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COMMINICATION SKILLS

HOW TO IMPROVE
COMMUNICATION
SKILLS

 AMITY SCHOOL OF ARCHITECTURE AND PLANNING
The problem with the communication ….is 
the illusion that it has been accomplished.
                                          
                               -George Bernard Shaw

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    COMMUNICATION
• The term 'Communication' has been 
derived from the Latin word 'communis' 
that means 'common'. 
• Thus 'to communicate' means 'to make 
common' or 'to make known'. 
• This act of making common and known is 
carried out through exchange of thoughts, 
ideas or the like..

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            WHAT IS COMMUNICATION ?
Communication is the  process of sending and 
receiving information among people…

Feedback

receiver sender

Medium
Encode Decode
SENDER RECEIVER
     WHY IS COMMUNICATION
IMPORTANT
• Inspires confidence
• Builds respect in business and social life
• Helps make friends
• Develops a distinct personality
• Reveals your ability to others
EFFECTIVE
COMMUNICATION SKILLS
• Effective communication skills are 
fundamental to success in many aspects of 
life.  
• Many jobs require strong communication 
skills and socially people with improved 
communication skills usually enjoy better 
interpersonal relationships with friends and 
family.
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EFFECTIVE
COMMUNICATION SKILLS
• Effective communication is a key 
interpersonal skill and by learning how we 
can improve our communication has many 
benefits.
• Therefore , there is need to improve 
communication skills . 

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7c’s of effective communication
1. Completeness

2. Conciseness

3. Consideration

4. Clarity

5. Concreteness

6. Courtesy

7. Correctness.
NEED TO IMPROVE COMMUNICATION

 As, 70 % of our communication efforts are:
• Misunderstood 
• Misinterpreted 
• Rejected 
• Distorted or 
• Not heard
WAYS OF
IMPROVING
COMMUNICATION
SKILLS
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LISTENING

“If we were supposed to talk more than listen, we


would have been given two mouths and one ear.”
Mark Twain
LISTENING
• Listening is not the same as hearing; learn
to listen not only to the words being spoken
but how they are being spoken and the
non-verbal messages sent with them.
• Use the technique of clarification and
reflection to confirm what the other has said
and avoid any confusion.
• Try not to think about what to say next
whilst listening; instead clear your mind and
focus on the message being received.
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• Finally, the best thing you can do to
improve your communication skills is
to learn to really listen—to pay attention
and let the other person talk without
interrupting.
• It’s hard work, we know, but “A good
conversation is a bunch of words elegantly
connected with listening.”

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WAYS TO IMPROVE LISTENING

SUMMARIZE
SUMMARIZE
PARAPHRASE
PARAPHRASE
Pull
Pulltogether
together
Restate
Restatewhat
whatwas
was the
said themain
mainpoints
points
saidin
inyour
yourown
own of
ofaaspeaker
speaker
words
words

QUESTION
QUESTION
Challenge
Challengespeaker
speaker
to
tothink
thinkfurther,
further,
clarifying
clarifyingboth
bothyour
your
and
andtheir
their
understanding
understanding
BODY LANGUAGE

• Body language is a huge part of how we


communicate with other people.
• If reading body language doesn't come
naturally to you, or if you'd simply like to
get better at it, there's a huge body of
work that details what the body is really
saying. 15
UNNECESSARY FILLERS

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UNNECESSARY FILLERS
• Um’s and ah’s do little to improve your
speech or everyday conversations. Cut
them out to be more persuasive and feel
or appear more confident.
• One way is to start keeping track of when
you say words like “um” or “like.”
• You could also try taking your hands out of
your pockets or simply relaxing and
pausing before you speak.
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SPEAKING SPEED

• Nobody will hold it against you if


you speak more slowly and clearly.
• Great speakers do the same to get their
message across.
• Selecting your words carefully may also
be seen as a sign of respect towards your
audience.
• Shows that you want to give them the
best possible answer.
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TIME TO THINK

• Give yourself time to think.


• You may be worried that the people you’re
talking to are impatient and would like you
to say what you want as quickly as
possible.
• First of all, it may not be true – people
often prefer a well-thought-out answer to a
rushed one.
• So just relax and before answering take
time to think. 19
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HUMOUR
• Laughing releases endorphins that can help
relieve stress and anxiety; most people like to
laugh and will feel drawn to somebody who
can make them laugh.
• Don’t be afraid to be funny or clever, but do
ensure your humour is appropriate to the
situation.
• Use your sense of humour to break the ice, to
lower barriers and gain the affection of others.

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EMPATHISE
• Empathy is trying to see things from the
point-of-view of others.
• When communicating with others, try not
to be judgemental or biased by
preconceived ideas or beliefs - instead
view situations and responses from the
other person’s perspective.
• Stay in tune with your own emotions to
help enable you to understand the
emotions of others.
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POSITIVE ATTITUDE AND
SMILE
• Few people want to be around someone
who is frequently miserable. Do your best
to be friendly, upbeat and positive with
other people.
• Maintain a positive, cheerful attitude to life:
when things do not go to plan, stay
optimistic and learn from your mistakes.
• If you smile often and stay cheerful,
people are more likely to respond
positively to you. 23
MINIMISE STRESS
• Some communication scenarios are, by
their nature, stressful.
• Stress can however be a major barrier to
effective communication, all parties should
try to remain calm and focused.

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IMPROVING COMMUNICATION

• Don’t use cliches


• Brevity
• Sincerity
• Don’t praise yourself
• Avoid argument
• Be tactful
• Silence
• Enunciation
– Clear, loud, syllables. Flexibility of tone
PRACTISE
• For distinct enunciation, every word, every
syllable, every sound, must be given it proper
form and value.
• Think of the mouth chamber as a mold, in which
the correct form is given to every sound.
• Will you please move your lips more noticeably?
• The teeth should never be kept closed in
speech.
• Through practices, we can learn to speak more
rapidly, but still with perfect distinctness
Ways to gain effective conversation

• Good use of English – avoid errors


• Improved vocabulary
• Avoid old phrases
• Use humour
• Add interesting story
• Improve clarity of voice – practice
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PRESENTATION

• A presentation is the process 
of presenting a topic to an audience. 
• It is typically a demonstration, lecture, or 
speech meant to inform, persuade, or 
build good will.
• This is also a part of communication skill.

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DEVELOPING YOUR PRESENTATION

• What is your goal ?
• Research your topic
• Develop an outline
• Create or locate learning aids
MAKING PRESENTATION INTERESTING

• Informative
• Fun
• Variety
• Energy
• Audience Interaction
 Practicing Your Presentation
• Simulate the 
presentation setting
– Practice aloud
– Practice standing up
• Time your 
presentation
• Memorize your 
opening few 
sentences
• Watch yourself in a 
mirror
CONCLUSION
Communication is a two way process!

In order to have good communication:
• Listen to Understand
• Understand before speaking
• Speak to be understood
• Seek understanding before proceeding
• Repeat
THANK YOU

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