Amadeus Training Catalogue

AIRLINE
COURSES
Amadeus Customer Service
7 September 2019
SUMMARY
ACE and Amadeus Security Management for Amadeus Altea Airlines ...................................................... 7
ACE and Web Config with printing and reading ......................................................................................... 8
Aircraft Engineering and Business Database - DBM .................................................................................. 9
Amadeus Altéa DC-FM Departure Plan Template and Departure Control ................................................. 10
Amadeus Altéa Document Management for Altéa Departure Control ........................................................ 11
Amadeus Altéa Inventory: Inventory Management - Advanced ................................................................. 12
Amadeus Altéa Inventory: Inventory Management - Basic ........................................................................ 13
Amadeus Altéa Inventory: Schedule Management - Advanced ................................................................. 14
Amadeus Altéa Inventory: Schedule Management - Basic ......................................................................... 15
Amadeus Altea document management for Altea Departure Control ......................................................... 16
Amadeus Altea document management for Altea Departure Control ......................................................... 17
Amadeus Altea Inventory Certification ........................................................................................................ 18
Amadeus Altea Inventory: Overview ........................................................................................................... 19
Amadeus Availability Management ............................................................................................................. 20
Amadeus Availability Management ............................................................................................................. 21
Amadeus Customer Service Point .............................................................................................................. 22
Amadeus e-Retail Engine for new users .................................................................................................... 23
Amadeus Flex Pricer .................................................................................................................................. 24
Amadeus Group Time Limits - module 1 .................................................................................................... 25
© 2019 Amadeus IT Group SA

Amadeus Help Desk for Airlines ................................................................................................................. 28
Amadeus Information Pages ...................................................................................................................... 29
Amadeus Reservation and Ticketing Help Desk for Airlines ...................................................................... 30
Amadeus Reservation and Ticketing Web Certification - Conversion from Amadeus Cryptic to Graphic .. 31
Amadeus Reservation and Ticketing Web Certification for New Users ...................................................... 32
Amadeus Security Management ................................................................................................................. 33
Amadeus Security Management for airlines ............................................................................................... 34
Amadeus Security Management for Altéa airlines ...................................................................................... 35
Amadeus Security Management for Distribution airlines ............................................................................ 36
Amadeus Service Changer for airlines ....................................................................................................... 37
Amadeus Service Hub for airlines - helpful tips .......................................................................................... 38
Amadeus Ticket Changer and EMD Overview ........................................................................................... 39
Amadeus Time Limits - module 2 ............................................................................................................... 40
Amadeus Train the Trainer for airlines ....................................................................................................... 41
Amadeus Train the Virtual Trainer .............................................................................................................. 42
ATC reissue and refund (CAT 31 and 33) .................................................................................................. 43
ATC reissue and refund (CAT 31 and 33) overview ................................................................................... 44
Automatic SSR Handling ............................................................................................................................ 45
Carrier Preferred Display Management ...................................................................................................... 46

Codeshare: Overview ................................................................................................................................ 47
Codeshare: Certification ............................................................................................................................. 48
Customer Management - Help desk troubleshooting for airlines ................................................................ 49
Customer Management for check-in agents ............................................................................................... 50
Customer Management for gate agents .................................................................................................... 51
Customer Management for supervisors ...................................................................................................... 52
Customer Management: Overview ........................................................................................................... 53
Customer Management: Overview ........................................................................................................... 54
Customer Management: Certification ........................................................................................................ 55
Customer Management: Certification ........................................................................................................ 56
Customer Management: Business Rules ................................................................................................... 57
Customer Management: Business Rules ................................................................................................... 58
Customer Management: Departure Plan Template & Departure Control ................................................... 59
Document Management for Departure Control ........................................................................................... 60
Electronic Miscellaneous Documents (EMDs) ............................................................................................ 61
Fare by rule (CAT 25) ................................................................................................................................. 62
FareXpert Dynamic Fares ........................................................................................................................... 63
FareXpert Mark-up and Distribution for airlines .......................................................................................... 64
FareXpert Negotiated Fares ....................................................................................................................... 65
Flight Management: Overview .................................................................................................................. 66

Flight Management: Overview .................................................................................................................. 67
Flight Management: Certification ............................................................................................................... 68
Flight Management: Familiarisation ........................................................................................................... 69
Flight Management: Business Rules and Departure Plan Simulation ........................................................ 70
Flight Management: Business Rules and Departure Plan Simulation ........................................................ 71
Flight Management: Departure Plan Template and Departure Control ...................................................... 72
Flight Management: Weight Engineer Familiarisation ................................................................................ 73
Inventory: Links between Inventory, Administration and DCS .................................................................... 74
Messaging Server ....................................................................................................................................... 75
Negotiated Space ....................................................................................................................................... 76
Operational Flight Updates (OFU) .............................................................................................................. 77
Passenger Name Manager / Name Change Controller .............................................................................. 78
Process Customer Value for Customer Management ................................................................................ 79
Process Customer Value for Customer Management ................................................................................ 80
Process Customer Value for Inventory ....................................................................................................... 81
Reservation and Ticketing Cryptic Certification .......................................................................................... 82
Reservation and Ticketing Cryptic Overview .............................................................................................. 83
Reservation and Ticketing Web Overview .................................................................................................. 84
Reservations in Amadeus ........................................................................................................................... 85
Seatmap Management ............................................................................................................................... 86

Sending passenger information to and from your DCS ............................................................................. 87
Ticketing in Amadeus (Cryptic) ................................................................................................................... 88

ACE and Amadeus Security Management for Amadeus
Altea Airlines
Amadeus Centralised End User Maintenance (ACE) allows you to create and maintain offices
for your organisation. Amadeus Security Management (ASM) provides authentication, access
control and security administration across Amadeus products. This course describes the
configuration of offices and user rights to Amadeus applications using ACE and ASM.
During this course you will learn how to:

During this course
_ Configure agencyyou will learn
access to thehow to:
Amadeus This course covers the following topics:
_ Configure agency access
Reservation System in secured to the Amadeus
and controlled _ The end user maintenance process Office ID
Reservation
environments.System in secured and controlled and Office Profile configuration and maintenance.
environments.
_ Navigate the Amadeus Security Management _ Reviewing the authentication process flow
_ Navigate the Amadeus Security Management
application. controlled by ASM.
application.
_ Define the security setup for you organisation. _ Navigating ASM.
_ Define the security setup for you organisation. _ Identifying the tasks of the airline administrator.
_ Defining data within the different applications.
_ Creating and managing roles specific to your
organisation.
_ Creating global roles, and the associated ACLs.
_ Allocating roles, ACLs and preferences to
consumers according to their job functions.
_ Managing partnerships between organisations.
_ Deleting roles, offices and organisation units.
Certification: Duration: Language: Level: Prerequisites:

Yes - pass mark: 85% 5 days English Basic Yes
Is this the course for you? Things you need for this course
This course is for: Prerequisites:
_ Airline security administrators. _ Familiarity with airline business processes and task
distribution.
_ Practical knowledge of ticketing and refund

processes.
_ Basic knowledge of Amadeus Information System
pages.
This course helps you use The last few details...

_ Amadeus Security Management _ For customised or dedicated session please contact
your Amadeus training consultant:
Related courses learning@amadeus.com
_ Amadeus Help Desk for Airlines [Classroom] _ Last update: March 2017.
Full course title: ACE and Amadeus Security Management for Amadeus Altea Airlines
© 2019 Amadeus IT Group SA | 7

ACE and Web Config with printing and reading
This course explains how to use Amadeus Centralised End User Maintenance (ACE) to
create and maintain Amadeus Office IDs, and to deploy Amadeus products within the Web
Configurator tool. It also explains how to manage printing devices via the Administration
application.
On this course, you will learn how to:
_ Configure
On this course,
agency
you will
access
learntohow
the Amadeus
to: This course covers the following topics:
Reservation
_ Configure agency
Systemaccess
in secured
to the
and
Amadeus
controlled _ Security features that control access to the
environments.
Reservation System in secured and controlled Amadeus Reservation System
_ Identify the roles of the Device Configuration
environments. _ End User Maintenance process
and
_ Identify
Printing
theManagement
roles of the Device
applications
Configuration
accessed _ Introduction to ACE
via Altéa
and Printing
Administration.
Management applications accessed _ Office ID, office profile and configuration
via Altéa Administration. creation requests
_ Managing Work Records
_ Maintaining Certificate IDs
_ The Vendor Identification Panel
_ Accessing and launching the Web Config
application
_ Creating and modifying deployments at different
levels
_ Reissuing Hardware IDs
_ The manual (fixed) registration process for
printing devices
_ The automatic registration process for printing
devices

Yes - pass mark: 80% 4 days English Intermediate No
Is this the course for you?

This course is for:
_ Security administrators in airlines using Amadeus
Document Management for Printing and Reading.
The last few details...

_ This information was last updated November 2016.
Full course title: Amadeus Centralised End User Maintenance (ACE) and Web Configurator with
Document Management for Printing and Reading

Aircraft Engineering and Business Database - DBM
The Altéa Departure Control Aircraft Engineering and Business Database course describes
the process of constructing and maintaining carrier and aircraft weight & balance engineering
data using the Database Maintenance Tool (DBM).
On this course, you will learn about the:
_ Development
On this course, you
of appropriate
will learn about
aircraft
the:
engineering This course covers the following topics:
data.
_ Development of appropriate aircraft engineering _ General engineering parameters
_ Process of entering such data into the database
data. _ Hold Data & ULD Configurations
using
_ Process
the DBM.
of entering such data into the database _ General limitations
_ Engineering/mathematical
using the DBM. functions within _ CG limits & lateral imbalance
Flight
_ Engineering/mathematical
Management (FM) thatfunctions
are essential
withinto the _ Stabiliser trim
development
Flight Management
of aircraft
(FM)database
that are configurations.
essential to the _ Service weight adjustments and potable water
_ Data-building
development of philosophy.
aircraft database configurations. _ Fuel tanks and distributions
_ Data-building
Testing and preimplementation
philosophy. acceptance _ Cabin layouts
processes
_ Testing and
including
preimplementation
any regulatory acceptance _ Aircraft business rules
considerations.
processes including any regulatory _ Integration of DBM data with other Altéa
considerations. applications
_ Flight creation process
_ Autoload
_ General load control business data

Yes - pass mark: 75% 4 days English Advanced Yes
_ Airline staff responsible for the development of You are required to:
engineering limitations data _ Be involved in the maintenance of carrier and aircraft
_ Airline staff responsible for importation and engineering records.
maintenance of carrier and aircraft data used for weight _ Have a good understanding of aircraft weight and
and balance functions of Flight Management. balance limitations and their utilisation within the ramp,
load control and flight operations environments.
_ Be familiariar with IATA AHM565 documentation.
_ Understand technical aircraft manuals.
Optional:
It would be helpful to have completed:
_ Either the Altéa DC-FM Certification course or Altéa
DC-FM Overview course offered by Amadeus.
_ The Altéa DC-FM Weight Engineer Familiarisation
course.

_ This information was last updated in January 2019.
Full course title: Amadeus Altéa Departure Control Aircraft Engineering and Business Database

Amadeus Altéa DC-FM Departure Plan Template and
Departure Control
This course describes how to automate Departure Control by programming activities in Flight
Management at predetermined times before and after the departure of an aircraft.
_ Access
During this
andcourse
navigate
you the
will learn
Altéa how to: This course covers the following topics:
Administration user
_ Access and navigate interface.
the Altéa _ Managing the Departure Plan Template.
_ Work with the Planinterface.
Administration user Template _ Creating, modifying and deleting templates.
Management application
_ Work with the Plan Template to create and _ Understanding the impact of the Departure Plan
maintain template levels and activities,
Management application to create and and to Template on the Flight Management application.
delete and modify levels
maintain template a template
and activities,
containingand to
a specific
delete andsetmodify
of activities.
a template containing
_ Search, set
a specific viewofand
activities.
update the Departure Plan for
a specific
_ Search, flight
view and
in theupdate the
Flight Management
Departure Plan for
application.
a specific flight in the Flight Management
application.


Yes - pass mark: 85% 1 day English Advanced Yes
_ Airline staff responsible for setting up Flight You need to be familiar with:
Management activities. _ The Amadeus Altéa Flight Management application.
_ Airline administrators. _ Load control activities.
_ Airline business procedures.
This course helps you use How the course is organised

_ Altéa Departure Control Flight Management _ Classroom.
This course is also available in

English

_ For customized or dedcated session, please contact
your Amadeys Training Consultant:
learning@amadeus.com
_ This information was last updated in March 2019.
Full course title: Amadeus Altéa DC-FM Departure Plan Template and Departure Control

Amadeus Altéa Document Management for Altéa
Departure Control
This course explains how to set up and manage print devices for Altéa carriers using DCS.
On this course you will learn how to:
_ Set
On this
upcourse
devices for
you will
airlines
learn and/or
how to:ground This course covers the following topics:
handlers
_ Set up devices for
and print atairlines
the airport.
and/or ground _ Explaining the concepts used in Device
_ Set up predefined
handlers and print atprint
the airport.
formats and associate Administration.
them.
_ Set up predefined print formats and associate _ Completing the 5-step fixed-registration
them. process.
_ Determining the printing flows to retrieve
various print devices.
_ Setting up shared printers (host sharing).
_ Completing the 4-step auto-registration
process.
_ Creating a location description and zones to
utilise them in Customer Management.
_ Identifying and adding available format
associations.
_ Viewing print queues within the queue
application.
_ Dealing with security and access for Document
Manager.

No 6 hours English Intermediate Yes
Airlines, Ground Handlers _ Airline / Airport experience with regards to printers /
CUTE environment.
In particular, those working in:
Business & projects
How the course is organised

The Amadeus Altéa Document Management for Altéa
Departure Control course consists of 2 modules:
_ Module 1: Virtual class - 3 Hours

English
This course is held in

Bangkok, Nice
What equipment do you need?

_ A phone (fixed-line, mobile not recommended).
_ A computer.
_ A good internet connection.
Full course title: Amadeus Altéa Document Management for Altéa Departure Control
© or
_ For a customized 2019 Amadeus
dedicated IT Group
session please SA | 11
Amadeus Altéa Inventory: Inventory Management -
Advanced
This course delivers a deep insight into the Amadeus Altéa Inventory management solution
for Inventory Controllers (Revenue Managers), notably for experts already using the product,
and builds confidence to better understand and use the product functionality.
On this course, you will learn in depth how to:
_ Work
On this with
course,
Flight
youDate
will learn
inventory
in depth how to: This course covers the following topics:
_ Work
Apply with
ClassFlight
controls
Date inventory _ Altéa system architecture
_ Apply
Implement
Classadvanced
controls inventory management _ Messenger viewer
techniques
_ Implementinadvanced
order to control
inventory
airline
management
inventory _ Markets, flight groups and business rules
and calculate
techniques in order
availability
to control airline inventory concept
_ Manage
and calculate
Schedules
availability _ Flight date inventory and class controls
_ Manage
Work withSchedules
the Re-accommodation process _ Availability Publication
_ Work
Use Aircraft
with thelibrary
Re-accommodation process _ Queue monitoring
_ Use
Identify
Aircraft
and resolve
library some potential challenging _ Inventory interaction with RMS and Reservation
situations
_ Identify and resolve some potential challenging (for INV)
situations _ Aircraft library and Flight date seat map
_ Re-accommodation processing
_ Solving potential problems

No 3 days English Advanced Yes
_ Airline staff with revenue management experience. _ A basic knowledge of PNR creation / manipulation in
Altéa Reservation
_ Knowledge of airline business processes in Inventory
Related courses The last few details...

_ Automatic SSR Handling [Virtual] _ For customized or dedicated session, please contact
_ Codeshare: Overview [Classroom] your Amadeus Training Consultant:
_ Codeshare: Certification [Classroom] learning@amadeus.com
_ Amadeus Altea Inventory: Overview [Classroom] _ Last update: Dec. 2017
_ Amadeus Altéa Inventory: Inventory Management -
Advanced [Classroom]
_ Sending passenger information to and from your
DCS [e-Learning]
_ Amadeus Altea Inventory Certification [Classroom]
_ Amadeus Altéa Inventory: Schedule Management -
Basic [Classroom]
Basic [Classroom]
Full course title: Amadeus Altéa Inventory: Inventory Management - Advanced

Amadeus Altéa Inventory: Inventory Management -
Basic
This course gives an overview of the Amadeus Altéa Inventory management solution for
Inventory Controllers.
On this course, you will gaiin an overall
understanding
On this course,of how
you willto:gaiin an overall This course covers the following topics:
_ Work with Flight
understanding of how
Dateto:inventory _ Altéa system architecture.
_ Work
Apply with
ClassFlight
controls
Date inventory _ Messenger viewer.
_ Apply
Implement
Classadvanced
controls inventory management _ Markets, flight groups and business rules
techniques
order to control
inventory
airline
management
inventory concept.
and calculate
techniques in order
availability.
to control airline inventory _ Flight date inventory and class controls.
_ Manage
and calculate
Schedules
availability. _ Availability Publication.
_ Manage
Work withSchedules
the Re-accommodation process. _ Inventory interaction with RMS and Reservation
_ Work
Use Aircraft
with the
library.
Re-accommodation process. (for INV).
_ Use Aircraft library. _ Aircraft library and Flight date seat map.
_ Re-accommodation processing.

No 3 days English Basic Yes
_ Airline staff who are new to revenue management. _ A basic knowledge of PNR creation / manipulation in
_ Airline staff needing a basic, overall understanding of Altéa Reservation.
Altéa Inventory. _ Knowledge of airline business processes in
Inventory.
_ A basic knowledge of PCs and the Windows
operating system.

Basic [Classroom]
DCS [e-Learning]
Full course title: Amadeus Altéa Inventory: Inventory Management - Basic

Amadeus Altéa Inventory: Schedule Management -
Advanced
This course delivers a deep insight into the Amadeus Altéa Inventory management solution
for Space Controllers, notably for experts already using the product, and builds confidence to
better understand and use the product functionality.
On this course, you will learn in depth how to:
_ Manage
On this course,
fully automated
you will learn
or guided
in depthfeatures
how to:to This course covers the following topics:
handle
_ Manageschedule
fully automated
creation and
or guided
publication.
features to _ Altéa system architecture.
_ Work schedule
handle with fully automated
creation and orpublication.
guided _ Messenger viewer.
re-accommodation
_ Work with fully automated
mode based or guided
on customer _ Markets, flight groups and business rules
value and full itinerary.
re-accommodation mode based on customer concept.
_ Create
value andand
full maintain
itinerary. seat maps used across _ Queue monitoring.
Aléea
_ Create
Reservation
and maintainandseat
Departure
maps used
Control.
across _ Flight creation and publication.
_ Identify
Aléea Reservation
and resolve andsome
Departure
potential
Control.
challenging _ Schedule Entry Table (SET).
situations.
_ Identify and resolve some potential challenging _ Aircraft library and seat map designer.
situations. _ Flight date seat map.
_ Re-accommodation processing: automatic and
manual.
_ Solving potential problems.

_ Airline staff who are expereinced with schedule _ A basic knowledge of PNR creation / manipulation in
distribution. Altéa Reservation.
_ Knowledge of airline business processes in one or
more of the following areas: Schedules, Inventory,
Seating.
Related courses This course is held in

_ Automatic SSR Handling [Virtual] Nice
_ Codeshare: Overview [Classroom]
_ Codeshare: Certification [Classroom] The last few details...
_ Amadeus Altea Inventory: Overview [Classroom] _ This course is usually delivered in English.
_ Amadeus Altéa Inventory: Inventory Management - _ For information about delivery in other languages,
Advanced [Classroom] please contact us: learning@amadeus.com
Basic [Classroom]
DCS [e-Learning]
Basic [Classroom]
Full course title: Amadeus Altéa Inventory: Schedule Management - Advanced

Amadeus Altéa Inventory: Schedule Management -
Basic
This course gives an overview of the Amadeus Altéa Inventory management solution for
Space Controllers.
On this course, you will gaiin an overall
understanding
On this course,of how
you willto:gaiin an overall This course covers the following topics:
_ Manage fully of how
understanding automated
to: or guided features to _ Altéa system architecture.
handle
_ Manageschedule
fully automated
creation and or guided
publication.
features to _ Messenger viewer.
_ Work schedule
creation and orpublication.
guided _ Markets, flight groups and business rules
re-accommodation
on customer concept.
value and full itinerary.
re-accommodation mode based on customer _ Flight creation and publication.
_ Create
value andand
full maintain
itinerary. seat maps used across _ Aircraft library and seat map designer.
Aléea
_ Create
Reservation
and maintain andseat
Departure
maps used
Control.
across _ Flight date seat map.
Aléea Reservation and Departure Control. _ Re-accommodation processing: automatic and
manual.

_ Airline staff who are new to schedule distribution. _ A basic knowledge of PNR creation / manipulation in
_ Airline staff needing a basic, overall understanding of Altéa Reservation.
Altéa Inventory. _ Knowledge of airline business processes in one or
Seating.
Related courses This course is held in

_ Automatic SSR Handling [Virtual] Nice
_ Codeshare: Certification [Classroom] The last few details...
_ Amadeus Altea Inventory: Overview [Classroom] _ This course is usually delivered in English.
_ Amadeus Altéa Inventory: Inventory Management - _ For information about delivery in other languages,
Advanced [Classroom] please contact us: learning@amadeus.com
Basic [Classroom]
DCS [e-Learning]
Full course title: Amadeus Altéa Inventory: Schedule Management - Basic

Amadeus Altea document management for Altea
Departure Control
This course explains how to set up device and print management for Altéa carriers using
DCS.
_ Setthis
On upcourse
devices for
you will
ground
learnhandling
how to: and print at This course covers the following topics:
the
_ Set
airport.
up devices for ground handling and print at _ Explaining the concepts used in Device
_ Set
the airport.
up predefined print formats and associate Administration.
them.
them. process.


process.
associations.
application.
Manager.

CUTE environment.

The Amadeus Altea Document Management course
consists of 2 modules:
_ Module 2: Virtual class - 3 Hours.

_ A computer.

_ For customized or dedicated session please contact
Full course title: Amadeus Altea document management for Altea Departure Control
_ Last update: March 2019
Amadeus Altea document management for Altea
Departure Control
This course explains how to set up and manage print devices for Altéa carriers using DCS.
_ Setthis
On upcourse
devices for
you will
airlines
learnand/or
how to:
ground This course covers the following topics:
handlers
_ Set up devices for
and print atairlines
the airport.
and/or ground _ Explaining the concepts used in Device
_ Set up predefined
handlers and print atprint
the airport.
formats and associate Administration.
them.
them. process.


process.
associations.
application.
Manager.

CUTE environment.
Business & projects

_ Classroom.

_ This document was last updated in March 2019.
Full course title: Amadeus Altea document management for Altea Departure Control

Amadeus Altea Inventory Certification
This course explains the Amadeus Altéa Inventory management solution which controls the
inventory of seats available for sale on each flight date that is stored in the system.
_ Manage
On this course
fully you
automated
will learn
or how
guidedto: features to This course covers the following topics:
handle
_ Manageschedule
fully automated
creation andor guided
publication
features to _ System architecture
_ Work schedule
creation and orpublication
guided _ Messenger viewer
reaccommodation
on a customer's _ Markets, flight groups and business rule
value and full itinerary
reaccommodation mode based on a customer's concepts
_ Create
value andand
full maintain
itinerary seat maps used across _ Automatic and manual schedule changes and
Altéa
_ Create
Reservation
and maintain and seat
Departure
maps Control
used across publication
_ Implement
Altéa Reservation
advancedand Departure
inventory-management
Control _ Aircraft library and seat map design
techniques
order to control
inventory-management
airline inventory _ Automatic and manual reaccommodation, and
and calculate
techniques in order
availability
to control airline inventory automatic flight selection
and calculate availability _ Flight date inventory leg and segment views
_ Class controls
_ Inventory interaction with RMS and Reservation
(for INV)

Yes - pass mark: 85% 7 days English Intermediate Yes
_ Airlines operational agents, supervisors, business _ A basic knowledge of PNR creation/manipulation in
analysts, inventory control specialist, revenue Altéa Reservation
management specialist, Help desk agent and trainers. _ Knowledge of airline business processes in one or
Seating

Basic [Classroom]
DCS [e-Learning]
Basic [Classroom]
Full course title: Amadeus Altea Inventory Certification

Amadeus Altea Inventory: Overview
This course gives an overview of the Amadeus Altéa Inventory management solution which
controls the
inventory of seats available for sale on each flight date that is stored in the system.
_ Manage
On this course,
fully automated
you will learn
or guided
how to:features to This course covers the following topics:
handle
_ Manageschedule
fully automated
creation and
or guided
publication
features to _ Altéa system architecture
_ Work schedule
creation and orpublication
guided _ Messenger viewer
re-accommodation
on customer _ Markets, flight groups and business rules
value and full itinerary
re-accommodation mode based on customer concept
_ Create
value andand
full maintain
itinerary seat maps used across _ Flight creation and publication
Aléea
_ Create
Reservation
and maintain andseat
Departure
maps used
Control
across _ Flight date inventory and class controls
_ Implement
Aléea Reservation
advancedand Departure
inventory management
Control _ Aircraft library and seat map designer
techniques
order to control
inventory
airline
management
inventory _ Flight date seat map
and calculate
techniques in order
availability
to control airline inventory _ Re-accommodation processing: automatic and
and calculate availability manual

No 4 days English Intermediate Yes
_ Airlines operational agents, supervisors, business _ A basic knowledge of PNR creation / manipulation in
analysts, inventory control specialist, revenue Altéa Reservation
management specialist, Help desk agent and trainers. _ Knowledge of airline business processes in one or
Seating

_ Amadeus Altéa Inventory: Inventory Management - _ For customized or dedicated session, please contact
Advanced [Classroom] your Amadeus Training Consultant:
_ Amadeus Altéa Inventory: Inventory Management - learning@amadeus.com
Basic [Classroom] _ Last update: dec. 2017
Basic [Classroom]
_ Automatic SSR Handling [Virtual]
DCS [e-Learning]
_ Codeshare: Certification [Classroom]
Full course title: Amadeus Altea Inventory: Overview

Amadeus Availability Management
Learn how to use Amadeus Availability Management in Amadeus Retailing Platform through a
set of videos.
After taking this e-Learning you will be able to:
_ Create,
After taking
update
this e-Learning
and searchyou a Point
will be
ofable
Sale.to:
_ Create,
Search aupdate
Point of
andSale
search
and aaccess
Point of
a Point
Sale. of Sale history.
_ Search
Create aa Market
Point ofand
Sale
a Flight
and access
Group.a Point of Sale history.
_ Create
Search arules
Market
or create
and a aFlight
new Group.
rule in Amadeus Availability Management.
_ Search rules or create a new rule in Amadeus Availability Management.

No 30 minutes English Basic Yes
_ Revenue Analysts working in an airline. _ A good knowledge of airlines' business rules.

_ A computer.
_ Adobe FlashPlayer.

_ Please note that access to this course is restricted
to Amadeus customers.
Full course title: Amadeus Availability Management

Amadeus Availability Management
This course describes how to use Amadeus Availability Management to differentiate your
availability offer in line with your customer and market segmentation. By applying revenue
management controls at channel level, availability information can be tailored to individual
points-of-sale.
On this course, you will learn to:
_ Create
On this course,
and maintain
you willpoints-of-sale.
learn to: This course covers the following topics:
_ Create
Set up flight
and maintain
groups. points-of-sale. _ Creating and maintaining Point-of-Sale keyword
_ Set
Define
up markets.
flight groups. definitions to target standard Amadeus users,
_ Define
Construct
markets.
class suppression, polling, internet users and users in reverse access.
AVS-driven
_ Construct rules,
class suppression,
and functionalpolling,
access control _ Achieving desired distribution levels by creating
rules.
AVS-driven rules, and functional access control and modifying class suppression rules, setting up
_ Read the history and restore historical items.
rules. AVS-driven rules, and maintaining polling rules
_ Read
Requesttheaccess
history authorisation.
and restore historical items. for
_ Request access authorisation. dynamic availability.
_ Retrieving and reading the history.

_ Certification test


Yes 2 days English Intermediate Yes
_ Airlines that have signed schedule 20 of the Global _ You are expected to have a basic understanding of
Distribution Agreement/Optional Services Agreement airline distribution processes and Amadeus availability
(GDA/OSA). and schedule displays.

_ This course information was last updated in January
2019.
Full course title: Amadeus Availability Management

Amadeus Customer Service Point
Learn how to use Amadeus Customer Service Point (ACSP) through a set of short interactive
videos.
_ Manage
After takingincidents
this e-Learning
and work you
orders
will beinable
ACSP.
to:
_ Manage
Open an incidents
incident or
anda work
work order
ordersininACSP.
ACSP.
_ Open
Updateanandincident
checkortheir
a work
status.
order in ACSP.
_ Update
Verify and
andclose
check
thetheir
incident
status.
or work order.
_ Verify and close the incident or work order.

No 15 minutes English Basic No

This course is for:
Airlines

Operations, Training

_ A computer.

Full course title: Amadeus Customer Service Point

Amadeus e-Retail Engine for new users
This course describes how the online booking engine using the DX user interface works and
interacts with the reservation system whether as a standalone solution or integrated into an
external website.
_ Use the
During thisonline
coursebooking
you willengine
learn how to: This course covers the following topics:
_ Use
Configure
the online
Site Manager
booking engine _ Overview of e-Retail Engine
_ Configure
DifferentiateSite
between
Manager the different search flows _ Implementation process
_ Differentiate
Follow the stepsbetween
of thethe
Workflow
differentManager
search flows _ Practice with the booking flows using DX
_ Follow
List thethe
different
steps digital
of the solutions
Workflow available
Manager _ Introduction to the Site Manager
_ List
Navigate
the different
throughdigital
the troubleshooting
solutions available
tool _ Basic site configuration
_ Navigate through the troubleshooting tool _ Enhancing the offerings of a site
_ Troubleshooting tools

_ Customisation Capabilities

_ Workflow manager steps


Yes - pass mark: 85% 2.5 days English Basic No

This course is for:
_ Airline Website Admnisitrators, implementation
managers, product managers, trainers.

This Amadeus e-Retail engine for new users consists
of:
_ 3 days classroom

_ For Customised or dedicated session, please contact
_ Last update: Dec. 2017
Full course title: Amadeus e-Retail Engine for new users

Amadeus Flex Pricer
This course details the benefits of, and explains how to use the functionality and features of
Amadeus? comprehensive faring solution, Amadeus Flex Pricer.
_ Create
On this course
and manage
you willfare
learn
solutions
how to: (fare family This course covers the following topics:
concept).
_ Create and manage fare solutions (fare family _ Overview of the Flex Pricer concept.
_ Integrate fare solutions into an existing
concept). _ Introduction to FareXpert.
Amadeus
_ Integratee-Retail
fare solutions
website.
into an existing _ Creation of fare families, markets, and
Amadeus e-Retail website. commercial fare families.
_ Fore-Retail Engine customers; Site Manager
parameter settings for
Flex Pricer, Implementing Flex Pricer from an
existing e-Retail Engine website.

No 1.5 days English Intermediate Yes
_ Airline product specialists, marketing, sales, support, _ A basic knowledge of fares.
and fare updaters. _ Have already attended an Amadeus e-Retail course if
you are an e-Retail customer (or at least have a good
understanding of the product).

_ This course information was last updated November
2016.
Full course title: Amadeus Flex Pricer

Amadeus Group Time Limits - module 1
This course helps you to understand and configure Amadeus Group Time Limits (GTL)
business rules to protect the revenue by:
? Minimising the number of booked seats flying empty due to un-ticketed bookings.
? Reducing the number of passenger No-shows.
This module is the first session of this course.

_ Explain
On this course
the functional
you will learn
aspects
howofto:
the product. This course covers the following topics:
_ Explain
Identify the main
functional
configuration
aspects of
settings.
the product. _ Getting started with Amadeus Group Time
_ Identify
Create and
the main
maintain
configuration
the GTL business
settings. rules. Limits.
_ Create and maintain the GTL business rules. _ Amadeus Group Time Limits Workflow.
_ Configuring GTL compliance rules.
_ Configuring Amadeus Group Time Limits.
_ Define Recalculation and Re-accommodation
Configuration.
_ Amadeus Group Time Limits business rules.
_ Time Limits Override and waive

_ Revenue Integrity analysts. _
_ Revenue managers.
_ Trainers.
The audience must have a good understanding of
PNRs, booking flow and business rules creation
_
ATL course attendance would be an advantage.

_ Amadeus Selling Platform Connect This Amadeus Group Time Limits course consists of 2
modules:
_ Module 1: Virtual class - 2 hours

_ A good phone connection (fixed-line, mobile not
recommended).
_ A computer.

Full course title: Amadeus Group Time Limits - module 1 _
For a customised ©
or2019
dedicated session,
Amadeus IT please
Groupcontact
SA | 25
This course helps you to understand and configure Amadeus Time Limits (ATL), a web-based
tool integrated into the Amadeus Revenue Integrity Desktop. This module is the second and
final session of this course.
_ Explain
On this course
the functional
you will learn
aspects
howofto:
_ Explain
Identify the main
functional
configuration
aspects of
settings.
the product. _ Amadeus Group Time Limits business rules
_ Identify
Create and
the main
maintain
configuration
the business
settings.
rules. (Cont.).
_ Create and maintain the business rules. _ Computation rules.
_ Exemption rules.
_ Extension rules.
_ Time Limits Overrides and Waivers

_ Revenue Integrity analysts. _ Knowledge of airline distribution processes and
_ Revenue managers. Amadeus Availability, PNR and Ticketing features.
_ Trainers.
Related courses How the course is organised

_ Amadeus Altea Inventory: Overview [Classroom] This Amadeus Time Limits course consists of 2
_ Amadeus Altea Inventory Certification [Classroom] modules:

recommended).
_ A computer.

_ For a customised or dedicated session, please
contact your Amadeus training consultant:
_ Last update: September 2018.
Full course title: Amadeus Group Time Limits - module 2

This course helps you to understand and configure Amadeus Group Time Limits (GTL), a
web-based tool integrated into the Amadeus Revenue Integrity Desktop.
This module is the second and final session of this course.

On this course, you will learn:
_ Functional
On this course,
aspects
you will
of learn:
_ Functional
Identify theaspects
main configuration
of the product.
settings _ Getting started with Amadeus Group Time
_ Identify
Create and
the main
maintain GTL
configuration
business
settings
rules. Limits. (Cont.)
_ Create and maintain GTL business rules. _

Amadeus Group Time Limits Workflow
_
Configuring GTL compliance rules.

_
Configuring Amadeus Group Time Limits.

_
Defining Recalculation and Re-accommodation

Configuration.
_
Amadeus Group Time Limits business rules.

_
Time Limits Overrides and waivers.

_ _
Revenue Integrity analysts. The audience must have a good understanding of

_ PNRs, booking flow and business rules creation.
_
Revenue managers.
_ ATL course attendance would be an advantage.
Trainers.
Full course title: Amadeus Group Time Limits - module 2

This Amadeus Time LimitsAmadeus
© 2019 course consists of 2 SA
IT Group | 27
modules:
Amadeus Help Desk for Airlines
This course explains how to support your customers' reservation and ticketing agents in
solving their daily issues. The course concentrates on functional and technical settings of the
system that agents need to verify before contacting the second-level Help Desk.
_ Utilise
On this course,
the functionalities
you will learn
available
how to:to help desks This course covers the following topics:
forUtilise
_ identifying
the functionalities
and solving problems.
available to help desks _ Incident handling and reporting
_ Assist
for identifying
end users
and solving
with central
problems.
system _ Amadeus Customer Service Point (ACSP)
functionality
_ Assist end andusersdatabase
with central
problems.
system _ The distribution system architecture.
_ Describe the
functionality andAmadeus
databasesystem
problems.
processing and _ Terminals
communication
_ Describe the Amadeus
flows. system processing and _ Office IDs and Office profiles
_ Identify problems
communication flows.
and assign them to the _ End user maintenance
appropriate
_ Identify problems
groups. and assign them to the _ Local security
_ Follow thegroups.
appropriate procedures for reporting and _ Transaction security
escalating
_ Follow the problems.
procedures for reporting and _ Extended Ownership Security
escalating problems. _ Amadeus Air
_ Amadeus Pricing and Shopping
_ Ticketing

_ Airline help desk agents that use Altéa Reservation You need to have completed and passed at least one
and are the first point of contact for their end users. of the following courses:
_ Reservation and Ticketing Cryptic Certification
_ Reservation and Ticketing Web Certification

Full course title: Amadeus Help Desk for Airlines

Amadeus Information Pages
Amadeus Information Pages (AIP) is a central source of reference information. This course
explains how to create, structure, organise, display and modify information in your company's
pages in the most effective way.
This course covers these topics:
_ An course
This introduction
covers
to Amadeus
these topics:
Information Pages
_ An
Getting
introduction
started with,
to Amadeus
and navigating,
Information
Amadeus
Pages Information Pages
_ Getting
Displaying
started with,
and updating
and Amadeus
navigating,
Information
Amadeus Pages
Information Pages
_ Displaying
Practicing working
and updating
with Amadeus
AmadeusInformation
InformationPages
Pages
_ Practicing working with Amadeus Information Pages

No 4 hours English Basic No
This course is for: Optional:
Airlines _ A basic understanding of the Amadeus reservation
system (cryptic)

_ Amadeus Selling Platform Connect _ This course consists of 2 sessions.
_ Each session lasts 2 hours.
_ Generally the sessions are run on the same day.

English

_ A phone
_ A computer
_ A good internet connection

Make sure that you enrol on both of the sessions:
_ Amadeus Information Pages module 1
_ Amadeus Information Pages module 2
Full course title: Amadeus Information Pages

Amadeus Reservation and Ticketing Help Desk for
Airlines
This course explains how to support your customers' reservation and ticketing agents in
solving their daily issues. It concentrates on the functional and technical system settings that
agents need to verify before contacting the Second-level Help Desk.
On this course you will learn to:
_ this course you will learn to:
On This course covers the following topics:
_ _ Incident handling and reporting
_ The distribution system architecture
Use features available to Help Desks for
_ Office IDs and Office profiles
identifying
Use features
and
available
solving problems
to Help Desks for
_ Extended Ownership Security
_
identifying and solving problems
_ Transaction security
_
_ Amadeus Air
Assist end users with central system functionality _ Ticketing
and database
Assist end users
problems
with central system functionality _ Amadeus Pricing and Shopping
_ database problems
and
_
Describe the Amadeus system processing and
communication
Describe the Amadeus
flows system processing and
_
communication flows
_
Respond accurately to specific system responses
_
Respond accurately to specific system responses
_
Identify problems and assign them to the
appropriate
Identify problems
groups
and assign them to the
_
appropriate groups
_
Follow the procedures for reporting and
escalating
Follow the problems
procedures for reporting and
escalating problems

_ Airline Help Desk agents _ Reservation and Ticketing Cryptic Certification
_ Trainers
or
_ Reservation and Ticketing Web Certification

English

_ For customised or dedicated session, please contact
Full course title: Amadeus Reservation and Ticketing Helpyour Amadeus
Desk Training Concultant:
for Airlines
_ Last update: November 2017
Amadeus Reservation and Ticketing Web Certification -
Conversion from Amadeus Cryptic to Graphic
This course is for airlines? reservation and ticketing agents and it provides hands-on
experience of migrating from an Amadeus cryptic environment to Amadeus Altéa Reservation
Desktop Web.
_ Log
On this
in course
and outyou
of, and
will learn
manage,
how ato:User Account. This course covers the following topics:
_ Log
Request
in and Availability,
out of, andSchedule
manage,anda User
Timetable
Account. _ Amadeus Air Availability.
displays.
_ Request Availability, Schedule and Timetable _ Passenger Name Record.
_ Create, modify and delete Passenger Name
displays. _ Fares and Pricing.
Records
_ Create,(PNRs).
modify and delete Passenger Name _ Electronic Ticketing.
_ Access(PNRs).
Records the Queue system. _ Electronic Miscellaneous Documents.
_ Access
Use the theFare
Queue
Quotesystem.
and Pricing features. _ Sales Reports.
_ Use
Issue,therevalidate,
Fare Quote reissue
and Pricing
and refund
features.
e-tickets.
_ Issue,
Use e-ticket
revalidate,
management
reissue andfeatures.
refund e-tickets.

_ Use
Issue,e-ticket
reissue
management
and refund Electronic
features.
Miscellaneous
_ Issue, reissueDocuments
and refund(EMDs).
Electronic
_ Display SalesDocuments
Miscellaneous Reports. (EMDs).
_ Display Sales Reports.


_ Airline help desk agents. _ Have significant experience of Amadeus cryptic
_ Airline trainers. environment and Reservation & Ticketing processes.
_ Airline reservation agents. _ Be certified on a previous Amadeus cryptic course or
_ Airline ticketing agents. pass the pre-course Evaluation (pass mark; 85%).
_ Airline Implementation Team.

_ This information was last updated October 2018.
Full course title: Amadeus Reservation and Ticketing Web Certification - Conversion from Amadeus
Cryptic to Graphic

Amadeus Reservation and Ticketing Web Certification
for New Users
This course is for airlines? reservation and ticketing agents and it provides hands-on
experience and support for those migrating to, or already using, Amadeus Altéa Reservation
Desktop Web.
On this course you will learn:
_ How
On thistocourse
use the
yougraphical
will learn:environment of This course covers the following topics:
Amadeus
_ How to use Reservation
the graphical
Desktop,
environment
focusingofon _ Understanding the Amadeus Altéa Reservation
reservations,
Amadeus Reservation
ticketing and
Desktop,
Electronic
focusing on Desktop Web environment and architecture.
Miscellaneousticketing
reservations, Documentsand Electronic
(EMD), with cryptic _ Signing in and out.
entries for some
Miscellaneous Documents
features. (EMD), with cryptic _ Requesting an availability, informative
_ Somefor
entries best
some
practices
features.
to improve customer pricing, schedule and timetable display.
service.
_ Some best practices to improve customer _ Creating a Passenger Name Record (PNR) with
service. mandatory and optional elements.
_ Modifying a PNR and interpreting the PNR
history.
_ Working with Queues.
_ Displaying fare information and pricing PNRs.
_ Issuing, revalidating and reissuing e-tickets.
_ Issuing, reissuing and managing EMDs.
_ E-ticket coupon management.
_ Displaying sales reports.
_ Refunding e-tickets and EMD.
_ Voiding documents.

Yes - pass mark: 85% 8 days English Basic No
_ Airline help desk agents. _ Previous reservation and ticketing experience.
_ Airline trainers.
_ Airline reservation agents.
_ Airline ticketing agents.
_ Airline migrating to Amadeus Reservation System.
_ Airline newcomers using ARD Web.

_ This information was last updated October 2018.
Full course title: Amadeus Reservation and Ticketing Web Certification for New Users

Amadeus Security Management
Learn how to perform user management tasks for Amadeus products through a set of videos.
_ Understand
After taking this
user
e-Learning
management
you will
responsibilities
be able to: and partnerships in Amadeus Security Management.
_ Understand
Create or remove
user management
user access. responsibilities and partnerships in Amadeus Security Management.
_ Create or remove user
a partnership.
access.
_ Create or remove a partnership.


This course is for:
_ Administrators responsible for managing access to
Amadeus products in their organisation.
This course helps you use What equipment do you need?

_ Amadeus Security Management _ A computer.

_ Amadeus Security Management is also know as Log
on Security Server (LSS).
Full course title: Amadeus Security Management

Amadeus Security Management for airlines
Learn how to perform user management tasks for Amadeus products through a set of videos.
_ Understand
After taking this
user
e-Learning
management
you will
responsibilities
be able to: and partnerships in Amadeus Security Management.
_ Understand
Create or remove
user management
user access. responsibilities and partnerships in Amadeus Security Management.
_ Create or remove user
a partnership.
access.
_ Create or remove a partnership.


This course is for:
Airlines

_ Amadeus Security Management _ A computer.
_ Flash player enabled.

_ Amadeus Security Management (ASM) is the
application that allows you to manage users and
access rights in the Logon and Security Server (LSS)
database.
Full course title: Amadeus Security Management for airlines

Amadeus Security Management for Altéa airlines
Amadeus Security Management (ASM) provides authentication, access control and security
administration across Amadeus products. This course describes the configuration of user
access rights to allow users to work in the primary Altéa applications on the Amadeus Airline
Retailing Platform.
_ Navigate
On this course,
through
you the
will Amadeus
learn howSecurity
Management
_ Navigate through
application.
the Amadeus Security _ Organisation and User Management
_ Define the security
Management application.
setup for an airline. _ Reports and templates for massive actions
_ Define
Identifythe
andsecurity
apply security
setup forelements
an airline.
to allow _ Reviewing the authentication process flow.
access
_ Identify
to and
applications
apply security elements to allow _ Navigating ASM.
access to applications _ Identifying the tasks of the airline administrator.
_ Defining data within the different applications.
_ Creating and managing roles specific to your
organisation.
_ Allocating and duplicating roles, ACLs and
preferences to consumers according to their job
functions.
_ Removing access rights, offices and
organisational units.
_ Deleting roles, offices and organisation units.

_ Airline administrators _ Familiarity with airline business processes and task
distribution.
_ Practical knowledge of ticketing and refund
processes.
This course helps you use This course is held in

_ Amadeus Security Management Bangkok, Nice

Full course title: Amadeus Security Management Certification for Altéa airlines - Certification

Amadeus Security Management for Distribution airlines
Amadeus Security Management (ASM) provides authentication, access control and security
administration across Amadeus products. This course describes the configuration of user
access rights to applications secured through Amadeus Security Management.
_ Navigate
On this course,
ASM.you will learn how to: This course covers the following topics:
_ Navigate
Define theASM.
security setup for your organisation. _ Reviewing the authentication process flow.
_ Define
Identifythe
andsecurity
apply security
setup for
elements
your organisation.
to allow _ Navigating ASM.
access
_ Identify
to and
applications.
apply security elements to allow _ Identifying the tasks of the airline administrator
access to applications. _ Defining data within the different applications.
_ Creating roles and the associated Access
Control Lists (ACLs).
_ Allocating access rights to consumers
according to their functions.
_ Removing roles, offices and organisation units.

_ Airline administrators _ You must be familiar with airline business processes
and task distribution.
_ You need a practical knowledge of ticketing and
refund processes.

_ Amadeus Security Management _ This information was last updated March 2017.
Full course title: Amadeus Security Management for Distribution airlines

Amadeus Service Changer for airlines
Learn how to exchange an EMD in case of a flight disruption, or upon passenger request,
through a set of interactive videos.
_ Resynchronise
After taking this e-Learning
new services
youwith
will be
theable
EMD,to:reissue the EMD of the exchanged service, and verify the old and
new
_ Resynchronise
EMD details new
in case
services
of a flight
withdisruption.
the EMD, reissue the EMD of the exchanged service, and verify the old and
_ Change
new EMD details
servicesinupon
case passenger's
of a flight disruption.
request using implicit or explicit mapping.
_ Change services
a partiallyupon
usedpassenger's
EMD using request
explicit mapping.
using implicit or explicit mapping.
_ Change a partially used EMD using explicit mapping.

Airlines _ A basic knowledge of airline ticketing and the
Amadeus central system.
Operations, Training

_ A computer.

Full course title: Amadeus Service Changer for airlines

Amadeus Service Hub for airlines - helpful tips
This course gives helpful tips on how to be more productive when using Amadeus Service
Hub.
_ Register
On this course
for and
youlog
willinlearn
to Amadeus
how to: Service This course covers the following topics:
Hub.
_ Register for and log in to Amadeus Service _ Registration and Login.
_ Search and browse for knowledge solutions.
Hub. _ Search and Browse.
_ Search
Decodeand cryptic
browse
entries.
for knowledge solutions. _ Cryptic Entries.
_ Decode
Access tools
cryptic
available
entries.for airlines. _ Tools.
_ Access tools
the training
available
catalogue.
for airlines. _ Training.
_ Access
Enrol in the
training
training
courses.
catalogue.
_ Enrol
Retrieve
in training
your training
courses.history.
_ Retrieve your training history.

No 1 hour English Intermediate No

This course is for:
Airlines

Operations

recommended).
_ A computer.
_ A headset.
Full course title: Amadeus Service Hub for airlines - helpful tips

Amadeus Ticket Changer and EMD Overview
This course will show you how to work with Amadeus Ticket Changer (ATC) and Amadeus
Electronic Miscellaneous Documents (EMD).
On this course, you will learn about:
_ Amadeus
On this course,
Ticket
youChanger
will learn(ATC)
about:- this allows This course covers the following topics:
you
_ Amadeus
to automatically
Ticket Changer
recalculate
(ATC)and- this
prepare
allows _ Understanding fare conditions that allow the
documents
you to automatically
for the issuance
recalculate
of voluntary
and prepareand, or use of ATC.
involuntary reissues
documents for the issuance
and revalidations,
of voluntaryand and,
to or _ Reissuing an Electronic Ticket with ATC
process refunds
involuntary reissues
of electronic
and revalidations,
tickets based
and toin the _ Using Booking and Pricing Chargeable
IATA Industry
process refunds
standard.
of electronic tickets based in the Services.
_ Electronic
IATA Industry
Miscellaneous
standard. Document (EMD) - _ Creating and Updating a Transitional Stored
this is
_ Electronic
a method
Miscellaneous
to sell and Document
track usage(EMD)of - Miscellaneous (TSM-P)
charges
this is a method
that are to
not
sell
included
and track
in ausage
ticket of
such as _ Issuin and displaying an EMD.
xbag fee,that
charges voucher
are notand
included
penalties.
in a ticket such as _ How to Associate / Disassociate an EMD and
xbag fee, voucher and penalties. an E-ticket.
_ Reissuing EMD.

No 2 hours English Basic Yes
Airlines _ You must have taken and passed the Amadeus
Central System Certfication module 2.

_ A phone (fixed-line, mobile not recommanded)
_ A computer

2016.
Full course title: Amadeus Ticket Changer and Electronis Miscellaneous Documents Overview

Amadeus Time Limits - module 2
This course helps you to understand and configure Amadeus Time Limits (ATL), a web-based
tool integrated into the Amadeus Revenue Integrity Desktop. This module is the second and
final session of this course.
_ Explain
On this course
the functional
you will learn
aspects
howofto:
_ Explain the functional aspects of the product. _ Amadeus Time Limits business rules (Cont.).
_ _ Computation rules.
_ Exemption rules.
Identify the main configuration settings.
_ Extension rules.
_
Identify the main configuration settings.
_ List Management.
_
_ Production updates.
Create and maintain the business rules.
Create and maintain the business rules.

_ Revenue Integrity analysts. _ Knowledge of airline distribution processes and
_ Revenue managers. Amadeus Availability, PNR and Ticketing features.
_ Trainers.

This Amadeus Time Limits course consists of 2
modules:
• Module 1: Virtual class - 2 hours
• Module 2: Virtual class - 2 hours

recommended).
_ A computer.

_ For a customised or dedicated session, please
contact your Amadeus training consultant:
_ Last update: June 2019.
Full course title: Amadeus Time Limits - module 2

Amadeus Train the Trainer for airlines
This course introduces the Amadeus training techniques external trainers need to know and
practice in order to deliver trainings on Amadeus solutions.
_ Use
On thistips
course
and techniques
you will learn to how
master
to: the This course covers the following topics:
pedagogical
_ Use tips and aspects
techniques
of training.
to master the _ The training cycle.
_ Write measurable
pedagogical aspectstraining
of training.
objectives and _ Training objectives.
present
_ Write measurable
information intraining
a clear,objectives
concise and
and _ Training structure.
engaging
present information
manner. in a clear, concise and _ How people learn.
_ Design and
engaging manner.
deliver structured and interactive _ Verbal and non-verbal communication.
training
_ Designsessions
and deliver
to meet
structured
participant
and interactive
objectives _ Learning styles.
and
training sessions to meet participant objectives _ Handling questions.
expectations.
and _ Difficult situations.
_ Identify different behavioural styles and adapt
expectations. _ Visuals aids.
training
_ Identifysessions
differentaccordingly.
behavioural styles and adapt _ Our internal dialogue.
_ Give and
training sessions
receiveaccordingly.
feedback to build on strong
points
_ Give and
and identify
receiveand
feedback
improve to build
weakeron points.
strong
points and identify and improve weaker points.

No 3 days English Basic No
_ People who have little or no experience in delivering _ No specific experience in delivering training is
training. required, although a general interest in education and
_ Experienced trainers wishing to refresh their skills. learning is helpful.

_ During the course you will deliver two training
sessions of 20 minutes each.
_ You will receive impartial and constructive feedback
on your delivery of the training sessions.

_ This course information was last updated August
2017.
Full course title: Amadeus Train the Trainer for airlines

Amadeus Train the Virtual Trainer
This course explains the knowledge and skills necessary for a trainer to deliver effective and
engaging virtual-training courses.
_ Define
On this course
virtual you
training.
will learn how to: This course covers the following topics:
_ Define
Explainvirtual
the 3 steps
training.
of the Blended Learning _ The Blended Learning model.
model.
_ Explain the 3 steps of the Blended Learning _ Virtual training is still training.
_ Design an engaging virtual training.
model. _ Converting classroom training into virtual
_ Design
Facilitate
anaengaging
20-minutevirtual
session.
training. training.
_ Facilitate a 20-minute session. _ 5 key points for engaging learners.

_ Trainers. _ Amadeus Train-the-Trainer course.
_ Knowledge of instructional design.

This course Amadeus Train-the-Trainer course
consists of 2 modules:
_ Module 1: Virtual class - 1 hour.
_ Module 2: Classroom - 2 days.
_ There is also some offline activity to be completed
after the training.

_ For customized or dedicated session, please contact
your Amadeus Training Consultant:
_ Last update: January 2018.
Full course title: Amadeus Train the Virtual Trainer

ATC reissue and refund (CAT 31 and 33)
This course explains how Amadeus processes automated reissues and refunds (CAT 31 and
33) and how to identify an inappropriate filing result in order to make it easier to investigate
incidents.
_ More
On thisabout
course
ATC
youCAT
will learn:
31 and 33. This course covers the following topics:
_ More about ATC
how Amadeus
CAT 31 and processes
33. these _ An overview of ATC (benefits, steps, entries
categories.
_ More about how Amadeus processes these and assumptions).
_ How to troubleshoot incidents.
categories. _ ATC features, including:
_ How to troubleshoot incidents. - Compliancy with ATPCO processing logic.
- Definitions.

- Reissue /Refund scenarios.

- Single vs. Multiple reissues.
- Reissue Fare Selection method.
- Reissue panel.
- Tax processing after ATC.
- Cat 31 text.
_ Filing, including:
- Check list for CAT 31 and 33 filing.
- Penalty application.
- Revalidation vs. Reissue.
- Repricing fares.
_ Amadeus processing and troubleshooting
(including error messages).

_ Airline filing teams. _ A basic knowledge of fares and fare filing.
_ Airline Help Desk agents working with pricing. _ A basic knowledge of Amadeus Ticket Changer
_ Sales Engineers with a good understanding of pricing (ATC).
products.
_ Revenue Management experts.
Full course title: Amadeus Ticket Changer (ATC) reissue and refund (CAT 31 and 33)

ATC reissue and refund (CAT 31 and 33) overview
This course explains how Amadeus processes automated reissues and refunds (CAT 31 and
33) and how to identify an inappropriate filing result in order to make it easier to investigate
incidents.

This course covers the following topics:
_ An overview of ATC.
_ ATC features.
_ More
On this about
courseATC
you CAT
will learn:
31 and 33.
_ Category 31 and 33 filing.
_ More about ATC
how Amadeus
CAT 31 and processes
33. these
_ Amadeus processing.
categories.
_ More about how Amadeus processes these
categories.


No 1 day English Undefined Yes
_ Airline Help Desk agents working with pricing. _ A basic knowledge of Amadeus Ticket Changer
_ Sales engineers with a good understanding of pricing (ATC).
products.

_ A more detailed look at ATC CAT 31 and 33 is given
in the 2-day course ATC reissue and refund (CAT 31
and 33).
_ You may also be interested by the Fare by rule (CAT
25) course.
Full course title: Amadeus Ticket Changer (ATC) reissue and refund (CAT 31) overview

Automatic SSR Handling
This course explains how to use advanced features to automate the handling of SSRs
(Special Service Requests).
_ Create
On this course
the necessary
you will learn
ruleshow
to automatically
respond
_ Create to theeach
necessary
SSR request
rules toand
automatically
define whether _ Explaining the pre-requisites for Automatic SSR
to submittoit each
respond to an SSR
inventory
request
quotaandcheck.
define whether Handling.
_ Set
to submit
quotasit toof
anauthorised
inventory quota
SSRs check.
per cabin and _ Examining the two Automatic SSR Handling
per
_ Set
flight.
quotas of authorised SSRs per cabin and levels:
per flight. - Static Confirmation.
- Automated SSR Confirmation Standard Rule.
_ Understanding how SSRs work with other
Amadeus products that are linked to Automatic
SSR Handling.

system.
In particular, those working in: _ A basic understanding of Amadeus Altéa Inventory.
Business & projects, Reservations, Training _ Knowledge of airline business processes in one, or
more, of the following areas: Schedules; Inventory.

_ Sending passenger information to and from your _ This course consists of 1 session of 90 minutes.
DCS [e-Learning]
_ Amadeus Altea Inventory: Overview [Classroom] What equipment do you need?
_ Amadeus Altea Inventory Certification [Classroom] _ A phone (fixed-line, mobile not recommended).
_ Codeshare: Overview [Classroom] _ A computer.
_ Codeshare: Certification [Classroom] _ A good internet connection.
Advanced [Classroom] The last few details...
_ Amadeus Altéa Inventory: Inventory Management - _ This course was launched in January 2017.
Basic [Classroom]
Basic [Classroom]
Full course title: Automatic SSR Handling

Carrier Preferred Display Management
This course explains how to use Amadeus Carrier Preferred Display Management to
configure the content of your biased display in the most profitable way for your Availability
worldwide, your website or in disruption scenarios.
_ Create
On this course
and maintain
you willpoints
learn how
of sale.
_ Create
Set up and
and modify
maintain
markets.
points of sale. _ Creating and maintaining point of sale
_ Set
Construct
up andCarrier
modifyPreferred
markets. Display rules definitions.
according
_ ConstructtoCarrier
productPreferred
options used.
Display rules _ Setting up and modifying market definitions.
according to product options used. _ Constructing rules resulting in a Carrier
Preferred Display reflecting the airline's

distribution policy for each of the product option

used.
_ Reading the history.
_ Requesting access in order to install the
product.

_ Airlines that have signed schedule 18 of the Global _ You are expected to have a basic understanding of
Distribution Agreement/Optional Services Agreement airline distribution processes and Amadeus availability
(GDA/OSA). and schedule displays.

_ This course information was last updated June 2019.
Full course title: Amadeus Carrier Preferred Display Management

Codeshare: Overview
This course gives an overview of Amadeus Codeshare that provides simplified codeshare
flight management with full schedule integration.
On this course, you will gain an overall
understanding
On this course,ofyou
howwilltogain
create
an and
overall
update This course covers the following topics:
codeshare tables
understanding of how
and to
codeshare
create and
flights.
update _ Codeshare terminology and codeshare
codeshare tables and codeshare flights. agreement types.
_ Message flow.
Codeshare tables are used by Amadeus Altéa
_ Codeshare tables.
Inventory when
Codeshare tablesa schedule
are used or byschedule
Amadeuschange
Altéa
_ Codeshare re-accommodation.
message sent
Inventory whenfrom
a schedule
your schedule
or schedule
planning
change
_ Inventory management of codeshare flights.
system orsent
message partner
fromairlines
your schedule
to automatically
planningcreate
or update
system or your
partner
codeshare
airlines to
flights.
automatically create
or update your codeshare flights.

No 1 day English Intermediate Yes
_ Airline staff requiring a basic overall understanding of You need to:
Amadeus Code Share. _ Have attended the Amadeus Altéa Inventory
Overview course and be familiar with working in the
Altéa user interface.
_ Be able to make a simple booking, create a flight and
perform a basic re-acccommodation.
_ Have a basic understanding of the Inventory Screen.
Related courses
_ Amadeus Altea Inventory: Overview [Classroom]
Basic [Classroom]
DCS [e-Learning]
Full course title: Amadeus Codeshare Overview

Codeshare: Certification
This course describes fully the Amadeus Codeshare solution that provides simplified
codeshare flight management with full schedule integration.
On this course, you will learn how to create and
update
On this codeshare
course, youtables
will learn
and how
codeshare
to create
flights.
and This course covers the following topics:
update codeshare tables and codeshare flights. _ Codeshare agreement types
_ Codeshare terminology
These tables are used by Amadeus Altéa
_ Message flow
Inventory
These tables
whenarea used
schedule
by Amadeus
or schedule
Altéa
change
_ Booking class mapping table
message is
Inventory when
sentafrom
schedule
your schedule
or schedule
planning
change
_ Codeshare flight table
system orispartner
message sent from
airlines
yourtoschedule
automatically
planning
create
_ Codeshare disclosure in Altéa Reservation
or update
system or your
partner
codeshare
airlines to
flights.
automatically create
_ Functionality agreement
or update your codeshare flights.
_ Codeshare seat map and seat management of
code share flights
_ Inventory management of code share flights
_ Amadeus Codeshare portal
_ Codeshare re-accommodation

Yes 3 days English Basic Yes
_ Airline staff who will be responsible for setting up and You need to:
maintaining codeshare relationships. _ A basic understanding of Altéa Reservation.
_ Attended either the Altéa Inventory Certification or
Altéa Inventory Overview course.
Related courses
_ Amadeus Altea Inventory: Overview [Classroom]
Basic [Classroom]
Basic [Classroom]
DCS [e-Learning]
Full course title: Amadeus Codeshare Certification

Customer Management - Help desk troubleshooting for
airlines
This course gives a global picture of the process flow between Altéa Administration, Altéa
Inventory and Altéa Departure Control, covering flight creation to post departure, and explains
how airlines help desk agents can support Altéa Customer Management users by solving their
daily issues.
_ Troubleshoot
On this course youmostwill
of learn
the common
how to: incidents. This course cover the following topics:
_ Troubleshoot
Understand the most
flowofofthe
thecommon
flight cycle.
incidents. _ Altéa suite system architecture.
_ Understand
Search for information
the flow of inthe
order
flighttocycle.
solve or reject _ Airport connectivity and network.
anSearch
_ incident.
for information in order to solve or reject _ Flight creation and failing to create a flight.
_ Navigate
an incident.the different Altéa applications to _ Reservation - Ticketing - Inventory DC
identify
_ Navigate
missing
the different
information
Altéaorapplications
wrong settings.
to exchanges.
identify missing information or wrong settings. _ Seating Management.
_ Baggage Handling.
_ IATCI, Regulatory issues.
_ Transfer and Disruptions.
_ Post Departure Messages.

_ Airline help desk agents. _ Knowledgeable about Customer Management and
_ Airline IT or system Administrators. Inventory.
_ Being involved with Business Process Testing, BPT,
or to have troubleshooting experience using CM/FM.

_ Altéa Departure Control Flight Management _ The Customer Management Troubleshooting course
for help desk agents consists of 2 days of classroom
learning.

2018.
Full course title: Amadeus Altéa DC-CM Help Desk Troubleshooting

Customer Management for check-in agents
Learn about the basic, advanced and complex workflows performed at the check-in counter
through a set of interactive examples.
_ Accept
After taking
a customer
this e-Learning
and handle
you will
a baggage
be able to:
drop.
_ Accept
Handle agroup
customer
and frequent
and handle
traveller
a baggage
acceptance.
drop.
_ Handle group
baggage andconnections
frequent traveller
and seating.
acceptance.
_ Handle
Create bookings
handle crew,
and seating.
rush and cabin baggage.
_ Create
Handle bookings
disruptions.
and handle crew, rush and cabin baggage.
_ Handle disruptions.


This course is for:
_ Check-in agents

English

_ A computer.

_ This course demonstrates workflows by showing the
keyboard entries used in interactive examples.
Full course title: Altéa Departure Control - Customer Management for Check-In Agents

Customer Management for gate agents
Learn about the basic and advanced workflows performed at the gate through a set of
interactive examples.
After taking this e-Learning, you will be able to:
_ Board
After taking
a passenger.
this e-Learning, you will be able to:
_ Board
Accept,a board
passenger.
and re-grade a customer at the gate.
_ Accept, board and re-grade a customer at the gate.


This course is for:
_ Gate agents

_ A computer.

Full course title: Altéa Departure Control - Customer Management for Gate Agents

Customer Management for supervisors
Learn about the workflows performed at the check-in counter and at the gate, as well as the
system architecture, through a set of interactive examples.
_ Board
After taking
a passenger.
this e-Learning you will be able to:
_ Board
Accept,a board
passenger.
and re-grade a customer.
_ Accept,
Accept aboard
customer
and re-grade
and handle
a customer.
a baggage drop.
_ Accept
Handle agroup
customer
and frequent
and handle
traveller
a baggage
acceptance.
drop.
_ Handle group
frequent traveller
and seating.
acceptance.
_ Handle
Create bookings
handle crew,
and seating.
rush and cabin baggage.
_ Create
Handle bookings
disruptions.
and handle crew, rush and cabin baggage.
_ Handle
Explain disruptions.
the system architecture of the Amadeus Altéa Suite, including Altéa DC-CM.
_ Explain the system architecture of the Amadeus Altéa Suite, including Altéa DC-CM.

No 17 hours English Intermediate No

This course is for:
_ Supervisors of check-in and gate agents.

_ A computer.

Full course title: Altéa Departure Control - Customer Management for Supervisors

Customer Management: Overview
This course gives an overview of customer check-in and administration functions in Amadeus
Altéa Departure Control - Customer Management.
_ Navigate
On this course
the you
Customer
will learn
Management
how to: user This course covers the following topics:
interface.
_ Navigate the Customer Management user _ Altéa System Architecture.
_ Access each application to process a customer
interface. _ Accessing and navigating the Customer
forAccess
_ acceptance
each application
and boarding.to process a customer Management user interface.
_ Create
for acceptance
and maintain
and boarding.
Departure Plan Templates. _ Identifying and accepting customers.
_ Create
Work with
andMarket
maintain
Management
Departure Plan
and Flight
Templates. _ Displaying customer-related information and
Groups.
_ Work with Market Management and Flight customer history.
_ Identify the main business rules within the
Groups. _ Monitoring the Regrade and Onload lists.
Administration
_ Identify the main
GUI.business rules within the _ Modifying baggage details and handling excess
Administration GUI. baggage
_ Displaying theoretical seating and modifying
seats.
_ Boarding monitor and boarding activities.
_ Working with templates and activities.
_ Creating Markets and flight groups.
_ Working with Customer Management business
rules.

_ Airline program managers. _ Be familiar with either airport operations or check-in,
_ Departure Control System project members. or both.
_ Airline trainers.
_ Airline business analysts.

_ Classroom.

English

Bangkok, Nice

_ For a customized or dedicated session, please
contact your Amadeus Training Consultant:
_ This information was last updated March 2019.
Full course title: Amadeus Altéa DC-CM Overview

Customer Management: Overview
This course gives an overview of customer check-in and administration functions in Amadeus
_ Navigate
On this course,
in the
you
Customer
will learnManagement
interface.
_ Navigate in the Customer Management user _ Altéa System Architecture.
interface. _ Accessing and navigating within the Customer
forAccess
_ acceptance
each application
and boarding.
to process a customer Management user interface.
_ Create
for acceptance
and maintain
and boarding.
Departure Plan Templates. _ Identifying and accepting customers.
_ Create
Work with
andMarket
maintain
Management
Departure Plan
and Flight
Templates. _ Displaying customer-related information and
Groups.
_ Work with Market Management and Flight customer history.
_ Identify the main business rules within the
Groups. _ Monitoring the Regrade and Onload lists.
Administration
_ Identify the main
GUI.business rules within the _ Modifying baggage details and handling excess
Administration GUI. baggage
_ Theoretical seating and modifying seats.
_ Boarding monitor and boarding activities.
_ Creating Markets and flight groups.
_ Working with Customer Management business
rules.

_ Airline program managers. _ Be familiar with airport operations or check-in, or
_ Departure Control System project members. both.
_ Airline trainers
_ Airline business analysts.

Full course title: Amadeus Altéa DC-CM Overview

Customer Management: Certification
This course explains in detail the customer check-in and administration features of Amadeus
_ Navigate
On this course
the you
Customer
will learn
Management
interface.
forAccess
_ acceptance
each application
and boarding.to process a customer Management user interface.
_ Manage disruption
for acceptance and boarding.
scenarios and their impact _ Identifying and accepting customers.
onManage disruption
_ Customer Management.
scenarios and their impact _ Displaying customer-related information and
on Customer Management. customer history.
_ Updating flights and customer lists.
_ Monitoring the Regrade and Onload lists.
_ Modifying baggage details and handling excess
baggage.
_ Identifying theoretical seats and modifying
seats.
_ Using the Boarding monitor and boarding
activities.
_ Closing boarding and flight departure.
_ Working with flight disruptions
(re-accommodation).

_ Airline administrators performing customer service _ A basic knowledge of Passenger Name Records
activities. (PNR).
_ Airline trainers. _ An understanding of customer acceptance business
methods at an airport.

_ Classroom.

English

Bangkok, Nice

_ This information was updated March 2019.
Full course title: Amadeus Altéa DC-CM Certification

Customer Management: Certification
This course explains in detail the customer check-in and administration features of Amadeus
_ Navigate
On this course,
the Customer
you will learn
Management
interface.
forAccess
_ acceptance
each application
and boarding.
to process a customer Management user interface.
_ Manage disruption
for acceptance and boarding.
scenarios and their impact _ Identifying and accepting customers.
onManage disruption
_ Customer Management.
scenarios and their impact _ Displaying customer-related information and
on Customer Management. customer history.
_ Updating flights and customer lists.
_ Monitoring the Regrade and Onload lists.
_ Modifying baggage details and handling excess
baggage.
_ Understanding theoretical seating and
modifying seats.
_ Using the Boarding monitor and boarding
activities.
_ Closing boarding and flight departure.
_ Working with flight disruptions
(re-accommodation).

_ Airline administrators performing customer service _ A basic knowledge of Passenger Name Records
activities. (PNR).
_ Airline trainers. _ An understanding of customer acceptance business
methods at an airport.

_ This information was updated November 2016.
Full course title: Amadeus Altéa DC-CM Certification

Customer Management: Business Rules
This course describes business rules that define the behaviour of Amadeus Altéa Departure
Control Customer Management.
_ Create
On this course
and maintain
you will markets
learn howwithin
to: Market This course covers the following topics:
Management.
_ Create and maintain markets within Market _ Market management.
_ Create and maintain Flight Groups within
Management. _ Flight groups.
the Altéa
_ Create and
Administration
maintain Flight
user interface.
Groups within _ Understanding the weighting concept.
_ Identify Administration
the Altéa the impact business rules
user interface.
have on the _ Advanced passenger information service rules.
behaviour of
_ Identify the Customer
impact business rules
Management. have on the _ Customer acceptance rules.
behaviour of Customer Management. _ Baggage acceptance rules.
_ Boarding pass and baggage tag printing rules.
_ Transfer rules.
_ Onload / Regrade rules.
_ Flight information rules.

_ Airline staff responsible for setting up the Customer You need to be familiar with:
Management Business Rules. _ The Altéa DC-CM application by taking at least one
_ Airline trainers. of the Altéa DC-CM Overview or Altéa DC-CM
_ Airline administrators. Certification courses.
_ Customer Management Departure Plan activities.

_ Classroom.

English

Bangkok, Nice

Full course title: Amadeus Altéa DC-CM Business Rules

Customer Management: Business Rules
This course describes business rules that define the behaviour of Amadeus Altéa Departure
_ Create
On this course,
and maintain
you willmarkets
learn how
within
to: Market This course covers the following topics:
Management.
_ Create and maintain markets within Market _ Market management.
_ Create and maintain Flight Groups within
Management. _ Flight groups.
the Altéa
_ Create and
Administration
maintain Flight
user interface.
Groups within _ Understanding the weighting concept.
_ Identify Administration
the Altéa the impact business rules
user interface.
have on the _ Advanced passenger information service rules.
behaviour of
_ Identify the Customer
impact business rules
Management. have on the _ Customer acceptance rules.
behaviour of Customer Management. _ Baggage acceptance rules.
_ Boarding pass and baggage tag printing rules.
_ Transfer rules.
_ Onload / Regrade rules.
_ Flight information rules.

_ Airline staff responsible for setting up the Customer You need to be familiar with:
Management Business Rules. _ The Altéa DC-CM application by taking at least one
_ Airline trainers. of the Altéa DC-CM Overview or Altéa DC-CM
_ Airline administrators. Certification courses.
_ Customer Management Departure Plan activities.

Full course title: Amadeus Altéa DC-CM Business Rules

Customer Management: Departure Plan Template &
Departure Control
This course describes how to automate Departure Control by programming activities at
pre-determined times before and after departure of an aircraft (for example, the issuing of
post departure messages) using Amadeus Altéa Departure Control - Customer Management.
_ Create,
During thisdelete
course and
youmodify
will learn
a departure
how to: plan This course covers the following topics:
template.
_ Create, delete and modify a departure plan _ Identifying the market template levels.
_ Set activities and dependencies.
template. _ Creating templates.
_ Set
Viewactivities
and updateand the
dependencies.
Departure Plan for a _ Modifying templates.
specific
_ View and
flightupdate
in the the
Customer
DepartureManagement
Plan for a user _ Adding and deleting activities.
interface.
specific flight in the Customer Management user _ Ignoring and replacing activities.
interface. _ Deleting templates.
_ Adding dependencies.

Yes - pass mark: 85% 1 day English Advanced Yes
_ Airline staff responsible for setting up Customer You need to be familiar with Customer Management by
Management activities. having taken at least one of these courses:
_ Airline trainers. _ Altéa DC-CM Overview
_ Airline administrators. _ Altéa DC-CM Certification

_ Classroom.

_ For customized or dedicated course, please contact
_ This course information was last updated March
2019.
Full course title: Amadeus Altéa DC-CM Departure Plan Template and Departure Control

Document Management for Departure Control
This ourse explains how to manage Reservation and Departure Control documents and
devices through the common and centralised administration interface of Amadeus Altéa
Document Management.
_ Administrate
On this course,and
youregister
will learn
a how
network
to: of devices This course covers the following topics:
using
_ Administrate
the Device
and
Administration
register a network
application
of devices _ Distinguishing between the two methods of
_ Associate
using the Device
documentformats
Administration toapplication
specific Device
physicallocations
_ Associate documentformats
using the Printing
to specific
Management _ Registration (auto and fixed)
application
physicallocations using the Printing Management _ Completing the fixed-registration process
application step-by-step
_ Completing the auto-registration process
step-by-step
_ Identifying available format associations for a
specific carrier
_ Adding and updating new format associations
for a specific location
_ Investigating devices through the Queue
application

_ Airline administrators who are responsible for the _ You need to be familiar with the printing and
set-up of printers within their organisation. information reading devices used in an airline airport
operation or ticketing office, and the respective
parameters.

2016.
Full course title: Amadeus Altéa Document Management for Altéa Departure Control

Electronic Miscellaneous Documents (EMDs)
Learn how to issue and refund EMDs, track sales of ancillary services, and any charges and
reimbursements, through a set of interactive videos and games.
After taking this e-Learning you will be able to use cryptic entries to:
_ Price
After taking
and this
issuee-Learning
an EMD foryou anwill
ancillary
be ableservice.
to use cryptic entries to:
_ Price
Issue and
EMDs issue
created
an EMD
for afor
ticket
an ancillary
exchange service.
or reissue (manually or using ATC).
_ Issue
Refund EMDs
a ticket
created
and an
forEMD.
a ticket exchange or reissue (manually or using ATC).
_ Refund a ticket and an EMD.

No 1 hour English Basic Yes
Airlines, Travel Agencies _ A basic knowledge of the Amadeus central system.
Optional:
_ Some knowledge of ticketing concepts.

_ Amadeus Selling Platform Connect _ A computer.
Full course title: Electronic Miscellaneous Documents (EMDs)

Fare by rule (CAT 25)
This course explains fare by rule (CAT 25) and how to identify an inappropriate filing result in
order to make it easier to investigate incidents.
_ More
On this about
courseCAT
you 25.
will learn: This course covers the following topics:
_ More about CAT
how Amadeus
25. processes this _ An overview of fare by rule.
category.
_ More about how Amadeus processes this _ ATPCO Record 8.
category. _ Category 25 (impacting Record 2 and 3).
_ How to troubleshoot incidents. _ Types of fare by rule:
- Specified Fares.
- Calculated Fares.
- Private/Nego fare by rule vs Public fare by rule.
_ Filing CAT 15 and 35 security.
_ Troubleshooting common issues.

_ Airline Help Desk agents working with pricing. _ A basic knowledge of fare by rule.
_ Sales engineers with a good understanding of pricing
products.

_ This course is usually scheduled so that it can
be combined with the ATC reissue and refund (CAT
31 and 33) course.
Full course title: Fare by rule (CAT 25)

FareXpert Dynamic Fares
This course explains how to use Amadeus FareXpert Dynamic Fares to create discounts
based on existing published, private, negotiated or IATA fares.
_ Create
On this course,
discounts
youbased
will learn
on passenger
how to: type This course covers the following topics:
codes,
_ Create
fare
discounts
type codes,
based international
on passenger
andtype _ Creating discounts on PTC (Passenger Type
domestic
codes, fare
fare
type
types.
codes, international and Codes).
domestic fare types. _ Creating discounts on FTC (Fare Type Codes).
_ Creating discounts on international and
domestic round-trip fares.
_ Published Fare discounts.
_ ATPCO Private Fare discounts.
_ ATPCO Negotiated Fare discounts.
_ IATA Fare discounts.
_ Amadeus Negotiated Fare discounts.

Airlines, Travel Agencies _ You must have completed the FareXpert Negotiated
Fares course and passed the certification test.
Business & projects, Operations, Sales & marketing

Full course title: Amadeus FareXpert Dynamic Fares

FareXpert Mark-up and Distribution for airlines
Learn how to mark-up and distribute fares with Amadeus FareXpert through a set of
interactive videos and exercises.
_ Usetaking
After FareXpert
this e-Learning
Mark-Up andyouDistribution
will be abletoto:retrieve fares received from the Net updater and display the fare
details.
_ Use FareXpert Mark-Up and Distribution to retrieve fares received from the Net updater and display the fare
_ Set the parameters needed to mark-up the fares.
details.
_ Set
Redistribute
the parameters
the fares
needed
to those
to mark-up
vendors allowed
the fares. to sell them.
_ Redistribute the fares to those vendors allowed to sell them.

Airlines _ A basic knowledge of airline fares.

_ A computer.
Full course title: Amadeus FareXpert Mark-up and Distribution for airlines

FareXpert Negotiated Fares
This course explains how to use Amadeus FareXpert Negotiated Fares to define net and
selling fares and assign these fares to agents for display, pricing and ticketing.
_ Create
On this course,
and modify
you will
single
learn
negotiated
how to: fares. This course covers the following topics:
_ Create and modify
mofigy single
global negotiated fares. _ Creating and modifying rule definitions with net
_ Create and mofigy global negotiated fares. selling / net fare only options.
_ Creating and updating vendor aggregates.
_ Selecting a rule and setting the distribution and
ticketing options.
_ Choosing a rule and creating rule conditions.
_ Selecting a rule and setting its booking code
exceptions.
_ Setting up routings.
_ Selecting a rule, routing and creating the fares.
_ Setting up and maintaining location aggregates.
_ Creating fares using global update.
_ Modifying the fares utilising global update.
_ Discontinuing fares through global update.

Airlines _ You need a basic knowledge of fares and fare filing
and Amadeus PNR creation.
Business & projects, Ticketing, Training

Classroom

Bangkok, Nice

Full course title: Amadeus FareXpert Negotiated Fares

Flight Management: Overview
This course explains load control and the balance processes as well as the administration
features of Amadeus Altéa Flight Management.
_ Prepare
On this course
flights
you
for departure
will learn how
through
load control
_ Prepare flights
process.
for departure through the _ Introduction and system architecture.
_ Produce documentation relating
load control process. to the load _ Flight information.
control process.
_ Produce documentation relating to the load _ Deadload.
_ How to handle flight disruptions.
control process. _ Load distribution.
_ How
Createto departure
handle flight
plans used
disruptions.
for system _ Passenger distribution.
automation using
_ Create departurethe plans used
Plan Template
for system _ Departure control.
automation using the Plan Template _ Disruption management.
_ Set up mandatory administration
Management application. _ Amadeus Business Rules for Flight
and engineering
business rules used to define the Management.
system's workingbusiness
and engineering parameters.
rules used to define the _ Departure Plan template and flight simulation.
system's working parameters.

No 5 days Arabic Basic Yes
_ Airline business analysts. _
_ Airline scoping analysts.
_ Airline Departure Control project team members or
An understanding of load control processes.
testers requiring an overview of Altéa Flight
Management.

_ Altéa Departure Control Flight Management _ This information was last updated in June 2018.
Full course title: Amadeus Altéa DC-FM Overview

Flight Management: Overview
This course explains load control and the balance processes as well as the administration
features of Amadeus Altéa Flight Management.
_ Prepare
On this course
flights
you
for departure
will learn how
through
load control
_ Prepare flights
process.
for departure through the _ Introduction and system architecture.
load control process. to the load _ Flight information.
control process.
_ Produce documentation relating to the load _ Deadload.
_ Handle flight disruptions.
control process. _ Load distribution.
_ Handle
Create departure
flight disruptions.
plans used for system _ Passenger distribution.
automation using
_ Create departurethe plans used
Plan Template
for system _ Departure control.
automation using the Plan Template _ Disruption management.
Management application. _ Amadeus Business Rules for Flight
and engineering
business rules used to define the Management.
system's workingbusiness
and engineering parameters.
rules used to define the _ Departure Plan template and flight simulation.
system's working parameters.

_ Airline business analysts. _
_ Airline scoping analysts.
_ Airline Departure Control project team members or
An understanding of load control processes and/or
testers requiring an overview of Altéa Flight
airport ramp operations.
Management.
This course helps you use This course is also available in

_ Altéa Departure Control Flight Management English

Bangkok, Nice

_ For customized or dedicated session, please contact
Full course title: Amadeus Altéa DC-FM Overview

Flight Management: Certification
This course describes in detail the load control process and the modules associated with load
control in Amadeus Altéa Departure Control Flight Management.
_ Prepare
On this course,
flightsyou
for departure
will learn to:
through the This course covers the following topics:
load control
_ Prepare flights
process.
for departure through the _ Altéa system architecture
load control process. to the load _ Flight information
control process.
_ Produce documentation relating to the load _ Deadload
_ Identify Altéa DC-FM functionality for other
control process. _ Load distribution
system
_ Identifyusers.
Altéa DC-FM functionality for other _ Passenger data
_ Understand
system users. Altéa DC-FM from the perspective _ Down-line port restrictions
ofUnderstand
_ roles such as Altéa DC-FM
freight agent,from
ramp
theagent
perspective
and _ Offline - Online flight scenario
supervisor.
of roles such as freight agent, ramp agent and _ Domain allocation
_ Perform the role of load controller, ramp agent
supervisor. _ Load control supervisor
orPerform
_ freight agent
the role
through
of load demonstrations
controller, ramp
andagent _ Disruption management
exercises.
or freight agent through demonstrations and _ Ramp sub applicatiion
exercises. _ Freight sub application
_ Documentation

_ Airline staff responsible for designing and delivering _ You need knowledge and experience of load control
end user training and implementation of Amadeus processes.
Altéa DC Flight Management.

_ Altéa Departure Control Flight Management _ This information was last updated November 2016.
Full course title: Amadeus Altéa DC-FM Certification

Flight Management: Familiarisation
This course describes the Amadeus Altéa Flight Management user interface, and the layout
and structure of Flight Management.
_ Navigate
On this course
the you
Flight
willManagement
learn how to:user interface. This course covers the following topics:
_ Navigate
Apply features
the Flight
of the Management
application to user
process
interface. _ Login and domain concept
flights
_ Applyforfeatures
departure
of the
through
application
the fulltoload
process
control _ Welcome page, allocate resource and shift
process.
flights for departure through the full load control summary
_ Set up Amadeus Business Rules to select
process. _ Event scheduler
relevant
_ Set up information
Amadeus Business
from Data Rules
Baseto select _ Building the dry operating weight profile of a
Management
relevant information
(DBM) fromfor each
Dataflight.
Base flight leg
Management (DBM) for each flight. _ Deadload
_ Load distribution
_ Aircraft fuelling options
_ Passenger figures
_ Producing a loadsheet
_ Documentation

No 0 minute Arabic Undefined No

This course is for:
Airlines, Ground Handlers

_ Altéa Departure Control Flight Management _ A good phone connection (fixed-line, mobile not
recommended).
_ A computer.

Full course title: Amadeus Altéa DC-FM Familiarisation

Flight Management: Business Rules and Departure
Plan Simulation
This course describes business rules that define the system behaviour of Amadeus Altéa
Departure Control - Flight Management.
During this course you will:
_ Learnthis
During about
course
the weighting concept.
you will: This course covers the following topics:
_ Learn
Understand
about and
create mandatory business _ Market management
rules.
_ Understand and create mandatory business _ Flight group management
_ Create and maintain markets within
rules. _ Rule Creation
Markets Management.
_ Create and maintain markets within _ Rule Management
_ Identify the impact that business rules have
Markets Management. _ Administration Business Rules
on the
_ Identify
behaviour
the impact
of Flight Management
that business rules (FM).
have _ Engineering Business Rules
on the behaviour of Flight Management (FM). _ Departure Plan Simulation

No - pass mark: 85% 2 days English Advanced Yes
_ Airline staff and airline trainers responsible for setting You need to be familiar with:
up the Flight Management Business Rules. _ The Altéa DC-FM application.
_ Airline administrators working with Flight _ Flight Management Departure Plan activities.
Management Business Rules. _ Load control activities.

_ Altéa Departure Control Flight Management _ This information was last updated June 2018.
Full course title: Amadeus Altéa DC-FM Business Rules and Departure Plan Simulation

Flight Management: Business Rules and Departure
Plan Simulation
This course describes business rules that define the system behaviour of Amadeus Altéa
Departure Control - Flight Management.
_ Work this
During withcourse
you will learn how to: This course covers the following topics:
_ Work
Createwith
andthe
verify
weighting concept.
mandatory business rules. _ Market management
_ Create and verify
maintain markets
mandatory business
within Market
rules. _ Flight group management
Management.
_ Create and maintain markets within Market _ Rule Weighting
_ Create and maintain flight group keywords
Management. _ Rule Creation
within
_ Create
Flight
andGroup
maintain
Management.
flight group keywords _ Rule Management
_ Identify
within Flight
theGroup
impactManagement.
that business rules have _ Administration Business Rules
on the
_ Identify
behaviour
the impact
of Flight Management
that business rules (FM).
have _ Engineering Business Rules
on the behaviour of Flight Management (FM). _ Departure Plan Simulation

_ Airline staff and airline trainers responsible for setting You need to be familiar with:
up the Flight Management Business Rules. _ The Altéa DC-FM application.
_ Airline administrators working with Flight _ Flight Management Departure Plan activities.
Management Business Rules. _ Load control activities.


Bangkok, Nice

_ For customized or dedicated session, please contat
Full course title: Amadeus Altéa DC-FM Business Rules and Departure Plan Simulation

Flight Management: Departure Plan Template and
Departure Control
This course describes how to automate Departure Control by programming activities in Flight
Management at predetermined times before and after the departure of an aircraft.
_ Access
During this
and
course
navigate
you the
will learn
Altéa how to: This course covers the following topics:
Administration user
_ Access and navigate interface.
the Altéa _ Managing the Departure Plan Template.
_ Work with the Departure Plan
Administration user interface. _ Creating, modifying and deleting templates.
Management application
_ Work with the Departure Planto create and _ Understanding the impact of the Departure Plan
maintain template levels and activities,
Management application to create and and to Template on the Flight Management application.
delete and modify levels
maintain template a template
and activities,
containingand to
a specific
delete andset
modify
of activities.
a template containing
_ Search and
a specific set of
view
activities.
and update the Departure
Plan
_ Search
for a specific
and viewflight
and update the
in the Flight Management
Departure
application.
Plan for a specific flight in the Flight Management
application.


Yes 1 day English Advanced Yes
_ Airline staff responsible for setting up Flight You need to be familiar with:
Management activities. _ The Amadeus Flight Management application.
_ Airline administrators. _ Load control activities.

_ Altéa Departure Control Flight Management _ This information was last updated in June 2018.
Full course title: Amadeus Altéa DC-FM Departure Plan Template and Departure Control

Flight Management: Weight Engineer Familiarisation
This Altéa DC-FM Weight Engineer Familiarisation course describes the layouts and structure
of engineering data displayed in Flight Management.
_ Summarise
On this coursethe
youbasic
will learn
login how
and domain
to: concept This course covers the following topics:
forSummarise
_ Amadeus Altéa
the basic
Flight login
Management
and domain users.
concept _
_ Navigate
for Amadeus the
Altéa
Flight
Flight
Management
Management UI. users.
_ Navigate
Build the dry
the operating
Flight Management
weight profile
UI. of a flight
Flight information
leg.
_ Build the dry operating weight profile of a flight
_
_ Setup Amadeus Business Rules to select
leg.
relevant
_ Setup Amadeus
informationBusiness
from Data Rules
Baseto select
Management
relevant information
for eachfrom
flight.
Data Base Aircraft weights
Management for each flight. _
Messaging
_
Load distribution
_
Viewing and modifying the auto-load function

_
Aircraft fuelling options

_
Passenger figures
_
Viewing and modifying the approved distribution

feature

_ Weight engineers managing airline aircraft data. _ This course is considered a prerequisite to attending
the Altéa DC-FM Aircraft Engineering and Business
Database course.
Optional:
_ This course is also useful preparation for the Altéa
DC-FM Business Rules and Departure Plan Simulation
course.

Full
_ course
Altéa title:Control
Departure Amadeus Altéa DC-FM Weight Engineer Familiarisation
Flight Management _ A good phone connection (fixed-line, mobile not
recommended).
_ A computer
Inventory: Links between Inventory, Administration and
DCS
This course gives a global picture of the process flow, links and interactions between Altéa
Administration, Altéa Inventory and Altéa Departure Control (Customer Management and
Flight Management) from flight creation to departure control.
On this course, you will learn the links and
interaction
On this course,
between:
you will learn the links and This course covers the following topics:
_ Altéa Administration.
interaction between: _ Review of the Inventory, Administration and
_ Altéa Administration.
Inventory. Departure Control architecture.
_ Altéa Inventory.
Customer Management. _ Seat map build reflecting database
_ Altéa Customer
Flight Management.
Management. management (DBM) data and flight creation in
_ Altéa Flight Management. Altéa Inventory.
_ Review of the relevant Inventory and Departure
Control Business Rules.
_ Review the Departure Plan activities related to
Departure Control.
_ Flight build in Customer Management and
Flight Management.
_ Identification of the data exchange between
Departure Control, Inventory and the Passenger
Name Record (PNR).
_ Working with common flight disruption
scenarios inpacting Departure Control and the
PNR.

_ Airline administrators, functional analysts and testers _ Basic knowledge of Altéa Inventory or Altéa
needing to know how the different Altéa products link Customer Management, or both.
with each other. _ Understanding of Altéa Flight Management.
Optional:
_ Experience of Reservations.

_ Altéa Departure Control Flight Management The 5 days are divided as follows:
_ 2 days for seat map, business rules set up and flight
creation
_ 1 day for flight handling in Departure Control
_ 2 days for disruptions

_ This information was last updated in December 2016.
Full course title: Amadeus Altéa Inventory - DCS Links

Messaging Server
This course describes the rules used for the reception of messages in Amadeus Altéa
Inventory.
_ Set
On this
upcourse
the messenger-queuing
you will learn how process.
_ Set
Manage
up the
subscriptions.
messenger-queuing process. _ Administration user interface.
_ Manage subscriptions. _ Messenger ownership and basic messenger
options.
_ Messages publication process.
_ Category trees and dispatch rules.
_ Subscriptions.
_ Message duration rules.
_ Delegation.
_ History.

_ Altéa Inventory Administrators or airline _ Knowledge of airline business processes, in
administrators. particular message and task handling.
_ You must have attended the Altéa Inventory
Overview course or the Altéa Inventory Certification
course.

_ Amadeus Altea Inventory: Overview [Classroom] _ 3-hours virtual session.
_ A computer.

Full course title: Amadeus Altéa Messaging Server

Negotiated Space
This course describes how to use Amadeus Negotiated Space to best define blocked space
and assign it to preferred travel agents, while retaining full synchronisation with your inventory
system. This is an essential feature for your distribution to cruise lines, tour operators and
other consolidators.
_ Set
On this
upcourse,
and maintain
you willpoints
learn of
howsale
to:for handling This course covers the following topics:
tables
_ Set upand
and
block
maintain
management.
points of sale for handling _ Creating and maintaining handling records.
_ Define
tables and
availability
block management.
and sell options. _ Setting up and modifying the Point of Sale.
_ Define
Create availability
and maintain andNegotiated
sell options.
Space _ Creating and modifying Amadeus Negotiated
handling
_ Create table
and maintain
parameters.
Negotiated Space Space blocks.
_ Create table
handling and modify
parameters.
Negotiated Space blocks. _ Reading the history.
_ Create
Retrieveand
andmodify
read the
Negotiated
history. Space blocks. _ Running dashboards or reports.
_ Retrieve
Run dashboards
and readorthereports.
history. _ Requesting access to the product.
_ Run
Request
dashboards
access authorisation.
or reports.
_ Request access authorisation.

_ Airline Group or Negotiated Space Managers _ You are required to have a basic understanding of
Amadeus availability, PNR functions, airline sales
and revenue management.

Full course title: Amadeus Negotiated Space

Operational Flight Updates (OFU)
Learn about basic flight management tasks in a departure control environment through a set
of interactive videos.
After taking this e-Learning will be able to:
_ Create
After taking
a flight
this e-Learning
date and a will
flight
beperiod.
able to:
_ Create
Update aa flight
flight date and
date and aa flight
blockspace
period. size.
_ Update a flight date and a blockspace size.

_ Staff performing ground handling activities. _ Basic knowledge of Altéa DC-CM or Altéa DC-FM.


_ A computer.

Full course title: Amadeus Operational Flight Updates

Passenger Name Manager / Name Change Controller
This course explains how to manage your name elements firming policies in a way that
matches your sales strategies.
_ Create
On this course,
rules toyou
define
will learn
corrective
to: actions and/or This course covers the following topics:
notification
_ Create rules
actions
to define
that will
corrective
be triggered
actions
byand/or
a _ Product overview.
name modification
notification actions in
that
PNRs.
will be triggered by a _ Creation of Point Of Sale, markets and flight
name modification in PNRs. groups.
_ Creation and administration of rules for
individual and group PNRs.

No 0 minute English Undefined Yes
_ Airline administrators dealing with revenue integrity, _ You need a basic understanding of airline distribution
reservation and/or inventory. processes, and Amadeus Availability Display, and
PNR.

_ This course consists of 2 sessions.
_ Each session lasts 2 hours.

_ A phone (fixed-line, mobile not recommanded)
_ A computer

_ Remember to enrol on both sessions.
Full course title: Amadeus Passenger Name Manager / Name Change Controller

Process Customer Value for Customer Management
This course explains how to set up the customer ranking rules to prioritise customers during
the onload/seating regrade process on the Amadeus Retailing Platform.
_ Working
On this course
with you
customer
will learn
ranking
how process
to: - This course covers the following topics:
Process
_ Working Customer
with customer
Value ranking
(PCV). process - _ How to access the Amadeus Retailing Platform.
_ Navigating
Process Customer
the PCV
Value
user(PCV).
interface. _ The purpose of customer ranking.
_ Navigating
Constructing the
acceptance
PCV user interface.
onload and regrade _ The customer ranking process.
rules.
_ Constructing acceptance onload and regrade _ Process Customer Value calculation (business
_ Positioning and setting the ranking parameters
rules. process, parameters).
and
_ Positioning
verifying the
andresults
settingin Altéa
the ranking
Departure
parameters _ Using Market and Flight Group Management.
Control
and verifying
Customer
the results
Management.
in Altéa Departure _ Applying Global PCV.

_ Airline administrators responsible for setting up _ You need to have taken at least one of these
Customer Management onload/regrade procedure. courses:
Altéa DC-CM Overview
Altéa DC-CM Certification.
_ You need to be familiar with airline business
procedures, and customer prioritisation in particular.

_ Classroom.

English

Bangkok, Nice

Full course title: Amadeus Process Customer Value for Amadeus Altea Departure Control Customer Management

Process Customer Value for Customer Management
This course explains how to set up the customer ranking rules to prioritise customers during
the onload, regrade seating process on the Amadeus Airline Retailing Platform.
On this course, you will learn about:
_ The
On thiscustomer
course, you
ranking
will learn
process
about:
- Process This course covers the following topics:
Customer
_ The customer
Value ranking
(PCV). process - Process _ How to access the Amadeus Airline Retailing
_ Constructing
Customer Valuecustomer
(PCV). ranking rules. Platform.
_ Constructing
Positioning and
customer
setting ranking
the ranking
rules.
parameters _ The purpose of customer ranking.
and
_ Positioning
verifying the
andresults
settinginthe
Customer
ranking parameters _ The customer ranking process.
Management.
and verifying the results in Customer _ PCV calculation (business process,
_ Navigating through the PCV environment.
Management. parameters).
_ Navigating through the PCV environment. _ Using Market and Flight Group Management.
_ Applying Global PCV.

_ Airline administrators responsible for setting up _ You need to have taken at least one of these
Customer Management activities. courses:
Altéa DC-CM Overview
Altéa DC-CM Certification.
_ You need to be familiar with airline business
procedures, and customer prioritisation in particular.

Full course title: Amadeus Process Customer Value for Amadeus Altea Departure Control Customer Management

Process Customer Value for Inventory
This course describes the Process Customer Value (PCV) application that is accessed via the
Amadeus Airline Retailing Platform and used by processes within Amadeus Altéa Inventory,
and Amadeus Reservations.. The purpose of PCV is to enable the passenger ranking on a
waitlist confirmation.
On this course, you will learn how to set up the
Process
On this course,
Customer
youValue
will learn
(PCV)
how
rules
to set
in line
up the
with This course covers the following topics:
your airline
Process Customer
business
Value
objectives.
(PCV) rules in line with _ How to create and maintain business rules for
your airline business objectives. qualifying and ranking passengers.
_ Demonstration of PCV with business scenarios.
_ Prioritisation for automated waitlist clearance
process.
_ Exercises on creating and validating rules in an
automated waitlist scenario

No 4 hours Intermediate Yes
system (cryptic).
In particular, those working in: _ A basic understanding of Amadeus Altea Inventory.
Business & projects

_ Sending passenger information to and from your _ This course consists of 2 sessions.
DCS [e-Learning] _ Each session lasts 2 hours.
_ Amadeus Altea Inventory: Overview [Classroom] _ Generally the sessions are run on different days.
_ Amadeus Altéa Inventory: Inventory Management - What equipment do you need?
Advanced [Classroom] _ A phone (fixed-line, mobile not recommanded)
_ Amadeus Altéa Inventory: Inventory Management - _ A computer
Basic [Classroom]
Advanced [Classroom] _ Make sure that you enrol on both of the sessions.
Basic [Classroom]
Full course title: Amadeus Process Customer Value for Amadeus Altéa Inventory

Reservation and Ticketing Cryptic Certification
This course uses the Amadeus Reservation Desktop to access content distributed via
Altéa Reservation, showing how reservation and ticketing agents can work more efficiently
and improve customer service.
On this course, you will:
_ Learn
On this course,
how to useyou cryptic
will: entries to access This course covers the following topics:
content
_ Learn distributed
how to usevia cryptic
Altéaentries
Reservation.
to access _ Amadeus Information Pages and Online Help.
_ Focusdistributed
content on Passengervia Altéa
NameReservation.
Record (PNR) _ Amadeus AIR: flight availability, schedule and
creation,
_ Focus on pricing
Passenger
and tickets
Name issuance.
Record (PNR) timetable display.
_ Handle pricing
creation, the issuance
and tickets
and modification
issuance. of _ Connectivity/access levels.
e-tickets
_ Handleandthe Electronic
issuance andMiscellaneous
modification of _ Aadeus PNR: creation, modification split, copy
Documents
e-tickets and(EMD).
Electronic Miscellaneous and history of PNR.
Documents (EMD). _ Amadeus Itinerary: displaying and printing
itinerary.
_ How to use Amadeus Queues.
_ Amadeus Frequent Flyers Profiles.
_ Amadeus Fares and Pricing: How to use the
fare quote system and do pricing.
_ Amadeus Ticketing: transitional stored tickets,
e-tickets.
_ Revalidating and reissuing an e-ticket.
_ Issuing, dlsplaying, printing and sending e-ticket
itinerary receipt.
_ Electronic Miscellaneous Documents.
_ Displaying and interpreting sales reports.
_ Refunding e-tickets and EMDs.
_ e-ticket and EMD management.

Airlines _ You may like to play the Reservations in Amadeus
e-Learning course before attending this course.
Operations

2016.
Full course title: Amadeus Reservation and Ticketing Cryptic Certification

Reservation and Ticketing Cryptic Overview
This course uses the Amadeus Reservation Desktop (cryptic entries) to access
content distributed via Altéa Reservation, showing how reservation and ticketing agents can
work more efficiently and improve customer service.
_ Use
On thiscryptic
course,entries
you will
to access
learn to:content distributed This course covers the following topics:
viaUse
_ Altéa
cryptic
Reservation.
entries to access content distributed _ Amadeus Information Pages and Online Help.
via Altéa Reservation. _ Availability, schedule and timetable display.
_ Passenger Name Record (PNR) creation and
modification.
_ Introduction to Amadeus Queues.
_ Amadeus Fare Quote.
_ PNR pricing.
_ Issuing and revalidating tickets.
_ Voluntary and involuntary reissue.
_ Full and partial refund.
_ Electronic Miscellaneous Documents (EMD).
_ Managing electronic documents.

_ Airline staff using Amadeus Altéa Reservation _ Reservations in Amadeus e-Learning course.
Desktop
_ Airline business developers and testers.

2016.
Full course title: Amadeus Reservation and Ticketing Cryptic Overview

Reservation and Ticketing Web Overview
This course uses Amadeus Reservation Desktop Web (ARD Web) to access content
distributed via Altéa Reservation, showing how reservation and ticketing agents can work
more efficiently and improve customer service.
_ Use
On thisAmadeus
course, you
Reservation
will learn Desktop
to: Web to This course covers the following topics:
access
_ Use Amadeus
content distributed
Reservation viaDesktop
Altéa Reservation.
Web to _ Signing in and out.
access content distributed via Altéa Reservation. _ Requesting an availability, informative
pricing, schedule and timetable display.
_ Creating a Passenger Name Record (PNR) with
mandatory and optional elements.
_ Modifying a PNR and interpreting the PNR
history.
_ Displaying fare information and pricing PNRs.
_ Issuing, revalidating and reissuing e-tickets.
_ Working with EMD.

_ Airline staff using ARD Web. _ Previous reservation and ticketing experience.
_ Airline Help Desk agents using ARD Web.
_ Airline business developers and testers.

Full course title: Amadeus Reservation and Ticketing Web Overview

Reservations in Amadeus
Learn about Amadeus' Global Distribution System (GDS) and how to make reservations in the
Amadeus central system through a set of interactive videos and games.
_ Book
After taking
flights.
this e-Learning you will be able to use cryptic entries to:
_ Book
Create,
flights.
manage and update PNRs.
_ Create,
Price flights.
manage and update PNRs.
_ Price flights.

Airlines, Travel Agencies _ A basic knowledge of the travel industry.

Reservations

_ Amadeus Selling Platform Connect English

_ A computer.
Full course title: Amadeus GDS training: Reservations in Amadeus

Seatmap Management
Learn how to create a new seatmap for a flight through an interactive video.
_ Create
After taking
a seatmap
this e-Learning
using Amadeus
you will beSeatmap
able to: Management within Amadeus Retailing Platform.
_ Create a seatmap using Amadeus Seatmap Management within Amadeus Retailing Platform.



This course is for:
_ Agents performing ground handling activities at the
airport.

_ One video demonstrating the steps to create a
seatmap.

English

_ A computer.
_ FlashPlayer.
Full course title: Amadeus Retailing Platform - Seatmap Management

Sending passenger information to and from your DCS
Learn how passenger information is sent between the Altéa Suite and your Departure Control
System (DCS).
After taking this e-Learning you will know more
about:taking this e-Learning you will know more
After This course covers the following topics:
_ What triggers passenger information to be sent
about: _ Sending passenger information to a DCS.
toWhat
_ Altéa triggers
Departurepassenger
Control before
information
a flight's
to be sent _ Receiving passenger information from a DCS
departure.
to Altéa Departure Control before a flight's after flight departure.
departure. _ Sending passenger assistance lists to another
toWhat
_ an external,
triggersnon-Altéa
passenger DCSinformation
before ato flight's
be sent airport.
departure.
to an external, non-Altéa DCS before a flight's
departure.

from
_ WhatAltéa
triggers
Departure
passenger
Controlinformation
to Altéa Inventory
to be sent
after Altéa
from flight departure.
Departure Control to Altéa Inventory
_ What
after flight
to send
departure.
to Altéa Inventory, after flight
departure,
_ What to send whentousing
AltéaanInventory,
external,after
non-Altéa
flight
DCS.
departure, when using an external, non-Altéa
DCS.
toWhat
_ Altéa triggers
Inventory
passenger
if the DCSinformation
doesn't sendto beit after
sent
flight
to Altéa
departure.
Inventoryif the DCS doesn't send it after
_ Howdeparture.
flight to trigger information about passengers
with
_ Howreduced
to trigger
mobility
information
to airport
about
authorities
passengers during
the departure
with reduced mobility
control operational
to airport authorities
window. during
_ How
the departure
to identify
control
the Altéa
operational
Inventory
window.
rules that
trigger
_ How to passenger-data
identify the Altéa
messaging.
Inventory rules that
_ How passenger-data
trigger you will be notifiedmessaging.
if any data-message
errors
_ How occur.
you will be notified if any data-message
errors occur.

No 30 minutes English Advanced No

This course is for:
_ Staff responsible for creating business rules in the
Altéa Suite including Inventory, Reservations and
Departure Control.

_ A computer.
Full course title: Altéa Suite: Sending Passenger Information to and from your Departure Control System (DCS)

Ticketing in Amadeus (Cryptic)
Learn how to issue, reissue and refund e-tickets and Electronic Miscellaneous Documents
(EMDs) through a set of interactive videos and games.
_ Price
After taking
and this
issuee-Learning
an e-ticketyou
andwill
anbeElectronic
able to use
Miscellaneous
cryptic entries
Document
to: (EMD) for an ancillary service.
_ Price
Reissue
anda issue
ticket an
with
e-ticket
a residual
and an
value,
Electronic
or a penalty-fee
Miscellaneous
EMD,Document
manually or
(EMD)
usingfor
Amadeus
an ancillary
Ticket
service.
Changer
(ATC).
_ Reissue a ticket with a residual value, or a penalty-fee EMD, manually or using Amadeus Ticket Changer
(ATC).

No 2 hours English Basic Yes
Airlines, Travel Agencies _ A basic knowledge of the Amadeus central system.
_ A basic knowledge of the airline travel industry and
In particular, those working in: ticketing concepts.
Ticketing

_ Amadeus Selling Platform Connect _ A computer.
Full course title: Ticketing in Amadeus (Cryptic)

Amadeus Training Catalogue

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AIRLINE

ACE and Web Config with printing and reading ......................................................................................... 8

Aircraft Engineering and Business Database - DBM .................................................................................. 9

Amadeus Altéa Document Management for Altéa Departure Control ........................................................ 11

Amadeus Altéa Inventory: Inventory Management - Advanced ................................................................. 12

Amadeus Altéa Inventory: Inventory Management - Basic ........................................................................ 13

Amadeus Altéa Inventory: Schedule Management - Advanced ................................................................. 14

Amadeus Altéa Inventory: Schedule Management - Basic ......................................................................... 15

Amadeus Altea document management for Altea Departure Control ......................................................... 16

Amadeus Altea document management for Altea Departure Control ......................................................... 17

Amadeus Altea Inventory Certification ........................................................................................................ 18

Amadeus Altea Inventory: Overview ........................................................................................................... 19

Amadeus Availability Management ............................................................................................................. 20

Amadeus Availability Management ............................................................................................................. 21

Amadeus Customer Service Point .............................................................................................................. 22

Amadeus e-Retail Engine for new users .................................................................................................... 23

Amadeus Flex Pricer .................................................................................................................................. 24

Amadeus Group Time Limits - module 1 .................................................................................................... 25

Amadeus Group Time Limits - module 2 .................................................................................................... 26

© 2019 Amadeus IT Group SA

Amadeus Help Desk for Airlines ................................................................................................................. 28

Amadeus Information Pages ...................................................................................................................... 29

Amadeus Reservation and Ticketing Help Desk for Airlines ...................................................................... 30

Amadeus Security Management ................................................................................................................. 33

Amadeus Security Management for airlines ............................................................................................... 34

Amadeus Security Management for Altéa airlines ...................................................................................... 35

Amadeus Security Management for Distribution airlines ............................................................................ 36

Amadeus Service Changer for airlines ....................................................................................................... 37

Amadeus Service Hub for airlines - helpful tips .......................................................................................... 38

Amadeus Ticket Changer and EMD Overview ........................................................................................... 39

Amadeus Time Limits - module 2 ............................................................................................................... 40

Amadeus Train the Trainer for airlines ....................................................................................................... 41

Amadeus Train the Virtual Trainer .............................................................................................................. 42

ATC reissue and refund (CAT 31 and 33) .................................................................................................. 43

ATC reissue and refund (CAT 31 and 33) overview ................................................................................... 44

Automatic SSR Handling ............................................................................................................................ 45

Carrier Preferred Display Management ...................................................................................................... 46

© 2019 Amadeus IT Group SA

Codeshare: Certification ............................................................................................................................. 48

Customer Management - Help desk troubleshooting for airlines ................................................................ 49

Customer Management for check-in agents ............................................................................................... 50

Customer Management for gate agents .................................................................................................... 51

Customer Management for supervisors ...................................................................................................... 52

Customer Management: Overview ........................................................................................................... 53

Customer Management: Overview ........................................................................................................... 54

Customer Management: Certification ........................................................................................................ 55

Customer Management: Certification ........................................................................................................ 56

Customer Management: Business Rules ................................................................................................... 57

Customer Management: Business Rules ................................................................................................... 58

Customer Management: Departure Plan Template & Departure Control ................................................... 59

Document Management for Departure Control ........................................................................................... 60

Electronic Miscellaneous Documents (EMDs) ............................................................................................ 61

Fare by rule (CAT 25) ................................................................................................................................. 62

FareXpert Dynamic Fares ........................................................................................................................... 63

FareXpert Mark-up and Distribution for airlines .......................................................................................... 64

FareXpert Negotiated Fares ....................................................................................................................... 65

Flight Management: Overview .................................................................................................................. 66

© 2019 Amadeus IT Group SA

Flight Management: Certification ............................................................................................................... 68

Flight Management: Familiarisation ........................................................................................................... 69

Flight Management: Business Rules and Departure Plan Simulation ........................................................ 70

Flight Management: Business Rules and Departure Plan Simulation ........................................................ 71

Flight Management: Departure Plan Template and Departure Control ...................................................... 72

Flight Management: Weight Engineer Familiarisation ................................................................................ 73