OER ANSWER KEY

They are customers working within the same organization

a.Internal Customer

It is the World-wide representation of �best practice� for quality ITSM

a.ITIL

It Defines how to manage the Various Responsibilities of all parties in a value

chain

a.ITSM

What is "Consulted" within RACI Model?

a.Two-way communication between stakeholders in a process or activity.

It is a Concept of Service Lifecycle that prepares and applies actual changes to a

software or service

a.Service Transition.

It is a means of delivering value to customers by facilitating outcomes the

customer wants to achieve.
a.service

Set of specialized organization capabilities for providing value to customers in

the form of services

a. service management
It is the functionality offered by a product or service, operationalized by
achieving specific results.

a.utility

It is the Management of the systems that produce products and services

a.Operations

It relies on historical numeric data to predict what will happen in the future

Quantitative Forecasting

Which of the following is not a characteristic that companies are competing for

Colour

These are also known as assets, anything that someone or a company owns

Inventory

What does EOQ stands for?

d. Economic Order Quantity

It's the order size that will provide with the lowest total inventory cost
It is the quantity of items or services required by consumers

Demand

It is the amount of items or services tendered by producers

Supply

It is a set of structured activities designed to accomplish a specific objective

Process

ISO 20000 was originally called

c. British standard 15000

This role ensures processes are being followed according to the agreed and
documented process

b. Process owner
It is an authority Matrix

b. RACI Model
These are services that are proposed or in development

d. Service Pipeline

It's a strategy that is limited in terms of variety but excels in terms of speed of
delivery

d. Make Stock Strategy

They develop manufacturing experience be it material or immaterial

b. Manufacturing Facilities
It's a strategy that sits between make to order and make stock strategy

d. Assemble to order strategy

It focuses on making a standardized product with consistent quality , in high
volumes at fast production rate

c. Line flow layout

Provides flexibility , high level of quality but with minimal effort required to
move around

c. Flexible flow layout

Refers to factors that reduces productivity or efficiency of a company or system by
reducing the speed of production

bottleneck
It seeks to make things well, make them quickly and with minimal resources

b. Production Process
It is the quotient of production time divided by demand

a. Cycle time
It is a facility that produces only one kind of very specialized product or service

c. Focused Factory
It is the specific amount of time which decides the prediction quantity.

c. forecast period
It defines the purpose of a company or organization

b. Strategic Plan
SWOT Analysis is Strategic as is.

False
They are the objective functions a company is trying to achieve
Which of the following is not a NoSQL Database?

d. HADOP
He is the author of Computing on Analytics that popularized the word analytics

c. Thomas Davenport
Tool used to make better informed decisions

analytics

These are based on a very robust workflow in which data is acquired and processed.

d. Prescriptive Analytics
The tools _________ and ________ showed up in 1960s and has been used for analytics
since then.

d. SAS and SPSS

It is the year when BI dominated the analytics space.

b. 1990

Every when does Microsoft releases patches and updates for windows?

b. Every 2nd Tuesday of the Month

What is the most effective security in wireless?

b. WPA2-AES
Which of the following is not a Password-Management Software?

b. EFS
It is an email wherein it try to get or bait useful information about you.

d. Phishing
It is a website that is known in Url Shortening.

BitWhat is the sign that the website you are visiting is a secure website?

d. If it has the padlock in its URL and currently in the form of HTTPS
It is a part of sentence in a website or web page that caries a hidden hyperlink
pointing to a different webpage or website.

b. Text Link
What do you call the patches and bug fixes that windows sends to its users?
a. Windows Update
Which of the following is not included in the Windows Update?

d. None of the Choices

How to Lock your Mac Computer?

d. Hold the Control Key plus Shift Key plus Power Key
How to Lock your Windows Computer?

c. Hold the Windows Key plus Letter "L"

EFS stands for?

c. Encrypting File System

SSID stands for?

a. Service Set Identifier

This involves buying a large amount of products.

Wholesaling

Which of the following is not a physical product?

vb. Retail

Which of the following is not an organizing product?

Packaging
What does CLV stand for?
Choose which is not an option in advertising for ecommerce.

c. Print advertising
A free publishing software and content management system, as discussed in the
videos.

Wordpress

This is an open source ecommerce plugin for Wordpress

WooCommerce

This ensures that funds are available.

b. Payment gateway
The creator of The Roost.

c. James Olander

Differentiation Factors from competitors are Demand, Marketing, Flexibility and

Design.

False

Logistics & Transportation is the commercial activity of transporting goods to the

customer

True
Procurement is the action of obtaining equipment or supplies for a business.

True

Inventory is considered as an expensive investment of a company.

true
Supply chains includes three things: Buying things, Making things and Moving
things.

t
SCM Goals are generate cost, cut profit and create products.

Bullwhip Effect is the swinging effect on inventory in response to changes in

customer demand.

Manufacturing & Operations is the stage of the supply chain where the product is
made.
t
In the modern supply chain management; Information Technology, Marketing and
Accounting/Finance are the addition to its existing Purchasing, Operations and
Logistics.
t

In order to become a good supply chain manager, your goals should be Increase
demands, shrink global resources and find the difference in values.

_________________ is a detailed list of what will be done to fulfill a project's

score.

d. Business Requirements
It help you get the big picture of who is using what and what they can execute. It
is used to establish context before an individual use-case review meeting.

b. Business Use-Case Model

Which of the following is not a Requirement Capturing tools?

c. Pseduo-Codes
Which of the following is not included in the Initiation Phase?

d. Validate Objectives
What is the possible completion criteria?

a. Compliances with regulations

Which of the following is not a Business Analyst Role?

b. Program a business system

Which of the following is a characteristic and skill that Business analyst should
possess?

Intelligent

This represents the organizational hierarchy and is used to identify the functional
areas.

a. Organizational Charts

It depicts the relationship of the stakeholder to the solution and to one another.
It visualizes the template structure that are put in place for a project to show
who's responsible for what and how different artifcats get reviewed,approved and
ready for implementation.

a. Stakeholder Maps
It is a useful tool for confirming scope and ensuring you address all necessary
integration requirements in your analysis.

b. Context Diagram