EXCELLENCE IN SERVICE IS

THE KEY TO SUCCESS.

ii
HAILEY COLLEGE OF BANKING & FINANCE
University of The Punjab, Lahore

iii
 HAILEY COLLEGE OF BANKING & FINANCE
University of The Punjab, Lahore

 MOAZZMA SAEED
M17MBA020

 MUNEEBA RUSTAM
M17MBA025

 AMNA NAZAR
M17MBA032

iv
 CONTENTS
Sr. No Description Page No.
1. Introduction 1
2. Establishment 2
3. Slogan 4
4. Vision 5
5. Mission 6
6. Objectives 7
7. Strategy 8
8. Group Information 9
9. Corporate Information 10
10. Milestones & Achievements 12
11. Internal Committees 18
12. Holding & Subsidiary Co. 20
13. Products & Services 21
14. Deposit Products 22
Sahulat Current Account 23
Saving Account 24
Munafa Plus Account 25
Premium Saving Account 26
Basic Banking Account 26
Faysal Izafa Account 27
Mehfoz Sarmaya 28
FCY Saving Plus 29
Faysal Market Link Account 30
Faysal Moavin Account 31
15. Consumer Finance Products 32
Faysal Car Finance 33
Faysal Home Finance 34
Faysal Personal Finance 35
Khush Haal Kisan Finance 36
16. Retail Services 38
Pocketmate 39
Faysal Lockers 42
Transfer of Funds 43

v
 Non Stop Banking 44
SMS Alert Service 45
17. Corporate Banking Services 46
Corporate Financing 47
SME Financing 47
Trade Finance 48
Treasury & Capital Market 49
Investment Banking 50
Cash Management 52
Financial Institutions 53
18. Barkat Islamic Banking 54
Barkat Current Account 55
Barkat Saving Account 56
Barkat Foreign Currency 57
Barkat Basic Banking Account 57
BIIC 58
Barkat Ijarah 59
Barkat Murabaha 61
19. Faysal aik-Faisla 62
Family Assurance Plan 63
Educational Plan 64
Saving Plan 65
20. Travelers Cheques 66
21. Careers 67
22. SWOT Analysis 68
23. PEST Analysis 72
24. Financial Statement 77
25. Conclusion 87
26. Recommendations 88

vi
Faysal Bank is one of the leading commercial banks in Pakistan
with a well-entrenched name in the local market. The operations of
FBL are driven with the objective to offer Sharia compliant
banking services to its clients. FBL comprises an online network
of129 branches.
The DMI group headed by H.R.H. Prince Mohamed Al
Faisal Al Saud is registered in the Bahamas with main offices in
Geneva, Switzerland.
Faysal Bank was incorporated on October 03, 1994 in Pakistan as a
public limited company quoted on Karachi and Lahore Stock
Exchanges. Taking over the Pakistan operations of Faysal Islamic
bank of Bahrain, operating in Pakistan since 1987, FBL
commenced operations as a local commercial bank on January 1,
1995. Effective January 1, 2002 Al Faysal Investment Bank
Limited (“AFIBL”) merged with Faysal Bank and as a result, the
bank now stands co-owned by subsidiaries of the DMI Group
including Shamil Bank of Bahrian E.C.
Mr.Frook Bengali is the president and chief executive
officer of Faysal Bank and H.R.H.Prince Muhammad Al-Faysal
Al Saud is the Chairman of Faysal Bank .The registered office
of Faysal bank is in Karachi.

Faysal Bank (FBL), a leading commercial bank in Pakistan, is

partnering with System Access Singapore, a global universal
banking solutions provider, to implement the full suite of the latest
version of Symbols across its branch network and head office.
The Symbols Core Banking Solution will serve as the core
transaction processing engine to support Deposits, Lending, Trade
Services, Payments, Treasury, and Investments business verticals
of the bank.
FBL’s principal activity is to provide commercial banking
services through its branch network. The banking services include
2
corporate banking, consumer banking, retail banking, trade finance
and investment banking services. The operations of the group are
conducted through 46 branch offices located in all major cities of
Pakistan.

Faysal Bank will be ensuring the delivery of innovative products

and services, through multiple delivery channels, through
Symbols’ e Applications Framework. It aims to raise the level of
its customer services and shorten its time to market new and
innovative product offerings to its key customer segments. Said
Ahmed Kamran, executive vice president and head of Information
Technology at Faysal Bank,
“Symbols will form the backbone of our strategic initiatives to
markedly improve our services and product offerings. It will
allow us to set ourselves apart from the average bank by
successfully executing on our strategy.”

With the deployment of the extended banking

enterprise support of Symbols, Faysal Bank is well positioned to
take on the challenges of universal banking. Symbols will also be
providing a unique Cash Management portal for Faysal Bank’s
corporate customers, enabling them to maximize their revenues
through the -effective placements of their assets.

3
 “EXCELLENCE IN
SERVICE IS THE KEY TO
SUCCESS”

At Faysal Bank it is our philosophy to provide

consumer-driven banking products and services
that meet customer demands and exceed
customer expectations. ‘Service’ is the only key
to success.

4
Excellence in all that
we do

5
Achieve leadership in
providing financial services in
chosen markets through
innovation.

6
  To offer the market banking products
and services which are needed, convenient,
marketable and Shariah compliant.

 To grow as an institution with prudent

growth and profitability in view.
 To build relationships based on trust
and mutual benefit with customers and
shareholders.
 To maintain a highly efficient and
motivated in employee base.
 To continue being a socially conscious
organization.

7
 Expanding our channels of distribution.
 Delivering banking products and
services with efficiency and
effectiveness.
 Introducing technological and
procedural efficiencies into all aspects
of our business.
 Striking the right balance between risks
and rewards.
 Providing growth and development
opportunities to employees of the bank.

8
The DMI group has been the leading contributor to
the development of Islamic banking in the world,
particularly with regard to promoting new modes of
investment compatible with Islamic Shariah.
The group’s business comprises of three main sectors
- Islamic Banking, Islamic Investment and Islamic
Insurance.
The DMI group has an extensive network of
financial institutions stretching over four
continents, with well-integrated regional
subsidiaries, enabling it to respond to local
business needs and conditions. Based on this
geographical structure, the DMI group companies
act as a financial bridge between the world’s
leading financial centers and the Islamic countries.

9
Board of Directors
H.R.H. Prince Mohammed Al Faisal Al Saud Chairman
Farook Bengali President & Chief
Executive Officer
Khalid Abdulla Janahi Director
Ziad H. Rawashdeh Director
Dr. Said Sa’ad Al-Martan Director
Tariq Iqbal Khan Director
Sanaullah Qureshi Director
Shahid Ahmad Director
Executive Committee
Khalid Abdulla Janahi Chairman
Farook Bengali Member
Ziad H. Rawashdeh Member
Country Management
Farook Bengali President & CEO
Khalid S. Tirmizey Deputy Chief Executive Officer
Ajaz Rahim General Manager Head of Investment Banking

10
Head Office Management
Farook Bengali President & Chief Executive Officer
Khalid S. Tirmizey Deputy Chief Executive Officer
Ajaz Rahim General Manager Head of
Investment Banking
Ahmed Kamran Head of Information Technology
& Administrative Servic
Taimur Afzal General Manager Consumer Finance
Mohammad Iqbal Head of Finance
Iqbal Ahmed Zuberi Head of Operations
Shahid Waqar Mahmood Country Risk Manager
Sohail Nawaz Country Treasurer Head of Capital
Markets & Financial Institutions
Arif Hasan Khan Deputy General Manager Consumer
Finance
Parvaiz Ahmad Head of Internal Audit
Mohammad Abadullah Head of Branch Operations &
Process Re-Engineering
Khurshid Zafar Deputy General Manager – Investment
Banking
Hasan Imam Head of Compliance
Seemin Shafi Head of Human Resources &
Corporate Communications
Javed Iqbal Head of SME Finance

11
 CAPITAL AND OWNERSHIP

Companies of the Dar Al Maal Al Islami Trust (DMI) including

Shamil Bank of Bahrain E.C own the majority share holding of
Faysal Bank Limited. The remaining shareholders comprise of the
general public, NIT and other Pakistani institutions. The Bank’s
shares are quoted on the Karachi and Lahore Stock Exchanges.

FAYSAL GROWTH
CERTIFICATES
The Bank launched Faysal Growth
Certificates in June 2005. The Growth Certificate is a
deposit product that credits profit to customer account on a
six monthly basis at an increasing rate of profit every six
months. This product offers a profitable investment to
retired persons requiring a steady income.

12
 MEMBERSHIP OF VISA
INTERNATIONAL
Faysal Bank became a principal member of Visa International.
The Bank is in the process of linking its ATM and Debit card to
Visa for use by its customers while out of Pakistan.

Participation in the International

Livestock & Poultry Congress
Faysal Bank participated in the International Livestock &
Poultry Congress held in Lahore in December 2005.
SMEDA, PAKISTAN Veterinary Medical Association and
Poultry & Livestock Organization, Pakistan organized the
congress jointly. Mr. Ali Raza, Agri Business Head made a
presentation highlighting Faysal Bank’s role in the
development of livestock / poultry sectors.

AGREEMENT WITH NIT

Faysal Bank signed an agreement with
National Investment Trust Ltd. (NIT) in September 2005,
by virtue of which, the Bank is authorized to sell NIT units
through its branch network.

13
CORPORATE AND
INVESTMENT BANKING

Participation In The Conference On “GATS”

Faysal Bank participated in the conference on

“General Agreement on Trade & Services (GATS)” in Lahore in
November 2005. The conference was organized by the Planning &
Development Department of the Government of Pakistan in
collaboration with United Nations Development Program,
International Trade Centre and Export Promotion Bureau of
Pakistan.

Financial Transaction For Atlas

Group’s

Faysal Bank advised and arranged the financial

transaction for Atlas Group’s acquisition of Dawood Bank
Limited. Elixer Securities Limited acted as the co-advisor

14
Launching Of e-banking product

Faysal Bank launched its e-banking product – Faysal Connect in

2005. This service is offered for the Bank’s corporate customers
and allows them to access banking services via the internet by
using state-of the-art secure technology. With the help of Faysal
Connect, corporate customers can efficiently conduct their day-to-
day business transactions including account balance queries,
account details, account statements, fund transfers, salary
payments, bills payment, issuance payment order and demand
drafts and many more via an automated, secure, versatile and a
straight through processing platform.

Awards and Rewards

The architectural design of Faysal Bank Building at

Blue Area, Islamabad was chosen as a prizewinner by the Institute
of Architects, Pakistan at the IAP Award Ceremony, held in
October, 2005 at Karachi. The award was given to Mr. Nasir Iqbal,
the architect for the Faysal Bank building in Islamabad.

15
Social and Community Obligations
October 2005 brought an unforeseen calamity to Pakistan in the
form of a massive earthquake in its northern regions. The entire
country, especially the corporate sector rallied together to help in
any and every way possible. Faysal Bank contributed Rs.10
million towards the President’s Relief Fund and Rs.2.5 million to
its Waqf Fund for Earthquake relief.Utilization of the Waqf
contribution was made directly bylthe bank’s own teams who
volunteered their time and effort in the affected areas and through
social uplift organization such as The Citizens Foundation. The
employees of the Bank created their own fund and raised over
Rs.1.5 million which is also being similarly used.
Faysal Bank hosted an Open Golf Tournament in Lahore
in March 2005 which was very well attended by professional and
amateur golfers alike.
Faysal Bank was one of the main sponsors of the Pak versus
India Football Series played in June 2005. Prime Minister Shaukat
Aziz was the Chief Guest.

It has also been recognized by ICAP/ICMAP for

excellent quality of its 2008 annual report.

16
 ESTABLISHMENT OF NEW
BRANCHES
The bank in the year 2009 open new branches now total
number of branches are 129 and online branches are
113(ATM)

CERTIFICATE OF
EXCELLENCE

The bank this year has been awarded a CERTIFICATE OF

EXCELLENCE by MANAGEMENT ASSOSIATION OF
PAKISTAN for its good corporate governance and best business

17
Management committee (MANCOM)
Comprises divisional heads and meets quarterly to review the
performance of each division vis-à-vis targets set. The MANCOM
also deliberates and decides on implications of new business
initiatives for the bank.

Assets & Liability Committee (ALCO)

Comprises of senior management at Head office, and

regional and area head of business units, and overall liquidity, asset
and liability mismatch positions and discusses to rectify same.

Investment Committee(IC)
Comprises CEO, Head of Investments, Treasures and Head
of Finance and reviews investment decisions and strategies. The IC
meets as and when required.

18
Human Resource Committee (HRC)
Comprises the CEO, the Deputy CEO, Heads of Investment
Banking, Finance and Human Resources and all business, units of
the bank. The HRC meets frequently to discuss policy initiatives to
ensure high levels of motivation of employees and to provide an
environment conducive to high performance at Faysal bank.
Information Technology Steering
Committee(ITSC)
Meets at least once a month to review major
technological initiatives being taken by bank with a view
improving its service. This ITSC is divided into sub-committees to
undertake specific initiatives.
Product & Service Committee(P&SC)
Comprises the product Development Head along with
Deputy CEO , Head of Operations and Head of Finance and the
Head of concerned business unit and meets frequently to ensure
that the Bank is in line with market opportunities and services.

Premium Committee
Comprises the heads of general services, the concerned
regional head and the deputy CEO who meets as and when
required to discuss acquisition of new premises for the bank use
and to decide on optimum utilization of existing properties.

Insurance Committee
Comprises representatives Of general services, finance
and operations and takes decisions on insurance requirements and
finalizes insurance arrangements with insurer

19
Thorough its subsidiaries, Dar Al Maal Al
Islami(DMI) Trust, Bahamas is the ultimate
holding company of the Bank.

Faysal Bank has two subsidiaries with following

effective shareholding:
Fayzan Manufacturing
Modaraba(FMM):59.81%
Faysal Management Services (Pvt.) Limited
(FMSL): 60.00%

20
PRODUCTS &
SERVICES

21
 Deposit Products
 The Faysal Sahulat Account
 The Faysal Saving Account
 Rozana Munafa Plus Account
 Faysal Premium Account
 Faysal Basic Banking Account
 Faysal Izafa
 Mahfooz Sarmaya
 FCY Saving Plus
 Faysal Marketline
 Faysal Moavin

22
Faysal Sahulat Current Account gives you a host of banking
facilities that add convenience to your banking
experience/transactions. It provides you the flexibility to access
your account wherever you go.

Product Features & Benefits

Minimum balance of Rs. 5,000/- is required

You can avail following additional benefits, if you maintain a
monthly average balance of Rs. 500,000/- or more Free Cheque
Book (upto 100 leaves per year)

Free Locker (small, subject to availability) Annual fee waiver on

Pocketmate Visa Debit Card. Free Pay Orders (upto 120 per year)

23
Faysal Savings Account addresses your basic banking needs. It
allows individual depositors, like you to enjoy profits on your
savings.

Product Features & Benefits

Minimum balance of Rs. 10,000/- is required.

Profit is calculated on the monthly minimum balance.
Profit is paid semi-annually.
You can easily access your account through chequebook and
Pocketmate Visa Debit Card. Pocketmate can be used globally at
more than a million ATMs and over 29 million point of sale
terminals.
You also have access to your account through online banking at all
Faysal Bank branches nationwide.
You can also avail our SMS Alert Facility to keep yourself updated
on all activities in your account.

24
Rozana Munafa Plus is a unique savings account designed to pay
profits on a monthly basis while giving you the benefit of the daily
balance in your account.

Product Features & Benefits

Minimum balance of Rs. 100,000/- is required

Profit is calculated on your daily balance and paid to you on a
monthly basis
No limit on number of transactions that can be made each month
You can easily access your account through chequebook and
Faysal Pocketmate. Pocketmate can be used globally at more than
a million ATMs and over 29 million point of sale terminals
You also have access to your account through online banking at all
Faysal Bank branches nationwide
You can also avail our SMS Alert Facility to keep yourself updated
on all activities in your account

25
Faysal Premium is a savings account specially designed for high
value deposits with attractive profit rates.
Product Features & Benefits

Minimum balance of Rs. 500,000/ is required. Profit is calculated

on your daily balance and paid to you on a monthly basis
No limit on number of transactions that can be made each month
You can easily access your account through chequebook and
Faysal Pocketmate. Pocketmate can be used globally at more than
a million ATMs and over 29 million point of sale terminals
You also have access to your account through online banking at all
Faysal Bank branches nationwide

Basic Banking Account is a Pak rupee current account with no

minimum balance requirement.
Product Features & Benefits

Account can be opened with an initial deposit of Rs. 1,000/

No minimum balance requirement. Maximum of two free deposits
and withdrawals through counters/clearing are allowed in a month.

26
Faysal Izafa is one of the most convenient ways of receiving profit
on an annual or monthly basis. You can now enhance your lifestyle
on your own terms.

Product Features & Benefits

Minimum investment of Rs. 25,000/ is required .You have an

option to avail profit payments on annual, semi-annual or monthly
basis
Your first chequebook will be provided free of cost if the invested
amount is Rs. 300,000/- or more

Your current account is opened to disburse profit earned on your

investment in Faysal Izafa. This current account is free from any
account maintenance charges Your profit in your current account
can be easily accessed through chequebook and Pocketmate Visa
Debit Card. Pocketmate can be used globally at more than a
million ATMs and over 29 million point of sale terminals
Financing facility up to 90% of invested amount is available. For
example, on an investment of Rs. 100,000/- a loan of Rs. 90,000/-
can be availed .You can even withdraw your funds prior to
maturity which will be subject to deduction of premature
encashment penalty.

27
To provide convenience and value to customers with foreign
currency related needs, Faysal Bank's Mahfooz Sarmaya foreign
currency account offers you many attractive features.

Product Features & Benefits

Account can be opened in US Dollar, Pound Sterling or Euro

Minimum balance of 1,000 units is required of the currency in
which the account is opened.
You can open Mahfooz Sarmaya Account in any of the following
account types:

Current Account
Savings Account
Term Deposit

With Mahfooz Sarmaya Account, you become eligible for Pak

Rupee financing facility of up to 75 percent of the deposit in your
account at very competitive financing rate. With Mahfooz Sarmaya
Account, you automatically qualify for special rates for car and
home financing.

28
FCY Saving Plus is a foreign currency savings account which
allows you to earn profit on a monthly basis.
Product Features & Benefits

Account can be opened in US Dollar, Pound Sterling or Euro

Minimum balance of 500 units is required of the currency in which
the account is opened. Profit is calculated on your monthly average
balance and paid to you on a monthly basis.
Tiered profit structure providing an incentive to save more.
On maintaining the monthly average balance equivalent to USD
50k or above, the following additional facilities are provided.

Free online banking*

Priority Banking*
Borrowing in PKR up to 90% of FCY*
Preferential rates on consumer finance*

29
Faysal MarkeLink is our latest offering to help you control and
manage your savings the way you always wanted to. Now with our
innovative KIBOR-linked savings product, you can benefit from a
daily changing market rate.

Product Features & Benefits

Attractive profit rates for you that are linked with KIBOR (Karachi
Interbank Offered Rate).
Minimum balance of Rs. 500,000/- is required. Profit is calculated
on your daily balance and paid to you on a monthly basis.

No limit on number of transactions that can be made each month.

You can easily access your account through chequebook and
Pocketmate Visa Debit Card. Pocketmate can be used globally at
more than a million ATMs and over 29 million point of sale
terminals.
You also have access to your account through online banking at all
Faysal Bank branches
nationwide.

30
Faysal Moavin Savings Account allows individual savers like you
to enjoy regular profits on a monthly basis. Your deposited savings
increase in value as monthly profits are added to your savings.
Product Features & Benefits
Minimum balance of Rs. 20,000/- is required
Attractive profit rates. You are provided with an incentive to save
more through a tiered profit structure *
Profit is calculated on your daily balance and paid to you on a
monthly basis
No limit on number of transactions that can be made each month
You can easily access your account through chequebook and
Pocketmate Visa Debit Card. Pocketmate can be used globally at
more than a million ATMs and over 29 million point of sale
terminals
You also have access to your account through online banking at all
Faysal Bank branches nationwide
You can also avail our SMS Alert Facility to keep yourself updated
on all activities in your account

31
 Consumer Finance Products

 Faysal Car Finance

 Faysal Home Finance
 Faysal Personal Finance
 Faysal Khushaal Kisan Scheme

32
Plan your finances in a way that is straight forward, affordable and
easy to attain. Now it’s easy to be in the driver’s seat!

Faysal Car Finance is available for

Locally manufactured vehicles

Tenure upto 5 years
Variable rate lease (12 month KIBOR + 5% annually)
Minimum customer equity 20%
Comprehensive insurance cover at nominal rates available

33
Eligibility Criteria

Applicant to be between 21 years to 60 years of age

With 3 years of employment or of established business
Qualifying income to debt ratio 60 : 40 (i.e. Max installment not
higher that 40% of your disposable income which includes all
credit commitments including Faysal Auto Finance facility)

Live a happy and carefree life, away from financial worries in a

way that is straightforward, affordable and easy to attain.

Faysal Home Finance is available for

Buying a new Home

Building a new Home
Remodeling or Renovation of existing Home

For Buying a Home

34
Maximum financing amount available is 70% of the market value
of property. Repayment period is between 3 years to 20 years
.Spouse income clubbing facility. available in computing debt
service ratio
Repayment in monthly installments
For Building a Home
Maximum financing amount available is 70% of value of land plus
construction
Repayment period is between 1 years to 20 years.Spouse income
clubbing facility available in computing debt service
ratio.Repayment in monthly installments. Disbursement of
approved facility amount to be made in tranches corresponding
with construction schedules
For Renovating or Remodeling a Home
Maximum financing amount available is 50% of the market value
of property or Rs. 20 million, whichever is lower
Repayment period is between 3 years to 20 years
Spouse income clubbing facility available in computing debt
service ratio
Repayment in monthly installments
Disbursement of approved facility amount to be made in tranches
corresponding with construction schedules

35
Get rid of your financial anxieties. Live comfortably in a
straightforward, affordable and easy to attain way.

Faysal Personal Finance is available for

Upto an amount of Rs. 500,000/-

Equal monthly installments
Repayable over 3 months to 60 months

Offers specialized products for the agricultural sector. All Faysal

Bank branches located in agricultural areas of Pakistan are
equipped to help local farmers improve yield and methods of
farming by offering timely and affordable financing for all
purposes detailed in SBP’s list of eligible items for Agricultural
Loans.

Faysal Khushaal Kisan Scheme offers

36
Production Loans to meet

Cost of agri inputs (seed, fertilizer, pesticides etc.), cost of diesel,

labor, storage, transportation and other working capital
requirements of crop farming, orchards, nurseries, vegetable
farming, floriculture etc.

Development Loans to finance

Farm Power (tractors, combine harvesters, threshers, alternate

energy installations including solar energy plant etc.)
Farm Machinery and Equipment (ploughs, cultivators, laser
levelers, processing machinery, tunnel structures etc.)
Farm Transport (pickup, trailers, mini trucks etc.)
Farm Irrigation (installation of tube-wells, turbines, power lines,
transformers, sprinklers, drip irrigation systems, lining or
alignment of water channels etc.)
Land Improvement (land leveling, clearance of jungle and land
reclamation of land etc.)
Godowns, Silos and Cold Storage (cost of construction, machinery
and working capital requirements)
Seed Processing Units (working capital requirements) etc.

Financing to meet needs of

Dairy Farms (cost of sheds, milking animals, feed, medicine and

other working capital requirements)
Livestock Farms and Feed Units (cost of animals sheds, animals
feed, medicine and other working capital requirements)
Poultry Farms and Feed Units (cost of poultry sheds, machinery,
equipment, chicks, feed, medicine and other working capital
requirements.
Fish Farms (cost of fish ponds, tube-wells, fish seed, feed and
other working capital requirements).
37
General Terms & Conditions

Limit of Finance is determined on the basis of actual business

needs and available collateral.
Tenors of repayment are flexible depending upon nature of
business generally between one to five years.
Pricing is in the range of 6MK+3.5% to 5.5% p.a. and its recovery
is linked with revenue cycle of the customers alongwith a nominal
processing fee in the range of Rs. 500/- to Rs. 13,000/- depending
on size of finance

 Retail Services
 Faysal Pocketmate
 Faysal Lockers
 Transfer of Funds
 Non-Stop Banking
38
  Internet Banking
 Sms-Alert Service

Combining the wide acceptability of a credit card and the

thoughtful prudence of an ATM card, Faysal Bank Pocketmate is
the most convenient way to carry cash. No more fear of
overspending. No more searching for the nearest ATM. Faysal
Pocketmate provides you with the freedom of world wide
acceptability at over 29 million point of sale (POS) terminals and
more than a million VISA ATMs globally

Worldwide Acceptance
Travel the world and enjoy the freedom of using your Faysal
Pocketmate. It gives you access to your account at over 29 million
point of sale (POS) terminals and more than a million VISA ATMs

39
globally, giving you the freedom of payment anywhere in the
world
Countrywide Acceptance
Your Faysal Pocketmate is accepted at over 50,000 merchant
establishments in Pakistan i.e. restaurants, department stores,
grocery stores, petrol pumps, etc. Besides, you can use it
conveniently at more than 3,500 ATMs all over Pakistan
Maximum Security
The Faysal Pocketmate contains can only be used electronically,
which means lesser probability of fraudulent attempts on the card
Easy Traveling
Your Faysal Pocketmate saves you from the hassle of carrying
cash or writing cheques. It means you no longer have to stock up
on traveler's cheques or cash while traveling

Balance Inquiry
With Pocketmate, you have the flexibility to check your account
balance whether you are in Pakistan or abroad

Fund Transfer
With Funds Transfer facility you can instantly transfer funds
between any two Faysal Bank accounts or from a Faysal Bank
account to any 1-Link member bank account using your Faysal
Pocketmate

Instantly send and receive funds from 1-Link members banks

registered on this service
No hassle of writing cheques or making pay orders.
Enjoy a daily transfer limit of Rs. 250,000/-

Utility Bill Payment

40
Manage easy payments of your Sui Gas bills through any Faysal
Bank ATM with your Faysal Pocketmate

Eliminate the inconvenience of standing in long queues during

traditional banking hours to pay your bill
Immediate payment and confirmation through transaction
receipt
No additional charges
Instantly check balance and status of your bill

Cash Deposit
Now with Pocketmate you can deposit cash into your Pak Rupee
account at any time of the day. No requirement of filling out
deposit slips or waiting in long queues for deposit. You can
instantly deposit cash into your account through selected Faysal
Bank ATMs

SMS Alert
SMS Alert Service provides you the facility to instantly receive
SMS alerts on all transactions made on your account through
Faysal Pocketmate. With this service, you can keep yourself
informed about the activities taking place in your account.

24-Hour Customer Service

Your queries are welcomed at our 24/7 call center where our well-
trained and qualified customer service team will assist you in
answering your queries, registering and resolving your complaints,
reporting a lost or stolen card and activating your new Faysal
Pocketmate

Overview of Expenses

41
Each single charge and each withdrawal of cash at ATM made
using your Pocketmate shall be clearly itemized on your bank
statement enabling you to easily check the status of your account

Three Supplementary Cards

Pocketmate also gives you the facility of having up to 3
supplementary cards issued against one primary card. All
supplementary cardholders will be able to conduct ATM or Debit
transactions within the limits of the primary card account

Faysal Safe Deposit Lockers are carefully placed within the bank's
professionally guarded premises with courteous Locker Custodians
to facilitate your visit.

Branch premises including locker areas are equipped with

appropriate security measures for both during and after banking
hours. To secure you even further, the lockers are covered by
insurance against loss
With assurance of privacy you can lease a locker that best meets
your needs, at very reasonable annual rentals
42
A nominal (non-refundable) key deposit is applicable at locker
issuance. Annual locker rental is as per applicable Schedule of
Charges of the bank
You may use Faysal Bank's locker facility six days a week
(Monday to Saturday) during banking hours
You have the option to operate the locker only yourself or add an
additional operator to the usage of your locker. However, only one
key per locker will be issued by the bank

You can deposit and withdraw cash from any branch of Faysal
Bank, regardless of which branch your account is in. You need
only to carry your chequebook!

SWIFT Money Transfer

Customers of Faysal Bank can now easily and speedily transfer
funds in foreign currency through the SWIFT system installed at
the Bank
43
Western Union Service
Customers who receive money transfers from overseas through the
Western Union service can now withdraw their funds through any
Faysal Bank branch

All branches of Faysal Bank remain open for business from 9

a.m. to 5 p.m. from Monday to Thursday. On Friday, the bank is
open from 9 a.m. to 12.30 p.m. and then again from 3 p.m. to 5
p.m. On Saturday, the bank is open from 9 a.m. to 12.30 p.m. only.

44
 The Faysal Bank Fast ATM & Debit card provides you round the
clock service.

Be alert all hours

With Faysal instant SMS Alerts you can get alerts on your mobile
phone whenever you use your Pocketmate Visa Debit Card or your
account locally and globally.

Product Features and Benefits

45
  Alerts on transaction made through Pocketmate Visa Debit
Card locally and globally
 Alerts on ATM transaction that you perform at any ATM
using Pocketmate Visa Debit Card including
 Cash deposits and withdrawals
 Funds transfers to and from your account(s) with Faysal
Bank
 Bill payments
 Alerts on all transaction you perform at the branch including
 Cash deposits and withdrawals
 Funds transfer to and from your Faysal Bank accounts
 Pay order and demand draft issuance /deposit
 Cheque clearing

Corporate Banking Services

 Corporate Financing
 SME Financing
 Trade Financing
 Treasury and Capital Market
46
  Investment Banking
 Cash Management
 Financial Institution

Faysal Bank Limited is fully geared to meet the

changing economic challenges present in Pakistan. We are ever
striving to build meaningful relationships with our customers and
become partners in their growth and progress by acting as financial

47
advisors and consultants as well as financiers. Our Corporate
Finance Group extends both short and long term financing
facilities designed to fulfill the individual need of each corporate
customer.

Small and Medium Enterprise (SME) unit of the Bank is geared

towards catering to the banking requirements of small to medium
businesses in a timely and therefore cost effective manner. All the
branches of Faysal Bank are equipped to speedily attend incoming
financing requests from SMEs. We help our customers grow from
strength to strength by acting as their bankers and financial
advisors.

Faysal Bank has established a strong presence globally in Trade

Financing through its network, affiliates and correspondents. The
48
Bank has conveniently maintained relationships with major banks
in the international financial market and continues to develop new
ones wherever needed. Our Trade Finance services include a full
range of import, export and guarantee products, thus offering
tailor-made solution to fit the individual need of each customer.

Faysal Bank Treasury has carved out a niche for itself as a

dominant participant in the Financial Markets. The focus of our
Treasury Department is predominantly client centric where we use

49
extensive experience and expertise in providing balance sheet
solutions to our vast and diverse client base by offering a wide
range of Fixed Income (Sovereign as well as Corporate) and
Foreign Exchange products. Faysal Bank Treasury strives to
broaden its product offering to better facilitate its clients and cater
to their ever changing needs in order to reach our goal of becoming
a solution provider of choice.

Faysal Bank maintains one of the leading Investment Banking

setup in the country. Our team of transactors and product
specialists, during the last decade, has structured and successfully
50
closed a number of innovative and large ticket transactions which
is a testament of our continued commitment to our customers and
contribution to the development of financial market. We cover
almost the entire spectrum of value added investment banking
products, ranging from capital raising and structured finance to
advisory on sophisticated merger and acquisition transactions and
privatizations.

Our Investment Banking comprises of the following units:

Project and Structured Finance (PSF)

PSF focuses on structuring and meeting the capital requirements of
green field projects in various industrial sectors, often on limited or
non recourse basis
Debt Capital Markets (DCM)
DCM primarily caters to large ticket medium/ long term financing
requirements of corporate relationships, requiring risk distribution/
sharing with other financial institutions and/ or access to local and
offshore capital markets. Debt instruments include term loans,
listed and privately placed Term Finance Certificates and Islamic
financing products including Murabaha, Musharika and Sukuk
Issues

Equity and Advisory

Our EandA desk deals with Advisory on mergers and acquisitions,
valuations, provides access to onshore equity capital markets
through Ordinary and Preference share issues, IPO’s and listings
and Private Equity placements

Agency and Trustee

Faysal Bank, as Agent and Trustee, acts as custodian of security,
facility documentation as intermediary between our customer and
the consortium of Financial Institutions, facilitating the objectives
of each stakeholder in the transaction

51
Faysal Bank‘s Cash Management has emerged as one of the
leading cash management service providers in the country. We
offer full range of services aimed at enhancing our clients’
liquidity position, reducing operational cost and improving
financial control via accurate and timely reporting. Our success is
primarily attributed to our customized solution offerings and
technology-based product strategy.

52
We offer Payables and Receivables Management product suite to
our clients; conventionally through our real time and online branch
network and electronically through our Internet based products.
Our products include Collections, Automated Cheque Payments,
Electronic Banking, Salary and Employee Fund Management,
Dividend Processing and Payments, and Customized Bulk
Processing. Our solution offerings are fully customizable and
become an important factor in the liquidity management structures
of our clients, enhancing their working capital efficiency. We also
offer complete visibility of flows by taking advantage of
management information technologies to integrate transaction and
financial information, and related operational activities.

Faysal Bank's Financial Institutions (FI) Group is

focused on providing a wide range of correspondent banking
services to customers through our strong relationships with many
global financial institutions, ensuring access to our customers to all
53
the major global financial hubs. The above arrangements ensure
most efficient settlement of import & export payments and foreign
receipts/ payments of our customers. In addition to these global
correspondent banking relationships, we also maintain onshore
correspondent banking arrangements with large local banks to
ensure coverage throughout the country.

Our trade finance services, in addition to provision of standard

trade products including letters of credit, foreign & local currency
trade bill discounting, guarantees, import & export loans and
Export Refinance, offers advisory services on large ticket
structured trade financing requirements of the customers. These
include arrangement of cross border trade confirmations and trade
related commercial & country risk syndications. Our onshore
specialized trade services include supply chain solutions for our
corporate customer base, including vendor/ supplier & distributor
focused structured trade financing solutions.

Barkat Islamic Banking

Faysal Bank introduces Barkat Islamic Banking, with branches
dedicated to purely shariah compliant banking transactions.

Barkat Islamic Banking staff is well experienced and committed to

promoting the cause of shariah compliant Banking. Faysal Bank’s
shariah advisor is a fully qualified mufti who oversees all business
of these dedicated branches and ensures its compatibility and
compliance with shariah principles. Faysal bank has 7 Islamic
branches in Pakistan.Producya are followings;

54
  Current Account
 Saving Account
 Foreign Currency Account
 Basic Banking
 Investment Banking
 Investment Certificate
 Ijarah
 Murabaha

Barkat Islamic Current Account is a value added product which

enables you to derive maximum benefits from your deposits.
Current Accounts are opened on the basis of QARD (loan) and the
principal amount remains guaranteed.

55
Product Features & Benefits

 Account can be opened with Rs. 5000/- only

 Nationwide access to your account through any Faysal Bank
branch
 24-hour access to your account through Faysal Bank’s ATM
network, and all other 1-Link ATMs country-wide
 Utility Bill payment through the Faysal Bank ATM network
anytime during the day or night
 Cash deposit through selected Faysal Bank ATMs
 SMS Alert facility
 Funds transfer through ATMs of Faysal Bank
 Complimentary cheque book on opening of account (once
only)
 Service Charges are as per Faysal Bank’s Schedule of
Charges

Barkat Islamic Saving accounts are opened on the basis of

‘Mudarabah’. Faysal Bank is the ‘Mudarib’ (manager of the funds)
and you, the customer are the ‘Rabb-ul-Maal’ (owner of fund).
Funds mobilized through Barkat Islamic Banking Saving deposits
are deployed in Shariah compliant modes such as Ijarah, Murabaha
and Musharakah etc. Rate of Profit on your deposit will be
determined through a Shariah approved mechanism for calculation
of weightages which will be announced at the end of each calendar
month and shall be applicable to the following calendar month.
Barkat Islamic Saving deposits will be entitled to share in the
56
profit earned by the Islamic Banking Branches of Faysal Bank.
Losses, if any, will be shared in the proportion of investment by
each depositor.

Product Features & Benefits

Average deposit (on the basis of daily product) required Rs.
10,000/- Unlimited transaction facility.Profit calculated on
monthly average balance and paid monthly .Tiered profit structure:
the higher the balance of your deposit, the higher your profit
Online access to your account through any branch of Faysal Bank
24-hour access to your account through Faysal Bank‘s ATM
network, and all other 1-Link ATMs country-wide.Utility Bill
payment through the Faysal Bank ATM network anytime during
the day or night.Cash deposit through selected Faysal Bank ATMs
Funds transfer facility through Faysal Bank ATMs.SMS Alert
facility.Zakat and withholding tax to be deducted as per rules.

The Barkat Islamic FCY account is a current account that gives

you easy access to your deposit with the assurance that your funds
will be utilized strictly in accordance with rules of Shariah

Product Features & Benefits

 Choice of currency - US$, GBP and Euro

 Minimum Balance required US $ 500 or equivalent
 Round the clock call centre facility
 Non-stop banking service available between 9 am to 5 pm on
weekdays (except between 1:30 pm to 3:00 pm on Fridays,
due to the prayer break)
57
Barkat Islamic Basic Banking Account is a current account that
enables small depositors the comfort of banking in a secure and
customer friendly environment.
Product Features & Benefits
 Account can be opened with an initial deposit of Rs. 1000/-
only
 No minimum balance maintenance charges
 2 free deposits and 2 free withdrawals per month through
cash / clearing. In case of additional transactions, charges as
per Schedule of Charges are applicable
 Free of charge Annual Statement of account. Standard
charges apply if more than one statement is required

The Barkat Islamic Investment Certificates (BIIC) is a ‘Riba Free’

investment based on the principles of Mudaraba Mushtarika with
the customers being the ‘Rabb-ul-Maal’ (owner of funds) and
Faysal Bank as the ‘Mudarib’
(manager of funds).

The BIIC holder shall be eligible for a share of profit which the
Barkat Islamic Banking Branches of Faysal Bank will earn (after

58
deduction of expenses) through investing funds in various modes
of Islamic finance. Losses, if any, shall be shared strictly in
proportion of Depositors’ and Faysal Bank’s capital contribution.

Monthly weights for profits distribution shall be calculated and

displayed at the Barkat Islamic Banking branches as well as the
Faysal Bank website (www.faysalbank.com).

Product Features & Benefits

 Minimum investment amount Rs. 25,000/-

 Tenure 1 month, 3 months, 6 months and 1 year
 Profit payment at maturity
 Financing facility under any Shariah compliant mode up to
90% of deposit amount available to BIIC holder
 Options for automatic renewal of BIIC on maturity available

‘Ijarah’, is a term of Islamic FIQH which means 'to give something

on rent'. Ijarah relates to the usufructs of assets and properties.
Bank transfers the usufruct of a particular property to another
person in exchange for a rent claimed from customer. In this case,
the term 'Ijarah' is analogous to the English term 'leasing'. Here the
Lessor is called 'Mu’jir', the Lessee is called 'Musta’jir' and the rent
payable to the Lessor is called 'Ujrah'. In case of Ijarah, the corpus
of the property remains in the ownership of the Lessor, but only its
usufruct, i.e., the right to use the property, is transferred to the
Lessee.
59
The mode of Ijarah is used to meet medium or long term financing
needs of the customer by giving the asset to the customer on a
rental basis and at the end of the tenure, the asset may be sold to
the customer upon agreed terms.

Faysal Bank's Barkat Ijarah

Faysal Bank provides Barkat Ijarah facility for the following assets
 Office Equipment
 Plant & Machinery
 Vehicles (Private & Commercial)

About Barkat Ijarah Transaction

The customer approaches the bank with a request for Ijarah and
makes a promise to take on Ijarah the assets acquired by the Bank
pursuant to such request.he bank purchases the asset required for
Ijarah and receives title of ownership from the vendor.he bank
makes payment to the vendor .he bank leases the asset to the
customer after execution of Ijarah agreement.The customer makes
periodic payments as per the contract.itle of ownership may be
transferred to the customer through a sale agreement during the
currency of or at the end of the Ijarah contract

Who can benefit from Barkat Ijarah?

 Individual / Proprietorship

60
  Partnerships / Corporates / Commercial Organizations

Murabaha’ is a term of Islamic FIQH and it refers to a particular

kind of sale in which the seller discloses the cost of goods being
sold and margin of profit. The payment of price in the case of
Murabaha may be on the spot or it may be deferred, as agreed upon
by the parties.
Since Murabaha is a kind of sale, the basic rules of sale are
applicable to all Murabaha transactions (without which this
transaction is not valid).
These rules are:

61
  The subject of sale must exist at the time of sale
 The subject of sale must be in the ownership of the seller at
the time of sale
 The subject of sale must be in the physical or constructive
possession of the seller when he sells it to another person
Who can benefit from Barkat Murabaha and for what
purposes?
1. Barkat Murabaha can be used by individuals, sole-
proprietorships, partnerships and bodies corporate
2. Purchase of inventories, raw materials, semi-finished /
finished goods, stores & spares and all kinds of
consumables can be made through Barkat Murabaha
3. Barkat Murabaha is an ideal mode for short term credit
(up to 12 months) as it offers flexible credit terms to
match the Customers’ cash-flows

Faysal aik Faisla

One decision that shall change your life and allow you to enrich
and bring happiness
to the lives of your loved ones.

Faysal aikFaisla is Faysal Bank’s line of customized

Bancassurance products developed to meet growing financial
needs of our customers. We are all individuals and as individuals it
is inherent to differ in our needs. However, the need to plan for a
secure final future and the need to safeguard and enrich the lives of
our loved ones is universal. Keeping this in view Faysal Bank has
62
developed innovative products designed to address specific
financial investment and protection needs of our customers. Our
product menu includes the following offerings:

 Family Assurance
 Plan Education Plan
 Saving Plan

Offer you Faysal aikFaisal- Family Assurance Plan.

Key Features

 Substantial Protection at affordable premium

 Available in 2 option to suit your requirement

63
  Provide “Terrorism Cover" at the lowest rates, subject to
terms and conditions.
 Guaranteed refund of 30% of annual premium on Survival at
the end of every year
 Offers regular monthly include for the beneficiaries in the
unfortunate case of demise of the policyholder
 No medical Examination required(Pre-approved)
 Automatic Renewal
 Free Look Period of 15 days

This plan has been developed for parents seeking to plan and save
for their children’s higher education. With the fast growing cost of
a good education, it is essential to start planning at an early stage
hence parents with children less than 10 years of age are
encouraged to avail this proposition. Some of the key features of
this plan are:

64
This plan allows you to save for your child on a regular long-term
basis
Your savings are invested in the ‘EFU Managed Growth Fund’
managed by investment experts who ensure that your savings are
well managed
The plan makes sure that your final objective of accumulating a
target sum at completion of the policy is achieved, regardless of
any unforeseen eventualities
All your allocated investments secure upon maturity of the plan
In addition to well managed investments, all customer’s avail life
insurance and regular income benefits in the event of a mishap

The saving plan is a multi-purpose saving utility that allows

customers to plan and save proactively in the face of increasing
inflationary pressures and growing expenses. Some of the salient
features of the plan include:

This plan allows you to save on a regular basis, with a lump sum
payment upon maturity to secure your long term financial goals.

65
Your savings are invested in the ‘EFU Managed Growth Fund’
managed by investment experts who ensure that your savings are
well managed.
All your savings are completely Capital Protected. This means
your allocated investment amount is secure and you always get the
higher of your total contributions or the value of your investments
at the time.
The plan provides attractive bonuses to further boost your savings.

You may purchase American Express, US Dollar and Pound

Sterling Travelers’ Cheques at selected branches of Faysal Bank
66
Human Resources Department:

Faysal Bank is a pro-active, people driven organization where

the employees are our top most priority. The Bank not only
provides challenging career opportunities but also excellent
training in all areas of banking.
67
Current Opportunities at Faysal Bank

Please e-mail your resume to the following address. If your

profile matches our criteria for any vacant position, we will get
in touch with you

Strengths
68
  Expansion and diversification of customer base.
 Most progressive and well networked bank in Pakistan.
 Heavy investment in Information Technology.
 Employee retention, customer satisfaction and high profit
generation.
 large network of Foreign Correspondents all over the
world.
 Good and friendly attitude of the workers.
 Provision of excellent trade facilities.
 Bank has strong backing by its principal
shareholders, ready to inject additional capital.
 Deposits growth 30%.rating AA & A1+

Weaknesses

 Lengthy processing time required for the approval of

trade related facilities due to centralized processing
system.
 Segmentation of credit approval processing.

69
  Functional based Organization Structure lacks co-
ordination.
 More use of print, for advertisement, than the use of
other advanced types of media e.g. television etc.

Opportunities

 Faysal Bank is discovering new ways of providing

banking services to its customers.

70
  Establishment of dynamic platform to launch a series of
new products.

 Establishment of strong relationship not only with
borrowers but also with bank investors

Threats
 Economic Condition of Pakistan

 Competitors

 Declining trend in banking sector, which can affect it to large

extent because of its big
 Corporate customers which are few in number.

71
  Arrival of Barclays and Bank of China in Pakistan, which can
increase the competition in
 banking sector.

 Decreasing trend in Earning per share and stock prices.

 Moving of key employees, e.g. Corporate Relationship

Managers, which means moving of
 corporate clients to other banks

A broad view of market is important when management is

interested in introducing better services for customers. Rapid
technological change, global competition and the diversity of
buyers preferences in many markets require the constant attention
of the market vouchers to identify promises business opportunities,
see the shifting requirements of the buyers, evaluate changes in

72
competitors positioning and guide the choice of which buyers to
target and classify them according to respective segments.
Identification of external and macro factors that influence buyers
and thus change the size and composition of market overtime
involves initially building customer profiles. These influences
include:

 Political factors
 Economic factors
 Social factors
 Technological factors

Political Factors

The events in the last couple of years; ever since the sacking of
Chief Justice Iftikhar Choudhary, Pakistan has faced crisis after
crisis, including the lawyers’ movement, violence in Karachi, the
Lal Masjid debacle, militancy in FATA and NWFP and its impact
on other parts of the country, the return of Benazir Bhutto and her
subsequent assassination, and current ongoing military operation in
Swat– all the above events indubitably made a huge impact on the
economy.

73
Stability and law and order situation under the political regime is
very important for the economy as a whole. The present state of
the government in Pakistan is directly affecting the policies of
banks. Continuous political changes have disrupted the policies
and objectives as each regime brings with it its own agenda.
Organizations need time to adjust to one regime and then work
with it towards economic enhancement. Due the wrong policies of
the government, the talibanization also develop in Pakistan and
become the international issue in Pakistan and badly affected the
Pakistan repute in the world and promote the uncertain conditions
for the business in the Pakistan. Due to this the
investors are not interested in the Pakistan.

Economic Factors
The economy of any country directly influences any financial
organization. Economic indicators include Gross Domestic Product
(GDP), inflation, balance of payment, debt of the government.
Pakistan’s economy has witnessed the most challenging period after
posting six consecutive years of healthy economic growth.
However, the strong fundamentals were compromised to prevailing
global crises that’s shacked the confidence of global investors and
FDI flowing in the country. The steep rise in oil prices to U$ 147 a
barrel, soaring inflation hitting a 24% mark, huge fiscal deficits and
74
balance of payments issues coupled with plummeting forex reserves
added to the economy’s move to an unstable growth trajectory.
Also the load shading is another factor that affects the Pakistan
economy badly. This not the end of the story after this Pakistan’
economy face lot of problems like bomb attacks in Pakistan no
electricity and the unstable government, due to this the investor are
not invest in the Pakistan and the existing business men are loosing
their business unit due to the loss.
Due to this poor economy, businesses are reaping low profits and
stock market is in great
danger. Pakistan’s foreign debts are rising day by day so such a
situation is a big
challenge for banking institution to survive. The financial crisis in
Pakistan has made the
management of FAYSAL BANK tensed to work in such an
environment.

Social Factors
A low saving culture has offset the huge population advantage this
is enjoyed by Pakistan. Also culture is dedicated by the religion,
and in Pakistan a significant segment of the population is reluctant
to accept interest for their deposits due to the negative religious
implications of such an act. About 70% of Pakistan’s population is
based on rural areas and literacy rate of the country is very much
low, thus making it harder for banks to mobilize their deposits
within these regions.

75
However, in today world, the customers are becoming more
intelligent and through media they keep themselves up to date.
Thus, the lifestyle and expectations of the customers from the
service provider is increasing day by day.

Technological Factors
Banks in the developed world have been turning to heavy IT
investments, which differentiate their products, provide response
times, enhance accessibility and improve customer satisfaction.
Though investing in state-of-the-art host banking solution, ATM
and POS (point of sale) networks, visa, MasterCard, and, smart
cards, telebanking, internet banking and now mobile banking are
76
common IT investment in the developed world, it is now that these
products and services are gaining faster acceptance in Pakistan.
In FAYSAL BANK technology has great effect on the working
environment. FAYSAL BANK is always willing to introduce new
computer systems for keeping its staff up to date. With the
successful implementation of new centralized database system, the
bank also achieved remarkable progress in business process re-
engineering, turnaround time compliance by centralizing outward
remittances, account opening and credit administration.

77
 FINANCIAL
STATEMENTS

78
79
80
TOTAL ASSETS AND SHAREHOLDERS’ EQUITY

81
82
 Expense Composition
Rupees in Million

14.000
5,671 5,127
12,000 5,117
5,140 5,025 4,671

10,000

8,000

6,000 6,463
6,624
6,495
5,963 5,979 5,984
4,000

2,000

2011 2012 2013 2014 2015 2016

83
84
85
STATEMENT OF FINANCIAL POSITION
AS AT DECEMBER 31, 2016

86
STATEMENT OF COMPREHENSIVE INCOME
FOR THE YEAR ENDED DECEMBER 31,
2016

87
In our opinion, Faysal Bank Limited is and will remain an
aggressive and innovative financial institution which will continue
to adhere to the tradition of understanding its customer’s needs by
looking for new ways to serve them. The strong leadership of
Board, management and the effort of the staff at Faysal bank
Limited will enable to offer more superior products and services to
customers which contributes towards economic and social
development of Pakistan as well as developing the best future for
itself.

88
FBL should advertise its consumer products and it should organize
events on periodical basis. Currently due to crisis in financial
industry and rumors of downsizing in banking industry is creating
fear in the minds of employees. Moreover due to low banking
activities, FBL needs rightsizing of its workforce.

Credit policy should be tightened in order to reduce NPLs. In this

regard, loans to individual clients should be extended only on the
basis of cash base collateral like Defense saving certificates,
National Saving certificates, Term Finance Certificates, etc. In
case of SME clients, maximum security should be obtained,
because of the increased risk of default in Pakistan due to
increased costs of production.

89