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Training and applications support

for ÄKTA™ protein purification


systems for research and process
development
Whether you are buying your first ÄKTA system or adding more capability to
your purification lab, your purchase includes more than just a chromatography
system. We back our products with a commitment to ongoing service and
application support throughout the lifetime of the instrument. This document
outlines the support you can expect from your GE Healthcare Life Sciences team.

Support and services provided to you by


GE Healthcare Life Sciences throughout
the useful life of your ÄKTA system include:
• Installation by a specifically trained GE
Field Service Engineer or Application
Specialist
• Customized new system training for all
users in your lab or extended training
for key users at one of our training
centers
• Free on-line training in the UNICORN™
software for all users is included with
the purchase of ÄKTA avant and ÄKTA
pure
• Lifetime consultative support
through field-based and office-based
application scientists
• Ample opportunities for specialized in-
depth training on system and software
operation as well as on many different
aspects of protein purification
• Free-of-charge access to the latest
versions of instrument firmware,
column library files for the UNICORN
software, and user manuals

www.gelifesciences.com/akta
In addition, GE Healthcare provides questions can be addressed through our
a number of knowledge resources Lifetime Consultative Support program
to enhance the skills of your protein and through our Scientific Support team.
research team. These resources include
our principles and methods handbooks, Initial training
mobile applications and tools, videos, and Prior to the initial training, your FAS or
more. Visit www.gelifesciences.com/AKTA product specialist will contact you to
to access the most recent information. discuss the range of applications you
This document describes the different plan to run on your new ÄKTA system as
types of support and services that are well as prior experience within protein
provided by GE Healthcare to help you purification within the group of identified
get the most out of your ÄKTA system. users. This will help to tailor the training
The described offering is commonly to meet the needs of the team.
available in most parts of the world, The initial training is approximately Tip! Designate at least one
but local variations might apply. Please four hours (one half day). If you do not “super user” within the group to
consult your local field support team for have any prior experience in using ÄKTA be responsible for:
details on which services are available at systems, the objective will be to provide
your location. sufficient understanding of the system • Coordinating training for additional
to get started with basic operation and users
creation of methods so that you can
Installation perform the first purification runs.
• Tracking usage of the system and
A specifically trained GE Healthcare Field
columns and determining the need
Service Engineer will perform installation, Although customized, the initial training for system cleaning, preventive
performance tests, and, in some cases, typically covers the following topics: maintenance, and similar.
operational training of ÄKTA systems • Instrument overview and operation • Coordinating with IT personnel for
such as ÄKTA avant and ÄKTA pure. In • Data management data backup and other IT related
some countries, installation of ÄKTA requirements
systems is performed by service-trained • Basic maintenance
Field Application Specialists (FAS)1. • Method writing and data analysis • If desired, managing user access to
Prior to installation, you should receive a relevant to your applications the system
preinstallation checklist. This document
contains important information to review The emphasis for the initial training is on
and instructions that will contribute a hands-on system operation and getting
successful installation. familiar with the hardware and software.
Timing normally does not allow conducting
runs with real samples. If you wish to have
New system training this included, please inform your FAS or
Following installation, GE Healthcare product specialist and ask for further options.
provides a customized on-site training led If this is your first encounter with ÄKTA
by a GE Healthcare Product Specialist or avant or ÄKTA pure, but have experience
FAS. In order to ensure that the lab gets in older ÄKTA systems, part of the training
as much value as possible out of your session will cover the most important
new ÄKTA system, training of all users is similarities and the major differences and
provided over the course of the warranty improvements with the latest generation of
period as outlined here. ÄKTA systems. Commonly, one initial training
In some regions, including some European session is sufficient for an experienced
countries, the new system training is user to be fully proficient on the system. If
provided at a GE Healthcare training the group of users has a high level of skills,
center instead. This training is typically the initial training session can instead be
extended over several days and includes used for advanced topics of interest.
practical sessions using real samples, in Upon completion of the initial training,
addition to the key topics described here. your FAS or product specialist will
The initial and follow-up training sessions leave key documents on the computer
will give your group of users the essential that controls the ÄKTA system. These
knowledge to get the most out of your new documents include operating instructions
ÄKTA system. Ongoing application-related and contact information.

1. Actual title of your local field-based application scientist may vary due to geographical and business differences
within GE Healthcare Life Sciences. This document will use the term FAS or product specialist to refer to the
specifically trained specialist delivering training and applications support to your lab.
Follow-up training A Fast Trak course can provide valuable Field Application Scientists (FAS)
Together with your FAS or product training to supplement your new system or Protein Purification Specialists
specialist, you will tailor the training training.
Our team of field-based, regionally
program to meet the needs of your lab Visit www.gelifesciences.com/fasttrak located scientists has extensive
over time. If needed, a follow-up training to learn more.
experience in providing practical
may be conducted at a later date support to our users. This team helps
during the warranty period. Usually the Lifetime you troubleshoot and streamline
follow-up training is designed to provide consultative support your approach for solving today’s
additional in-depth knowledge about
topics of special interest. Alternatively,
As the original owner of an ÄKTA system, problems. Education, training, and
you will have access to continuous optimization consultation are the
such topics can be addressed through
consultative applications support from heart of this team’s approach for
consultative support. The follow-up
your FAS or product specialist and our customer support.
training can also be an interactive
Scientific Support team throughout the
session to address questions from the
lifetime2 of the instrument. Support
user group.
is provided via phone, email and, if
necessary, also in person. Fast Trak
UNICORN online Our Field Applications and Protein
training course Fast Trak lends decades of expertise
Purificaton Specialist teams and our to upstream and downstream
If you wish to learn how to use the Scientific Support team have extensive
UNICORN software at your own pace,
pharmaceutical development
experience in protein purification within
the purchase of an ÄKTA avant or an projects. The team provides an
research as well as biotherapeutic
ÄKTA pure system includes access to an process development. experienced set of hands and minds
online course for an unlimited number to consult and assist with the
Consultative support can include:
of users. This course includes interactive development of biotherapeutics and
• Advice on suitable purification
step-by-step tutorials on how to perform refinement of processes.
protocols for your particular proteins
different tasks and provides an excellent
and their intended uses
overview for beginners as well as for
users of earlier versions of UNICORN who • Tips relating to the UNICORN software
need to become acquainted with the new functions to help you get more out of Scientific support
features introduced in UNICORN 6. your system
With the pace of technological
• Troubleshooting when not achieving
change in today’s industry, we believe
Continued learning expected results
expert scientific support is key in
Refresher training • Support for a hardware error message the support of our customers. Get
or hardware failure to minimize
Many labs experience turnover in their on-the-spot access to experienced
unnecessary service visits
user base, which can lead to instruments scientists with advanced degrees
being unused because no one recalls how • Seminar sessions for departmental and practical experience in protein
to operate them. In other cases, you may groups covering basic or advanced
purification, molecular biology, and
have obtained an ÄKTA system through a topics related to protein purification,
other related fields. Our team is
donation or transfer from another lab. For instrument tips, and more.
available by phone or email during
these situations, we can offer customized Note: Consultative support does not include service
local business hours.
refresher trainings similar to the new repairs or performing preventive maintenance.

system training described above.


Please contact your FAS or product Other support requests
specialist to discuss what your needs are Some customers occasionally request
and we can create a training plan to fit in-depth or hands-on assistance with
your needs and budget. topics such as method creation, method
transfer, or custom method programming.
Fast Trak courses GE Healthcare tries to accommodate
Our popular Fast Trak courses are hands- such requests on a case-by-case basis. A
on courses covering a variety of topics fee can apply depending on the scope of
relevant to biotherapeutic development. the project.

2. Lifetime is defined as the period of time that covers when a particular instrument is offered for sale by GE
Healthcare as well as an end-of-life (EOL) period after the discontinuation date. Five years is typically the length of
time for EOL service support for chromatography instruments. Consultative support is provided until the end of the
EOL period, through field-based and office-based Application Specialists. After the EOL period, consultative support
may be provided when possible. Upgrading to a new chromatography instrument from GE Healthcare during the
EOL time period will make sure you continue to receive the full level of consultative support that we provide.
For your satisfaction Keep your system up to date
ÄKTA system warranty As owner of ÄKTA avant and ÄKTA
pure systems, you have free-of-charge
Depending on region, GE Healthcare
access to the latest version of UNICORN
research instrumentation comes with a
Instrument Configuration3 software
minimum of a one year warranty from date
at all times. This software contains
of delivery. During that time, any repair and
the instrument firmware and other
service engineering costs are fully covered
important functionalities and is needed
at no charge. Please note that preventive
to run your ÄKTA system through the
maintenance and wear parts, such as pH
UNICORN software. New versions of the
electrode and tubing, are not included in
instrument configuration software are
the one year system warranty.
usually provided in order to improve the
UNICORN grace period policy performance of your system, correct
identified errors, and to support extended
UNICORN software is licensed with a
functionality added to the ÄKTA system
so-called grace period of one year from
platform.
the initial date of purchase. During
this time you are entitled to a free-of- In addition, a column library file for the
charge upgrade to any new revision of UNICORN software, which provides
the software that GE Healthcare makes important run parameters for GE
commercially available. Note that revision Healthcare chromatography columns,
in this case means the second version is also regularly updated and made
number, for example, to go from version available for free download to our users.
6.x to 6.(x+1) but not from version 5 to 6. The above downloads together with
Software installation support or any other the latest versions of user manuals,
related service can be subject to a fee. various instructions, and other valuable
information to help maximize the value of
Complaints, suggestions, or praise your ÄKTA system is available at:
Should you experience any kind of issue, ÄKTA avant: www.gelifesciences.com/
please contact any member of your local aktaavant-software
Purifying proteins? Get help from  field team or our Customer Care Center
the Purify and ÄKTA apps. in order for us to solve this as quickly as ÄKTA pure: www.gelifesciences.com/
www.gelifesciences.com/purify possible. We also welcome any feedback aktapure-software
and suggestions for improvements on our Downloads are found under
products and services. ÄKTA avant, ÄKTA Related Documents.
pure, and UNICORN software are all the
result of extensive dialogue with our users. We look forward to support and work
with you today and in the future as your
protein purification efforts evolve. GE
3. New versions of Instrument Configuration software Healthcare is committed to make sure
may require upgrading to a recent version of UNICORN your ÄKTA protein purification system will
in order to work. Upgrades of UNICORN may be
subject to a fee. For more information, see Section
provide significant value to your research
UNICORN grace period policy. for many years to come.

GE and GE monogram are trademarks of General Electric Company.


GE Healthcare Bio-Sciences Corp. ÄKTA and UNICORN are trademarks of General Electric Company or one of its subsidiaries.
800 Centennial Avenue, P.O. Box 1327 Any use of UNICORN software is subject to GE Healthcare Standard Software End-User License Agreement for Life Sciences Software
Products. A copy of this Standard Software End-User License Agreement is available on request.
Piscataway, NJ 08855-1327, USA © 2014 General Electric Company - All rights reserved. First published Jun. 2014
www.gelifesciences.com 29-1151-55 AA  06/2014

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