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Table of Contents
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Version Information
System Requirements
Version Compatibility
Installing and Running SPLM
Documentation
Training
Customer Support
New Features
Fixes
Open Problems
Product Sections
Legal Notices
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End of Table of Contents
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Version Information
------------------------------------------------------------------------------
Product: SmartPlant License Manager (SPLM)
Number: SEBY281AV-1100A
Version: 2010 (11.00.17.00)
Date: 30-July-2010

Description: PPM Licensing Product

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End of Version Information
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System Requirements
-------------------
SPLM does not support any type of virtualization on the license machine (the
machine you install the SPLM key.)
The SPLM license machine is sensitive to dynamic hardware configurations because
of security measures within the SPLM software.
Define a SPLM license machine that can best provide uninterrupted license
management for Intergraph applications.
The SPLM license machine should be a stable, single node, hardware configuration
(such as a simple PC), with a static IP address. The license key installation
and license seat usage authentication depends on the information gathered from
the physical hardware.
Any automated, intentional or unintentional changes that cause the hardware
information not to match with the information used to generate the license key
will result in a failure of the authentication process. Virtual, shadowed,
mirrored, dynamic, or distributed hardware configurations will not work as the
SPLM license machine. This can include terminal (application) servers, networked
and distributed storage management systems, etc. When these specialized systems
occur in the users' network.
The SPLM license system should be situated on the users' network where it can be
accessed by all systems that are running application software that relies on
the SPLM license machine for license management. Multiple SPLM license machines
can be used in the users' network as long as each system is a unique
system/installation.
If SLPM license machines are used to clone other hardware systems after the
license key has been installed then the license management will fail on the
cloned system. Each SPLM license system/installation requires its own unique
license key.

--------------------------
End of System Requirements
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Version Compatibility
---------------------
For up-to-date information on the software compatibility of this product in a
standalone or integrated environment, please refer to the Compatibility Matrix
on the Intergraph PPM Support Web site at http://crmweb.intergraph.com/.

Log on and perform the following steps:

1. Click the Service tab.


2. Click the Download Software Updates link.
3. On the Table of Contents page, click Products.
4. On the Product Downloads page, click the 'PPM Compatibility Matrices' link
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End of Version Compatibility
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---------------------------
Installing and Running SPLM
---------------------------
The license software is delivered on SPLM media. You can also
download it from the Intergraph PPM Support Web site at
http://crmweb.intergraph.com

Log in and select the following options:

- "Download Software Updates"


- "Products"
- "SPLM"

The SmartPlant License Manager Installation and User's Guide DPDS3-PB-200019G


Updated
Version 2010 (11.0) July 2010 is located at:

- "Download Software Updates"


- "Product Documentation"
- "SmartPlant License Manager"

To install this product, double-click on the setup.exe file. This activates


the install shield that allows you to select the installation options.

- For SPLM License Machine:

- If you currently have SPLM v11.00.10.00 installed on your license machine, you
can upgrade to
v11.00.17.00 directly and continue to use your current license key. Generating
a new key
or re-installing the key is NOT necessary. However, if you are upgrading
because you have encountered
a -1 or negative number in your reserve seat count, you need to install a new
key.
- If you currently have SPLM v11.00.07.00 installed on your license machine, you
can upgrade to
v11.00.17.00 directly and continue to use your current license key. Generating
a new key
or re-installing the key is NOT necessary.

- If you currently have SPLM 2008 v10 or previous version installed on your
license machine, you must
uninstall existing SPLM version prior installing SPLM 2010 v11.00.17.00. You
must generate a SPLM v11
machine ID and request a v11 license key after you installed SPLM v11.00.17.00
on the license machine.

- SPLM 2010 v11 License Machine supports all previous SPLM versions on Client
Machines.

- For SPLM Client Machine:

- If you currently have SPLM v11.00.10.00 installed on your Client machine, you
can upgrade to
v11.00.17.00 directly. No need to uninstall / reinstall SPLM.

- If you currently have SPLM v11.00.07.00 installed on your Client machine, you
can upgrade to
v11.00.17.00 directly. No need to uninstall / reinstall SPLM.

- If you currently have SPLM 2008 v10 or previous SPLM version installed on your
Client machine, you must
uninstall existing SPLM version prior installing SPLM 2010 v11.00.17.00.

- SPLM Client machine cannot have newer version of SPLM than SPLM license machine
does.

Note:
For more information see section "Generate Machine identifier" under Helpful Hints.
For a more detailed explanation of using the SPLM product, please refer to the SPLM
documentation or SPLM on-line help.

A special upgrade document is available with additional information how to minimize


downtime during the upgrade process. The document "Important Upgrade Info for
SPLM 2010" is available on eCustomer and eLicense sites.
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End of Installing and Running SPLM
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Documentation
-------------
Use the Help menu to access the Help files and Printable Guides for this product.
To suggest a change or to ask a question about the documentation, send an e-mail
message to PPMdoc@intergraph.com

Printed documentation is not available for separate purchase.

The documentation is provided as .pdf files. To view the .pdf files, you must
install Adobe Reader, which can be downloaded from www.adobe.com
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End of Documentation
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Training
--------
Currently no training is available for this product.

For current information on Intergraph training in general, use a World Wide Web
browser to connect to http://www.intergraph.com/training/.
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End of Training
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Customer Support
----------------
For the latest Support Services information for this product, including solutions
to known software issues, use a World Wide Web browser to connect to
http://www.intergraph.com/support/.
To open a service requests outside the U.S., please contact your local Intergraph
office.
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End of Customer Support
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New Features
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Version 11.00.17.00
-------------------
- CR 110794 - SPLM: Support Enterprise Platform 2011 on Windows 7

Version 11.00.07.00
-------------------

- CR 68434 � Provide keyin for "Log Product Usage" option. (pdlice -L)

- CR 72620 � Reporting of Citrix information in usage log file will include


user ID and client node ID for application products compiled with SPLM 2010
libraries.

- CR 73171 � Generate Machine Identifier output should include IP address.

- CR 75987 � �Select License Server for Client� option in GUI should not be
case sensitive.

- CR 75997 and CR 100543 � During some options of the GUI, you cannot tell that
the option
is running and you need to wait for it to complete.

- CR 78952 - Remove INB and SEB option words from the reserved seat information.
Also move INB and SEB to an area separate from the seat counts in the key status
information.

- CR 79965 - After the key has been installed, you must exit the GUI for the
key to become available for use.

- CR 82170 � Add project name in SPLM usage log file for application products
which are compiled with SPLM 2010 libraries and define the project name.

- CR 88705 � Support more then 30,000 license seats on each SPLM license key.
(Previously each license key could have a maximum of 2000 license seats)

- CR 89936 � Add domain name in SPLM usage log file for application products
which are compiled with SPLM 2010 libraries.

- CR 91256 � Add description to SPLM Licensing service in Services.

- CR 93550 and CR 93554 - Reorganize GUI options after separating installations


for client
and license machine.

- CR 93885 � Remove the requirement that


HKLM/Software/Intergraph/pdlice_etc/server_names registry entry must be defined
before HKCU/Software/Intergraph/SPLM/LicenseMachines registry can be accessed
for the list of license machines available.

- CR 93933 � In the SPLM GUI, sort product tags alphabetically.

- CR 94838 � Provide warning message if the SPLM log file is not stored locally on
the license machine.

- CR 98212 � Support Vista 64 and Windows 2008 Server operating systems.

- CR 98932 � Audit code should include the SPLM version. (SPLM v11 starts with B)

- CR 99021 - Provide separate installation for SPLM license machine and client.

- CR 104833 � A daily seat will expire after 12 hours.

- CR 107163 � Change format for installation date under InstallDate registry


entry for HKLM\Software\Intergraph\pd_lice\currentversion.

- Enhanced reporting capabilities -- please refer to SPLM Reporting Utility


2010 document for details.

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End of New Features
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New Fixes
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Version 11.00.17.00
-------------------

- TR 113647 - Under certain conditions, the reserved seat total for a given
product could become '-1'.
If you encounter this condition, you will need to install SPLM v11.00.17.00 on
License Machine
and install a new key to completely correct the error.

- TR 113432 - Batch jobs should wait for a license seat when there is no seat
available.

- TR 113033 - Scavenging may cause "SPLM Failed: Failed to release seat" error to
be
displayed when application returns a seat.

- TR 113958 - New Key says it's installed but it's not

- TR 114369 - Activated daily seat cannot be used again if allow daily seat option
is turned off

Version 11.00.10.00
-------------------

- TR 109016 and TR 112157- SPLM Failed: Failed to release seat error (this error
may occur under specific situation)

- TR 112453 - Incorrect Seat Display in Scavenging report

Version 11.00.07.00
-------------------

- TR 79275 - The default filename is being remembered between options and


causing previous file to be overwritten.

- TR 93684 � When running Generate Machine ID, the message window is missing
the title caption.

- TR 94026 � When there is no key installed, the GUI options will display
"runtime error 53" error message on the license machine.

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End of New Fixes
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Open Problems
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- TR 72999 � "Connection Reset by Peer" message when reserving a license seat


caused by Panda Antivirus on the license machine only. This can be caused by
other virus scan software too.
Workaround: Uninstall virus scan software on your license machine.

- TR 77218 - SPLM fails to return the seat when the client machine changes
IP addresses between the get seat request and the return seat request.
Workaround: Scavenge will release the seat immediately if it can communicate
with the client or after 16 hours if it cannot communicate with the client.

- TR 106102 � Strange characters are reported in the usage log file for node
name for SPRD and SPMAT products.
- TR 106104 � Usage log file has SYSTEM reported as the UserName for SPRD product.

- TR 108316 � The usage log file incorrectly reports the UserName when using
Citrix server or Remote Desktop Services.

- TR 108985 � The SPLM GUI will crash when using "Select License Machine for
Client" option if the license machine name has a blank at the end.

- SmartPlant Instrumentation TR � 72957


If SPLM client has multiple license machines in the license machine list and
the first license machine does not have an SPI license/option word defined, SPI
will not start.
Workaround: Make sure that the license machine that has SPI license/option
word is the first one in the license machine list.

- TR 112317 - SPLM License Machine fails if an eSATA connector is used to connect


eSATA drive.
Workaround: use USB cable /connector to connect eSATA hard drive

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End of Open Problems
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Product Sections
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Getting Started
---------------
o To use the SPLM license manager software it is necessary to contact Intergraph
to obtain a license key. The license key will correspond to the number of
licenses purchased. It will be necessary to furnish the Machine Identifier file

(generated using SmartPlant License Manager), the number of licenses requested


and the date the key will be installed. Please refer to License Key Request
Forms in the SmartPlant License Manager Installation and User's Guide
(DPDS3-PB-200019*) for the required forms.
----------------------
End of Getting Started
----------------------

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Helpful Hints
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o SPLM 2010 v11 Upgrade


------------------------------------------------
Please refer to "Important Upgrade Info for SPLM 2010" on eCustomer SPLM site
for details.

For SPLM License Machine:

- If you currently have SPLM v11.00.10.00 installed on your license machine, you
can upgrade to
v11.00.17.00 directly and continue to use your current license key. Generating
a new key
or re-installing the key is NOT necessary. However, if you are upgrading
because you have encountered
a -1 in your reserve seat count, you need to install a new key.

- If you currently have SPLM v11.00.07.00 installed on your license machine, you
can upgrade to
version 11.00.17.00 directly and continue to use your current license key.
Generating a new key
or re-installing the key is NOT necessary.

- If you currently have SPLM 2008 v10 or previous versions installed on your
license machine, you must
uninstall previous SPLM version prior installing SPLM 2010 v11.00.17.00. You
must generate a SPLM v11
machine ID and request a v11 license key after you installed SPLM v11.00.17.00
on the license machine.

- SPLM 2010 License Machine supports all previous SPLM versions on Client
Machines.

For SPLM Client Machine:

- If you currently have SPLM v11.00.10.00 installed on your Client machine, you
can upgrade to
version 11.00.17.00 directly. No need to uninstall / reinstall SPLM.

- If you currently have SPLM v11.00.07.00 installed on your Client machine, you
can upgrade to
version 11.00.17.00 directly. No need to uninstall / reinstall SPLM.

- If you currently have SPLM 2008 v10 or previous SPLM version installed on your
Client machine, you must
uninstall existing SPLM version prior installing SPLM 2010 v11.00.17.00.

- SPLM Client machine cannot have newer version of SPLM than SPLM license
machine does.

o SPLM on Windows 7 / Windows Server 2008 and R2 / Vista:


-------------------------------------------------

- On SPLM Client Machine: if UAC is turned on, you need to log onto your client
machine with local
administrator privilege, and start SPLM with right-click and choose "Run as
Administrator" option; Or, right-click on license.exe
(c:\win32app\ingr\splm\bin),
go to Properties > Compatibility > turn on �Run this program as administrator�
option.

And you need to start Command Prompt with right-click and choose "Run as
Administrator" option in order to run
pdlice commands correctly on SPLM client machine.

Otherwise, you may experience SPLM issues on SPLM client machine.

- On SPLM License Machine: if UAC is turned on, you need to log onto your
license machine with local
administrator privilege, and start Command Prompt with right-click and choose
"Run as
Administrator" option in order to run pdlice commands correctly.

o SPLM installation File Path


------------------------------------------------
We recommend you install SPLM in its default location (c:\winapp32\ingr)

o SPLM with Firewall


------------------------------------------------
pdlice.exe MUST be added to the Exception List in Windows Firewall to
allow the license machine to scavenge properly if a workstation
abnormally closes a product. If it is not added to the Exception List,
the scavenge request will timeout for the workstation and not recover the seat.

o Generate Machine ID
------------------------------------------------
Machine ID is required from license machine to request a license key.

If SPLM 2010 v11 is installed on your license machine, you can run "Generate
Machine ID" from the Start > Programs > Intergraph SmartPlant License
Manager > Generate Machine ID. Select the Browse button and define the path
and filename for the Machine ID output file.

If a previous version of SPLM is installed on the license machine and you


need to request a v11 license key in advance to prevent production down time,
you need to download the Generate Machine ID 2010 executable from the
eCustomer web site. Copy the SPLMGenMachineID_2010.exe to a temporary
location and generate a v11 machine ID. Please refer to the "Important
Upgrade Info for SPLM 2010" on eCustomer SPLM site for details.

CAUTION:
After you send the machine ID to us, do NOT run Generate Machine ID
command again until the license key is installed. Running Generate Machine
ID again will invalidate the existing machine ID you sent to us and cause
the license key you receive not to install.

If you generate a new Machine ID after installing the license key, the
license machine will continue to work. However, you will have to supply
this new Machine ID to Intergraph when requesting a new or updated
license key.

o License Key installation


-------------------------------------------------
Removing the license key requires that you run generate Machine Identifier
again and receive a new license key from Intergraph. There is no need to
remove the old key because you can simply install the new key over the old
key. If you remove the key you will need to request a new one.

o Restore Prohibited
------------------------------------------------
SPLM key files are stored on the license machine in the Windows
registry under:
HKEY_LOCAL_MACHINE\SOFTWARE\Intergraph\Pdlice_etc

DO NOT RESTORE this key or any of its sub-keys from a backup, as this
invalidates the data stored in these files and requires a new key to
be installed.

o Select License Machine requires administrator's privilege.


--------------------------------------------------

o TCP/IP Port No.


-------------------------------------------------
SPLM uses the TCP/IP port no. 807 to communicate with other systems
over the network. Since port numbers are not distributed by a central
authority on Windows, there is a very small likelihood that some other
program may already be using the same port number.
The SPLM service may fail to start on account of such a conflict.
If the Application Event Log so identifies the problem, please disable
the offending program and restart SPLM.

o SPLM Error Messages


-------------------------------------------------
Please consult the Windows Application event log for possible
SPLM Error Messages. SPLM writes to the event log if there is no
other avenue for presenting error messages - particularly for
unattended service related failures. Also check the Troubleshooting
section on the documentation and the product log and scavenge file.

o SPLM product removal


-------------------------------------------------
To remove SPLM use Add/Remove Programs from Control Panel. After
removing the product, user will need to generate a new Machine Identifier
and request a new key for the license machine.

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End of Helpful Hints
--------------------

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Limitations
-----------

- It is required to have a static TCP IP address on the license machine. If


that is not possible we suggest to create a virtual network connection
by installing Microsoft Loopback Adapter.

- The SmartPlant License Manager licensing machine is not fully functional


when communicating across any network device that obscures the client's IP
address. This includes but is not limited to NAT routers or VPN solutions.

- SPLM 2010 v11 license usage log file will not contain the domain name for
PDS product.

- SPLM doesn't support client and machines working behind a firewall application.

- In a networked configuration where users workstations are accessing one or


more engineering application servers the SPLM machine should be installed on
a separate node, not on the application server. SPLM machine is not tested,
certified or supported when configured on an Application Server running Windows
Terminal Server and/or products such as Citrix Server.

- Virus scan software is not supported on the license machine.

- SPLM does not support NT.

- VPN is not supported on SPLM license machine.

- SPLM license machine doesn't support multiple network devices such as NIC
team on a single system.

- SPLM does not support the license machine to be inside a VM session. It is


supporting SPLM client inside a VM session.

- EMBASSY Trust Suite by Wave Systems is not supported on the license machine.
One would get �[Reading Socket] Connection reset by peer� message when
reserving license. This software is often found on many of different Dell
laptops. One needs to remove this software on the license machine.

- SPLM does not support Acceleration client in AT&T or Cingular Communication


Manager on license machine. One would get �[Reading Socket] Connection
reset by peer� message when reserving seat. One needs to uninstall
Acceleration client in AT&T or Cingular Communication Manager (Tools >
Settings > Acceleration tab > Client: Uninstall) and reboot the license
machine.

- If you are working in a heterogeneous environment, you need to use the


license machine's IP address instead of the actual name (node name).

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End of Limitations
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End of Product Sections
-----------------------
-------------
Legal Notices
-------------
Copyright (c) 1991-2009 Intergraph Corporation
All Rights Reserved

Including software, file formats, and audio-visual displays;


may only be used pursuant to applicable software license agreement; contains
confidential and proprietary information of Intergraph and/or third parties
which is protected by copyright and trade secret law and may not be provided
or otherwise made available without proper authorization.

RESTRICTED RIGHTS LEGENDS

Use, duplication, or disclosure by the U.S. Government is subject to


restrictions as set forth in subparagraph (c) (1) (ii) of The Rights
in Data and Computer Software clause at DFARS 252.227-7013 or subparagraphs
(c) (1) and (2) of Commercial Computer Software--Restricted Rights at
48 CFR 52.227-19, as applicable.

Unpublished--rights reserved under the copyright laws of the


United States.

Intergraph and the Intergraph logo are registered trademarks


of Intergraph Corporation in the United States and in other
countries. The following are trademarks and service marks owned
by Intergraph Corporation or its subsidiaries worldwide:
http://www.intergraph.com/terms/trademarks.asp

Intergraph(R), the Intergraph logo, and PDS(R) are registered trademarks of


Intergraph Corporation. Other brands and product names are trademarks of
their respective owners.

Intergraph Corporation
Huntsville, Alabama 35894-0001
---------------------
End of Legal Notices
---------------------

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