https://ireport.sec.gov.ph/iview/tutorial/fo_tutorial_FAQ_info.

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Frequently Asked Questions / FAQ

Below are questions and situations commonly encountered by SEC i-View users with the corresponding answers.

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It's my first time to access, what do I need to register?

Where or how can I get a SEC Prepaid Card?
Why can't I logon?
What should I do if I forgot my password ? my user ID?
How do I load my account?
Which services need payments? How do I pay?
Why can't I view or print any document?
How will I know that the document I printed is authentic?
Why do I get the message "Warning:Page has expired"
Why do I get the message "Sorry, your session has expired, you have been
automatically logged out"

Q: It's my first time to access, what do I need to register?

A : You will need to first load your account thru a Prepaid Card which you can buy at the SEC
Cashier in P100 denomination. In the SEC i-View Home Page click on the link for first time
users. Load your account and supply your registration credentials. Other modes of payment
will be available in the future.

Q : Where or how can I get a SEC Prepaid Card?

A : SEC Prepaid Cards are available at the SEC Cashier in P100 denomination. Other modes
of payment will be available in the future.

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Q : Why can't I logon?

A : Following are possible reasons why you can not login successfully into the system:

The User ID or Password you entered may be incorrect, these are case-sensitive
information. Please ensure that you enter the same as when you did during the
registration

If you forgot either you User ID or Password, there is a link that helps you retrieve it in
the Login page. Click on the appropriate link.

Your previous session might have expired, please wait for thirty (30) minutes before
attempting to login again

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Q : What should I do if I forgot my password ? my user ID?

A : Click on the Forgot Password in the login page. You need to enter your User ID as well as
your Security Question and the corresponding answer that you supplied as part of your
profile. If you enter correct information then you will be allowed to enter a new password.

Click on the Forgot User ID link in the login page. You need to enter your password as well as
your Security Question and the corresponding answer that you supplied as part of your
profile. If you enter correct information then your user id will be displayed on screen.

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Q : How do I load my account?

A : If your are already a registered user, your account balance will always be displayed in the
upper right hand side of the SEC i-View screens. To load to your existing balance, click the
Load i-View Account and supply load details. Your balance will be updated automatically after
successful loading.

Q : Which services need payments? How do I pay?

A : Viewing and printing of documents and reports require corresponding charges which will
be deducted automatically from your balance as you complete the service requested. Click on
the Charges and Fees function to view applicable charges for these services.

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Q : Why can't I view or print any document?

A : Following are possible reasons why you can't perform these functions:

You might not have a Java Virtual Machine or Java plug-in installed. Click here to
download JVM
Your browser's Pop-up Blocker might not be disabled. Click here on how to disable it
if your are using Microsoft Explorer 6.0, here for Mozilla Firefox 1.0 or here for
Netscape 8.0.1
You might be using Windows 98, click here to download the required printing DLL,
unicows.dll
Your balance might not be sufficient to cover for the requested services
These services might be temporarily not available, please contact SEC on the details
provided in the Contact Us portion

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Q: How will I know that the document I printed is authentic?

A : All documents and reports printed thru the SEC i-View are authentic. Please check if
appropriate SEC logo appears in the printed pages.

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Q: Why do I get the message "Warning:Page has expired"?

A : You might have clicked the Back button in your browser. We discourage clicking of that
button while using SEC i-View.

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Q: Why do I get the message "Sorry, your session has expired, you have been
automatically logged out"?
A : For your protection, we do automatic logout after 30 minutes of inactivity in your browser.

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