Name : Moe Hnin Phyu

Batch : B - 12

Module Name : Introduction to HR

Course : Professional Diploma in Business Management

1 The role and importance of HRM in Organization

1.1 The basic concept of HRM and its role functions in an organization
HRM have strategic integration.
Human refer to the skill workforce in the organization
Recourse refer to limit availability or scarce
Management refer to utilization and make best use of limit and resources
Normal including HRM functions are as following
- Recruitment & selection
- Performance appraisal and review
- Compensation and reward
- Training and development
- Job analysis and evaluation
- Organization and meeting
- Rules and Regulations

1.2 About importance of HRM in Organization

HRM using HR Department. If have HRM in organization can direct link with top Management
level, employees and Employers. In the Modern work, top Management level and employer
cannot direct go to employees. Can serve HRM for compensation, developing and benefit of
organization between employees and employers thus why must be have importance role of HRM
in organization.

1.3 The role and Responsibilities of HR department and HR specialists

By Human Resource main do are following
- Organization
- People resources
- Performance Management
 - Reward Management
- Learning and Developing
- Health , safety and welfare
- Employee relations

1.4 HR Policy and effects of a good HR policy

Human Resource policy based on the principle which will govern the relationship of the
organization its workforce.
- To be understand easily by all Management and employees
- To have standardized effect on all employees
- Clear and detail procedures
- Employee satisfaction
- Equal opportunity policy (including sex, age etc)

2. HRM process in organization

2.1 About Job Analysis, job description and job specification

Position : Receptionist, Executive Assistant
General Information
Reporting To : BOD & Properties Manager
Location : YTI Co,Ltd.
No.470, Thitsar Road, BahanTownship, Yangon, Myanmar.
Salary Grade : 500 USD
Position Status (full / part time) : Full Time Receptionist/Executive Assistant
Work Schedule : Monday to Friday, 9am – 6pm
JOB PURPOSE
The Receptionist/Executive Assistant manages the Head Office by maintaining office system and
daily
operation, provides administrative, logistic support and assistance to executive staff and BOD,
welcomes
and greets the visitors.
Main Duties & Responsibilities
- Greet and direct all visitors with professionalism and courtesy
- Answer and screen all incoming calls and handle caller’s inquiries
- Schedule meetings and coordinate the executives’ calendars
- Coordinate various organization and department projects, arrange travels, maintain
appointment logs
- Provide logistical support to meetings held in the Board Room, including preparation of
meeting
- Liaise with internal staff at all levels, supervise, coach and train lower level staff to
ensure every part of the office is cleaned; schedule maintenance work; supervise security officer
and guards to maintain safe
Requirements
- Minimum of 1 year of reception experience

- At least 3 years’ experience providing support at a high level, experience overseas in

multinational companies a strong advantage

- A pleasant phone voice and excellent verbal and written communication skills a must
Organization and attention to detail required, knowledge of standard office administrative
practices and procedures

- Must be able to work in a fast paced, high volume environment

- Proven computer experience essential including proficiency in Outlook, Word and Excel
required;

- Ideal candidate must be trustful, self-confident and pro-active, have a positive attitude
and be
comfortable in providing customer service to a diverse population
- Bachelor’s degree an advantage
- Language: Native Myanmar and fluent English

2.2 Personnel Planning

 Personnel planning is the first step in recruiting and selection process. It is the process of
determine an organization's human resource needs. By planning an organization ensures that it
has right number and kinds of people.
Personal Develop Plan for HR. Personal develop plan provide direct for employee objectives.

Recruiting and Selection

- Vacancy Analysis
- Review Job Description Vacancy
- Thinking the ways how to recruit application forms of vacancy
- Allow and pre – selection of candidates application forms
- Prepare for Interview
- Designation for suitable employee

Employee selection processes of choice most fair candidate for the specific position the
perspective candidates. It is selection right man at the right job. Selection process below
fit between job and person. It below recruitment but it is different in certain cases.
Selection process start with the completion of recruitment process.
Candidate testing
Employment test and select procedures are aptitude test and examination that help a business
predict the success of a job candidate. In the modern work force, test as psychological screening,
indicate which employees may have undesirable personality traits, as anger problems. Small
business should review their pre-employment test to do sure they do not violate anti-
discrimination law.
Interviewing
Based Feature of Interview, A procedure design to get information from a person pass oral
response to oral inquiries .Types of interviews are selection interview, Appraisal interview, Exit
interview, HR interview, Technical interview, Conducting test, Initial final list of candidate,
Reference check (if require) etc.

2.3 (1) Training and developing employee

Training is the current skill as per below
- Leadership skill
- Problem solving skill
- Decision making skill
- Negotiation skill
 - Communication skill
- Analytical skill
Developing is the future skill as per below
- Structure
- System
- Skill
- Staff
- Strategy
- Share Value
- Style

(2) Performance Appraisal

Performance management is making performance appraisal and review to determine the need for
training to do decisions about pay increases to select & promote and to make judge about need
for discipline.
Identify learning and development needs as part of continuous improve of performances.

(3) Employee Compensation and benefit

Employee compensation refer the benefits that employees receive in exchange for service they
provided to their employers. Employee compensation generally one of the highest costs for any
organization. Many different types of compensation paid to employees. Few samples of the
compensation paid to employees are per below

- Compensation consist of wage

- Retirement plans (employer contribution)
- Employer-paid health insurance
- Paid leave for vacation and sick days
- Disability insurance etc

Benefit develop and manage employee entitlement (eg maternity, sick pay, annual leave) and
fringe benefit (eg allowance and service)
Non –financial reward build non – monetary reward as recognition, challenge, personal
development into job design and management style as part of a total reward package.

(4) Employee Health and safety

health and safety : monitor and manage work environment practice and culture to ensure who
employee protected from health hazard and accident complying with relevant legislation,
promoting health, fitness and work-life balance to develop will being performance of staff.
Welfare service; provide service as catering or recreational facilities, individual counsel and
support (eg for illness, forthcoming redundancy or retirement) etc

(5) Industrial Relations

Industrial relations: manage formal and informal relationship with employee representative
(trade union and staff association) collect bargaining on term and condition, resolve collective
disputes, implement consultative committees and partnership agreement.

3.
3.1 HRM plan
Human resource planning process that identified future and current HR need for an organization
to achieve its goals. Human resource planning should do as link between human resource
management and overall strategic plan of an organization.
General Background information of Organization
Name of Organization : Golden Future
Type of Organization : Service Organization
Type of Industry : Telecommunications Services
Employees : 100-150
Location : Taw Win Building, 4th floor, Ahlone Road, Ahlone Tsp,Yangon,
Myanmar.
Structure of HR Department in Golden Future
HR Director

HR Manager

HR Officer HR Officer
 Admin & Facilities
Officer

Admin & Facilities

Assistant

Receptionist

- HR Department responsible for the effective management of the personnel systems.

- Activities usually conduct in cooperation with the management group
- HR Director /Manager and other top management make most of the key HR Policy.

Characteristic of HR Department
HRM main features are as per below
Strategic fit – value - adding objective (Vertical integration)
HR Policy and practice ( Horizontal integration)
Commitment – secure employee identified with organization goals and value
People as assets – source of competitive advantage and human capital
Unitarist approach to employees relations
Responsibilities of line management for delivery of HRM objective.

Position Responsibilities
HR Director Executive Committee
Organization Planning/HR Planning
Organization Policy
Organization Development
Managing of Organization
Employees Rules and Regulations
 Decision of Performance Appraisal for employees
Bonus
Exit interviews

HR Manager Assist to HR Director

HR Planning Managerial
Professional Compensation
Recruiting/Labour relations
Training /Special programs
Organization Policy
Organization Development
Contract compliance
Negotiations
Authorized Sign of Organization and employees
Announcements

HR Officer Assist to HR Director and HR Manager

Specially,

(1) Preparing advertisement

(2) Recruiting (internal/external)
(3) Interviewing
(4) Job descriptions
(5) Recording documents
(6) Leaves of employees
(7) Travel Request

HR Officer Assist to HR Director and HR Manager

Specially,
(1) SSB
 (2) Wage and salary
(3) Payroll
(4) Reward systems
(5) Health and Safety
(6) Employees relations
Above mentioned HR functions are used in HR department for developing and goals in our
organization.
About Admin & Facilities jobs are duties and responsibilities of admin & facilities Department.