
…..
A threat is a possible danger that might exploit a vulnerability to breach security and thus cause possible harm. A threat
can be either "intentional" (i.e., intelligent; e.g., an individual cracker or a criminal organization) or "accidental" (e.g.,
the possibility of a computer malfunctioning, or the possibility of a natural disaster such as an earthquake, a fire, or a
Storm) or otherwise a circumstance, capability, action, or events.
Hazards: Symbols Used
A hazard is a situation that poses! a level of threat to life, health, property, or environment. Most hazards are dormant
or potential, with only a theoretical risk of harm; however, once a hazard becomes "active", it can create an emergency
situation. A hazardous situation that has come to pass is called an incident.

Refer to participant handbook (Pg-21-23) to study the types of risks, hazards and threats.
e
esigned to enable training for the specific Qualification Pack (QP). Each
S) is covered across Unit/s. Demonstrate Exercise Team Activity Facilitation Notes Learning Outcomes Say
2.1.7 Activity
bed below. Example
Ask the participants to get into groups and make them play a quiz on types of risks, hazards and threats. The group
which gives the maximum answer will be awarded with a gift hamper. vi

Quiz 1 hr Small writing pads, pens, participant
!
handbook
below.
e Team Activity
Let us discuss about some common risk and threats that may be witnessed by a guard.
Example
vi
!
Tips
Share with the participants about some common risk and threats that may be witnessed by a guard.
Example
vi
20
About this Guide
Symbols
ThisUsed
Facilitator Guide is designed to enable training for the specific Qualification Pack (QP). Each Unarmed Security Guard
used in this book are described! below.
…..
…..
Some common threats and risks that may be witnessed by a guard are:
• Unauthorised entry and trespass
Eve-teasing and molestation

Example
•
Resources Symbols
ActivityUsed Summary Role Play Example
• Robbery/theft/pilferage/shoplifting
!
• Murder/suicide Steps Time
vi
Refer to participant handbook (Pg-24) to explain about the common threats and risks that may be witnessed by a
Facilitator Guide
guard. Ask Explain Elaborate Field Visit Practical Lab
About this Guide

Demonstrate National Occupational
Exercise (NOS)
Team is covered
Activity across Unit/s.
2.1.11 Activity
Example
…..
…..
Ask the participants to refer to participant handbook and study in detail about common threats and risks that may be
witnessed by a guard, so that when they are asked question regarding it they are able to answer it. vi

Symbols Used
Self Study 1 hr Small writing pads, pens, participant
!
handbook

vi

21
…..
…..
Facilitator Guide
UNIT 2.2: Emergency Planning

Facilitator Guide
Symbols Used
Key Learning
Outcomes
Unit Objectives
About this Guide
This Facilitator Guide is designed to enable training
Steps Notes for the specific Qualification
Unit Pack (QP). Each
National Occupational (NOS) is covered across Unit/s. Objectives
Key Learning
signed to enable
used in
) is covered across
trainingObjectives for the specific
for the specific NOS mark
Qualification
this book are described below.
Unit/s.
Packthe beginning
(QP). Each of the Unit/s for that NOS. The symbols
….. mark the beginning of the Unit/s for that NOS. The symbols
the specific NOS
ed below.
Practical
….. • Understand different type of emergencies
Exercise Summarize
• Understand emergency planning

• Understand the role of a security guard during emergencies
vi
• Effectively perform emergency response
Symbols Used
!
! Unit/s.
covered across Steps
2.2.1 Note
below. Tips Notes
This unit talks about emergency planning.
Objectives Do
e
2.2.2 Say
Demonstrate
Team Activity
Exercise
Facilitation Notes
Team Activity
Learning Outcomes
Facilitation Notes
Say
Learning Outcomes
Example
Say
Resources Activity
Example
y) is covered Summary
across Unit/s. Role Play Example
ed below.
vi
2.2.3 Do
vi
!
signed toElaborate
Field Visit
Practical
•
enable training for the specific Qualification
List down the types of risk, hazard, threats.
Lab
Pack (QP). Each
ed below.

Example
Summary ! 4. Clarify any doubts that they may have

Role Play Example
Notes
Tips Objectives Do
vi
e Team Activity
!
Now let us begin with a new session which is about emergency planning. In the previous sessions we have had a clear
Example
y Summary understanding about risk and threats, now we will talk about emergency planning.
Role Play Example

vi
e Team Activity
An emergency is a situation that carries an instant threat to life, property, or environment. An emergency can escalate
Example
y Summary into a disaster if not handled properly. As security personnel are organised, uniformed, and trained professionals, they
Role Play Example
vi
22
Facilitator
he specific NOS mark the beginning of the Unit/s for that NOS. TheGuide
symbols
ed below.
About this Guide

…..
have a special…..role in handling emergencies and ensuring that they do not escalate.
Let us discuss about emergency in detail.
!
Tips
• Share with the participants about emergency planning

Symbols Used
Elaborate
• Discuss with them about common organisational emergencies
!
Emergencies can be classified as:

•vi Natural emergencies: Emergencies that occur naturally are known as natural emergencies. e.g. floods, earthquakes
etc. Example
Man-made emergencies: These emergencies are caused by human intentions or acts. e.g. theft, assault, bomb
•
threat etc. vi
s covered across Unit/s. • Accidental emergencies: An emergency that happens by chance. Natural, human or machine fault is responsible
Facilitator Guide
d below.
for such an emergency. e.g. gas/oil leak, fire etc.
Types of emergencies:
About this Guide
• Strike andKey
Labour Unrest
Learning Objectives for the specific NOS mark the beginning of the Unit/s for that NOS. The symbols
• Lockout …..
…..
Refer to participant handbook (Pg-26-27) to explain about common organisational emergency and emergency planning.
!
Tips
• Share with the participants about role of an unarmed security guard in emergency
Symbols Used
Elaborate • Share with the participants about different organisations dealing with emergencies
!
Summary
Role of an unarmed security guard in emergency:
Role Play Example
•
vi
Protect life and property at the site and assist the management as required by them.
Ensure that there is no vandalism and prevent escalation leading to a disaster.

Example
•
• If police is deployed, work in close coordination with them.

• Be firm but do not antagonise the striking workers or get into any argument with them. vi
• Protect willing workers who are not part of the strike conditions and unfair labour practices strike (Contention over
unfair labour practices on the part of the employer).
• Facilitate smooth entry and exit of willing workers.
• Observe the striking workers and report untoward and violent incidents.
• Make a video record of the strike for future reference and evidence.
23
Facilitator Guide
Facilitator Guide
About this Guide
Provide First Aid

….. and emergency medical help if required.
…..
•
• Put in place all emergency procedures and carry out lawful instructions of the management as per company code.
Different organisations dealing with emergencies:
There are different organisations that deal with emergencies. A guard should always know which organisation to
contact in case of different emergencies. Some organisations dealing with emergencies include:
• Police Symbols Used
• Fire Department !
• Medical Services (Ambulance)

Refer to participant handbookAsk
(Pg-28-30) to explain about the different organisations dealing with emergencies.
Facilitator Guide
Demonstrate
About
Exercise
this Guide
2.2.10 Activity
Example
Resources ….. Activity Summary Role Play Example
…..
Ask the participants to get into groups and discuss about the organisations dealing with emergencies. Ask them to
vi
make notes and share it with the class.

Group Discussion Symbols Used 1 hr Small writing pads, pens, participant
! handbook
• Encourage other participants to answer the questions and to encourage peer learning in the class
• Clarify all doubts that the participants may have vi

24
Facilitator Guide
signed to enable
About this Guide
training
UNIT 2.3: Disaster Management
for the specific Qualification
National Occupational (NOS) is covered acrossPack (QP). Each
Unit/s.
Symbols Used
Key Learning
he specific NOS
usedmark thebook
in this beginning of the Unit/s
are described below.for that NOS. The symbols
ed below.
…..
Key Learning
Outcomes
…..
Unit Objectives Steps Notes Unit
Objectives

Practical
• Learn about disaster management
Exercise Summarize
• Handle situations of disaster confidently

Symbols Used vi
!
! 2.3.1 Note
This unit talks about disaster management.

e
Demonstrate
Team Activity
2.3.2 Say Exercise Team Activity
Facilitation Notes
Say
Example
Example

vi
vi
d below.
Fig 2.3.1 Disasters
!
Tips
1. Begin with revising the topics explained in the previous session. Ask the following question:
Elaborate
•
Field Visit
What are the different organisations dealing with emergencies?
Practical Lab
• List down the role of an unarmed security guard in emergency.


Example
Summary 3. Ensure that the class does not lose focus

Role Play Example
4. Clarify if they have doubts

vi
25
!
Tips Notes Objectives
Facilitator Guide
Do
e
!
Team Activity
Now let us begin with a new session which is about disaster management. In the previous sessions we have had a clear
Example
Do
understanding about emergency planning, now we will talk about disaster management.
2.3.5 Say
vi
below.
Disaster management (or emergency management) is the creation of plans through which communities reduce
Example
y Summary
vulnerability to hazards and cope with disasters. Disaster management does not avert or eliminate the threats; instead
Role Play Example
it focuses on creating plans to decrease the impact of disasters. Failure to create a plan could lead to damage to assets,
Facilitator Guide
human mortality, and lost revenue.

vi
Events covered byAbout

disaster this Guide
management include acts of terrorism, industrial sabotage, fire, natural disasters (such as
earthquakes, hurricanes,
This Facilitator etc.),
Guide public
is designed disorder,
to enable training
industrial
for the specific Qualification Pack (QP). accidents,
Each and communication failures.
…..
…..
!
Tips
Share with the participants about various types of disasters

Elaborate Elaborate:Field Visit Practical Lab
Types of disaster are:

Team Activity
• Earthquake
Symbols Used
Example
• Flood Facilitator Guide !

• Landslide Steps Time Tips Notes Objectives Do
•
vi Urban Flooding About this Guide
Refer to participant handbook (Pg-32-36)

Objectives for the specificto explain
the beginning ofabout the types of disaster in detail.
Key Learning NOS mark the Unit/s for that NOS. The symbols
…..
Demonstrate …..Exercise Team Activity Facilitation Notes Learning Outcomes Say
2.3.7 Activity Resources Activity Summary Role Play

Example
Example
Ask the participants to refer to participant handbook and study in detail about types of disasters, so that when they are
asked question regarding it they are able to answer it. vi
Skill Practice
!
Self study 1 hr Small writing pads, pens, participant
handbook
Encourage other participants to answer it and to encourage peer learning in the class
•
• Clarify all doubts of participants. vi

26
Facilitator Guide
About this Guide
signed to enable
) is covered across
training UNIT 2.4: Security Organisations
for the specific acrossPack
Qualification Unit/s.
(QP). Each
Key Learning
used
he specific NOS in this
mark thebook are described
beginning below.
of the Unit/s for that NOS. The symbols
ed below. …..
Symbols…..Used
Key Learning
Outcomes
Objectives

Practical • Learn about different security organisations
Exercise Summarize
Symbols Used
ned to enable training for the specific Qualification
vi Pack (QP). Each
!
Steps
2.4.1 Note
specific NOS mark
below. Time Tips Notes Objectives Do
This unit talks security organisations.

e
2.4.2 Say
Demonstrate
Team Activity
Exercise
Facilitation Notes
Team Activity
Learning Outcomes
Facilitation Notes
Say
Example
Example
mark the beginningActivity
he specific NOS Resources Summary
of the Unit/s for that Role Play
NOS. The symbols Example
ed below. Summary Role Play Example
2.4.3 Do
vi
!
vi
1. Begin with revising the things explained in previous session. Ask the following questions
Explain the different types of disasters.Encourage the participants to give their response
signed toElaborate
for Visit
the specific Qualification Pack (QP).
Lab Each
) is covered across Unit/s. •Practical
ed below.

Example
!
Summary 4. Clarify if they have any doubts
Role Play Example
vi
e Team Activity
!
Now let us begin with a new session which is about security organisations. In the previous sessions we have had a clear
Example
understanding about disaster management, now we will talk about security organisations.

vi
e Team Activity
The Indian Armed Forces are the military forces of the Republic of India, which fucntion under Ministry of Defence. It
Example
Summary consists of four professional uniformed services:

Role Play Example
• Indian Army
vi
• Indian Navy
• Indian Air Force
• Indian Coast Guard
27
…..
Facilitator Guide
…..
2.4.6 Do
!
Share with the participants about the following in detail by referring to participant handbook (Pg 38-41):
Symbols Used
Indian Army
•
!
• Indian Navy
Facilitation Notes Learning Outcomes SaySteps Time Tips Notes Objectives Do
Team Activity
• Indian Air Force Example
Summary
• Indian Coast Guard
Role Play Example Ask Explain Elaborate Field Visit Practical Lab
e vi
2.4.7 Activity
S) is covered across Unit/s. Example
bed below.
Provide the participants with various badges and ask them to identify which badge of Indian Army, Indian Navy and
Indian Air Force. vi
Ask them to put the badges which belong to Indian army in one box, badges which belong to Indian Navy in another
box and finally badges which belong to Indian Air Force in third box. Participants can take the help of rank chart.

Facilitator Guide
!
Identification 1 hr Various badges and boxes
About this Guide

n Elaborate Field Visit Practical Key Learning
Lab Objectives for the specific NOS mark the beginning of the Unit/s for that NOS. The symbols
2.4.8 Say
…..
…..
Let us now discuss about the following by referring to Participant Handbook (Pg-42-45)
Example
y Summary
a. Central Para Military Force
Role Play Example
b. Central Armed Police Forces

vi
c. Border Security Force

Symbols Used
d. Central Industrial Security Force
!
e. Indo-Tibetan Border Police Force Steps Time Tips Notes Objectives Do
f. Shastra Seema Dal

g. National Security Guard
2.4.9 Activity
Example
a. Prepare a 20 questions quiz on CAPF

b. Ask questions from the class vi
c. Felicitate the participants who gives maximum correct answers

Quiz 1 hr Small writing pads, pens, participant
handbook
28
Symbols Used
!
2.4.10 Notes for FacilitationDemonstrate Exercise Team Activity Facilitation Notes Learning Outcomes Say
Encourage other participants to answer it and to encourage peer learning in the class
•

29
Facilitator Guide
Facilitator Guide
UNIT 2.5: Crowd Control
Symbols Used
Key Learning
Outcomes
Unit Objectives
About this Guide
National OccupationalSteps Notes
(NOS) is covered across Unit/s. Unit
Objectives

signed to enable training
used in forare
this book thedescribed
specific below.
Qualification Pack (QP). Each
…..
Understand process of crowd control

ed below. …..
Practical • Exercise Summarize
• Recognise various methods of crowd control

Effectively control a crowd
vi
•
• Queue management
Symbols Used

2.5.1 Note
Time Notes
Steps
! Tips Objectives Do
below.
Tips This unit talks security organisations.
Notes Objectives Do
2.5.2 Say
Example
e Good morning and a very warm welcome to all the participants to this training program ‘Unarmed Security Guard’.
Resources Activity Summary
Example Role Play Example
y is coveredSummary
S) across Unit/s. Role Play Example
vi
bed below.
!
Tips
2.5.3 Do
vi
Notes Objectives Do
e Elaborate Field Visit
• Explain the different types of disasters.
Practical Lab
bed below.

Example
Summary
Role Play Example
Tips
Notes Objectives Do
vi
e Team Activity
2.5.4 Say
! Now let us begin with a new session which is about crowd control. In the previous sessions we have had a clear
Example
y
Tips
Summary understanding about disaster management, now we will talk about crowd control.
Notes
Role Play
Objectives
Example
Do

vi
e Team Activity
2.5.5 Say
A crowd is defined as a large and definable group of people. The members of a crowd are not necessarily part of an
Example
y Summary organisation and they may think and act individually.

Role Play Example
vi
30
…..
…..
2.5.6 Do
!
Symbols Used
Share with the participants about types of crowd and crowd controlling techniques.
Elaborate Field Visit Practical Lab !
Team Activity
2.5.7 Elaborate
Example
Ask
Say
Summary Types of crowd

Role Play Example
Casual crowd: Gathers around a passing event and its members have little interaction with one another, like a crowd
vi
at a streetFacilitator play.Guide
Example
d below.
Conventional crowd: Gathers for a socially sanctioned purpose.
Expressive crowd:
About this Gathers
Guide specifically for the purpose of letting out emotions. vi
Aggressive crowd: Focuses
Key Learning Objectives for the specific on
athespecific
NOS mark action
beginning of the Unit/s or
for that NOS. goal. This crowd is controlled or guided by a leader and is determined
The symbols
to accomplish a specific goal.

…..
…..
Refer to participant handbook (Pg-46-47) to explain about the types of disaster in detail.
2.5.8 Do
!
Facilitator Guide
Share with the participants
Symbols Used about queuing.
!
About this Guide
2.5.9 Elaborate
Example
Ask Explain ….. Elaborate Field Visit Practical Lab
…..
Summary
A queue management system is used to control queues. Queues of people form in various situations and locations in a
Role Play Example
queue area. The process of queue formation and propagation is defined as queuing theory.
vi
Types of queue
Example
Structured queues: Here people form a queue in a fixed, predictable position, such as at supermarket checkouts, some
other retail locations such as banks, airport security and so on. Unstructured queues: Where people form a queue in
vi
unpredictable and varyingSymbols

locations
Used
and directions. This is often the case in some forms of retail, taxi queues, ATMs and
at periods of high demand in many situations.
!
Refer to participant handbook (Pg-48) to explain about the queuing in detail. Steps Time Tips Notes Objectives Do
• Clarify all doubts of participants.

vi

• Ensure that all the participants answer every question.
31
Facilitator Guide
Facilitator Guide
About this Guide

UNIT 2.6: Weapons and Firearms
Symbols Used
Key Learning
signed to enable trainingObjectives for the specific
Qualification Packthe beginning
used in
) is covered across this book are described below.
Unit/s.
Unit Objectives
the specific NOS
ed below.
…..
Outcomes Objectives

Practical • Recognise common weapons used in public and police
Exercise Summarize
• Identify improvised explosive devices

vi
Symbols Used
!
!
2.6.1 Note
This unit talks weapons and firearms.

below.
e
2.6.2 Say
Demonstrate
Team Activity
Exercise
Facilitation Notes
Team Activity
Learning Outcomes
Facilitation Notes
Say
Learning Outcomes
Example
Say
e Good morning and a very warm welcome to all the participants to this training program ‘Unarmed Security Guard’.
Resources Activity
Example
S)
y is coveredSummary
across Unit/s. Role Play Example
bed below. vi
!
Tips
2.6.3 Do
vi
Notes Objectives Do
e
• What do you understand by crowd management?
Practical Lab

bed below.

Example
Summary
Role Play Example
Tips
Notes Objectives Do
vi
e Team Activity
! Now let us begin with a new session which is about weapons and firearms. In the previous sessions we have had a clear
Example
y Tips
Summary understanding about crowd control, now we will talk about weapons and firearms.
Notes
Role Play Objectives
Example Do
n Elaborate vi Field Visit Practical Lab
e Team Activity
A weapon is any device that is used to cause damage or harm to living things, structures or vehicles. There are a
Example
y Summary number of weapons that are used by police or other law enforcement agencies and also by public. For a security guard,
Role Play Example
it is important to recognise these weapons and also know the legal procedure of carrying these weapons. Weapons can
be anything from a mere stick or stone to a rifle or a bomb.
vi
32
…..
….. Unarmed Security Guard
2.6.6 Do
!
• Share with the participants about some common weapons

Symbols Used
Share with the participants about explosive detective equipments
•
!
Summary
2.6.7 Elaborate
Role Play
Example
Example
Some common Facilitator

weapons Guide
are:
• vi
Gun Demonstrate Exercise Team Activity Facilitation Notes Learning Outcomes Say
Example
• Rifle About this Guide

Resources This Facilitator
Activity Guide is Summary
designed to enable
Roletraining
Play for theExample
specific Qualification Pack (QP). Each
• Pistol Key Learning Objectives for the specific NOS mark the beginning of the Unit/s for that NOS. The symbols
Revolver
….. vi
• …..
• Bomb
• Grenade
Explosive detective equipments are:
• Explosives Vapor Detector (EVD)
Symbols Used
• X-ray baggage scanner
!
• Door Frame Metal Detector
• Hand Held Metal Detector

e • Sniffer Dogs Ask Explain Elaborate Field Visit Practical Lab
bed below.
2.6.8 Activity
Example
Divide the classFacilitator

intoGuidefive groups and ask them to make a chart on weapons used by police and explosive detective
equipments. The best chart will be pinned up on the board in order to encourage passive learning. vi
About this Guide

Skill Practice
Key Learning Objectives for the specific NOS mark the beginning of the Unit/s for that NOS. The symbols Time Resources
…..
! Chart Making ….. 2 hr Small writing pads, pens, pencils, colour
Tips Notes Objectives Do pencils, scale, eraser
e Team Activity
Let us now discuss about

Symbols Usedthings to note down when you receive a call about bomb threat.
Example
y Summary Role Play Example !

2.6.10 Elaborate
vi
In case you receive a call about a bomb threat from a caller, remember to note down and ask for the following
information: Demonstrate Exercise Team Activity Facilitation Notes Learning Outcomes Say
Example
33
vi
Facilitator Guide
Facilitator Guide
About this Guide

Accent of the caller

• Area where explosive

…..
…..
is placed
• Background sounds, if any
• Listen to caller and do not interrupt him/her
• Obtain maximum information from caller
• Ask where and why bomb has been placed?
• Type of bomb?
Symbols Used
• Name of the caller !

Facilitator Guide
• Group to which the caller belongs to
Remember, in case of a bomb threat, do not panic. Contact your supervisors and police and assist in evacuation.
About this Guide
Demonstrate Exercise
used in this bookTeam Activity
are described Facilitation Notes Learning Outcomes
below. Say
2.6.11 Activity
…..
Example
…..
Ask the participants to refer to participant handbook and study in detail about things to note down when a call for
bomb threat is received, so that when they are asked question regarding it they are able to answer it.
vi

Symbols Used
!
handbook

vi

34
3. Legal Knowledge
Unit 3.1 – IPC – 1860, CrPC – 1973 and Other Acts
Unit 3.2 – PSARA – 2005 and Private Security Agencies Central Model Rules - 2006
Unit 3.3 – Rules Concerning Employment of Private Security Personnel
Unit 3.4 – Procedure for Joining in the Investigations and Giving Statement in the Court
SSS/N0102
35
Facilitator Guide

1. Understand the applicable provision of the Indian Penal Code, 1860
2. Understand the applicable provision of Code of Criminal Procedure, 1973
3. Understand the applicable provision of the Arms Act - 1959
4. Understand the applicable provision of Explosive Act, 1884 and The Explosive Substances Act, 1908
5. Understand the applicable provision of Universal Declaration of Human Rights Act - 1948
6. Understand the applicable provision of Employees’ Provident Fund
7. Understand the applicable provision of Employee’s State Insurance
8. Understand the applicable provision of Working hours, leave, minimum wage
9. Understand the applicable provision of Private Security Agencies (Regulation) Act - 2005
10. Understand the applicable provision of the Private Security Agencies Central Model Rules - 2006
36
…..
…..
Facilitator Guide
UNIT 3.1: IPC – 1860, CrPC – 1973 and Other Acts
SymbolsAbout
Used this Guide
Unit Objectives
Key Learning
signed to enable training for the specific Qualification Pack Notes
Steps (QP). Each Unit
…..
ed below.
Practical • Understand about legal provisions and offences

Exercise Summarize
• Understand applicable sections of the Indian Penal Code (IPC)

Understand applicable sections of the Code of Criminal Procedure (CrPC)
vi
•
Symbols Used
!
3.1.1 Note
This is the fourteenth session of the program which talks about Indian Penal Code-1860 and Code of Criminal
gned to enable! training for the specific Qualification Pack (QP). Each
e specific NOS mark
Tips the beginning of the Unit/s for
Notes that NOS. The symbols
Procedure -1973
Objectives Do
below. Ask Explain Elaborate Field Visit Practical Lab

e Team Activity
Example
Good morning and a very warm welcome to this training program ‘Unarmed Security Guard’. Before we begin this
Example
y Summary
session let us have a quick recap of the previous session.
Role Play Example
vi
vi
!
signed to enable
the specific Tips

3.1.3 Do
training for the specific Qualification Pack (QP). Each
Notes of the Unit/s
NOS mark the beginning Objectives
for that NOS. TheDo
symbols
ed below.
Elaborate
•
Field Visit
What do you understand by Proprietary Security?
Practical Lab
• What is the role of private security sector?

• What do you understand by controlling authority?

Example
Summary 2. Encourage the participants to give their response

Role Play Example

vi

Tips
Notes Objectives Do
e Team Activity
Now let us begin with a new session which is about Indian Penal Code-1860 and Code of Criminal Procedure -1973. In
Example
y Summary
the previous sessions we have had a clear understanding about private security sector; now we will talk about Indian
Role Play Example
Penal Code-1860 and Code of Criminal Procedure -1973.

vi
37
!
Facilitator Guide
e
!
Team Activity
Tips
3.1.5 Say Facilitation Notes
Notes
Learning Outcomes
Objectives
Say
Do
Let us begin the session by discussing about legal provisions and offences.
Example

e Team Activity
3.1.6 Say
vi
Legal Provisions: Example
Summary
Every citizen of India is bound by the country’s laws and rules. It is thus important that every person is conversant with
Role Play Example
ed below. laws of the land.
vi
The private security personnel also ensure that people do not violate laws in their area of responsibility. They also
assist the police in various situations. Therefore, security personnel should have basic knowledge of laws concerning
private security.
Offences:
Offence or crime is the violation of a law. There are two types of offences:
a. Cognizable Offence means a police officer has the authority to arrest a person without a warrant. The police can
!
also start an investigation with or without the permission of a court.
b. Non Cognizable Offence is that for which a police officer needs a warrant from the court to arrest a person.
ned to enable
e Team Activity
3.1.7 Say
training for the specific Qualification Pack (QP). Each
below. a. In India, Indian Penal Code (IPC) is the main criminal code that defines various offences and their punishments. It
Example
Summary was drafted in 1860. IPC is applicable to the entire country, except in the state of Jammu and Kashmir which has its
Role Play Example
separate criminal code - the Ranbir Penal Code.

b. As a security personnel one should be conversant with important sections of IPC, which are related to private
vi
guarding
c. Let us now discuss about important sections of Indian Penal Code
!
Tips
a. Take the participants through important sections of Indian Penal Code

Elaborate
b. Share with the participants about Right to private defence
c. Share with the participants about Murder and Culpable Homicide

d. Discuss with the participants about Culpable Homicide

Example
Summary e. Discuss with them about murder and attempt to murder

Role Play Example
f. Discuss with them about attempt to commit suicide

vi
g. Share with the participants about Theft and Punishment for theft
h. Share with the participants about Criminal Trespass
Refer to Participant Handbook (Pg-112) to explain the participant in detail about the sections given above.
38
! Unarmed Security Guard
Team Activity
3.1.9 Say
The Code of Criminal Procedure- 1973 (Cr PC) is an act/legislation on the procedure of administration of criminal law
Example
Summary
in India. It came into force in 1974 and extends to the entire country, except Jammu and Kashmir. The provisions of
Role Play Example
this code do not apply to the State of Nagaland and certain tribal areas, designated by the government. It provides
vi
guidelines for the investigation of crime, apprehension of suspected criminals, collection of evidence, determination
e
of guilt or innocence and deter¬mination of punishment for the guilty.
designed to enable training for the specific Qualification Pack (QP). Each
OS) is covered across Unit/s.
or the specific NOS mark the beginning of the Unit/s for that NOS. The symbols
de
ribed below.
CrPC categorises offences in two categories, cognisable and non-cognisable offences.
Cognisable offences are usually more serious offences than non-cognisable ones. Cognisable offences do not generally
for the specific NOS mark the beginning of the Unit/s for that NOS. The symbols
cribed below.
require court warrants as such offences are committed in presence of a police officer or it is evident from the evidences
and the crime scene.
Facilitator Guide
Now that we know about CrPC, let us discuss about important provisions of CrPC.
About this Guide

3.1.10 Do
!
me Tips Notes Objectives Do
…..
! Share with the participants about important provisions of CrPC.

…..
Discuss with the participants about section 37, 39 and 43 by referring to the Participant Handbook (Pg-113)
ime Tips Notes Objectives Do
ain Elaborate Field Visit Practical Lab

cise Team Activity Facilitation Notes Learning Outcomes Say
ercise
3.1.11 Say
Example

vity Summary Role Play Example
Let us conclude Example the session

Symbols Used by sharing with the participants about FIR, Summons and Warrants.
tivity Summary vi Role Play Example !
3.1.12 Elaborate
vi
For an offence to be acted upon by the police, it must be reported to them. Security guards can play an important role
in reducing crime if they promptly report its occurrence.
Example
What is an FIR?
FIR stands for First Information Report. It is the information recorded by the police officer on duty, given either by
the aggrieved person or any other person about the commission of an alleged offence. The police commence its vi
investiga¬tion based on the FIR.

Who can file an FIR?
Any person can file an FIR. He/She need not be the aggrieved party to file a FIR.
Refer to Participant Handbook (Pg-114) to explain the participants in detail about FIR, Summons and Warrants.
What is a Summon?
A summon is a court order to an individual to before it. Summon may be issued for both criminal and civil cases. A
security guard may receive a summon if he/she is involved in a case as a witness or complainant.
39
Facilitator Guide
Symbols Used
3.1.13 Do
!
Tell the participants to get ready for an activity which would energise them.
Facilitator Guide
Demonstrate
About
Exercise this Guide
3.1.14 Activity
National Occupational (NOS) is covered across Unit/s. Example
cise Team Activity Facilitation Notes Learning Outcomes Say Key Learning Objectives for the specific NOS mark the beginning of the Unit/s for that NOS. The symbols
Example
…..
vity Summary
Ask the class to study the important provisions of IPC and CrPC.
Role Play Example
…..
Ask questions from the class vi
Felicitate student who gives maximum correct answers.

vi
Skill Practice
Symbols Used
Time Resources
Self Study and Quiz ! 1 hr Participant Handbook

vi

40
Facilitator Guide
About this Guide UNIT 3.2: PSARA – 2005 and Private Security Agencies Central Model Rules - 2006
Symbols Used
used in forare
this book thedescribed
specific below.
Unit Objectives
…..
ed below. …..

Outcomes Objectives

Practical • Understand the applicable provisions of Private Security Agencies (Regulation) Act - 2005 (PSARA)
Exercise Summarize
• Understand the applicable provisions of Private Security Agencies Central Model Rules – 2006
vi
Symbols Used
!
3.2.1 Note Time Notes
! Steps Tips Objectives Do
This session helps the participant become familiar with Private Security Agencies (Regulation) Act – 2005 and Private
d below.
Security Agencies Central Model Rules - 2006.
3.2.2 Say
Example
Resources Activity Example Summary Role Play Example
y Summary
Role Play Example
vi
vi
!
Tips
is covered across Unit/s.
ed below.
What is an offence?
•
• What is the Article 3 of Universal Declaration of Human Rights pertaining to?
• What is the normal duration of an arms licence?

Example
Summary •
Role Play Enumerate any three acts or behaviour which tantamount to sexual harassment at workplace.
Example

vi

4. Clarify if they have any doubts
ed to enable training for the specific Qualification Pack (QP). Each
overed across!Unit/s.
pecific NOS mark the beginning of the Unit/s for that NOS. The symbols
elow. Tips Notes
Objectives Do
Team Activity
Let us now discuss in detail about important provisions of PSARA and Private Security Agencies Central Model Rules –
Example
Summary
2006. Role Play Example
3.2.5 Do
vi
!
Share with the participants about important provisions of PSARA and Private Security Agencies Central Model Rules –
Elaborate 2006 by referring to pg 66-69.
Example
41
Facilitator Guide
Facilitator Guide
About this Guide

3.2.6 Activity
used in this book are described below. Example
…..
Resources …..Activity Summary Role Play Example
Ask the participants to refer to participant handbook and study in detail about important provisions of PSARA and
Private Security Agencies Central Model Rules – 2006, so that when they are asked question regarding it they are able
vi
to answer it.

Symbols Used
!
handbook

42
Facilitator Guide
UNIT 3.3: Rules Concerning Employment of Private Security Personnel
SymbolsAbout
Used this Guide
signed to enable
theOutcomes
training
used in
Unit Objectives
forare
this book
Key Learning …..
thedescribed
specific below.
Steps
Notes
Unit
Objectives

ed below. …..
Practical • Understand the applicable provisions of Employees’ Provide Fund Act-1952

Exercise Summarize
• Understand the applicable provisions of Employees’ State Insurance Scheme

Understand the applicable provisions of the Minimum Wages Rules
vi
•
Symbols Used
!
3.3.1 Note Time Notes
! Steps Tips Objectives Do
This is the seventeenth session of the program which will deal with Employees’ Provident Fund Act, Employees’ State
Notes
Objectives Do
e specific NOSTips
mark the beginning of the Unit/s for that NOS. The symbols
d below.
Insurance Scheme and Minimum Wages Rules.
3.3.2 Say
Example
Good morning and a very warm welcome to this training program ‘Security Supervisor’. Before we begin with this
Resources Activity Example Summary Role Play Example
y Summary session let us have a quick recap of the previous sessions.

Role Play Example
vi
vi for the specific Qualification Pack (QP). Each

3.3.3 Do
! mark the beginning of the Unit/s for that NOS. The symbols
he specific NOS
ed below.
Explain the applicable provisions of the PSARA-2005
•
signed toTeam
enable training for theNotes
•
specificLearning
Qualification
Explain the applicable provisions of the Central Model Rules-2006
Activity Facilitation OutcomesPack (QP).
Say Each
ed below.
Example
Summary 3. Ensure that the class should not lose focus

Role Play Example
!
vi
Tips 5. Tell them about what they are going to learn in this session.
Notes Objectives Do
Team Activity
! Now let us begin with a new session which is about rules concerning employment of private security personnel. In the
Example
Summary previous sessions we had learnt about PSARA-2005 and Central Model Rules- 2006.
Role Play Example

vi
Team Activity
Now let us begin with a new session which is about rules concerning employment of private security personnel. In the
Example
Summary previous sessions we had learnt about PSARA-2005 and Central Model Rules- 2006.
Role Play Example
vi
43
About this Guide
Facilitator Guide
…..
…..
!
Tips
3.3.6 Do
Notes Objectives Do
a. Share with the participants the applicable provisions of Employees’ Provident Fund Act- 1952
Elaborate
b. Share with the participants the applicable provisions of Employees’ State Insurance Schemes
Symbols Used
c. Share with the participants the applicable provisions of Minimum Wages Rules
!
Example
3.3.7 Elaborate
vi
1. Employees’Facilitator
Provident Guide
Fund Organisation (EPFO) operates the following three schemes:
a. Employees’ Provident Fund Scheme
About this Guide Example
b. Employees’ Pension
This Facilitator Scheme
Guide is designed to enable training for the specific Qualification Pack (QP). Each
National Occupational
Resources Activity (NOS) is covered across Unit/s.
c. Employees’ Deposit Linked Insurance Scheme

d to enable training for the specific Qualification Pack (QP).used
Eachin this book are described below.
vered across Unit/s. …..
2. Maximum wage limit for employees’ provident fund is Rs15000 per month. An employee contributes 12% of his/
pecific NOS mark the beginning of the Unit/s for that NOS. The symbols vi
…..
elow.
her basic wage towards employees’ provident fund, whereas the employer contributes 13.61% of the basic wages.
3. Employees’ State Insurance Scheme provides medical cover to the employees and their families. An employee
contributes 1.75% of his/her basic wages towards this scheme, whereas the employer contributes 4.75%.
4. Minimum Wages Rules safeguard a worker from exploitation from the employer. All workers will be paid their
wages either Symbols
on seventh
Used or tenth day of the month, depending upon the strength of the company.
!
3.3.8 Do
Facilitator Guide
!
a. Ask the participants to get ready

About for a quiz
this Guide
Elaborate Field Visit Practical Lab National Occupational (NOS) is covered across Unit/s.
3.3.9 Activity
…..
Example
Team Activity Facilitation Notes Learning Outcomes Say …..

Example
a. Ask the class to study the applicable provisions

b. Ask questions from the class vi
vi
c. Felicitate the student who gives maximum right answers
Symbols Used
!
Self Study and Quiz Steps Time 1 hr
Tips Notes Objectives Do Participant Handbook, Pen, Paper

vi

44
Facilitator Guide UNIT 3.4: Procedure for Joining in the Investigations and Giving
Statement in the Court
SymbolsAbout
Used this Guide
signed to enable training for
This Facilitator the specific
Guide Qualification
is designed to enablePack (QP).for
training Each
the specific NOS
Keymark
Key Learning
Outcomes
Learning
…..
Unit Objectives
the beginning
Objectivesoffor
the Unit/s
the for that
specific
ed below. used in this book are described below.
NOSNOS.
Steps
markThe
the symbols
Notes Unit
Objectives
…..
Practical • Understand the process of internal and police investigations
Exercise Summarize
• Understand the process of appearing before court of law as witness

Understand the requirement of information/ details to support investigations
vi
•
Symbols Used
! !
s covered across Unit/s. 3.4.1 Note
Tips Steps Notes Time ObjectivesTips

Do Notes Objectives Do
d below.
This unit talks about procedure for joining in the investigation and giving statement in the court.
n ElaborateAsk Field Visit
Explain Practical
Elaborate LabField Visit Practical Lab
e Team Activity
3.4.2 Say
Demonstrate FacilitationExercise
Notes Learning Team
Outcomes
Activity Say
Example Example
y Summary
Resources
Role Play
Activity Example
vi vi
!
Tips
3.4.3 Do
Notes Objectives Do
ed below.
Which are schemes that are operated under the Employee Provident Fund Organisation?
•
• What is the maximum wage limit for EPF?
• What is the rate of contribution under the EPF?

Example

Role Play Example

vi

Tips
Notes Objectives Do
Team Activity
Now let us begin with a new session which is about the following
Example
Summary
• Investigation
Role Play Example
• vi
Appearing in the court as witness
• Confidentiality
45
Symbols Used
Facilitator Guide
!
Investigation:
Process of investigation starts with an order from an appropriate authority in the organisation, giving out the following
details:
Example
• Purpose of investigation
• Composition of investigating team vi
• Date, time and place of commencement of investigation

• Date of submission of investigation report
• Name and designation
Facilitator Guide
ordering the investigation
Appearing in the court as witness
About this Guide
Actions on receiving summon:
This Facilitator Guide is designed On receiving
to enable the
training for the specific court
Qualification summon,
Pack (QP). Each you should take the following actions:-
• Inform your senior

used in this bookabout the summon, who in turn will inform HR dept or legal department of the organisation.
are described below.
…..
• Prepare a draft
…..
statement based on facts and figures of the incident/ accident/ mishap
• If you need certain document or other material to support your statement inform your senior, who in turn will
inform the concerned department.
• Consult the legal department of the organisation, in case of doubt.
• On the due date report to prosecution or defence lawyer as the case may be.
Symbols Used
• Appear before the court as guided by the lawyer.
!
• Record your statement and present desired information in the court.
Facilitator Guide
• Sign the statement after reading it.

About this Guide
Refer to participant handbook
This Facilitator (Pg-75-76)
Guide is designed to enable
Ask totraining
Explain study
in detail
for the specific about
Qualification Pack
Elaborate (QP). Each Investigation, appearing in the court as witness and
confidentiality. Key Learning Objectives for the specific NOS mark the beginning of the Unit/s for that NOS. The symbols
…..
…..
3.4.6 Activity
Example
Ask the participants to get in pairs and about investigation, appearing in the court as witness and confidentiality. Tell
them to represent this concept in front of the class in the form of presentatio vi
Skill Practice
Group Discussion ! 1 hr Small writing pads, pens, participant
Steps Time Tips Notes Objectives Do handbook

vi

46
4. Provide Private Guarding Services

to People, Property, Premise
Unit 4.1 – Guarding, Observation, Briefing, Patrolling And Search Operations
Unit 4.2 – Guarding People, Property And Premises
Unit 4.3 – Security, Communication And Personal Protective Equipment
And Security Systems Used For Private Security
Unit 4.4 – Documentation
SSS/N0103
47
Facilitator Guide

1. Understand and carry out guarding, observation, briefing, patrolling and search operations.
2. Understand process of guarding people, property and premises.
3. Understand security, communication and personal protective equipment and security systems used for
private security
4. Understand need for documentation
5. Familiarise with procedure of reporting incidents
6. Recognise and fill different registers/log books/note books
48
Facilitator Guide
UNIT 4.1: Guarding, Observation, Briefing, Patrolling And Search

About this Guide
Operations
Key Learning
ed below. …..
Symbols Used
…..
Key Learning
Outcomes
Objectives

Practical
• Understand and carry out guarding, observation, briefing, patrolling and search operations
Exercise Summarize
Symbols Used
vi
!
gned to enable training
! 4.1.1 Note
Steps for the specific
Time QualificationTips
Pack (QP). EachNotes Objectives Do
Tips
This unit talks about guarding, observation, briefing, patrolling and search operations.
Notes
below.
Objectives Do
e
4.1.2 Say
Demonstrate
Team Activity
Exercise
Facilitation Notes
Team Activity
Learning Outcomes
Facilitation Notes
Say
Example
Example

vi
vi
!
4.1.3 Do
ed below.
Elaborate
•
Field Visit
Enumerate the documents that may be sought by the court.
Practical Lab
• What do you understand by defence witness?

• What actions would you take after receiving the court summon?
Example
Summary
Role Play Example

vi
4.1.4 Say
d below.
Guarding is an activity performed by a private security guard to protect designated person or property or premises
Example
y Summary from risk and threat.

Role Play Example
Guarding can be visible or invisible. It could be individual or collective activity. It could be unarmed or armed. Guarding
can be assisted by equipment, such as, binoculars and surveillance systems – sensors, alarms and CCTV. It is performed
vi
from a security post or a watch tower or a control room.
!
Tips
Share with the participants about process of guarding and observation.


49
Example

Symbols Used
Facilitator Guide
!
Facilitator Guide
4.1.6 Elaborate
About this Guide
The process of guarding involves

for the specific NOSthe
mark thefollowing steps:
Key Learning Objectives beginning of the Unit/s for that NOS. The symbols
• Observe …..
Demonstrate
…..
Exercise Team Activity Facilitation Notes Learning Outcomes Say
Example
• Identify
• Warn
• Respond vi
The process of observation involves the following steps:

Symbols Used
• Notice
!
• Interpret
• Recall
Refer to participant handbook (Pg-81-82) to explain the process of guarding and observation.
ed below.
4.1.7 Activity
Example
Divide the class into four groups. Allot each group with a different area in which they would carry out the guarding and
perform observation. vi
Ask the participants to carry out the service efficiently.

! Skill Practical 4 hr Small writing pads, pens, participant handbook
4.1.8 Say
below.
Patrolling is a regular visit to an area by guards or police to keep watch.

Example
y Summary
Patrolling is an important function in private security. We have mines, refineries, pipelines, airports, sea ports, container
Role Play Example
depots, power plants, etc., which occupy large areas. In order to maintain security patrolling by security personnel is
carried out. Patrolling is also done in smaller establishments such as factories, malls, residential colonies, and multi-
vi
storied complexes.
!
Tips
Share with the participants about the following by referring to participant handbook (Pg 83-86):
• Purpose of patrolling
• Types of patrolling
• Patrol equipmentsExample
Summary • Area Search

Role Play Example
vi
50
Facilitator Guide
Ask Explain Elaborate Field Visit Practical Lab Unarmed Security Guard
About this Guide
Exercise Facilitation Notes Learning Outcomes
Demonstrate Key Team Activity
Learning Objectives for the specific NOS mark the beginning of the Unit/sSay
4.1.10 Activity
….. Example
…..
Divide the class into four groups. Allot each group with a different area in which they would carry out the patrolling
vi
service.
Ask the participants to carry out the patrolling service efficiently.
Skill Practice
Skill Practical ! 4 hr Small writing pads, pens, participant handbook
• Encourage other participants to answer it and encourage peer learning in the class
• Answer all the doubts in case any to the participants

vi

51
Facilitator Guide
Facilitator Guide
About this Guide
signed to enable
Key Learning
UNIT 4.2: Guarding People, Property And Premises
trainingObjectives
for the specific Packthe
NOS mark (QP). Each of the Unit/s for that NOS. The symbols
beginning
the specific NOS
Symbols Used
ed below.
…..
Key Learning
Outcomes
Objectives

Practical
• Understand process of guarding people, property and premises.
Exercise Summarize
Symbols Used
vi
!
! Steps
4.2.1 Note Time Tips Notes Objectives Do
covered across
Tips This unit talks about guarding people, property and premises.
Unit/s. Notes Objectives Do
below.
e
4.2.2 Say
Demonstrate
Team Activity
Exercise
Facilitation Notes
Team Activity
Learning Outcomes
Facilitation Notes
Say
Example
Example

vi
vi
4.2.3 Do
!
Notes Objectives Do
ed below. Tips
Elaborate
•
Field Visit
What do you understand by term ‘Recall’ in the process of observation?
Practical Lab
• Describe strip method of search.

Enumerate the duties of an Unarmed Security Guard.
•
Example


vi 4. Clarify if they have any doubts
ned to enable! training for the specific Qualification Pack (QP). Each
specific NOS mark
below.
Tips the beginning of the Unit/s for
Notes that NOS. The symbols
Objectives Do
e Team Activity
One of the most important tasks of private security personnel is to guard people, property and premises. We see
Example
y Summary
security guards, both men and women guarding various types of property and premises.
Role Play Example
vi
!
Tips
Share with the participants about

• People, property and premise
• Process of guarding
Example
vi 52
Symbols Used
!
a. People: Many types of people – men, women, elderly and children visit the premises, where security personnel are
deployed. You must have noticed that places like schools, railway stations, cinema hall, malls, offices, banks, tourist
spots, residential colonies, factories, etc. are visited by more number of people. In any organisation, visiting peopleExample
can be categorised
Facilitator Guide
Resources as under: Staff, workers and residents
• Regular visitors such as contractors, vendors, facility staff, etc.

vi
About this Guide
• Visitors This Facilitator Guide is designed to enable training for the specific Qualification Pack (QP). Each
Government officials
• used in this book are described below.
…..
• Local population
…..
b. Property: Property entrusted to the care of security personnel is of many types. It could be ‘movable’ like vehicle,
fridge, television, machinery, etc. or ‘immovable’ such as a plot of land, house, heavy machinery, etc. Owner of
the property normally makes arrangements such as boundary wall, gates, lights, locks, CCTV, etc. to secure the
property, before handing it over to security personnel.
c. Premises: Take a walk
Symbols Used through any road in your city, you will come across many types of premises – houses, offices,
public places, high rise buildings,

! schools, etc., which are secured by a variety of ways like, boundary wall, wire
fence, gates, security post, watch tower, etc. Similarly, there are large premises like mines, refineries, airports, sea
ports, railway stations and yards, container yards, etc., where private security personnel are involved in security.
Refer to participant handbook (Pg-89) to explain about the process of guarding.
Facilitator Guide
4.2.7 Activity
Example
About this Guide

Resources ThisActivity Summary
Facilitator Guide Role Play training for
is designed to enable Example
• Divide the entire class into
Key Learning 3for groups.
Objectives the specific NOS markOne
group
the beginning will
of the Unit/s for guard
that NOS. The symbols people, second group will guard property and third
group will guard premise.

….. vi
…..
• Tell them to prepare a role play each demonstrating how to do each activity effectively.
• When one group is performing ask the rest of the class to observe and give their feedback on things done well.
• Close each role play after reiterating best practices.

Symbols Used
Role Play 3 hrs Small writing pads, pens, participant
!
handbook

vi

53
Facilitator Guide
Facilitator Guide
About this GuideUNIT 4.3: Security, Communication And Personal Protective Equipment
And Security Systems Used For Private Security
Key Learning
Symbols Used
used in
Unit/s.
the specific NOS
ed below.
Unit Objectives
…..

Outcomes Objectives

Practical • Understand security, communication and personal protective equipment and security systems used for private
Exercise Summarize
security
Symbols Used vi
!
! Steps
4.3.1 Note
This unit talks about security, communication and personal protective equipment and security systems used for private
e specific NOS mark the beginning of the Unit/s for that NOS. The symbols Do
below.
security.Ask Explain Elaborate Field Visit Practical Lab
e
4.3.2 Say
Demonstrate
Team Activity
Exercise
Facilitation Notes
Team Activity
Learning Outcomes
Facilitation Notes
Say
Learning Outcomes
Example
Say
Resources Activity
Example
y Summary session let us have a quick recap of the previous session.

Role Play Example
vi
vi
4.3.3 Do
ed below. !
Elaborate
•
Field Visit
Enumerate the people who normally visit a premise.
Practical Lab
• Enumerate the process of guarding.

Facilitator Guide
Example
Summary
Role Play Example
About this Guide
! 4. Clarify if they have (NOS) anyis covered
doubts
National Occupational across Unit/s.
vi Key Learning Objectives for the specific NOS mark the beginning of the Unit/s for that NOS. The symbols
5. Tell them about

used in this book are described below. Do
…..
what they are going to learn in this session
…..
Team Activity
Security personnel use a wide array of equipment for performance of their duties. The equipment and systems may
Example
Summary
be fixed installations like walls, fencings and surveillance cameras, or portable like hand held metal detectors and
Role Play Example
under chassis Symbols

scanning
Used mirrors. The equipment being used is becoming increasingly sophisticated and a number of
equipment requires specialists for their handling.
vi
!
• Share the broad categories of the basic security systems around these:
• Boundary Wall Demonstrate Exercise Team Activity Facilitation Notes Learning Outcomes Say
Example
• Fencing Resources Activity Summary Role Play Example
vi
54
Facilitator Guide
• Observation Tower
About this Guide
• Security PostThis Facilitator Guide is designed to enable training for the specific Qualification Pack (QP). Each
• Gates used in this book are described below.
…..
…..
• Locks
• Lights
• Intruder Alarm Systems
• Access Control Systems
• CCTV Systems
Symbols Used
• Fire Detection Systems !

• Communication Systems
Refer to participant handbook (Pg-90-95) to explain about the points mentioned above in detail.
4.3.6 Activity
Example
below.
Give the classFacilitator

10 Guide minutes to prepare for a quiz and then ask them questions from the session they have just finished.
vi
Skill Practice
About this Guide Time Resources
Quiz Small writing pads, pens, participant
National Occupational (NOS) is covered across Unit/s. 2 hrs
…..
handbook
…..
!
Tips
Discuss with the participants about

Elaborate
• Emergency management
Symbols Used
• Security and safety equipment
Team Activity Facilitation Notes Learning Outcomes Say !
Example
4.3.8 Elaborate
To manage an emergency effectively, an Unarmed Security Guard should have adequate training. There are many types
vi
of emergency that can happen in a premise, such as violence, accident, fire, medical emergency, etc. Each emergency
would require expert help to deal with, but a security guard should be able to react to situation, provide help and call Example
for emergency services. Resources Activity Summary Role Play Example
An Unarmed Security Guard should be familiar with the following, for an effective emergency management:-
vi
• Layout of the premise

• Location of lifts, staircases, refuse area, assembly area
• Evacuation plan of the premise and floors
• Location of control room
55
Facilitator Guide
Facilitator Guide
About this Guide

• Location of security, safety, fire fighting and communication equipment

…..
…..
• Location of sensors and alarms

• Location of first aid equipment and material
• Location of personal protective equipment
• Entry and exit routes
• Arrangement for guidance during evacuation and guidance of emergency services
Symbols Used
!
• Contact details of emergency services and senior management
Steps Facilitator
TimeGuide Tips Notes Objectives Do
• Training and mock drills for the stakeholders

Ask
(Pg-95-96)
About this Guide to discuss about security and safety equipments in detail.
Demonstrate used in this book are
Exercise described
Team Activity below.
…..
4.3.9 Activity …..
Activity Summary Role Play

Example
Example
Resources
Ask the participants to refer to participant handbook and study in detail about security and safety equipments and
emergency management, so that when they are asked question regarding it they are able to answer it.
vi

Symbols Used
Self Study !
1 hr Small writing pads, pens, participant
handbook

vi

56
UNIT 4.4: Documentation

Facilitator Guide
SymbolsAbout
Used this Guide
signed to enable
Key Learning
) is covered across
the
Keyspecific
LearningNOS
Unit/s.
used in
Unit Objectives
trainingObjectives
for the specific
this book are described below.
….. mark the beginning
Packthe
NOS mark (QP).
of the Unit/s for that NOS. The

Steps
Each of the Unit/s for that NOS. The symbols
beginning
symbols
Notes Unit
edOutcomes
below. Objectives
…..
Practical
• Understand need for documentation
Exercise Summarize
• Familiarise with procedure of reporting incidents

• Recognise and fill different registers/log books/note books
vi
Symbols Used
!
!
4.4.1 Note
This unit talks about documentation process.

Do
below.
e
4.4.2 Say
Demonstrate
Team Activity
Exercise
Facilitation Notes
Team Activity
Learning Outcomes
Facilitation Notes
Say
Example
Example

vi
vi
the specific Tips

!
4.4.3 Do
Notes
NOS mark the beginning Objectives
of the Unit/s for that NOS. TheDo
symbols
ed below.
Elaborate
•
Field Visit
Enumerate the security equipment found in premises.
Practical Lab
• What are the parts of a two-way communication radio set?

• How would you ensure proper functioning of security and safety equipment under your charge?
Example

Role Play Example

vi

Tips
Notes Objectives Do
e Team Activity
Documentation is one the most crucial aspects of every job. By completing documents it is ensured that details of
Example
y Summary
every transaction/event/incident are recorded and can be accessed when required.
Role Play Example
Security is a 365 days function and is carried out by security personnel whose posts/duties/timings etc. keep changing.
Due to limitations of human memory, it is very difficult to remember each transaction and its details. In order to keep
vi
a record of all the transactions, routine or special, security maintains and updates different types of registers. Also,
as the job of security personnel is very dynamic, he comes across volumes of information while performing duty. The
importance of this information varies with time and situation.
57
…..
…..
Facilitator Guide
!
Tips
• Share with the participants about the need of maintaining register.

Symbols Used
Elaborate
• Discuss with them about notebook entries and incident reporting.
!
4.4.6 Elaborate Example Facilitator Guide

The need for maintaining registers is explained below:

About this Guide
To keep a record
Nationalof transactions carried out
vi
This
Demonstrate Facilitator Guide is designed
Exercise to enable
Team Activity trainingNotes
Facilitation for the specific
Learning Qualification Say
Outcomes Pack (QP). Each
• Occupational (NOS) is covered across Unit/s.
Key Learning Objectives for the specific NOS mark the beginning of the Unit/s for that NOS. The symbols Example

• To maintain order
….. and uniformity in recording details
…..
• A register is a documentary proof of a transaction carried out

vi
• Gives a consolidated summary of a particular kind of transaction in a given period

• Can be used as a legal document
• Details of a past event can be retrieved whenever required
Symbols Used
• To provide statistics of daily/monthly movement of men/material
!
• To maintain proper records of an incident on a day for future reference
Refer to participant handbook (Pg-99-101) to discuss about the key aspects which should be kept in mind while maintain
a register and the things which a notebook entries and incident reporting should contain.
Facilitator Guide
About this Guide

4.4.7 Activity
Example
Resources ….. Activity Summary Role Play Example
…..
Ask the participants to practice:
vi
1. Effectively maintaining and fill registers/notebooks.

2. Filling registers and incident reporting notebooks.
Skill Practice
Symbols Used
Time Resources
Skill Practical ! 1 hr Small writing pads, pens, participant
Steps Time Tips Notes Objectives Do handbook

vi

58
5. Access Control
Unit 5.1 – Access Control
Unit 5.2 – Identification and Authorization Papers
SSS/N0104
59
Facilitator Guide

1. Understand Access Control
2. Recognize different access control systems
3. Use access control equipment
4. Control entry and exit from premises
5. Manage visitors
6. Check and identify required documents for entry and exit of people
7. Check and identify required documents for entry and exit of material
8. Receive and check mails and couriers
60
…..
UNIT 5.1: Assess Control

Symbols Used
Facilitator Guide
Key Learning
Outcomes
Unit Objectives
About this Guide
Steps Notes Unit
Objectives

for the specific acrossPack
(QP). Each
Key Learning
the specific NOS
ed below.
Practical
used
…..
in this
beginning
• Understand Access Control
below.
of the Unit/s
Exercise
Summarize
…..
• Recognize different access control systems
• Use access control equipmentvi
• Control entry and exit from premises

• Manage visitors
Symbols Used
!
Steps
5.1.1 Note
e specific NOS mark Notes

Tips the beginning of the Unit/s for that NOS. The symbols
Objectives Do
below. This unit talks about access control.
e
5.1.2 Say
Demonstrate
Team Activity
Exercise
Facilitation Notes
Team Activity
Learning Outcomes
Facilitation Notes
Say
Example
Example
e
y Summary
Resources
Role Play
Activity
Example
bed below. vi
vi
!
Tips
Elaborate
•
Field Visit
List down the importance of maintaining a register.
Practical Lab


Example
Summary
!
Role Play Example
Tips 5. Tell them about what they are going to learn in this session
Notes Objectives Do
vi
e Team Activity
Access control is similar to what your parents do to secure your home. Your house lock may have three keys, one each
Example
y Summary
for your father, mother and you. This makes sure that you have the access and denies access to anyone without a key.
Role Play Example
An access control system determines who is allowed to enter or exit from premises. It is achieved in many ways. Oldest
method of access control is the use of locks and keys. Normally, people post guard or a receptionist to exercise access
vi
control. Nowadays, technology is being used to achieve efficient and foolproof access control. A good access control
system has technological as well as human interface. An effective access control system determines:
• Who (person/material/vehicle) is allowed to enter or exit
61
ned to enable training for the specific QualificationFacilitator
Pack (QP).Guide
Each
below.
Facilitator Guide
About this Guide
…..
• Where…..(place) to allow entry/exit

• When (time) to allow entry/exit
!
Tips
Facilitator Guide
Symbols Used
Share with the participants about access control equipments.
About this Guide
Steps
This Time
Facilitator Guide is designed to Tips Notes
enable training for the specific Objectives Do Each
Qualification Pack (QP).
5.1.6 Elaborate
Team Activity
usedSay
…..
Example
…..
Summary
Access Control through Physical Means
Role Play Example
• Gates and doors Demonstrate Exercise Team Activity Facilitation Notes Learning Outcomes Say
vi Example
• Perimeter Security - Boundary wall / Wire fence / Barriers and bollards

Access Control through Electronic means

vi
Symbols Used
• Biometric system attached to doors, turnstile gates, etc.
!
• Sensors and Alarms
• CCTV Surveillance System

Refer to participant handbook (Pg 105-107) to explain about access control equipments, in detail

Facilitator Guide
5.1.7 Activity
Example
covered across Unit/s. Resources Activity Summary Role Play Example
About this Guide
below.
Ask them to get into groups and prepare charts on access control equipments. The best chart will be pinned up on the
vi
board in order tousedencourage passive learning.
…..
…..
Chart Making 2 hrs Small writing pads, pens, participant handbook, chart
paper, pencil, colour pencils, scale, eraser
!
Tips
5.1.8 Do Notes Objectives
Symbols Used
Do
!
Share with the participants about the following by referring to participant handbook (Pg 108-109).
Vehicle entry.
•
Situation faced during access control
•
Example
5.1.9 Activity
Example
vi
Ask the participants to get in pairs and discuss about situations which they will have to face during access control. Tell
vi
them to note down few points and share it with the class.
62
…..
…..

Symbols Used
Group Discussion 2 hrs Small writing pads, pens, participant
!
handbook
5.1.10 Notes for Facilitation

Encourage other participants to answer it and encourage peer learning in the class
•
• Answer all the doubts in case any to the participants vi

63
Facilitator Guide
UNIT 5.2: Identification and Authorization Papers

Facilitator Guide
About this Guide

SymbolsThisUsed
Facilitator Guide is designed to enable training for the specific Qualification Pack (QP). Each
Unit Objectives
Key Learning
used in
Unit/s.
the specific NOS….. mark the beginning of the Unit/s for that NOS. The symbols
edKeybelow.
Learning Steps Notes Unit

Practical • Check and identify required documents for entry and exit of people
Exercise Summarize
• Check and identify required documents for entry and exit of material
• Receive and check mails and couriers
vi
Symbols Used
!
!
5.2.1 Note
Tips This unit talks about the process of identification and authorization.
Notes Objectives Do
below.
e
5.2.2 Say
Demonstrate
Team Activity
Exercise
Facilitation Notes
Team Activity
Learning Outcomes
Facilitation Notes
Say
Learning Outcomes
Example
Say
Resources Activity
Example

Role Play Example
e vi
vi
5.2.3 Do
bed below. !
Elaborate
•
Field Visit
What are the electronic mean that are used in access control?
Practical Lab
• Enumerate the types of visitors that you may receive in your premise.

Example

Role Play Example

vi Notes
Tips Objectives Do
5. Tell them about what they are going to learn in this sessio
e Team Activity
5.2.4 Say
Visitors to a facility are required to prove their identity. Commonly used identity papers for proving identity are as
Example
y Summary under: Role Play Example
• Identity card issued by company for its staff and workers

vi
• Identity card issued by other organizations

• Aadhar card, voter ID card, PAN card, etc.
• Driving license
64
…..
…..
!
Tips
Facilitator Guide
Do
• Share with the participants about the document required for material movement
About
Symbols this Guide
Used
Discuss with them about postal to enablemails and specificcouriers
• This Facilitator Guide is designed training for the Qualification Pack (QP). Each
! NOS mark the beginning of the Unit/s for that NOS. The symbols
Key Learning Objectives for the specific
…..
…..
5.2.6 Elaborate
Example
Summary Role Play Example Ask Explain Elaborate Field Visit Practical Lab
Documents for material movement include:

vi
• Gate Pass, Invoice, Purchase Order, Delivery Challan

Example
• Authorisation regarding movement of Stores and Machinery

Symbols Used
Unarmed Security Guard shall organize this task in the following manner:
!
vi
• Receiving mails and couriers Steps Time Tips Notes Objectives Do
• Suspicious letters and parcels

Refer to participant handbook (Pg 111-116) to explain about the points mentioned above, in detail.
5.2.7 Activity
Example

Facilitator Guide
• Divide the class into 4 groups.

gned to enable training for the specific Qualification Pack (QP). Each vi
•beginningThey
e specific NOS mark the will
of the Unit/s for thatdo asymbols
NOS. The role playAbout
demonstrating
this Guide how to do prepare, collect and verify passes and permits for people, vehicles
d below.
entering/exiting the premises highlighting the criteria and factors that must be checked.
…..
Skill Practice …..

Time Resources
Role Play 3 hr Small writing pads, pens, participant
handbook
5.2.8 Do
! Symbols Used

!
Share with the participants about important aspects of key control by referring to participant handbook (Pg-117).

Example
Summary • Ask the participants if they have any questions

Role Play Example Example
•
vi

65
Facilitator Guide
Facilitator Guide
iv
66
6. Carry out Screening and Search to

Maintain Security
Unit 6.1 – Screen and Search People and Material Passing Through the Area of Control
Unit 6.2 – Screen and Search Vehicles Passing Through the Area of Control
SSS/N0105
67
Facilitator Guide

1. Understand and carry out screen and search operations on people and material
68
…..
…..
Facilitator Guide
UNIT 6.1: Screen and Search People and Material Passing Through the
signed to enable
About this Guide
National Occupational
training for the specific
Area of Control
(NOS) is covered acrossPack
(QP). Each
Key Learning
used
the specific NOS in this
beginning below.
Symbols Used
ed below.
…..
…..
Key Learning
Outcomes
Objectives

Practical
• Understand and carry out screen and search operations on people and material
Exercise Summarize
Symbols Used
vi
!
!
6.1.1 Note
This unit talks about searching and screening people and material who pass through the area of control.
below.

e
6.1.2 Say
Demonstrate
Team Activity
Exercise
Facilitation Notes
Team Activity
Learning Outcomes
Facilitation Notes
Say
Example
Example
y Summary
Resources
Role Play
Activity
Example
vi
6.1.3 Do
ed below. !
Elaborate •
Field Visit What are common indications that will suggest that the parcel being delivered to you may be a letter bomb?
Practical Lab
• Why is it necessary to obtain the signature of the official whom a visitor has paid a visit to?

Example
Summary
Role Play Example
!
vi
Notes Objectives Do
e Team Activity
Let us start the discussion with personal search.

Example
y Summary
Personal search is a sensitive issue. It needs training of security personnel and their awareness about personal issues
Role Play Example
and sensitivities. A senior security staff should be detailed to oversee such operation.
vi
Certain sensitive/ important establishments like government mints, strong rooms storing currency, bullion, gems
and jewellery, ammunition stores, currency printing press, pharmaceutical companies etc. have stringent policies for
rigorous checking and searching of their employees.
69
e Symbols Used
Facilitator Guide
Facilitator Guide
!
ibed below.
About this Guide
6.1.5 Ask National Occupational (NOS) is covered across Unit/s.

Key Learning Objectives for the specific
Ask Explain
NOS mark the beginning of the
Elaborate
Unit/s for that NOS. The symbols
Ask the participants

…..
Facilitator Guidehave they ever seen frisking being carried out. If yes, ask them what are the steps followed during
…..
frisking. List down the points they share on the flip chart/ whiteboard and link it with the points given in the participant
handbook in order Aboutto thiscreate

Guide an interactive session. Example
National Occupational (NOS)
Resources is covered across
Activity Unit/s.
…..
6.1.6 Do
! ….. vi
e Tips Notes Objectives Do

Symbols Used
Share with the participants about frisking procedure.
!
ise
6.1.7 Elaborate
Ask
Say

Example
Symbols Used
Refer to participant handbook (Pg 123-124) to explain the participants about
ity Summary Role Play Example
Demonstrate Exercise Team Activity

! Facilitation Notes Learning Outcomes Say
• Procedure of frisking Steps Time Tips Notes Objectives Do
Example
vi
• Possible hiding places of male Resources Activity Summary Role Play Example
• Possible hiding places of female

vi
6.1.8 Activity
Example
e Resources Activity Summary Role Play Example
Take the participants to a mall or a hotel and ask them to perform frisking under a trained guard. The search of females
ibed below. vi
and their belongings must be carried out by females only.
Facilitator Guide
Ask them to perform search of security staff when they leave after duty hours.
About this Guide

Skill Practice
Time Resources
Skill Practical-Frisking 3 hr
Search equipments
…..
…..
6.1.9 Do
!
e Tips Notes Objectives Do
Share with the participants about

ain Elaborate
• Baggage and material search
Symbols Used
• Types of search
ise Team Activity Facilitation Notes Learning Outcomes Say !
Example Steps Time Tips Notes Objectives Do
6.1.10 Elaborate
Types of search are as under:

vi
• Routine search Demonstrate Exercise Team Activity Facilitation Notes Learning Outcomes Say
Example
• Selective search Resources Activity Summary Role Play Example
• Intelligence-based search
vi
Refer to participant handbook (Pg 124-125) to discuss about baggage and material search.
70
Ask About thisElaborate

Explain Guide Field Visit Practical Lab Unarmed Security Guard
…..
6.1.11 Activity
…..
Example
Give the participants some time to study about types of search so that when they are asked questions regarding it,
vi
they are able to answer it properly.
Skill Practice
Symbols Used
Time Resources
!
handbook

71
Facilitator Guide
Facilitator Guide
About this Guide

training
National
) is covered across
UNIT 6.2: Screen and Search Vehicles Passing Through the Area of Control
signed to enable for the specific
Occupational Qualification
(NOS) is covered acrossPack (QP). Each
Unit/s.
Key Learning
the specific NOS
usedmark thebook
ed below.
…..
Symbols…..Used
Key Learning
Outcomes
Objectives
Practical
• Understand and carry out screen and search operations on people and material
Exercise Summarize
Symbols Used
vi
!
Steps
! 6.2.1 Note
covered across Unit/s. Time Tips Notes Objectives Do
Tips Notes
Objectives Do
below. This unit talks about searching and screening vehicles passing through the area of control.
e
6.2.2 Say
Demonstrate
Team Activity
Exercise Team Activity
Facilitation Notes
Say
Example
Example
y
Resources
Summary
Activity
Role Play
Summary
Example
Role Play Example
signed to enable training for the specific Qualification Pack vi

(QP). Each
vi
6.2.3 Do
ed below.
!
• Why is it necessary to search visitors and material entering or leaving a premise?
Practical Lab
•
Facilitation Notes
What are the types of searches?
Team Activity
2. Encourage the
Facilitator Guideparticipants to give their response
Example
Summary
Role Play Example
About this Guide

vi
…..
…..
e Team Activity
Let us discuss about vehicle search. Example
y Summary
Vehicles can be a security threat as these can be used to hide stolen material or to carry unauthorised material like
Role Play Example
explosives/ arms/ ammunition into a premise. There are many places in vehicle where cavities can be made to hide
Symbols Used
things. Hence, it is important to carry out vehicle search.
vi
!
Vehicle search can be of two types:

• External Search Demonstrate Exercise Team Activity Facilitation Notes Learning Outcomes Say
Example
• Internal Search
Activity Summary
Refer to participant handbook (Pg- 127) to explain about vehicle search.

Resources Role Play Example
vi
72
6.2.6 Activity
Example
covered across Unit/s. Facilitator Guide
below.
Take the participants to a parking area and ask each participant to carry out vehicle search by following the steps given
vi
in the participant handbook.
About this Guide The vehicle may be a car, truck or a bike.
Skill Practice Time

used in this book are described below. Resources
…..
Vehicle Search
…..
2 hrs Vehicles
Facilitator Guide
!
Tips
6.2.7 Do Notes Objectives About
Do this Guide
Share with the participant
Symbols Used about equipments used in search.
usedLab
Elaborate Field Visit Practical
!
…..
Steps….. Time Tips Notes Objectives Do
6.2.8 Elaborate
Example Ask Explain Elaborate Field Visit Practical Lab
Summary Some commonly used equipment used in vehicle/ personnel searche are:
Role Play Example
• Hand Held Metal Detector (HHMD) (for personnel search)

vi
Door Frame Symbols
MetalUsed
Detector (DFMD) (for personnel search)
Example
•
Activity Summary
X-ray scanner (baggage/ luggage search)

•
Facilitator Guide !
• Vehicle X-ray scanner (cargo search) Steps Time vi
• Under Vehicle Search Mirror

About this Guide
• Under vehicle surveillance system
Ask Explain
…..
…..
6.2.9 Activity
Example
Take the participants to a movie hall or a mall and ask them to observe how screening is done and then tell them to
vi
pair themselves and perform screening on each other by using the appropriate equipment.
Skill Practice
Field Visit ! 4 hrs Metal detector , X-Ray Machine

73
Facilitator Guide
Facilitator Guide
iv
74
7. Parking Control
Unit 7.1 – Parking Control
SSS/N0106
75
Facilitator Guide

1. Understand need for parking control
2. Understand methods of effective parking
3. Familiarise with parking equipment
76
UNIT 7.1: Parking Control

Facilitator Guide
SymbolsAbout
Used this Guide
Unit Objectives
signed to enable trainingObjectives
Key Learning for the specific Qualification
for the specific Packthe
NOS mark (QP). Each of the Unit/s for that NOS. The symbols
beginning
theOutcomes
specific NOS
….. mark the beginning of the Unit/s for that NOS. The symbols Objectives

ed below.
…..
Practical • Understand need for parking control

Exercise Summarize
• Understand methods of effective parking

• Familiarise with parking equipment
vi
Symbols Used
!
gned to enable! training
7.1.1 Note
e specific NOS mark
Tips the beginningThis unit talks about essentials of parking control.
Notes
Objectives Do
below.
e
7.1.2 Say
Demonstrate
Team Activity
Exercise
Facilitation Notes
Team Activity
Learning Outcomes
Facilitation Notes
Say
Example
Example
session let us have a quick recap of the previous session

vi
vi
7.1.3 Do
!
ed below. Tips Notes Objectives Do
Elaborate
•
Field Visit
What is the purpose of vehicle signs at IN and OUT gate?
Practical Lab
• List down the possible hiding places on a person.

signed Team
to enable
Activity training for the
Facilitation specific
Notes Qualification
Learning Outcomes Pack (QP).
Say Each
ed below.
Example

Role Play Example

vi
!
Tips
Notes Objectives Do
e Team Activity
!
Now let us begin with a new session which is about essentials of parking control. In the previous sessions we have had
Example
y Summary
a clear understanding about personal and vehicle search; now we will talk about essentials of parking control.
Role Play Example
vi
e Team Activity
There is a defined traffic plan for every premise. A security guard should be fully familiar with the traffic plan of a
Example
y Summary premise as it:

Role Play Example
vi
77
) is covered across Unit/s. Facilitator Guide
ed below.
• He should be fully aware of all the entry and exit points of the premise
Facilitator Guide
• Should be able to notice outsides vehicle at once

About this Guide
• Understand This
the parking
Facilitator arrangement
Guide is designed of the
to enable training for the specific
premise
Identify the breach indescribed

security by car numbers.
• used in this book are below.
…..
! • Help in appropriate
…..
parking of the resident or regular vehicles entering the premises.
Tips
• Can reduce the clutter by helping in proper parking of the vehicle.
Notes Objectives Do

Team Activity
7.1.6 Say Facilitator
gned to enable training for the specific Qualification
Facilitation Notes
Guide
Pack (QP). Each
Learning Outcomes
Say
Symbols Used
Let us now move further and talk about different signs
below.
Example
About this Guide

Summary Role Play This
Example
!
Time Objectives Notes Do
Steps
Key Learning Objectives for the specific NOS mark theTips
vi …..
7.1.7 Ask …..

Ask them can they identify the signs. If yes, provide them with few signs and ask them to identify it.
Facilitator Guide
Example
!
Tips
Resources
About this Guide

Do
Symbols This
Used Facilitator Guide is designed to enable training for the specific Qualification Pack (QP). Each
Share with the participants about parking

Key Learning Objectives for the specific NOS area
mark the beginning and
of the Unit/s for that conditions
NOS. The symbols vi
!
Elaborate Field Visit Practical …..
Lab
Steps ….. Time Tips Notes Objectives Do
Team Activity
7.1.9 Elaborate
Ask
Say

Example
Summary
Signs form a vital and integral part of the traffic and parking system for the safety of the road users. As per IRC (Indian
Role Play Example
Roads Congress) road signs are for indications on the road. The road signs are categorized into 3 types:
1. Mandatory signs or regulatory signs

Example
vi
Symbols Used
2. Cautionary or warning or precautionary

! signs
Steps Time vi Tips Notes Objectives Do
3. Informatory signs
Refer to participant handbook (Pg-134-135) to study in detail about different signs.
7.1.10 Activity
Example
Collect all the traffic and parking signs and ask the participants to identify the signs. The person who gives maximum
correct answers will be awarded with a gift hamper. vi

Identification 3 hrs Parking signs
78
OS) is covered across Unit/s. Key Learning Objectives for the specific NOS mark the beginning of the Unit/s for that NOS. The symbols
! used in this book are described below.
ribed below. …..
Time Tips Notes Objectives
…..
Do
Exercise
7.1.11 Say
Let us move further and discuss about hand signals.

Example
Activity Summary Role Play Example Symbols Used
7.1.12 Do
! vi
de
Share with the participants about hand signals by referring to participant handbook (Pg-136).
s designed to enable training for the specific Qualification Pack (QP).Ask
Each Explain Elaborate Field Visit Practical Lab
lain Elaborate Field Visit Practical Lab
scribed below.
7.1.13 Activity
Example
Example
vity Summary Role Play Example
Skill Practice vi
Time Resources
vi
Chart making 3 hrs Chart paper, pencil, pen , colour pencils,
scale, eraser
Facilitator Guide
!
Divide the class into four groups and ask each group to make a chart on different hand signs used during traffic control.
The best chart will be pinned up on the board in order to encourage passive learning.
About this Guide
xplain Elaborate Field Visit Practical Lab
ercise
7.1.14 Say
…..
…..
Say
Let us now discuss about Example
ctivity Summary
• Vehicle categories
Role Play Example
• vi
Effective parking
• Equipments used in parking
Symbols Used
• Vehicle number plates
!
Effective parking
Effective parking control can be achieved by a guard by:
Example
• Allowing entry to one vehicle at a time. Resources Activity Summary Role Play Example
• Maintaining record of entry.

vi
• Providing parking tickets/receipts to every vehicle.

• Parking vehicles in their designated spots (spots for two-wheelers, cars, commercial vehicles).
• Using hand signals or parking signs to assist in parking.
• Conducting search of every vehicle entering the premise.
• Periodical patrolling in parking area.
• Separate parking of employees/residents and visitors.
79
Facilitator Guide
Assistance to disabled persons to park their vehicles in ‘parking for disabled’ area.
Facilitator Guide
•
Vehicle Categories
About this Guide
In parking areas, there are different

(NOS) is covered acrossspots designated for parking of different type of vehicles. The common categories
National Occupational Unit/s.
of vehicles in a parking area are:
…..
Cars (sedans, hatchbacks)

…..
• SUVs (jeeps, MUV)

• Vans
• Commercial vehicles (goods vehicles)
• Two/ three wheelers (motorcycles, scooters, auto rickshaws)
Symbols Used
• Heavy vehicles (trucks)

Facilitator Guide
!
Refe to participant handbook (Pg-137-138) to study in detail about equipments used in parking and vehicle number
plates. About this Guide
Ask Explain
This Facilitator Guide
Elaborate Field
is designed to Visit trainingPractical
enable for the specific Qualification
Lab Pack (QP). Each
…..
…..
7.1.16 Activity
Example
Give the participants some time to study about effective parking and types of equipments used in parking so that
when they are asked questions regarding it, they are able to answer it properly. vi
Skill Practice
Self Study 1! hr Participant handbook, Note Pad, Pen

80
8. Security Escort
Unit 8.1 – Security Escort
SSS/N0107
81
Facilitator Guide

1. Understand need and importance for security escorts
2. Perform vehicular escort duties effectively
82
Facilitator Guide
UNIT 8.1: Security Escort

About this Guide
e SymbolsKeyUsed
Learning Objectives for the specific NOS mark the beginning of the Unit/s for that NOS. The symbols
Unit Objectives
….. Unit/s.
S) is covered across
the specific NOS
bed below.
Outcomes Objectives

Practical • Understand need and importance for security escorts
Exercise Summarize
• Perform vehicular escort duties effectively

vi
Symbols Used
!
8.1.1 Note
This unit talks about fundamentals of security escort. Explain the participants about the fundamentals in a proper
e specific NOS mark the beginning of the Unit/s for that NOS. The symbols Do
d below. manner. Ask Explain Elaborate Field Visit Practical Lab
e Team Activity
Example
Resources Activity Summary
Example
Role Play Example
y Summary
Role Play Example
vi
e vi
!
8.1.3 Do
bed below.
Elaborate
•
Field Visit
What are the equipments used for controlling the traffic?
Practical Lab
e • What are the risks and threats faced during parking?

• List down the different signs used during controlling the traffic.
bed below. Example

Role Play Example

vi
e !
Team Activity
Tips Now let us begin with a new session which is about fundamentals of security escort. In the previous sessions we have
Notes Objectives
Example
Do
y Summary
had a clear understanding about parking control; now we will talk about fundamentals of security escort.
Role Play Example
8.1.5 Say
vi
Security escort is a service provided by security agencies to provide security to private/institutional/public vehicles. In
Example
y Summary
this service a security guard accompanies the vehicle/ vehicles to be escorted from the starting point to its destination
Role Play Example
and vice versa. Security escorts are common for school buses, BPO cabs (taxis) and VIPs/celebrities. It is the transport/
vehicular escort’s responsibility to escort the person/persons being escorted in safe, comfortable, and timely manner.
vi
Let us discuss about escort duties and readiness.
83
…..
…..
Facilitator Guide
Facilitator Guide
About this Guide
8.1.6 Do
! National Occupational (NOS) is covered across Unit/s.
Tips Notes Objectives used
Do in this book are described below.
…..
Share with participants
….. Used about escort duties and readiness.
Symbols

8.1.7 Elaborate
Summary The responsibilities of a guard on escort duties can be divided in three main categories:
Role Play Example
Symbols Used
• Before transit
vi
! Example
• During transit Resources

Steps Activity Time
Summary
Tips
Role Play
Notes
Example
Objectives Do
• After transit
ned to enable training for the specific Qualification Pack (QP). Each viElaborate
Ask Explain Field Visit Practical Lab
Refer to participant handbook (Pg-143-144) to explain about escort duties and readiness in detail.
below.
8.1.8 Activity
Example
Ask the participants to get in groups of four and discuss about three main categories of escort duties. Ask them to make
vi
notes about the same and present it in front of the class.

gned to enable training for the specific Qualification Pack (QP).
Facilitator GuideEach
! Unit/s.
s covered across
Group Discussion
2 hr Participant handbook, Note Pad, Pen
d below. Tips Notes Objectives Do
About this Guide

8.1.9 Say
…..
Team Activity Facilitation Notes Learning Outcomes….. Say
Let us discuss about responsibility of the guard performing school escort duties.
Example
8.1.10 Do
vi
!
Share with the participants about responsibility of the guard performing school escort duties.
Symbols Used

Team Activity
8.1.11 Elaborate
Example
Ask
Say
Summary
Responsibility of the guard performing school escort duties:
Role Play Example
Read and understand guidelines/code of conduct specified by the school management.

•
vi Example
• Dress appropriately for the job and wear specified identification provided by the employer.
• Work as a team with the driver.

vi
• Assist children on and off the vehicle as required.

• Avoid physical contact with children and do not use the language and behaviour that is offensive and threatening.
• Treat children in a manner appropriate to their age.
84
uide
e is designed to enable training for the specific Qualification Pack (QP). Each
al (NOS) is covered across Unit/s.
ves for the specific NOS mark the beginning of the Unit/s for that NOS. The symbols
described below.
• Follow the procedure for handing over the children at the schools.
• Maintain confidentiality for information of all students you escort.
• Ensure children board and alight safely.
• Do not allow children to open and close the doors.
Facilitator Guide
ed
• Do not allow children to play pranks or gesticulate at passing vehicles or persons.
About this Guide
!• In case of Thisrepeated
Facilitator Guide is misbehaviour by
designed to enable training for the any
specific child,
Qualification report
Pack (QP). Each the matter to your supervisor.
Time Tips
• In case of a break down, call the control room. Never leave children unattended.
Notes Objectives Do
…..
…..
Exercise
8.1.12 Say
Let us now discuss about Example
Activity
•
Summary
Route planning
Role Play Example
Symbols Used
• Passenger and public safety
vi
!
Route Planning
One of the most Facilitator
important components of any transit is the route the vehicle is going to follow. An escort’s duty is to
Guide
Example
ensure that he is taking the passengers from appropriate and safe route.
Passenger and public

Aboutsafety
this Guide
When the vehicle KeyisLearning

onObjectives
theformove, thethe beginning
foremost of the Unit/s forduty
that NOS. Theof an escort is to ensure not only passengers’ safety but the
National Occupational (NOS) is coveredviacross Unit/s.
the specific NOS mark symbols
general public safety
….. as well. For this he must:
…..
• Ensure that all the passengers are wearing seat-belts.

• The car is properly locked.
• The vehicle is not over loaded and everyone is comfortably seated.
• The passengers are not fighting and are not harming each other by any means.
Symbols Used
• The driver is doing sane driving, not applying abrupt brakes or driving rash.
!
• Ensure their safety from any anti-social elements which may try to harm the vehicle or people inside.
Refer to participant handbook (Pg-146-147) to explain about things to keep in mind while route planning and the
importance of passenger and public safety. Ask Explain Elaborate Field Visit Practical Lab
8.1.14 Activity
Example
Give the participants some time to study about things to keep in mind while route planning and the importance of
passenger and public safety so that when they are asked questions regarding it, they are able to answer it properly. vi
85
e Facilitator
FacilitatorGuide
Guide
bed below. About this Guide
…..
Skill Practice …..

Time Resources
Self Study 1 hr 1 hr Participant handbook, Note Pad, Pen
e
!
Tips
Symbols Used
Share with the participants about risk and! emergencies which can be encountered by a guard during escort duty by
in Elaborate referring to participant handbook (Pg -147-149).
Field Visit Practical Lab Steps Time Tips Notes Objectives Do

ise Team Activity Facilitation Notes Learning Outcomes Say

Example
ty Summary Role Play Example Demonstrate Exercise Team Activity Facilitation Notes Learning Outcomes Say
vi Resources Activity Summary Role Play Example
•

86
9. Health and Safety

Unit 9.1 – Health
Unit 9.2 – Outdoor Training
Unit 9.3 – Fire Safety
Unit 9.4 – First Aid and CPR
Unit 9.5 – HIV and AIDS
SSS/N0108
87
Facilitator Guide

1. Understand personal health and hygiene
2. Live a healthy and hygienic life
3. Understand the need for being physically fit and train to be physically fit
4. Take part in physical fitness exercises
5. Follow and understand code of conduct for security guards
6. Assemble/fall in, salute and march and wearing correct uniform
7. Get familiar with endurance and its need
8. Take part in endurance practice
9. Understand importance of fire safety
10. Recognise various methods of fire control
11. Effectively perform fire control using correct equipments and precautions
12. Understand Importance of First Aid and CPR
13. Know about common injuries/illness
14. Perform first aid for common injuries and administer CPR effectively
15. Understand HIV and AIDS
16. Know precautions to be taken to stay away from HIV
88
Facilitator Guide
UNIT 9.1: Health

About this Guide
Symbols Used
signed to enable trainingObjectives
for the specific
Key Learning for the Qualification Packthe
specific NOS mark (QP). Each of the Unit/s for that NOS. The symbols
beginning
Unit Objectives
…..
ed below.
…..
Outcomes Objectives

Practical • Understand personal health and hygiene
Exercise Summarize
• Live a healthy and hygienic life

vi
Symbols Used
!
!
9.1.1 Note
Steps for the specific Pack (QP). EachNotes Objectives Do
Tips
This unit talks about Health and Hygiene.
Notes Objectives
below.
Do
e
9.1.2 Say
Demonstrate
Team Activity
Exercise
Facilitation Notes
Team Activity
Learning Outcomes
Facilitation Notes
Say
Example
Example

vi
vi
9.1.3 Do
ed below.
!
Elaborate •
Field Visit What are the things to be kept in mind by the guard while performing school escort duties?
Practical Lab
• What do you understand by route planning?

) is covered
Teamacross Facilitation Notes Learning Outcomes
Activity Unit/s. Say

ed below. Example
Summary
Role Play Example
!
vi
Notes Objectives Do
e Team Activity
! Now let us begin with a new session which is about health and hygiene. In the previous sessions we have had a clear
Example
y
Tips
Summary
understanding about security escort; now we will talk about health and hygiene.
Notes
Role Play
Objectives
Example
Do

vi
e Team Activity
Let us talk about personal health and hygiene and things to avoid to remain healthy.
Example
vi
89
…..
…..
Facilitator Guide
me
!
Tips
Symbols Used
Share with the participants about personal health and hygiene and things to avoid to remain healthy.
ain Elaborate Field Visit Practical Lab !
cise
9.1.7 Elaborate
Example
Facilitator Guide
Ask
Say
vity Summary Everyone is familiar with an old saying. ‘Health is wealth’. Without health, there is no use of money or comforts.
Role Play Example
About this Guide

A tough job likeThissecurity guard’s requires one to be in perfect health. Good health is achieved by following certain
Demonstrate Exercise Team Activity

principles of hygiene,
vi physical
Key Learning Objectives activity
for the specific andof thecleanliness.
NOS mark the beginning Certain hygienic practices to be followed are:
Unit/s for that NOS. The symbols
Example

…..
a. Taking a bath daily. Resources
…..
b. Brushing teeth daily. vi
c. Wearing neat and tidy clothes.

d. Washing hands before and after eating.
e. Keeping your home clean.
f. Keeping yourSymbols
nailsUsed
short.
g. Avoiding habits like smoking,! drinking alcohol and eating tobacco. Facilitator Guide
Refer to Participant Handbook (Pg-153-154) to explain the participant in detail about personal health and hygiene and
About this Guide
things to avoid. This Facilitator Guide is designed to enable training for the specific Qualification Pack (QP). Each
…..
Demonstrate Exercise
….. Team Activity Facilitation Notes Learning Outcomes Say

Example
Example
Ask the participants to refer to Participant Handbook and study in detail about personal health and hygiene and
things to avoid, so that when they are asked question regarding it they are able to answer it. vi
Skill Practice
Symbols Used
Time Resources
Self Study !

90
UNIT 9.2: : Outdoor Training

Symbols Used
Outcomes
Facilitator Guide
Key Learning
Objectives

About this Guide
signed National
to enable
Practical training •
Occupational
for the Understand the need for being physically fit and train to be physically fit
(NOS) is covered
specific
Exercise
acrossPack
(QP). Each
Summarize
Key Learning
Take part in physical fitness exercises

the specific NOS used in this
beginning below.
ed below. ….. •
…..
• Follow and
vi understand code of conduct for security guards
• Assemble/fall in, salute and march and wearing correct uniform
• Get familiar with endurance and its need
• Take part in endurance practice
Symbols Used
!
! 9.2.1 Note
Tips
This unit talks about Outdoor Training.
Notes Objectives Do
below.

e
9.2.2 Say
Demonstrate
Team Activity
Exercise
Facilitation Notes
Team Activity
Learning Outcomes
Facilitation Notes
Say
Example
Example

Resources
Role Play
Activity
Example
vi
ed below.
vi
Tips
!
Elaborate •
Field Visit
What are the things to avoid in order to lead a healthy life?
Practical Lab


Example
Summary ! 4. Clarify if they have any doubts

Role Play Example
s covered across
TipsUnit/s.
Notes Objectives Do
d below.
vi
e Team Activity
9.2.4 Say
Now let us begin with a new session which is about Outdoor Training. In the previous sessions we have had a clear
Example
y Summary understanding about health and hygiene; now we will talk about Outdoor Trainin
Role Play Example
vi
!
Tips
Share with the participants about physical fitness by referring to Participant Handbook (Pg-155-156).
Example
91
Facilitator Guide
9.2.6 Activity
Example
ide
Ask each participant to perform:

s for the specific NOS mark the beginning of the Unit/s for that NOS. The symbols
scribed below.
a. Warm up for 10 mins vi
b. Running
c. Stretching exercises
d. 30 push- ups
e. 30 squats
d
Facilitator Guide
!
Skill Practical
below.
About this Guide

xplain Elaborate Field Visit National Occupational
Practical Lab (NOS) is covered across Unit/s.
9.2.7 Say
…..
xercise Team Activity Facilitation Notes …..

Let us discuss about drill and endurance practice.

Example
!
9.2.8 Do
vi
Share with theSymbols

participants
Used about drill and endurance practice
!
9.2.9 Elaborate
Example
Summary Drill Role Play Example
Drill comprises of a set of movements to carry out a particular move, for example, standing, marching, halting, turning,
saluting, dispersing, etc. Drill movements are practiced by individuals as well as a group known as squad.
vi Example
Apart from smart movements, drill is also used for simplifying complex movements in training, such as weapon
handling, vehicle driving, searching, access control, etc.

vi
A drill ground should be levelled, hard-surfaced and large enough for 20-30 trainees practice drill together as a squad.
The benefits of the drill are as under:
• Quick response from an individual or a group during an emergency.
• Easy familiarisation with organisational SOP or equipment.
• Gives self-confidence to the individuals.
Endurance Practice
Endurance is the quality or capacity to withstand tiredness and exhaustion. For a security guard it is an important
quality as a guard has to stand or patrol while on duty. Endurance is built by certain exercises that enhance the stamina
of a person:
• Free hand exercise
• 10 Push-ups
• 5 Squat-ups
92
Symbols Used
Facilitator Guide
!
• Running About this Guide

Key Learning (Pg-156-158)
Ask Explain
tothe beginning
Objectives for the specific NOS mark
Elaborate study of theabout drill
Unit/s for that NOS.
Field Visit in detail.
The symbols
Practical Lab
…..
…..
9.2.10 Activity
Example
Skill Practice vi
Time Resources
Skill Practical Symbols Used 14 hr Drill Ground
!
Ask each participant to follow the trainer and perform the drill exercise accordingly.

93
Facilitator Guide
Facilitator Guide
UNIT 9.3: Fire Safety
Symbols Used
Unit Objectives
About this Guide
Steps Notes Unit
Outcomes
signed Key Learning
to enable trainingObjectives for the specific
(QP). Objectives
Each of the Unit/s for that NOS. The symbols
he specific NOS
ed below.
…..
Practical • Understand importance of fire safety

Exercise Summarize
• Recognise various methods of fire control

• Effectively perform fire control using correct equipments and precautions
vi
Symbols Used
!
! Steps
9.3.1 Note
below. Tips This unit talks about Fire Safety.
Notes Objectives Do
e
9.3.2 Say
Demonstrate
Team Activity
Exercise
Facilitation Notes
Team Activity
Learning Outcomes
Facilitation Notes
Say
Learning Outcomes
Example
Say
Resources Activity
Example
y Summary
Role Play Example
vi
9.3.3 Do
vi
!
the specific Tips
NOS mark the beginning
Notes of the Unit/s for that NOS. TheDo
Objectives symbols
ed below.
Elaborate
•
Field Visit
What do you understand by drill?
Practical Lab
• What are squats?

• What do you understand by push-ups?

Example
Summary
Role Play Example

vi
d below.
e Team Activity
Now let us begin with a new session which is about Fire Safety. In the previous sessions we have had a clear understanding
Example
y Summary
about Outdoor Training; now we will talk about Fire Safety.
Role Play Example
vi
!
Tips
Share with the participants about types of fire and fire fighting.
94
Example

About this
Symbols UsedGuide
This Facilitator Guide is designed to enable training for the specific Qualification Pack (QP). Each Unarmed Security Guard
Key Learning Objectives for the specific!NOS mark the beginning of the Unit/s for that NOS. The symbols
…..
…..
Fire is one of the most common causes of the accidents in establishments. Fire is defined as a self-sustaining combustion
process in which a substance (fuel) combines with oxygen in air to produce immense heat and light. Fire requires
certain conditions: fuel, oxygen, heat and a chain reaction. Fires start when a flammable (or combustible) material Example
combines with aSymbols

sufficient
Used quantity of oxygen gas and is exposed to a source of heat or a temperature above the flash
point for the fuel/oxidizer mix, and is able to sustain a rate of rapid oxidation that produces a chain reaction. As four
!
elements are required to start a fire, it is commonly known as fire tetrahedron. Fire cannot exist without all of these
Steps Time Tips
vi
Notes Objectives Do
elements in place and in the right proportions.

Refer to Participant Handbook (Pg-159-160) to explain the participants about types of fire and fire fighting, in detail.
e
S) is covered across Unit/s. Demonstrate Exercise Team Activity Facilitation Notes Learning Outcomes Say
9.3.7 Activity
bed below. Example
Divide the class in four groups and ask the participants to make charts on:
Facilitator Guide
a. Types of fire vi
b. Fire fighting
About this Guide
The best chartThis
will beGuidepinned
Facilitator on training
is designed to enable theforboard
in order
the specific Qualification toEachencourage passive learning.
Pack (QP).
…..
…..
!
Tips
Chart Making
Notes Objectives Do
1 hr Chart, pencil, sketch pens , scale and eraser
Facilitator Guide

About this Guide
9.3.8 Say
Symbols Used
Share with the participants
….. about Fire Fighting Equipment.
Example
…..
!
9.3.9 Elaborate
vi
Fire Fighting Equipments include:

a. Fire Extinguisher
Symbols Used
Smoke Detectors
Example
b. !
Fire Alarm System
c. Steps Time Tips Notes Objectives Do
d. Water Sprinkler System vi
Refer to Participant Handbook (Pg-160-162) to explain the participants about Fire Fighting Equipments, in detail.

Example
Example
Ask the participants to select one fire fighting equipments and explain about it in their own words.
vi

Self-Interpretation 1 hr Pen, notepad, participant handbook
95
…..
….. Facilitator Guide
me
!
Tips
Symbols Used
Conclude the session by discussing with the participants about role of security guard in case of fire.
ain Elaborate Field Visit Practical Lab !
cise
9.3.12 Elaborate
Example
Facilitator
Ask Guide
Say
vity Summary As a security guard, one of your duties includes prevention and control of fire. Some fire prevention methods are:
Role Play Example
About this Guide

• Good housekeeping: Keep the premise free of any flammable material like fuel, cloth, garbage etc.
vi National Occupational (NOS) is covered across Unit/s.
Example
• Spreading awareness: Make everyone aware of fire hazards and safety.

used in this book areActivity
Resources described below.
…..
• Conducting…..fire safety drills: Conduct regular fire safety drills.

vi
• Identifying smoking zones: Clearly define smoking and non-smoking zones in the premise.
• Display of proper exit signs: Display exit and fire-exit signs in the building.
• Fire-assembly area: Clearly demarcate a fire-assembly area, in case of a fire.
• No obstruction onUsed
Symbols emergency exits: Always keep emergency exits free of any obstructions.
• Proper placement of fire extinguishers:
! Keep fire-extinguishers and other fire-fighting equipments at their
designated places. Steps Time Tips Notes Objectives Do
Facilitator Guide
• Storage: Store flammable material like gas, petrol etc. securely.

About this Guide

9.3.13 Activity
…..
Example
…..
• Ask the participant to recognise the type (class) of fire and use correct fire-fighting equipments (fire-extinguishers).
• Ask them to effectively extinguish fire using correct fire extinguisher. vi
• Ask them to extinguish fire using water.
Skill Practice
Skill Practical !
1 hr Different types of fire extinguishers

vi

96
Facilitator Guide
UNIT 9.4: : First Aid and CPR

SymbolsAbout
Used this Guide
National for the specific
Occupational Qualification
(NOS) is covered acrossPack (QP). Each
Unit/s.
Unit Objectives
Key Learning
the specific NOS
usedmark thebook
ed below.
Key Learning ….. Steps Notes Unit
Outcomes Objectives

…..
Practical
• Understand Importance of First Aid and CPR
Exercise Summarize
• Know about common injuries/illness

• Performvi first aid for common injuries and administer CPR effectively
Symbols Used
!
!
Steps
9.4.1 Note
Tips
This unit talks about First Aid and CPR.
Notes Objectives
below.
Do

e
9.4.2 Say
Demonstrate
Team Activity
Facilitation Notes
Say
Example
Example
y session let us have a quick recap of the previous session.

Resources
Summary
Activity
Role Play
Summary
Example
Role Play Example
signed to enable training for the specific Qualification Pack vi

(QP). Each
vi
9.4.3 Do
ed below. !
Elaborate •
Field Visit
Explain about the different fire extinguishers.
Practical Lab
• What is the role of a security guard in case of fire?


Example
Summary
Role Play Example

vi
Tips
Notes Objectives Do
e Team Activity
!
Now let us begin with a new session which is about First Aid and CPR. In the previous sessions we have had a clear
Example
Notes
understanding about Fire Safety; now we will talk about First Aid and CPR.
Tips Objectives Do

vi
e Team Activity
First aid is the delivery of initial care for an illness or injury. It is usually performed by a non-expert, but trained personnel
Example
y Summary to a sick or injured person until medical care arrives. It generally consists of a series of simple and in some cases,
Role Play Example
potentially life-saving techniques that an individual can be trained to perform with minimal equipments.
To carry out effective First Aid, you should have basic knowledge of vital signs of a human body
vi
Let us discuss about these vital signs of a human body.
97
gned to enable training for the specific Qualification Pack Key
(QP). Each Objectives for the specific NOS mark the beginning of the Unit/s for that NOS. The symbols
Learning
s covered across Unit/s. used in this book are described below.
e specific NOS mark the beginning of the Unit/s for that NOS. The
….. symbols
Facilitator Guide
below.
…..
Symbols Used
!
9.4.6 Ask Ask Explain Elaborate Field Visit Practical Lab
Ask the participants to list the vital signs of human body and link it with the table given in the Participant Handbook.
Symbols
Demonstrate
UsedExercise Team Activity Facilitation Notes Learning Outcomes Say
! Example
!
Tips
Steps
Resources
Do
Time
Activity Tips
Summary NotesPlay
Role Objectives
Example Do
Share with the participant about vital signs of a human body by referring to the Participant Handbook (Pg-164).
Ask Explain Elaborate
vi Field Visit Practical Lab

signed toElaborate for Visit Practical
the specific Qualification Lab
Pack (QP). Each
ed below. Demonstrate Exercise Team Activity Facilitation Notes Learning Outcomes Say
9.4.8 Activity
Team Activity Facilitation Notes Learning Outcomes Say Example
Example
Summary
Ask the participants to refer to Participant Handbook and study in detail about vital signs of a human body, so that
Role Play Example
when they are asked question regarding it they are able to answer it. vi
vi

e
Self Study
1 hr Participant Handbook, Pen, Pencil, notebook
!
ibed below.
e
GuideTeam Activity
Let us now discuss about four A’s of first aid.
tional (NOS) is covered across Unit/s.
ectives for the specific NOS mark the beginning of the Unit/s for that NOS. The symbols
Example

me
!
Tips
9.4.10 Do
vi
Notes Objectives Do
a. Share with the participants about awareness

b. Share with them about assessment
de
Used c. Share with them about action
d. Share with them about aftercare
or the specific NOS mark !the beginning of the Unit/s for that NOS. The symbols
Example
cribed below.
vity
Time
Summary Refer to Participant Handbook (Pg-164-165) to explain the participants about four A’s of first aid.
Tips
Role Play
Notes
Example
Objectives Do
Explain vi
Exercise
9.4.11 Say
Let us discuss with the participants about common injuries and their first aid.
Example
me
!
Tips
9.4.12 Do vi
Notes Objectives Do
a. Share with the participants about common injuries and their first aid
b. Share with them about fracture
c. Share with them about burns
rcise Team Activity Facilitation Notes Learning Outcomes Say
Example
ivity Summary Role Play Example

98
vi
Symbols Used
d. Discuss with them about bleeding
e. Discuss with them about heart !stroke/ sun stroke
f. Share with them about signs of unconsciousness

ide
Refer to the Participant Handbook (Pg-165-167) to explain the participants about common injuries and their first aid.
is designed to enable training for the specific Qualification Pack (QP).Ask
(NOS) is covered across Unit/s.
Each Explain Elaborate Field Visit Practical Lab
scribed below.
9.4.13 Activity Facilitator Guide

Resources Activity Summary Role Play
Example
Example
Divide the class in four groups and ask the participants to make a chart on common injuries and their first aid. The best
chart will be pinned
About thison the board in order to encourage passive learning.
Guide vi
d Skill Practice
…..
Time Resources
Chart Making 1 hr Chart, pencil, sketch pens , scale and eraser
…..
!
xercise
9.4.14 Say
Symbols Used
Let us now discuss about ‘ABC’ of Cardio Pulmonary Resuscitation (CPR).
Example

!
Facilitator Guide
9.4.15 Elaborate
vi
About this Guide

Cardio PulmonaryThisResuscitation
Facilitator Guide is designed to(CPR) isforan
enable training emergency
the specific Qualification Pack (QP).procedure,
Each performed in an effort to manually preserve intact
brain function until further
Key Learning measures
Objectives for Demonstrate
are
the specific NOS mark the
taken
Exercise
beginning of the Unit/s to
for thatrestore
NOS. The symbols spontaneous blood circulation and breathing in a person in
cardiac arrest. …..….. Example
Activity Summary
C: Cardio- Function of the heart

P: Pulmonary- Function of the lungs vi
R: Resuscitation- Revival of heart and lung actions

The primary aim of the first aider is to ensure that the victim’s medical condition is maintained and is not allowed to
deteriorate till he/she is transferred to hospital. If a person stops breathing, first aider has only 3-4 minutes to revive
Symbols Used
the victim. !
CPR is based on - Airway, Breathing and Compression - The 'ABC' of CPR.

Refer to Participant Handbook (Pg-167-168) to explain the participants in detail about the ‘ABC’ of CPR.

Example
Example
Ask the participants to get in pairs and discuss about the ‘ABC’ of CPR. Tell each group to note down few points and
share it with the class. vi
99
e Facilitator Guide
Facilitator Guide
bed below.
About this Guide

Skill Practice Time

….. Resources
…..
Group Discussion 1 hr Participant Handbook , notepad, pen
e
!
Tips
Share with the participants about how to perform CPR on adult.

Symbols Used
in Elaborate Field Visit Practical Lab !

9.4.18 Elaborate
se Team Activity Facilitation Notes Learning Outcomes Say
ty Summary
Steps involved in CPR process:
Role Play Example
a. Check the scene for immediate danger

vi Example
b. Assess the victim's consciousness Resources Activity Summary Role Play Example
c. Do not checkFacilitator
for Guide a pulse
vi
d. Check for breathing

About this Guide
e. Place the victim on his or her back
f. Place the heelused

ofin thisone
book arehand on the victim's breastbone
described below.
…..
g. Place your second

…..
hand on top of the first hand
h. Position your body directly over your hands
i. Perform 30 chest compressions
j. Minimize pauses in chest compression
k. Make sure theSymbols
airway is open
Used
l. Give two rescue breaths (optional).

!
m. Repeat the cycle of 30 chest compressions Steps Time Tips Notes Objectives Do
Refer to Participant Handbook (Pg-168-170) to explain the participants in detail about steps involved in CPR process.

Example
Example
Provide the participants with dummies and ask them to perform Cardio Pulmonary Resuscitation process under
supervision. vi

Skill Practical 2 hr Participant Handbook, dummies
100
…..
…..
!
Tips
Share with the participants about dealing with casualties.

Symbols Used

9.4.21 Elaborate
Summary
As a security guard on duty, you may come across various types of incidents and accidents, in which there will be
Role Play Example
casualties. In case you notice a casualty takes the following actions:

vi
a. Depending up on the severity of accident, do not hesitate to call ambulance or organisation's medical staff.
Example
b. In case casualty is trapped in a vehicle get help from others to extricate.

c. Do not forget to call fire brigade
Facilitator Guide vi
d. Approach casualty and remove him/her from harm's way

About this Guide
e. Lay casualty in a safe place
f. Ascertain consciousness…..and breathing status of the casualty
…..
g. Ascertain any other injury on body

h. Give first aid to casualty to revive
i. Call ambulance
j. Talk to casualty and reassure him/her
Symbols Used
k. Do not treat a casualty, unless you are trained and confident to do it
!
l. Note down incident methodically and prepare a report

vi

101
Facilitator Guide
Facilitator Guide
About this GuideUNIT 9.5: : HIV and AIDS

Symbols Used Key Learning Objectives for the specific NOS mark the beginning of the Unit/s for that NOS. The symbols
Unit Objectives
…..
he specific NOS
ed below.
Outcomes Objectives

Practical
• Understand HIV and AIDS
Exercise Summarize
• Know precautions to be taken to stay away from HIV

vi
Symbols Used
!
9.5.1 Note
! This unit talks about HIV and AIDS.

below.
e Team Activity
Example
Example
Summary session let us have a quick recap of the previous session.

Role Play Example
vi
vi
9.5.3 Do
ed below. !
Elaborate •
Field Visit
What do you understand by first aid?
Practical Lab
• b. What do you understand by CPR? Explain in detail.


Example
Summary
Role Play Example

vi
Tips
Notes Objectives Do
e Team Activity
!
Now let us begin with a new session which is about HIV and AIDS. In the previous sessions we have had a clear
Example
Notes
understanding about First Aid and CPR; now we will talk about HIV and AIDS.
Tips Objectives Do

vi
e Team Activity
AIDS (Acquired Immunodeficiency Syndrome) is caused by HIV (Human Immuno-deficiency Virus). It is the last stage of
Example
Summary the HIV infection. AIDS is transmitted by:

Role Play Example
a. Unprotected sexual relationships

vi
b. Contaminated blood transfusion
102
…..
…..
c. Hypodermic needles
d. From infected mother to child
There is no cure orSymbols
vaccines
Used for AIDS so far. AIDS is not a disease like cancer or malaria, but is a condition that weakens
a person’s ability to fightFacilitator
diseases (immune system). AIDS not only affects you, but also has a severe impact on family
Guide !
and friends. Even one mistake is enough to get HIV infection.
Refer to Participant Handbook (Pg. 172-173) to explain the participants about precautions to be taken in order to avoid
About this Guide
HIV and AIDS. This Facilitator Guide is designed to enable training for the specific Qualification Pack (QP). Each
Ask Explain Elaborate
…..
Demonstrate ….. Exercise Team Activity Facilitation Notes Learning Outcomes Say

Example
Example
Ask the participants to refer to Participant Handbook and study in detail about HIV and AIDS and its precautionary
measure, so that when they are asked question regarding it they are able to answer i
vi
Skill Practice
Self Study ! 1 hr Participant Handbook, pen, pencil, notepad

vi

103
Facilitator Guide
Facilitator Guide
iv
104
10. Security in Commercial and

Industrial Deployment
Unit 10.1 – Security in Commercial and Industrial Deployment
SSS/N0109
&
SSS/N0110
105
Facilitator Guide

1. Understand commercial and industrial deployments
2. Familiarise with common commercial and industrial deployment domains
106
Facilitator Guide
UNIT 10.1: Security in Commercial and Industrial Deployment

About this Guide
uide
Symbols Used
is designed to enable training for the specific Qualification Pack (QP). Each
Key Learning
(NOS) is covered across Unit/s. Objectives for the specific NOS mark the beginning of the Unit/s for that NOS. The symbols
Unit Objectives
escribed below. …..
Key Learning ….. Steps Notes Unit
Outcomes Objectives

Practical Summarize
Understand commercial and industrial deployments

Exercise
•
• Familiarise with common commercial and industrial deployment domains
vi
Symbols Used
d
! 10.1.1 Note
Steps Time
!
)Time Tips Notes Objectives Do
This unit talks about security in commercial and industrial deployment.
ed below.
Exercise
10.1.2 Say
Demonstrate
Team Activity
Exercise

Say
Example
Example

vi
ide
vi
10.1.3 Do
scribed below.
!
n Elaborate
•
Field Visit
What are HIV and AIDS?
Practical Lab
• What are the precautionary measures of HIV and AIDS?

ide

Example
scribed below.
dy Summary 3. Ensure that the class should not lose focus
Role Play Example

vi
Time Tips
Notes Objectives Do
xercise
10.1.4 Say
d
Now let us begin with a new session which is about security in commercial and industrial deployment. In the previous
Example
ctivity
!
Summary sessions we have had a clear understanding about HIV and AIDS; now we will talk about security in commercial and
Role Play Example

industrial deployment.
vi
xercise
10.1.5 Say
Let us talk about commercial and industrial deployment.Example
vi
107
…..
…..
Facilitator Guide
e
!
Tips
Symbols Used
Share with the participants about commercial and industrial deployment.
!
ise
10.1.7 Elaborate
Example
Ask
Say
Industrial Deployment
Facilitator Guide
You must have visited a factory/ mill in your neighbourhood or got a chance to visit a bigger factory, such as car
About this Guide

manufacturing plant.
vi What is a common feature between a factory and plant? Factory and plant employ a large
Example
number of workers andObjectives

staff. for theMany visitors also come
that NOS. The to these places. Industrial production takes place here. Unlike
Key Learning specific NOS mark the beginning of the Unit/s for symbols
the commercial places,
….. factory and plants have restricted entry.
…..
vi
The following places can be categorized as industrial establishments:
a. Factories: Workshops, mills, plants and special economic zones (SEZ)
b. Minerals: Mines, dumps and plants
c. Oil and Gas Industry: Wells, pumping stations, store tanks, pipe lines, refineries, bottling plants, oil depots
d. Maritime and Symbols
AviationUsedInfrastructure: Sea ports, ships and airports
e. Transport and Logistics: Vehicle! and container yards, depots and warehouses
f. Gems and Jewellery: Diamond polishing and jewellery manufacturing units
Refer to Participant Handbook (Pg-177-183) to explain the participant in detail about commercial and industrial
deployments.
e
10.1.8 Activity
Example
OS) is covered across Unit/s. Resources Activity Summary Role Play Example
Facilitator Guide
ibed below.
Ask the participants to refer to Participant Handbook and study in detail about commercial and industrial deployment,
so that when they are asked question regarding it they are able to answer it. vi
About this Guide

Skill Practice Time

Resources
1 hrs Participant Handbook, pen, pencil, notepad
…..
Self Study …..
e
!
Tips
• Share with the participants about domain specific risk and threats
Symbols Used
ain Elaborate
• Discuss with them about accidents and natural hazards
!
ise Team Activity Facilitation Notes Learning Outcomes Say
10.1.10 Elaborate
Example

Commercial and industrial deployments have certain common risk and threats. Risks and threats can be classified as
under:
vi Demonstrate Exercise Team Activity Facilitation Notes Learning Outcomes Say
Against Body and Life

Example
•
vi
108
Violent behaviour, assault, kidnapping, grievous hurt, molestation, ragging, rape, murder, suicide, accidents and
other hazards pose threat to body and life.
• Against Premises
Trespass, intrusion, break-in, forcible entry, vandalism and defacement are some of the risks and threats that a
premise may face.
Facilitator Guide
• Against Property
Property is vulnerable
About this Guide
to theft, loot, robbery, arson, vandalism, shoplifting and misappropriation
• Against Information
…..
Personal or business
…..
information stored in files and documents or computers is vulnerable to be stolen, if not
guarded properly.
• Against Law and Order
Drunken and aggressive behaviour, eve-teasing, loitering, littering, unrest, demonstration and unruly crowd can
cause serious law and order issues.
Symbols Used
Refer to Participant Handbook (Pg. 184-185) to explain the participants about:
!
• Domain specific risk and threats
• Accidents
Guide
Natural Hazards
ide is designed to enable training for the specific Qualification Pack (QP).AskEach
•
nal (NOS) is covered across Unit/s.
tives for the specific NOS mark the beginning of the Unit/s for that NOS. The symbols
e described below.
10.1.11 Activity
Example
Facilitator Guide
Ask the participants to refer to Participant Handbook and study in detail about risks and threats, so that when they are
asked question regarding it they are able to answer it.
About this Guide vi
sed Skill Practice
….. Time Resources
…..
! Self Study 1 hr Participant Handbook, pen, pencil, notepad

Exercise
10.1.12 Say
Symbols Used
Let us discuss about pre-requisites of successful deployment at a new site.
Example
!
10.1.13 Elaborate
vi
No two private security deployments would be similar. Their risk and threats and method of providing security would
differ. Therefore, certain training and preparation is required for the security unit, which is going to be deployed at a
new site. Example
Activity Summary
There are certain prerequisites for a successful deployment, these are:

vi
109
Facilitator Guide
uide
a. Experienced manpower: At least 25% manpower should have served in similar, if not at the same site.
described below.
b. Experienced leader: If appointments such as supervisors and security officers have experience in serving in similar
sites, security operations shall be smooth.
c. Orientation training: If the security unit receives domain-specific training before the actual deployment, role and
responsibilitiesFacilitator
shall Guide be clear to every member of the security unit.
d. On-the-job training (OJT): OJT at the actual site shall help unit members in understanding processes, operating
security equipments
About thisand Guidethe site-specific requirements. If OJT for all unit members is not possible then at least
ed
de appointments should be taken to the site to understand operations.
!
scribed below.
e. Detailed briefing: If it is feasible, the outgoing security unit should brief the incoming security unit about processes
for the specific NOS mark the beginning of the Unit/s for that NOS. The…..
symbols
…..
and duties before handing over.

Exercise
10.1.14 Say
Let us discuss about pre-requisites of successful deployment at a new site.

Example
Symbols Used
Time
!
Tips
10.1.15 Do vi
Notes Objectives Do
Share with the participants about general security duties by referring to Participant Handbook (Pg-186-187).
Facilitator Guide
Demonstrate
About this
Exercise
Guide Facilitation Notes
Team Activity Learning Outcomes Say
10.1.16 Activity
ercise Team Activity Facilitation Notes Learning Outcomes Say Example
Example
…..
…..
ctivity Summary
The facilitator should take the class to a nearby factory.
Role Play Example
vi
a. Ask the group to go around the factory in an organised manner.

vi
b. Notice risks and threats present at the workplace

c. Assemble the group and ask them to give out their impressions
Symbols Used
Skill Practice !
Time Resources
Visit to factory Steps Time 3 hrTips Notes Objectives Do Pen, notepad

110
11. Positive Projection of self and

organisation
Unit 11.1 – Communication Skills
Unit 11.2 – Interpersonal and Intrapersonal skills
Unit 11.3 – Time Management and Goal Setting
Unit 11.4 – Gender Sensitivity
SSS/N0111
111
Facilitator Guide

1. Understand importance of communication
2. Know various methods of effective communication
3. Understand basic values like honesty and discipline
4. Be a team player
5. Get familiar with common courtesy and deal with people effectively.
6. Groom themselves appropriately
7. Understand the importance of time management.
8. Manage time effectively at home and work.
9. Understand importance of goal setting.
10. Plan and set goals for future.
11. Understand the importance of gender sensitivity for a security guard
112
Facilitator Guide
uide
UNIT 11.1: Communication Skills
About this Guide
Symbols Used
escribed below.
Unit Objectives
…..
…..
Outcomes Objectives

Practical • Understand importance of communication
Exercise Summarize
• Know various methods of effective communication

vi
d Symbols Used
e
!
r Time
the specific NOS mark Steps
11.1.1 Note
esigned to enable !training for the specific Qualification Pack (QP). Each
Tips the beginningNotes
Time
of the Unit/s forObjectives
that NOS. The symbols
Do
bed below.
This unit talks about communication skills.
Exercise
11.1.2 Say
Demonstrate
Team Activity
Facilitation Notes
Say
Example
Example
Activity
Resources
Summary
Activity
Role Play
Summary
Example
Role Play Example
ide
vi
s designed to enable training
11.1.3 Do
NOS) is covered!across Unit/s.
scribed below.
e Notes
Tips Objectives Do
in Elaborate
•
Field Visit
Mention any five commercial establishments, where private security is deployed.
Practical Lab
ide • Mention any five industrial establishments, where private security is deployed.
is designedTeam
se to enable
Activity training for the
Facilitation Notesspecific Qualification
Learning Outcomes Pack (QP).
Say Each
Examine risk and threat to a shopping mall, petrol pump and railway station.
•
Example
escribed below.
ty Summary 2. Encourage the participants to give their response

Role Play Example
d
! vi
Time Tips
Notes Objectives Do
d
xercise Team Activity
!
Time Tips
Now let us begin with a new session which is about communication skills. In the previous sessions we have had a clear
Notes
Example
Objectives Do
ctivity Summary understanding about security in commercial and industrial deployment; now we will talk about communication skills.
Role Play Example
vi
xercise
11.1.5 Say
All living beings communicate with each other. Humans are the only living beings who communicate by a variety
Example
Activity Summary
of ways, Communication is the process of sharing/conveying information through speech, writing, visuals, signals or
Role Play Example
gestures. This process of conveying a message is considered complete only when the person receiving the message has
fully understood it.
vi
Let us talk about process and types of communication.
113
….. Facilitator Guide
…..
Facilitator Guide
About this Guide

!
11.1.6 Do
e Tips Notes Objectives

….. Do
…..
• Share with the participants about process of communication

Symbols Used
Share with them about types of communication
in Elaborate Field Visit Practical Lab
•
!

ty Summary Role Play Example
Symbols Used
Types of communication include:
!
a. Verbal Communication
vi Demonstrate
Steps
Exercise
Time
Team Activity
Tips
Notes Objectives
Say
Do
Example
b. Non-Verbal Communication Resources Activity Summary Role Play Example
Refer to Participant Handbook (Pg-192-194) to explain the participant in detail about process and types of communication.
vi
11.1.8 Activity
Example
uide Activity Summary

Divide the class in four groups and ask the participants to make a chart on verbal and non-verbal communication. Ask
described below.
them to divide the chart into two parts in which one part will contain examples from verbal communication and the vi
other part will contain examples of non-verbal communication.

The best chart will be pinned on the board in order to encourage passive learning.
At the end of the activity reiterate about types and process of communication, in order to conclude the activity in a
proper way.
ed
Guide Skill Practice Time Resources
Facilitator
uide is designed to enable training for the specific Qualification Guide
Pack (QP). Each
onal (NOS) is covered across Unit/s.
! Chart Making
ctives for the specific NOS mark the beginning of the Unit/s for that NOS. The symbols
1 hr Chart, pencil, sketch pens, scale and eraser
re described below.
About this Guide

Explain Field Visit Practical
Elaborate
Key LearningLab
Objectives for the specific NOS mark the beginning of the Unit/s for that NOS. The symbols
Exercise
11.1.9 Say
…..
…..
Say
There are 7 C’s of effective communication which are applicable to both written as well as oral communication.
Example
sed
Time
11.1.10 Do
!
Tips
vi
Notes Objectives Do
Symbols Used
Share with the participants about effective communication.
!
Exercise
11.1.11 Elaborate
Ask
Say

Example
Activity
7 C’s of effective communication:
a. Completeness Demonstrate Exercise Team Activity Facilitation Notes Learning Outcomes Say
b. Conciseness
Example
vi
c. Consideration
d. Clarity vi
114
Symbols Used
e. Concreteness
!
f. Courtesy Steps Time Tips Notes Objectives Do
s Guide g. Correctness
Refer to Participant Handbook (Pg-194-195) to explain the participants about 7 C’s of effective communication.
tional (NOS) is covered across Unit/s.
Ask
ectives for the specific NOS mark the beginning of the Unit/s for that NOS. The symbols Explain Elaborate Field Visit Practical Lab
11.1.12 Activity Facilitator Guide Example
Ask the participants to refer to Participant Handbook and study in detail about 7 C’s of effective communication, so that
About this Guide
when they are asked question
This Facilitator Guide is designed regarding itspecific
to enable training for the
they arePack
Qualification able to answer it.
(QP). Each vi
Used
Skill Practice
…..
…..
Time Resources
!
Self Study 1 hr Participant Handbook, pen, pencil, notepad
Exercise
11.1.13 Say
Team Activity Facilitation Notes Learning OutcomesFacilitatorSay
Guide
Symbols Used
Let us discuss about telephone etiquettes. Example
!
About this Guide
11.1.14 Elaborate
vi
Ask
….. Explain Elaborate Field Visit Practical Lab
Etiquette is defined as manners that are acceptable, pleasing and courteous. The different elements of etiquette are
…..
to do with appearance, choice of words and body language. The following etiquette should be followed while talking
on the telephone: Example
a. Pick up or answer the telephone before the third ring. Resources Activity Summary Role Play Example
b. Some words that you should use in your conversations on telephone are: Hello! Good Morning/Good Afternoon/ vi
Symbols Used
Good Evening.
!
c. Speak clearly and introduce yourself.
d. If the caller does not introduce himself/herself, say, “May I know who is speaking?”
Refer to Participant Handbook (Pg-195) to explain the participants about telephone etiquettes.
11.1.15 Activity
Example
Pair the participants and ask one of them to become a security supervisor and the other a person who is making a call.
Ask the person who is acting as a security supervisor to attend the call and perform all the steps which are mentioned vi
in telephone etiquettes.
Ask them to reverse their roles.

Skill Practical 1 hr Participant Handbook, pen, pencil, notepad,
telephone
115
uide
(NOS) is covered across Unit/s. Facilitator Guide
es for the specific NOS mark the beginning of the Unit/s for that NOS. The symbols
Facilitator Guide
escribed below.
About this Guide

d This Facilitator Guide is designed to enable training for the specific Qualification Pack (QP). Each
11.1.16 Do
! used in this book are described below.
…..
…..
Share what is listening and its importance with the participants.

!
11.1.17 Do
Time Tips Notes Objectives

Example
Do
Activity Tell the participants

Summary toUsed
Symbols get ready for an activity on listening skills.
Role Play Example

!
vi
11.1.18 Elaborate
Example
Activity
Demonstrating active listening non-verbally
a. Mirroring: The facial expressions of the speaker. This suggests that feelings are being recognised and empathised
vi
with. Example
b. Direct eye contact: Averted gaze often indicates a lack of interest or unease with others and what they have to say.
c. Head nods: These signal attention, interest and agreement and as such are examples of nonverbal encouragers,
vi
facilitating speakers in pursuing their lines of conversation.

d. Attention posture: A relaxed, open, forward-leaning posture is commonly regarded as indicative of deep interest
with another’s dialogue.
e. Reflecting: Reflective statements depend upon careful listening and are a further means of listening actively. They
can be thought of as statements that represent the essential message conveyed in what the employee has just
said. In doing so they are a way of showing empathy. They can either be paraphrasing statements that have been
said or a reflection of feeling. Guidelines for using reflective statements include:
i. Use your own words
ii. Do not go beyond the information just received by including your own interpretation of it
iii. Be concise – remember it is only the core message that you are trying to reflect
iv. Be specific, it usually aids understanding
v. Be accurate
vi. Do not over-use reflections – doing so may restrict the exploration of issue
Open Questioning: Open questions are ones that place few restrictions on how they should be responded to.
Open questions tend to:
1. Be broad in nature
2. Leave the answer entirely up to the respondent
3. Encourage the other person to talk at length
4. Be particularly helpful in getting at more than just limited pieces of factual information. As such they are especially
functional in exploring opinions, emotions and attitudes
5. Start with, how, what when, where, tell me, explain to me, describe to me.
Refer to Participant Handbook (Pg-196-197) to explain the participants about listening in detail.
116
Guide
uide is designed to enable training for the specific Qualification Pack (QP). Each
ional (NOS) is covered across Unit/s. Ask Explain Elaborate Field Visit Practical Lab
11.1.19 Activity
Example
Facilitator Guide
Provide the participant with Participant Handbook and ask them to study in detail about listening skills, so that when
the asked questions regarding
About this Guide it they are able to answer it properly. vi
Used Skill Practice

used in this book are described below. Time Resources
…..
! Self Study ….. 1 hr Participant Handbook, pen, pencil, notepad

Exercise
11.1.20 Say
Let us now discuss about

Symbols Used reading
Example skill.
Facilitator Guide
Activity Summary Role Play Example !

About this Guide
11.1.21 Elaborate
vi
Ask ExplainObjectives for
Key Learning the specific NOSField
Elaborate markVisitthe beginning
Practical Lab NOS. The symbols
of the Unit/s for that
Reading refers to the specific

…..
abilities that enable a person to read with independence and interact with the message.
…..
a. Why is reading Important Demonstrate Exercise Team Activity Facilitation Notes Learning Outcomes Say
b. Reading is fundamental to function in today’s society.

Example
c. Reading is a vital skill in finding a good job.

d. Reading is important because it develops the mind. vi
e. It is how we discover new things.

Symbols Used
f. Reading develops the imagination.
!
g. Reading develops the creative side of people. Steps Time Tips Notes Objectives Do
Guide
h. Reading is fundamental in developing a good self-image.
uide is designed to enable training for the specific Qualification Pack (QP). Each
ional (NOS) is covered across Unit/s.
Refer to Participant Handbook (Pg-198) to explain the participants in detail about reading skills.
11.1.22 Activity
Example
Divide the class in pairs and ask them to role play a security supervisor and visitor. Supervise their activity and sum up.
vi
Used
!
Role Play 1 hr Participant Handbook, pen, pencil, notepad
Exercise
11.1.23 Say
Let us now discuss about writing skills. Example
vi
117
About this Guide
Facilitator
National OccupationalGuide
Symbols Used
…..
…..
!
Writing is a medium of communication that represents language through the inscription of signs and symbols. When
writing anything you must keep in mind
Symbols Used
a. Its relevance – sticking Facilitator
to the Guide point
Example
!
b. Its structure – it must be organised
c. Its style – easy to read and suited

About to the job
this Guide
vi
Refer to Participant Handbook (Pg-198)
Key Learning Ask
to
Objectives for the explain
Explain
specific
theofparticipants
Elaborate
NOS mark the beginning in detail about writing skills.
Field Visit
the Unit/s for that NOS. The symbols Practical Lab
…..
…..
11.1.25 Activity
Example
Ask the participants to prepare a report of the activity they have performed today and share it with the class.
vi
Skill PracticeSymbols Used Time Resources

Preparing Report 1 hr Participant Handbook, pen, pencil, notepad
!

118
UNIT 11.2: Interpersonal and Intrapersonal skills

Facilitator Guide
Symbols Used
uide
Key Learning
Outcomes
Unit Objectives
About this Guide
Steps Notes Unit
This Facilitator Guide is designed to enable training for the specific Objectives
escribed below.
Understand basic values like honesty and discipline

…..
Practical
….. • Exercise Summarize
• Be a team player
vi
• Get familiar with common courtesy and deal with people effectively.
• Groom themselves appropriately
d Symbols Used
e !
Time
!
Steps
Tips
11.2.1 Note
Time
Notes
Tips
Objectives Do
Notes Objectives Do
bed below. This unit talks about interpersonal and intrapersonal skills.
Exercise
11.2.2 Say
Demonstrate
Team Activity
Facilitation Notes
Say
Example
Example
Activity
Resources
Summary
Activity
Role Play
Summary
Example
Role Play Example
vi
vi
e
!
Tips
ide
in Elaborate
•
Field Visit
What is verbal communication?
Practical
Lab
scribed below. • What is non-verbal communication?
• List down the effective ways of communication.

Example
ty Summary •
Role Play What do you understand by listening?
Example
• What do you understand by writing?

vi

d
!
Time Tips 5. Tell them about what they are going to learn in this session
Notes Objectives Do
xercise Team Activity

Now let us begin with a new session which is about interpersonal and intrapersonal skills. In the previous sessions we
Example
ctivity Summary have had a clear understanding about communication skills; now we will talk about interpersonal and intrapersonal
Role Play Example
skills.
vi
119
…..
…..
Facilitator Guide
de
11.2.5 Do
!
Time Tips
Notes Objectives Do
Symbols Used
Share with the participants about basic values.
cribed below.

!
11.2.6 Elaborate
Facilitator Guide
Being successfulAbout
does thisnot only mean being aware of ones duties and responsibilities, it also means that the person has
Example
Guide
basic values thatNational

make him (NOS) isa good
covered human being. Some basic values expected from a guard are:
Occupational across Unit/s.
a. Honesty is telling
vi
…..
the truth.
Example
b. Honesty is being sincere, truthful, trustworthy, honourable, fair, genuine, and loyal.
…..
!
ime Tips
Refer to Participant Handbook (Pg-200-201) to explain the participants about basic values.
Notes Objectives Do
vi
ercise
11.2.7 Say
Symbols Used
Let us discuss about common courtesy. Example
!
tivity Summary Role Play Example
11.2.8 Elaborate
vi
Courtesy is the act or gesture of showing respect to others. A security guard, as mentioned many times before, deals
with a number of people. These interactions with different people require courtesy. Its only when you respect others,
they will respect you. Example
Some common courtesy phrases are: Resources Activity Summary Role Play Example
a. Thank You.
vi
b. Good Morning/ Good Evening.

c. You’re Welcome.
d. I am sorry.
de e. Excuse Me.
Have a good day.

f.
cribed below.
Remember:
a. S-Smile.
b. E- Empathy.
c. R- Recognition.
d. V- Value Time.
e. I - Informed.
!
f. C- Caring.
ime Tipsg. E- Everyone. Notes Objectives Do
ercise
11.2.5 Say
Let us now discuss about grooming. Example
tivity Summary Role Play Example
vi
120
About this Guide
Symbols UsedKey Learning Objectives for the specific NOS mark the beginning of the Unit/s for that NOS. The symbols
…..
….. !
All of you must have seen parades on the television or in real-life. While watching these parades, you would have been
impressed and attracted by the smart uniforms of the personnel.
Uniform represents Symbols

uniformity
Used and equality for a selected group of people carrying out a particular duty/task. It also Example
differentiates the personnel from general

Resources
! public.
Facilitator Guide
Uniform gives responsibility and authority. It is the duty of a security guard to maintain the respect and decorum of
vi
the uniform.
About this Guide
Refer to Participant Handbook (Pg-202) to explain the participants about uniform guidelines of a security supervisor.
Ask Explain Elaborate Field Visit
Practical Lab
…..
…..
11.2.10 Activity
Example
Provide the participant with Participant Handbook and ask them to study in detail about uniform guidelines, so that
when the asked questions regarding it they are able to answer it properly. vi

Self Study 1! hr Participant Handbook, pen, pencil, notepad

121
Facilitator Guide
UNIT 11.3: Time Management and Goal Setting

Facilitator Guide
Symbols Used
ide
Key Learning
Outcomes
Unit Objectives
About this Guide
Steps Notes Unit
This Facilitator Guide is designed to enable training for the specific Objectives
escribed below.
Understand the importance of time management.

…..
Practical
….. • Exercise Summarize
• Manage time effectively at home and work.

vi
• Understand importance of goal setting.
• Plan and set goals for future.
d Symbols Used
e !
Time
!
Steps
Tips
11.3.1 Note
Time
Notes
Tips
Objectives Do
Notes Objectives Do
This unit talks about time management and goal setting.

bed below.

xercise
11.3.2 Say
Demonstrate
Team Activity
Facilitation Notes
Say
Example
Example
de
Activity
Resources
Summary
Activity
Role Play
Summary
Example
Role Play Example

scribed below.
vi
vi
e
!
Tips
n
de
Elaborate
•
Field Visit
What are the basic values which a security supervisor must possess?
Practical Lab

scribed below.
Example
ty ! 4.
Summary Clarify if they have any doubts
Role Play Example
vi
ercise Team Activity

Now let us begin with a new session which is Time Management and Goal Setting. In the previous sessions we have
Example
!
ctivity Summary had a clear understanding about Interpersonal and Intrapersonal Skills; now we will talk about Time Management and
Role Play Example
Goal Setting.
vi

Let us discuss about time management. Example
vi
122
Symbols Used
!
Steps SymbolsTimeUsed Tips Notes Objectives Do
11.3.6 Elaborate Ask

Steps
Explain
Time
Elaborate
!
Tips
Field Visit
Notes
Practical
Objectives
Lab
Do
Time Management means managing time effectively so that you allocate the right time for the right activity.
Refer to Participant Handbook (Pg-206) to explain the participants about time management.
Demonstrate Ask Exercise Facilitation NotesFieldLearning
ExplainTeam Activity Elaborate Visit Outcomes
Practical Say Lab
Example
Resources DemonstrateActivity Exercise Summary Team Activity

Role PlayFacilitation Notes
Example
uide
11.3.7 Activity
Example
Facilitator
e is designed to enable training for the specific Qualification PackGuide
(QP). Each vi
al (NOS) is covered across Unit/s. Resources Activity Summary Role Play Example
Ask the participants to identify time wasting habits in their personal life and how they can deal with them.
described below.
About this Guide vi

Skill Practice
Time Resources
Time Waster ….. 1 hr Participant Handbook, pen, pencil, notepad,
…..
PPT
ed
Time
!
11.3.8 Do
Symbols Used
Share with the participants about goal setting.
!
Exercise
11.3.9 Elaborate
Ask
Say
Explain
Facilitator Guide
We can achieve true success only if we plan and set goals for our future. Goal setting is a powerful process of thinking
Example
about your ideal future. The About

process of setting goals helps you choose where you want to go in life
this Guide
Demonstrate Exercise Team Activity Facilitation Notes
For setting goals:

vi Key Learning Objectives for the specific NOS mark the beginning of the Unit/s for that NOS. The symbols
Example
Resources Activity ….. Summary Role Play Example
• Identify what you want to

….. achieve.
• Identify where you have to concentrate your efforts. vi
• Identify the distractions that can, lead you astray.

• Identify the long-term goals that you want to achieve.
• Break these down into the smaller targets that you must hit to reach your lifetime goals.
Symbols Used
• Once you have your plan, start working on

! it to achieve these goals
Refer to Participant Handbook (Pg-206-208) to explain the participants about goal setting. Steps Time Tips Notes Objectives Do
• Encourage other participants to answer it and encourage peer learning in the class Resources Activity Summary Role Play Example

123
Facilitator Guide
Facilitator Guide
About this Guide

UNIT 11.4: Gender Sensitivity
ide
escribed below.
Symbols Used …..
…..
Key Learning
Outcomes
Unit ObjectivesSteps Notes Unit
Objectives

Practical • Understand the importance of gender sensitivity for a security guard
Exercise Summarize
d Symbols Used
vi
e !
Time
Steps
!
Tips
11.4.1 Note
Time
Notes
Tips
Objectives Do
Notes Objectives Do
This unit talks about gender sensitivity.

bed below.

xercise
11.4.2 Say
Demonstrate
Team Activity
Facilitation Notes
Say
Example
Example
Activity
Resources
Summary
Activity
Role Play
Summary
Example
Role Play Example
vi
vi
de
!
Tips
11.4.3 Do
e Notes Objectives
Do
scribed below.
n Elaborate
•
Field Visit
What do you understand by time management?
Practical Lab
• List down the time robbers.

de
• What is the purpose of goal setting?
Example
scribed
ty below.
Role Play Example

vi

Time Tips
Notes Objectives Do

!
Now let us begin with a new session which is Gender Sensitivity. In the previous sessions we have had a clear
Example
understanding about Time Management and Goal Setting; now we will talk about Gender Sensitivity.

vi

There is a need to ensure that women are protected against sexual harassment at all work places, be it in public or
Example
ctivity Summary private. This will contribute to realisation of their right to gender equality, life and liberty and equality in working
Role Play Example
conditions everywhere. The sense of security at the workplace will improve women's participation in work, resulting in
their economic empowerment and inclusive growth.
vi
Let us discuss about important terms related to gender sensitivity.
124
…..
…..
ed
Time
!
11.4.6 Do
Symbols Used
Share with the participants about important terms related to gender sensitivity.
!
Facilitator Guide
Exercise
11.4.7 Elaborate
About this Guide

Learning Outcomes
Ask
Say

Example
Important terms related to gender (NOS) is coveredsensitivity

National Occupational across Unit/s.
Activity Summary Role Play Example Key Learning Objectives for the specific NOS mark the beginning of the Unit/s for that NOS. The symbols
a. Sex
…..
…..
b. Gender vi
Example
c. Sexual Harassment Resources Activity Summary Role Play Example
d. Internal Complaint Committee vi
e. Prejudice
f. Discrimination
Symbols Used
g. Discrimination in employment
!
h. Racism
i. Eve-Teasing
Refer to ParticipantFacilitator
Handbook
Guide (Pg-209-211) to explain the participants about important terms, in detail.

uide About this Guide
11.4.8 Activity
e is designed to enable training for the specific Qualification Pack This(QP).Facilitator
Each Guide is designed to enable training for the specific Qualification Pack (QP). Each Example
al (NOS) is covered across Unit/s. National Occupational (NOS) is covered across Unit/s.
Keysymbols
ves for the specific NOS mark the beginning of the Unit/s for that NOS. The Learning Objectives for the specific NOS mark the beginning of the Unit/s for that NOS. The symbols
used Activity below. Summary
in this book are described
described below.
Ask the participants…..….. to refer to Participant Handbook and study in detail about important terms related to gender
sensitivity, so that when they are asked question regarding it they are able to answer it. vi

Self Study 1 hr Participant Handbook, pen, pencil, notepad,
ed Symbols Used
Time
!
11.4.9 Do
Tips Notes Objectives Steps
Do Time
!
Share with the participants about safety instructions for women and children by referring to the do’s and don’ts given
Explain in Participant Handbook (Pg-211-212).
Elaborate Field Visit Practical Ask
Lab Explain Elaborate Field Visit Practical Lab
Exercise Team Activity Facilitation Notes Learning Outcomes Demonstrate

Say Exercise Team Activity Facilitation Notes Learning Outcomes Say
11.4.10 Activity
Example
Example
Activity Summary Role Play Example Resources Activity Summary Role Play Example
Divide the class in four groups and ask the participants to make a chart on do’s and don’ts for women and children in
order to be safe.
vi vi
The best chart will be pinned on the board in order to encourage passive learning.
At the end of the activity reiterate about safety instructions for women and children, in order to conclude the activity
in a proper way.
125
…..
Facilitator …..Guide

Chart Making 1! hr Chart, pencil, sketch pens, scale and eraser

126
…..
…..
r Guide
Glossary
out this Guide
acilitator Guide is designed to enable training for the specific Qualification Pack (QP). Each
nal Occupational (NOS) is covered across Unit/s.
Symbols Used
earning Objectives for the specific NOS mark the beginning of the Unit/s for that NOS. The symbols
n this book
aining are described
for the below.
specific Qualification Pack (QP). Each
nit/s.
Outcomes
Unit Objectives
k the beginning of the Unit/s for that NOS. The symbols

Objectives
At the end of this glossary, students will be able to:

Gain knowledge about security terms related to private security sector
Practical Exercise Summarize
•
vi
mbols Used
!
teps
Note
Notes
ning for the
This glossary talks about key words and security terms related to private security sector.
Objectives Pack (QP). Do
specific Qualification Each
t/s.
the beginning of the Unit/s for that NOS. The symbols
Say
onstrate Exercise Team Activity Facilitation Notes Learning Outcomes Say
Example
ources
Activity
Example
Role Play session let us have a quick recap of the previous session.
Example
vi
vi
raining for the specific Qualification Pack (QP). Each
Do
Unit/s.
rk the beginning of the Unit/s for that NOS. The symbols
Notes Objectives Do
Field Visit
•
Practical
List down the meet and greet procedures and skills.
Lab
• What are the traits and habits which a security guard must possess?

Example
Role Play 3. Ensure that the class should not lose focus
Example

vi
Notes
Objectives Do
y Facilitation Notes
Say Learning Outcomes Say
Now let us begin with a new session which is about key words and security terms related to private security sector. In
Example
Role Play the previous sessions we have had a clear understanding about deportment, conduct and behaviour; now we will talk
Example
about key words and security terms related to private security sector.
vi
127
Facilitator Guide
Symbols Used
Notes
Do Objectives Do
Share with the participants the important key words given in the participants handbook by referring to (Pg-181-182).
Explain Field Visit
Ask Elaborate Practical Lab
Facilitator Guide

About this Guide
Activity
Example

Example
Resources used in this book areSummary
Activity described below.Role Play Example
Role Play Example
…..
Divide the class …..in four groups and ask the participants to make a chart on security terms related to private security
vi
vi sector. The best chart will be pinned on the board in order to encourage passive learning.
At the end of the activity reiterate the security terms related to private security sector in order to conclude the activity
in a proper way.
Skill Practice
Chart making ! 4 hrs Participant handbook, notepad, pen , pencil,
Steps Time Tips Notes Objectives Do colour pencils, eraser, chart paper, scale
Notes for Facilitation Demonstrate Exercise Team Activity Facilitation Notes Learning Outcomes Say

128
12. Annexures
Annexure I: Training Delivery Plan
Annexure II: Assessment Criteria
129
Facilitator Guide
Annexure I
Training Delivery Plan
Training Delivery Plan
Program Name: Certificate Course in Unarmed Security Guard
Qualification Pack Name & Ref. ID Unarmed Security Guard - SSS/Q0101
Version No. 1.0 Version Update Date 1 March 2013
Pre-requisites to Training (if any) Preferably Class VIII / the ability to read/write and communicate effectively
for the job role
Training Outcomes By the end of this program, the participants will be able to:
1. Explain about the basic security practices
2. Explain the basic laws
3. Discuss about people, property and premises
4. Perform access control
5. Perform screening and search
6. Perform parking control
7. Discuss about security escort
8. Maintain health and safety
9. Create security in commercial and industrial deployments
10. Understand about positive projection of self and organisation
Sl. Module Session Session Objectives NOS Methodology Training Duration

No Name Name Reference Tools/Aids
1 Introduction Introduc- • Explain about the • Ice- Small 2hrs

tion program breaker writing
pads,
pens, ball
of wool,
Participant
Handbook,
Chalk/
Marker,
black-
board/
Flipchart
130
2 Basic Security Basic of • Describe security SSS/N0101 • Word Small 2hrs

Practices Security in general and PC1 Building writing
private security in • Learning pads,
particular Confirma- pens,
• Explain different tion Participant
elements of Handbook
private security
and the inbuilt
importance
of various
parameters and
their functioning
• Identify yourself
with the security
system and its
organizational
structure.
• Ensure the
importance
of your role
as a trained
security guard is
maintained.
3 Basic Security Risk/ • Identify and SSS/N0101 • Self Study Small 5hrs
Practices Hazards/ respond to the risk PC2-PC4 writing
Disasters and threats faced pads,
PC6,
and Emer- by an organisation pens,
PC7,
gencies where you are Participant
deployed KB2, Handbook
• Respond and KB7,
report about KB8,
hazards and KB9
emergencies
• Assist police
and other
organisations, if
required
• Identify various
arms in use in
public and by the
police
• Identify
improvised
explosive devices
131
Facilitator Guide
4 Basic Security Security • Recognize rank/ SSS/N0101 • Self Study Small 5hrs
Practices Organi- badge of ranks in PC5, and Test writing
sations Army, Navy and Air pads,
KB3,
force pens,
KB10
• Recognize rank/ Participant
badge of ranks Handbook
in Central Armed
Police Forces and
Civil police and
others
5 Basic Security Private • Explain the role SSS/N0101 • Role Play Participant 3hrs
Practices Security of private security KB4 handbook
Sector sector and the
organization set
up of a private
security agency
• Describe the
PSARA 2005
and its basic
requirements
• Carry out assigned
security duties
in line with
procedures and
instructions
6 Basic Laws Legal • Comply with SSS/N0102 • Self Study Small 8hrs
Provision the basic legal PC1-PC5 writing
provisions pads,
applicable to your pens and
role and tasks Participant
• Take cognizance Handbook
of offences
and report to
superiors/ police
• Cooperate in
investigation
• Give evidence in
courts, if required
by law
• Check your basic
entitlements
132
7 Security- Basic • Familiarize with SSS/N0103 • Quiz Small 6hrs

People, Parameters the area of your writing
Property and responsibility pads,
Premises • Check pens and
effectiveness and Participant
the maintenance Handbook
of the physical
security measure
8 Security- People, • Guard people, SSS/N0103 • Role Play Small 6hrs
People, Property property and PC2, writing
Property and and premises as per pads,
PC1,
Premises Premises site instructions. pens and
• Carry out effective PC2, Participant
gate control and PC4, Handbook
documentation PC5,
• Ensure PC6,
proper visitor
PC7
management
9 Security- Guarding, • Receive briefing SSS/N0103 • Self Study Small 8hrs
People, observation for guard duty PC3, • Skill writing
Property and and • Carry out PC4, Practice pads,
Premises Patrolling patrolling of pens and
PC6 Participant
designated
premises as per Handbook
instructions
• Report and
respond to
security breaches
10 Security- Security and • Use security SSS/N0103 • Learning Participant 8hrs
People, Surveillance and surveillance PC5 Confirma- Handbook
Property and Equipment equipment tion
Premises effectively to carry
out your tasks
• Ensure effective
communication
11 Control Access • Establish identity, SSS/N0104 • Chart Rope, 7hrs
Access to Control purpose and Control Making small
the Assigned Persons, authorization writing
entry and • Role
Premises Vehicles, of different exit from Play and
pad, pen,
Material categories of participant
premises Practice
and people, vehicles handbook,
PC1-PC9 chart,
Documents and material
seeking to enter pencil
or exit from the colours,
premises. scale,
pencil,
eraser
133
Facilitator Guide
11 • Check and prevent Handle

entry to and exit postal
of people, vehicle mail and
and material couriers
without valid PC1-PC4
authorization
• Prepare/ collect
passes and
permits for
people, vehicles
entering/ exiting
the premises
• Check relevant
documents for
movement of
goods/ materials
• Handle postal
mail, couriers
and suspicious
packages
12 Control Access • Check and operate SSS/N0104 • Role Play PPT, White 8hrs
Access to Control different personal PC1-PC4 Board,
the Assigned Operation and vehicle access Markers,
Premises and control equipment Participant
Equipment • Handle different handbook
situations faced
during access
control operations
13 Screening and Screening • Comply with SSS/N0105 • Field Visit 8hrs

Search and Search organizational Use
Procedure procedures screening
and with respect to and search
Equipment screening and equipment
search of people,
PC1-PC3
vehicle, baggage
and material
seeking to enter/
exit from the gate
• Handle and use
search equipment
effectively
134
14 Screening and Personal • Carry out SSS/N0105 • Skill Small 10hrs

Search and Vehicle screening and Carry out Practice: writing
Search search manually screening Frisking pad, pen,
with equipment and search participant
• Self Study
handbook,
• Organize queues on vehicles
• Balloon
passing Balloons,
to manage people Battle threads/
at the screening through
the area of • Passing the rubber
and search bands,
control parcel
• Respond to parcel,
PC1-PC3 • Vehicle
situations arising vehicles
Carry out Search
during screening
and search screening
and search
• Report
on people
irregularities to
and
superiors
material
• Maintain personal passing
safety during through
screening and the area of
search control
PC2,PC3
15 Parking Essentials • Identify entry SSS/N0106 • Self Participant 8hrs

Control in of Parking and exit routes to Conduct • Shopping Handbook,
Designated Control available parking parking in list PPT, White
Areas area designated Board,
• Identifica-
• Check prevailing areas Markers,
tion
conditions within PC1-PC3, Charts, list
the parking areas PC5 of things
• Observe correct Deal with to shop,
positioning of ities in parking
signage for guiding parking signs
drivers areas
PC1-PC3
Monitor
hazards and
conditions
of parking
areas
PC1-PC3
KB1, KB2,
KB3, KB5,
KB6, KB7
135
Facilitator Guide
16 Parking Traffic • Carry out traffic SSS/N0106 • Identifica- Traffic 10hrs

Control in Plan and control duties KB4, tion Equip-
Designated Equipment inside any Identifica- ments,
KB8 •
Areas premises tion Traffic
• Guide drivers Signs,
• Self Study
to the available Participant
parking areas Handbook,
• Make effective use small note
of provided traffic pad, pen
and protective
gears
• Ensure drivers
leave the area
after parking as
per laid down
instructions
17 Security Funda- • Carry out effective SSS/N0107 • Who are PPT, White 4hrs
Escort mentals of security escort Carry out you? Board,
Security services security • Self Study Markers,
Escort • Respond to risks escort duty Participant
and threats during PC1 Handbook
escort duties Respond to
incidents
affecting
security and
safety
PC1,
PC3
18 Security Essential • Receive task and SSS/N0107 • Self Study PPT, White 8hrs
Escort Aspects of briefing related Carry out • Quiz Board,
Security to the vehicular security Markers,
• Move to
Escort security escort escort duty Participant
the spot
duty from your Handbook
PC2, PC3,
superior • Self Study
PC4
• Ascertain
Respond to
readiness of driver
incidents
• Ensure necessary affecting
equipment and security and
aids are carried safety
• Maintain PC2
communication as
per instructions
• Carry documents
as per instructions
136
19 Health and Health • Undertake SSS/N0108 • PT Exercise PPT, White 22hrs

Safety physical exercises PC1, PC2, • Sports Board,
and activities Markers,
PC5, KA5, • Drill
within your age participant
KA9 Commands
parameters handbook,
• Correct Boxing
• Maintain personal
Posture gloves,
hygiene, good
• Touch face mask,
habits and good
turnout Something football
Blue and
• Follow proper drill volleyball
practice while on net, carom,
duty chess,
• Refrain from table
alcohol, tobacco, tennis,
drugs and other hockey,
football,
intoxicants
volleyball,
• Guard against Blue colour
sexually paper,
transmitted pen, shirt,
diseases and HIV board,
table etc.
20 Health and Fire Safety • Carry out safety of SSS/N0108 • Tug of war Participant 17hrs
Safety and Fire workplace in line PC1-PC4, • Passing the Handbook,
Fighting with organizational KA2, KA3, parcel Rope,
procedures Parcel, Fire
KA4, KA7, • Extinguish
• Identify and report extingui-
KA8, KA10, Fire
fire hazards sher/ Chart
KB7-KB12 • Quiz
• Keep emergency
and escape • Self Study
routes free from • Self Study
obstructions and
report violation • Self Study
and Quiz
• Carry out fire
fighting in line • Self Study
with organizational and Quiz
training and
procedures
• Effectively handle
and operate fire-
fighting equipment
and extinguishers
• Report fire
incidents to
superiors and
emergency service
organizations.
137
Facilitator Guide
21 Health and Medical • Use available basic SSS/N0108 • Chart Participant 17hrs
Safety Emergency first-aid equipment PC1, PC2, Making Handbook,
• Render first-aid Chart Chart
KA11, KA12, •
Making paper,
• Participate in
KB13 pencil,
manual evacuation • Skill
sketch
of casualty and Practical
pens,
premises
• Skill colour
• Perform Cardio Practical pencils,
Pulmonary
dummies
Resuscitation
(CPR), if required
• Wear personal
safety gear and
clothing as per
organizational
procedure
22 Security in Commercial • Respond to SSS/N0109 • Shopping Small 8hrs

Commercial and domain-specific PC1-PC3, List writing
and Industrial Industrial risks and threats • Self Study pads,
PC6, PC7
Deployments Domains • Communicate pens and
SSS/N0110 • Tide’s In,
effectively with Participant
Tide’s Out
concerned PC1-PC3, Handbook,
list of
stakeholders PC6, PC7
things to
• Report incidents to
shop
superiors
23 Security in Behavioural • Carry out domain SSS/N0109 • Quiz Participant 10hrs
Commercial Standards specific roles and PC4, • Group Handbook,
and Industrial and Role duties ensuring Discussion paper, Pen
PC5
Deployments and Duties foolproof security
of a Security of premises SSS/N0110
Guard • Follow good PC4,
behavioral PC5
standards and
practices
24 Positive Deport- • Comply with SSS/N0111 • Chart Participant 10hrs
Projection of ment, organization’s PC1-PC9 Making Handbook,
Self and the Conduct and standards of • Self Study Chart
Organisation Behaviour grooming and paper,
• Chart
personal behavior pencil,
Making
• Observe sketch
• Self Study pens,
organization’s
‘Meet and Greet colour
Procedure’ pencils.
138
• Improve ‘Soft
Skill’ by practicing
regularly
• Wear
organization’s
uniform with name
tab correctly and
smartly
• Observe
confidentiality as
per organizational
procedures
139
Facilitator Guide
Annexure II
Assessment Criteria
CRITERIA FOR ASSESSMENT OF TRAINEES
Assessment Criteria for Unarmed Security Guard
Job Role Unarmed Security Guard
Qualification Pack SSS/Q0101
Sector Skill Council Security Sector Skill Development Council
Sr. Guidelines for Assessment

No.
1 Criteria for assessment for each Qualification Pack will be created by the Sector Skill Council. Each
Performance Criteria (PC) will be assigned marks proportional to its importance in NOS. SSC will also lay
down proportion of marks for Theory and Skills Practical for each PC
2 The assessment for the theory part will be based on knowledge bank of questions created by the SSC
3 Individual assessment agencies will create unique question papers for theory part for each candidate at
each examination/training center (as per assessment criteria below)
4 Individual assessment agencies will create unique evaulations for skill practical for every student at each
examination/training center based on this criteria
5 To pass the Qualification Pack, every trainee should score a minimum of 70% in overall test
6 In case of successfully passing only certain number of NOS's, the trainee is eligible to take subsequent
assessment on the balance NOS's to pass the Qualification Pack
Marks Allocation
Sr. Code Assessment criteria Total Out Theory Skills
No. Mark Of Practical
(400+100)
1.
SSS/N0101 - (Security
tasks in accordance PC1. carry out assigned security duties in
8 3 5
with basic security line with procedures and instructions
practices)
47
PC2. Select suitable equipment and
7 3 4
products required for the treatment
PC3. respond and report about hazards
7 3 4
and emergencies
PC4. assist police and other organisations,
7 3 4
if required
140
PC5. recognise rank/ badge of rank in

6 2 4
police and military
PC6. identify various arms in use in public
6 2 4
and police
PC7. identify improvised explosive devices 6 2 4
Total 47 19 28
2. SSS/ N0102 - (Con-

form to rudimentary
legal requirements of PC1. comply with basic legal provisions
2. Private Security Agen- applicable to your role and tasks 4 2 2
cies (Regulation) Act –
2005 (when undertak-
ing security tasks)
PC2. obtain clarity in case of lack of 18
3 1 2
understanding
PC3. take cognisance of offences and
5 2 3
report to superiors/ police
PC4. cooperate in investigations 3 1 2
PC5. give evidence in court, if required by

3 1 2
law
Total 18 7 11
SSS/N0103 - (Provide
private guarding ser- PC1. familiarise with the area of your
3. 5 2 3
vice to people, prop- responsibility
erty and premises)
PC2. guard people, property and premises
8 3 5
as persite instructions
PC3. receive briefing for guard duty and
5 2 3
patrolling
PC4. patrol designated premises as per
83 6 3 3
instructions
PC5. use securityequipment to carry out
6 2 4
your task
PC6. report and respond to security
6 2 4
breaches
PC7. maintain basic security registers 7 3 4
PC8. carry out required searches as per

5 2 3
instructions
141
Facilitator Guide
PC9. caution and report risks, threats and

5 2 3
hazards during the search
PC10. liaise with other search parties in
5 2 3
the premises
PC11. detain suspect(s) during the search
5 2 3
and report to superior
PC12. prevent tampering of evidence and
5 2 3
report
PC13. maintain personal safety 5 2 3
PC14. maintain communication during

5 2 3
search
PC15. report incident details to superiors 5 2 3
Total 83 33 50
PC1. comply with organisational

SSS/N0104 - (Control
procedures related to access control
4. access to the assigned 1 1 -
in the premises with or without use of
premises)
equipment
PC2. establish identity, purpose and
authorisation of different categories of
2 1 1
people/ vehicles/ material seeking to
enter or exit from the premises
PC3. check and prevent entry to and exit
of people/ vehicles/ material without valid 1 1 1
authorisation
PC4. direct visitors to designated areas
1 - 1
and inform concerned staff/ department 35
PC5. prepare passes/ permits for people/
2 1 1
vehicles entering the premises
PC6. collect passes/ permits from people/
1 - 1
vehicles exiting the premises
PC7. check relevant documents for
2 1 1
movement of goods/ materials
PC8. inform concerned department on
1 - 1
arrival of consignments
PC9. handle different situations faced
2 1 1
during access control operations
PC10. maintain basic security registers as
3 2 1
per instructions
142
PC11. report irregularities to superior 1 - 1
PC12. operate access control equipment

3 1 2
in accordance with laid down procedures
PC13. check and report functioning/
malfunctioning of access control 2 1 1
equipment
PC14. respond to signals from access
2 1 1
control equipment
PC15. carry out access control operations
1 - 1
manually in case of a breakdown
PC16. receive postal mail and couriersafter
3 1 2
office hours, if assigned
PC17. report about delivery of suspicious
3 1 2
package/s
PC18. secure and store letters and
2 1 1
packages as per procedures
PC19. deliver letters and packages to the
1 - 1
designated person
Total 35 14 21
SSS/N0105 - (Carry out PC1. comply with organisational

screening and search procedures with respect to screening
5. 6 2 4
activities to maintain and search of people/ vehicle/ material
security) seeking to enter/ exit from the premises
PC2. organise queue to manage people at
4 2 2
the screening and search point
PC3. respond to situations arising during
3 2 1
screening and search
PC4. carry out screening and search
6 2 4
manually/ with equipment
41
PC5. report irregularities to superior 2 1 1
PC6. maintain personal safety during

3 1 2
screening and search
PC7. respect persons’ right to dignity,
privacy and gender/ religious/ cultural 3 1 2
sensitivity
PC8. segregate persons violating laid down
3 1 2
procedures
PC9. segregate material containing
3 1 2
prohibited/ unauthorised items
143
Facilitator Guide
PC10. carry out physical search of vehicle

5 2 3
as per laid down procedures
PC11. segregate suspected vehicle for
3 1 2
detailed search
Total 41 16 25
SSS/N0106 - (Control
PC1. identify entry and exit routes to
6. parking in designated 4 2 2
available parking areas
areas)
PC2. check prevailing conditions within
3 2 1
the parking areas
PC3. observe correct positioning of
3 1 2
signage for guiding drivers
PC4. guide drivers to the available parking
3 1 2
areas
PC5. use provided traffic and protective
3 1 2
gear
PC6. ensure drivers leave the area after
1 - 1
parking as per laid down instructions
29
PC7. identify and respond to irregular
situations in accordance with 3 1 2
organisation’s procedures and guidelines
PC8. call for assistance and take preventive
2 1 1
steps
PC9. report irregular situations
2 1 1
immediately to superior
PC10. report hazards and defects to
1 - 1
superior
PC11. respond as per organisational
2 1 1
procedure
PC12. ensure own safety 2 1 1
Total 29 12 17
PC1. receive task and briefing related to

SSS/N0107 - (Security
7. the vehicular security escort duty from 6 2 4
escort)
superior
PC2. ascertain readiness of driver 3 2 1

29
PC3. ensure necessary equipment and
5 2 3
aids are carried
PC4. maintain communication as per
3 1 2
instructions
144
PC5. carry documents as per instructions 2 1 1
PC6. respond to risks 4 2 2
PC7. communicate and seek assistance 3 1 2
PC8. assist person/s being escorted 3 1 2
Total 29 12 17
SSS/N0108 -(Health PC1. carry out safety of workplace in line

8. 4 2 2
and safety) with organisational procedures
PC2. keep emergency and escape routes
4 2 2
free from obstructions and report violation
PC3. wear personal safety gear and
5 2 3
clothing as per organisational procedure
PC4. check violators of defined safety and
3 2 1
security instructions and report violations
PC5. report to superiors and emergency
service organisations for assistance in the 4 2 2
event of emergencies
PC6. undertake physical exercises and
2 1 1
activities (commensurate with age)
PC7. maintain personal hygiene and good
3 1 2
habits
PC8. refrain from alcohol, tobacco, drugs
77 3 1 2
and other intoxicants
PC9. guard against sexually transmitted
diseases and HIV take precautions against 3 1 2
common ailments
PC10. identify and report fire hazards 7 3 4
PC11. carry out fire-fighting in line with

14 5 9
organisational training and procedures
PC12. report fire incidents to superiors
4 2 2
and emergency service organisations
PC13. participate in evacuation of casualty
3 1 2
and premises
PC14. render first-aid 12 5 7
PC15. use available basic first-aid

6 1 5
equipment
Total 77 31 46
145
Facilitator Guide
SSS/N0109 -(Security
PC1. carry out security duties as per
9. in commercial 4 2 2
organisation’s procedures and instructions
deployments)
PC2. respond to domain-specific risks and
6 3 3
threats
PC3. operate security equipment 6 2 4
PC4. communicate effectively with 41

6 2 4
concerned stakeholders
PC5. follow good behavioural standards 6 2 4

7 3 4
prescribed
PC7. report incidents to superiors 6 2 4
Total 41 16 25
SSS/N0110 -(Security
PC1. carry out security duties as per
10. in industrial 4 2 2
organisation’s procedures and instructions
deployments)
PC2. respond to domain-specific risks and
6 3 3
threats
PC3. operate security equipment 6 2 4

41
PC4. communicate 6 2 4
PC5. follow good behavioural standards 6 2 4

7 3 4
prescribed
PC7. report incidents to superiors 6 2 4
Total 41 16 25
SSS/N0111 - (Positive
PC1. maintain good health, personal
11. projection of self and 5 2 3
hygiene & sanitation
the organisation)
PC2. comply with organisation's standards
6 2 4
of grooming and personal behaviour 59
PC3. stay free from intoxicants (alcohol,
5 2 3
tobacco and drugs)
PC4. wear organisation’s uniform with
7 2 5
name tab correctly and smartly
146
PC5. wear, carry and use personal

8 4 4
protection gear and equipment
PC6. observe organisation’s ‘Meet and
7 2 5
Greet Procedure
PC7. observe confidentiality as per
4 2 2
organisational procedure
for the specific Qualification Pack (QP). Each
PC8. observe discipline and punctuality 5 2 3
PC9. carry out assigned tasks and duties

6 3 3
diligently
PC10. co-operate with team members 5 2 3
Total 59 24 35
Notes
Do
Objectives Do
1. Explain each Guideline for Assessment in detail

2. Explain the score that each trainee needs to obtain
3. Recapitulate each NOS one-by-one and take participants through the allocation of marks for Theory and Skills
Practical.
Example
Role Play
4. Explain the Allocation of Marks. Explain that they will be assessed on Theory and Skills Practical.
Example
5. Explain that for the first NOS, 200 marks are allotted for Theory and & 300 for Skills Practical.
147
Facilitator Guide
Notes
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148
Facilitator Guide
Address: 305, City Court, Sikanderpur, MG Road, Gurgaon – 122002 (India)
Email: Info@sssdc.in
Web: sssdc.in
Phone: +91 124-4937450
CIN No.: 00000000
Price:
978-1-111-22222-45-7

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Facilitator Guide

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Shri Narendra Modi

Unit 3.4 - Procedure

Unit 5.1 - Access

Annexure II: Assessment Criteria 51

Assistant Beauty Therapist

Unit 7.1 - Parking Control 77

Unit 8.1 - Security Escort 83

10. Unit 2.1–Facial

5. Assistance to the Beauty Therapist (BWS/N0103) 35

Unit 5.1 –Arranging Tools and Products 37

Unit 5.2–Cleaning Up Post-Treatment Waste 39

6. Health and Safety (BWS/N9002) 41

Unit 6.1 – Cleaning, Sterilizing, and Setting Up Equipment 43

Unit 6.2 –Guidelines for Disposing Waste 45

Annexure II: Assessment Criteria 51

Key Learning Outcomes

At the end of this module, you will be able to:

Unarmed Security Guard

) is covered across Unit/s.

• Get an overview of the Private Security Sector

y Summary Role Play Example

Tips Notes Objectives Do

1. The total duration of the program

n Elaborate Field Visit Practical Lab

y Summary Role Play Example

Demonstrate Exercise Team Activity Facilitation Notes Learning Outcomes Say

Resources Activity Summary Role Play Example

About this Guide

Elaborate Field Visit Practical Lab

used in this book are described below.

interactive learning session. Example

Resources Activity Summary Role Play Example

Explain Elaborate Field Visit Practical Lab

Unarmed Security Guard

• Handling various deployments (commercial, industrials etc.)

About this Guide

used in this book are described below.

Resources …..Activity Summary Role Play Example

Skill Practice Time Resources

Ask Explain Elaborate Field Visit Practical Lab

• Ask the participants if they have any questions Example

• Clarify all doubts of participants

• Ask them to answer the questions given in the participant manual

UNIT 1.2: Private Security Sector

• Identify the need for security

• Define Security and Careers in the private Security Sector

Tips Notes Objectives Do

n Elaborate Field Visit Practical Lab

3. Ensure that the class should not lose focus

Summary ! 4. Clarify any doubts that they may have

n Elaborate Field Visit Practical Lab

y Summary Role Play Example

n Elaborate Field Visit Practical Lab

Now let us understand what do we mean by security?

y Summary Role Play Example

About this Guide

a. Share with the participants about what is security?

c. Discuss about the places where we need security

d. Share about the assets which needs to be protected and secured

such as a person,…..dwelling, community, nation, or organisation.

or external loss-causing threats.

d. Assets needs to be protected/secured