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National Highways Authority of India (NHAI) recognizes the importance of ensuring safe travel on National
Highways as these roads are often characterized as high speed, high volume roads with maximum number of
fatalities and injuries in accidents and the fact that timely treatment of the injured will save many lives as
well as for reporting of information like obstruction of highways due to fallen tree, dharna, flat tyre, bad road
condition etc. NHAI had assigned the work for establishment of the Helpline using 4-digit toll free number
“1033” to IHMCL.
IHMCL decided to establish six call centers in different geographical zones- East, West, North-East, South,
Delhi and Chandigarh(State-wise jurisdiction of the ones is at Annexure-I.
Salient Features
Current Status
The Helpline has already become operational in South, West, Chandigarh and Delhi Zones from call
centres located in Mysore, Ahmedabad, Mohali and Gurgaon.
Bids received in respect of East and North-East Zones are under process.
Contact details in respect of hospitals, Ambulances, Trauma Centre, Police Patrol,Control Room, Toll
Plaza etc along National highways are being collected.
Gurgaon-Jaipur section of NH 8
Mumbai-Vadodara of NH 8
Ranchi-Rargaon-Mahulia of NH 33
If and when a pan-India scheme for cashless treatment of road accident victims on the national highways is
implemented in the country, the unique helpline-1033 will seamlessly integrate into the said scheme.
Annexure-I
1 East Bihar
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Chhattisgarh
Jharkhand
Orissa
West Bengal
2 West Goa
Gujarat
Maharashtra
Rajasthan
Karnataka
Kerala
Tamil Nadu
Telangana
Lakshadweep
Puducherry
Assam
Manipur
Meghalaya
Mizoram
Nagaland
Sikkim
Tripura
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Uttar Pradesh
Uttarakhand
Delhi
6 Chandigarh Haryana
Himachal Pradesh
Punjab
Chandigarh
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